PayUMoney Complaints & Reviews

Sir i have done 2 transactions with my debit card and the transactions were failed but the amount was debited from the account and not refunded back yet. The first transaction i. D was [protected] and time [protected]:17:23.0 and the 2nd transaction i. D was[protected] and time[protected]:37:02.0. Sir please do something about it and kindly refund my money.

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Address: New Delhi, Delhi, 110086

Sir,
I have recieved amount of 1510+1510 from irctc.
Irctc show the amount was send to payummp a/c.
But i have no payummp a/c. And when i contact payumoney customer care no.[protected] &[protected] which is provided to payumoney official site then no respose to pick up the phone. Please help us for recieved my refunded a/c.
Transation id-[protected] & [protected]..

Apr 28, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 19, 2018

PayUMoney Customer Care's response Dear Pravin,

Apologies for the delay in response.

Kindly help us if your query was resolved. Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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I had cancelled my train ticket on 11th dec 2017 but till now i didn't received refund amount in my account. Details are below:
Pnr - [protected]
Transaction id - [protected]
Cancellation id - [protected]
Refund amount - 265
Date - 11th dec 2017

Plz look into the matter and refund my amount.
This is the 2nd time i lodge a complaint about your service. Plz improve your services.

PayUMoney customer support has been notified about the posted complaint.

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J

Jagadish Vispute

from Surat, Gujarat

Dec 28, 2017

I'll pay my Mobile EMI online through pay u money and payment deduct from my acct .But bill were not paid 12/12/2017(Home Credit India finance ).pls resolve my problem .

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PayUMoney Customer Care's response, Mar 19, 2018

Verified Support

Dear Customer,

Apologies for the delay in response.

Kindly help us if your query was resolved. Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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I booked a train ticket on irctc with payumoney using my sbi
Debit card and later train ticket was cancelled. I got message that rs 415 will be refunded to your account but the refunded money has
Not been credited to my saving account. It is almost 7 days
Completed and i have not received my refund. Please sort out this problem as soon as possible.

Apr 23, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 19, 2018

PayUMoney Customer Care's response Dear Customer,

Apologies for the delay in response.

Kindly help us if your query was resolved. Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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D

Deepak Mahapatra

from Vijayawada, Andhra Pradesh

Dec 28, 2017

I paid RS 10450 through u to transaction I'd[protected] for a trip to kerla. He took that amount and vanished how can I received my money back

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PayUMoney Customer Care's response, Mar 19, 2018

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

PayUMoney Customer Care's response, Mar 19, 2018

Verified Support

Hi,

We would like to inform you that the TXN 171248220 is successful at our end. Please get in touch with the merchant with Merchant Txn Id - 386943-171248220 in order to get the service delivery status at their end.

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Hi,

On 10/12/2017 i tried making a municipal taxes payment of rs 5141/- through your payment gateway, payment id[protected]. My account was debited for the same.

However, the transaction dropped and i received a message stating that the amount would be refunded back to me.

It is 17 days since my transaction but yet there is no refund back to me.

I have trying to contact customer care but the number is either busy or it rings and no one answers the call.

Please let me know the status of my refund and when i will receive the same.

Regards,
Shilanand

Apr 18, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2018

PayUMoney Customer Care's response Dear Customer,

Apologies for the delay in response.

Kindly help us if your query was resolved. Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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A

akashbairwa

from Jaipur, Rajasthan

Dec 28, 2017

I fill my univercity form when paymant prosess submiite this fail in payumoney. My money paid rs 2362.But form submitte fail.Paymant id:[protected] date[protected] at 13:08:52.0 ..So please refund my money soon. ...Then i filled form using another credit card.information about my credit money are given by photo which attach with this post

non refund of dropped transaction - Comment #2958470 - Image #0

Reply

PayUMoney Customer Care's response, Mar 19, 2018

Verified Support

Dear Akash,

Apologies for the delay in response.

Kindly help us if your query was resolved. Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

A

Akshay konde

from Pune, Maharashtra

Dec 28, 2017

Please my refund money 4303 rs.

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PayUMoney Customer Care's response, Mar 19, 2018

Verified Support

Dear Akshay,

Apologies for the delay in response.

Kindly help us if your query was resolved. Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Hi,
I had tried to make a payment of municipal taxes of rs 5141/- through your gateway on 10th december, 2017 through payment id[protected].

However the transaction dropped and i even received a message stating that the funds would be refunded to me.

It has been seventeen days since the payment was make and i have received not refund. I have also tried calling your customer care number but the lines are either not been answered or are too busy and i am unable to get through.

Please let me know when the refund can be made to me.

