PayUMoney Complaints & Reviews

My merchant iD is 5121240. I have about 118280/- which is not being settled, it has been processed but not being settled. I've been registered since years and this is the first time it seems the company is going weird. I hope they are not going fraud/bankrupt now and doing this willfully.

Please resolve and settle my account at earliest, I'll already try avoiding using your gateway in future.

There's no customer care, the official Gurgaon office number also doesn't connect. The two account manager number I used to interact on in the past, are also not reachable or remain unanswered.
[protected] - Priyam Rastogi (unanswered)
[protected] - Avishant (number isn't valid anymore)

Please find attached screen shot for payment IDs and amounts.

My contact is [protected]

Ramandeep singh

I had made a payment of Rs.1040 online and it failed, but the amount got debited from the account. There was so message regarding the debit of money, but when I checked my bank balance amount was debited. There was a failed transaction twice and later completed the transaction with different card. it has been 24 hrs and the amount has not been refunded yet. Kindly do the proceedings.

Dear sir/madam

I have submitted 30 march for the exam fee to submit the online submission.Two times the transaction failed and the third time transaction was successful and the examination fees were submitted. But my 600 rupee instead of 1800 rupee deducted has been given. My fee is not refunded.I send you account details are available. Please 1200 rupee examination fee refund.Send the receipt of the fee.

NAME:KANCHAN YADAV
ENROLLMENT NUMBER :[protected]
PROGRAM CODE : MPS
BANK NAME: IDBI BANK
ACCOUNT NO:[protected]
IFSC CODE:IBKL0000192

I have been using payumoney for long time. Their worst problem which they do deliberately is collecting all the money at once and then trying to release it. NEFT with UTR [protected] REF NO CITIN[protected] was returned to them for some name mismatch, that was because they held all my money and then tried to release 61k at one go.

Now i have submitted them all details, they said it has been updated but again now they are showing me some NODAL dept, which they say are holding my payment and not releasing it. When last talked, one executive said within 24 hours it will be released after bank verification, now another said after 2 working days maximum. Its 2 working days and till now my payment is not released.

Not just 61, 000 but any other settlements done from 31st May are not settelled in my bank so far.

Now i must say i am an old merchant and there is nothing like verification because i have already verified myself year ago when i opened this merchant id. Payumoney is deliberately holding my funds and not releasing it and they dont care to do it even. I have been mailing them everyday but no positive response. Sharing the screenshot where you can see how the executive Neeraj says Nodal team will release the fund in 2 working days maximum and they will update me, but nothing till date.

I WANT ALL MY PENDING FUNDS TO BE RELEASED AND SETTLED TO MY BANK ACCOUNT.

I had placed an order on this site through PAYUMONEY ON 21 Apr 19, 10:43 PM
Merchant Name: vijaysells, Merchant order No.[protected], Payment ID:
[protected] for Rs. 5197.00. This Merchant is a cheat. He has not delivered my product. He is not responding to any calls or any mails. Request you to please help me get my Refund os Rs. 5197 asap. Request Payumoney to please check the authencity of these merchants as we the innocnet people are being cheated by these merchants. Requesting Payumoney to help me get my refund and boycott this merchant as he has cheated a lot of people.

Contact details of the fraud
Email : [protected]@gmail.com
Contact no: +[protected]
Office Address: B-1, 2nd floor, Sanskruti AC Market, Godadara Road, Surat -395010

I have paid rs 2260- to the merchant balaj.in assuming that it is a booking site for tirumala dharshan. I thought that the website belongs to ttd but it is not and believed to be fake.

My query is, how come such a reputed pg company like pay u money accepted being the pg for this website!!! Kindly verify the kyc details.

The way the site is designed and organised itself will tell about the quality of the site and payu money surprisingly become the pg for them!

Our payu money merchant id TTD119589 payment id:[protected]

Hi,

I am Lakshmi Krishnamurthy Iyer from L K Tours and Travels, Bangalore. On 11th May 2019, I paid an amount of Rs 48000/- through Pay U Money to Amazing Tour and Travels for arranging package tour for my customer to Darjeeling and Gangtok. They have cheated me by not arranging vehicle and by giving false hotel booking vouchers. Enclosing the transaction proof. I have also made a complaint to Gangtok Police at Roshathanmarg, Adv at Tees Hazari and also to SO, Spl Crime branch Delhi. Because of this, I have incurred a huge loss of Rs 82000/- because of last minute hotel and cab bookings including the amount of Rs 48000/- paid to Amazing Tour and Travels. Please intervene in the matter and arrange to get the refund back. In the review of company, one more person has commented about cheating by this company similarly. It seems this Company has cheated 2 more customers in a similar way.

Thanks and regards,
Lakshmi Krishnamurthy Iyer,
L K Tours and Travels,
site Ellkaytours.com
email : [protected]@gmail.com
[protected]@gmail.com
Mob No : [protected]

I collect my fees from my client via PayUMoney payment gateway. Fees deducted from client account but PayUMoney do'nt transfer this amount in my account. When I write mail regarding this issue then no response I get from PayUMoney. I write mail again and again but not get any response from PayUMoney. I am totally frustrating. It's take more than 7 day.

Payment ID[protected]
Transaction I'd - f5d7b20cf6da39f96db5

I paid school fees on portal for RS 13400 but got deducted for 13543.84. When i checked why PayU is asking for 143 rs extra for the transaction, i was referred back to the school. But from the school we got a receipt of 13400 only.

