PayUMoney Complaints & Reviews

I have done a transaction through credit card to rta to apply for driving license of rs977. 30/- on[protected] and the transaction was failed but amount has been deducted. I contacted the punjab national bank credit card customer care and they confirmed me that the amount was settled from their side. It was also clearly mentioned in the credit card statement that the amount was deducted to payumoney and there was no refund from your side. So please refund the amount as soon as possible.

I have made a payment of rs.1196 for purchase of revlon products through mirkart website. The present status is that the amount is lying with mr. Chandan kumar of payumoney.com. I have neither received my product nor got back my amount. Urgent action is requested in this regard.
Pl send me the ordered product or let me have my money back immediately.

Prabha
Prabha.[protected]@gmail.com

I have been using payumoney since march this year. It was okay till the month of august, when suddenly one of my customers raised a chargeback request even after getting services from me. It was a false chargeback, and i have mailed payumoney two times during their own investigation, the email where the customer himself mentions he has received the service against payment. But payumoney would not read to any thing on my part, they only believe in "customers" and "merchants" however its the merchants who fills their pockets with the commission charge.

Now payumoney has deducted the entire amount of 2000/- which was the chargeback amount, falsely claimed and charged by the customer from me. They have deducted it from the new payment that i got from my other customers, and now just check the email below, they have said the investigation itself will take 120 days, which is 4 months to get any details from the bank and only after that they can think of any kind of credit to my account of 2000. So my 2000 is gone, i have given the customer service, payumoney deducted their commission from the 2000, and now again they have kept full 2000 from my account to their account.

Can you imagine 4 months to just check if the chargeback is true or false? When provided proof from my end, it does not suffice, payumoney trusts only the customers, not the small time sellers and merchants like me and you.

Ban payumoney. This kind of behaviour is to be condemned. You dont read the story on my side, then who is going to read it? No benefits of working with payumoney and in the end they confiscate the money and the merchant never gets it.

Case number 03497836, chargeback was against transaction id[protected], if payumoney representative got anything to say, do mail me on my registered number. But dont give me some excuses, i know what you could have done once got the confirmation proof of services. Just because we use your services, and you have the upper hand does not mean you will always exploit the merchants. From now on, for my business no more payumoney. Thanks for so much of "great" services.

Hi! I had booked train tickets through irctc on 03.09.2018, but 2 times transactions failed, the transaction id are [protected] and [protected], but the money was deducted, it has not yet been credited to my bank account, where as the status shows "amount credited to bank" and the name of the bank is "payu money", it has been 2weeks and still the money has not been credited to my bank account. A total of rs.5590 is pending, kindly look into this matter and do the needful.
Thanks

I have paid ₹13079.00 to kesco
Kanpur uttar pradesh 208014 against electricity usage
(Kanpur electricity supply company)
But not credited to kesco.
Do the needful seriously in the case.
Mithilesh pandey
[protected]
[protected]

Sbi massage-
Thank you for using state bank internet banking. Reference no. For payu payments private lim transaction of rs. 13079.0 from a/c ending 2750 on 15-sep-18 at 04:59 is igaejakei5.

I have booked train tickets in irctc with my syndicate bank rupay card and through payumoney gateway. And for some reason i have cancelled it on the same day i. E 30/aug/2018. I have waited about two weeks and still haven't got my refund back to my account. The irctc status says money has been refunded and the bank name is payumoney.. By seeing that i have even created an account in payumoney and it shows nill in my wallet... What to do..???

I booked ticket on irctc.co.in costing amount of 5610 on august 31. The bank was sbi and payment gateway was payu. The transaction failed but the money was deducted from my account. How and when will i recover my amount.

Transaction date : 31st august 2018
Transaction amount :5610
Txn id :[protected]
Name: jayachandra
Gmail : [protected]@gmail.com

Plz refund mney

Hi Team,

On 03-Sep-2018, i ordered for visiting cards on "www.printasia.in" website and payment of Rs. 159/- was also made against reference no: "BIL/ONL/[protected]/PAYUMONEY/PayUMoney", payment was deducted from my account but till date any kind of voucher code and ordered material also not delivered yet. It is requested to look into to the issue on priority and help to resolve the same.

Regards,
Anurag Tomar

Dear sir
I have paid electricity bill via payumoney dated[protected] time 18:57:05 my electricity account no is ([protected]) paid amount is 35333.55
But till date not update my bill amount & payumoney contect no is[protected] not respond 08-09-18 to till date or time am also attached payumoney payment recpit in this email please check & solve my issue

Thanks & regards
Avninder singh
[protected]

I was booking rail ticket through irctc. Transaction failed from irctc but it was debited from your end. And i had not receive my refund yet.
Transaction id: [protected]. Refund as soon as possible. Customer are loosing faith if all these things happen.
I had contacted irctc and my bank. Both told to contact payu money. Please help on this. I had given the transaction id.

