PayUMoney Complaints & Reviews

My merchant id is 6846296.

My customer has paid ₹37, 200 to me on 17 december 2019, transaction no[protected].
But payu has kept my money on hold. The website is saying settlement on hold.
They need a proof of delivery for my transaction.

Since i am a home tutor, i can't provide them a proper bill. But why the hell should they need proof of delivery? They aren't any cbi agent that i should disclose any information of me or my customer.

So they are just stealing my money with the excuse of proof of delivery.
Neither do they pickup anyone's call nor do they answer emails.
Strict action needs to be taken against their gurgaon situated office else they will continue eating up my money with this clever payment gateway setup.

They don't reply to my mails except for the one mail asking for proof of delivery.
Please help, as these # are just modern thieves, stealing merchants money in the name of suspicious transaction.
Please help me.

Dear sir, i paid a payment on 19 dec 2019 for national institute of technology warangal but i did not get receipt for the same payment, i need this receipt as a proof and to be submited in the college, payment id is[protected] for rs.21333. So i request you pl. Send me same receipt on my mail id [protected]@gmail.com. Mobile number is [protected]
Thank. & regards. Neela ragapriya
Pla send me as soon as possible
Thanking you

Dear sir, i paid a payment on 20 dec 2020 for national institute of technology warangal but i did not get receipt for the same payment, i need this receipt as a proof and to be submited in the college, payment id is[protected]for rs.35000. So i request you pl. Send me same receipt on my mail id [protected]@gmail.com. Mobile number is [protected]
Thank. & regards. Neela ragapriya
Pla send me as soon as possible
Thanking you

I was trying to make a transaction for to pay the tuition fee of my college-NATIONAL INSTITUTE OF TECHNOLOGY, WARANGAL through Net banking and after performing whole process of transaction, i got redirected to a page saying your transaction has failed, and suddenly it disappeared within seconds and a blank web page was there in front of me.
I thought may be transaction has failed and i should try again, so i do so and i came to know that amount is deducted.after sometime i got an email about my failed transaction, and it was showing reason of transaction dropped.
So please provide my refund as soon as possible.
Failed transaction receipt i m uploading with this.

I had made payment to kotak insurance for which they had provided me the link for payment which was through payumoney. My transaction got failed however the money got deducted from my account. I enquired about the issue with my bank (Bank of baroda) & also with kotak for which it was said that money is stuck with third party institution which is payumoney. The transaction has been done around 2 months back however i still haven't received the amount back in my bank account.

I paid rs 732 to payumoney for payment to pharmeasy.in from citibank credit card on 17.12.2019 at 10.59 am.
The money was successfully delivered to payumoney by citibank but was neither paid to pharmeasy.in nor returned to citibank. The money was swallowed by payumoney. They are not providing any customer care email or phone number.
It is designed to cheat.
Please indicate steps for recovery.

I made a payment of rs 1911.86 to payu on 02nd december 2019 but the transaction got failed but the amount got debited. I have not received the refund since it's over 14 days. I have tried contacted them several times via phone but they don't picks up the phone there is no email id either. I can't understand whether it's a fraud transaction or not but i want my money back in any way. I also complained to bank but they said that the transaction was successful from their e

Hello,

My name is lipika mitra. I made a payment thru payu to one of the merchants called employments worlds on dec 3 at 11:05 am. Below is the transaction detail. The merchant site seems to be fraud and they have removed the website. My email id is [protected]@gmail.com. Kindly refund teh amount
Order amount rs 3500.00
Payment id [protected]
Merchant order id register
Order date & time december[protected]:05:56 am
Invoice description register
Invoice number inv[protected]

Paid examination fees to college through gpay, received payment id through sms but did not receive the payment receipt in my mail.
Waited for 2 days but still not received
No option available in the website to resend receipt, also no option available in the link sent through sms.
Receipt is need for further processing of my examination fees in my college.

On 3rd nov 2019, i paid via payumoney advance (Rs 786x2) for the booking of two suv, s of gozocabs. Payment id :[protected] and[protected]. Merchant id : [protected] and [protected]
I cancelled both bookings with gozocabs and refund process of (Rs 786x2= rs 1572) was initiated by gozocabs transaction ref no as informed to me by gozocabs is [protected] and [protected]
It is now almost 40 days that the refund has not shown in my account. I contacted my bank who mailed biller, service ref no sr[protected]
Most unfortunate part is that all payumoney contacts only ring but no one lifts the phone
Can i have my refund back and also contact no, email id
Surinder kaul, [protected], [protected]@hotmail.com

Beware merchants, pay u money is a fraud payment gateway. They settled only small transactions, once you generate a business of more than 2 lakhs, they can start making excuses and stop settling your money in merchant account. They collect all the money of merchants in their pocket. They don't have any manner how to talk with merchants? They are fully rascals.

My concern is this if small businessmen started to give POD then how can they incress their businss.

I called many times on customer care no but not able to contact with them.

transaction IDs is[protected]

Hi,
On 4th november 2019 i have done online recharge of rs. 325 for my tatasky id using payumoney, my axis bank account got debited immediately but money not credited to my tatasky account. The transaction no of the same is - inb/[protected]/payu.in. When i tried to reach customer support of payumoney, they have online chat support and its coming as invalid transaction no. There is no other way to contact their customer support team. Kindly help me to get my money.

