PayUMoney Complaints & Reviews

Address: 248001

I have booked a ticket in irctc from your payment mode on 10th oct 2018 but still the payment is pending from your end and the amount for rs. 210 has been deducted from my account. The amount of the ticket has not been submitted to irctc. I have to go on journey on 12th oct 2018 so i have booked another ticket now. Please refund the amount of rs. 210 the transaction id is[protected] and reservation id is [protected].

Nov 11, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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T

Tannu Kashyap

from Delhi, Delhi

Oct 11, 2018

Sir on 5/10/2015 I made a payment of 1329.45 rs to ramjas College of Delhi university I have received payment successful status but I haven't received payment receipt my payment id is[protected]. Please send fee receipt to mail ID (mtannu.[protected]@gmail.com). Kindly please send fee receipt I am in urgent need of it . I will highly thankful to you.

Reply

PayUMoney Customer Care's response, Oct 11, 2018

Verified Support

Hey,

Please note that this is a successful transaction via PayUmoney Payment Id - 212334100 at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU

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Address: Pune, Maharashtra, 411040

Website: www.payumoney.com

I have booked ticket on ircrtc.co.in costing amount of 3880 on october 20. The bank was sbi and payment gateway was payu money. The transaction failed but the money was deducted from my account. How and when will i recover my amount.
My transaction no is [protected].

message form bank - Thank you for using your SBI Debit Card 459XX1718 for a purchase worth Rs3880.0 on POS IRCTC1117198 at WWW IRCTC CO IN txn#[protected].

+2 photos

Nov 11, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Oct 09, 2018

PayUMoney Customer Care's response Hi Pradeep, your transaction "[protected]" is successful at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the services/refund, you are requested to contact the merchant directly in order to get the status at their end.

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S

SAJAL KUMAR Banerjee

from Bhubaneshwar, Odisha

Oct 10, 2018

Rs720deducted for 2 AC bus ticket on 23/09/2018 on line booking but didn't get tickets

Reply

PayUMoney Customer Care's response, Oct 11, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Kota, Rajasthan, 324008

Website: Onlinedthservice.com

I have booked a reliance big tv from payi at online dth service on 13.03.2018 and payi received the money and sent me the confirmation via mail..
My transaction i'd was
106362_18031336
[protected]
9.29 am
Amount 548/-

Big tv did not given me the connection from 5l6 months and now they said that we don't have received money from pay u so we can not give u the connection..
What the service you are giving

+1 photos

Nov 14, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Website: dpsnoida.dps.society.net.in/Fee_Payment

I made a transaction to delhi public school noida through payumoney and my hdfc account was deducted but the transaction was not reflected at delhi public school's portal. Could you please help me out? My cell is [protected] if you need to contact me.

Here are the transaction details:

Merchant name: delhi public school noida
Payment gateway: payumoney
Date of transaction: october 5, 2018
Amount: rs 30, 367.70
Transaction id: n4832pm2016378

Thanks!

Nov 9, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Oct 08, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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G

Gurmehar Singh Bumrah

from Chandigarh, Chandigarh

Oct 10, 2018

I pay st xevier school 1st class fees by pay u money on 04-10-18 through e care login Rs. 6132/- of Gurmerhar Singh Bumrah 1st class. but i have not received receipt yet.

gurmukh singh [protected]

unfinished transaction - Comment #3234445 - Image #0

Reply

Gurmehar Singh Bumrah's reply, Oct 5, 2018

i pay 6132/- school fees 3rd installment to pay u money for sx. xevier school bathinda 151001 thoruth e care login but i have not recieved payment's reciept. detail
Gurmehar Singh Bumrah
Class 1st D
my selft Gurmukh singh 9501800200

PayUMoney Customer Care's response, Oct 11, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

C

Cakes Bakes

from Hyderabad, Telangana

Oct 11, 2018

I have made a transaction 3 days ago amounting rs 1200.. which was supposed to be a payment to mysmartpros.com.. the amount was eeducted from my bnk account but didnt reach the other side account. Im tryinv to contact since 3 days. But unable to reach payumoney. I searched google for helpline number n those numbers r nt valid.. plz help soon

