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PayUMoney Complaints & Reviews

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Updated: Jan 27, 2026
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PayUMoney reviews & complaints page 106

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M
mayur bhalerao
from Pune, Maharashtra
Sep 13, 2019
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Address: Cybage Software Pvt. Ltd. Cybage Towers Survey No 13A/ 1+2+3/1 Wadgaon Sheri Pune, Maharas, Nera D-Mart Store Kalyani Ngar, 411014

I am order jbl speaker but i have not receive jbl speaker. So please refund my money i am not collect the actual product so please retune the same product and second think bluetooth headphone is not correct.

Hey mayur bhalerao,
Thank you for shopping with us! Your transaction with ezeedeals was successful.
Order amount rs 1439.00
Payment id [protected]
Merchant order id [protected]
Order date & time september[protected]:24:12 am
Merchant transaction identifier [protected]

Best regards,
Ezeedeals
Any issues with your purchase?
1 as per payment network regulations, please contact your merchant directly
At https://www.ezeedeals.in/

2 incase of no response from your merchant, please reach out to your bank for any payment related queries.
PayUMoney customer support has been notified about the posted complaint.
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    S
    santoshhomkar
    from Hubli, Karnataka
    Sep 13, 2019
    Resolved
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    Resolved

    Address: Dharwad, Karnataka, 580001

    Dear sir,

    Amount deducted but movie ticket not confirmed.

    I am booking to online movie ticket in dharwad shomoti web site but booking not confirmed but money debited plz refund my amount

    Upi/dr/[protected]Utr no)

    Kindly do the needful

    Amount deducted but movie ticket not confirmed.
    I am booking to online movie ticket in dharwad shomoti web site but booking not confirmed but money debited plz refund my amount
    Oct 17, 2019
    Complaint marked as Resolved 
    PayUMoney customer support has been notified about the posted complaint.
    Verified Support
    Sep 14, 2019
    PayUMoney Customer Care's response
    Hi,

    We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

    • PayU, Merchant and Bank reference number.
    • Scan copy of bank statement indicating the debit for the required transaction.
    • Transaction date along with the amount.
    • Email id or phone number used for processing the transaction.
    • First 6 and last 4 digits of your card.
    • UPI / VPA if any used

    Regards,
    Team PayU
    Ref#IGAGZERXH7 on 12Sep19, for making bookings for darsahn
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      P
      Prit132
      from Mumbai, Maharashtra
      Sep 13, 2019
      Resolved
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      Resolved

      I tried booking one ticket on IRCTC for about two weeks ago on a Sunday. The transaction failed and the amount was debited. The IRCTC Consumer Care said to contact the payment service. The transaction id is [protected]. I request you to take action immediately. I have waited for 7 working days excluding bank holidays but I have not received my refund.
      Sep 17, 2019
      Complaint marked as Resolved 
      The companyvasked to a raise a ticket of query on their own customer care webpage. They required a few account details and transaction proof. After I uploaded them they made refunded under 48 hours of my complaint.
      PayUMoney customer support has been notified about the posted complaint.
      Verified Support
      Sep 14, 2019
      PayUMoney Customer Care's response
      Hi,

      We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

      • PayU, Merchant and Bank reference number.
      • Scan copy of bank statement indicating the debit for the required transaction.
      • Transaction date along with the amount.
      • Email id or phone number used for processing the transaction.
      • First 6 and last 4 digits of your card.
      • UPI / VPA if any used

      Regards,
      Team PayU
      Sep 14, 2019
      Updated by Prit132
      I cannot see your email address. It is [protected]. Please notify me about the mail address
      Sep 17, 2019
      Updated by Prit132
      Thank you so much for a quick response.
      I paid to policy bazar payment deduct from my bank but transaction is not sucessfull i have transaction id:[protected] please solve my query as soon as possible
      PayUMoney Customer Care's response, Sep 18, 2019
      Verified Support
      Hi,

      We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

      • PayU, Merchant and Bank reference number.
      • Scan copy of bank statement indicating the debit for the required transaction.
      • Transaction date along with the amount.
      • Email id or phone number used for processing the transaction.
      • First 6 and last 4 digits of your card.
      • UPI / VPA if any used

      Regards,
      Team PayU
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        A
        Abhi567567
        from Mumbai, Maharashtra
        Sep 10, 2019
        Resolved
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        Resolved

