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PayUMoney Complaints & Reviews

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Updated: Jul 19, 2025
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PayUMoney reviews & complaints page 119

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P
Prem Singh 123
from Delhi, Delhi
Dec 26, 2018
Resolved
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Resolved

Address: Lucknow, Uttar Pradesh, 226016

I have booked train ticket from lucknow to chandigarh on irctc, on19 December .The train number is 12231.my transaction ID number is [protected].my transaction amount is 2040. it has been deduct from my bank amount and after 5 to 8 it has not been refunded to my bank account.so I request to see my problem and work up it as soon as possible and refund my amount 2040 rupees to my SBI bank account .Give the details on my mobile number [protected].
Feb 6, 2019
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Dec 28, 2018
PayUMoney Customer Care's response
Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,

Team PayU
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    S
    Sarjeet_1234
    from Proddatur, Andhra Pradesh
    Dec 26, 2018
    Resolved
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    Resolved

    Address: Alwar, Rajasthan, 301706
    Website: payumoney

    I tried tobook ticket through irctc and use payment gateway of payumoney on 15th december 2018 but due to some reason it failed to book seat but amount debited and on 16th dec'2018 irctc said refund completed but i had not still receive any amount refunded on my bank account. I had try to communicate with payumoney help line several time but they don't help me.
    Two screen shots of the refund transactions page of irctc app are attached.
    +1 photos
    Feb 3, 2019
    Complaint marked as Resolved 
    PayUMoney customer support has been notified about the posted complaint.
    Verified Support
    Dec 26, 2018
    PayUMoney Customer Care's response
    Hi,

    We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

    • PayU, Merchant and Bank reference number.
    • Scan copy of bank statement indicating the debit for the required transaction.
    • Transaction date along with the amount.
    • Email id or phone number used for processing the transaction.
    • First 6 and last 4 digits of your card.
    • UPI / VPA if any used

    Regards,

    Team PayU
    Verified Support
    Dec 26, 2018
    PayUMoney Customer Care's response
    Hi,

    We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

    • PayU, Merchant and Bank reference number.
    • Scan copy of bank statement indicating the debit for the required transaction.
    • Transaction date along with the amount.
    • Email id or phone number used for processing the transaction.
    • First 6 and last 4 digits of your card.
    • UPI / VPA if any used

    Regards,

    Team PayU
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      T
      tiwary baba
      from Gurgaon, Haryana
      Dec 25, 2018
      Resolved
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      Resolved

      Address: Rohtas, Bihar, 802212
      Website: payumoney

      Sir mobilemyntra el online shopping hair mai usi see mare payments see mera paise 2699 rupees kat lia hai plz refund my money marchant id - sa enterprises - 100aa800625d182d7 hair or marchent order id - 100aa80850625d18e2d7 hai mera paisa[protected] date ko kara hai or mera paisa bole the refund krne ke lie abhi tk nhi kiye uska contact no-[protected] hai plz sir hm poor hai plz mera refund karaya jaye sir
      +1 photos
      Jan 31, 2019
      Complaint marked as Resolved 
      PayUMoney customer support has been notified about the posted complaint.
      Dec 25, 2018
      Updated by tiwary baba
      sir Merry mobilemyntra online shopping se balance2699rupees Kat lia gaya hai

      Verified Support
      Dec 26, 2018
      PayUMoney Customer Care's response
      Hey,

      Please note that this is a successful transaction via PayUmoney Payment Id - [protected]at our end, the amount for the same has been remitted to the merchant.

      For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

      Regards,
      Team PayU
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        K
        Karnati Nageshwar Rao
        from Rajahmundry, Andhra Pradesh
        Dec 24, 2018
        Resolved
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        Resolved

