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PayTM Mobile Solutions Complaints & Reviews

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Updated: Oct 17, 2025
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PayTM Mobile Solutions reviews & complaints page 165

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K
Kritika21
from Margherita, Arunachal Pradesh
Aug 13, 2018
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Address: Jorhat, Assam

You have lost a customer which is victim
Soory paytm .I have purchase a purse total cost 380 and applied a coopan of 200 I don't have 200 back but when I received a faulty product then refund is only 180 only so I have last 200 so I promise I will never use paytm and forbid others to.
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    R
    rohitraj479
    from Kolkata, West Bengal
    Aug 13, 2018
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    Address: Kolkata, West Bengal, 700107

    I tried to booked a railway ticket on irctc rail connect app on 02.08.2018 and transaction failed but amount of rs. 1310/- debited from my axis bank account. Failed transaction id [protected].

    As i saw the status of refund in refund history of irctc that refund of rs. 1310/- has been already made by irctc to bank name paytm m with refund id [protected] with bank reference id: [protected]. But till date i. E 13.08.2018 i haven't recieved money either in my paytm wallet or axis bank account.
    Hi, thank you for reaching out. Please DM us your registered contact number. We are here to help! Regards, Team Axis Bank.
    rohitraj479's [Complaint's author] reply, Aug 13, 2018
    My contact no. is 8017456642
    I have ordered a product from paytm mall and the product is shipped already i'm unable to track my order and I need my product by tomorrow it's urgent
    My AWB no. Is[protected]
    I have just clicked return to bank option in wallet transactions unknowingly and 500 was deducted from my wallet.and the transaction was showing pending and the bank account does not belongs to me please cancel the transaction.
    Sir,
    When I booked a ticket from irctc it was failed my transaction id is [protected] . And it shows that payment status pending from bank end. My deducted amount is 1160. And my amount was not refunded . Kindly help me
    My money is dedicated in my credit card but after transaction fail not credited in my account my wallet I'd [protected]
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      R
      rohitraj479
      from Kolkata, West Bengal
      Aug 13, 2018
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      Address: Kolkata, West Bengal, 700107

      I cancelled a railway ticket on irctc rail connect app from muzaffarpur to howrah on 02.08.2018 having pnr no.[protected], transaction id [protected].
      As i saw the status of refund in refund history of irctc that refund of rs. 1370/- has been already made by irctc to bank name paytm m with refund id [protected] with refund status: amount credited to bank with reference no. 85215228217830384090260 dated 03.08.2018. But till date i. E 13.08.2018 i haven't recieved money either in my paytm wallet or axis bank account.
      Aug 7, 2021
      Complaint marked as Resolved 
      INR 949 Auto deduct from my account and no support over call / email.

      I tried calling multiple times from last 7 days but no response. Customer care cut the call in sometime after listening the complaint.
      I have paid moblie bill (Service provider Airtel) on 15.07.2018 by my axis bank account amounting Rs. 320/- but could not get receipt. I have to put the bill for reimbursement. Kindly send copy of receipt on my registered mail.

      Dayanand Kumar
      MN [protected]
      Hi, sorry for the trouble. We are here to help ! Please share your contact details with us so that we may assist you at the earliest. Regards, Team Axis Bank.
      rohitraj479's [Complaint's author] reply, Aug 13, 2018
      my contact detail is 8017456642
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        R
        Roopchand2845
        from Chennai, Tamil Nadu
        Aug 13, 2018
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        Resolved

        I had ordered a led tv on paytmmall order no - [protected], but they are neither delivering it nor refunding the amount. They just keep on postponing the delivery dates.
        Contacting them we get only the complaint numbers, below are few complaint numbers
        [protected]/8/18
        [protected]/8/18
        [protected]/8/18
        [protected]/8/18
        [protected]/8/18
        They are not taking any action.
        I did not receive the product and the emi has started for the order.
        Aug 13, 2018
        Complaint marked as Resolved 
        Received the product
        Hi,

        I have a transaction of 2118RS on 2nd August 2018 through Paytm.
        The money had been deducted from my bank account, but not displayed in PayTm wallet.

        May I know the status
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          A
          Amresh Upadhyay
          from Delhi, Delhi
          Aug 13, 2018
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          Dear team

          My balance has been deducted from my paytm wallet while my recharge was not done. I have already raised the concern through pay app with screen shot my 100 rs deducted. But there ia no responce from their end. So many customer trouble paytm fraud company. Called to many time paytm customer care executine they are saying paytm. Have refund the money but in actual refunded money not showing.in my wallet after refunded my wallet should be 240.63 rs but current is 140.63. So please take a axtion against fraude paytm company and help to return my deducte money in my wallet.
          Aug 14, 2018
          Complaint marked as Resolved 
          Company said he has refund the deducted money but my concern is refund money not showing in my paytm wallet. I have called to many times but still my issue not resolved. & if you are not able raise my concern against PAYTM please provide consumer complain escalation matrix so that i can raise my concern in higher priority. After refunde money my wallet balance should 240.63 but still my wallet is140.63
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            A
            Ansh 77
            from Mumbai, Maharashtra
            Aug 11, 2018
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            Address: 400067

            Wet order id, have asked for replacement

            However message notification o have received is regarding refund

            Message received as of 12 july 12 37am:

            Your return request for ambrane p[protected] mah power bank (White & brown) has been sent to the seller. The refund will be processed once the seller has received and verified the return.

