[Resolved]  Paytm Mobile Solutions — kyc update - insisting on 12 digit aadhar no. and authentication by virtual id cannot be done

Address:

New Delhi, Delhi, 700020

Paytm is allowing minimum kyc update through driving licence, voter id passport, etc. But when the verification centre is contacted they are insisting on biometrics with aadhar card no.-even e kyc offered can't be done by entering the 16 digit virtual aadhar id legislated on 4-4-18 by uidai (When details of virtual id are entered the entire 16 digits are not accepted) and 12 digit aadhar no. Is requested for.
I fail to understand why the company needs our data when govt. Has introduced privacy - i shall complain to the rbi ombudsman if our virtual id is not accepted by the company-the company has not credited to our account the cashback we had earned-instead has cancelled the cashback transaction after cancelling the min. Kyc request.
Amazon is a worldwide company and it has completed kyc with submission of driving licence only then where does such small companies like paytm, mobikwik, etc. Stand-even freecharge is allowing credit of cashbacks and their usage.
Government should intervene immediately and prevent such requirements by such companies