PayUMoney Complaints & Reviews

18 dec 2019 amount debited
Sir i have used your payumoney payment
Gateway for add money in a portal that is csc egovernance limited, after that servers has been lost, before successful payment that condition repeted with three different amount
Which are prepaid card of instant pay rs 10000 and rs100 and rs 15000 with bank of baroda debit card...
So i want refund balance in my account
And my calling number is [protected]
And my mail id is [protected]@gmail.com

I have no any transaction pic

I got payment from my client through payumoney website url. (19000+19000+ 16000) marchent id 6814233
But now they are showing my account on hold they are not settled that amount to my account. I tried to contact payu but they are not picking my call evan i was unable to connect to them. I created so many tickets and drop lots of mail.. No one assist me.. Please help me regarding this. Or i need to take legal action

I have transaction done my credit card on date 10.01.20 rupees 70, 000
Amount deducted my credit card and payu money company was hold and not credit my account
I have mail send many time but not respond so please refund my deduct amount

Transaction id[protected]Amount 70000) 10.01.2020

Merchant name - home care nursing services
Sunil kumar
Merchant id - 6800735
Mobile - [protected]
Email id - [protected]@gmail.com

Payumoney has provided for accepting money online without verification of website.http://multiapi.in/
http://multiapi.in website is fraud website .so payumoney will not be sattel any amount in website account.
http://multiapi.in/, website accept Rs 200 /- per transaction

our transaction id[protected] date 14/01/2020 amount rs 200/-
please refund my balance in my account

I am getting sms in my number of payments i have not made. And several complaints to payuhelpline is unanswered and also my detailed queries to you with complaint numbers here.
I want to know which dc used for the payment for the transaction done on 26/12/19 for rs 1000 using debit card.. Pl let me know
1. Which bank card used.
2. And the last 4 digits of card.
As i am not able to trace this payment, i suspect fraud.
My complaint to payuhelpline the screenshot of the pages attached which show only "closing date" and never any reply or resolution to query.

Mene 2janwari को पेमेंट किया था लेकिन अभी तक मेरे अकाउंट में पेमेंट नहीं आया है और पेमेंट होल्ड बता रहा है ओर अभी तक payumoney को ओर से कोई जवाब नहीं आया मेरा marchant आईडी है 6300116 mera bank account number[protected] ifsc code indb0000878 bank name induslnd bank vijay nagar pan card birpj5644k mene 10 bar complane kr di pr muje koi jawab nahi aaya or na hi mere pass payumoney ka call ayya

Hello my account id is - mid 5784110. My payment settlement is on hold from 04 dec till now 38 days complete but payment not settle in my account. I already create complaint many times on "payu" support (Ticket no. Jb[protected] / jp[protected] / pk[protected]) but nobody is responding. Kindly settle it with the bank account.
Resolve my problme quickly otherwise i will take legal action on it...

Hi there. My name is harekruahna jena

On 6th january 2020 i have received2 payments of 25k*2. Payment was successful. Then i received a email from payu that my deposit is on hold to resolve contact us. Raised a ticket which was end date on 10-1-20 but still no response. Nor still not settled. My 50k stucked. Very bad experience with payu.

Mid - 5700555.
Payment id[protected]
2 payment id[protected]

Mai 01 oct ko 1667 rs north bihar power distribution ltd ko apne a/c se paid kiya per aaj tak na to bijli bill paid hua aur nahi mere a/c me wapas aaya PAYMENT ID[protected] by debit card OTHPG[protected] PAYUMONEY GURGAON .JABKI USI DIN 51 RS NBPDCL KO BILL PAID KIYE TO O PAISA PAID HO GYA JISKA DETAIL OTHPG[protected]PAYUMONEY GURGAON. PAYMENT ID[protected] HAI PLS HEL M

On sunday 5, january, 2020 money has been deducted from my paytm wallet for payment to payu commerce under transaction no. [protected].
I have not placed any order to payu commerce
So i request you to kindly pay back money to my paytm wallet
The amount is of rs. 5095.24
My contact no. Is [protected]
My email id is [protected]@gmail.com
Thanks

This is my second complaint regarding this issue with my MID 6814830 and ticket numbers QO[protected] and KM[protected], the first one not solved, nobody contacted me yet, I think payumoney cheating merchants by not giving their hard-earned money. Without any intimation by call or mail it seems like Payumoney is doing fraud activities, so many mails, tickets, but nobody is responding. what they think about us as a merchant, we are doing business for our living, you dont have the right to hold our payment, we did all formalities as per your instruction to become a merchant. It's our business you can take your transaction charge as per the agreement, its our hard earned money, you dont have the right to hold my Rs.40000/- unnecessarily. If my problem solved and I don't receive my money. I am forced to go with the government law, RBI Ombudsman for Digital transaction, PCI DSS authority, for cheating clients by Payumoney., I think I can gather so many merchants from online those are victims of this Payumoney Fraud scheme.
Attaching the screenshot of my Ticket and Settlement amount.

