PayUMoney Complaints & Reviews

Address: Barnala, Punjab, 148108

Payumoney — electricity bill payments to pspcl punjab state power corporation limited my account l62mn560025l
Inr 3601 paid to pspcl being electricity bill using my debit card with punjab national bank and payumoney.
Payumoney has acknowledged receipt of money on with payment id[protected] and merchant order id: pyu[protected] on same day 17.12.2018 when the amount was debited from my account.
Kindly let me know when will pspcl get the payments i am very anxious as pspcl have not received payments yets.

+3 photos

Mar 17, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Jan 28, 2019

Updated by guri_maanz Payumoney — electricity bill payments to pspcl punjab state power corporation limitedPayumoney — electricity bill payments to pspcl punjab state power corporation limited my account L62MN560025L
Inr 3601 paid to pspcl being electricity bill using my debit card with punjab national bank and payumoney.
Payumoney has acknowledged receipt of money on with payment id[protected] and Merchant Order ID: PYU[protected] on same day 17.12.2018 when the amount was debited from my account.
Kindly let me know when will pspcl get the payments i am very anxious as pspcl have not received payments yet

Verified Support

Jan 28, 2019

PayUMoney Customer Care's response Hi Guri,

Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - PYU[protected] in order to get the status at their end.

Regards,

Team PayU

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P

Paramjitsingh198f

Apr 26, 2021

SIR,

I’m Paramjit singh paid electricity bill of Paramjit enterprises .WITH REFERENCE TO ABOVE TRANSACTION ID . I HAVE PAID MY ELECTRICITY BILL TO PSPCL Rs.350920/- dt 25/03/2021. PAYU ID
3299666 AND BANK REFERENCE NO.[protected]

AS PER PSPCL SUCH AMOUNT NOT RECEIVED TO MERCHANT. RESULTS I HAVE TO FACE IN CONVEYANCE AND FINANCIAL LOSS . KINDLY SEND ID AND REFERENCE WITH MERCHANT TRANSACTION.

ALSO SEND ME MAIL REGARDING IT ON [protected]@GMAIL.COM. AS YOU HAVE ALREADY BLOCKED MY MESSAGES TO YOUR MAIL AND I HAVE ATTACHED PICTURE OF IT.

REGARDS
PARAMJIT ENTERPRISES

payumoney electricity bill payments to pspcl punjab state power corporation limited complaint - Comment #3827010 - Image #0

payumoney electricity bill payments to pspcl punjab state power corporation limited complaint - Comment #3827010 - Image #1

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P

Paramjitsingh198f

Apr 26, 2021

Sir,

i’m paramjit singh paid electricity bill of paramjit enterprises .With reference to above transaction id . I have paid my electricity bill to pspcl rs.350920/- dt 25/03/2021. Payu id
3299666 and bank reference no.[protected]

as per pspcl such amount not received to merchant. Results i have to face in conveyance and financial loss . Kindly send id and reference with merchant transaction.
Because the pspcl department have not received electricity bill payment of rs 3, 50, 920/-they have ordered to cut the electricity connection .Kindly resolve the issue at your earliest.

Also send me mail regarding it on [protected]@gmail.Com. As you have already blocked my messages to your mail and i have attached picture of it.

Regards
paramjit enterprises

payumoney electricity bill payments to pspcl punjab state power corporation limited complaint - Comment #3827012 - Image #0

payumoney electricity bill payments to pspcl punjab state power corporation limited complaint - Comment #3827012 - Image #1

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PayUMoney Customer Care's response, Apr 28, 2021

Verified Support

Hi,

Please note that this is a successful transaction via PayU Id - 12585903721 at our end, the amount for the same has been remitted to the merchant on 26-03-2021. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 3299666.

Feel free to reach out in case of any further assistance required.

Regards,
Team PayU

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Apr 28, 2021

Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant on[protected]. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 3299666.

Feel free to reach out in case of any further assistance required.