        Sir, Please help us my Phone was tracked and transfer my from my card.no.[protected], [protected], [protected],
        [protected]... And I also compliant larged at Cyberabad police Telanagana Govt compint .no.2267 Sir, please help me sum persons call me and told my HDFC card will increase d up to 3lakhs they pH.no.(1)[protected](2)[protected](3)[protected]..From IDEA and [protected] from AIRTEL...and transfor money to Your company PAY u money from My credit cards (1) American express amount Rs.8654/-on[protected]SBi cerdit card An amount RS 8521/- (3)Induslnd bank cerdit card RS .8521, 10000, 10000/- three tranction and (4)HDFC card:Rs8623, 8623, 8958, 14022 on14-12-18 ...so humble request Sir, I hope please help me ...to get back my above recpected card's ...From:K nageshwarao, pH.no.[protected]
        Jan 30, 2019
        Complaint marked as Resolved 
        PayUMoney customer support has been notified about the posted complaint.
        Dec 24, 2018
        Updated by Karnati Nageshwar Rao
        Sir, Please help us my Phone was tracked and transfer my from my card.no.[protected] And I also compliant larged at Cyberabad police Telanagana Govt compint .no.2267
        Verified Support
        Dec 26, 2018
        PayUMoney Customer Care's response
        Hi,
        This shouldn't be happening. Please note that all transactions processed through PayU payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s.
        In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the dispute process.

        Team PayU
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          S
          sunit1013
          from Hyderabad, Telangana
          Dec 24, 2018
          Resolved
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          Resolved

          I have cancelled irctc tickets which were booked through payu money, irctc had refunded 2895.0 rupees to payumoney on 3rddecember 2018.
          I havent received the money in my account.

          Please look into matter

          I checked with irctc about my refund status, they mentioned that they already refunded my money to the original payment mode which is payumoney.

          Irctc provided bank transaction id - 7405663838833718873617
          I tried calling payumoney customer care, but there is no customer care service for payumoney.

          This is really frustrating.. Pls help me on this..
          Feb 2, 2019
          Complaint marked as Resolved 
          PayUMoney customer support has been notified about the posted complaint.
          Verified Support
          Dec 24, 2018
          PayUMoney Customer Care's response
          Hi,

          We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

          • PayU, Merchant and Bank reference number.
          • Scan copy of bank statement indicating the debit for the required transaction.
          • Transaction date along with the amount.
          • Email id or phone number used for processing the transaction.
          • First 6 and last 4 digits of your card.
          • UPI / VPA if any used

          Regards,
          Team PayU
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            V
            Vishnu Aynoli
            from Hyderabad, Telangana
            Dec 22, 2018
            Resolved
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            Resolved

            Address: Krishna, Andhra Pradesh, 521002

            Hi sir/madam, i tried to book tatkal ticket through irctc app on 18th december 2018. Regarding the transaction i attach the photo of the transaction details like refund id and reference id but ticket was not booked cited no rooms available - transaction dropped. But money was debited from my account. Please rectify my complaint as early as possible and credit the same amount. Thank you
            +1 photos
            Jan 30, 2019
            Complaint marked as Resolved 
            PayUMoney customer support has been notified about the posted complaint.
            Verified Support
            Dec 24, 2018
            PayUMoney Customer Care's response
            Hi,

            We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

            • PayU, Merchant and Bank reference number.
            • Scan copy of bank statement indicating the debit for the required transaction.
            • Transaction date along with the amount.
            • Email id or phone number used for processing the transaction.
            • First 6 and last 4 digits of your card.
            • UPI / VPA if any used

            Regards,
            Team PayU
            My payment is successful and the amount is debited from my account

            Amount Paid Rs. 1038/- on Dt 20.12.2018

            refund of no seats available - transaction dropped - Comment #3305661 - Image #0
            refund of no seats available - transaction dropped - Comment #3305661 - Image #1
            bunasana's reply, Dec 22, 2018
            The transaction reference and bank details with success confirmation is attached. Please help to resolve
            bunasana's reply, Dec 22, 2018
            When contacted to merchant, it is informed that they have not received the money. Kindly trace and transfer the amount to the merchant.
            bunasana's reply, Dec 22, 2018
            When contacted to merchant, it is informed that they have not received the money. Kindly trace and transfer the amount to the merchant.
            PayUMoney Customer Care's response, Dec 24, 2018
            Verified Support
            Hey,

            Please note that this is a successful TXN via PayUmoney Payment Id - 7794895531at our end, the amount for the same has been remitted to the merchant.

            For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

            Regards,
            Team PayU
            Sir/Madam,

            Please Refer to the SMS attachment from BZ-PAYUMN, with reference to Payment ID[protected]. The merchant is denying the receipt of payment.

