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PayUMoney Complaints & Reviews

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Updated: Jan 27, 2026

Complaints 3777

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2133

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PayUMoney reviews & complaints page 148

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Address: Thane, Maharashtra, 401105

Hi team,

Kindly refund the deposited amount of rs.2600 back to the same bank account that was used to deposit the money. The purpose i tried to use this app was to pay some one but it didn't go thru and also i am not able to contact customer care to help me. So finally i want my money back. Kindly process this refund asap today. My email is [protected]@gmail.com & mobile number is [protected].

PayUMoney customer support has been notified about the posted complaint.

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Merchant name: nitesh chamaria
Payment id:[protected]
Merchant order id:[protected]

This is all the information i have about the transaction.
It was mentioned that i will be getting the ebook within 24 hrs but instead it has been more than two days i did not receive any ebook.
I have also tried to contact the website authorities via facebook and email but i didn't get any reply.
Please look into this issue and if you are not able to provide me the ebook at least help me get my refund if possible.

Mar 19, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2018

PayUMoney Customer Care's response Hi,

Your concern has already been addressed over the email sent by you under the case number 01769941. Please revert to the same for any more help or support.

Regards,
Team PayU

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Address: Gurgaon, Haryana

The amout debited from my account while i am making a card payment via pay u money payment gateway. Immidiately i got a mail that transaction was failed and still im not getting any refund. The customer service are very poor. They wont even pick up the call or replying to the complain via mail. I want my 1029 amount back. My transaction id is[protected]. I had done it on 28th december 2017.

Mar 21, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 14, 2018

PayUMoney Customer Care's response Hi,

Your concern has already been addressed over the email sent by you under the case number 01763789. Please revert to the same for any more help or support.

Regards,
Team PayU

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Sir i have done 2 transactions with my debit card and the transactions were failed but the amount was debited from the account and not refunded back yet. The first transaction i. D was [protected] and time [protected]:17:23.0 and the 2nd transaction i. D was[protected] and time[protected]:37:02.0. Sir please do something about it and kindly refund my money.

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Address: New Delhi, Delhi, 110086

Sir,
I have recieved amount of 1510+1510 from irctc.
Irctc show the amount was send to payummp a/c.
But i have no payummp a/c. And when i contact payumoney customer care no.[protected] &[protected] which is provided to payumoney official site then no respose to pick up the phone. Please help us for recieved my refunded a/c.
Transation id-[protected] & [protected]..

Apr 28, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 19, 2018

PayUMoney Customer Care's response Dear Pravin,

Apologies for the delay in response.

Kindly help us if your query was resolved. Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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I had cancelled my train ticket on 11th dec 2017 but till now i didn't received refund amount in my account. Details are below:
Pnr - [protected]
Transaction id - [protected]
Cancellation id - [protected]
Refund amount - 265
Date - 11th dec 2017

Plz look into the matter and refund my amount.
This is the 2nd time i lodge a complaint about your service. Plz improve your services.

PayUMoney customer support has been notified about the posted complaint.

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J

Jagadish Vispute

from Surat, Gujarat

Dec 28, 2017

I'll pay my Mobile EMI online through pay u money and payment deduct from my acct .But bill were not paid 12/12/2017(Home Credit India finance ).pls resolve my problem .

PayUMoney Customer Care's response, Mar 19, 2018

Verified Support

Dear Customer,

Apologies for the delay in response.

Kindly help us if your query was resolved. Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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I booked a train ticket on irctc with payumoney using my sbi
Debit card and later train ticket was cancelled. I got message that rs 415 will be refunded to your account but the refunded money has
Not been credited to my saving account. It is almost 7 days
Completed and i have not received my refund. Please sort out this problem as soon as possible.

Apr 23, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 19, 2018

PayUMoney Customer Care's response Dear Customer,

Apologies for the delay in response.

Kindly help us if your query was resolved. Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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D

Deepak Mahapatra

from Vijayawada, Andhra Pradesh

Dec 28, 2017

I paid RS 10450 through u to transaction I'd[protected] for a trip to kerla. He took that amount and vanished how can I received my money back

PayUMoney Customer Care's response, Mar 19, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

PayUMoney Customer Care's response, Mar 19, 2018

Verified Support

Hi,

We would like to inform you that the TXN 171248220 is successful at our end. Please get in touch with the merchant with Merchant Txn Id - 386943-171248220 in order to get the service delivery status at their end.

