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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025
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PayTM Mobile Solutions reviews & complaints page 167

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S
Shehnaz toor
from Aurangabad, Maharashtra
Aug 6, 2018
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Website: paytm.com

I have my ecash balance of rs. 3000. I changed my registered mobile no. And my all balance is gone. It shows rs.0 as my ecash. I complaint to them many times but they are not responding. They registered my complaint once and closed it without resolving it. Thay have taken my money and now they are not even responding. This ia cheating with customers. Paytm is such a big company and in spite of that they are looting their customers. Please help me.
I make the UPI payment today and the money is deducted from my account but it didn't the reach the recipient account. please check and fix the problem as soon as possible
This is to notify that a third party application called "Getwoo" has deducted an amount of Rs.900 from my Paytm account without any approval from me, and without me being aware of it. So I would like to get information on why it happened and get a refund. If any current ongoing subscriptions then how to unsubscribe it?
The product was cancelled by me before 16 days and still they have not refunded my money back
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    Nikhisodhani
    from Sikar, Rajasthan
    Aug 5, 2018
    Resolved
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    Resolved

    Address: 341508
    Website: www.paytmmall.com

    Hello sir
    I purchase using buy600get600 promo code on 2july 2018 order no. [protected].
    I got 2 unique promocode which can be applied on fmcg product minimum value of rs.500. Valid till 5 aug 2018 18:45:09
    But it`s showing invalid voucher when i tried to apply.
    I already tweet about it on twitter and message the screenshot and issue on paytm care twitter handle @paytmcare
    I am attaching screenshot here.
    My mobile number :- [protected]
    Aug 9, 2018
    Complaint marked as Resolved 
    Paytm Activated code again for 1 month...
    I have buy a new refrigerator through Paytm bit it found defective and I have place a return request through Paytm app. After 5-6 days it reflect return request approved but still no refund received and more than 20 days to go
    Very pathetic customer service. Am unable to add the amount through any of the credit card when complaint they are not giving suitable reply. Worst customer service.
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      S
      Srayansh Jain
      from Gurgaon, Haryana
      Aug 5, 2018
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      Address: 110094

      Yesterday i debited the amount of inr 50000 from my sbi delhi account without my permission through pos [protected] at paytm txn[protected],[protected],[protected]. So please beware the any fraud caller who call you and asked the card details, pin no, otp password and any other information related to your fincial. Please post my complaint and resolve this matter as soon as possible
      Sir
      Plz arrange my refund on my irctc tickets cancelled pnr number [protected]
      Irctc ticket cancelled refundnot yet my account pnr no [protected]
      Sir.
      My ticket cancelled pnr number [protected] not refund in my account
      I want to return these products but no one is coming for pick these order i have put return order form past 10 days but no one came to pickup it and now they are tell me send it by your own
      My Paytm account has been blocked as Paytm mistakenly added some other adhaar number instead of mine. Now there is no way to contact a Paytm representative and queries over email have been unproductive. Please help.

      Paytm registered number:[protected]
      9.5 am show
      Inox amarpali circle vaishali
      Mission impossible 6
      Ticket cancelled refund not yet my account
      Pnr no [protected]
      Transition id [protected]IGAECEZVV1
      Refund status number [protected]
      Valimela's reply, Aug 7, 2018
      Irctc ticket cancelled refund not yet my account plz arrange as early as possible
      Pnr no 8308445437
      Multipurpose 3 plug extension board booked on 26-7-18.
      Item received..
      But cashback not received..
      I booked order in first order free shipping.
      I use code FIRSTTIMELUCKY.
      Once you check it. And send the cash back amount.
      My Paytm number: [protected]
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        A
        Adikesh Kumar
        from Jamshedpur, Jharkhand
        Aug 4, 2018
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        Address: East Singhbhum, Jharkhand, 832109
        Website: Paytm.com

        I had ordered some products two days before and till now it has not been shipped yet and i cannot find the way to raise the complaint against it. I am really disappointed with it. If any one can suggest me what to do. Paytm customer service is very bad they do not attend the call, they do not provide us with proper knowledge. My 400 rs approx is stuck. Can you please help me out.
        Sir.
        plz refund my irctc tickets cancelled
        Pnr no is [protected]
        This ticket is cancelled 4th aug 2018
        But still not received refund in my account.
        We order a product order I'd [protected]
        AWB NO[protected]