            Kindly arrange to provide the merchant details (Contact details, Name) to whom with payment has been settled, so that status can be taken up the intended merchant to whom the payment means.

            If wrongly settled, may be requested for refund of amount.

            Regards
            PayUMoney Customer Care's response, Dec 26, 2018
            Verified Support
            Hey,

            Please note that this is a successful transaction via PayUmoney Payment Id - 7794895531 at our end, the amount for the same has been remitted to the merchant.

            For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

            Regards,
            Team PayU
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              A
              Aditeya Rajendran
              from Kanchipuram, Tamil Nadu
              Dec 21, 2018
              Resolved
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              Resolved

              I booked a room in airbnb, but as the host couldn't accommodate us, they cancelled my booking. When i asked airbnb about, they said that the funds were released and it's with payu. I then mailed payu about it, but they aren't giving anything regarding the status of my refund.
              My transaction id is [protected]. If you want any more details, contact me. [protected]@gmail.com
              Jan 23, 2019
              Complaint marked as Resolved 
              PayUMoney customer support has been notified about the posted complaint.
              Verified Support
              Dec 22, 2018
              PayUMoney Customer Care's response
              Hi,

              We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

              • PayU, Merchant and Bank reference number.
              • Scan copy of bank statement indicating the debit for the required transaction.
              • Transaction date along with the amount.
              • Email id or phone number used for processing the transaction.
              • First 6 and last 4 digits of your card.
              • UPI / VPA if any used

              Regards,
              Team PayU
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                A
                aisha zaheer
                from Delhi, Delhi
                Dec 21, 2018
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                Address: New Delhi, Delhi, 110025

                I ordered suit of rs 1995 from attri retail, money has been deducted from my account but transaction has been dropped.

                Merchant name attri retails pvt ltd

                Payment amount 1995.00

                Payment id [protected]

                Merchant website/store http://www.attriretails.com

                Date/time of payment [protected]:03:00.0

                Failure reason transaction dropped
                PayUMoney customer support has been notified about the posted complaint.
                I have order mobile case cover 1 week ago and my payment is successfully and i got successfully payment sms but i can not got my product...??????
                PayUMoney Customer Care's response, Dec 24, 2018
                Verified Support
                Hi,

                We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

                • PayU, Merchant and Bank reference number.
                • Scan copy of bank statement indicating the debit for the required transaction.
                • Transaction date along with the amount.
                • Email id or phone number used for processing the transaction.
                • First 6 and last 4 digits of your card.
                • UPI / VPA if any used

                Regards,
                Team PayU
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                  M
                  mrvikaspatil
                  from Bengaluru, Karnataka
                  Dec 20, 2018
                  Resolved
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                  Resolved

                  Address: 585105

                  I have booked a train ticket from Hubli to Kalaburagi via IRCTC app through PayU Money gateway. Amount has been debited from the bank but IRCTC didn't receive the amount. They have quoted reason for failure as NO RESPONSE FROM BANK. Now they updated the status as LATE CONFIRMATION RECEIVED FROM BANK ON[protected]. So please resolve the issue and refund the amount.
                  Transaction ID: [protected]
                  +1 photos
                  Jan 27, 2019
                  Complaint marked as Resolved 
                  PayUMoney customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 22, 2018
                  PayUMoney Customer Care's response
                  Hi,

                  We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

                  • PayU, Merchant and Bank reference number.
                  • Scan copy of bank statement indicating the debit for the required transaction.
                  • Transaction date along with the amount.
                  • Email id or phone number used for processing the transaction.
                  • First 6 and last 4 digits of your card.
                  • UPI / VPA if any used

                  Regards,
                  Team PayU
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                    S
                    Sandy475
                    from Kadayanallur, Tamil Nadu
                    Dec 20, 2018
                    Resolved
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                    Resolved

                    I have tried to book a ticket for train number 16236 tuticorin express. My sister was planned to take journey on january 2 2019. So i booked a ticket from irctc mobile app. Amount was debited from bank with transaction id : [protected]. Ticket was not booked yet so i tried in an alternate payment method and booked it. I had recorded a query regarding this issue to irctc. They replied that they didn't get any amount in such case with the above transaction id. They guide me to contact ur customer care team. So kindly refund my money which was taken for that transaction.
                    Thanks in advance
                    +1 photos
                    Jan 21, 2019
                    Complaint marked as Resolved 
                    PayUMoney customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 20, 2018
                    PayUMoney Customer Care's response
                    Hey Sandy,

                    Please note that this is a successful TXN via PayUmoney Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.