Regards,
Rohini n
[protected]

I rajan dudhwadkar
Resident of kharghar dist. Navi mumbai pin : 410210
Mobile number[protected] /[protected]
Email : [protected]@yahoo.com
Request you to resolve my issue at earliest. The details of the same are as below :

Fraud caller has collected rs.48000/- from me via payumoney vide calling from his mobile number[protected] and asking me the details of my credit card for activation. Since i have taken the new card 2-3 days back, i thought this is a genuine call from bank.

Unfortunately i have given him all the details and amount of rs. 48000/- debited to my credit card (Sbi credit card no. [protected] on 10/12/2019 approximately around 4.30 pm to 5.30pm)

After discussing with the bank they informed me that this is claimed from payumoney merchant but still claim is pending at your end. I request you to kindly stop the payment of the same to unknown merchant since i have not made any purchases but fraudulently he had collected amount from me.

Unless you denied the claim from the bank, they will not refund me the same. I once again request you to kindly take the action immediately and inform me accordingly

Hi,
My name is Kabini P Mohan, recently registered with payumoney as payment gateway provider for my startup with merchant ID 6814830. Once all the verification are completed I started test payment and its been settled to my bank account after two days successfully. After that, I updated the payment gateway on my site.
On[protected] I got one payment of Rs. 13260/-- for my software and I got the same successfully, and when one of another client tried to make the payment fo same amount, the client got an error. We tried our own in with different amount and for Rs. 10000 and below the payment page loading perfectly, but with Rs. 13260/- and above the amount it's giving an error. I raised the ticket on[protected] immediatly with ticket QW[protected], and the problem solved with in one hour and I got call that there were a limit set on my account now its OK, and after that when I tried with Rs. 15300/- the payment page been redirected successfully.
But the problem happened after that, I got a mail that huge spike in transaction in my account need business justification, Once I got email I immediately logged in in my payumoney account and submitted the justication and I can see that my account status turned to Settlement on Hold, I have some amount in my account that supposed to be transfer to my bank account. So I raised a ticket with a detailed description of actual with ticket number VD[protected]. So far I didn't get any solution or call back from Payumoney Team, I contact one account manager through email Mr. Mahank Monga (mahak.[protected]@payu.in), this person I got along with my document verification process. He gave two email IDs ([protected]@payumoney.com and [protected]@payu.in ) to contact, I contacted them, but no response from them.
Today my ticket close date and the time is 4.30 PM, I didn;t get any solution, and even no body now respond to my mail. There is no contact number to get Payumoney Merchant Care, and no body even replied to me.
I just started my business and holding my money will affect my business badly, I have to settle lot of charges to other persons to run the business smoothly. Since I didn't receive any settlement I am in big trouble now.
I expect some of the payumoney higher official will get noticed this and give a proper solution in my account and release the settlement hold status.
And one more thing just before I raised a ticket again concerning this and I am surprised to see the expected closing date mentioned as 01 Jan' 70
EXPECTED END DATE. Don't know what is happening? Now I am afraid to lose my hard-earned money. See the attached images for all the screenshots.

Kabini

Dear sir,
I paid a payment on dated[07/12/2019] for st. Thomas school, dhurwa, ranchi, jharkhand but i have not receipt for the same payment, i need this receipt for as a proof, payment id is (Id[[protected]]for rs.8373.60. So i request you pl. Send me same receipt on my mail id., [protected]@yahoo.com. Mobile number is [[protected]]
Thank. & regards,
Raja sagar singh

I have paid to nestaway through upi and my payment gateway was payu.
The amount 18500/- was debited from my account and is now stucked at your gateway. The payuid provided by the merchant is [protected].
This is very bad if any amount failed at your end needs to be auto credited to my account.
The date of transaction is 1st dec 2019.
Payuid - [protected]

This amount has been received by you thats why it is debited from my account and was successfull. Please do not fraud the people.

Beware merchants, pay u money is a fraud payment gateway. They settled only small transactions, once you generate a business of more than 2 lakhs, they can start making excuses and stop settling your money in merchant account. They collect all the money of merchants in their pocket.
No proper response and its better to switch to any other gateway, writing this as till now settlement of 1.4L still not happened, and all customer care is complete fraud, no response. Mainly a dumb RM manager no. Namrata ([protected]) is given who tried a week continuous doesn't pick call.

Dear sir

My name is syed abhthair and I am dealing with payyoumoney for two years. all this years I have generated more than 2. Croes through there payment gateway, all the trancation will be settled to the bank within two works days . But now it’s three days

Now i has genarated sale of 11.71 lakhs and they have to settle the payment by yesterday, I have opened many tickets only the update witch I get is the relavant team will contact me shortly .

Last moth if November I have made payyoumoney a comission of 94000 inr . Even after giving them business like that I don’t know by are they holding my settlement it’s effecting my business since I’m not geting any update from superiors only I have reached here please help to get my funds back . Please check the picture witch I attached only this template I got always when I raised more than 5 tickets, it’s been more than 6 working days but still the payment is not settled

Client had made payment on Saturday (30th Nov 2019) via PayuMoney.

PayuMoney, while onboarding, had said that the payments will be settled on a 2 day rolling basis. But its been more than 3 days, and I have not yet received the settlement.

I contacted PayUMoney support, but its been more than 24 hours and they have not resolved the issue yet.

Its a fraud from PayUMoney side, and small merchants like us are the biggest victim of this.

Please help me get the settlement as fast as possible.

Transaction ID:[protected]

My name is shubham raut i having account in kotak bank today 3rd december from my account rupees 590 rupees was deducted and showing amount was goes to payu private limited the bank don't provide the screenshot allow in app but i share refence no or tbms no was[protected] plzz check and share why this amount was deducted and what purpose of transaction or emi this amount was deducted and which company my money 590 goes