PayUMoney Complaints & Reviews

Address: House no 5796 B Sector 38 west Chandigarh, Chandigarh, Punjab, 160014

Website: ESampark Chandigarh

I made payment of property tax on 24.04
2018 in the name of pomly of rs. 1240. Payable to chandigarh adminstration. Transaction was made through your payment gateway and id no is 965107. Mc chandigarh has sent notice for not depositing property tax of this amount. Please take up matter with the concerned dept and necessary credit be allowed.
Please see the payment id no 965107 and to whom the credit has been made.

Jun 15, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

May 05, 2019

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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I have cancelled 2 tickets as follows:

1. Pnr number [protected] /irctc transaction id [protected] on april 25th 2019
Refund amount:4515.0
Refund reference no:[protected]

2. Pnr number [protected] /irctc transaction id [protected] with irctc on april 20th 2019.
Refund amount:4515.0
Refund reference no:30001091149099109098789

I have made the payment with a rupay card and irctc used payumoney as their payment gateway.
The refund status at irctc says it has been refunded and my bank says there's no money credited in account. Where is my refund money?

Jun 12, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

May 03, 2019

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Regards,
PayU Team

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Address: At+po- Simariya Bhindi , Kalyanpur , Samastipur, Samastipur, Bihar, 847301

Dear sir

My statement is not done...
Please solve it

Marchant i'd. 6612622
Sujit kumar
Payment id _[protected]
Payment amt - 10783/-
Payment already successfully transaction
Amt deposit date 29/04/2019
But after 29 april show me
Your payment currently on hold
So please resolve the issue...

Bank acc-[protected]
Ifsc code - kkbk0005615
Sujit kumar

Card no - 524181xxxxxx0045
Payment date 27/04/2019

Jun 3, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

May 03, 2019

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,

Team PayU

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Address: Gurgaon, Haryana

I made a payment of rs. 728 to a merchant called urbanclap via upi on
April 01, 2019. The payment gateway was payu.

Payu id - [protected]
My upi id - dheeraj.[protected]@okhdfcbank

The transaction was failed with message any money deducted will be
Refunded in 3-5 working days.

Its been more than 1 month no refund yet. I have followed up with
Merchant and they have confirmed the transaction was not captured in their
System and it's with payu.

Also followed up with my bank and they have confirmed that amount is not
Sent for refund to them from payu.

I want to know the status of this transaction and why its taking long to refund.
Attached is the screenshot of payment details of transaction.

Hope to hear from you at the earliest!!

Thanks & regards,
Dhiraj pahilajani

Jun 10, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

May 06, 2019

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN for the Payment Id [protected] is unsuccessful and we have not received any amount for the said TXN. Please contact your bank for further help and support.

Regards,

Team PayU

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Address: H.NO.2022 SECTOR 15, 134113

I have made one transaction on 29th of april for lichfl to pay my outstanding in which payumoney used my sbi netbanking from which amount of rs 8593/- was deducted. Reference number for transaction is [protected]igagai. Lichfl is showing transaction failed and sbi is showing amount deducted (Photo attached). After three days i have not got my money back so refund me my money drawn by your company and panulty to be paid to lichfl.

Kuldeep
[protected]

Jun 8, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

May 03, 2019

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Regards,
PayU Team

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Address: ganesh sai raj nagar, Thane, Maharashtra, 401209

I booked for ipl ticket between mumbai & kolkata match of 5th may 2019 through ipl t202019 without knowing that it is fake website for ipl match bookings. Merchant order id is[protected] and payment id is[protected]. Payment done for rs. 552 at april[protected]:41:01 pm transaction with gulshan kumar. Kindly stop the payment and reverse me the amount. Also kindly stop being the payment gateway for this type of fraud websites...
& let me know when i will get my refund amount, they have given contact on [protected] which is now switch off & no response from them pls stop link with such fake website

Jun 3, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

May 03, 2019

PayUMoney Customer Care's response Hey,

Please note that this is a successful transaction via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - XXXXXX in order to get the status at their end.

Regards,
Team PayU

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Hi,

I made a payment of rs.3501 towards bbmp property tax via upi option on the payment gateway interface page.
The payment transaction from my upi id linked to my icici bank account succeeded for which the transaction reference number is[protected].
The complete transaction remark for the above-mentioned transaction is "upi/[protected]/collect/bbmp. [protected]@
Hdfcb/hdfc bank ltd/"
But when the payment status was checked on the bbmp property tax system page, it shows that no payment has been done.