                    For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

                    Regards,

                    Team PayU
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                      A
                      aisha zaheer
                      from Delhi, Delhi
                      Dec 20, 2018
                      Resolved
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                      Resolved

                      Address: New Delhi, Delhi, 110025
                      Website: www.attriretails.com

                      I payed amount rs 1995.0 from my account to merchant name attri retails pvt. Ltd on 19/12/2018 and my payment id is[protected] but my transaction dropped.
                      I submitted my complaint to attriretails but money was credited to their account and i also got mail from payumoney regarding my transaction. I often do shopping from attri retail but this problem occurred for the first time.
                      Kindly do let me know how i wl get money back to my account.
                      Jan 20, 2019
                      Complaint marked as Resolved 
                      PayUMoney customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 20, 2018
                      PayUMoney Customer Care's response
                      Hi,

                      Your payment via TXN id[protected] has been refunded from our end. Banks generally take 7 to 10 working days (Excluding Saturday, Sunday and bank holiday) to refund the amount back to the customer's source account. We appreciate your patience in the interim.

                      Regards,
                      Team PayU
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                        V
                        Vortex Entertainment
                        from Bhubaneshwar, Odisha
                        Dec 19, 2018
                        Resolved
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                        Resolved

                        Address: ,
                        Website: Oyo

                        I paid oyo through phonepe on 13th december. But they said they haven't received... Then i paid cash in hotel and i complained phonepe app..
                        So after 4days phonepe app verified all details with oyo payment merchant (Payu)
                        Phonepe sent me all the details like merchant id n transaction details... Kindly check screenshot and help me to get refund
                        +3 photos
                        Jan 19, 2019
                        Complaint marked as Resolved 
                        PayUMoney customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 19, 2018
                        PayUMoney Customer Care's response
                        Hi,

                        We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

                        • PayU, Merchant and Bank reference number.
                        • Scan copy of bank statement indicating the debit for the required transaction.
                        • Transaction date along with the amount.
                        • Email id or phone number used for processing the transaction.
                        • First 6 and last 4 digits of your card.
                        • UPI / VPA if any used

                        Regards,

                        Team PayU
                        I already pay nios via payumoney enrollment no [protected]
                        payment on[protected] but not update my payment

                        fund dispute - Comment #3302864 - Image #0
                        PayUMoney Customer Care's response, Dec 20, 2018
                        Verified Support
                        Hi Rita,

                        Please note that this is a successful TXN via PayUmoney Payment Id - 7573780631 at our end, the amount for the same has been remitted to the merchant.

                        For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 10220000176012 in order to get the status at their end.

                        Regards,

                        Team PayU
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                          M
                          manish@1996
                          from Bhiwadi, Rajasthan
                          Dec 19, 2018
                          Resolved
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                          Resolved

                          Address: New Delhi, Delhi
                          Website: payumoney.com

                          I made a transaction on payumoney to buy madeeasy (Institute) test series, my amount got deducted after that it showed transaction failed and neither i got the service nor i get my money back.

                          This is my reference no.- igaeznicl8
                          Amount - 1436.06
                          Transaction made on the website - madeeasy.in
                          Made easy education priva
                          Date - 18/12/2018
                          Time-19:18
                          Please look into the matter asap.
                          Jan 19, 2019
                          Complaint marked as Resolved 
                          PayUMoney customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 19, 2018
                          PayUMoney Customer Care's response
                          Hi,

                          We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

                          • PayU, Merchant and Bank reference number.
                          • Scan copy of bank statement indicating the debit for the required transaction.
                          • Transaction date along with the amount.
                          • Email id or phone number used for processing the transaction.
                          • First 6 and last 4 digits of your card.
                          • UPI / VPA if any used

                          Regards,

                          Team PayU
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                            C
                            Chirag Satiya
                            from Hosur, Tamil Nadu
                            Dec 18, 2018
                            Resolved
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                            Resolved

                            Refund from avenue 11-

                            Avenue 11 says that they have refunded my money through payu, but till date i have not received the amount. The refund is done on 21-nov-18 as per avenue 11.

