On 17/12/2018 i have cancelled 2 tkts of 'greenocean ferry'. But, refund amount of rs.1543/- against payu id [protected] & rs.1012/- against payu id [protected] are still pending which was to be refunded within 5 - 7 days, as per their e-mail dtd.30.12.2018. Again, on[protected], when i tried to purchase 'greenocean ferry' tickets, rs, 13, 344/- was deducted from my account but, the transaction id no. Gopt_5c332a6885e13 was unsccessfull & tkt. Was not issued. Till date, they have not refunded any of theser amount. Please advise, how can i get the refund.
-j. Dey
Feb 10, 2019
Complaint marked as Resolved
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Jan 10, 2019
PayUMoney Customer Care's response Hi,
Your Transaction id [protected] & [protected] has been refunded via BRN 74678448352000003012128 & 74678448352000003012953 from our end. Banks generally take 7-10 working days (Excluding Sat, Sun & bank holiday) to refund the amount. Please contact them for further assistance in this regards.
Team PayU
So, my debited payment amount 1292.10 refund same account please
We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used
Regards,
Team PayU