        Dear Sir
        I received money Rs.38000/- vide payment id[protected] on dated 05.09.19 via Link (screenshot attached) and same has not been settled yet I also provide invoice copy for reference. Kindly do the needful for the same. I also made so many queries bt not any single reply will be received. I have to pay my other dues with that Amount.
        Kindle resolve my issue as soo as possible.
        Oct 20, 2019
        Complaint marked as Resolved 
        PayUMoney customer support has been notified about the posted complaint.
        Verified Support
        Sep 12, 2019
        PayUMoney Customer Care's response
        Hi,

        we looked into it and would like to inform you that the refund has been initiated on[protected]. The amount for the same shall reflect into the source account within 3-5 bank working days(except Saturday, Sunday and bank holiday).

        Regards,
        Team PayU
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          R
          Ramiz525
          from Ahmedabad, Gujarat
          Sep 9, 2019
          Resolved
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          Resolved

          Address: Bestech Business Tower, 9th Floor, Sohna Rd, Tatvam Villas, Dhani, Sector 48, Gurugram, 122004
          Website: payumoney.com

          Hello My Account ID is - MID 5784110. My payment settlement is on hold From 23 August till now 18 days complete but payment not settle in my account. I already create Complaint many times on "payu" support ( Ticket No.PK[protected] / ZJ[protected] / FY[protected] ) but nobody is responding. Kindly settle it with the bank account.
          Resolve my problme quickly
          Oct 20, 2019
          Complaint marked as Resolved 
          PayUMoney customer support has been notified about the posted complaint.
          Verified Support
          Sep 11, 2019
          PayUMoney Customer Care's response
          Hi Ramiz,

          Your concern is already being addressed by our team on PK[protected] and shall soon be sorted. We request your patience in the interim and request you to follow up only on a single case to avoid any miscommunication.

          Regards,
          Team PayU
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            depakvirtualcenter
            from Allahabad, Uttar Pradesh
            Sep 9, 2019
            Resolved
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            Resolved

            Address: 211008

            Transaction-id s15989234 reference no[protected] is a this transaction id and reference number farmers carried out a transaction on 6 september 2019 but the payment has not been received to the number send and no return has been made in my account as there is some problem in the survey of payment transaction gateway so we could not run properly and the merchant said that within 24 hours your payment returns will come, but it has become september 6 and september 7 and toady date
            Oct 12, 2019
            Complaint marked as Resolved 
            PayUMoney customer support has been notified about the posted complaint.
            Verified Support
            Sep 09, 2019
            PayUMoney Customer Care's response
            Hi,

            We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

            • PayU, Merchant and Bank reference number.
            • Scan copy of bank statement indicating the debit for the required transaction.
            • Transaction date along with the amount.
            • Email id or phone number used for processing the transaction.
            • First 6 and last 4 digits of your card.
            • UPI / VPA if any used

            Regards,

            Team PayU
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              M
              Montu01
              from Bengaluru, Karnataka
              Sep 6, 2019
              Resolved
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              Resolved

              Address: 560045

              Tish both balaji site and payment gateway payumoney is face and fraud site, cheating people, i am going to raise it to law minister site.

              Hey user,
              Thank you for shopping with us! Your transaction with www.mybalaji.in was successful.
              Order amount rs 1600.00
              Payment id [protected]
              Merchant order id ltev3mjn
              Order date & time september[protected]:29:15 pm
              Merchant transaction identifier ltev3mjn
              Best regards,
              www.mybalaji.in
              Oct 10, 2019
              Complaint marked as Resolved 
              PayUMoney customer support has been notified about the posted complaint.
              Verified Support
              Sep 07, 2019
              PayUMoney Customer Care's response
              Hey,

              Please note that this is a successful transaction via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

              For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.


              Regards,
              Team PayU
              I have paid ₹15298.58 to PayUMoney through google pay as it is portal through which my college fee is paid and now they have neither refunded it nor have been submitted to college. It have been deducted on 28August and due to their mistake i will be unable to vote in student election conducted on 12th September.
              PayUMoney Customer Care's response, Sep 10, 2019
              Verified Support
              Hi,

              We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

              • PayU, Merchant and Bank reference number.
              • Scan copy of bank statement indicating the debit for the required transaction.
              • Transaction date along with the amount.
              • Email id or phone number used for processing the transaction.
              • First 6 and last 4 digits of your card.
              • UPI / VPA if any used