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Hi,

On 10/12/2017 i tried making a municipal taxes payment of rs 5141/- through your payment gateway, payment id[protected]. My account was debited for the same.

However, the transaction dropped and i received a message stating that the amount would be refunded back to me.

It is 17 days since my transaction but yet there is no refund back to me.

I have trying to contact customer care but the number is either busy or it rings and no one answers the call.

Please let me know the status of my refund and when i will receive the same.

Regards,
Shilanand

Apr 18, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2018

PayUMoney Customer Care's response Dear Customer,

Apologies for the delay in response.

Kindly help us if your query was resolved. Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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A

akashbairwa

from Jaipur, Rajasthan

Dec 28, 2017

I fill my univercity form when paymant prosess submiite this fail in payumoney. My money paid rs 2362.But form submitte fail.Paymant id:[protected] date[protected] at 13:08:52.0 ..So please refund my money soon. ...Then i filled form using another credit card.information about my credit money are given by photo which attach with this post

PayUMoney Customer Care's response, Mar 19, 2018

Verified Support

Dear Akash,

Apologies for the delay in response.

Kindly help us if your query was resolved. Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

A

Akshay konde

from Pune, Maharashtra

Dec 28, 2017

Please my refund money 4303 rs.

PayUMoney Customer Care's response, Mar 19, 2018

Verified Support

Dear Akshay,

Apologies for the delay in response.

Kindly help us if your query was resolved. Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Hi,
I had tried to make a payment of municipal taxes of rs 5141/- through your gateway on 10th december, 2017 through payment id[protected].

However the transaction dropped and i even received a message stating that the funds would be refunded to me.

It has been seventeen days since the payment was make and i have received not refund. I have also tried calling your customer care number but the lines are either not been answered or are too busy and i am unable to get through.

Please let me know when the refund can be made to me.

Regards,
Shilanand

Apr 18, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2018

PayUMoney Customer Care's response Dear Shilanand,

Apologies for the delay in response.

Kindly help us if your query was resolved. Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Address: 122105

Website: ministry of transport haryana

Sbi debit card se payment ho gai but payumoney se payument se nhi hui payment pending status. hai two week ho gaya hai
licence apllication number [protected] date of birth[protected]

one payment rs - 500 and 500 succussfull payment note payment payumeny sarver pening

two payment 1000 trasaction number

my Account no [protected] ifsc code sbin00016240
my contact [protected]

PayUMoney customer support has been notified about the posted complaint.

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R

RChauhan1310

from Noida, Uttar Pradesh

Dec 28, 2017

Dear Sir
Today i was try to make the railway ticket through PAYU payment gateway. But Railway ticket didn't make through gateway Payu and amt Rs. 493.92/- has been deducted from my SBI credit card no [protected],
So requested to you kindly check and confirm the refund status.

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Address: Bangalore, Karnataka, 563114

I have transferred rs. 47000 on 22nd of december 2017 from sbi net banking to zebpay as a merchant transfer total amounting to rs. 47685 including taxes. The amount has been debited from my account and it is not deposited in the zebpay account. Reference number [protected]igacozfsl4 shows in the bank statement... Please go through this and deposit my amount as soon as possible to my bank account or zebpay account..

Apr 18, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Dec 26, 2017

Updated by mohammed sultan shariff On 22nd december i made a transaction of Rs 47685 to deposit money to zebpay account through payment gateway of pay U money. The amount is deducted from my bank account and the amount is not credited to zebpay account. In the bank statement it shows transaction is complete and in zebpay account it is showing transaction failed. I am continuously raising a ticket to zebpay and to my bank (SBI) with my bank statement and reference number is [protected]IGACOZFSL4 but the problem is not resolving at all. Both the bank and zebpay informed that the amount is stucked in the payment gateway payu money. This is the 5th day from the transaction but payu money is not credited my amount to bank or to zebpay account and not resolving my problem. Check out the attachment copy of my bank statement and deposit my amount as soon as possible to my zebpay account or bank account..
Email id- sultan.[protected]@gmail.com
Mobile number- [protected]

Verified Support

Mar 18, 2018

PayUMoney Customer Care's response Dear Customer,

Apologies for the delay in response.

