PayUMoney Complaints & Reviews

I have booked a ticket on irctc using my rupay card but my train was cancel. On irctc portal its showing money has been refunded back to payumoney but the refunded money has not been credited back to my account. Please look into matter
Transaction id [[protected]]
Refunded id [[protected]]
Transaction id [[protected]]
Refunded id [[protected]]

Jan 29, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 29, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Ahmednagar, Maharashtra, 414003

What the hell is this. I order 3 one piece frock and i got sarees of extremely worst quality. Are you selling wrong product by illustrating custromers. I want the product same as i ordered or refund my money back. The frock was beautiful abd flashed on the facebook with a combo, we thought, we will get the same order as we ordered but this is the thug. I think everyone are getting wrong product and you just sjow nice nice profucts people order and send whatever you want. I just wanna say that refund the money or give the same product which i placed the order.

Jan 28, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2018

PayUMoney Customer Care's response Hey Shuru,

We are just the payment processing partner and do not have any access or control to the merchant's database or process. Hence, for any concern regarding, delivery of the services/Payment receipt/Refund, you are requested to contact the merchant directly.

Regards,

Team PayU

View replies

S

Sarthak Bhatnagar

from Jaipur, Rajasthan

Jan 3, 2019

I have booked 4 tickets on irctc app using my debit card through payumoney gateway. I cancelled these tickets on 22 dec 2018. On app it is showing the amt. Has been refunded to payumoney but the money is not reflected in bank acc. Plz refund my money.My ticket booking date is 14 dec. 2018.
Thank and regards
Sarthak Bhatnagar

Reply

PayUMoney Customer Care's response, Jan 4, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,

Team PayU

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On 21 december 2018 i have booked train ticket in irtc site but unfortunately ticket not booked but money deducted from my account. I called irtc helpline number but they said payment is pending from payumoney. I cannot book my ticket and also lost my money. The payment is pebding from payumoney, i received a mail from irtc stating that irtc have no provision for refunding because the payment is prnding from bank end.

Jan 29, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,

Team PayU

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Address: Lucknow, Uttar Pradesh, 226016

I have booked train ticket from lucknow to chandigarh on irctc, on19 December .The train number is 12231.my transaction ID number is [protected].my transaction amount is 2040. it has been deduct from my bank amount and after 5 to 8 it has not been refunded to my bank account.so I request to see my problem and work up it as soon as possible and refund my amount 2040 rupees to my SBI bank account .Give the details on my mobile number [protected].

Feb 6, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 28, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,

Team PayU

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Address: Alwar, Rajasthan, 301706

Website: payumoney

I tried tobook ticket through irctc and use payment gateway of payumoney on 15th december 2018 but due to some reason it failed to book seat but amount debited and on 16th dec'2018 irctc said refund completed but i had not still receive any amount refunded on my bank account. I had try to communicate with payumoney help line several time but they don't help me.
Two screen shots of the refund transactions page of irctc app are attached.

Feb 3, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 26, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,

Team PayU

Verified Support

Dec 26, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,

Team PayU

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Address: Rohtas, Bihar, 802212

Website: payumoney

Sir mobilemyntra el online shopping hair mai usi see mare payments see mera paise 2699 rupees kat lia hai plz refund my money marchant id - sa enterprises - 100aa800625d182d7 hair or marchent order id - 100aa80850625d18e2d7 hai mera paisa[protected] date ko kara hai or mera paisa bole the refund krne ke lie abhi tk nhi kiye uska contact no-[protected] hai plz sir hm poor hai plz mera refund karaya jaye sir

Jan 31, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Dec 25, 2018

Updated by tiwary baba sir Merry mobilemyntra online shopping se balance2699rupees Kat lia gaya hai

Verified Support

Dec 26, 2018

PayUMoney Customer Care's response Hey,

Please note that this is a successful transaction via PayUmoney Payment Id - [protected]at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU

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Sir, Please help us my Phone was tracked and transfer my from my card.no.[protected], [protected], [protected],
[protected]... And I also compliant larged at Cyberabad police Telanagana Govt compint .no.2267 Sir, please help me sum persons call me and told my HDFC card will increase d up to 3lakhs they pH.no.(1)[protected](2)[protected](3)[protected]..From IDEA and [protected] from AIRTEL...and transfor money to Your company PAY u money from My credit cards (1) American express amount Rs.8654/-on[protected]SBi cerdit card An amount RS 8521/- (3)Induslnd bank cerdit card RS .8521, 10000, 10000/- three tranction and (4)HDFC card:Rs8623, 8623, 8958, 14022 on14-12-18 ...so humble request Sir, I hope please help me ...to get back my above recpected card's ...From:K nageshwarao, pH.no.[protected]

Jan 30, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Dec 24, 2018

Updated by Karnati Nageshwar Rao Sir, Please help us my Phone was tracked and transfer my from my card.no.[protected] And I also compliant larged at Cyberabad police Telanagana Govt compint .no.2267

Verified Support

Dec 26, 2018

PayUMoney Customer Care's response Hi,
This shouldn't be happening. Please note that all transactions processed through PayU payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s.
In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued you Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the dispute process.