As per email interaction with PayU, their executive Satyapal is asking me to check with my bank when the convenience fee is charged by payU

Need clarity and refund!

I have transfered Rs 2699 via PayUMoney from Healthmug. Order date[protected]. (I have attached the payment id, merchant transaction id, and amount successful info and amount detected from my bank account informations). Money is detected from my account, but in the Healthmug the order is not placed. I have contacted Healthmug they say they did not receive the money, once they receive the money only they can be able to process the order.
So Payumoney team please do the needful to pay the money to Healthmug or refund back the money to my account.

COMPANY NAME: FUTURE INVESTMENT
Hi,
first they called me for investment & trading purpose and said me to send 5500 registration amt i send that . After that they told me to give 28240 to create an id that also i send . Then i have send 28240 through 4 modes. then they told that amount has been blocked as you have done payment through 4 modes so you have to send it again so after that i have send again 28000. then they again asking for gst 27000. after that i have send half 13500 and stopped send money. so i totally send 75480. so please my humbly request you take action and provide me the return of my money.

Dear sir,
Oreder : one plus 7
Order id: m[protected]
Two transaction done for same order but not confirmed from merchant

Transaction id. [protected]
Pay u reference: lush474kbj6khoow paymobitechcreation
Hdfc bank ref:[protected]
Amount :rs 34414

2. Transaction id [protected]
Pay u reference: lush474kbn7k5pgu paymobitechcreation
Hdfc bank ref:[protected]
Amount :rs 34414

Pls arrange to refund the anount with out delay as the amount involved if huge..

Thanks and brgds
Anupama

Dear payu team,
I have done payment to bbmp bangalore for the property tax payment through their portal: https://bbmptax.karnataka.gov.in/.
The property tax amount rs 541/- has been deducted from my hdfc credit card thru payu gate way option. But i didn’t get payment property tax receipt as this amount is failed to credit to bbmp.

The details of transaction were:
Bbmp application no. – [protected]br...

I transferred an amount of Rs 1210/- from my SBI Net Banking through PayUMoney on 1st June 2019 at 01.29 PM. Transaction reference no. [protected]IGAGGLCFJ7. Amount was deducted from my account. But the receiver has'nt received the payment yet. This is my first time of such an experience. Kindly refund the money to my account or the receiver's account. Attached the screenshots for reference. Request you to have a look on this on an urgent basis & do the needful.

Beware merchants, pay u money is a fraud payment gateway. They settled only small transactions, once you generate a business of more than 10, 000, they can start making excuses and stop settling your money in merchant account. They collect all the money of merchants in their pocket. They don't have any manner how to talk with merchants? They are fully rascals.

I have paid my property tax on 22 may'19 though online indusind bank payubiz gateway. The money has been deducted from my account but i am not able to see the receipt. I have raised the grievance but it i still showing pending. Grievance id is 39344. I have tried the complain numbers but nobody is attending the call. Please look into the matter.
Owner name - padma dutt nailwal
Property id[protected]
Amount paid - rs 1872/-

I have mailed you the details and ticket number generated is 05161234. Please resolve the matter.

I dr sanmati thole, purchased tirupati balajis vip darshan tickets on 25/05/2019 at12:03:07 my bookib id ttd 320025 for darshan date of 06/07/2019 for 7 persons
I received an email from [protected]@gmail.com from balaji darshan ticket having mobile contact [protected], stating that i will receive the tickets by 48 hours.
This shopping was done through payumoney which states that your transaction with kanagraj was successful, and deducted rs 3605. Although i asked to pay only rs 2100, but payumoney has deducted rs 3605 from accounts.
When i contacted tiripati devsthanam about this they informed this is fake website.
www.ttdsevaonlinebooking.com
As money is deducted by payumoney for fake website i request to refund my money immediately.
Otherwise i am submitting fir against payumoney

My self dr sanmati thole, booked vip darshan tickets of balaji tirupati on 25 may 2019, my amount of rs 3605 was deducted via payumoney. Instaed of rs 2100 as the ticket rates are only rs300 per person, i have booked for 7 persons only.
When tried contact on given website they didnot responede even also on email /mobile number.
When contacted through email to tirupati devsthanam about this matter, they informed that its a fake web site.
My complaints is against this shopping website, who are helping this fake websites to deduct money unnecessary hence take a strict action this "payumoney". Refund my money
Dr thole sanamti

This is to bring your kind notice that on may25 2019 i booked tirupati darshan vip tickets, through payumoney, amount was transferred to kanagraj.
Actual tickes for 7 persons should have been rs 2100, as tickets per person is rs.300 on website, but amount was deducted 3605=00 from my account.
When i contacted on given phone and also emailed to concerned nothing like our darshan tickets were not received via email as per assurannce.
So i contacted tirupati devsthanam website and contacted through email there answer says this is "fake website".
Hence this is fake transaction through payumoney, hence i compaint against payumoney.
Please take action them and refund my money
Thanks
Dr thole sanmati

We have booked through fake website http://www.balaj.in/book.php on please stop the payment and refund. They are doing fraud.
Name : m a krishna raju contact no : [protected]
Payu logo
Hey m a krishna raju,
Thank you for shopping with us! Your transaction with kanagaraj was successful.
Order amount rs 6895.00
Payment id [protected]
Merchant order id ttd769586
Order date & time may[protected]:21:38 pm
Merchant transaction identifier ttd769586
Best regards,
Kanagaraj