Kindly help u]us in knowing if your query was resolved. Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Website: Payumoney.com

I had a worst experience with payumoney!! Worst company.. No service like complaning on phone is been provided by the company!

My complain is that, my wallet money has been automatically transferred to the other account which has been done without my permission, and i m not able to know that to which account the money has been refunded

Fraud company i have seen amongst all companies.

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Address: 401107

Big stylist is a fraud company and has shut down however still have their website operational and use paying money to commit fraud. They have their phone numbers switched off and customers like me become victims by paying advance and they cheat you of your hard earned money with no service offered and no refund. I paid 1994 and didn't get to avail of the service i paid for. Pay u money should block merchants who commit fraud.

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Respected sir/madam, an amount rs. 1530 unfortunately deposited at the wrong head[protected] office name 0541-sub divisional officer civil ellenabad through grn no. [protected] on dated 09 sep 2017 at 15:20:02. Actually it was to be submitted at the head[protected] office name 0541- sub divisional officer civil ellenabad for the purpose of renewal of driving licence of mr. Gurmail singh
A/c no. [protected] naresh kumar, punjab national bank, rania, tehsil rania, district sirsa (Haryana) india pin 125076
E-mail address [protected]@gmail.com
Please refund

PayUMoney customer support has been notified about the posted complaint.

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Address: 496001

Website: ixigo

I was trying to book railway ticket by ixigo app. During the payment i got transaction failure msg and 1721 rupees debited from my account by payumoney. And reference number is :- "ixitr[protected]" and booking id:- ixitr[protected] within 18 - dec-17 to 19-dec-2017. So kindly refund my amount which was 1721 rupees.
And i am attaching a snap shot copy of transaction failure. And i also attached. Please find attached file and see.

Name:- sanju vaishnav
Mobile number :- [protected], [protected]

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Address: Jamnagar, Gujarat

On 11 july 2017 I ve booked ticket on PTT online via PayUmoney. But the ticket wasn't booked. PayUmoney says they are not responsible for not booking and PTT says they did not receive money.
But my money was deducted and till date not refunded even after complaining many times. Worser he can't give me PTT number because of obligations
When I ve called PTT they rejected to refund because they have no knowledge of such transactions and they can do nothing to help me.
Neither bank nor service providers are responding but they have charged full amout.

PayUMoney customer support has been notified about the posted complaint.

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Website: www.payumoney.com

I had booked a ticket on irctc using payu gateway using my sbi card and it was not booked as seats was not availble but amount got deducted automatically. On irctc portal its showing money has been refunded back to payummp but the refunded money has not been credited back to my account.
The details are given below :
Transaction id - [protected]
Cancellation / refund id - [protected]
Refund amount - rs. 1725.0/-
Refunf date - 11-Dec-2017

Please look into the matter

Dec 23, 2017

Complaint marked as Resolved

Immediate Action has been taken By Payu Support team after Sending Email.

PayUMoney customer support has been notified about the posted complaint.

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Website: www.payumoney.com

I made a payment for licence slot booking at
Merchant Website/Store : www.aprta.epragathi.org
Payment amount :Rs. 413.66
Payment date :[protected]:34:06.0
Payment ID:[protected]
Merchant Name: Andhra Pradesh Road Transport Department
Failure Message : Transaction cancelled by customer

I received a failed transaction message to my email and a successful transaction message to my mobile as sms. Its been approximately 29 days and I haven't received my refund yet.
I request the payu support team to kindly raise an issue to investigate this transaction and refund my money.

PayUMoney customer support has been notified about the posted complaint.

Dec 21, 2017

Updated by hari spartacuus002 Please contact if any further information is required

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Address: Mumbai City, Maharashtra, 400701

I was trying to book a online shopping for scrennguard india 28/11/2017 through net banking for corporation bank amount of 575 rs. Deducted from my account but i have not received any third party name screen guard india against the same. However i have not received any refund till date.

Payment reference number as per bank account [protected]-payuletravenuestechn

Request to refund the money.

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I was trying to book a train ticket from nagpur to bilaspur on 16th december 2017 through ixigo app. Amount of 700 rs. Deducted from my account but i have not received any tickets against the same. However i have not received any refund till date.

Payment reference number as per bank account [protected]-payuletravenuestechn

Request to refund the money.

PayUMoney customer support has been notified about the posted complaint.

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