PayUMoney Complaints & Reviews

Address: 1/48 Lakhsmi kovil street, Veerapandiprivi, Coimbatore-641047, Coimbatore, Tamil Nadu, 641047

Website: ttddarshanonline.com/tirupatidarshanticket/Booking.aspx

While booking the ticket from vip darshan for tirumala website, amount has debited in my sbi internet banking account through your pay money, due to server problem. Transaction not completed. Please verify id[protected] of rs 1460.0 for narinder kumar. Please verify amount will be return back to my transaction amount in my same account. Kinldy consider this mail and revert back the same.
Date:16/july/2019
Time:12.15 pm
Amount:1460
Reference id[protected]

Aug 18, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2019

PayUMoney Customer Care's response Hey,

Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU

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N

Nisarga Gowda

from Delhi, Delhi

Jul 23, 2019

I had placed an order through missa more clothing website but order is not placed but amount is debited from my account please solve this issue and refund my amount

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PayUMoney Customer Care's response, Jul 24, 2019

Verified Support

Hi,

The transaction for PayU payment ID 261155913 was failed at our end and we have not received any funds for the same. Banks generally take 3 to 5 working days (Excluding Saturday, Sunday and bank holiday) to refund the amount back to the customer's source account. Kindly contact the Bank for any further assistance.

Regards,
Team PayU

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Hi,

I did 2 transactions of rs. 999.50 on https://www.caseitup.in on 13 jul 2019
My product was indian cricket team customized jersey
Both times my money is deducted but i haven't received any order confirmation.
After doing some research, i have found out that it is a fraudulent merchant which doesn't even have a proper customer care to contact to.
Also, really disappointed to see that payu is providing a payment gateway to such fraudulent merchants and many people are losing their money.

I would request payu team to please look into this issue seriously and please refund me my money?
Please find the details below for both transactions

Aug 21, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 17, 2019

PayUMoney Customer Care's response Hey,

Please note that these are successful TXN via PayUmoney Payment Id[protected] and[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU

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J

jay saxena

from Mumbai, Maharashtra

Jul 16, 2019

I am jay saxena from sagar madhya pradesh today i paid fee of dr. H s gour university sagar through this portal my fee is detected from this portal my amount is deteced from my account but not reached to hs gour university portal

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PayUMoney Customer Care's response, Jul 17, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: 637213

Dear Team,
I did Booking Two Tickets Chennai central (mas) to (sa) Salem on 31/jully/2019 while but the payment gateways said payment failed the reason is "Amount Not Received from the bank" but my account has been debited in 490.98 rupees.So kindly give to my amount to my account and grant my request within a day.do the needful ur best support.

Transaction id:[protected],
Booking Date:10/jul/2019,
payment status: Amount Not received from bank,
Transaction Amount: 490.98 rs

Regards,
Vijay

Jul 29, 2019

Complaint marked as Resolved

Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2019

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Jul 13, 2019

Updated by viji_viji Hi,
I Know only my irctc transaction details without bank statement.i've mentioned my transaction details as below, I Could not share my bank details with you.

Transaction id:[protected],
Booking Date:10/jul/2019,
payment status: Amount Not received from bank,
Transaction Amount: 490.98 rs

Regards,
Vijay

Jul 15, 2019

Updated by viji_viji Dear team,

Your team will be very irresponsible, really I said

Verified Support

Jul 16, 2019

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Jul 17, 2019

Updated by viji_viji Dear team

Don't forward, again and again, .i want to need a solution.

Regards
Vijay

Verified Support

Jul 18, 2019

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Jul 19, 2019

Updated by viji_viji Dear Team,
I did Booking Two Tickets Chennai central (mas) to (sa) Salem on 31/july/2019 while but the payment gateways said payment failed the reason is "Amount Not Received from the bank" but my account has been debited in 490.98 rupees. So kindly give to my amount to my account and grant my request.do the needful ur best support.

Train Name: Yercaud Express (22649)
Transaction id:[protected],
Transaction Date:10/jul/2019,
email id:[protected]@gmail.com
payment status: Amount Not received from the bank,
Transaction Amount: 490.98 rs
Card First 6 Digits: 607105
Card Last 4 Digits: 8624
Transaction Mode: Online(debit card)

Note: Please find the attachment for my bank statement from that day.
do your best support.

Regards,
Vijayakumar R.