A grievance ticket has been raised on the bbmp property tax system site with regards to this problem for which the ticket number is 548-mwi-88829.
Please help with getting the payment status rectified.

Jun 8, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

May 02, 2019

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Sir,
I had made a payment on irctc.com website for train booking. But it got failed and the payment gatway is payumoney. Irctc shows me that the payment is returned but i does not get any payment. Please return my amount. The amount is 2460.49 rs. Please do something as soon as possible.
Transaction id - [protected]
Bank reference no. - [protected]

Jun 3, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

May 02, 2019

PayUMoney Customer Care's response Hi,

The refund for transaction ID [protected] has been done from our end via Bank ARN 75120339122000269740264. Request you to kindly contact the bank and they shall assist you further on this.

Regards,
Team PayU

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Dear sir,

I am Dineah Ghosh from Bhadreswar. Today debited money to my account in amount of 14500/-.& 1500/- So I request to you please refund my money to my account no:[protected].

Card no: 607066XXXXXX7176

Date of Transaction: 18/04/2019

Contact no: [protected]

Alternate no: [protected]
Transaction id[protected]/
[protected].

PayUMoney customer support has been notified about the posted complaint.

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Dear sir/madam

I am dineah ghosh from bhadreswar. Today debited money to my account in amount of 14500/-.& 1500/- so i request to you please refund my money to my account no:[protected].

Card no: 607066xxxxxx7176

Date of transaction: 18/04/2019

Contact no: [protected]

Alternate no: [protected]
Transaction id[protected]/
[protected].

Jun 1, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2019

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Rajkot, Gujarat

My customer paid rs 50000 using link, amount is debited from his sbi card but i have not received the payment.

Payment id :[protected]

My mobile number : [protected]
Email i'd : [protected]@gmail.com
Payunow merchant id : 6705475

Have tried to contact but no revert on emails except automated emails and no customer care number being answered.

I cannot wait longer..

Jun 13, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 30, 2019

PayUMoney Customer Care's response Hi,

Your concern has already been addressed over the email sent by you under the case number 05020098. We request you to revert to the same for any more help or support.

Regards,
Team PayU

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Address: D-12, LALITA CO. OP. SOCIETY,, Opp. Vairatnagar, Lotus school,ISANPUR, Ahmedabad, Gujarat, 382443

Fraud transactions done from my sbi credit card between 20-4-19 to 23-4-19
My sbi card last four digit is 2963 visa platinum card transaction details as below.
20-4-19 rs. 8123. Time. 1.52pm
20-4-19 rs. 8003. Time. 1.54pm
22-4-19. Rs. 8500. Time. 10.37 am
22-4-19. Rs. 8002. Time. 10.35am
23-4-19 rs. 8000 time. 10.21am
Kindly reply as soon as possible

May 28, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2019

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Sir
I paid 1000rs for Drishti ias new delhi on 19 April 2019 at 11.05pm. Transaction is successful.. money deducted from my account and transaction I'd generated but according to the Drishti ias new delhi...no credited in related account...plz solve my problem..

Attached transaction receipt..
Anil Kumar Singh
[protected]

Apr 25, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2019

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Website: bookingtirupatidarshan.com

I didn't receive my tickets for ttd darshan.. It is showing merchant id n payment id but not tickets.. I booked on april 13 for darshanm on april 27... Money deducted but tickets not received. Booked in websitehttp://bookingtirupatidarshan.com/ through payumoney
Now der is no update or any contact number to contact site of buking... I'm luking fr response how payumoney will deduct without merchant verification

May 29, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 26, 2019

PayUMoney Customer Care's response Hey,

Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU

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Address: TC9/1882-2, P37A, Pullekonam Lane, Sasthamangalam, Trivandrum, Thiruvananthapuram, Kerala, 695010

Given below are the details of irctc refund orders pending from february 2018 onwards which has not been credited to my account so far. Both the transactions were through payumoney.

Transaction id [protected] refund id [protected]
Pnr [protected] rs 3085

Transaction id[protected] refund id [protected]
Pnr [protected] rs 6390

Regards
Srihari

May 26, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 24, 2019

PayUMoney Customer Care's response Hi,

The refund for transaction ID [protected] and [protected] has been successfully done via Bank ARN 75503729109028794838473 and 75503729079027952365697. Request you to kindly contact your bank and they shall assist you further on this.