                            The details are as under:

                            We have already initiated the refund of your amount rs.428 and you will be receiving the amount within 5-7 business days.

                            The transaction id of the above refund amount is refund id - 4000672 for txn id[protected].
                            Jan 21, 2019
                            Complaint marked as Resolved 
                            PayUMoney customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 18, 2018
                            PayUMoney Customer Care's response
                            Hey Chirag,

                            Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

                            For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 816411 in order to get the status at their end.

                            Regards,

                            Team PayU
                            Dec 21, 2018
                            Updated by Chirag Satiya
                            spoken to merchant, they say they have made the refund refund and ask me to contact payumoney.

                            Both of you are trying to escape by putting the blame on one another and inturn trying to cheat the customer
                            Jan 02, 2019
                            Updated by Chirag Satiya
                            both Payumoney and avenue 11 are fraud companies.Both are working in partnership to not refund amount back to customers. Please do not make any online payment to both of them else you will surely loose your money.
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                              W
                              William98
                              from Naliya, Gujarat
                              Dec 17, 2018
                              Resolved
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                              Resolved

                              Address: Karnal, Haryana, 132001
                              Website: www.prowhaaky.com

                              I am purchasing a mobile phone named as nokia 1280 rebumished from the website www.prowhaaky.com on 17th dec. 2018 near about 10:53 pm. I have fullfill their requirment such as name, address, email, contact no. Etc and then i have selected to purchase and a new webpage opened named as payu and i have dullfilled all the requirments of payment then the bank has successfully paid to payu then payu processed and page automatically closed and. Payment has withdrawn from the account
                              And i need a refund.
                              Bank transaction details
                              Merchent refrence number is [protected]
                              And transaction refrence no. Is [protected]
                              Payu money transaction id [protected]
                              Amount-₹999
                              +2 photos
                              Jan 21, 2019
                              Complaint marked as Resolved 
                              PayUMoney customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 19, 2018
                              PayUMoney Customer Care's response
                              Hey,

                              Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

                              For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

                              Regards,

                              Team PayU
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                                C
                                Clashking
                                from Chennai, Tamil Nadu
                                Dec 17, 2018
                                Resolved
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                                Resolved

                                I have booked a ticket on irctc on 14 Dec 2018 PNR [protected] and I had cancelled that ticket but they didn't give refund money in my account but they had given money to payumoney so i want u to please look into the matter and please refund to my account
                                Refund ID [protected]
                                Refund money 2020
                                PNR [protected]
                                Sir please help me I am a student and 2000 matters me a lot
                                +1 photos
                                Feb 9, 2019
                                Complaint marked as Resolved 
                                PayUMoney customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 19, 2018
                                PayUMoney Customer Care's response
                                Hi,

                                We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

                                • PayU, Merchant and Bank reference number.
                                • Scan copy of bank statement indicating the debit for the required transaction.
                                • Transaction date along with the amount.
                                • Email id or phone number used for processing the transaction.
                                • First 6 and last 4 digits of your card.
                                • UPI / VPA if any used

                                Regards,

                                Team PayU
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                                  S
                                  shourjya_ghosh
                                  from Pune, Maharashtra
                                  Dec 17, 2018
                                  Resolved
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                                  Resolved

                                  I have booked one ticket on 8th dec, 2018 pnr [protected].
                                  I cancelled the ticket as well on the same day.in irctc portal it is showing refunded and the bank is payumoney. But i have not got any refund.
                                  Please look into the issue.

                                  Pfa

                                  Transaction id - [protected]
                                  Refund id - [protected]
                                  Refund ref no - 74332748345834413039359
                                  +1 photos
                                  Dec 26, 2018
                                  Complaint marked as Resolved 
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 17, 2018
                                  PayUMoney Customer Care's response
                                  Hi,

                                  We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

                                  • PayU, Merchant and Bank reference number.
                                  • Scan copy of bank statement indicating the debit for the required transaction.
                                  • Transaction date along with the amount.
                                  • Email id or phone number used for processing the transaction.
                                  • First 6 and last 4 digits of your card.
                                  • UPI / VPA if any used