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D

D.N.

from Bhubaneshwar, Odisha

Jul 12, 2019

I have submitted my daughter school fees (SMC, ALLAHABAD), payment id[protected] of Rs 11523.60 on 09/07/2019 but still reflect on school portal Un-Paid.
Kindly look into the matter and shortout the problem .

Thanking You
Anup Mishra
mo. [protected]

Reply

PayUMoney Customer Care's response, Jul 16, 2019

Verified Support

Hey,

Please note that this is a successful TXN via PayUmoney Payment Id - 259457764 at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU

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Address: 500061

Order amount rs 5665.00
Payment id [protected]
Merchant order id ttd_678309
Order date & time july[protected]:05:39 am
Merchant transaction identifier ttd_678309

Recently i booked ttd tickets in website http://tirupatidarshanbooking.org
Via payumoney. However i got to know later that this is a fake booking tickets for tirupathi darshan. I lost my amount. Now when i raised this with payumoney they are saying that since the transaction is successful, please contact merchant. Merchant is unreachable over the phone as well as email.

Why does payumoney enroll these kind of fraud merchants??? I would require my money at any cost. Else i would go legally

Jul 10, 2019

Complaint marked as Resolved

no the issue is not resolved i dint receive any money

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2019

PayUMoney Customer Care's response Hey,

Please note that this is a successful transaction via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU

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Address: Hyderabad, Telangana, 500061

Website: balaji.in

We have erroneously paid rs 5500- to the merchant balaj.in assuming that it is a booking site for tirumala dharshan. Kindly stop the payment as we have done that erroneously. We thought that the website belongs to ttd but it is not and believed to be fake. Tt devasthanam have not appointed any authorised agent for booking of dharshan tickets.
Payment _id[protected]

My query is, how come such a reputed pg company like pay u money accepted being the pg for this website!!! Kindly verify the kyc details.

The way the site is designed and organised itself will tell about the quality of the site and payu money surprisingly become the pg for them!

Aug 11, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2019

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Gujrat, Thane, Maharashtra, 421302

Dear sir,
I have ordered a kurti from mongoosekart.com today at 11.05 am but while i m trying to track my order through that website they showing their is no order placed. I have got the confirmation mail regarding payment done from your mail but i haven't received mail regarding that product from the merchant. And i m trying to call you but no one receiving any of the numbers

Aug 12, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2019

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU

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P

preeika

from Hyderabad, Telangana

Jul 20, 2019

Did u get ur KurtI from mongoose kart?

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Website: tirupatidarshanbooking.org

Recently i booked ttd tickets in website http://tirupatidarshanbooking.org
Via payumoney. However i got to know later that this is a fake booking tickets for tirupathi darshan. I lost my amount. Now when i raised this with payumoney they are saying that since the transaction is successful, please contact merchant. Merchant is unreachable over the phone as well as email.

Why does payumoney enroll these kind of fraud merchants??? I would require my money at any cost. Else i would go legally

Payment id =[protected]

Merchant name :shiv pratap singh

Aug 9, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 07, 2019

PayUMoney Customer Care's response Hey,

Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - Tirupati1019618 in order to get the status at their end.

Regards,

Team PayU

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S

Sudip Bandhu

from Mumbai, Maharashtra

Jul 10, 2019

Today I Want To Collect My Train Tickets via this apps .. but amount is debited but ticket not booked..what can I Do now.. My friends advise me to step a legal action against your Apps

Reply

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jul 11, 2019

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Mysore, Karnataka, 570009

I have logged into tirupathi darshan website to book darshan tickets. I made a payment of rs.1860 for 4 tickets. Through payumoney. They sent a confirmation mobile number verified and payment id given was (Id[protected] then it displayed saying payment to shiv pratap singh is successful.
Then i received a message you have successfully booked e-special entry darshan for[protected]. Transaction id is id[protected].
Don't know whether it is fake or real, but have not received any mail with regard to this. Kindly do the needful and help me to get back my money.
Note : enclosed screen shot of communication

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2019

PayUMoney Customer Care's response Hi,

Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU

Jul 23, 2019

Updated by Chayaurs BUT TILL DATE I HAVE NOT RECEIVED ANY TICKETS AND NOW THAT WEBSITE IS ALSO NOT AVAILABLE. I HAVE PAID MONEY THROUGH PAYU..
I HAVE GIVEN THE REFERENCE AND TRANSACTION ID AS WELL. I NEED MY MONEY BACK

Aug 23, 2019

Updated by Chayaurs Have not received any update. I think even Team PayU is part of this kind of frauds. They never respond.

