PayUMoney Complaints & Reviews

I made a payment of rs. 728 to a merchant called urbanclap via upi on
April 01, 2019. The payment gateway was payu.

Payu id - [protected]
My upi id - dheeraj.[protected]@okhdfcbank

The transaction was failed with message any money deducted will be
Refunded in 3-5 working days.

Its been more than 1 month no refund yet. I have followed up with
Merchant and they have confirmed the transaction was not captured in their
System and it's with payu.

Also followed up with my bank and they have confirmed that amount is not
Sent for refund to them from payu.

I want to know the status of this transaction and why its taking long to refund.
Attached is the screenshot of payment details of transaction.

Hope to hear from you at the earliest!!

Thanks & regards,
Dhiraj pahilajani

I have made one transaction on 29th of april for lichfl to pay my outstanding in which payumoney used my sbi netbanking from which amount of rs 8593/- was deducted. Reference number for transaction is [protected]igagai. Lichfl is showing transaction failed and sbi is showing amount deducted (Photo attached). After three days i have not got my money back so refund me my money drawn by your company and panulty to be paid to lichfl.

Kuldeep
[protected]

I booked for ipl ticket between mumbai & kolkata match of 5th may 2019 through ipl t202019 without knowing that it is fake website for ipl match bookings. Merchant order id is[protected] and payment id is[protected]. Payment done for rs. 552 at april[protected]:41:01 pm transaction with gulshan kumar. Kindly stop the payment and reverse me the amount. Also kindly stop being the payment gateway for this type of fraud websites...
& let me know when i will get my refund amount, they have given contact on [protected] which is now switch off & no response from them pls stop link with such fake website

Hi,

I made a payment of rs.3501 towards bbmp property tax via upi option on the payment gateway interface page.
The payment transaction from my upi id linked to my icici bank account succeeded for which the transaction reference number is[protected].
The complete transaction remark for the above-mentioned transaction is "upi/[protected]/collect/bbmp. [protected]@
Hdfcb/hdfc bank ltd/"
But when the payment status was checked on the bbmp property tax system page, it shows that no payment has been done.

A grievance ticket has been raised on the bbmp property tax system site with regards to this problem for which the ticket number is 548-mwi-88829.
Please help with getting the payment status rectified.

Sir,
I had made a payment on irctc.com website for train booking. But it got failed and the payment gatway is payumoney. Irctc shows me that the payment is returned but i does not get any payment. Please return my amount. The amount is 2460.49 rs. Please do something as soon as possible.
Transaction id - [protected]
Bank reference no. - [protected]

Dear sir,

I am Dineah Ghosh from Bhadreswar. Today debited money to my account in amount of 14500/-.& 1500/- So I request to you please refund my money to my account no:[protected].

Card no: 607066XXXXXX7176

Date of Transaction: 18/04/2019

Contact no: [protected]

Alternate no: [protected]
Transaction id[protected]/
[protected].

Dear sir/madam

I am dineah ghosh from bhadreswar. Today debited money to my account in amount of 14500/-.& 1500/- so i request to you please refund my money to my account no:[protected].

Card no: 607066xxxxxx7176

Date of transaction: 18/04/2019

Contact no: [protected]

Alternate no: [protected]
Transaction id[protected]/
[protected].

My customer paid rs 50000 using link, amount is debited from his sbi card but i have not received the payment.

Payment id :[protected]

My mobile number : [protected]
Email i'd : [protected]@gmail.com
Payunow merchant id : 6705475

Have tried to contact but no revert on emails except automated emails and no customer care number being answered.

I cannot wait longer..

Fraud transactions done from my sbi credit card between 20-4-19 to 23-4-19
My sbi card last four digit is 2963 visa platinum card transaction details as below.
20-4-19 rs. 8123. Time. 1.52pm
20-4-19 rs. 8003. Time. 1.54pm
22-4-19. Rs. 8500. Time. 10.37 am
22-4-19. Rs. 8002. Time. 10.35am
23-4-19 rs. 8000 time. 10.21am
Kindly reply as soon as possible

Sir
I paid 1000rs for Drishti ias new delhi on 19 April 2019 at 11.05pm. Transaction is successful.. money deducted from my account and transaction I'd generated but according to the Drishti ias new delhi...no credited in related account...plz solve my problem..