Regards,
Team PayU

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Address: 700106

I was booking a ticket on 15th january for ndls duronto for 24th january. I was making payment from my bank account through payumoney. But the transaction was failed. And the money was not refunded. Already 10 days over. I called the irctc castomer care and contact with the bank. But the money was not refunded in my bank account. So i request you to solve the problem and refund money as soon as possible. Transactions id is [protected].

+1 photos

Feb 28, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2019

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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S

Suchismita Mandal

from Kolkata, West Bengal

Jan 29, 2019

On 15/01/19 I booked a ticket of NDLS DURANTO (12259) for 24/01/19 of rs. 2575.49. Transaction id is [protected]. But that transaction was failed and I did not refund that money since today in my bank account. Already 7 working days over. So please refund my money in my bank account as soon as possible.

to refund money - Comment #3336230 - Image #0

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J

Jitsingh Thakur

from Noida, Uttar Pradesh

Jan 30, 2019

I Jitendra Thakur booked online ticket from IRCTC the amount are not refunded yet. Please guide and take necessary action.

to refund money - Comment #3337838 - Image #0

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Citrus Payment Solutions Customer Care's response, Jan 31, 2019

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Solapur, Maharashtra, 413101

Website: healthmug

I paid healthmug by debit card rs. 557 via payunoney yesterday but my order didn't got placed. Either refund me or place my order thats it.... So whats the problem... I want customer care no of pay u money.. There have to be a conformational message after payment but no the screen was blank.. Money got cut from bank account and order also not placed... Please solve my issue... Please help me out of this

Mar 1, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jan 27, 2019

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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H

happyj

from Pune, Maharashtra

Jan 29, 2019

Hi i have been duped of 8500/- by some unauthorised agents calling on behalf of standards chartered bank and they have done the transaction to some PayUMoney online merchandise. Today 29.01.19 at 12:50PM. Kindly let mw know how to recover the money and find out the fraud peoples duping money.

not secure transfer - Comment #3335980 - Image #0

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PayUMoney Customer Care's response, Jan 30, 2019

Verified Support

Hi,

This shouldn't be happening. Please note that all transactions processed through PayU payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after a 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s.
In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to your bank that has issued your Credit card/Debit card /Savings Bank. Your Bank shall facilitate you on the dispute process.

Regards,
Team PayU

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Address: Kozhikode, Kerala, 673570

Website: www.mahakalibooks.com

I had transferred 1200 from my google pay account having foll. details
From: AKASH AGRAWAL ([protected]@oksbi)
Issuer Bank: State Bank of India

To: Mahakali Copy Centre (mahakalibooks.[protected]@axisbank)

Google Transaction ID: CICAgKCStfaTVQ
UPI Transaction ID:[protected]

But money has not been received by merchant Mahakali books and amount has been deducted from my account. Please rectify the mistake asap and refund the amount. Payment gateway was PayUMoney

+2 photos

Mar 3, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jan 28, 2019

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Bhopal, Madhya Pradesh, 462024

I booked my ticket from irctc, payment gateway was payu, transaction failed after which refund was made to gateway but haven't received my payment yet. gateway has received amount but didn't transfer refund money to my account.
Transaction ID: [protected];Transaction Date: 15 Jan 2019 ;Cancellation/Refund ID: [protected];Bank Name: Credit & Debit cards / Net Banking / Wallet (Powered by PayU);Refund Amount: 350.49;Refund Date: 16 Jan 2019

+2 photos

Feb 24, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2019

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: 231220

Sir, i made a payment of rs.127500 to "wir services" on 29oct18 for some financial services through payumoney. However due to inability of merchant in providing services, they provided refund instruction to payumoney on 23dec18.
But till date they have not refunded the amount and not even responding on email.
I again request payumoney to refund the amount of rs 127500.00 as soon as possible.
(Consumerhelpline.gov.in docket no[protected]

Feb 25, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2019

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: New Delhi, Delhi, 110006

Dear payu team,

Its been more than 3 weeks and i am continuously emailing to payumoney regarding the account settlement but in every mail they asked me to wait for 24 to 48 hours and even after 4 days they don't reply.