Regards,
Shilanand

Apr 18, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 18, 2018

PayUMoney Customer Care's response Dear Shilanand,

Apologies for the delay in response.

Kindly help us if your query was resolved. Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Address: 122105

Website: ministry of transport haryana

Sbi debit card se payment ho gai but payumoney se payument se nhi hui payment pending status. hai two week ho gaya hai
licence apllication number [protected] date of birth[protected]

one payment rs - 500 and 500 succussfull payment note payment payumeny sarver pening

two payment 1000 trasaction number

my Account no [protected] ifsc code sbin00016240
my contact [protected]

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R

RChauhan1310

from Noida, Uttar Pradesh

Dec 28, 2017

Dear Sir
Today i was try to make the railway ticket through PAYU payment gateway. But Railway ticket didn't make through gateway Payu and amt Rs. 493.92/- has been deducted from my SBI credit card no [protected],
So requested to you kindly check and confirm the refund status.

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Address: Bangalore, Karnataka, 563114

I have transferred rs. 47000 on 22nd of december 2017 from sbi net banking to zebpay as a merchant transfer total amounting to rs. 47685 including taxes. The amount has been debited from my account and it is not deposited in the zebpay account. Reference number [protected]igacozfsl4 shows in the bank statement... Please go through this and deposit my amount as soon as possible to my bank account or zebpay account..

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Apr 18, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Dec 26, 2017

Updated by mohammed sultan shariff On 22nd december i made a transaction of Rs 47685 to deposit money to zebpay account through payment gateway of pay U money. The amount is deducted from my bank account and the amount is not credited to zebpay account. In the bank statement it shows transaction is complete and in zebpay account it is showing transaction failed. I am continuously raising a ticket to zebpay and to my bank (SBI) with my bank statement and reference number is [protected]IGACOZFSL4 but the problem is not resolving at all. Both the bank and zebpay informed that the amount is stucked in the payment gateway payu money. This is the 5th day from the transaction but payu money is not credited my amount to bank or to zebpay account and not resolving my problem. Check out the attachment copy of my bank statement and deposit my amount as soon as possible to my zebpay account or bank account..
Email id- sultan.[protected]@gmail.com
Mobile number- [protected]

Verified Support

Mar 18, 2018

PayUMoney Customer Care's response Dear Customer,

Apologies for the delay in response.

Kindly help u]us in knowing if your query was resolved. Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Website: Payumoney.com

I had a worst experience with payumoney!! Worst company.. No service like complaning on phone is been provided by the company!

My complain is that, my wallet money has been automatically transferred to the other account which has been done without my permission, and i m not able to know that to which account the money has been refunded

Fraud company i have seen amongst all companies.

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Address: 401107

Big stylist is a fraud company and has shut down however still have their website operational and use paying money to commit fraud. They have their phone numbers switched off and customers like me become victims by paying advance and they cheat you of your hard earned money with no service offered and no refund. I paid 1994 and didn't get to avail of the service i paid for. Pay u money should block merchants who commit fraud.

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Respected sir/madam, an amount rs. 1530 unfortunately deposited at the wrong head[protected] office name 0541-sub divisional officer civil ellenabad through grn no. [protected] on dated 09 sep 2017 at 15:20:02. Actually it was to be submitted at the head[protected] office name 0541- sub divisional officer civil ellenabad for the purpose of renewal of driving licence of mr. Gurmail singh
A/c no. [protected] naresh kumar, punjab national bank, rania, tehsil rania, district sirsa (Haryana) india pin 125076
E-mail address [protected]@gmail.com
Please refund

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Address: 496001

Website: ixigo

I was trying to book railway ticket by ixigo app. During the payment i got transaction failure msg and 1721 rupees debited from my account by payumoney. And reference number is :- "ixitr[protected]" and booking id:- ixitr[protected] within 18 - dec-17 to 19-dec-2017. So kindly refund my amount which was 1721 rupees.
And i am attaching a snap shot copy of transaction failure. And i also attached. Please find attached file and see.

Name:- sanju vaishnav
Mobile number :- [protected], [protected]

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Address: Jamnagar, Gujarat

On 11 july 2017 I ve booked ticket on PTT online via PayUmoney. But the ticket wasn't booked. PayUmoney says they are not responsible for not booking and PTT says they did not receive money.
But my money was deducted and till date not refunded even after complaining many times. Worser he can't give me PTT number because of obligations
When I ve called PTT they rejected to refund because they have no knowledge of such transactions and they can do nothing to help me.
Neither bank nor service providers are responding but they have charged full amout.

