PayUMoney Complaints & Reviews

Address: Chennai, Tamil Nadu

Payment was released successfully vide payment id :[protected] dated 06/12/17 to vinoth kumar, 7b, 2nd street, krg nagar, ganapathy, coimbatore, tamil nadu, coimbatore 641006, no.:. Merchant transaction[protected]. (Payment transaction description : bestproductz[protected]
Still we have not received the item for which payment was released on 06/12/17 nor we have not received any communication.

Kindly revert on top priority or otherwise needs to cancel the order.

PayUMoney customer support has been notified about the posted complaint.

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Website: www.payumoney.com

Hello payumoney team,

My wallet mobile is number : [protected]

Issue is with my payment of 5k details as below:

On 13th december:
Amount : 5000/-
Payu reference :[protected]
Bank reference is :[protected]
Narration : [protected]/payumoney

Issue: amount got deducted from bank account but it is not added in my wallet.

Please refund the money correctly or add it to my wallet.

Note : this is the forth time i am explaining the same issue, if not resolved i would file a consumer complaint and also make use of my twitter account too.

+2 photos

PayUMoney customer support has been notified about the posted complaint.

Dec 19, 2017

Updated by Mahesh Khaire When should I get update on my issue. My money is unnecessary blocked with PayU.

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Address: Chennai, Tamil Nadu, 600089

I have booked ticket in irctc through payumoney, but amount debited from my icici account but ticket haven't booked, when i check status in irctc "payment failure".
I tried 2 times, same problem.
Ticket booking date:08.12.2017
Below is transaction id's:
[protected]
[protected]

As per the irctc amt refund should be in 1 day, but for me, it almost 9 days.

Somebody can share payumoney customer care number pls

+2 photos

Jan 19, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 19, 2017

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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R

rahulros

from Delhi, Delhi

Dec 19, 2017

I had cancelled irctc ticket on 11th of Dec but refund status is showing in payumpp bank.l did not get the money.
Transaction I'd :- [protected]
Cancellation I'd :- [protected]

haven't received refund money from payumoney - Comment #2952392 - Image #0

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V

vsree

from Vijayawada, Andhra Pradesh

Dec 19, 2017

I have paid electricity bill thr credit card from MEESEVA mobile app
ID[protected] on 12/11/2017 at 6:06 PM the amount 2523.52 this was not paid to my electricity bill but amount was reduced from my credit card account.
Please rectify the process .

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Address: Bangalore, Karnataka

Website: Gizmothings

I have recieved payment succeed message.. But i am unable to track my order n
I even i tried calling merchant but there is no response from merchant n even he did't update my billing address. Please check it into..

Payment id:[protected]

Merchant order id: mcin00002374

Ordered amount : 1371.30

After going through all the comments it assures me payumoney is fraud app n is dealing with all fraud merchants incase my amount is not refunded r product is not delivered i vl sue ur app in all social websites... N rate low

Please don't use this fraud app n
It's all dealing with fraud merchants

Dec 19, 2017

Complaint marked as Resolved

the complaint is resolved but delayed

PayUMoney customer support has been notified about the posted complaint.

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S

Sidddanna Gouda

from Bengaluru, Karnataka

Dec 17, 2017

you ### then send me the tracking details of my product i need to know the current details of my product n even when the product will be delivered ...

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H

hari na

from Jaipur, Rajasthan

Dec 19, 2017

2 ticket book in hohogoa.com rs 600 deducted from hdfczaap .but not reccived tickets

I have ordered moto charger - Comment #2952397 - Image #0

I have ordered moto charger - Comment #2952397 - Image #1

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Address: Indore, Madhya Pradesh, 110034

Website: www.bonanzcapital.com

Hello, i have made an payment of rs. 14300 vide payment i'd[protected] and 20000 vide payment i'd[protected] in name of bonanz capital.
This company is a fraud in investment. The person dealing with me is changing every time.
I have checked and this amount is still not claimed. Can u please refund me full amount to the maker asap.
Request support as this is big amount for me.

Thanks
Saurabh gupta
[protected]

PayUMoney customer support has been notified about the posted complaint.