I request you to either refund all my payment or complete the payment gateway activation process for unlimited amount of transactions currently my account is having 50000 limit per month.

Regards,
Kamal majhi
My merchant id: 6062139

Feb 26, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2019

PayUMoney Customer Care's response Hi,

We'd like to inform you that our team is already assisting you via Ticket ID 04126973. Kindly revert on the same and our team will help you out further.

Regards,
Team PayU

Feb 14, 2019

Updated by Kamal Majhi Dear PayuTeam,

Its been many days but my issue is still not resolved. Kindly resolve it asap as it is badly hampering my business.

Regards,
Kamal

Feb 19, 2019

Updated by Kamal Majhi Dear PayuTeam,

It is completely not acceptable that you even don't care about your customer's crisis. Its been more than one and half month and you are not providing a satisfactory solution.

You missed your deadlines many times.

Regards,
Kamal Majhi

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I have a merchant account with payumoney. From 5th December 2018 last month, there has been no payment to my account. They said thaat there is some kyc probem with my bank. However my local bank said that m account is completelety updated and can recieve money. On asking for forwarding what the bank communicated to them, payu is not responding.

I had to even issue refund to buyer for 11, 100 on 5th jan and the money has not even refunded. They are neither transferring money to my account nor refunding to buyer since last month even after repeated mail and assurance that it will be done in next few days. please check attached mail screenshot on Dec 28 and Jan 9. I have similar reply on many more separate occassion.

Very unethical behavior and even when I am trying to contact by phone it's just redirecting me. I have tried contacting via mail and twitter, but they just give generic reply that ticket has been created and forwarded to concerned team

+2 photos

PayUMoney customer support has been notified about the posted complaint.

Jan 22, 2019

Updated by Bisleshan Das Also attaching my merchant dshboard where the settlement is still showing in progress for more than a month. I have taken out transaction id and customer email to protect privacy

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I made a payment with one of the companies called mycutemini using payumoney. I made the payment using my credit card, but it's a normal payment, however it's taken as a payment for gold. I contacted my bank hdfc and they said they won't be able to convert a payment for gold into an emi. Basically i never purchased a gold with that money. Payumoney has converted it into a gold loan. I have all the payment transaction id which i'm not willing to disclose on the public forum. Please convert it into a normal payment asap

Feb 24, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2019

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Indore, Madhya Pradesh

Sir,
Usually I do shares market i received a call from Wealth IT Global, Indore and introduced Mahalaxmi Broking they send me mail to open dmat account they annoyed me to opened demat account through mail at mahalaxmi broking indore, then i opened they purchased me some shares and send contract through mail ID [protected]@gmail.com they asked me to pay some amount which is short fall i told them i have no bank balance so they annoyed me to transfer through credit card i told them i have no idea to pay through Payumoney they asked me to share credit card no first i refused they annoyed me to if you are not pay your investment will be lost that time my investment was above 1 Lakh so i paid through payumoney they only transfered and i send OTP which i have received through SMS.
30.11.2018 PAYU MONEY rS. 15000/- SBI CREDIT CARD
Please help in this matter
Thanks & Regards
B.Sriram Varma
[protected]
Hyderabad
Telangana

Feb 23, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jan 23, 2019

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Palakkad, Kerala, 678009

Website: www.irctc.co.in

Dear sir,

I had made a booking through irctc which i cancelled the same day. While checkung with irctc, it says the amount was refunded back the next day. But please note that i have not yet received the amount in my account. Request you to do the needful to refund the amount to my account.

Please find the details below:

My transaction id: [protected]
Pnr: [protected]
Transaction date: 10 jan 2019
Cancellation/refund id: [protected]
Bank name: payu money
Booking amount: 1585.0
Refund amount: 1520.0
Refund date: 11 jan 2019

Feb 21, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jan 21, 2019

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Website: www.payumoney.com/merchant-dashboard/#/transactions

It's been 2 months i'm following about my account settlement.
They don't even have any customer care number. Where i can talk. I've sent at-least 100 emails to them, but no reply. Now they have disable my account and it i raise any complaint it wont even register it. All my money they have kept with themselves and they have no intention to settle it.