Dear sir,
मैंने nios में एडमिशन फॉर्म 31-अगस्त-2018 को सबमिट किया और 2 बार फ़ीस भी पेमेंट किया जो की payu/payubiz के गेटवे से किया गया था, लेकिन दोनों बार फीस काटने के बाद रिसीप्ट नहीं आई और फीस बैंक से डेबिट होगये, मैंने कई बार इ-मेल भी किया इस बारे में लेकिंन कोई भी जन करी नहीं दी गई, और ना ही हेल्प लाइन नंबर कभी नाह लगता है, और अब अगर मई फीस पेमेंट करने की कोशिश करता हूँ तो फीस 700 रुपये लेट फीस दिखा रहा है जो की पहले 400 रुपुये था कृपया करके या तो फीस रिसीप्ट जरी कर दिया जाये या तो फीस रिफंड किया जाए ताकि मै दोबारा फीस भर सकू

धन्यवाद
Name - vansh
Admission category - toc secondary streem-1 block[protected]
Registered email id - [protected]@gmail.com
For more details sending the completed application form which submitted and the bank transaction details

I applied for s. O. L. Admissions 2018 and paid rs.3574 on[protected] that has already been deducted from the bank account but the fees receipt and the id card has not been generated for the same in the end process so i need urgent help to generate it or for the safer side i want to know the procedure for refunding the entire amount as soon as possible.

I booked train ticket transaction from Irctc connect app from PayU gateway, amount got debited but irctc showing no response from bank. Please refund my money. Ticket only not booked but PayU money replied to one mail as transaction done successfully so ask irctc. If payment done to irctc means ticket should book but ticket not booked, still tickets are there to book. Worst payment gate way. Why irctc still keeping like this payment gateways after these many complaints also. Worst please return my money

I purchased a book on jun 8, 2018, from the merchant named: neon classes
With the payment id:[protected] and of merchant order id: 21536c07633f475017c8. I am writing this mail today on 1st september because when in june i contacted them the had told me to wait and assured me that they would call me so i was waiting and after some day i forget. On 1st september neither the book has arrived yet nor i have gotten my refund. I want my refund back.

I have submitted my ignou fee for admission on at first transaction got cancelled but second time through payumoney purchase it gets done.
after a few hours, I had received message from my sbi bank that there was two transaction of 5600. one was for ignou and another was a purchase worth 5600 on PaymentsPayU. so I want a refund as at the time of transaction I do not have any payu account I have done it online at the time of payment for ignou. it was a mistake so I want my money back in my account. I have transaction ID detail from my bank account. so, please help me

I have done electricity recharge of rs 1000 from my account of my society Vivek vihar, Sector 82, Noida. Money is debited and succcess message is displayed but no voucher code is generated.
It didn't even send any to email or phone number conatining voucher code.

It was done 30/08/2018 at 18:38PM.
I was using site https://www.payumoney.com/webfronts/#/index/vivekvihar

please, help me resolve it.

I used payu for making a transaction of inr 2943 for a purchase.

Unfortunately my order dint go through and now my money is stuck. They have not made any contact except providing the payment id.

I have no idea how long will it take. I have been calling them, sent g email but no reply.

Ihave no option but to wait for their response. Reading all these horrifying comments it feels such a rip off.

There is a online portal, www.spicemarket.in and they are marketing spices online and collecting funds through payumoney. I had placed an order with them worth rs.2117/- and paid through my credit card on 26th august, 2018 at 19.21, payment id:[protected] as per receipt received from payumoney. The receipt says that receipt of the money was sagagen technology and payment id.
On not receiving any further communication about delivery of order, i tried contacting the seller and have found that their emails are bouncing with a note that those mail ids do not exist. I tried their mobile nos as given on their web site and found that they are continuously switched off and messages have no response back. I presume this company to be a fraud. If the payment i made is not forwarded to them, hold back and refund to my same credit card a/c from which it was paid.
Please take this issue up on priority before more online clients are cheated and it becomes a scam. Notify me of further information you can provide so that i can file an fir with the police station.

I was making a payment via sbi and in the excitement of placing order used payumoney which reflected as an option.

The transaction failed and an amount of inr 2943 got deducted on 25th aug 2018.

There is no refund and i have even written to them about this.

Its been 5 days and there is no refund.

I so regret using this website and will not use any other website for payment again.

I paid 1700 rupees to 1469 online shopping website to buy t shirts, I did not received any shopping, I paid through payumoney from my SBI debit card and didn’t receive any confirmation or order from either of you .my name is Paramvir singh .
Vill-milksukhi PO -Mandhar
Yamunanagar haryana
Mob [protected]
Payment date 23 rd aug
Reference[protected]
Please help me with this matter