PayUMoney Complaints & Reviews

Address: Valsad, Gujarat, 396050

I have booked ticket on irctc and got unconfirmed ticket which later cancelled automatically. Irctc have refunded to payu but i have not received any payment. Refund i'd is [protected] and the refund amount 480. Refund from irctc has been done on 15/11/2018 but after 15 days even i have not received refund payment in my bank account. Please check into the matter.

Jan 9, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: 560072

Website: BBMP ( BRUHAT BENGALURU MAHANAGAR PALIKE)

Dear PAYU COMPANY,

I have made a online payment to BBMP Merchant online through my

HDFC Bank account no. [protected]

REFRENCE No.[protected]

DATE OF TRANSACTION 28.11.2018

PAYMENT AMOUNT Rs.1484.90

BBMP CHALLAN No.
BBMP/5059/CH/18-19

The transaction is failed and amount is not reversed back in my bank account yet, i do kindly request you to reverse back my payment amount as soon as possible..

Attached Bank statement...

Kindly do the needful AS SOON AS POSSIBLE..

THANKING YOU
WITH REGARDS
OMPRAKASH
BANGALORE
Mobile No.[protected]

Jan 14, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Dec 01, 2018

Updated by DON3 PAYU COMPANY IS A FRAUD COMPANY DO USE PAYUMONEY GATEWAY THE MONEY STUCKED DOES NOT COMES BACK AND THERE IS NO PHONE NUMBER OF THE COMPANY..
IT IS A BOGUS COMPANY

kindly refund my money do not behave like a fraud company..

I have made a online payment to BBMP Merchant online through my

HDFC Bank account no. [protected]

REFRENCE No.[protected]

DATE OF TRANSACTION 28.11.2018

PAYMENT AMOUNT Rs.1484.90

BBMP CHALLAN No.
BBMP/5059/CH/18-19

The transaction was Blank as i didnot got any success or any message after the transaction and amount was deducted from my accountand is not reversed back in my bank account yet, i do kindly request you to reverse back my payment amount Rs.1484.90/- as soon as possible..

Kindly do the needful AS SOON AS POSSIBLE..

THANKING YOU
WITH REGARDS
OMPRAKASH
BANGALORE
Mobile No.[protected]

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I am merchant on payunow, i collected some amount on 10-nov-2018, and payunow updated that amount status as "payment deposit on hold - contact us to resolve". I contacted them multiple times through mails but they keep on saying 10 working days, but it's already crossed 10 days and there is no customer contact number. It's been 19 days i didn't get my amount as payu commit 72 hours settlement timeframe. Kindly help me out. My registered email id is [protected]@gmail.com and payment id:[protected] and mid: 6100225.

Please process it asap or contact me otherwise i will file a court case against payu

Jan 2, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2018

PayUMoney Customer Care's response Hi Pratap,

Apologies for the delay, we'd like to inform that your settlement has been processed and the amount for the same shall reflect in your bank account soon. Requesting your patience in the interim.

Team PayU

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Address: 560016

Website: bbmptax.karnataka.gov.in

Hi all,
I recently paid my bbmp property tax online via http://bbmptax.karnataka.gov.in for[protected]. I paid around 25000. I paid through upi and received a received a status like "your transaction, check after two hours for payment status." after two hours my payment was successful. But my first payment amount is not yet returned. Bbmp simply put the disclaimer "bbmp is not responsible for any double/ excess payments." by looking at this i feel that bbmp know that online payment surely will fail for more then one time. I tried all contacts given in website. I tried to given grievance, it is not allowing to give grievance for 2017-18 payments. So i dont have option now, need to go bbmp office. Simply i could have paid in bbmp office, instead of making cashless transaction. I wonder when i will get my duplicate transaction amount back.
Thanks,

Jan 3, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Nov 29, 2018

Updated by ajithnandish I tried all contacts given in website. I filed a grievance BBMPT[protected] And BBMPT[protected]. So i dont have option now, need to go bbmp office. I could have paid in bbmp office, instead of making cashless transaction. I wonder when i will get the refund or whether will I.

Verified Support

Nov 29, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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S

Sandy420

from Pune, Maharashtra

Nov 29, 2018

Sir money is debited from account it show from your side successful but same tranction money for paid that agency it show tranction failed .but tranction from your side successfully processed. Sir how it possible. Sir please take in needful action

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PayUMoney Customer Care's response, Nov 30, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Mumbai City, Maharashtra, 400708

Client name :payumoney
Request to refund the amount asap.