Reply

PayUMoney Customer Care's response, Oct 11, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Gandhinagar, Gujarat, 382424

Website: www.payumoney.com

I have to inform you all that payu money is totally fraud and they are not even respond in 24 hours, they are giving reponce after your bunch of email and after that they are simple text your document is not verified and taking money from users and dont settaled, i have to complain agaist payu money that refund my money and close my account, you people are fraud and cheaters, better refund my money and shut your compnay down if you guys cant resolve the customers problem, they have dont mind that all customers are runnig business and if they cant get proper answer on time than what is the meaning o[censored]sing that kind of services.

Oct 4, 2018

Complaint marked as Resolved

i am just posting this complain and its so that its resolved...i cant understand this complain method

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2018

PayUMoney Customer Care's response Hi, apologies for the inconvenience caused to you. Please help us with your MID and our team will definitely help you out.

Team PayU

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Address: 122002

I booked tickets of inr 1560/- on irctc website through payu money gate way, the amount was deducted from my account ……….1204 but the irctc website is showing "pending from bank end". I confirmed with my bank that money has been deducted and even i got message of deducted amount.
My reference id is - [protected]
Kindly confirm as neither i am able to book new ticket nor i am able to get the status of the booking.

Nov 5, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2018

PayUMoney Customer Care's response Hey,

Please note that this is a successful transaction via PayUmoney Payment Id - [protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU

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D

devanesan_uuu

from Chennai, Tamil Nadu

Oct 9, 2018

I have ticket booked irtc 19.9.2018 trough payumoney still amount not recevie kindly update status transection id -[protected] i need your support as soon as possiable kindly replay to this post .

Thank you

money deducted but irctc website shows pending from bank end - Comment #3233487 - Image #0

Reply

PayUMoney Customer Care's response, Oct 11, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

S

sgokulak

from Chennai, Tamil Nadu

Oct 10, 2018

I have booked the train ticket through IRCTC rail connect using the payu money option, since ticket booking not been confirmed but the amount has been debited from my account number. please check and confirm.

Transaction ID : [protected]
booking date : 03/10/2018
Journey date : 21/10/2018
Bank name : PayU money.
amount : 1105

Reply

PayUMoney Customer Care's response, Oct 11, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Mumbai City, Maharashtra

Website: citruspay.com / payumoney.com

Please do not make any payments via citruspay or pay u money, as they do not reverse the transaction. I made a purchase on 2017, i tried contacting them many times but no use. They said to me that they are unable to contact the merchant and they keep asking me to send emails to their concerned team, to be honest which is of no use at all, in short they were unable to solve the problem. They even provide payment gateway service for fraudulent companies online for scamming people's money, they mostly loot people online thinking that they do not waste their time for complaint or file a case against the company.

Nov 5, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2018

PayUMoney Customer Care's response Hi Anaikh, apologies for the experience you had with our services. Please elaborate your concern and our team will definitely look into it and get it resolved as soon as possible. -Mohtashim

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I tried to book a train ticket through payumoney today on an irctc app of indian railways. I paid for this transaction via my visa credit card. Although the payment got deducted from my card but the ticket did not get booked. I haven't got the money back into my account yet.
Please let me know by when my moneybwill be returned.

Thanks

Regards
Vishal

Nov 3, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Website: Haryana Staff Selection HSSC

Sir i have made a fee payment of rs 100 twice on hssc website for applying haryana group d recruitment... Both of them were shown failed but money was deducted from my account.. After then one payment made by me was finalized.. But i have not got refund of rs 100 which was extra deducted as the fee was only 100 rs. Plz refund my money as soon as you can...
Regards...
Manveer
[protected]
Ref no. Nf[protected]

Nov 2, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Oct 01, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: 626001

Online payment failure occur on 29.09.2018 in amazon online shopping using indian bank netbanking for Rs. 610/-. But i did not get any confirmation message/mail from amazon for product booking. Amazon site displayed message like something went wrong at our end. Reference number shown in my account is below. Please refund the money. Ref;IBIBO-[protected]/amazon.in.