It looks like pay u money is a fraud payment gateway. And they keep making excuses when it comes about payment to seller

Mar 14, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jan 21, 2019

PayUMoney Customer Care's response Hey,

Apologies for the trouble you had with our services. Kindly write to us at [protected]@payumoney.com and our team will definitely help you out in the best way possible.

Regards,
Team PayU

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Address: 721253

Mid-6213456
Payment i'd[protected]
Payment i'd[protected]
Payment amount 2500 by using bharat qr
It showed payment deposit on hold for 5 days then i contacted to care. They call me and say your settlement will be released soon. After sometime i got a mail that says that your hold payment has been released. But just 1 payment shows that the deposit is in progress, but in the next morning it shows payment deposit cancelled for both payments. When i press refund button it shows that the amount can only be refunded from the next payment you collect. Now what will i do?

+2 photos

Feb 21, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jan 21, 2019

PayUMoney Customer Care's response Hey,

Apologies for the inconvenience caused to you. Kindly write to us at [protected]@payunow.com and then our team will help you out further.

Regards
Team PayU

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D

danish tech

from Moradabad, Uttar Pradesh

Jan 22, 2019

Please refund my payment i paid electricity payment amazon id on 20 january 2019 tw times i revised payment but bill not successful i paid two times via air tel payment bank i received one time payment refund only but second one not credt my a/c transaction id is [protected] email [protected]@gmail.com mob no. [protected]

payment deposit cancelled by payunow - Comment #3331839 - Image #0

payment deposit cancelled by payunow - Comment #3331839 - Image #1

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PayUMoney Customer Care's response, Jan 23, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

S

Suman Kumar Sahu

from Bhubaneshwar, Odisha

Jan 22, 2019

I booked 1 ticket on 12 Jan and cancelled it in irctc app it's showing that the refund has been done but I didn't get the money yet. I attached the screen shot of the transaction below. Kindly solve the issue. I do the payment through payumoney gateway and by my debit card.

payment deposit cancelled by payunow - Comment #3331882 - Image #0

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PayUMoney Customer Care's response, Jan 23, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

A

Arhan011

from Udaipur, Rajasthan

Oct 27, 2019

Mid-6798522
Payment i'd[protected]
Payment i'd[protected]
Payment amount 352 by using debit card
It showed payment deposit on hold for 14 days then i contacted to care. But not response. But just 1 payment shows that the deposit is in progress, but in the next morning it shows payment deposit cancelled . When i press refund button it shows that the amount can only be refunded from the next payment you collect. Now what will i do?

payment deposit cancelled by payunow - Comment #3571588 - Image #0

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Address: New Delhi, Delhi, 110021

Website: PayUmoney and HTET ONLINE REGISTRATION DEPARTMENT

Sir/madam i fill a htet online form after fill all detail then opening payment page i try to pay by netbanking on 29 nov 18 it show tranction failed but amount was deducted and in htet online form also showing pending payment. Then i try to payment on 30 nov 18 that time it show tranction is successful and how it possible two payments for one transaction. I think it a fraud and cheating. Htet online form show payment is paid but after 51 days my money was not refund in account. When i try to contact for it payumoney they said contact your bank. After that i contact with bank it they said that tranction is successful not bank fault. When i try again to payumoney they advise me to contact htet online registration branch but they are not reply me for mail and phone.
Please look into the matter and take an needful action for it.
Contact no. [protected]and [protected]
Mail [protected]@gmail.com
Htet reg - 5050312

Feb 24, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Jan 20, 2019

Updated by Sandy420 After complaining with 30 minute call from PayUmoney they asking my card details and also pin they payment for 5000/- for atom technology asking me to OTP they are repeating agin fraud or fraud .

Jan 20, 2019

Updated by Sandy420 These [protected] & [protected] from calling by someone are telling refund section of PayUmoney and authorised agent of payUmoney gate way and asking me to debit card or credit card details or asking pin code or OTP for fraud and again unauthorised tranction in account.

