PayUMoney Complaints & Reviews

I was trying to book ticket on irctc website on 01/02/2018 from ajni (Nagpur) to aurangabad for train no. 11202 ajni ltt express. For the first two attempts, money was debited from my account twice i. E rs.460 each (Rs.920 in total) but ticket didn't book. Third time i got the ticket by changing the gateway to paytm. But the refund for the first two transactions had not been yet credited to my bank account. It has been 6 days now and i think it is the matter to worry about.
My failed transaction ids are -
[protected]
[protected]
My debit card is of central bank of india and the first and last four digits of the card are-
First four digits - 6521
Last four digits - 6059
Date of transaction - 01/02/2018
Amount debited - rs.920 (Rs.460 twice)
Email id used for transaction - [protected]@gmail.com
Mobile number used for transaction - [protected]
So please intervene in this matter as soon as possible.

Hi,

I have made a payment through Payu for applying Driving license. Money has been debited twice. But the slot was not booked for LLR.

I have made number of representations to your customer care people. Even though no response from them. Customer care people are not at all responding to the calls. They have mentioned two customer care numbers. I called so many times. Even though they are not responding to the calls and Emails.

Please find attached screenshot of my failed transactions for Payu.

Kindly consider and do the needful.

Hi,

I did an airtel postpaid bill payment through payumoney via niki. Ai app but transaction got failed and money got deducted from my card. I received an email from payumoney for failed transaction but refund is not received. Please let me know when do i get refund.

Amount: 121
Merchant name: techbins solutions pvt ltd
Date of payment:[protected]:43:45
Payment id:[protected]

Hi team,

I have made transaction of college exam fees payment using hdfc debit card and payment gateway was selected as payumoney, the transaction got failed and amount got debited from account and it has been 3 months now and the amount not yet refunded. Below are transaction id

1. [protected] - rs. 1088.88/- dated 30 nov. 2017
2. [protected] - rs. 1088.88/- dated 30 nov. 2017
3. [protected] - rs. 1088.88/- dated 30 nov. 2017

I run business and have kisok and provide service to customer for online payment etc.
Kindly look into the issue and provide me refund for above mentioned transaction.
Please note i have verified with college and they told they haven't received the transaction and hdfc bank told the transfer was made successful from our end you need to check with merchant i. E. Payumoney.

I have attached the screen shot of transaction

Looking forward for quick response.

Thanks
Pankaj gupta.
Mob. [protected]

Good afternoon sir. I done some railway reservation through irctc. The reason is ticket is not booked but amount is debited to my account. The details are
Id no: [protected] amount: 190 dob:[protected]Ee-kzj)
Id no: [protected] amount: 190 dob:[protected]Kzj-ee)
Id no: [protected] amount: 190 dob:[protected]Kzj-ee)
I requested to you plz solve my problem.in irctc website amount is credited to within 3-4 working days. Still i didn't get my amount. (Dob= date of booking)
Another complaint:
I canceled the ticket. I irctc website shows that the amount is refunded to bank (Payumpp) on[protected]. But i didn't receive the amount.
Id no: [protected] amount: 100

I was trying to make a payment of rs 1500 from my account in standard chartered bank using my debit card through payu money. This payment was for edureka. The payment got failed and got redirected to sbi site yet the amount got debited from my account. The evidences are attached below for reference. Please look into this and let me know what needs to be done.
Kindly suggest

On 31st January 2018 i made a debit card transaction from my icici debit card of 2025 rs to great lakes chennai and my transaction showed successful for the same, but I didn’t received the confirmation mail which contain application number and password, and i now I couldn’t able to access my form as they say your payment has been bounced, kindly send the payumoney receipt .
But my account got debited with 2025 with successful transaction .
Kindly help me with the same
Name- kumar shubham
Email-k.[protected]@gmail.com
Transaction id-SB49880
Transaction date-31 January 2018
Transaction description-VIN/PAYU MONEY/[protected]/0
Amount- 2025.09

Merchant (Royal brothers) has initiated refund of 1000rs to my bank account through payumoney on 31st december 2017.. i got email from payumoney on January 1st 2018 my refund amount is initiated. After that i didn't receive any communication and amount also is not yet credited to my bank account.. it is almost 1month now. I don't know what is happening. I raised consumer complaint and tried to reach customer care.. Payumoney team gave me only the paymentID :[protected] on 31/12/2018 and ARN[protected] reference number. I have contacted my bank several times they are telling like, Its initial transaction reference not complete(successful) transaction details. There is no valid contact number to contact payumoney.. Payumoney team also dont have any phone connection i guess.. I am seriously irritated about this issue.Please check and fix this ASAP.