Team PayU

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I have cancelled irctc tickets which were booked through payu money, irctc had refunded 2895.0 rupees to payumoney on 3rddecember 2018.
I havent received the money in my account.

Please look into matter

I checked with irctc about my refund status, they mentioned that they already refunded my money to the original payment mode which is payumoney.

Irctc provided bank transaction id - 7405663838833718873617
I tried calling payumoney customer care, but there is no customer care service for payumoney.

This is really frustrating.. Pls help me on this..

Feb 2, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 24, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Krishna, Andhra Pradesh, 521002

Hi sir/madam, i tried to book tatkal ticket through irctc app on 18th december 2018. Regarding the transaction i attach the photo of the transaction details like refund id and reference id but ticket was not booked cited no rooms available - transaction dropped. But money was debited from my account. Please rectify my complaint as early as possible and credit the same amount. Thank you

Jan 30, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 24, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

View replies

B

bunasana

from Delhi, Delhi

Dec 24, 2018

My payment is successful and the amount is debited from my account

Amount Paid Rs. 1038/- on Dt 20.12.2018

Reply

bunasana's reply, Dec 22, 2018

The transaction reference and bank details with success confirmation is attached. Please help to resolve

bunasana's reply, Dec 22, 2018

When contacted to merchant, it is informed that they have not received the money. Kindly trace and transfer the amount to the merchant.

bunasana's reply, Dec 22, 2018

When contacted to merchant, it is informed that they have not received the money. Kindly trace and transfer the amount to the merchant.

PayUMoney Customer Care's response, Dec 24, 2018

Verified Support

Hey,

Please note that this is a successful TXN via PayUmoney Payment Id - 7794895531at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU

B

bunasana

from Delhi, Delhi

Dec 26, 2018

Sir/Madam,

Please Refer to the SMS attachment from BZ-PAYUMN, with reference to Payment ID[protected]. The merchant is denying the receipt of payment.

Kindly arrange to provide the merchant details (Contact details, Name) to whom with payment has been settled, so that status can be taken up the intended merchant to whom the payment means.

If wrongly settled, may be requested for refund of amount.

Regards

Reply

PayUMoney Customer Care's response, Dec 26, 2018

Verified Support

Hey,

Please note that this is a successful transaction via PayUmoney Payment Id - 7794895531 at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU

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I booked a room in airbnb, but as the host couldn't accommodate us, they cancelled my booking. When i asked airbnb about, they said that the funds were released and it's with payu. I then mailed payu about it, but they aren't giving anything regarding the status of my refund.
My transaction id is [protected]. If you want any more details, contact me. [protected]@gmail.com

Jan 23, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: New Delhi, Delhi, 110025

I ordered suit of rs 1995 from attri retail, money has been deducted from my account but transaction has been dropped.

Merchant name attri retails pvt ltd

Payment amount 1995.00

Payment id [protected]

Merchant website/store http://www.attriretails.com

Date/time of payment [protected]:03:00.0

Failure reason transaction dropped

PayUMoney customer support has been notified about the posted complaint.

View replies

A

Arbaz Mansoor

from Vadodara, Gujarat

Dec 24, 2018

I have order mobile case cover 1 week ago and my payment is successfully and i got successfully payment sms but i can not got my product...??????

Reply

PayUMoney Customer Care's response, Dec 24, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: 585105

I have booked a train ticket from Hubli to Kalaburagi via IRCTC app through PayU Money gateway. Amount has been debited from the bank but IRCTC didn't receive the amount. They have quoted reason for failure as NO RESPONSE FROM BANK. Now they updated the status as LATE CONFIRMATION RECEIVED FROM BANK ON[protected]. So please resolve the issue and refund the amount.
Transaction ID: [protected]

Jan 27, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 22, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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I have tried to book a ticket for train number 16236 tuticorin express. My sister was planned to take journey on january 2 2019. So i booked a ticket from irctc mobile app. Amount was debited from bank with transaction id : [protected]. Ticket was not booked yet so i tried in an alternate payment method and booked it. I had recorded a query regarding this issue to irctc. They replied that they didn't get any amount in such case with the above transaction id. They guide me to contact ur customer care team. So kindly refund my money which was taken for that transaction.
Thanks in advance

Jan 21, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2018

PayUMoney Customer Care's response Hey Sandy,

Please note that this is a successful TXN via PayUmoney Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

Regards,

Team PayU

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Address: New Delhi, Delhi, 110025

Website: www.attriretails.com

I payed amount rs 1995.0 from my account to merchant name attri retails pvt. Ltd on 19/12/2018 and my payment id is[protected] but my transaction dropped.
I submitted my complaint to attriretails but money was credited to their account and i also got mail from payumoney regarding my transaction. I often do shopping from attri retail but this problem occurred for the first time.
Kindly do let me know how i wl get money back to my account.