        It's have been 1month and we are not receiving any update ..so please refund our Amount or deliver the product as soon as possible.
        My paytm account is temporarily blocked ...and I think it is done due to other parson constantly log in through my paytm number and entering wrong password...
        Please sir solve this...
        Paytm number- ([protected])
        I'd : drashan.[protected]@gmail.com
        Sir
        Irctc ticket cancelled 4th August 2018 refund not yet my account
        Pnr number [protected]
        My transaction id [protected]IGAECEZVV1
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          S
          Srayansh Jain
          from Gurgaon, Haryana
          Aug 4, 2018
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          Address: 110094

          Today I have recived a call and the caller asked me my debit card details after the call I have recived a massage on my phone that the amount of 50000 debited my account through pos [protected] at paytm txn[protected],[protected]and. Third pos is 89050470 and txn is[protected]
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            C
            Chandra052
            from Siliguri, West Bengal
            Aug 4, 2018
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            Address: 713325

            My uts id - [protected]
            Today at 2:26pm i have booked ticket through uts but ticket not booked, but debited rs 95. Only i have this proof "your a/c 021720 is debited with inr 95.00 on[protected]:26:29 a/c bal is inr 11818.89 info: pur/ptm*paytm app/noida/ptm*paytm app/seq no 676782. Call [protected] (If in india) if you have not done this transaction."
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              M
              Muralidhar J
              Aug 4, 2018
              Resolved
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              Resolved

              [protected] order no sorry sir please that atm card send for this adress #31st, 1st main road ankeal thamaiah baljiga hostel chamrajpet banglore 560018 you send patyum atm card for this adress and that adress upate for bluedart quickly now iwill take paytm atm card in bluedart upate and send message for me now only
              Jul 8, 2019
              Complaint marked as Resolved 
              Refund money580 fast
              Aug 04, 2018
              Updated by Muralidhar J
              patym atm card send to this adress #31, st main road ankeal thamaiah baljiga hostel chamrajpet banglore 560018and that adress upate for bluedart jayanagar
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                R
                ramniwasg1990
                from Nagaur, Rajasthan
                Aug 4, 2018
                Resolved
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                Resolved

                Address: 331001

                I recharged my vodafone number with 178rs via paytm app but the same recharge was done twice and money for both the recharges was deducted from my paytm wallet. I want refund my one recharge amount. Plz help me.
                Date[protected]
                Mail id - [protected]@gmail.com
                Mob no.- [protected]
                1. Operator ref no. Onr[protected]
                2. Operator ref no. Onr[protected]
                Aug 5, 2018
                Complaint marked as Resolved 
                issue solved
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                  G
                  Gupta jii
                  from Gurgaon, Haryana
                  Aug 4, 2018
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                  My order no is [protected] which was cancelled by paytm mall on[protected] and after one week they give me only half amount of my refund after 14 days when i start complaining to paytm customer care they file my complaint and give me a complaint ticket number 77593186 but after one week i had not got any response from paytm customer care and after that i had started sending mall to paytm at address [protected]@paytm.com and they said sir in 5 days we will resolved your problem but after 10 days means today i am not recieved my refund back and when i trying to conatact paytm customer care on phone they are not picked my call and not sending me any answer on email.
                  If they will not give me my refund back i need to go on consumer court.
                  Aug 04, 2018
                  Updated by Gupta jii
                  My cimplaint is transfered to paytm i think and now i hope fast solution from them
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                    V
                    Vinod teltia
                    from Udaipur, Rajasthan
                    Aug 4, 2018
                    Resolved
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                    Resolved

                    Sir/madam
                    I want your help agaist the paytm we order
                    A watch whose order number is [protected] should be deliverd on 31st of july but yet not deliverd
                    When i messeged to paytm about this problem for resoultion but they are not helping us they didnt give any replay i messaged them daily is is about for days to go sir please help us if paytm is unable to deliver the product sir please say them to refund our money
                    Aug 4, 2018
                    Complaint marked as Resolved 
                    Sir/madam I want your help agaist the paytm we order A WATCH whose order number is 5591291034 should be deliverd on 31st of july but yet not deliverd When i messeged to paytm about this problem for resoultion but they are not helping us they didnt give any replay i messaged them daily is is about for days to go sir please help us if paytm is unable to deliver the product sir please say them to refund our money
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                      R
                      Ravidm
                      from Manuguru, Telangana
                      Aug 4, 2018
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                      Address: 517501