Regards,
Team PayU

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A

Aadi Shetty

from Mumbai, Maharashtra

Apr 29, 2019

I have transferred 1 payment payment id[protected] to desire research this payment successfully transferred or refundable.
My gmail I'd-bheem.[protected]@gmail.com

Reply

PayUMoney Customer Care's response, May 6, 2019

Verified Support

Hey,

Please note that this is a successful TXN via PayUmoney Payment Id - 243365885 at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 365945-243365885 in order to get the status at their end.

Regards,

Team PayU

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We booked for tirumala darshan through balaj.in without knowing that it is fake website for tirumala devasthanam bookings. Merchant order id is ttd554116 and payment id is[protected]. Payment done for rs. 1545 at 06:33:48 pm on[protected]. Kindly stop the payment and reverse me the amount. Also kindly stop being the payment gateway for this type of fraud websites...

May 24, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2019

PayUMoney Customer Care's response Hey,

Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU

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R

Raniprameela Vinagolu

from Mumbai, Maharashtra

Apr 24, 2019

I paid to book room for 2 members for one day i.e 15/04/19to16/04/19 but I could not availed it because I have gone alone and the hotel management refused to give room for single person though I 've paid for two members.please refund the amount Rs2400/- to my account.

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A

Adhithya Somaraj

from Bhubaneshwar, Odisha

Apr 24, 2019

I am adhithya somaraj.I ordered for nokia8.1 on march 31 ₹29, 000.00, and i cancelled the order on the same day due to some financial issues.But the refund has not done till.now its being 4th week today.What should i do.Kindly please give the response.

Reply

PayUMoney Customer Care's response, Apr 26, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

A

Adhithya Somaraj

from Bhubaneshwar, Odisha

Apr 24, 2019

I am adhithya somaraj.I ordered for nokia8.1 on march 31 ₹29, 000.00, and i cancelled the order on the same day due to some financial issues.But the refund has not done till.now its being 4th week today.What should i do.Kindly please give the response.

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Ŕ

Ŕīťīķ Ķūmāř Šīñhã

from Delhi, Delhi

Apr 24, 2019

My MID ID 6672968... I received my payment on 18th March but not settled in my bank account yet... I also verify or uploads my invoice document etc but no responses from payu...help please to depositing my money in my account soon... Afterall I will take law action in RBI or consumer court or with police... Please help

Reply

PayUMoney Customer Care's response, Apr 26, 2019

Verified Support

Hi,

Your concern has already been addressed over the email sent by you under the case number 05003625. We request you to revert to the same for any more help or support.

Regards,
Team PayU

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I have pay u money payment gateway and they provide worst services and they are not release my payment and they do not pick my calls and reply to mails. So kindly do not use pay u money payment gateways and also release my payment now 210 days completed. Continuously i am sending mails to pay u money but they are not replying and i am harassed by pay u money because from last 7 months they block my payment and that time they told me release they payment of 210 days but now they are denying to release my payment and not talk properly and disconnect my calls.

Jul 22, 2019

Complaint marked as Resolved

Still not released my payment and not attending my calls.

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2019

PayUMoney Customer Care's response Hi,

We'd request you to kindly mark us an email at .[protected]@payumoney.com and our team shall assist you further.

Regards,
Team Payu

Apr 22, 2019

Updated by dsh3333 We already delivered number of emails to you but no response from your side and if my complaint is not resolved i will go against you in cyber crime and file fir in cyber crime because 210 days completed and my payment is still not released and i have all the e mails of you so request to you release my payment.

Verified Support

Apr 24, 2019

PayUMoney Customer Care's response Hi,

We'd request you to kindly follow up on the same trail and our team shall assist definitely help you out on this.

Regards,
Team Payu

Apr 24, 2019

Updated by dsh3333 Dear Sir,

Till now my complaint is not resolved from your side its my humble request to you kindly resolve my issue and release my payment and initially you told me that wait for 210 days completion now 210 days completed so now you demanding NOC. it is not fair so why you told me to wait for 210 days.

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S

Swathi Kopuri

from Vijayawada, Andhra Pradesh

Apr 24, 2019

Money has been deducted from my account and ticket has not booked on Friday 26th April 2019 the transaction I'd I'd [protected] .I kindly request you to credit my amount as soon as possible

Regards

Reply

PayUMoney Customer Care's response, Apr 26, 2019

Verified Support

Hi,

The refund for transaction ID 8339224373 has been successfully done from our end via Bank ARN 30001091139111119172579. Request you to kindly contact the bank and they shall assist you further on this.