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8

8459298510

from Aurangabad, Maharashtra

Oct 25, 2021

I have logged into tirupathi darshan website to book darshan tickets. I made a payment of rs.8286.25 for 7 tickets. Through payumoney. They sent a confirmation mobile number verified and payment id given was (Id[protected] then it displayed saying payment to shiv pratap singh is successful.
Then didn't ani msg or call. Transaction id is id[protected].
Don't know whether it is fake or real, but have not received any mail with regard to this. Kindly do the needful and help me to get back my money.
Note : enclosed screen shot of communication

PayUMoney customer support has been
notified about the posted complaint.
Verified Support
Jul 06, 2019
PayUMoney Customer Care's response
Hi,

Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their

Have not received any update. I think even Team PayU is part of this kind of frauds. They never respond.
Complaint comments Ad

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I was trying to place an order from www.wforwoman.com
I got a payment confirmation email from PAYU two times but the order was never placed on the merchant website.
I tried contacting the merchant but they did not get back to me. And my account on the website also says no order placed. Amount of 2049 was debited twice.

Please help me get a refund on this one. Also, when can I expect a refund or is there a contact number that I can reach ?

Aug 12, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2019

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Hno 124 ward no 9 near janta art press udhampur, Gole market, Udhampur, Jammu and Kashmir, 182101

I had orderd a shoes on 27 june from kheladda and the payment is done through payu of 2964 and i didn't get any update regarding my shoes or the refund and the merchant is not even answering the calls and msgs and the customer care is also not answering and today i had checked payu customer dashboard and it is showing that payment is settled with the merchant and there is no tracking no given by the merchant and not even answering the calls mails my order id is 12310 and payment i'd is[protected]

Aug 3, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 03, 2019

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Verified Support

Jul 03, 2019

PayUMoney Customer Care's response Hey,

Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU

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K

Khatri42

from Chennai, Tamil Nadu

Jul 8, 2019

My name nitesh Kumar my control no. Is [protected]P programme BAG for ignou university online admission my fee rs 2600 is deducted from my account but don't show in website kindly update my fee or refund it to my bank account

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PayUMoney Customer Care's response, Jul 9, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: D1/71 Jeewan Park, New Delhi 110059, New Delhi, Delhi, 110059

Sir
The above transition is again pnr-[protected] booking id tk8957192u27 irctc trans id [protected] ticket from ptkc to del dated 17.06.2019 booked by me on 08.06.201. They have received payment twice against iob netbaking transition id @925124 for rs2278.00 at the time of this payment message received bank server is down & no otp received but my account debited.
After that i have made same trans payment though my sbi credit card trans id 8956605 for rs 2278.00.
Confirmed ticket has received twice payment against one ticket booking.

Jul 29, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 25, 2019

PayUMoney Customer Care's response Hi,

we are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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K

Kamsali Govardhan

from Hyderabad, Telangana

Jun 27, 2019

I Ordered a smartwatch in online shopping website. I made an
online payment through PayU. My money got deducted from my account.I Checked on Online shopping website the payment status showing "UNPAID". I got the messages from PayU regarding the money deduction.I will attach that files now. i just want my deducted amount back.

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PayUMoney Customer Care's response, Jun 28, 2019

Verified Support

Hey,

Please note that this is a successful transaction via PayUmoney Payment Id - 253276351 at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU

J

Jobin prakash

from Mumbai, Maharashtra

Jul 8, 2019

I have transaction it's failed.my payment is not refunded till 7 days

Reply

PayUMoney Customer Care's response, Jul 9, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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I fill magadh university form so for complete the procedure i made transaction through my phone pay wallet aftr few min transaction failed apper bt the money is debited from my account but the payment doesnot made. Hence today is the last date to complete form. I complete the form by next transaction. So i want my money refunded which is taken through first transaction

Jul 30, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2019

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Sandharshi near TI cycles, Shambhu, Punjab, 140417

Dear Sir/Madam,

My saving account no. [protected] with Indian Bank of wardhaman nagar branch With respect to the incident reported regarding fraud transaction happened in my Indian bank account on 19/06/2019 for an amount RS.10000/- via has been debited by ATM card.I got a fake job regarding job and told me to pay just 30/- rupees, i paid that with PayUmoney and havent shared my OTP with them. They deducted 10000/- from my saving account and credited to MOBIKWIK NEW DEL . At the time of transaction ATM card was with me.

