PayUMoney Complaints & Reviews

I have purchased a mobile phone from phone skart.in and amount was deducted via payumoney. After completing the booking process, the payumoney sent an email to me, where writing as "hey anupam saikia,
Thank you for shopping with us! Your transaction with www.eloda.biz was successful.
Order amount rs 3999.00
Payment id [protected]
Merchant order id [protected]
Order date & time august[protected]:30:12 pm
Merchant transaction identifier [protected]
Best regards,
www.eloda.biz" but not yet send the mobile. It is therefore, i want to refund my money.

On 30th july i ordered a iphone 6s plus from quiker, when i complited offer with that seller after that a link sms was come from payumoney with a link. I paid money through that link and payment was sucess after that i recieved another sms that your payment is sucess, when the seller done the pic up schedule then we will inform you. But now no one accept my phone calls why?

I transact Amount of 1500 to digitalseva.csc.[protected]@hdfcbank on the date 01/08/2019at 12:17pm thru paytm upi id[protected] kotak chq/ref no:[protected].amount is deduct but merchant not recieved.I CHECK THE TRANSACTION IN PATYTM IT SHOWS PAYMENT IS COMPLETED.i upload the statement of the transaction.
so please verify the transaction and refund my amount

Ticket was not booked citing the choice of berth not met but amount was deducted and it was refunded by irctc but payumoney has not credited it into my bank account yet. I used payumoney gateway. Date of transaction: 22nd july 2019
Transaction id: [protected]
Train name: kacheguda exptrain number: 17604
Boarding station: yesvantpur jn (Ypr) date of boarding: 15
Quota: general (Gn) class: sleeper class (Sl)
No. Of adults: 3 no. Of children: 0
Bank name: credit & debit cards / net banking / wallet (Powered by payu money) refund id: [protected]
Refund amount: 1065.0
Bank reference id: 05134049205018475009098
Plz try to help me out plz.. Thank you

Ticket was not booked citing the choice of berth not met but amount was deducted and it was refunded by irctc but payu money has not credited it into my bank account yet. I used payumoney gateway.
Date of transaction: 22nd july 2019
Transaction id: [protected]
Train name: kcg mys exp train number: 12785
Boarding station: kacheguda (Kcg) date of boarding: 07
Quota: general (Gn) class: sleeper class (Sl)
No. Of adults: 2no. Of children: 0
Bank name: credit & debit cards / net banking / wallet (Powered by payu money) refund id: [protected]
Refund amount: 740.0
Bank reference id: 05134049205018474821915
Plz try to help me out plz.. Thank you

Ticket was not booked citing the choice of berth not met but amount was deducted and it was refunded by irctc but payumoney has not credited it into my account yet. I used payumoney gateway. Date of transaction: 22nd july 2019
Transaction id: [protected]
Train name: kcg ypr exp train number: 17603
Boarding station: kacheguda (Kcg) date of boarding: 07
Quota: general (Gn) class: sleeper class (Sl)
No....

I mistakenly transferred a considerably high amount to payumoney merchant by mistake.
There is no emergency team to report to regarding the Fradulent transaction.
None of the numbers listed under customer care are responding to phone calls.
There is no response to emails either.
This is deeply irritating.
There should be a separate helpline to handle emergency requests like fraudulent transactions like banks have to report loss of card.

We are a merchant .We received a payment of INR 4, 40, 000 through five transaction ID's
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
from our clients .It was made on Saturday and its been six days they have not settled the amount.We have emailed everyone right from their carehead to their merchant support team they JUST DONT RESPOND.Have never faced an issue with paytm.These guys are now telling us that they will refund the amount in the source after deducting their charges in one of my mails post which they have gone mum.

I have received a call from a number stating that they are sbi customer care asking for card details and for conversion of reward ponts they asked otp that came to my number, payment id[protected], and payment id[protected], and cheating me they have used my credit card on your website drawing rs.7654 and rs, 7564 twice on ur site, please kindly block the transaction and see that the amount is reverted back to my credit card by name sravanthi, b

I had done a transaction on 24th june, 2019 - airtel recharge of 389 rupees from airtel website using icici bank netbanking through payu wallet. The transaction from icici bank happened successfully however it seems payu wallet declined the transaction and airtel recharge did not happen. Please refund the amount to my icici bank account. Attached the icici bank transactions on 24th june.

Dear team,

I have requested to shut down my gateway and settle my payments which are there in my account as settlement is not enabled on my gateway yet but there is no response even after multiple replies submitted to the request/complaint i have raised online on the payu portal.

