PayUMoney Complaints & Reviews

Merchant id: 6642983
Transaction id:[protected]

Settlement for the above transaction has been put on hold.

I have been mailing the customer care again and again, but have received no response from their side.

I even mailed the md, mr. Shailaz nag to do something about this as i am currently a student and rs 1.2 lakhs is a very large sum of money from it.

I even gave them the option of refunding the money to the source but no answer has been received yet.

On 19th feb 2019 i have spent rs 100.00 through my debit card xx3654 for www.shineregister.com through pau gateway. Rs 5000.00 deducted from my account instead of rs 100.00 while doing online transaction. The transaction ref no : [protected] name is pos payu-yes pay pos debit. Hence please reverse the amount to my account immediately. Shine register people contacted me through phone no : [protected] and asked me to come online to open the webportal www.shineregister.com and while doing registration there is a charge of rs 100.00. While transfering the money rs 100 through debit card rs 5000 deducted. This was happend through your payment gateway. Hence request you please look into this matter and see that amount is reversed to my account immediately.

Sir, on irctc tickets booking, i booked two tatkal premium tickets on 16th february. Transaction was failed but amount got deducted from my bank account. Then i call to railway customer service care and they said me that amount would be refunded. On 24th february railway says amount has been credited in payumoney bank but i didn't received any amount. Sir please help

I had done one transaction of ₹483 to 'SAE INDIA' as the fees for an annual membership on 22nd Feb 2019.Amount was deducted from my account but transaction failed due to some unknown reason.I am attaching photo of same failed transaction as well as photo of amount deducted from my account, So please persue my request to refund me as early as possible.
Transaction ID[protected]

Dear sir / madam

10th feb 2019

I was paying electricity bills to "kesco". While doiung this, two transactions were made for the same amount of inr rs 1647.

1st payment details
Bil/onl/[protected]/kanpur ele/pay
Umoney801932 1, 647.00

2nd payment details
Bil/onl/[protected]/kanpur ele/pay
Umoney801938 1, 647.00

But only one payment was received at kesco...2nd payment has not been received in my icici bank account.

Please check as this is now more than two weeks now from the incidence. Kindly ensure return of rs 1647 back in my account.

I made payment of rs.150021.24 for gujarat medical education on 07/02/2019. Payment id[protected]. Now medical college asked for payment receipt. You are requested to please send me payment receipt on my mail id for record as well as given to the medical college. I paid fees in dena bank a/c no.[protected]. My mail id is [protected]@gmail.com. I want this money receipt to produce in college.

I am merchant on payunow, i collected some amount on 7-feb-2019, and payunow updated that amount status as "payment deposit on hold - contact us to resolve". I contacted them multiple times through mails but they keep on saying 10 working days, but it's already crossed 10 days and there is no customer contact number. Even i have shared my customer invoice too. It's been 18 days i didn't get my amount as payu commit 72 hours settlement timeframe. Kindly help me out. My registered email id is [protected]@gmail.com and payment id:[protected] and mid: 6100225.

Please process it asap or contact me otherwise i will file a court case against payu

I tried to recharge my broadband service. Payment redirects to payumoney portal and transaction was successful. Money was deducted but got no confirmation of recharge. This has happened twice in 2 months and no refund was initiated. This company is a fraud and their website shows some weird patterns of text. Total 1179+1179 is deducted from two different accounts. And recharge was never done. Please look into this as i’m a student i don’t have enough money to pay for my dues. Kindly get me refund.

I did a mistake by applying at payu for a loan, they rejected my case but still process for repayment in my bank hdfc. If i didn't get the loan amount then why should i payback. Now they are not doing anything with my case. Total fraud. A big fraud company and pathetic service.

I apply a loan from lazy pay (A feature of pay u) the loan amount is 58000. The company rejected the application, no worries. But they why they apply for repayment though ach mandate reference. What is the sense, are you guys really work like this. What is the sense of filing mandate as you didn't issue a loan.

Really pathetic, you should close this asap

We have a merchant account with payu money. We refunded 1 lakh to one of our customer before settlement is done.

To our utter shock, payu money has deducted merchant fee plus gst of 2360 and took over 10 days to refund 97, 640.00 to customer card.

