PayUMoney Complaints & Reviews

Sir, as i already raised a issues against the failure of recharge of jio and amount deducted from my bank account through the payumoney app, they assure me that the executive will connect me within 24hours but its been more than 26 hours but no support and help is provided from ur side kindly connect me as soon as possible, i have provided the details in ur payumoney app, as its highly confidential so im not sharing the details at here,

Mail id: roshan. [protected]@gmail.com

I purchased a product from musicalbaba.com from 2nd january. But yet not delivered till date.

Product: iball musi wave bt 2.1 bluetooth speakers - black

In my payumoney account showing this

Paid by: roshan kumar nirala

Paid to: pantech marketing solutions

Payment id:[protected]

Merchant transaction indentifier: [protected]

Status: money with payumoney

Merchant phone is switched off.

Through your payment gateway i paid rs.20720/- to monetory solutions, indore for providing stock market related services on 2nd jan 2018 from my hdfc bank account.

So far the receiver of the payment did not start providing services even after a lapse of one full week.

Telephones nos. Provided to me are either switched off or not answered.

Please look into the matter at the earliest.

Hi payumpp customercare,

I am narendra patel and i had to book my train ticket through your gateway but before a journey, i am canceled my ticket and irctc refund to your account but till now i am not received my amount 545rs.

Tranctionid: [protected] cancellation id: [protected] 605.0 545.0 payumpp refunded 23-dec-2017

Sir i have made a payment of rs;. 1030 from payumoney. Payment is successful but in merchant its shows that the payment has been failure. But the payment of rs. 1030 has been deducted from my account and in merchant its shows that payment has been pending, its not clear. Kindly help me and refund my payment of rs. 1030. I am enclosing payments details

I am irctc user my login id is maddy002, on 31.12.2017, i have cancelled my ticket my transaction id is [protected] and cancellation id [protected]

Even thought in refund history status shows as refunded but bank account is not credited with the same. And also the bank mentioned here as payumpp. But boocked the ticket from standred chartered bank the details of account is as follows.

Name:

Bank : standred chartered bank

A/c no-[protected]

Ifsc code : scbl0036091

Micr code:[protected]

Branch kalyani nagar branch

Kindly do the needful.

I had received a fraudulent bank call wherein someone hacked into my payumoney account and used my saved card details to transfer a sum of 8, 011 on 13th Nov to their account . I had contacted payumoney immediately about this but no one answers calls. I finally had to resort to texting them on Facebook and even when the situation is this grave that message was read and I was getting the most slowest service any customer centric business would give and the payment was released to the fake merchant ! I received a reply saying that I have to deal with the merchant directly regarding refund. It is so easy to hack into a trading application and which gives 0 customer service ! They don't even verify who your money is being transferred to . None of your details are safe with them. Worst experience and horrible product !

Details :

Merchant Order ID:[protected]
Suborder ID:[protected]
Paid by: unnatibellare
Paid to: kamal kishore
Payment ID:[protected]
Transaction Added On :[protected]:02:58
Source Reference ID: [protected]
Amount : 8, 011.00

I had asked them to reverse the payment and take action before 5pm when the money was still with payumoney and even after seeing this message the payment was released!!

My name is earnivenkatesh. I have wallet balance of about rs. 100. So i made money transferred into my bank account.in the payphones transaction status shows success but i did not get that money into my bank account. For any purchases booking of movies tickets travels etc we are getting like these issues. Please resolved it as early as possible. Please help me that transaction to be successfull and also provide my money into my bank account. Thanking you.

I had canceled 4 tickets on 22/12/2017 and the amount of 3115 has to be credited to my account. Even after 11 days, the amount has not been received in my bank account. On the website, it is showing that the amount is been refunded and bank name as payumpp. Details as below,,

Refund id -
1. [protected]
2. [protected]
3. [protected]
4. [protected]

Kindly look into the matter

Sir, actually i made a payment of 403.57 for pdc of my bachelor degree certificate of a vishveshwarya technical university (Vtu), but even after making a payment i did not get payment receipt which i suppose to send to the university to get my pdc. I am trying to call since last 4 month on payumoney customer support number but they are not picking my call s i am not able to get any response from their side. So im fileing a complaint in consumer forum because i'm not getting any response from their side. I am atteching a screenshot of my payment
Regard - akash kumar singh

I have made a transaction of amount rs 1013 on www.gateacademy.com for test series package and amount is deducted from bank but i recieved mail from payumoney that transaction is uunsuccessful. But they didn't refunded my amount in bank... Even they are not responding to their customer care numbers and mails i have send them to refund money. For all transaction details pls see attached photos.