Transiction date:-27 nov 18, 01:34 pm

Merchant name-national institute of technology kurukshetra

Merchant order id-nitk182556

Payment id[protected]

Paid500.00

Failed

My name - sahil koul
Email - [protected]@gmail.com
[protected]

I need my money back please help

Jan 7, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2018

PayUMoney Customer Care's response Hi,

your transaction id[protected] for 500.00 INR is failed. Banks generally take 3 to 5 working days (Excluding
Saturday, Sunday and bank holiday) to refund the amount back to the customer's source account. We appreciate your patience in the interim.

Team PayU

Dec 17, 2018

Updated by sahilk415 i still didnt get my money back what should i do its been above 20 days now

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A transaction processed on merchant name (Rathira ayurveda) bearing merchant order id (333416) for purchasing '10 days days hair oil'.

The payment id:[protected] on 20.11.2018 at 19:55 hrs. However, the transaction dropped and an amount of rs.899 got debited from my bank account. The relevant screenshot is enclosed below for your reference.

As per the payu money policy, it is confirmed that refund takes upto 3-5 business days from the date of refund to reflect in consumer bank account (Excluding saturdays, sundays and bank holidays). My transaction dropped on 20.11.2018, but there isn't any response so far from payu money.

My e-mail id: kishankaniti. [protected]@gmail.com
My contact no. [protected]

I expect you to redress the issue immediately since it has been more than a week now. Otherwise i will have to proceed with other recourse as deemed fit.

Jan 3, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Bhopal, Madhya Pradesh, 462003

Hello sir... I booked my ticket from irctc app at 25 nov 2018 and paid by payumoney. My ticket didn't book but payment debited from my account.

My transaction id is-[protected].

Kindly resolve my problem and reply me as soon as possible. Thank you.

With best regards
Satyendra yadav
+91+[protected]

Jan 4, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Panchkula, Haryana

I have done two transactions using payumoney to make payment to mind research foundation panchkula. 1st payment was done on 24.11.18, payment id[protected] of rs 650/-. 2nd payment done on 25.11.18, payment id[protected] of rs 650/. I received success payment messages on mobile, but beneficiary said that they have not received payments on both occasions.

Link given by mind research foundation for payment is:
http://themindresearchfoundation.org/pay-now/

Which i used to make payments to them.

Is this type of service being provided by payumoney where customers amount is debited, but never credited to beneficiary? Is this payumoney's another way of earning/robbing money from customers?

Jan 5, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2018

PayUMoney Customer Care's response Hey,

Please note that both the transaction are successful via PayUmoney Payment Id[protected]/[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU

Verified Support

Dec 03, 2018

PayUMoney Customer Care's response Hey,

Please note that both the transaction are successful via PayUmoney Payment Id[protected]/[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU

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V

vinod312

from Akhnur, Jammu and Kashmir

Dec 2, 2018

Please provide me any proof such as screen shot of credit to merchant's account, so that i can sue them in court.. They are denying the credit of both transactions. I need a proof or else I have to move to consumer court.

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Address: Jajpur, Odisha, 755015

Website: irctc payumoney source

I had tried booking from irctc today using debit card rupay card from payumoney due some prblome or what i dodn't the payment didn't get through at it showed payemnt pending from bank end.And due to some emergency I have to book the ticket once again using the same debit card but from different source using nebanking. So kindly refund the amount.Transaction Id-[protected].

Dec 30, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: 500015

Website: www.payumoney.com

I was trying to book my tickets on irctc using payumoney gateway using my citi bank credit card. The transaction failed and irctc shows it under failed transactions. The amount has been debited from my credit card.
When can i expect my refund.

Details:

Transaction id from irctc: [protected]
Date of transaction : 24th nov 2018
Last 3 digits of my credit card: 6181

Nov 30, 2018

Complaint marked as Resolved

Amount has been received.

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2018

PayUMoney Customer Care's response Hi Vinay,

The amount for the PayU Payment ID [protected] has been refunded to your source account via bank reference number 5433120757836060904080. We'd request you to get in touch with your bank with the provided reference number to get the status of your refund at their end.

Team PayU

Nov 30, 2018

Updated by VinayCBIT Thanks for the quick response. Amount has been received.

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Sir
I have been refunded an amount of 3500 from payu on 21-11-18 with reference number[protected]. This amount was paid by me to headphone zone, 0n 18th and later refunded to me on the 21st as the product was unavailable.
Sir, i humbly request you to look into the issue and help me by having the amount credited to my account. I've already spoken to the branch, and the helpline, but they were unable to help.

Jan 1, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 28, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

View replies

L

Lakshmi Gayathri

from Hyderabad, Telangana

Dec 19, 2018

Hi Vijayan,

If the amount has not been refunded yet, I'd suggest you to proceed legally if feasible for this.