            Also, as delivery got delayed by 2 days,

            Please replace this product as earliest.

            Request you send direct customer support number, as need to have clarity above 2 points.
            Please complete is Philips company product Earphone, Time le not delivery Mob.No [protected]
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              S
              from Bengaluru, Karnataka
              Aug 11, 2018
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              Address: 560068

              From
              K swathi,
              Bangalore -560068

              To
              Paymt mobile solutions

              Hi team,
              Sub: booking of fraudulent transactions for rs.8123/- by using sbi credit card number and committing criminal offence.

              I am a sbi credit card holder. I do not have any business dealings with your company. This is being so, one person (Via mobile no[protected] fraudulently purchased a product worth rs.8123 /- on 11th august 2018 and cheated me and your company. I request you not to debit these transactions on my sbi credit card. If you have already raised debit, i request you to cancel them and send a cheque to me for rs.8123/-. You could re-debit the account of the person (S) who unauthorized misused my sbi credit card and thus committed criminal offence.

              I also request you to advise me the complete details of the transactions and the full addresses and mobile numbers involved in these fraudulent transactions. I sincerely hope you would consider my request and arrange to refund the amount of rs.8123/- as i want to bring the culprit to the book by lodging a complaint with police and cbi, i request your earnest help to avoid recurrence.

              Amount has been debited from my account but merchant has not yet confirmed the order. Could you kindly cancel it. Hoping to get positive response.

              Note: 024788 - merchant reference number. (Got this number from sbi customer care).

              Thank you in advance.
              Swathi
              I order the. sparx sleeper but that come in a. damge way. nd there is no customer nubr or a replcemnt way.. soo plz do smthng bcoz i have order. in the sense of trust. i have no idea u deliver that type or damge or un bide material. i order bcoz i trust the app but i dnt know i want to change the pair of sleeper. current now so do smthng. plzz...
              Today I am added total 14000 in paytm but 1 first I added 10000 then 4000 but when I am adding a 4000 amount will be debited from my account but not credited in paytm then again I will try but that it's done but now problem is that 1 St 4000 even not credited in my bank account and also not in paytm so kindly help out for that
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                S
                Sukhram Kirar
                from Ahmedabad, Gujarat
                Aug 11, 2018
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                Address: Hoshangabad, Madhya Pradesh, 461775

                I have transferred rs. 300.00 to paytm mobile solutions pvt. Ltd. Through sbi internet banking, for making payment to tata sky recharge (My tata sky subscriber id: [protected]), under reference no. Igadziqpf3, but the amount is not yet paid to my tata sky account. Neither, i am able to recharge my tata sky dth using this money transferred to you.

                Please resolve the issue.

                Sukram kirar
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                  N
                  nehabanchhor
                  from Delhi, Delhi
                  Aug 11, 2018
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                  Address: 121001

                  Fraud done to me using paytm
                  I hired a maid from a maid agency but they turned to be fraud. They took money from my paytm account and flew way. I want paytm to take necessary action by blocking their paytm no. N providing me the refund money into my paytm account.
                  I want paytm to immediately block their no. So that they won’t be able to use their money and hence requested for the same. But unfortunately, my complaint has not yet attended inspite of so many days.
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                    S
                    Shravanthigc
                    from Mysore, Karnataka
                    Aug 11, 2018
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                    Website: www.bluedart.com

                    I didn't get my delivery item which i have ordered.. The delivery person didn't even all me about my delivery item... Bit the tracking details showing that the item is delivered... The worth of my ordered item is 1, 340 even the customer care of paytm mall is not responding to my problem.. I have got the message from bluedart they have given me number to contact them but when i contact them they are not receiving my call and now the call is busy for whom should i got contact... Every thing is fake
                    Aug 11, 2018
                    Updated by Shravanthigc
                    Please deliver my ordered item
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                      A
                      Amit Kumar Panja
                      from Mumbai, Maharashtra
                      Aug 10, 2018
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                      Address: 711401

                      Dear sir/mam
                      I have paid 1061.82/- rup. For electricity department on 06.08.2018 from my bank account,
                      My bank account show that the amount of rup. 1061.82/- has been deducted from my bank account, but electricity dept. Shows that not cleared yet. And i have not received refund.

                      Please solve my problem and refund the money

                      Thank you.
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                        Kanavgoyal
                        from Ludhiana, Punjab
                        Aug 10, 2018
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                        Address: Ludhiana, Punjab, 141010
                        Website: www.paytm.com

                        Facing poor service from paytm fastag team
                        Paytm fastag replacement not done yet from last 1 month... Complaint already registered but team not responding... Which is very harassing for me...
                        My registered mob no - [protected]
                        I also raise complaint 3 times to close my fastag but team not responding...
                        My complaint numbers are[protected]
                        76558513
                        78887351
                        Kindly solve my issue as soon as possible...