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Y

Yasheel

from Bengaluru, Karnataka

Dec 18, 2017

I have credited 1500 to my bank account, it shows that it's successful but the money hasn't been transferred yet. Need the money and a revert asap

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PayUMoney Customer Care's response, Dec 19, 2017

Verified Support

Hi,

Please note that, in case of any withdrawal, the same takes 2 bank working days (Excluding Saturdays, Sundays and bank holidays). If in case still, you do not receive the amount in your account, just share your updated bank statement and we shall get the same checked further. Ûd!t

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

M

mahadeo ray

from Delhi, Delhi

Dec 18, 2017

Rs.1010.63 has been debited from my credit card but the same is not credited in my IGL smart cart. Transaction date is 16/11/2017

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PayUMoney Customer Care's response, Dec 19, 2017

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Address: 600075

I am suganthi and i have ordered a product worth 1125 rupees from the merchant just herbs on november 24. When i checked my merchant account, its shows pending payment. But i have paid it through payumoney and i received a confirmation text for the same and the payment id is[protected]. Its been more than a month, i didn't receive any refund. I want immediate actions to be taken for the same

PayUMoney customer support has been notified about the posted complaint.

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D

Dheerendra verma

from Gurgaon, Haryana

Dec 18, 2017

7 dec ko tatkal me reservation kar rhe the preservation to nhi hua lakin account se rupye cut gain.

Aur ise phle ji bhe CANCEL KIYA USKA PAISA REFUND nhi hua hain.
Email id - [protected]@gmail.com
Mobile no- [protected]

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Hello,

I had cancelled 2 tickets of mine from 2 of my accounts on the 5th of december since my tatkal tickets which i took out was in wl.

When i checked the refund status it shows that the amount has been sent to bank and the bank name shows payumpp whereas the bank i paid from was citibank
The tickets were cancelled and refunded on the 5th dec only and i have still not received the amount till today 14th dec'18. I checked with the bank but they say they have not received any amount yet
Kindly take action immediately

Transaction id:[protected] & [protected]
Transaction date: 05-dec-2017
Trans. Amt: 3000 & 4290
Refund. Amt: 2870 & 4160
Actual bank: citibank
Bank mentioned: payumpp
Refund status written:refunded
Refund date:05 dec-2017

+2 photos

PayUMoney customer support has been notified about the posted complaint.

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R

Rayala Srilakshmi

from Mumbai, Maharashtra

Dec 18, 2017

I Loaded amount of Rs-2000 from my credit card into the Wallet, I want to transfer that amount to another bank but when i go to customer dashboard my loaded amount was not appearing can u please guide me in this regard otherwise please transfer my amount into credit card immediately my card no:
[protected], Bank:AXIS BANK LTD

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Address: 560099

Transaction id: [protected]
cancellation id : [protected]
pnr no [protected]
the above pnr no transaction done by payumoney i cancelled the ticket it showed ticket cancelled money transffered to payumpp bank so please transfer the money to the bank on which transaction done. almost the transaction done before one month so please resolve the issue as soon as possible

Jan 16, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2017

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

Dec 21, 2017

Updated by shreyas789987 PayU Transaction ID, Merchant ID and Bank reference number. 380361

• Transaction date along with the amount. 11/12/17, 9.53 AM, 2611.29
• Email id or phone number used for processing the transaction. Mob no [protected]
• First 6 and last 4 digits of your card. 526495 & 1464
Please find the above details for your reference which u asked

Dec 21, 2017

Updated by shreyas789987 amount for transaction 2611.69 RS

Dec 21, 2017

Updated by shreyas789987 sorry please note
transaction date 30/10.17
transaction time 9.53 am

Jan 02, 2018

Updated by shreyas789987 why no reply for this complaint take some action and refund my money

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Address: 400101

Website: payumoney

I have made a payment through payumoney gateway of my electricity bill (Reliance energy) on 25-11-17 of 7570 inr. The payment id:[protected]. I have sent them so many mails, sometime they reply sometime not.in their last reply they said to share my bank statement and i did it.. But after that they stop replying. Please help me to solve my problem.

PayUMoney customer support has been notified about the posted complaint.

