Claimed

PayUMoney Complaints & Reviews

3
Last updated Mar 28, 2024
Complaints 3770
Resolved
2131
Unresolved
1639
Quick Links
Statistics
Share
Contacts

File a complaint to PayUMoney

Having problems with PayUMoney?

File a complaint and get it resolved by PayUMoney customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
PayUMoney
Customer Service Contacts

PayUMoney Website

PayUMoney Head Office Address

7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32
Gurgaon
Gurgaon District
Haryana
India
122002

PayUMoney reviews & complaints page 124

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
K
kirti@22
from Delhi, Delhi
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund has not been transferred to my account

Address:Gurgaon, Haryana, 122001

My return refund money from e-commerce site shein was refunded through payu. It has not been transferred to my account yet. I contacted my bank but they have not received the amount from payu's end.

Below are the required details:

Request id: [protected]
Date of transaction: 10th october 2018
Refund amount: inr 1570

The screenshot containing all the details has been attached below...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
9
9967636
from Hisar, Haryana
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

payment not refund

Have booked two ticket on irctc using my using my master card but automatic cancel both ticket on irctc portal its showing money has been refunded back to payumpp but the refunded money has not been credited back to my account. Please look into matter

Date of cancellation of e-ticket/date of failure of e-ticket booking:06-oct-2018
Refund processing date:08-oct-2018
Refund amount:2160.98
Refund reference...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Ali Qambar Rizvi
from Varanasi, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

irctc rail ticket

I had booked a ticket from ate-ljn dated 03 nov 2018, on 22nd october 2018 from thr irctc rail connect app. Amount got deducted from my bank account and ₹506.8 was debited from my account. The ticket was not booked as payment gateway took too much time to respond. I have attached the screenshots of the complaint. The complaint reference number is [protected].
The payment status is showing as pending from bank end.
Please...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Subhojyoti Basu
from Ahiri, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

amount not credited to my account for failed transaction

Irctc transaction

Bank reference id: 75503728291023778538488
Refund id: [protected]
Showing amount credited to my account in irctc app buy actual transaction have not taken place. The actual transaction was done on 15.10.2018 but till date i. E. 21.10.18 there is no credit of the amount into my account. This is really embarrassing and action in this regard is utmost wanted.
Please do the needful at...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Sanjay kumar007
from Bhabua, Bihar
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

money refund, for cancellations train tickets.

I have cancelled my ticket with pnr number
[protected] on 7 oct 2018 till date i have not received my refunded amount. Kindly check the status. As per irctc they have already refunded the amount to payumoney. Still there is no balance of refund on my account. Please let me know when they will refund the money.
Refund id: [protected]
Transaction id: [protected]...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
ARUN JAMES
from Madanapalle, Andhra Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund of irctc failed transaction

I have tried booking an irctc ticket through payumoney gateway and the transaction got failed and the amount got debited from my account. I tried booking through the payment gateway since i was using a south indian bank account.

I checked with irctc and i have attached a screenshot of what i found. It is clearly stated that the amount is refunded to payumoney and you haven't refunded the amount yet. Its been a weeks time...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
RakeshKulkarniBLR
from Bengaluru, Karnataka
Report
Copy

fraud / scam by payumoney

Website:www.payumoney.com

Payumoney is one of the biggest scam and fraud that is going on.

If you are a small to medium level merchant than i can guarantee you that you will get scammed. It’s just a matter of time.

This is how they scam.

When payments are small and not many they will send it to your bank account in time.
You will gain more confidence in them
Once you start receiving big payments, then one...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
subrato1993
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refunding for amount

Address:Bangalore, Karnataka, 560066
Website:www.payumoney.com/customer/users/paymentOptions/#/69F434B0F1E85E01C40EEDFB80A8D06D/makeyour2018aweso

Dear team

16 of october i did one transaction the amount is deducted from my account but it is not credited to the beneficiary account i am trying to make a contact to your team but i didnt get any proper response i have attached two sceeenshot for your reference.

Transaction reference id :- [protected]

Actively waiting for you response

Regards'
Subrato chakraborty...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
K
Kamiya Dargan
from Korampallam, Tamil Nadu
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

payment not received and no update even

Date - 21-september-2018
Transaction for inr|2000.0 to ibibo web pvt ltd has been completed successfully with reference id 94643313.
Your payment (Id-[protected]) of rs 2000.0 for test account is successful.

Last email from payumoney
Last mail from payu

Dear merchant,

Greetings from payu!

As we have checked, the said transaction has passed through test environment...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
givemeromteam
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

website verification

Address:Thane, Maharashtra, 400604
Website:www.givemerom.com

I am a customer of more than 1 year,
I have been frustrated with your service since last 7 weeks, my settlement of around 40 thousand rupees has stopped,
I repeatedly mailed it to me for 1 to 2 days, the talk is avoided or ignored, i do not know, but i am not able to sell my products due to this loser service.