                      Have returned my order... Which is replaced after receiving and then again returned... They (Paytm) shows return accepted but refund is not initiated right now... Absolutely more than 1 month of time... How many days they (Paytm) want to refund my money... Please resolve my issue... Really i cant believe this... A leading e-commers store doing like this thanking you a ravichandran
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                        K
                        Karanbir Singh Rajput
                        from Mumbai, Maharashtra
                        Aug 3, 2018
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                        Address: 400082

                        I had seen advertisement about sms sending job in mumbai mirror paper on pg32 6th column part time job section 3rd advertisement. I asked about the job and they told to deposit rs550 in paytm no [protected] for regiatration and then they will send person to home for demo. After i had deposited it they are telling to deposit more 4000rs for registration. Then i told to cancel it and refund my money then they are telling to deposit more 1500rs in order to get refund. Please help me to get my refund and take action against this fraud company and mumbai mirror for publishing fake advertisement for money.
                        Contact details: Fatima, reshma, rahul and team of frauds. [protected]; [protected](paytm no);[protected]( whats app); [protected]
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                          M
                          Manbhar Goyal
                          from Chandigarh, Chandigarh
                          Aug 3, 2018
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                          Address: Chandigarh, Punjab, 160047
                          Website: Paytm.com

                          I purchased 1 750 ml bottle of coke with 15 rs aasured return printed on bottle with paytm app but when i used the code written back on the bottle page i did nt get the promised money but i was told to put a second code i purchased another bottle but this time also i did nt get back 15 rs as promised instead i was told that i am eligble fr 1 lac cash award lottery and i wil b informed if i win this is cheating
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                            M
                            Monika22
                            from Delhi, Delhi
                            Aug 3, 2018
                            Resolved
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                            Resolved

                            Address: New Delhi, Delhi, 110002
                            Website: PayTM

                            My brother ordered 2 raincoats from paytm mobile app on 16 july 2018. I received the package within a week at my office. I opened the package after reaching the home in the evening. After opening it, i found only one raincoat instead of two. However, the bill was also showing 2 items. As paytm has no customer care number, i complained on its app. For first 2-3 messages, they replied that they will refund for the missing raincoat, but now they are not replying. I have also tried the number of the merchant, whose number and address is given on the bill, which is not working as if now.

                            Order no.: [protected]; shipment no.: [protected]

                            Merchant add: panazone e-tailers (319178), office no. 8, star heights, bharat cineplex, new mill road, kurla west, mumbai 400070; ph:[protected]; gstin: 27bjypa4626a1zb
                            Sep 6, 2018
                            Complaint marked as Resolved 
                            The refund was credited on time by the Paytm Team, but it was not reflecting in the bank account. Therefore, it was not the fault of the Team. I really apologize the Team for the inconvenience caused.
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                              S
                              sudip_1997
                              from Siliguri, West Bengal
                              Aug 3, 2018
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                              Address: 741222
                              Website: PAYTM.COM

                              Hello, my self jhunu byapari my mob. [protected]. Today when i creating paytm account first time then paytm told me that this number is already registered.. I recovered account using "forgot password" option and it is showing ekyc completed with my daughter aadhar account but, i first time opened paytm today and my mobile number is older than "paytm foundation" (2010) date. The main thing is that around 2 years ago i went to chakdaha "bank of india" branch for making "pan" card for my daughter, there was a agent for pan card making and he took aadhar details, signature and finger print of my daughter... Due to unavailability of my daughter mobile number, that agent took my mobile phone for "otp" which is sent to my mobile number. Then, i taught that otp may be needed for pan card... But, today i suspect that that agent (Not a bank employee) in chakdaha bank is guilty for doing cheat with me. I think he done paytm kyc with us and made paytm account..

                              So, please take this messege seriously, because online fraud and bank account hacking issue is very serious... And many people of "chakdaha block" made pan card from that agent in bank,, they may come under this fraudulent activity.. Sir, please contact paytm using my mobile number -[protected].. And check my account.. When was this account created and kyc done. Please collect and inform me about all the details of that "paytm kyc agent" who done that whole cheat. Please inform me to which i can make a police complain against those cheater...