Attached transaction receipt..
Anil Kumar Singh
[protected]

I didn't receive my tickets for ttd darshan.. It is showing merchant id n payment id but not tickets.. I booked on april 13 for darshanm on april 27... Money deducted but tickets not received. Booked in websitehttp://bookingtirupatidarshan.com/ through payumoney
Now der is no update or any contact number to contact site of buking... I'm luking fr response how payumoney will deduct without merchant verification

Given below are the details of irctc refund orders pending from february 2018 onwards which has not been credited to my account so far. Both the transactions were through payumoney.

Transaction id [protected] refund id [protected]
Pnr [protected] rs 3085

Transaction id[protected] refund id [protected]
Pnr [protected] rs 6390

Regards
Srihari

We booked for tirumala darshan through balaj.in without knowing that it is fake website for tirumala devasthanam bookings. Merchant order id is ttd554116 and payment id is[protected]. Payment done for rs. 1545 at 06:33:48 pm on[protected]. Kindly stop the payment and reverse me the amount. Also kindly stop being the payment gateway for this type of fraud websites...

I have pay u money payment gateway and they provide worst services and they are not release my payment and they do not pick my calls and reply to mails. So kindly do not use pay u money payment gateways and also release my payment now 210 days completed. Continuously i am sending mails to pay u money but they are not replying and i am harassed by pay u money because from last 7 months they block my payment and that time they told me release they payment of 210 days but now they are denying to release my payment and not talk properly and disconnect my calls.

I've ordered a smartwatch from one of your merchant (www.newgrabber.com) on april 15th 2019. I made the payment via payumoney, my payment id is[protected] ~ amount rs.1999.00/-.

There's no update from the merchant regarding the order, the tracking number they provided of dhl is also fake (I'm attaching all those screens). They didn't respond in fb messenger, email or anything.

How can a company like payumoney provide payment gateway for such fraud companies like www.newgrabber.com? kindly look into this and do the needful. If this issue is not sorted from your end also, then i'll file a legal petition in cybercrime also.

I purchased some pc components of rs.2264 but it got cancelled. Then i got a message from payumoney,

Greetings from payumoney!!

Please note that the refund against the payment id[protected] has been initiated on[protected]. Bank typically takes 3 to 5 business days to credit the amount into your card/account from the date of refund (Excluding saturday, sunday and bank holidays).

It's been 11 days and still i haven't received my refund back in my account.

I contacted my branch regarding the matter but they also said that there had not been any refund amount from payumoney.

Please help me to get my refund back.

Sir i have brought pdf notes through payumoney. But i did not get any pdf yet.

Your transaction with nitesh chamaria on[protected] is successful. Order amount rs 39.00
Payment id [protected]
Merchant order id [protected]
Order date & time april[protected]:07:25 am
Email id: [protected]@gmail.com
Choose language: hindi medium

I tried to book a tatkal ticket on irctc on 31st march 2019 with my rupay debit card of bank of india using payumoney gateway, the ticket was in waiting and next day 1st april it was cancelled automatically from irctc. Few days later irctc shows that the amount was refunded by irctc but i have not recieved it yet from payumoney. Screenshot of the transaction is attached in this message.
Kindly refund my money as soon as possible.

Sir i lost my patience i am trying to contact you people since 4 days. The contact number mentioned in your site are either incorrect or your people are not receiving calls. I had booked my ticket on irctc through your site and till now neither my ticket was booked nor my money was refunded to me and whenever i used to call bank or ictc they are asking to contact to you. And you are not replying on coveying right information. My transaction i'd is [protected]

Sir i lost my patience i am trying to contact you people since 4 days. The contact number mentioned in your site are either incorrect or your people are not receiving calls. I had booked my ticket on irctc through your site and till now neither my ticket was booked nor my money was refunded to me and whenever i used to call bank or ictc they are asking to contact to you. And you are not replying on coveying right information. My irctc transaction i'd is [protected]

Sir/maa'm
I am adhithya somaraj. I had ordered for nokia 8.1 ₹29, 999.00with the
Order no: #61381through nokia website on march 31st and the payment has done through payu. But due to some financial issues i cancelled that order on the same day. But the refund has not been initiated to my account till now, and its been the 3rd week today. I recieved the reference id:5ca3145c6d442 regarding the refund from nokia website. But the money has not been initiated to my account till now. I contact with my bank, nokia helpline but there is no response from their side they are asking me to contact with the payu. Kindly please do the refund procedure as early as possible. Thankyou.