Regards,
Team PayU

P

Printex

Jun 6, 2020

Hello dsh3333

Please confirm whether PayUmoney agrred to settle after 210 days transferred now.

I also got mail 2 days back saying that due to risk the amount can be settled only after 210 days. I have to get nearly 2 Lakhs.

Kindly confirm

Regards

Sibi

Reply

PayUMoney Customer Care's response, Jun 8, 2020

Verified Support

Hi,

Apologies for the inconvenience.

Request you to share your registered details in order for us to assist you further.

Regards,
Team PayU

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Address: 641006

I've ordered a smartwatch from one of your merchant (www.newgrabber.com) on april 15th 2019. I made the payment via payumoney, my payment id is[protected] ~ amount rs.1999.00/-.

There's no update from the merchant regarding the order, the tracking number they provided of dhl is also fake (I'm attaching all those screens). They didn't respond in fb messenger, email or anything.

How can a company like payumoney provide payment gateway for such fraud companies like www.newgrabber.com? kindly look into this and do the needful. If this issue is not sorted from your end also, then i'll file a legal petition in cybercrime also.

May 25, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2019

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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I purchased some pc components of rs.2264 but it got cancelled. Then i got a message from payumoney,

Greetings from payumoney!!

Please note that the refund against the payment id[protected] has been initiated on[protected]. Bank typically takes 3 to 5 business days to credit the amount into your card/account from the date of refund (Excluding saturday, sunday and bank holidays).

It's been 11 days and still i haven't received my refund back in my account.

I contacted my branch regarding the matter but they also said that there had not been any refund amount from payumoney.

Please help me to get my refund back.

Apr 22, 2019

Complaint marked as Resolved

got my refund back today.

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2019

PayUMoney Customer Care's response Hi,

The amount for the PayU Payment ID[protected] has been refunded from our end. We'd suggest you to contact your bank directly to get the status at their end.

Regards,
Team PayU

Apr 22, 2019

Updated by rjs1234 visited my bank today with the reference number given by them but still no sign of my amount been credited back in my account.

please help me to get my refund back from this fraud payment gateway.

Verified Support

Apr 22, 2019

PayUMoney Customer Care's response Hey,

Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end via Bank ARN75503729100028539268753 and the amount for the same has been remitted to the merchant.

We'd request you to kindly contact the bank directly in order to get the status at their end.

Regards,
Team PayU

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R

rjs1234

from Ziro, Arunachal Pradesh

Apr 21, 2019

I did visit my bank(branch), they said that the refund had not been done on my account.

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S

shivashankar066

from Delhi, Delhi

Apr 24, 2019

Amount has debited from my account and payment is successful but train seat book has not done...
Tranction Date: 16/04/2019
Amount:610.98
My SBI Bank account Tranction ID:[protected]
IRCTC Transaction ID:[protected]
kindly refund my money..

Reply

PayUMoney Customer Care's response, Apr 26, 2019

Verified Support

Hi,

The refund for transaction ID 8317062489 has been successfully done via Bank ARN 74332749109910843184165. Request you to kindly contact the bank and they shall assist you further on this.

Regards,
Team PayU

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Sir i have brought pdf notes through payumoney. But i did not get any pdf yet.

Your transaction with nitesh chamaria on[protected] is successful. Order amount rs 39.00
Payment id [protected]
Merchant order id [protected]
Order date & time april[protected]:07:25 am
Email id: [protected]@gmail.com
Choose language: hindi medium

May 25, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2019

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU

PayUMoney Complaints & Reviews

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PayUMoney reviews & complaints page 112

non credit of payment made online

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payumoney : irctc refund transaction not received in bank account

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I have settlement related issues

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transaction failed but money not refunded (payu id - 8244615839)

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transaction failed after deduction money from sbi netbanking

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ipl booking fraud

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bbmp property tax payment update

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payment not received when transaction is failed

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fraud transition

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fraud transition

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my customer paid rs 50000 using link, amount is debited from his card but i have not received the payment

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fraud transactions done on my card.

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transaction successful but according to merchant...no credit in account

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deduction

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irctc refund delays

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payment done through fake website balaj.in. kindly stop the payment

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worst payment gateways

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paid against an order via payumoney

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cheated with my refund.

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payment deducted but file not received.

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