                        Thanks regards
                        Kanav goyal
                        [protected]
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                          olivia.sanyal
                          from Gurgaon, Haryana
                          Aug 10, 2018
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                          Address: Udham Singh Nagar, Uttarakhand, 244713

                          The complaint is regarding a paytm delivery guy, the date of the incident is 10th august 2018. Client number and order id is [protected].
                          This delivery guy from paytm is reluctunt and does not deliever products at door step. He calls from some random place and tells me (Customer) to come to that location. Whereas, the address is accessible and easily locatable too.
                          Also there is use of harsh abusive language from the delivery guy which is unbareable. This is the second time such incident is repeating.
                          Also the parcel is not delievered yet.
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                            D
                            Dinesh Khoiwal
                            Aug 10, 2018
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                            Respected sir,
                            I bought a mouse from paytm. And oreder id is
                            [protected].
                            I received item on 6th august 2018. When i checked, mouse is not working.
                            For return when i go on app, no such option of return was seen in paytm app. Only order status - shipped seen.
                            And in return policy only 7 days for replacement or return.

                            When try to help line, but only hold call.
                            Pls return my order and refund my money.
                            Resolve
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                              T
                              Tarun Prem Meena
                              from Mumbai, Maharashtra
                              Aug 10, 2018
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                              Website: paytmmall.com

                              Hi,
                              I'm Tarun (Registered Mob No.: [protected]).
                              I purchased JBL earphones but just after few months it is not working properly. As it is under warranty I need replacement.

                              Tried to contact on provided no. on Invoice but says "Wrong No."

                              My Order ID : [protected] which is not showing in Paytm Mall website.

                              Can't contact to customer care.Worst service..Worst everything ...Can't update my KYC.This company should be penalize and shut down.
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                                Pasha Junead
                                from Hyderabad, Telangana
                                Aug 10, 2018
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                                Address: Hyderabad, Telangana, 500060
                                Website: Paytm

                                Of subscription to woo app for a amount of 300rs without my permission. I have raised my concern with paytm, haven't received a positive reply so far. Further i'm not allowed to unsubscribe payment to woo app in my paytm app menu. I wonder how can paytm initiate a payment without my consent...
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                                  Deepak Sarin
                                  from Bengaluru, Karnataka
                                  Aug 10, 2018
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                                  Address: Bangalore, Karnataka, 560015

                                  I called CS to enq abt my payment through upi which took my money but tranx failed spoke to agent he asked me a question explained then he told he will transfer to concern team and will info to the nxt agent I was kept on hold for 20 min then another agent ask me the same thing then refused to put me across supervisor kept me on hold 80 min call was like hell no one helped me
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                                    L
                                    Laxman Mali
                                    from Imphal, Manipur
                                    Aug 9, 2018
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                                    Address: Belgaum, Karnataka
                                    Website: PAYTM

                                    Sr Mera nam Laxman Mali hai Mera credit card and debit card number bataya usne mere account se paisa kataliya usaia mobile number[protected] esne cal karake paisa kataliya
                                    TN no -OTHPG 661927 PTM PAYTM
                                    TN NO -OTHPG 161686PTM PAYTM
                                    CREDIT CARD NO - 400667...0540
                                    Amount debited- 9998+3000
                                    Date[protected]

                                    Laxman Mali
                                    Athani
                                    D - Belagavi
                                    At - Karnataka
                                    Mob _[protected]
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                                      halachal
                                      from Bhopal, Madhya Pradesh
                                      Aug 9, 2018
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                                      Address: Ujjain, Madhya Pradesh, 456010
                                      Website: wordpress.com

                                      Dear sir
                                      I done payment on wordpress for purchase plan for hosting website
                                      I got messege of rs. 4200/- from paytm mobile solutions pvt and deducted fund rs 4200/- from my axis bank account but wordpress not showing my purchase
                                      payment ref no. is[protected] and info: INB/[protected]/paytm mobile solutions pvt.
                                      plz take necessry action and send payment to wordpress or refund to my account ASAP
                                      regards
                                      Raghavkirti
                                      [protected]@gmail.com
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                                        halachal
                                        from Bhopal, Madhya Pradesh
                                        Aug 9, 2018
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                                        Address: Ujjain, Madhya Pradesh, 456010
                                        Website: www.wordpress.com

                                        Dear sir
                                        I done payment on wordpress for purchase plan for hosting website
                                        I got messege of rs. 4200/- from paytm payment solution pvt ltd and deducted fund rs 4200/- from my axis bank account but wordpress not showing my purchase
                                        payment ref no. is[protected]
                                        plz take necessry action and send payment to wordpress or refund to my account ASAP
                                        regards
                                        Raghavkirti
                                        [protected]@gmail.com
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