              Regards,
              Team PayU
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                V
                vicky6289
                from Kolhapur, Maharashtra
                Sep 6, 2019
                Resolved
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                Resolved

                Address: Swapna nagari housing society near Gurudwara akurdi pune, 411035

                Hi, its vicky mahale from nashik city. I want to register a complaint regardiing oyo life. I have registered a room throught oyo life in pune city (Property code : pun698) through www.oyolife.in as i had to relocate to pune. The registration was done on 25th july 2019. I did a payment of 3899rs for security deposit. The payment was done successfully and the amount was deducted from my bank account, but the booking id was not generated and it was showing a failure of booking. So after this situation taking in consideration, i had a contact with the oyo customer care (Ph no. [protected]). They asked to share a mail regarding all this query, including all the transaction details, screenshot of the actual processing. This task was lasted for 6 to 7 days as they always said that my transaction/booking id is in processsing and would revert asap. But still there was no progress from their end. So after this, i asked them to give a refund as the room was not been booked by them and they said that they would contact the higher management team to give me a refund. Still after all this mess, i waited for 3-4 days, and i had a contacted them again. So now they had to say that the bank has not processed the fund and the oyo team does not have any money regarding this. After this, i finally gave a complaint to the bank regarding this transaction and the bank after checking all this found that the transaction was successfully done to the oyo life. They also shared a merchant id and refund rule no regarding successful transaction (Mer id : [protected]) (Refund rules no[protected] and asked me to share this id to the oyo team for the reference of the transaction. Oyo asked me to wait for 2-3 days as they had to check this with the higher team and would let me know once checked. Still after 2-3 days, oyo team told that they still don't have any money processed from bank and the bank too and they shared a pdf of that transaction. I checked that transaction and i saw the successful transaction but still they are not giving my moey. It's been a month now with this matter and i still don't have any firm result on all this matter. I just want to check where my money is landing and when will i receive it. So i request you guys to please have a check on this matter and help me for the further steps and help me to get a refund of my money. Here i provide you the transaction details and the screenshot of the transaction for the reference.
                Sep 6, 2019
                Complaint marked as Resolved 
                I contacted on [email protected] and they reply me
                PayUMoney customer support has been notified about the posted complaint.
                Hi Vicky, we sincerely apologise for the trouble caused to you. Thank you for bringing this to our attention. Please allow us some time to get this checked for you at the earliest.~myra
                आज मैं एक फ्रॉड का शिकार हो गया हूँ मेरे पास फ़ोन आया, मेरा डेबिट कार्ड का नम्बर और सी वी सी मांगा और मेरे खाते से3999 रुपए डेविट हो गए ।जबकि मुझे तो रिटर्न्स चाहिए था।plz हेल्प मी।उसका no [protected] है।मेरे दो खातों से पैसे निकले हैं अलग अलग बैंक से sbi से 3999 और canara bank से 1000 rs।कृपया मुझे मेरे पैसा वापस कराइये।

                अंशुल चौधरी
                Hi Vicky, our team looked into the concern and provided with the best possible resolution. Please take this inconvenience as an exception and we assure you a hassle-free stay in future.~myra
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                  G
                  GARVED GEMS
                  from Noida, Uttar Pradesh
                  Sep 2, 2019
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                  Address: Haridwar, Uttarakhand

                  I created my account on payumoney and after successfully filled all details my bank account information but my last step is bank verificaation is pending from 4days and no money deduct from my account. Because without verification i cant verified my bank account and not get any amount from payumoney. Please short out my problem regarding bank verfication.
                  PayUMoney customer support has been notified about the posted complaint.
                  I didn't get any payment receipt attachment with my mail ID, I request you to send the receipt again please. My payment id[protected] send the receipt to this mail ID [protected]@gmail.com
                  PayUMoney Customer Care's response, Sep 3, 2019
                  Verified Support
                  Hey,

                  Please note that this is a successful TXN via PayUmoney Payment Id - 269795214 at our end, the amount for the same has been remitted to the merchant.

                  For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - existing_student_engineering-269795214 in order to get the status at their end.

