PayUMoney Complaints & Reviews

I have done transaction of 43 k using this gateway and my money got deducted from account after that session out message came. Payu guys are not responding to any message and neither they have provided contact number. Very bad service provider. Please send me my money back. The transaction id from bank i got is [protected]igahmpfus4. And query i raised to payu i attached. Please refund my money.

I have made a merchant transaction via pay u money on 20.11.2019 but the transaction failed. The amount didn't not reach my merchant neither was refunded back to me. Transaction reference [protected]. I have also raised a complaint with them on the very same day but i never got an update.

I could not reach at the customer service and there is no way to reach them whatsoever except for a new help page where we raise ticket and there is no further action taken.

My bank confimed me that the pay u money transaction was successful.

We enlisted with payu a few months ago and received our first transaction on the 8th of october 2019.

They blocked this payment, saying they needed some proof.

I asked what proof they needed and they didn't reply. I raised two extra queries and they didn't reply.

After a month, they told me i needed proof from the customer, which i immediately provided. They said the money would be reflected in our account within 2 days. That was on the

Eventually, they did reply, i provided the necessary proof and they said the money would be reflected in our account within 2 days. That was on the 12th november 2019 but here we are two weeks later and there has been no settlement. I constantly raise new queries on their 'help platform', which is the only means of customer service available. They open a ticket, an auto-response comes saying they will contact us within 2 days, they never contact us and then the query is closed.

https://www.payumoney.com/grievance.html

This is the link for their grievance policy. They state that if something is not resolved, it gets escalated up the management ladder. This is blatantly false.

They are either useless or fraudulent. I'm sure i will find out

Sir,
My self dineshkumar l, my order id is[protected] and the merchant order id is[protected]... There is no response from him... Pls refund my amount... My email address [protected]@gmail.com and my mobile number [protected]... Pls take necessary action and refund my amount 5999 rupees as soon as possible... I already register a complaint but there was no response from your side

I've given money to merchant named ramu sriram. His email i'd is [protected]@gmail.com and mid is 6856796. I've given him the money on 15th nov, 2019 7:40 am. It's about 8 days he hasn't received the moeny in his bank account. I'm messaging payu money care from previous 3 days they aren't responding. I ask for the refund of money to merchant and payu. The merchant is saying he hasn't received the money. I'm asking from payu care where does my money goes! I got no response from them. The merchant number is-[protected]. It's a transaction of 2470rs/ and payment i'd for this transaction is[protected]. Now the merchant is saying he hasn't received the amount and payu is also not replying to me. Please help me get my refund. Payu money is not responding to me. My money got stucked.

Dear sir, i paid a payment on 21.11.19 for kaji najrul university, west bengal, but i have not get receipt for the same payment. I need this receipt for as a proof and to be shown in the university, payment transaction id is [protected] for rs.2895.00 for kaji najrul university, west bengal
I request you pl. Send me same receipt on mail id., nath. [protected]@yahoo.com

Thank. & regards.
Tuhina nath

I have tried online payment for an examination dated on Nov 14 2019 and Nov 13 2019 of amount Rs1500 in each transaction .

On Nov 13
client : www.iitb.ac.in
HDFC Payzapp was the app used
amount has been deducted
Time: 10.40 PM
Payu ID : 93xxxxxx17

On Nov 14
client: www.iitb.ac.in
HDFC Payzapp
Time: 5.32 PM
Payu ID : 93xxxxxx11

Kindly initiate refund

I have made a payment for online purchase of some product dated 19th nov evening around 4. Transaction process is completed and the screen shows transaction successful. Once the message displayed i minimized the screen. Amount has been debited but there is no payment successfull message and not even a mail from payumoney in addition to my order has not been confirmed by merchant site.

I m shivam sahay mob no [protected]. I was booking my train reservation ticket through paymoney app unfortunately ticket was not booked but my transaction amount deducted from my account. Earlier we also booked train ticket pnr no [protected] and [protected] respectively ticket has been cancelled but i did not get my refund till the now apart from that another ticket was booked but amount has been deducted but ticket was not booked[protected]

I have ordered from oziva from my airtel payment bank account. My money was transferred through payumoney and i got a message from airtel that you made a payment to ibibo. I don't know how. I has been stuck at ibibo. I want my money back onto my account. My airtel account number[protected]
Transaction id at ibibo-[protected]
Please help me to get my money back. As soon as possible.
Thanks

