Paytm Mobile Solutions — irctc refunded money on failed ticket but money not received in wallet or bank

Address:Kolkata, West Bengal, 700107

I tried to booked a railway ticket on irctc rail connect app on 02.08.2018 and transaction failed but amount of rs. 1310/- debited from my axis bank account. Failed transaction id [protected].

As i saw the status of refund in refund history of irctc that refund of rs. 1310/- has been already made by irctc to bank name paytm m with refund id [protected] with bank reference id: [protected]. But till date i. E 13.08.2018 i haven't recieved money either in my paytm wallet or axis bank account.
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Hi, thank you for reaching out. Please DM us your registered contact number. We are here to help! Regards, Team Axis Bank.
rohitraj479's [Complaint's author] reply, Aug 13, 2018
My contact no. is 8017456642
I have ordered a product from paytm mall and the product is shipped already i'm unable to track my order and I need my product by tomorrow it's urgent
My AWB no. Is[protected]
I have just clicked return to bank option in wallet transactions unknowingly and 500 was deducted from my wallet.and the transaction was showing pending and the bank account does not belongs to me please cancel the transaction.
Sir,
When I booked a ticket from irctc it was failed my transaction id is [protected] . And it shows that payment status pending from bank end. My deducted amount is 1160. And my amount was not refunded . Kindly help me
My money is dedicated in my credit card but after transaction fail not credited in my account my wallet I'd [protected]

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