My Merchant ID is 6856336, I am not getting my settlement of past payments, I updated payumoney in my website after all the verification completed, and also I got my initial settlements too. But last week suddenly when I logged in to my dashboard, I saw a verification process buttons and the Settlement in Grey Colour Lock, what is this about? After that I am not getting my settlements, and nobody contacted me from payumoney, no mail, no communication. Without a proper information you are holding my money unnecessarily, this is not good. I raised so many tickets and mailed you, but no body contacted me yet with a solution in my payment, how I can trust this payment gateway if you behave like this without proper support and solution holding my hard earned money unnecessarily.
Please see the attached file for my dashboard

[protected]
An[protected]

The above two query nos allotted to my complaints on unauthorised transactions from my account and keep on sending more and more payment information not done by me. And payumoney is silent for 4 weeks without a reply.

Eg: 26 dec 19, 02:13 am payment to
Nexgen inventive information technology pvt ltd
Ycqbdnxnuu txn ref:
[protected] of rs 1000

Hello, again my account settlement hold??? Showing the grey lock button in the settlement area in my dashboard and didn't receive my yesterday's settlement too.
I can't do my business properly, only the thing now is mailing you to solve my settlement issue, no response from your side for my merchant id 6814830.
Last month also you put my account settlement on hold and there was a reason you informed that sudden spike in the transaction, and after so many emails and complaints in this with a lot of mental pressure, i got my account settlement enabled and got my payment after providing necessary bills and documents.
But now without any mail or sms or notice from your side, from yesterday onwards i am not getting my settlement and my account dashboard showing settlement in grey locked (Find the attached image).
Don't know what is this, why a reputed company having this type of behavior. Without any notice or anything, you put my account in hold. What i did wrong for you.
Only the thing i made is to choose a payment provider as payumoney, now i can't do my business properly because of your irresponsible business implementation to a growing business person like us.
I hope you can understand the situation, need to solve my issue at the earliest. Your merchant support system is a 100% failure, it will not give merchant support, only to give merchant mental pressure.

Hello,
I had ordered a banana fibre bag from payvm online store on 20.12.2019. Order no. #113, as i had not received any information on shipping of product and could not contact payvm through phone call or mail., i asked to cancel my order and get a refund of the total amount rs.660 at the earliest. But i. M still not refunded. The payment went through payumoney gateway.

Nisha

Ridiculous support
Settlement has not been done yet.
The transaction was done on 23rd of december
Its almost 10 days.
I tried raising a ticket, contact their customer care number, nothing was of any use.

Expected end date of the ticket was 01/01/2020. Query was raised on 28/12./2019

"all the response that i got is we would like to inform you that we have forwarded your concern to our relevant team. They will contact you shortly"
I was never contacted.

Ridiculous company not settling money into our accounts.
Cheats.

Ticket id : jj[protected]

Dear sir /madam

On 3rd oct 2019 i had paid for the amount of 8432.60 inr from my bank account via upi. My bank confirmed the transaction was successful but pay u didn't credited the amount to merchant.

When get contacted to merchant (Apnacomplex), support team have redirected the dispute with gateway service provider which is pay u.

Pay u has suggested me to raise dispute with my bank and the same i did and also shared formal bank letter which clearly confirmed that my bank has successfully credited the amount with your/apnacomplex gateway service provider.

On 17th nov 2019 pay u responded that refund has been processed to my bank account but when checked with my bank, i was been told that there was no refund occurred.

Had multiple email communications back forth, always pay u care team always responded to my email stating need 1 or 2 working days from then.

I lost complete trust on pay u gateway service provider.

Hence as suggested by my bank relationship manager, we would like to proceed to take legal action on pay u as i have lost my peace of mind and time evenafter payment is done from my end.

Mr dhiraj dutta of pay u care team is the spoc who is been interacting with me on this issue.

To conclude i would like to get compensated as per rbi guidelines by pay u as i lost peace of mind and trust in the way it got delay in reversal of my money. Pay u reference eukleiatech - 5404f6d5d40a5b3cd18e

Regards
Rekapalli naga naveen babu

I have started to pay for the llr online ap but unfortunately i pressed the back button then it showed the payment failure and will be redirected to the merchant and the tab showed page loading but its not loaded even for more than hours and i was unable to make a new llr application because it showed the application number exits but a failure payment status and there is no way to apply for llr for me
Date[protected]
Transaction id 10b2bfc6-4af[protected]fb609e8e84

Dear payumoney

I purchased a windows key from keydeal.in and my transaction i. D is[protected], however even after repeated emails, nobody replied or sent any product key which i purchased.

This is a serious fraud and i believe payumoney will take strict action against them.
Kindly refund my amount and take action as per your rules and polices.

Thanking you

Dear payumoney

I purchased a windows key from keydeal.in and my transaction i. D is[protected], however even after repeated emails, nobody replied or sent any product key which i purchased.

This is a serious fraud and i believe payumoney will take strict action against them.
Kindly refund my amount and take action as per your rules and polices.

Thanking you

Naveen
[protected]