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J

Janardhana Venkataramaiah

from Bengaluru, Karnataka

Dec 14, 2017

I had booked for a RayBan p glass on 27/10/17 the product amount was Rs 949 and I have also paid the said amount through my debit card and they had told that the product shall be delivered by 04/11/2017 but I still have not received the package

Reply

PayUMoney Customer Care's response, Dec 15, 2017

Verified Support

Hi Janardhana,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Address: Kaithal, Haryana, 136027

Website: admissions2017.thapar.edu/login.php

Dear sir,
I am suffering because of your 3rd grade services. Payment debited from my account twice and tomorrow is the last date of fee submission for ph. D application. Please refund on urgent. I need to pay the fees today

Txn reference no. 1. 20311100
Payment id[protected]
Txn reference no. 2. 20338016
Payment id[protected]

Account no. [protected]
Bank name - vijaya bank kaithal

Jan 20, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2017

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN for the Payment Id[protected] and[protected] is unsuccessful and we have not received any amount for the said TXN. Please contact your bank for further help and support.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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Address: 827013

Website: Lic housing finance ltd

Sir i was paying my e. M. I on lic housing finance on 11/12/2017 through payumoney but my money got debited from my account and in lic hfl payment still shows due. So i paid once again.. So i paid rs 16928 two times kindly refund the money as soon as possible. My account details
Name : kumar saurav
Bank. : state bank of india
Acc nu : [protected]
Branch. : chira chas
Ifsc : sbin0016005

+4 photos

Jan 15, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2017

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN is successful at our end. The amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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I booked a rail ticket using my debit card through payumoney getgway. I had cancelled my ticket on 28/11/12 and irctc shows they transfered amount to payummp but till now i didn't get. I mailed irctc but they didn't respond. Please resolve it
Details are
Transaction id-[protected]
Transaction date -28-nov-2017
Cancellationid /refundid - [protected]
Amt () - 605.0
Refund. Amt ()- 545.0
Bank - payumpp
Refund status-refunded
Refund date - 28-nov-2017

Apr 20, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 19, 2018

PayUMoney Customer Care's response Dear Prince,

Apologies for the delay in response.

Kindly help us if your query was resolved. Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Address: Mumbai City, Maharashtra, 400098

Website: PAYUMONEY

Ajay puranik
Sub: reliance energy bill for november 2017. Amt rs. 2160/-.

On 29/11/2017, i have made my electricity bill payment for the month of november 2017 bill through your site of rs 2160/-.
My payment reference code is :[protected]. My hdfc bank credit card has been debited for the said amount. I got an sms from hdfc bank that transaction was successful. However, you have sent a mail that transaction failed and requested me to make payment again. I have again made the payment immediately. Again. My hdfc bank credit card has been debited again for the said amount and i got an sms from hdfc bank that transaction was successful. So in fact i made payment twice. However payment is not received by the electricity supplier that is reliance energy till date. Kindly look into this urgently.

Jan 15, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2017

PayUMoney Customer Care's response Hi,

This is to inform you that your payment id:[protected] has already been refunded by us with reference number:[protected]. We'd advise you to please get in touch with the issuing bank regarding the same.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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A

anand9432

from Noida, Uttar Pradesh

Dec 11, 2017

I had cancelled the ticket on 01.12.2017. And amount of 815/ has to be credited to my account. But after 6 days also it is not done till date and bank name as payumpp. Details as below

Transaction id - [protected]
Refund id - [protected]

Please look into the matter.

payment debited from hdfc bank credit card but not received by the service provider reliance energy - Comment #2944506 - Image #0

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Address: 110095

Website: BonOrganik

I was shopping with bonorganik and after paying the amount through payumoney i got a message stating 748 rupees has been spent on my credit card, i also got message from payumoney for the amount paid but after that i received a page stating transaction declined. So essentially my order did not get placed inspire of the amount being deducted for it.
Here's the payment id:[protected]
Looking forward to quick action on this.

Regards
Dipinti

Jan 18, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Dec 07, 2017

Sharmili Elangovan's response I ordered an MI 5a mobile using mi store app, the transaction failed and my order was not placed, but the amount got debited. The payu I'd is[protected]. Could you please revert on the status?

Verified Support

Dec 15, 2017

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN for the Payment Id[protected] is successful at our end. The amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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S

Sharmili Elangovan

from Chennai, Tamil Nadu

Dec 12, 2017

I ordered an MI 5a mobile using mi store app, the transaction failed and my order was not placed, but the amount got debited. The payu I'd is[protected]. Could you please revert on the status?