Verified Support

Jan 21, 2019

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Jan 21, 2019

Updated by Sandy420 How many times I update these documents please refer previous mail.
I will go in court if not taken an needful action against my problem.

Jan 21, 2019

Updated by Sandy420 Some non- sense joker caller me and doing fraud activity asking CARD DETAILS and CVV number and ATM PIN and also asking OTP and promise to refund my money by these culprit.

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Bought a camera from fotocircle.com
However, it turned out they provided wrong details for the camera. So they processed refund.
Fotocircle say they have processed it on 13th jan.

Below are the transaction details:-
Date of transaction - 12-jan-2019
Amount - 28, 768.13

Merchant payu id - [protected]
Reference id provided by payu - 5c3c1a789b330

+1 photos

Feb 20, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jan 20, 2019

PayUMoney Customer Care's response Hi,

Your transaction has been processed for the refund. Banks generally take 3 to 5 working days (Excluding Saturday, Sunday and bank holiday) to refund the amount back to the customer's source account. We appreciate your patience in the interim.

Regards,
Team PayU

Jan 21, 2019

Updated by pratik_83 It is already been 5 working days.
It was initiated on 14th Jan. So today completes the 5 working days. Still have not received any refund.
Getting refund from Amazon takes a couple of days at MAX. Why do you take MORE than 5 days to do it?

Jan 22, 2019

Updated by pratik_83 Today is 7th day since the refund was initiated.
Any update???

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Address: 122002

Website: www.payumoney.com

Payumoney — electricity bill payments to pspcl punjab state power corporation limited my kulwant singh my account l62mn560025l
Inr 3601 paid to pspcl being electricity bill using my debit card with punjab national bank and payumoney.
Payumoney has acknowledged receipt of money on with payment id[protected] and merchant order id: pyu[protected] on same day 17.12.2018 when the amount was debited from my account.
Kindly let me know when will pspcl get the payments i am very anxious as pspcl have not received payments yet

+4 photos

Feb 23, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Jan 18, 2019

Updated by Guri_maan z Payumoney — electricity bill payments to pspcl punjab state power corporation limited my account L62MN560025L
Inr 3601 paid to pspcl being electricity bill using my debit card with punjab national bank and payumoney.
Payumoney has acknowledged receipt of money on with payment id[protected] and Merchant Order ID: PYU[protected] on same day 17.12.2018 when the amount was debited from my account.
Kindly let me know when will pspcl get the payments i am very anxious as pspcl have not received payments yet

Verified Support

Jan 20, 2019

PayUMoney Customer Care's response Hey,

Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - PYU[protected] in order to get the status at their end.

Regards,

Team PayU

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Address: Barnala, Punjab, 148108

Payumoney — electricity bill payments to pspcl punjab state power corporation limited my account l62mn560025l
Inr 3601 paid to pspcl being electricity bill using my debit card with punjab national bank and payumoney.
Payumoney has acknowledged receipt of money on with payment id[protected] and merchant order id: pyu[protected] on same day 17.12.2018 when the amount was debited from my account.
Kindly let me know when will pspcl get the payments i am very anxious as pspcl have not received payments yet

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PayUMoney customer support has been notified about the posted complaint.

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R

Rahul ss

from Amla, Madhya Pradesh

Jan 21, 2019

I have done my reservation but ticket get not booked and money is debited after 4-5 days irctc refund the money in my account but not show in my bank account so please refund the money fast

payumoney electricity bill payments to pspcl punjab state power corporation limited - Comment #3329833 - Image #0

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Rahul ss's reply, Jan 19, 2019

Payumoney — for refund the money

1 Review
Rahul ss on Jan 18, 2019
Mark as Resolved

I have done my reservation but ticket get not booked and money is debited after 4-5 days irctc refund the money in my account but not show in my bank account so please refund the money fast

PayUMoney Customer Care's response, Jan 21, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: 147001

Website: www.payumoney.com

I made a payment of inr 5989 for flight booking through merchant easemytrip booking (Screenshot of whose status attached) through payu gateway. After cancellation a refund of inr 2735 was successfully transferred by the merchant on 8th of january 2019 but hasn't been credited to my account till date.