Dear ncsubramanyam
Thank you for paying with payumoney. Your payment has been successfully processed.
Merchant name: hindu seva pratishthana order amount: rs 5000.00
Payment id:[protected]
Merchant order id: [protected]
Payment summary amount
Debit card rs 5000.0
Amount paid rs 5000.00
Payee info
Merchant transaction identifier
[protected]
You can view the transaction details anytime from payumoney dashboard.
Go to dashboard
For any queries please contact us here
Payumoney rbl
You have not credited to hindu seva prathistana till now.

Transaction id: [protected]
Cancellation id : [protected]
Pnr no [protected]
The above pnr no transaction done by payumoney i cancelled the ticket it showed ticket cancelled money transffered to payumpp bank so please transfer the money to the bank on which transaction done. Almost the transaction done before one month so please resolve the issue as soon as possible

Payu transaction id, merchant id and bank reference number. 380361

• transaction date along with the amount. Transaction date 30/10.17
Transaction time 9.53 am amount for transaction 2611.69 rs
• email id or phone number used for processing the transaction. Mob no [protected]
• first 6 and last 4 digits of your card. 526495 & 1464
Please find the above details for your reference which u asked

Sir i have done transaction with my debit card and the transaction were failed but the amount was debited from the account and not refunded back yet. My payment id[protected] and date/time[protected]:19:07.0 and i am not able to contact customer care so sir please do something about it and kindly refund my money that i can able to pay my university fee.

I have booked three train ticket on irctc on 5 dec. And 7 dec. And paid by pay u money "payumpp" through bank icici bank as well as pnb. These ticket are cancelled on 10 dec. & 23 dec. Ammount are made for refund 7880 rs., till now no refund in my account received. Plz solve this matter quickly and informed me about this status...

Name : amit dhankhar ([protected]@gmail.com)
Mob. [protected]

I cancelled my ticket on 21/12/2017 on irctc. It is showing money reunded to payumpp bank but it has not refunded back in my bank account yet.

Pnr number - [protected]
Transaction id - [protected]
Cancellation id - [protected]
Refund amount - 2030

Date - 21/12/2017

Kindly look into it and refund my amount asap.

Dear sir/madam

I m pleased to said that i have paid the amount of rs.5000 to market magnify research company through visa card last night at 9.35pm and the payment was unsuccessful but the amount was deducted from my bank.

Kindly i request u to refund the amount to my bank account. I[censored] have any issue please call me on [protected].

Name :-shankar sukhwani
Address:- shiv colony, sindhi basti
Burhanpur (Mp)

Hi team,

Kindly refund the deposited amount of rs.2600 back to the same bank account that was used to deposit the money. The purpose i tried to use this app was to pay some one but it didn't go thru and also i am not able to contact customer care to help me. So finally i want my money back. Kindly process this refund asap today. My email is [protected]@gmail.com & mobile number is [protected].

Merchant name: nitesh chamaria
Payment id:[protected]
Merchant order id:[protected]

This is all the information i have about the transaction.
It was mentioned that i will be getting the ebook within 24 hrs but instead it has been more than two days i did not receive any ebook.
I have also tried to contact the website authorities via facebook and email but i didn't get any reply.
Please look into this issue and if you are not able to provide me the ebook at least help me get my refund if possible.

The amout debited from my account while i am making a card payment via pay u money payment gateway. Immidiately i got a mail that transaction was failed and still im not getting any refund. The customer service are very poor. They wont even pick up the call or replying to the complain via mail. I want my 1029 amount back. My transaction id is[protected]. I had done it on 28th december 2017.