Phone : [protected]
Email: [protected]@gmail.com

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Website: www.payumoney.com/transact/build/#/view/6C65C4E072BD62FB017F09C16B38B740/login/v2

I made a transaction of 2943 on xaviers bhuvneshwar college but the payment is not yet confirmed the payment was made to fromsdotstar dat of transaction:07-12-17
card number :[protected]
initiate refund
webadress:https://www.payumoney.com/transact/build/#/view/6C65C4E072BD62FB017F09...⇄
payment to :formsdotstar
please urgently look into the matter as last date to apply is tomorrow

+1 photos

PayUMoney customer support has been notified about the posted complaint.

Dec 07, 2017

Updated by Palta Nischal transaction id : [protected]

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Address: 380006

Website: www.payumoney.com

I have placed an order on 10th sep 2017 and do the payment online using the credit card after getting negative feedback i requested bank to cancel my transaction and they put that transaction on disputed transaction
Now payumoney decline for the refund to bank and till date no reply from hypermarketkart and the same way payumoney decline for the refund the money.
Now, i would like to register my complaint in the hope of getting justice.

PayUMoney customer support has been notified about the posted complaint.

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Address: Ghaziabad, Uttar Pradesh, 201014

I did 1 transaction on 29th of november of rs. 5059 through payumoney my transaction id is[protected].
Amount deducted from my account but i didn't received email on which i get the code for maintenance recharge.
Merchant told me that i will get the refund within 48 hr. But not get any refund yet.

Merchant name - niho scottish garden resident welfare association.
Location - niho scottish garden ahinsa khand 2 indripuram ghaziabad u. P
Email id - [protected]@gmail.com

Please do the needful asap as already a week has passed.

+1 photos

PayUMoney customer support has been notified about the posted complaint.

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S

Sngwn

from Kaithal, Haryana

Dec 8, 2017

My payment status is Pending for Haryana Checkpost Tax on e-Vahan Online portal. Payment is through PAYUMONEY and CENTRAL BANK OF INDIA internet banking.
My payment ID for PayUMoney is[protected]

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Address: 440023

Website: www.nxgdesigns.com

Hi i am shabha, i have payumoney merchant account. I have 4 successful transactions and my dashboard showing transaction amount inr3018.

Now i want to transfer it to my bank account but i am unable to add this amount to payumoney wallet. My payumoney wallet showing 0 rs.

All transaction have status as money with payumoney. There is no option to add money in my wallet.

I need this money very badly. I have already deliver services to customer according payment.

Now i am unable to get this money.

Transaction details are below...
1) 21 nov 17, 11:47 pm id :[protected] = 1, 999.00 inr
2) 15 nov 17, 08:15 pm id :[protected] = 999.00 inr
3) 19 oct 17, 01:50 am id :[protected]= 10.00 inr
4) 19 oct 17, 01:17 am id :[protected] = 10.00 inr

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On 3/12.2017 i had made payment of 41243.34 to made easy delhi coaching institute with payumoney. Payumoney showed payment is failed but money is debited from my account. Please revert failed transaction amount in my account as soon as possible here are the information about transaction

Payment id : [protected]
Merchant name: ies made easy
Date/time of payment : [protected]:08:33.0

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P

Prerna09

from Delhi, Delhi

Dec 7, 2017

Hey.did you get your money back in your account?..same thing happened with me while I was doing payment

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Website: www.payumoney.com

On 06/12/17.. I had made payment of 72500 to made easy delhi coaching institute with payumoney. Payumoney showed payment is failed but money is deducted from bank account. Please revert failed transaction amount in my bank account as soon as possible.. Here below additional details are shown which are related to transaction..
Merchant name - ies made easy
Payment amount-72930.29 inr
Payment id[protected]
Merchant website - www.madeeasy.in
Date/time of payment[protected]/ 15:07:34

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D

dkumar3781

Dec 7, 2017

Please initiate refund of 5000 in wallet, as I'm unable to do any transaction.
Ethier send otp to email or change the phone number.

PayUMoney Complaints & Reviews

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PayUMoney reviews & complaints page 149

payment id 170642738

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haven't received refund money from payumoney

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I have ordered moto charger

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problem with refund

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payment failed but not refunded

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payment debited twice not refunded

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transaction failed but money got debited

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ticket cancellation amount not transferred to account

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payment debited from hdfc bank credit card but not received by the service provider reliance energy

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money deducted order not placed payment id: 171823488

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money debited but payment not conform

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refund amount from payumoney

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regarding issue in online transaction

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i am unable to transfer my amount to my bank account from payumoney

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payment is failed and money is deducted from my bank account

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payment is failed but money is deducted from bank account

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