Request you to resolve the issue to the earliest.

+1 photos

Feb 17, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2019

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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S

Saikimar

from Chennai, Tamil Nadu

Jan 21, 2019

My amt has been debited from my account in LLR pay but aftr payment it shows error without redirect to aptransport page or acknowledgement, how can i get refund or my LLR

refund not transferred - Comment #3329716 - Image #0

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PayUMoney Customer Care's response, Jan 23, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

P

pktomar

from Hyderabad, Telangana

Feb 7, 2019

sir maine payumoney trow irctc se ticket buk kiya tha[protected]ko kishi karan bas ticket cancel karana pada.
ticket cancel ho gya or rupye abhi nahi aaye
cancel date[protected]
complain date[protected]

plz sir solved my problem
thank you sir

pankaj Singh
mobile no - [protected]

refund not transferred - Comment #3345298 - Image #0

refund not transferred - Comment #3345298 - Image #1

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PayUMoney Customer Care's response, Feb 9, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: 560040

Website: ttdsevaonline.com

I have booked ttd seva online booking on 10 members per head Rs.350 17/12/18 time: 23:27 Actual TTD Amount: Rs. 3515/- decudted in my credit card Rs.6180/-authentication no: 284438 and same 17/12/18 time 23:50 Actual TTD Amount: Rs. 2109/-decudted in my credit card Rs.3708/- authentication no: 785834 PAYUMONEY Reference no: [protected]IN. Refund soon.

+1 photos

Feb 18, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jan 17, 2019

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Hi,
Date of incident - 6th january-2019
Marthoma central school
Bus fare 3300
I made a transaction to marthoma central school for my daughters bus fare and amount is 3300. I made the transaction on 6th of january and i do not have any further updates. Today i called up the school and school confirmed they have not got the money yet. Please do the needful to credit the amount back to my bank account since school confirmed they have not received the amount yet.

Feb 19, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Jan 16, 2019

Updated by Girish Govind The reference number of the transaction which is reflecting in the bank account is - [protected]IGAFDARNC6

Verified Support

Jan 16, 2019

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Jan 16, 2019

Updated by Girish Govind Hello,

I am wondering what type of investigation have you done? Why do you say my transaction cannot be traced? do you mean to say i am lying to get money from you? haven't i provided the reference number, transaction date. don't you the capability to extract information with these. I am really surprised with the vague investigation you are doing? do you mean to say my money started from bank and not reached the destination and vanished in the thin air? i am indeed surprise with the casualness in which you handle queries. it is been 7 working days and i haven't got back my money. as per the policy my money has to be returned with in 48 hrs. isn't that the case? do you want me to file a case with consumer court to get back my money. Do some justice to the consumers? do not make him run from pillar to post to resolve such issues?

Meanwhile immediately after raising the complaint my money has been credited back. i will never trust your service. it is really bad.

Jan 16, 2019

Updated by Girish Govind Also you are asking me to provide my debit card number? is that a right procedure? do you have the right to ask for that?

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G

Girish Govind

from Pune, Maharashtra

Jan 16, 2019

Hello,

I am wondering what type of investigation have you done? Why do you say my transaction cannot be traced? do you mean to say i am lying to get money from you? haven't i provided the reference number, transaction date. don't you the capability to extract information with these. I am really surprised with the vague investigation you are doing? do you mean to say my money started from bank and not reached the destination and vanished in the thin air? i am indeed surprise with the casualness in which you handle queries. it is been 7 working days and i haven't got back my money. as per the policy my money has to be returned with in 48 hrs. isn't that the case? do you want me to file a case with consumer court to get back my money. Do some justice to the consumers? do not make him run from pillar to post to resolve such issues?

Meanwhile immediately after raising the complaint my money has been credited back. i will never trust your service. it is really bad.

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