                  Regards,

                  Team PayU
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                    D
                    Dhirajkrinfo
                    from Bengaluru, Karnataka
                    Aug 31, 2019
                    Resolved
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                    Resolved

                    Address: Singasandra, Bangalore, 560068

                    I just now booked ticket through http://tirupatidarshanbooking.org/
                    Which is fake website. Payment gateway was used was payu. Please note the details, email me on [protected]@gmail.com for further details.
                    Payu should ban these fake websites to use the services. Payu seems like fake payment gateways who allows any third party fake people to use the services. Please return my money.
                    Payment id:[protected]
                    Nov 5, 2019
                    Complaint marked as Resolved 
                    PayUMoney customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 02, 2019
                    PayUMoney Customer Care's response
                    Hey,

                    Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.
                    For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

                    Regards,
                    Team PayU
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                      T
                      Tejas Bhandari2
                      from Delhi, Delhi
                      Aug 31, 2019
                      Resolved
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                      Resolved

                      I have booked tirupati darshan from mybalaji.com, but neither i recieved any darshan tickets nor anybody contacted me. Also dere is no contact possible at dat particular site. Kindly refund the amount as i wan cancel the booking.
                      Booking date 25th august 2019
                      Booking amount 2400
                      Date of darashan 8th oct 2019
                      Please resolve this issue
                      On the booking site there is no phone number or any email address to contact the web site.
                      As per this site there are many other people who suffered from this issue
                      Oct 8, 2019
                      Complaint marked as Resolved 
                      PayUMoney customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 02, 2019
                      PayUMoney Customer Care's response
                      Hi,

                      We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

                      • PayU ID, Merchant and Bank reference number.
                      • Scan copy of bank statement indicating the debit for the required transaction.
                      • Transaction date along with the amount.
                      • Email id or phone number used for processing the transaction.
                      • First 6 and last 4 digits of your card.
                      • UPI / VPA if any used

                      Regards,
                      Team PayU
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                        S
                        Sumit Kanungo
                        from Kanpur, Uttar Pradesh
                        Aug 30, 2019
                        Resolved
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                        Resolved

                        I made a fee payment in a dde kurukshetra university website using payumoney gateway.. But money got deducted but same not get updated in my online account as the receipt generated has no transaction id though payumoney shows that the payment is successful and payment id is[protected].. My mail id is [protected]@gmail.com.. Kindly resolve this issue and update the same in merchant website.. Also provide me the transaction id.. Or else revert the money into my account at the earliest as the last date for me to fill the form is 31st august 2019.. Kindly treat it as urgent..
                        Oct 10, 2019
                        Complaint marked as Resolved 
                        PayUMoney customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 02, 2019
                        PayUMoney Customer Care's response
                        Hey,

                        Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.
                        For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.


                        Regards,
                        Team PayU
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                          R
                          rakesh1954
                          from Kolkata, West Bengal
                          Aug 29, 2019
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                          Address: F 2 D MIG FLATHARI NAGAR, OPPOSITE MAYA ENCLAVE, 110064

                          I have paid rs 536.00 to e commerce site meditreeindia.com vide order id[protected] dated 22/08/2019 through payu payment id[protected]. But no action was one by meditree and payu. I have complint to pay u on 27/08/2019 vide ticket number 05421887. And they assure thati would get an update upon this within 24 hour. But no action was taken from payu. As i have paid to meditree due to payu. Payu is fully responsible.
                          PayUMoney customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 30, 2019
                          PayUMoney Customer Care's response
                          Hey,

                          Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

                          For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly order to get the status at their end.

                          Regards,
                          Team PayU
                          Aug 30, 2019
                          Updated by rakesh1954
                          Pl send verified email address of merchant because merchant has switched off his mobile number and not answering email. It is not responsibility end that you have paid money to merchant.Your duty is also toward customer and I have paid this company only PayU . It seems you paid amount to bogus company. This case is like sharda chit fund case and it will bust like bubble and You will be a time behind the bar.
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                            B
                            Bhahveen
                            from Delhi, Delhi
                            Aug 29, 2019
                            Resolved
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                            Resolved

                            Hello..
                            I had made payment using payumoney on 24 aug-2019. After payment process there was a red exclamation mark no description or no is there. I mailed to customer care. I also raised a ticket through their website. But till the date they did not resolved my problem. I did not found any customer care number..