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Website: www.payumoney.com

I had booked a ticket on irctc using payu gateway using my sbi card and it was not booked as seats was not availble but amount got deducted automatically. On irctc portal its showing money has been refunded back to payummp but the refunded money has not been credited back to my account.
The details are given below :
Transaction id - [protected]
Cancellation / refund id - [protected]
Refund amount - rs. 1725.0/-
Refunf date - 11-Dec-2017

Please look into the matter

Dec 23, 2017

Complaint marked as Resolved

Immediate Action has been taken By Payu Support team after Sending Email.

PayUMoney customer support has been notified about the posted complaint.

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Website: www.payumoney.com

I made a payment for licence slot booking at
Merchant Website/Store : www.aprta.epragathi.org
Payment amount :Rs. 413.66
Payment date :[protected]:34:06.0
Payment ID:[protected]
Merchant Name: Andhra Pradesh Road Transport Department
Failure Message : Transaction cancelled by customer

I received a failed transaction message to my email and a successful transaction message to my mobile as sms. Its been approximately 29 days and I haven't received my refund yet.
I request the payu support team to kindly raise an issue to investigate this transaction and refund my money.

PayUMoney customer support has been notified about the posted complaint.

Dec 21, 2017

Updated by hari spartacuus002 Please contact if any further information is required

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Address: Mumbai City, Maharashtra, 400701

I was trying to book a online shopping for scrennguard india 28/11/2017 through net banking for corporation bank amount of 575 rs. Deducted from my account but i have not received any third party name screen guard india against the same. However i have not received any refund till date.

Payment reference number as per bank account [protected]-payuletravenuestechn

Request to refund the money.

PayUMoney customer support has been notified about the posted complaint.

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I was trying to book a train ticket from nagpur to bilaspur on 16th december 2017 through ixigo app. Amount of 700 rs. Deducted from my account but i have not received any tickets against the same. However i have not received any refund till date.

Payment reference number as per bank account [protected]-payuletravenuestechn

Request to refund the money.

PayUMoney customer support has been notified about the posted complaint.

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Address: Bangalore, Karnataka, 572103

Website: www.payumoney.in

Sir myself likithesh from bangalore i have given a withdrawal for amount 2550 rs from my wallet to bank account while transferring i entered card number instead of account number remaining payee name and ifsc code bank name all are correct and i got message that your withdrawal is processed plssssss help me with this sir one thing i didn't understand how it will accepted i have give card number and how it is transferred because card number has 12 digits and account number has 11 digit

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Dec 21, 2017

Complaint marked as Resolved

They transferred money back to my payu money wallet

PayUMoney customer support has been notified about the posted complaint.

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K

krishnakrishna gallery

from Hyderabad, Telangana

Dec 21, 2017

My name is vamsi krishna and I have booked a train ticket on date 11/12/17 for train no-07211 from OGL to KTYM. my amount of Rs. 4935 has been debited from HDFC credit card with respective transaction number [protected]. Kindly refund my amount as early as possible.

I lost 2550 transferring money to bank - Comment #2954490 - Image #0

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I can't understand what is really going with you .
PAYUMONEYID:[protected]
regarding transfer of my amount from wallet to my registered bank
payment is successfull but i haven't receieved my amount to bank
really this is the worst online transcation app ...
PLEASE SHUT DOWN YOUR WEBSITE
SAVE MILLIONS PEOPLE'S MONEY
I RECOMMEND OTHERS NOT TO USE THIS PAYUMONEY
THIS FLOPPY WAY OF DOING TRANSACTION ...
THIS IS WORST THING I HAVE EXPERIENCED IN MY LIFE

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Address: 800009

Website: payumoney.com

I have paid electricity bill through SBI account. Money deducted from the account with transaction id [protected]IGACKPBUG8 on 22nd Nov. 2017 but the transaction failed. I did not get a refund. I contact SBI customer care and lodge a complaint with complaint id [protected] on 8th Dec. But I am suggested to contact the related merchant. And I ended up here. Please help!

PayUMoney Complaints & Reviews

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PayUMoney reviews & complaints page 148

transaction failed but amount debited from account and not refunded back.

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refund from irctc

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train ticket cancelled but refund not received

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refund of cancelled train ticket

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non refund of dropped transaction

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non reversal of dropped payment

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sbi debit card se payment ho gai but payumoney se payument se nhi hui payment pending status. hai two week ho gaya hai

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money not transferred but amount debited from the account

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refund wrongly

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big stylist

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payment deposited at wrong head

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refund my money which was transaction failure

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fraudulent transactions

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payment was refunded by irctc to payumpp but not refunded to my bank

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failed transaction but money not refunded to my bank. it's been a month.

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refund my amount re 575/-

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refund payment not received

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I lost 2550 transferring money to bank

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regarding transfer of amount from wallet to my bank

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have not received refund money from payumoney

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