Jan 20, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2018

PayUMoney Customer Care's response Hi,

Your payment via TXN id[protected] has been refunded from our end. Banks generally take 7 to 10 working days (Excluding Saturday, Sunday and bank holiday) to refund the amount back to the customer's source account. We appreciate your patience in the interim.

Regards,
Team PayU

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Address: ,

Website: Oyo

I paid oyo through phonepe on 13th december. But they said they haven't received... Then i paid cash in hotel and i complained phonepe app..
So after 4days phonepe app verified all details with oyo payment merchant (Payu)
Phonepe sent me all the details like merchant id n transaction details... Kindly check screenshot and help me to get refund

Jan 19, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,

Team PayU

View replies

R

ritakumari

from Jamshedpur, Jharkhand

Dec 19, 2018

I already pay nios via payumoney enrollment no [protected]
payment on[protected] but not update my payment

Reply

PayUMoney Customer Care's response, Dec 20, 2018

Verified Support

Hi Rita,

Please note that this is a successful TXN via PayUmoney Payment Id - 7573780631 at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 10220000176012 in order to get the status at their end.

Regards,

Team PayU

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Address: New Delhi, Delhi

Website: payumoney.com

I made a transaction on payumoney to buy madeeasy (Institute) test series, my amount got deducted after that it showed transaction failed and neither i got the service nor i get my money back.

This is my reference no.- igaeznicl8
Amount - 1436.06
Transaction made on the website - madeeasy.in
Made easy education priva
Date - 18/12/2018
Time-19:18
Please look into the matter asap.

Jan 19, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,

Team PayU

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Refund from avenue 11-

Avenue 11 says that they have refunded my money through payu, but till date i have not received the amount. The refund is done on 21-nov-18 as per avenue 11.

The details are as under:

We have already initiated the refund of your amount rs.428 and you will be receiving the amount within 5-7 business days.

The transaction id of the above refund amount is refund id - 4000672 for txn id[protected].

Jan 21, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2018

PayUMoney Customer Care's response Hey Chirag,

Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 816411 in order to get the status at their end.

Regards,

Team PayU

Dec 21, 2018

Updated by Chirag Satiya spoken to merchant, they say they have made the refund refund and ask me to contact payumoney.

Both of you are trying to escape by putting the blame on one another and inturn trying to cheat the customer

Jan 02, 2019

Updated by Chirag Satiya both Payumoney and avenue 11 are fraud companies.Both are working in partnership to not refund amount back to customers. Please do not make any online payment to both of them else you will surely loose your money.

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Address: Karnal, Haryana, 132001

Website: www.prowhaaky.com

I am purchasing a mobile phone named as nokia 1280 rebumished from the website www.prowhaaky.com on 17th dec. 2018 near about 10:53 pm. I have fullfill their requirment such as name, address, email, contact no. Etc and then i have selected to purchase and a new webpage opened named as payu and i have dullfilled all the requirments of payment then the bank has successfully paid to payu then payu processed and page automatically closed and. Payment has withdrawn from the account
And i need a refund.
Bank transaction details
Merchent refrence number is [protected]
And transaction refrence no. Is [protected]
Payu money transaction id [protected]
Amount-₹999

Jan 21, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2018

PayUMoney Customer Care's response Hey,

Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

Regards,

Team PayU

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I have booked a ticket on irctc on 14 Dec 2018 PNR [protected] and I had cancelled that ticket but they didn't give refund money in my account but they had given money to payumoney so i want u to please look into the matter and please refund to my account
Refund ID [protected]
Refund money 2020
PNR [protected]
Sir please help me I am a student and 2000 matters me a lot

Feb 9, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,

Team PayU

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I have booked one ticket on 8th dec, 2018 pnr [protected].
I cancelled the ticket as well on the same day.in irctc portal it is showing refunded and the bank is payumoney. But i have not got any refund.
Please look into the issue.

Pfa

Transaction id - [protected]
Refund id - [protected]
Refund ref no - 74332748345834413039359

Dec 26, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,

Team PayU

PayUMoney Complaints & Reviews

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PayUMoney reviews & complaints page 119

please refund money in my bank

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wrong product

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irctc ticket not booked amount debited in my account no refund

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my refund money

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irctc refunded amount but not credited on bank account

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refund money fraud

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sir,please help us

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irctc refund not received in my bank account

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refund of no seats available - transaction dropped

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refud

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no reply regarding my money

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transaction failed but amount didn't refunded

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refund for irctc ticket - reg

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amount has been deducted from my account but transaction dropped

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fund dispute

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amount deducted but didn't get the service

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refund not received - avenue11

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payment issue with payu

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refund from irctc but I don't have account of payumoney

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payumoney not refunded money through irctc

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