                            Please help me to solve this problem.
                            Oct 2, 2019
                            Complaint marked as Resolved 
                            PayUMoney customer support has been notified about the posted complaint.
                            Verified Support
                            Aug 30, 2019
                            PayUMoney Customer Care's response
                            Hi,

                            We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

                            • PayU, Merchant and Bank reference number.
                            • Scan copy of bank statement indicating the debit for the required transaction.
                            • Transaction date along with the amount.
                            • Email id or phone number used for processing the transaction.
                            • First 6 and last 4 digits of your card.
                            • UPI / VPA if any used

                            Regards,
                            Team PayU
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                              N
                              Nidhi dimri
                              from Delhi, Delhi
                              Aug 27, 2019
                              Resolved
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                              Resolved

                              Address: 7361 Ram Nagar Qutab Road, New Delhi, Delhi, 110055

                              Payment id [protected] of rs.5600/- dt 27.08.2019 11:22:27 with transaction id [protected]p made by me against my ignou admission fees.
                              Fees has been deducted but not updated in my admission status. It is still showing pending but transaction is showing succeed.

                              Please check on urgent basis because today is last date of fees submission and admission registration completion.
                              Sep 29, 2019
                              Complaint marked as Resolved 
                              PayUMoney customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 28, 2019
                              PayUMoney Customer Care's response
                              Hey,

                              Please note that this is a successful payment via transaction ID - [protected] at our end, the amount for the same has been remitted to the merchant.

                              For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

                              Regards,
                              Team PayU
                              U-[protected]-//////-[protected]-////[protected]@[protected]-///-[protected]-///...
                              any problems call -[protected]-/////-
                              Customer care number helpline
                              -//////-[protected]-////-
                              [email protected]'s reply, Aug 22, 2019
                              Good
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                                S
                                Satish Mudaliar
                                from Ahmedabad, Gujarat
                                Aug 27, 2019
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                                Address: 38/18 Narayan nagar, Nr. Madrasi mandir, Khokhra, Maninagar, Ahmedabad - 380008, Ahmedabad, Gujarat, 380008

                                Hi team,

                                I had booked tirupati darshan ticket on august 12, 2019 for 8 people. The darshan date was nov 27, 2019.

                                I paid rs.3200/- via credit card.
                                Payment id :[protected]
                                Merchant id :- dsgkgb5i
                                Order date & time :- august[protected]:26:28 pm

                                I have not received a darshan booking confirmation from the website.

                                The payment was charged on my credit card. Please confirm if the payment has reached mybalaji.in.

                                I am trying to get in touch with the support team at tirupati. But there is no response from them.

                                I would appreciate if you could please refund the amount of rs.3200/- on my credit card. It seems that a case of fraud.

                                Regards,
                                Satish mudaliar
                                M -[protected]
                                PayUMoney customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 28, 2019
                                PayUMoney Customer Care's response
                                Hey,

                                Please note that this is a successful transaction via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

                                For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

                                Regards,
                                Team PayU
                                Aug 28, 2019
                                Updated by Satish Mudaliar
                                Hi PayU money,

                                I have been contacted from Mr. Rahul Troiphati from your end. He has no designation nor any. contact details. He replied me from noreply email which is again worrying me.

                                He called me and said I will refund your money and then I said ok. but he aSKED MY CREDIT CARD DETAILS TO REFUND. why one will ask the credit card details for another fraud transaction.

                                He then cancelled the call.

                                I want you guys to refund my money back with the same amount 3200 INR. If not then I will move Legally from my end. I am already in contact with my lawyer consumer court and Ahmedabad Cyber crime department.

                                So I am just waiting for your revert based on that I will take my next move.

                                Thanks,
                                Satish
                                Verified Support
                                Aug 30, 2019
                                PayUMoney Customer Care's response
                                Hi,

                                We don't have any call support at our end and would request you to be aware of the fraud calls and not share any confidential details.Please note that this is a successful transaction via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

                                For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

                                Regards,
                                Team PayU
                                Sep 03, 2019
                                Updated by Satish Mudaliar
                                Hi, Can you please share the merchant contact details?
                                The payumoney coustomer service not receiving any phone calls after they deducted money from my bank account. Fraud customers. Stealing my money but any product is not receiving by me. It's been 30days they didn't received my call. They took my 10500rs and now said that they can't contact with that marchent.
                                Sir, i want to inform you that i have paid money thorough my card to pay u app but i want to cancel my order .but in phone cart there is no any option to help me . Kindly help me to cancel my order thankyou
                                Raj kr pandey's reply, Aug 22, 2019
                                And refund my money which i pay online my cart on 21 august
                                PayUMoney Customer Care's response, Aug 28, 2019
                                Verified Support
                                Hey,