                                  Regards,

                                  Team PayU
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                                    R
                                    Rajarshi shah
                                    from Karimnagar, Telangana
                                    Dec 15, 2018
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                                    Order amount rs 5250.00
                                    Payment id [protected]
                                    Merchant order id c9914b8c3ba56b8446ad
                                    Order date & time october[protected]:27:47 pm
                                    Merchant transaction identifier c9914b8c3ba56b8446ad

                                    These are the details of transaction done with vasansi jaipur by paying online through my sbi account. I had cancelled this transaction but i did not receive the amount yet in my account. Please refund the amount at the earliest.
                                    PayUMoney customer support has been notified about the posted complaint.
                                    Dec 15, 2018
                                    Updated by Rajarshi shah
                                    This is from my SBI account statement.
                                    29-Oct-18
                                    (29-Oct-2018) TO TRANSFER
                                    UPI/DR/[protected]/Payu Pay/HDFC/[protected]@ TRANSFER TO[protected] Rs 5, 250.00
                                    I have paid DPS Vijayawada fees on line on 11/12/2018. the amount was debited twice from my account vide payment ID nos[protected] and 20167795 at the same time at 5.39 pm. In fact I have tried for 2nd time after ist time session is expired . But the two payments were debited to payumoney. pl check and refund the amount to the source bank.
                                    PayUMoney Customer Care's response, Dec 19, 2018
                                    Verified Support
                                    Hey,

                                    Please note that this is a successful TXN via PayUmoney Payment Id - 221078321 at our end, the amount for the same has been remitted to the merchant.

                                    For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 20167796 in order to get the status at their end.

                                    Regards,

                                    Team PayU
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                                      P
                                      Prak30
                                      from Chennai, Tamil Nadu
                                      Dec 15, 2018
                                      Resolved
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                                      Resolved

                                      Address: Chennai, Tamil Nadu, 600078

                                      Hi team,
                                      May i know how to transfer the money from payumoney to bank? Many of the blog says we should create a wallet but in my case wallet is disabled.
                                      Even i tired multiple time to reached 24/7 customer support. No one picking the call.

                                      I[censored] need more information about the transaction please let me know.

                                      I heard from merchant that the amount 805 rupess already sent to payu money.

                                      Regards
                                      Prakash
                                      +1 photos
                                      Jan 18, 2019
                                      Complaint marked as Resolved 
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 17, 2018
                                      PayUMoney Customer Care's response
                                      Hi,

                                      Your TXN id[protected] has been refunded via ARN[protected] from our end. Banks generally take 3-5 working days (Excluding Sat, Sun & bank holiday) to refund the amount. Please contact them for further assistance in this regards.

                                      Regards,
                                      Team Payu
                                      I have already submitted the documents, and trying to connect to payu money people/team. But not able to connect. I have paid amount of Rs 12000 and gateway is still not activated.
                                      PayUMoney Customer Care's response, Dec 18, 2018
                                      Verified Support
                                      Hi,

                                      Please reach us at mercahntcare@payumoney along with your MID and our team shall assist you further at the earliest.

                                      Regards,
                                      Team PayU
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                                        L
                                        Lakshmi Gayathri
                                        from Hyderabad, Telangana
                                        Dec 15, 2018
                                        Resolved
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                                        Resolved

                                        Address: Hyderabad, Andhra Pradesh, 500062

                                        Hi people, payu team,

                                        I have raised a complaint about a transaction made on september 6th of 2018- that failed but we never got the refund until now. It's 3 months past and they keep saying that the money would be refunded but that never happened.

                                        After numerous calls with the customer care they came back on dec 5th of 2018 saying that they would refund. Please refer to the link below which has all the details regarding the complaint.

                                        https://www.consumercomplaints.in/payumoney-payumoney-are-you-defrauding-people-...

                                        Payu can you answer why it is taking you so long to work on this? Shut down your company and stop defrauding. It's good for you.

                                        Best regards,
                                        Gayathri
                                        Feb 13, 2019
                                        Complaint marked as Resolved 
                                        The whole process is listed in the complaint thread itself. Thank you.
                                        PayUMoney customer support has been notified about the posted complaint.
                                        Feb 13, 2019
                                        Updated by Lakshmi Gayathri
                                        After relentless efforts, the money was finally refunded on January 7th 2019 after 4 months from the date when the issue was raised.
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