PayU customer service isn't so consumer friendly and will never resolve the issue.

It has been 3 and a half months now and my money is not refunded yet. They keep saying that money is charge backed but they send you no proof validating the same. Highly suspicious behavior.

Best Regards,
Gayathri

Reply

PayUMoney Customer Care's response, Dec 19, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,

Team PayU

L

Lakshmi Gayathri

from Hyderabad, Telangana

Dec 19, 2018

Hi Pay U Team,

When asked about the following very clearly you came up with PayU ID's which cannot be considered as a valid
information for reference and proofs nor can be checked with ICICI .

1. The date on which the charge back was raised.
2. Scan copy of bank statement indicating the debit for the required transaction from your side- proof that you transferred the money to us.
3. The ICICI bank transaction ID (NOT YOUR PAY U ID), which was generated while transferring the amount to the respective ICICI bank, including the screenshot in a pdf format, of the transaction made .

https://www.consumercomplaints.in/payumoney-payumoney-are-you-defrauding-people-...⇄

Now if this is not resolved, I will be filing a case in District Consumer court.
SPEAK UP.

Best Regards,
Gayathri

Reply

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Address: Jalandhar, Punjab, 144001

Your payment id[protected] of rs.380 for punjab state power corporation was aborted. But amount was deducted from my pnb account.
Please refund my amount as soon as possible.
Time was 11.06 am, today.

My pnb account no. Is [protected].
Net banking login is pnb retail user.

My details:

Name: rohit kalia.
Mobile-[protected]
Email: [protected]@rediffmail.com

Dec 28, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 27, 2018

PayUMoney Customer Care's response Hey,

Please note that this is a successful TXN via PayUmoney Payment Id[protected]at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - PYU[protected] in order to get the status at their end.

Regards,

Team PayU

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M

Mugunthan Raja

from Chennai, Tamil Nadu

Nov 27, 2018

I booked train ticket IRCTC Site On 10th Nov18 but transaction failed Transaction Id: [protected].But till now not received my account.Complaint to IRCTC but reply fully refund message [protected] 13-Nov-2018 Success Full Refund '[protected]
But refund not received so refund my account as soon as possible.

Reply

PayUMoney Customer Care's response, Nov 28, 2018

Verified Support

Hi Mugunthan,

The amount for the PayU Payment ID 7631655273 has been refunded to your source account via bank reference number 831840019517. We'd request you to get in touch with your bank with the provided reference number to get the status of your refund at their end.

Team PayU

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On 22nd november i have transferred rps 480/to inb a. M market places pvt lt, ref no [protected]igaeuulato from my sbi account ×××××××8287 named deepa baruah. Amount was transferred but for some reason i couldn't complete my order.. Please help me in redeeming my money.. L have bought a saree in lime road app and transferred my money through my net banking sbi account nagaon branch state assam to inb a. M market places pvt lt
Ref no [protected]igaeuulato. Please help me out.
Money was transferred but i failed to compete the order for some reason..

Dec 27, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

View replies

S

SHUBHAM MAHAMULKAR

from Pune, Maharashtra

Nov 26, 2018

I was trying to book ticket from Dadar to Udaipur, after putting all the details and otp the screen showed payment successful. And it asked me to wait till it redirect to irctc site and I waited for almost 30 minutes and that was end of my patience, the money is deducted but ticket not confirmed. please give me my money back.

Reply

PayUMoney Customer Care's response, Nov 27, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

A

aeburkul@1

from Pune, Maharashtra

Nov 26, 2018

Please stoped by my payment Rs 4000 Ruppes future investment . सर फ्यूचर इन्हेस्टमेंट कंपनी को होनेवाला 4000.00रूपये (चार हजार रुपये)का भुगतान ना करे ओ हमारे वाॅलेट मे वापस रखे या हमारे डेबीट कार्ड मे जमा कीजिए

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A

aeburkul@1

from Pune, Maharashtra

Nov 26, 2018

सर हमसे गलतीसे पे यु मनी वाॅलेट मे डेबीट कार्ड से 4000रू माञ टान्सस्पर हो गये है!कृपा करके हमारी रकम हमारे एसबीआय बॅक अकाऊंट मे जमा कीजिए आपका कृपा अभिलाशी

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PayUMoney Customer Care's response, Nov 27, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Kollam, Kerala, 690561

I am Anugrah k John ..I have booked one ticket through IRCTC on Nov 19th..and cancelled it on 20th..the status shows that the amount is refunded to my account..but actually it doesn't..plz solve my problem.. below I am posting the screen shot of the transaction details...plz solve it..plz take it as necessary...why it is not refunded to my bank account..plz help..plz

Dec 28, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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R

Robo Daa

from Hyderabad, Telangana

Nov 26, 2018

I have ordered a t shirt and paid amount through PayUMoney.but I didn't receive my t Shirt..