                                For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

                                Regard,
                                Team PayU
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                                  N
                                  News Duniya
                                  from Mumbai, Maharashtra
                                  Aug 26, 2019
                                  Resolved
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                                  Resolved

                                  Address: Paluwas, Bhiwani, Haryana, 127021

                                  Your payment gateway is wrost payment gateway.
                                  According to my experience you have a share of failed tranasctional partnership with your clients.
                                  15 % of your income is generated by failed transactions.
                                  Resolve my problme quickly
                                  Hssc transaction id.[protected]
                                  Date of transaction.26 august 2019
                                  Bank name pnb
                                  Banking transaction id.[protected]
                                  I have attached my bank statement.
                                  Oct 9, 2019
                                  Complaint marked as Resolved 
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 27, 2019
                                  PayUMoney Customer Care's response
                                  Hi,

                                  We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

                                  • PayU, Merchant and Bank reference number.
                                  • Scan copy of bank statement indicating the debit for the required transaction.
                                  • Transaction date along with the amount.
                                  • Email id or phone number used for processing the transaction.
                                  • First 6 and last 4 digits of your card.
                                  • UPI / VPA if any used

                                  Regards,
                                  Team PayU
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                                    A
                                    Anshu@kumar
                                    from Delhi, Delhi
                                    Aug 25, 2019
                                    Resolved
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                                    Resolved

                                    Address: 118/7, AMRIT PURI B, GARHI, EAST OF KAILASH, 110065

                                    Hello,

                                    I have order a item on 1st august from ninecolours.com but ninecolours cancelled my order & did not refund money still.
                                    Please help, details of my account details :
                                    Kotak mahindra bank
                                    Name : amit saxena
                                    A/c no. [protected]
                                    Date of payment 01/08/2019
                                    1. Chq ref. No. Kpg-[protected] (Os paymoney [protected])
                                    Purchase date : 1st august 2019
                                    Sep 26, 2019
                                    Complaint marked as Resolved 
                                    PayUMoney customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 26, 2019
                                    PayUMoney Customer Care's response
                                    Hi,

                                    Please note that this is a successful TXN via transaction ID [protected] at our end, the amount for the same has been remitted to the merchant.

                                    For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

                                    Regards,
                                    Citrus Support Team
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                                      A
                                      Anshul Chaudhary508
                                      from Mumbai, Maharashtra
                                      Aug 23, 2019
                                      Resolved
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                                      Resolved

                                      Address: Don't know, 243751

                                      I have ordered speriaxrknotch 6.3 inch smart phone but i get another phone speria. It hasn't work. It's memory creates great issues. Camera is not proper. I can't download any app from the play store coz it shows insufficient memory. Either replace it or refund my money back. I am not satisfied. When i received my parcel i couldn't find my phone which i ordered. It has a lot of lack. As it is not working properly, storage problem, network as volte not available, error downloading, so i don't want the sent phone please return my money back or send me my ordered phone as per requirements.

                                      Anshul chaudhary
                                      Sep 28, 2019
                                      Complaint marked as Resolved 
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Verified Support
                                      Aug 25, 2019
                                      PayUMoney Customer Care's response
                                      Hey,

                                      Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

                                      For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

                                      Regards,
                                      Team PayU
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                                        J
                                        Julien King
                                        from Delhi, Delhi
                                        Aug 23, 2019
                                        Resolved
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                                        Resolved

                                        Address: Plot B7, Road No 7, Film Nagar, Jubilee Hills, Hyderabad, Andhra Pradesh, 500096

                                        Our company uses payumoney credit card gateway service. Historically, they have been taking a long time more than 5 days to make our settlements.

                                        In june, 2019, one of our customers thought that their transaction for rs. 43, 000 was swiped twice and escalated the issue to their card company (Amex), who in turn raised it to payumoney.

                                        We received the settlement only once and payumoney did not apply a chargeback.

                                        However, payumoney thinks they applied a chargeback and have not settled any of our transactions since then. They are not able to provide any proof and not resolving the matter after 2 full months!!!
                                        Sep 28, 2019
                                        Complaint marked as Resolved 
                                        PayUMoney customer support has been notified about the posted complaint.
                                        Verified Support
                                        Aug 24, 2019
                                        PayUMoney Customer Care's response
                                        Hi,

                                        Apologies for the inconvenience caused to you. Please share your allotted case id, MID and the transaction ID to check things further and assist you further at the earliest.

                                        Regards,
                                        Team PayU
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