I need my money back

Jul 28, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 27, 2019

PayUMoney Customer Care's response Hi,

Please note that all transactions processed through PayU payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s.

In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query with the nearest Cyber cell and your bank that has issued your Credit card/Debit card /Savings Bank. Your they shall facilitate you on the further process.

Regards,
Team PayU

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S

Santosh Roy sant

from Mumbai, Maharashtra

Jul 2, 2019

Respected Sir,
kl mai apne csc wallet me 4975 ka wallet recharge kr rhe the.mere account se paisa debit ho gya pr mere csc wallet me recharge success nhi ho paya.mera transaction number [protected]IGAGLEAMS4 HAI.

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PayUMoney Customer Care's response, Jul 3, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case the transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Regards,
PayU Team

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I have ordered an item online through payumoney gateway on 21.06.2019 no 847964
ANKUR ANAN. I received the confirmation order on the same date. But still now the item was not shipped or the money was not refunded to my account. The website also not opened showing error 403 forbidden. I need my money back.
website url https://blanzo.xyz/[protected]/orders/d26ed57c044d94019f1b254d66b3eb38/authentic...⇄

Jul 25, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2019

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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S

Sona Sona

from Mumbai, Maharashtra

Jun 26, 2019

Plaz hrlelp me

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PayUMoney Customer Care's response, Jun 27, 2019

Verified Support

Hi,

Apologies for the inconvenience caused to you. Please share your MID here or at ([email protected]) to check and assist you at the earliest.

Regards,
Team PayU

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Hi,
My name is Akshay Singh.
I am looking for an refund from an e-commerce website which was done on 10th June 2019 via PayuMoney gateway.
PayUmoney people are saying that they have already initiated the refund and you will get it within 2 days... But also after mailing and contacting them on regular basis i am not getting any satisfactory answer and it is now more than 10 days I m waiting for my money ... They had provided a stupid ARN number which is of no use for any bank ... My bank is saying we can't track any refund issue ... Actually not a single notification is generated at bank level so that they can be notify for any refund issue... PayUmoney has some problem ... Every user is disturbed by this stupid thing... They are also not able to give me any proof that they have initiated... Only a written mail is forwarded to me...

Jul 28, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 21, 2019

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: M-218, Vikas Puri New Delhi, New Delhi, Delhi, 110018

Beware merchants, pay u money is a big fraud payment gateway. They settled only small transactions, once you generate a business of more than 2 lakhs, they can start making excuses and stop settling your money in merchant account. They collect all the money of merchants in their pocket. They don't have any manner how to talk with merchants? They are fully rascals and bastards i have speak to one of his agent from the name of Divyam when i asked his full name he said its none of your business they all are frauds and doing openly scam with their merchants kindly do not connect with them

Jul 28, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Jun 20, 2019

Updated by Vaibhavraheja My Merchant iD 6727298 Beware merchants, pay u money is a big fraud payment gateway. They settled only small transactions, once you generate a business of more than 2 lakhs, they can start making excuses and stop settling your money in merchant account. They collect all the money of merchants in their pocket. They don't have any manner how to talk with merchants? They are fully rascals and bastards i have speak to one of his agent from the name of Divyam when i asked his full name he said its none of your business they all are frauds and doing openly scam with their merchants kindly do not connect with them

Verified Support

Jun 22, 2019

PayUMoney Customer Care's response Hi,

We'd request you to kindly mark us an email at [protected]@payumoney.com and our team shall surely get this checked and assist you furthet on this.

Regards,
Team PayU

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Address: 7B BALLYGUNGE PLACE FIRST FLOOR, NEAR TEKEPHONE EXCHANGE, Kolkata, West Bengal, 700019

Amex credit card cvv no shows only 3 digit.I Have tried to make mayment for southcity international school but due to three digit cvv payment gets declined please help how to clear the payment gateway. i have tried in various ways to clear the payment. even your customer care people are not picking up phone.Finding no clue to clear my child school fees

Jul 20, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2019

PayUMoney Customer Care's response Hi,

We'd request you to kindly mark us an email at [protected]@payumoney.com and our team shall surely help you out on this. For more clarity, we'd suggest you to please follow up with the merchant and he shall help you out further.