Fraud done by payumoney
I open merchant account in payumoney on 19/10/19 with minimum document and your server allow as to take payment from client at that time we don’t know about your policy and we not fulfill your condition than why you allow us to take payment from client.
After that i fulfill all your condition as per your website, like document verification, bank verification, website verification. But you hold my amount from 24/10/19 to till date. And the reason you mention that we require sebi certification for releasing my hold amount. I don’t know why you people cheated merchant by doing this type o[censored]nfair activity. Before completing all your formalities how you allow merchant for taking payment. And if you allow than release all funds which client made on merchant given link.
I completed all your requirement like sent client invoice, taking service activation request mail, client, written consent for service amount from client and all this detail i sent or receive keeping you in cc in every mail. I hope it is sufficient for you to proving that we are not cheated our clients. Whatever payment client made to us is on our trust, which you hold in an unethical manner.
After all you are just a gateway your job is to just transfer payment to us which client made on merchant link. And for that we pay 2% + (18% gst). And your executive talks to us like a cbi officer. Whatever justification you require regarding payment i fulfill all from my side. If it is sufficient for you for payment settlement to our account than fine otherwise i already told to your executive on 12/11/19 that refund amount to client. And your executive told us that in next 3-5 business day we refund amount to clients. But today 14/11/19 client got one mail from your side that settlement process is the matter between gateway and merchant. According to your mail you neither refund amount to client nor us. Than we have to take legal action against you.
I am having a holding payment of more than 77550 their description is as follow
Payment id:[protected] amount 5000 date 24/10/19
Payment id:[protected] amount 35000 date 25/10/19
Payment id:[protected] amount 7000 date 25/10/19
Payment id:[protected] amount 5000 date 25/10/19
Payment id:[protected] amount 10550 date 25/10/19
Payment id:[protected] amount 7000 date 31/10/19
Payment id:[protected] amount 8000 date 01/11/19

Consider this as a final warning from my side if in the next 2 day if you settled amount in our account or refund to client than i have to take legal action against you.

Thanks & regards
Wealth solution
Merchant id: 6833521
Mob: [protected]
Mailed: [protected]@gmail.com

Our account has been on hold status for a long time. We have uploaded all the documents as needed. Payumoney system is still showing the message 'document verification error'. We have raised 5 tickets since more than 2 months but payumoney guys are least bothered in solving the issue. Payumoney guys don't have a customer care centre to reach out to. Our money is stuck at their end and there is no way to recover it.. We stopped our e-commerce transactions because of payumoney guys. We have taken an account from a different service provider... We don't want to take any further risks with payumoney guys! Can someone please let us know how to delete this account asap. There are no instructions on the website for this either!

I recharged my sundirect account with 1059 rs through icici debit card on[protected] and within few minutes i received a confirmation mail from payu.in i attached that screenshot as proof here. Money has been deducted from my bank account yesterday itself but my sundirect account hasn't recharged yet. Pls look after into this one as much as quickly. Pls do the needful

I had purchased Audio sets and paid through Payumoney on 04th Nov 2019.
The amount of 1050 INR has been deducted and the transaction was successful.
But the merchant website doesn't reflect about the purchase done.

Merchant Order ID 34e92b6d472275a8ce30
Order Date & Time November[protected]:56:48 PM
Merchant Transaction Identifier 34e92b6d472275a8ce30

I contacted the merchant but no response from them.
I raised a complain on PayUmoney website but response from them either.

I want my refund.

I did online payment through payu.in to indusforex. Indusind.com, on 31th october 2019 amounting rs 14457.22 from my sbi debit card vide transaction refrence number txn#240079 at utis2121 as shown in my bank account messege and email screenshot) for wire transfer.
Debit card no. 559601*8855

The amount got debited from my statebank of india bank account but the payment did not succeed to my indusforex. Indusind.com.

No refund has been initiated so far, neither i received any e-mail from payu to track the failed transaction number if any
Please find the attched sbi debit sms and email reflecting transaction id.

Txn id - p1911061848509548265582
Date 06/11/2019 6:48pm
Upi id - [protected]@ybl / [protected]@ybl
My email - [protected]@gmail.com
Mai oliveboard se mock test purchase kar raha tha. Mock test purchase v nahi hua aur mere account se 499 rs. Money debit ho gya. Transaction ki jach kare aur money jald se jald refund kare.

I have been following up for the past few days about a transaction that took place on 2nd nov which is still not credited. I don't get any response at all. Different status shows up in mobile and desktop. See the attached. Desktop updates (On the right) says money will be credited within 72 hours and and mobile app update (Left) says the deposit is canceled. One has no idea when this update was made. They have been changing the time lines every now and then. At the end of the day, there is no response. They don't even have a chat support. What they claim is a chat support is not a chat support at all. Pathetic. My money is stuck now.

I did online payment through payu.in to indusforex. Indusind.com, on 31th october 2019 amounting RS 14457.22 from my SBI debit card vide transaction refrence number 240079 As shown in my bank account messege and email screenshot) for wire transfer of 4000USD

The amount got debited from my axis bank account but the payment did not succeed to my indusforex. Indusind.com.

No refund has been initiated so far, neither i received any e-mail from payu to track the failed transaction number if any
Please find the attched SBI debit SMS And EMail reflecting transaction id.

Thanks

My merchant id is 4736715 and i made a terrible mistake of accepting a customer payment of rs34437 via payumoney.

My payment on hold
Money was not receive still 6th nov 2019

I have submitted screenshot and payment process details
Still no one response my mail i'd

Plz check below screenshot payment was return back your account ple send back my money urjent

Thanking you
Ajay

I have booked one ticket on irctc using my using my visa card but i cancel the ticket on irctc portal it is showing the money has been refunded back to payumpp but the refunded money has not been credited back to my bank account from payumoney even after 14days. Please look into matter
Transaction id - [protected]
Bank refunded txn id[protected]
Settlement id - [protected]
Pnr - [protected]