Reply

PayUMoney Customer Care's response, Nov 27, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Mumbai City, Maharashtra, 400091

Website: Www.payumoney.com

Hello

I had completed payment to adani electricity from payumoney gateway and had got a email confirmation from payumoney on 30th october.

The amount has not been receievd by adani electricity and i also did not get any payment confirmation from adani electricity. I have been now charged late payment charges also as thr payment was not processed by payumoney.

My payment details are as follows
Payment id: [protected]
Merchant order id: relpu11a34907981fb8130d6c

Please refund to me entire amount including late payment charges which are due to payumoney.

In case the payment is not refunded within 5 days i will approach consumer court in this matter.

Regards
Suresh gujarathi
+91 [protected]
Email : [protected]@gmail.com

Dec 27, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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B

Bharat Darak

from Bhusawal, Maharashtra

Nov 26, 2018

Plz refund my cancel ticket amount through irctc which was refund show as payumoney
Refund ID[protected]

Reply

PayUMoney Customer Care's response, Nov 27, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: 711411

Website: [email protected]

Hi,

Booked Ticket on IRCTC using Payumoney amount debited INR
370.49 but IRCTC website showing Payment Pending from Bank End, I inquired at my Bank and they confirmed that money has been debited and there is no problem at Bank End. IRCTC anyway unable to sya anything as their System is always problematic. Kindly confirm as neither I am able to book new ticket nor I am able to get the status of the booking. The Message received from my bank as below:

Rs 370.49debited from a/c **3203on 14-11-18 payyou [protected]@hdfcbank(UPI Ref No[protected]. Not you? Call on[protected] to report

Jan 13, 2019

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Mumbai City, Maharashtra, 400066

Website: www.payumoney.com

I had partially cancelled my ticket on the 19th of october 2018 and cancelled the ticket completely on the 20th october 2018. This is to bring to your notice that i still haven't received a refund for the same. I have received a partial refund amount of rs 1025 but another refund of rs 1025 is still pending. It shows status refunded in my refunds in irctc app which means irctc has refunded it back to payumoney. Please look into the matter and get my refund processed for the same. Please find the details about the ticket pnr no, transaction id below. Please note the total refund amount was rs 2050 but only a partial refund of rs 1025 is received. Please process my refund as soon as possible as it has already been over a month since irctc refunded it to u. I am attaching screenshots to further support my claim.

Dec 24, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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S

samfloyds

from Mumbai, Maharashtra

Jan 12, 2019

its not resolved... the refund is still pending

Reply

PayUMoney Customer Care's response, Jan 13, 2019

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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I have book a train ticket on 9/11/2018 using payu money payment gateway .
i have a cancelled a ticket on 10/11/2018.
my pnr no was [protected].
in my irctc website the status shown is money refunded to payu bank. but money was not refunded to my bank account.
transaction id [protected]
refund id [protected]
please credit my refund amount to my bank account

Dec 26, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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G

Geetanjali Kataria

from Hoshiarpur, Punjab

Nov 23, 2018

On November 5 I had booked railway ticket using ur site. But the tatkal ticket is not booked. However the amount deducted from my account. Till date I have not received any mail of refund from ur side. Its to slow process. Please give me solution as soon as possible.Sorry to say but very slow service.

Reply

PayUMoney Customer Care's response, Nov 26, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Gurgaon, Haryana, 122003

Website: www.payumoney.com

This is about a transaction done on 16th november 2018 with tracking id[protected]. I made a payment of rs 13500 to henry harvin institution for my green belt six sigma course through payumoney portal. The payment was successful and money deducted from my account but it did not reach the merchant henry harvin.
Upon inquiry no one is taking accountability of the money received.
I want my money refunded to my account.
br...

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Address: Kanyakumari, Tamil Nadu, 629166

Website: msupayment.in

I paid MSU payment using PayUMoney the amount debited but the hall ticket not downloading then I tried once again and paid again to get hall ticket kindly refund the money for failure transaction.
Payment Id :[protected]
Merchant Transaction Indentifier : 201730925152061810042vzf8cCEF18N
sum of 1167 rs.
Kindly refund me
I have placed complaint one month before also till now I not get my refund.
If pay u money is not responsible then where would I go. in bank they are telling that they placed complaint but the status is pending how long we have to wait... I contacted msu payment helpline there is no response

Dec 23, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 22, 2018

PayUMoney Customer Care's response Hi Prabha,

Please note that your transaction is successful at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

Regards,

Team PayU

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