PayUMoney customer support has been notified about the posted complaint.

Oct 01, 2018

Updated by hanukuber I received mail from amazon about my order confirmation. Now i withdraw my complaint

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Address: 400067

My name is sneha yezarkar. On 23/09/2018 at 01.49 a. M the amount of rs. 620.40 was debited from my icici bank account (Debit card) while making payment for train tickets through irctc from nashik to mumbai but the ticket was not booked neither the amount was credited to confirm tkt wallet. It has been 4 days still i have not received refund from payumoney.

Oct 30, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Sagar, Madhya Pradesh, 470002

Website: www.djmsbpl.com

Sir i have done a payment on 16 sep 2018 of rs 700/- with payment id[protected] and merchant id djms[protected] to digamber jain yuvak yuvti parichaya sammelan seva samiti. My bank account debited but merchant says they had not received payment yet. So my form not submitted. Kindly do needful. Or refund my payment. So that i can reinnitiate my payment because last date is 30 september 2018

Nov 1, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2018

PayUMoney Customer Care's response Hey,

Please note that this is a successful TXN via PayUmoney Payment Id[protected] at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU

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S

Sanjana Sengar

from Gurgaon, Haryana

Oct 1, 2018

I need receipt of my transaction. payment id[protected]. as i did not get any mail from your side which is very disappointing.

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PayUMoney Customer Care's response, Oct 3, 2018

Verified Support

Hey,

Please note that this is a successful transaction via PayUmoney Payment Id - 210698677 at our end, the amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Regards,
Team PayU

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Address: 560006

Website: PAYUMONEY

I had made booking at irctc website, but later i cancelled the ticket.
Refund status is irctc is showing as it is credited to payumoney account.

I called to customer care number many a times, no one is responding.
I dropped an email too, but no one is responding.

Iam hoping reply from payumoney on this forum.

Please find the details of ticket:

Transaction id: [protected]
Pnr [protected]
Amount : 1215

Refund status from irctc:
Refund id: 100 [protected]
Refund amount : 1035

Nov 3, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Oct 03, 2018

PayUMoney Customer Care's response Dear Customer,

Your transaction ID [protected] has been refunded to your source account via bank ARN number 75503728268023148170383 and the amount shall reflect within 7 to 10 working days (Excluding Saturday, Sunday and bank holiday).

We appreciate your patience in the interim.

Team PayU

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S

Sanu Sandeep Agasti

from Barpali, Odisha

Oct 2, 2018

Money debited from my account but the IRCTC ticket was not given

Reply

PayUMoney Customer Care's response, Oct 3, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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I booked ticket on ircrtc.co.in costing amount of 2760 on september 26th. The bank was axis and payment gateway was payu money. The transaction failed but the money was deducted from my account. How and when will i recover my amount? Do i need to complain or will it be automatically refunded into source account?
My transaction no is [protected]

Oct 30, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2018

PayUMoney Customer Care's response Hi

Your transaction id's [protected] processed on[protected] has been refunded to your source account via Bank ARN number[protected] and the amount shall reflect within 3 to 5 working days (Excluding Saturday, Sunday and bank holiday).

We appreciate your patience in the interim.

Team PayU

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I was buying online grocery from luluwebstore.. I paid using paypal on july 27th twice transaction failed and i just got one refund.. For the first one paypal showing successful transaction to payumoney with transaction id p1807272115419065193324 but luluwbestore didn't get the money.. I tried again it shoes a failure msg n got refund.. But for this transaction i didn't get a refund yet.. Please go through the pblm

Oct 28, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 27, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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I had cancelled a ticket on irctc. My pnr no. Was [protected] and i had cancelled ticket on 13 september 2018. Irctc says that they have refunded the amount of 570 on 14th september only. But today it is 24th of september but i haven't recived the amount yet. The payment gateway was through payumoney gateway. Pls return my money. Transaction id is 75503728258022889047182. Please tell me where is my money.. If it has been refunded then where has it been refunded?