As a business, we had to pay remaining money to our customer from our pocket.. So avoid this company who doesn't have any contact number or complaint procedure and they don't respond to your emails.

You use this company only if you want to loose your money. Whether you are a business or individual, you must avoid this company.

Hi,
I've recently tried to book an IRCTC tatkal ticket (on 14th Feb 2019). I've chosen the option of ICICI Netbanking and then PayU payment gateway has automatically come up for the transaction.
Now the money was deducted but ticket didn't get booked. So IRCTC initiated a refund.
Today (20th Feb 2019), I received a mail from IRCTC saying that refund has been processed successfully and the bank name is PayU Money and not to the source bank.

I've attached the bank statement as well as the IRCTC refund history snapshots herewith. Request to take an immediate action to refund the money back to my ICICI savings account.

Mentioning the IDs for reference again

Transaction ID for booking ticket : VIN/WWW IRCTC C/[protected]/[protected]

Refund ID : [protected]
Refund Amount : 1900
Refund Status: Amount Credited to Bank
Bank Name : PayU Money
Bank Reference ID : 74332749047904608533489

Thanks and Regards,
Venkatesh Bajjuri

Dear team,

Its been long time taking up the follow up for changing the url. You are not understanding that how i am loosing the credibility and trust of my customers. I am not able to get new orders

I want my complete refund back to my account asap as i am completely tired of sending your team mail everyday.

Regards,
Kamal majhi
My merchant id: 6062139

Dear sir,
I using payu money payment gateway for booking a ticket from www.irctc.co.in android app on 14th February 2019 at 10:00 am. But the payment of booking deducted from my indusind bank account but the booking was failed.
But the money still not refund in my account upto till date.
I request that you show over the matter and refund my money in my INDUSIND BANK account.

TXN DETAILS ARE :PG/[protected]/PAYU/DC-4640/ 2, 848.27

There was transaction error while i was purchasing an item from future forward website..... Amount has been debited from my account

Transaction amount was 9500

When i contacted the merchant money has not been credited in his account

The transaction has been on 14 th feb 2019

Attaching you transaction screen shot

When do i get the refund??

I made a online payment to electricity bill on 24.12.2018 on but still it's not debited so please raise a complaint and do me the needful
Note: transaction i'd[protected] amount 3287
Transaction i'd[protected] amount 486
On bank side i raised complaint the told payment credited on the same date ifself
On electricity side payment not yet received

I recently made a payment for gate academy using payumoney portal and when i entered the otp the amount got deducted from my account but the window showed a php error and i have contacted the merchant and they assured me that they didn't receive the payment. Please send some information regarding the payment status and if the payment is indeed stuck then please notify me on this mail that in how long will th payment get reverted back to me.

I had made purchases via my debit card on caratlane. I had cancelled those
Orders after a few days. They stated that they have sent the refund via their payment gateway payu.

I then received emails from email id [protected]@payu. Im stating refund is being processed for all the cancelled orders on jan 29 and 30 via
Payu reference ids [protected],
[protected], [protected], [protected], [protected].

however it has been more than two weeks of business days and i still have not
received the refund in my bank account.

There are two boys sidharth and manish contacted us from www.youthhelpingtrust.org asking for donation. For good cause decided to donate rs.2702 using payumoney gateway from their website itself. My axis bank account is debited immediately but those boys said that their ong has not received and transaction was declined. Please find attached here with my bank screenshot and payumoney transaction details. I request if ong is genuine then credit...

My mid is 6611989. One of my transaction of rs. 55000 has not been settled till now. So many complain and contacted so many times to customer care and email them so many times. But last ten days over now nothing has happened now. Either credit my money to my account or refund the amount to respective party account because party is asking for refund. Otherwise i am going to file a consumer forum complain with all payment receipt and proof and filre a police fir on this company tomorrow. My no is [protected]

I have to make tution fee payment to hidyatulla national law university raipur which has a tie up with payu money for online transaction. On receipt, it is noticed that payu money is charging 2% as the convenience fee on entire transaction. This is with reference to payment id:[protected] & merchant order id: 6636 and for a transaction below rs 50, 000/- i have to pay rs 663 as convenience fee which is abnormally high.