Regards
Team PayU,

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S

sweethy

from Guruvayur, Kerala

Jun 21, 2019

Dear sir,
i dont get payment slip on my transaction in payu money id[protected]. i
pay 1500 to ijsret journal .at may 23 2019.but i dont see payment slip on my gmail.sir kindly take necssary action in my problem . my gmail id [protected]@gmail.com . i use credit card of babu davis p .

Reply

PayUMoney Customer Care's response, Jun 21, 2019

Verified Support

Hi,

Your transaction ID 248280675 has been refunded via BRN 201917250507445 from our end. Banks generally take 5-7 working days (Excluding Sat, Sun & bank holiday) to refund the amount. Please contact them for further assistance in this regards.

Regards,
Team PayU

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Hi,

On 14th Jun 2019 made a transaction of rs.1552 to book thirupati darshan ticket via tirupatibalajidarshan.org website and got transaction was successful but the ticket has not been received till. Request you to take immediate action against this person & also against Payumoney who help such fraud people. I dont want some one to fool people in the name of God..

Merchant name: shiv pratap singh
order amount: rs 1552
Payment id:[protected]
Merchant order id: Tirupati1903480

Regards,
Swaroop

Jun 17, 2019

Complaint marked as Resolved

Merchant has refunded the amount

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 18, 2019

PayUMoney Customer Care's response Hey,

Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU

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Address: Dumka, Dumka, Jharkhand, 814101

Payumoney customer service and they are no longer yyygg get a chance please send me the address and they are no longer in the market for a new job and I have a few questions about the market for a new job and I have a few questions about the market for a new job and I have a few questions about the market for a new job and I have a few questions about the market for a new job and I am so late but

Jul 19, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Jun 16, 2019

Updated by Fbbbvvg Payumoney customer service and support no [protected]

Verified Support

Jun 16, 2019

PayUMoney Customer Care's response Hi,

We'd request you to please write to us at [protected]@payunoney.com and our team shall surely help you out on your concern.

Regards,
Team PayU

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Address: 4/11 cn madahavan street, 603001

[protected] Forwarded message[protected]
From:
Date: Tue, 18 Dec 2018, 2:55 pm
Subject: IRCTC Refund mail
To:

Dear Customer,
We wish to inform you that, with reference to refund against PNR Number [protected] /IRCTC Transaction ID [protected], an amount of Rs. 70.0 has been processed as per below details:
Date of cancellation of E-Ticket/Date of failure of E-Ticket booking:14-Dec-2018
Refund processing date:18-Dec-2018
Refund amount:70.0
Refund reference no:[protected]
Payment Option used : Paytm Wallet

Normally the banks take time to process refund in
(I) For Net- banking/Wallets/Cash Cards transaction: 3-4 business days,
(II) For Credit Card/Debit Card transaction: 6-7 business days

You can also view status through “Ticket Refund History” under my Transaction tab in your IRCTC profile after login at www.irctc.co.in.

For any further assistance please feel free to contact us at our Customer Care No.:[protected],[protected], Customer Care email: [protected]@irctc.co.in.
******This is an Auto generated mail. Please do not reply.******

----
Warm Regards,
Customer Care
IRCTC Ltd.

Jul 25, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 17, 2019

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

PayUMoney Complaints & Reviews

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PayUMoney reviews & complaints page 109

vip darshan ticket booking website - id-261108211

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amount deducted twice, order didn't place

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refund purpose

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payumoney fraud merchants enrolled in payumoney and lost my money

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payumoney we paid through a fake tt devasthanam website balaji.in kindly stop being the pg for balaj.in

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trendy up and down kurti ordered

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fraud merchants enrolled in payumoney and lost my money

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complain about booking special entry darshan to tirupati

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amount deducted twice order never placed

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kheladda merchant id 12310

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twice payment against confirmtkt booking

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transaction failed but money debited from my phone pay wallet.

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regarding fraud of 10000/- through atm

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material not received also no refund

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regarding refund issue

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settlement due more than 1 lakh

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payment by amex

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fraud transaction through payumoney against merchant name: shiv pratap singh

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payumoney customer service no 7321879443

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did not receive money

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