I have attached payumoney wallet screenshot.. Please refer that. In that refund payment mode is showing CASH. I guess this is wrong.. I sent my 1 month bank statement also to payumoney.. payumoney team is sending only two lines of response as in email.. They dont know how to track the transaction details..

Dear sir,
On 13/01/2018 i was booking a ticket through irctc website whose pnr is [protected]. But some reason i was cancelled the ticket but not refunded money on my pnb account. I checked the status on irctc website, it shows refunded but not transfer on account.
Please resolve this issue as soon as possible because i am poor student. Because this money is very important to me

I had cancelled an e-ticket from IRCTC on 4th Jan 2018. Ticket get cancelled and the amount was refunded by IRCTC on 4th Jan 2018, using ITZ gateway as per the message sent by IRCTC. But till now i have not received the refunded amount.

Transaction ID: [protected]
Cancellation/Refund ID: [protected]

I would like to get this problem solved as soon as possible.

I have booked a ticket from irctc and at the time of payment i have selected option credit card using payu and after the transaction only amount get deducted from my card but ticket not get booked. Please refund my money. Also let me know why this is happening because of this i am facing lot of problems as now tickets are not available for the date.

Dear payu
Irctc has intiated the refund of 495 on 23 jan and money is been credited to payu. And i donot have any payu acc. I have done this transaction through irctc payu... So refund the same in my acc from which i have paid the amount..!!!
Pnr - [protected]

The refund was initiated on 23 jan and is credited by irctc. I had used idbi debit card for transaction through irctc...

I have also tried several time to get resolved through customer care.. But unfortunately payu has got just horrible service regarding that. They donot even think to pick up the call..!!

Thanks
Regard
Kamran ahmad

I filled mbbs 2nd yr exam form on 22/01/17.in 1st transaction the screen shows that it was unsuccessful & than i had to another transaction for the same which was successful but my bank statement is know showing that two transaction to ruhs had occured & fee of form hasbeen charged two times (2914.39 + 2914.39) p/z kindly look into the matter & take action as soon as possible.
Your's sincerely
Suman tetarwal
(2015 batch)
Student of jln
Medical college,
Ajmer (Raj)
Enrol. No.:2015/3468

I have paid money around 3:30 pm today by using my SBI netbanking for Enrollment of IX students to Bhiwani Board Haryana. The amount has been deducted from my account but not shown payment successful in Bhiwani Borad site (http://www.bsehexam2017.in/NewEnrollment).
please resolve this as early as possible as today is the last date for payment.

GHS INDRA NAGAR FBD

I booked ticket from dhanbad to bhabua road on[protected] through irctc payumpp. Train no 13307 and cancel the same on[protected]. Pnr no [protected] please check the matter and pay the refunded amount.
Another
I booked ticket from bhabua road to dhanbad on[protected] through irctc payumpp train no 13010 and cancel the same on[protected]. Pnr no [protected] please check the matter and pay the refunded amount.

My complaint is that my credit card twice money detect the payment failure after too. On 24th january, i was paying online for gju university fees. After putting otp the payment was canceled. Both times this problem happened and the money was detected. Nor did the money come back to my account nor accumulate in the university. Money was lost both times on my account. I request to you accept my complaint quickly. Please refund my money..
And your costumer service are too bad.. No one recieve call
Please take action..

I placed an order with McDonalds below are the transaction details:

Your transaction with www.mcdelivery.co.in was successful

Transaction ID: 3211720
Merchant Website: www.mcdelivery.co.in
Amount Paid: 551.00
Order Date:[protected]:41:56
Customer Phone Number: [protected]

I was charged the amount on my Credit Card, but the order was not placed with McDonalds.

I spoke to McDonald help desk and they have assured payment reversal in 5 - 7 working days.

Please look into this.

I booked a ticket from irctc app on 28th january 2018 through payumoney payment gateway, money got debited from my account and it was not goes to further so i cancelled the transaction. When i checked in the irctc also my ticket was failed to book. But i didn't get any message or no response from the payumoney team.

My contact no : is [protected]

I have cancelled my ticket with pnr number [protected] on 22.01.2018 my cancellation id is [protected]

Till date i have not received my refunded amount. Kindly check the status. As per irctc they have already refunded the amount to payumoney on 23.01.2018.

Still there is no balance of refund on my account. Please let me know when they will refund the money.

Dear sir,
On date 30.01.2018 i made a transaction by payumoney from dde gju site for fees payment of 4200/-. Amount has been debited from my account with ref no ecom[protected] payu_payumoney \ but after transaction payumoney notify that your previous attempt failed & transaction print not produced. May pl check as on university website it's also shows payment pending.