I have already made payment transactions of about 2.5 lakhs, but i have not had problems since i thought...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
G
Govind_007
from Abhaneri, Rajasthan
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

amount is not settled its 3 week and no response

Address:122002

Hi,

We are having metchant account with payumoney and they are holding our payment from 3 weeks. They are not even replying emails or no call.

Payuoney is sounds now total scams. How can they hold customer money which does not belong to them.

Its total failure of service and we raised complain with rbi.

The min failure is they are not replying and not calling even after having merchant...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy
A
Alvin George
from Bengaluru, Karnataka
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund from airbnb initiated but payumoney holding my refund.

Address:Bangalore, Karnataka, 560102
Website:www.payumoney.com

I have a refund from airbnb from cancellation of a booking. They already initiated payment on september 29th 2018. They shared transaction number also. Airbnb clearly said, pay u money is processing the amount within 10 days time.. It is been more than two weeks.

Pay money sucks. Their customer care number not picking up calls. No response on email. This is really frustrating. If its not resolved, i am ready for a legal battle..br...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
G
gaur_pradeep
from Kolkata, West Bengal
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

online payment for dominos pizzas using american express credit card

Address:Kota, Rajasthan, 324005

On september 20th i ordered pizzas from dominos and paid inr 3, 308/- online using payumoney. I paid through my american express credit card, however, the transaction was not completed so i had to pay cash. However, now in the statement of american express credit card dated 11th october i have been charged inr 3, 308/-. Please confirm when will i get the refund of this amount....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Ashwini Wakchaure
from Palghar, Maharashtra
Report
Copy

refund of money money deducted two times

Address:Nashik, Maharashtra, 422010

I ordered book online of chartotar publication through payumoney at 08/10/2018 of rs 350.. My money deducted 2 times.. I also contacted chartotar publication they told me that only one time order is received by them and only 350 rs credited to their account.. But my bank account shows two time deduction of rs 350.. I paid total 700 rs.. Please refund my money back rs 350......
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
A
Ashwini Wakchaure
from Palghar, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund of money two times transaction happened

Address:Nashik, Maharashtra, 422010

I ordered book online of chartotar publication through payumoney at 08/10/2018 of rs 350.. My money deducted 2 times.. I also contacted chartotar publication they told me that only one time order is received by them and only 350 rs credited to their account.. But my bank account shows two time deduction of rs 350.. I paid total 700 rs.. Please refund my money back rs 350...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
I
imperial tourism
from Korba, Chhattisgarh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

website verification pending since 28/09/2018

Address:Shajapur, Madhya Pradesh, 465001
Website:www.imperialtourism.net

Sir please verify imperial international tourism website www.imperialtourism.net

All verification is complete but webiste not verify

Merchant id-6408305
Email - [protected]@gail.com
Website - www.imperialtourism.net

Sir please verify website because our business is hold is to pending website verification pending,...

Pur business details are-

Imperial...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
deepaghandiyali
from Nawada, Bihar
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

irctc payment is pending from your end

Address:248001

I have booked a ticket in irctc from your payment mode on 10th oct 2018 but still the payment is pending from your end and the amount for rs. 210 has been deducted from my account. The amount of the ticket has not been submitted to irctc. I have to go on journey on 12th oct 2018 so i have booked another ticket now. Please refund the amount of rs. 210 the transaction id is[protected] and reservation id is [protected]....
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
P
Pardeep Janagal
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

refund for failed transaction on irctc app

Address:Pune, Maharashtra, 411040
Website:www.payumoney.com

I have booked ticket on ircrtc.co.in costing amount of 3880 on october 20. The bank was sbi and payment gateway was payu money. The transaction failed but the money was deducted from my account. How and when will i recover my amount.
My transaction no is [protected].

message form bank - Thank you for using your SBI Debit Card 459XX1718 for a purchase worth Rs3880.0 on POS IRCTC1117198 at WWW IRCTC CO IN txn#[protected]....
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
Satyam Property
from Udaipur, Rajasthan
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

money deducted but company said that they don't receive money from payu

Address:Kota, Rajasthan, 324008
Website:Onlinedthservice.com

I have booked a reliance big tv from payi at online dth service on 13.03.2018 and payi received the money and sent me the confirmation via mail..
My transaction i'd was
106362_18031336
[protected]
9.29 am
Amount 548/-

Big tv did not given me the connection from 5l6 months and now they said that we don't have received money from pay u so we can not give u the connection..
What the service...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sndpsngh
from Noida, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
Report
Copy
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

unfinished transaction

Website:dpsnoida.dps.society.net.in/Fee_Payment

I made a transaction to delhi public school noida through payumoney and my hdfc account was deducted but the transaction was not reflected at delhi public school's portal. Could you please help me out? My cell is [protected] if you need to contact me.

Here are the transaction details:

Merchant name: delhi public school noida
Payment gateway: payumoney
Date of transaction: october 5, 2018
Amount:...
Helpful
Be the first one to find this review helpful
Found this helpful?
2 Comments
Report
Copy