They have been updating the complaint stating your expected resolution time has been extended but there is no response from there side or not even a single call is been made my them if tat is extending. Also we are helpless as we are not able to call the customer care number since they dont have any now this is a big draw back of a multi billion company where a customer has an issue and need to wait for pay u to call them which they dont even bother to call to the customer and we have around 13000 rs which are yet to be settled and no one is either bothering to do the same.
My merchant id is 6364236 i need a resolution on the same asap.

My payu verification from the user id [protected]@gmail.com is still pending after over 2 weeks. I have tried contacting in other ways. Nobody is responding. My business is running in losses. I have set up everything and now my payment gateway is not approved. My merchant id is 6755329.

The website is made on a wix platform. Wix is in tie-up with pay u money for the payment gateway in india as per the wix website. There is no proper contact number. The messages i have sent on the website, nobody responds. I cannot understand why such a big company has so unhealthy aesthetics. We need our store up and running. Help me on priority please.

Help as soon as possible.

I have ordered two shirts from collaterals.com. The payment was made through payumoney (Transaction id[protected] through my credit card on 22/07/2019.. But unfortunately it is not showing in order... To my surprise.. The message from your side is also showing some payment for dapper shoes... Credit card is also showing deduction while order of shirt at collaterals.com is still showing incomplete.. Please help to inquire, to transfer money and to complete my order. Thank you.. Adding photos for your convenience

Dear sir,
payumoney provide marchent service without any document or other requrement .i opened marchent account with us and recieve payment from costumers 70000 thousand for settelment its required many documents .and i tell it to refund my all payment entries to source, it charged high amount why?.
this is very big cheating done by payumoney to his costomer.

Myself Rajeev jain, I have paid E.D.M.C.property tax for[protected] through H.D.F.C. Credit Card [protected] of Rs.590.81 dated 18.05.2019.Property Reference ID :[protected] amount deduct from my credit card but it is not reflecting on E.D.M.C.property tax site.Again on 20.05.2019 I have paid the amount of Rs.592.03 amount deduct from my credit card through your Gateway to E.D.M.C. this time E.D.M.C. shows the amount and generate the property tax Receipt on Property Reference ID[protected]. Also another Transaction which I have paid to E.D.M.C property tax[protected] through Same Credit Card of Rs.1, 182.63 dated 20.05.2019 amount deduct from my Credit Card but not reflecting on E.D.M.C. property tax site with Reference ID is[protected] again after some time I have paid the amount of Rs.1, 185.08 dated 20.05.2019 through your gateway now this time payment show and Property tax receipt generated.Kindly refund my double amount to HDFC Credit Card [protected] in the name of Rajeev Jain as soon as possible. I Enclose Credit Card Statement also Confirmation of Credit Card Department amount Deduction Letter from H.D.F.C. THANKS AND REGARD

My merchant id is 6710917.
I have received 2 payments 36000 and 15000 on 10th july.
But the money has not been credited in my account.
I have marked multiple mails, but no response.
In one mail they requested for the invoice . I have send the invoice also, but again no reply.
I also requested them to reverse the money back to the customers account but again no response.(only auto response emails).
I am on the verge of filling complaints with RBI / visa / master and other government institutions.

Im trying to integrate payumoney to my software. The process get stopped in web site verification process. I have raised a ticket too. But no one contact me and there is no response to my query too. I need at least a contact number to speak.

My website is available in online. Could you please tell me when this will be completed?
Is there anything missing from our end to complete this process?
Could i speak to any of your customer care officer?
Any help is appreciated. You can contact either
My developer sathish - [protected]

I had booked special darshan tickets through balaji.in and had made the payment of rs 3705 through payumoney protal. Later the tickets got cancelled and refund was initiated on 26th june 2019 by balaji.in with refund id - 4236960 and txn id[protected]. Even after 20 days i have not received my amount from payumoney. Please check and let me know the status of my refund.

While booking the ticket from vip darshan for tirumala website, amount has debited in my sbi internet banking account through your pay money, due to server problem. Transaction not completed. Please verify id[protected] of rs 1460.0 for narinder kumar. Please verify amount will be return back to my transaction amount in my same account. Kinldy consider this mail and revert back the same.
Date:16/july/2019
Time:12.15 pm
Amount:1460
Reference id[protected]

Hi,

I did 2 transactions of rs. 999.50 on https://www.caseitup.in on 13 jul 2019
My product was indian cricket team customized jersey
Both times my money is deducted but i haven't received any order confirmation.
After doing some research, i have found out that it is a fraudulent merchant which doesn't even have a proper customer care to contact to.
Also, really disappointed to see that payu is providing a payment gateway to such fraudulent merchants and many people are losing their money.

I would request payu team to please look into this issue seriously and please refund me my money?
Please find the details below for both transactions