                              Thanking you
                              Jhunu byapari
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                                H
                                humera1
                                from Mumbai, Maharashtra
                                Aug 3, 2018
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                                Address: Mumbai City, Maharashtra, 400054
                                Website: www.consumercomplaints.in

                                Hi,
                                I humera khot had received a message from indian consumer that i had a lodge a compliant against all jobs solution on 12th july and for future investigation mt karthik the account key manager will contact shortly then he called me he asked me to send the details as how i had done the payt for alljobs solution i send him my citibank statament he also checked he asked to send on the email id [protected]@india.com then on 13th july he told me need to pay 5800 for gst as my amount is 58100 since i wanted refund of my amount i was ready to pay him 5800 he gave me his account details state bank of india name harish kumar accunt no [protected]
                                Sbin0004840 i paid him through money transfer as wanted my refund urgently his contact no is [protected] then after 2 days that is on 19th july i got a cal from mr aditya chaudhry from his mobile no [protected] stataing that he is from indian consumer and he has got my file for refund he asked me to pay 5200 thru paytm i inquired about karthik whether he is aware that i already paid him 5800 but he told that he does not know mr karthik i asked about my money which i paid to mr karthik 5800 he told that its got reflected in my amount as what i paid was late from my side then told me to oay thru paytm on mobile no [protected] 5200 on 20th july which i did thru paytm then he confirmed that from account to go reflect in bank its take 24hrs and what he did from friday afternoon he has switched off his mobile till today since they are working with indian consumer they are fraud people their mobile no is registered on companys name now how can we trust indian consumer i beg you please refund my amount .sir it will now become a month not yet received my refund for all job solution which i paid to them
                                thanking you
                                humera khot
                                Test Company customer support has been notified about the posted complaint.
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                                  S
                                  Srinivas Bekkam
                                  from Hyderabad, Telangana
                                  Aug 3, 2018
                                  Resolved
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                                  Resolved

                                  Address: Hyderabad, Andhra Pradesh, 500084
                                  Website: paytmmall.com

                                  I ordered asus vivobook s15 from paytmmall on 27 july 2018. My order number is [protected] and bluedart waybill no is [protected]. It was supposed to be delivered by 30 july, but got delay to 2nd august 2018 and then again delayed to 4th august 2018. Blue dart tracking status is showing as "shipment returned back to shipper". I raised complaint twice but no proper response from paytm. I am unable to cancel that order or change seller. My last complaint ref number is 79026128.
                                  Aug 3, 2018
                                  Complaint marked as Resolved 
                                  my issue is resolved
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                                    Neeraj Dhulipalla
                                    from Hyderabad, Telangana
                                    Aug 3, 2018
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                                    Address: Ranga Reddy, Andhra Pradesh, 500019
                                    Website: Paytm Payment Gateway

                                    I have tried to book a season ticket with my rbl account in uts on mobile app on 10th of july. Amount rs.402.97/- got debited from my account but the ticket wasn't booked. I have contacted with the uts and rbl support. The money got struck with paytm payments bank which is the beneficiary bank o[censored]ts. I have been trying to contact the paytm support since the day of transaction, but no one is giving any information about the transaction. Every customer care number agents are suggesting another number for information. Literally i have tried all the numbers, but i didn't get any information.

                                    Thanks and regards
                                    Dhulipalla neeraj
                                    [protected]
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                                      rafsdream
                                      from Indore, Madhya Pradesh
                                      Aug 3, 2018
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                                      I ordered on 29 july 2018 order no is. CW[protected], but still not get cash back from paytm.plz credited my cashback in my paytm wallet as soon as possible. Maine abhi tak 20 mail kr chuka hu but aapke end se mujhe abhi tak koi bhi response nhi mila hai. Poor service quality.paytm ke traf se last reply 30 july ko mila ki 4 days mai credit ho jyga. But aaj 6 days ko chuke hai na hi cashback credit hua naa hi paytm se koi response aa rha hai. i think paytm coolwinks ke sath mil kr customer ke sath fraud kr rhe hai. Isse rokna hoga. Paytm ke against legal enquiry hona chahiye. Or ye farzi site coolwinks ko band krna chahiye.
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                                        Nagaraju Yesupogu
                                        from Khammam, Telangana
                                        Aug 2, 2018
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                                        Address: 506002
                                        Website: Paytm

                                        I have DTH rechaged on 01/08/2018 with rs 1014/- and was debited from ac and recharge was not successful I have raise request in paytm app but nobody responde lot of times send mail to paytm but they not respond and customer care numbers also not working properly so kindly look into the case and do the needful
                                        Ref no 78861581
                                        Your look into this matter and solve my problem
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