Oct 28, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2018

PayUMoney Customer Care's response Hi Ashu,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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N

Nagesh Turup

from Gadhinglaj, Maharashtra

Sep 25, 2018

In IRCTC I entered all details about payment and i get payment successfull message, but my ticket is not booked

Kindly provide me help on this

Transaction Id - [protected]

money not refunded if ticket booked through your gateway - Comment #3220002 - Image #0

Reply

Nagesh Turup's reply, Sep 22, 2018

In IRCTC I entered all details about payment and i get payment successfull message, but my ticket is not booked

Payment has been deducted too, but not got any ticket still

Kindly provide me help on this

Transaction Id - 100001450861750

Nagesh Turup's reply, Sep 24, 2018

please provide solution

T

Taku2506

from Kathor, Gujarat

Sep 26, 2018

Hii,
Today evening some person will do transaction through hack my account.
I also did FIR. I want to know how i will get my refund. Please provide me details on my email id
[protected]@yahoo.com

Reply

PayUMoney Customer Care's response, Sep 27, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Mumbai City, Maharashtra, 400052

Hi

I had done a on line payment for my electricity bill on 6th september 2018. The amount was already debited from my account but unfortunately the transaction got failed. The payment i'd[protected].
Satyapal is giving me false statement that the team is working on the same. It almost 13 working day now from the date of failed transaction.

Kindly do the needful so that i can get my money back in my account.
Hope for a positive revert.

Thanking you
Regards
Amirali mithani

Aug 8, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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S

SindhuRuth

from Hyderabad, Telangana

Sep 25, 2018

I applied to fdp in iit bombay ..their first time transaction failed but my money debited ...so please refund my money, second time I paid it was successful ...but my money debited two time please resolve my problem

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PayUMoney Customer Care's response, Sep 25, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

PayUMoney Customer Care's response, Sep 28, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Sep 28, 2018

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@citruspay.com via email to assist you further -

• Citrus, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Citrus Support Team

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I have booked two ticket on september 18th irctc using my visa card as unable to meet atleast one lower birth, amount debited and its in failed trsnsaction. Irctc portal its showing money has been refunded back to payumpp but the refunded money has not been credited back to my account. Please look into matter
Transaction id [protected]
Refunded id [protected]

Oct 26, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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I shopped in rowme and transferred money from my tez account, money is debited from tez but rowme hasn't received, how will i get my money back? Please resolve. Where has the money gone now, to tez or my my sbi account or to rowme shopping, they say that they didn't receive money, but where the transaction has stopped. And will i be able to be credited

+1 photos

PayUMoney customer support has been notified about the posted complaint.

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S

subhash kumar choudhary

from Anandpur Sahib, Punjab

Sep 26, 2018

Dear Sir/Madam,
My payupaisa47777 atpay*payu money txn # 947585 amt. 2607.3 deducted my account no. but not generated voucher.Pls. refund my said amount.

Reply

PayUMoney Customer Care's response, Sep 27, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Website: Payu

I have done transaction twice on 10 sep to lenovo laptop company for extended warranty offer but first transaction was failed but again i have done second transaction but it was also failed and money were deducted twice from my sbi bank account and according to payu 10 day refund policy money is not been transferred in my account so pls refund my money.

Oct 26, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2018

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

View replies

R

Rgg1951

from Mumbai, Maharashtra

Sep 26, 2018

Did payment on 30th August 2018 for Reliance energy bill Payment ID[protected] through Payumoney gateway by SBI credit card. Twice the payment got failed but amount deducted from card.(rs 4370 deducted twice) Kindly look into matter and proceed refund for the same.

Rajendra Goyal /[protected]/ [protected]@gmail.com

Reply

PayUMoney Customer Care's response, Sep 27, 2018

Verified Support

Hi Rajendra, we'd like to inform you that refund for your Payu Payment ID 206093648 shall get credited into your bank account in next 5 - 6 working days. If not, then mark us an email at [email protected] and our team will assist you further. -Mohtashim

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