PayUMoney Complaints & Reviews

Address: Ghaziabad, Uttar Pradesh, 201014

I had transfer my money from payumoney on 05-dec-2017. But till now it is not reflecting in my account and i don`t have any contact number of payumoney to ask for the same. Once we added money in this payment getaway they are saying you can withdraw that amount after 7 days. I didt not understand what is the process of transferring money from payumoney to bank account.

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Address: Mumbai City, Maharashtra, 400708

Website: Payumoney

Hello,

On 22nd november, i paid an amount of rs 261.80 rs/- using payu money following which amount was debited from my account but the order was not placed.

I confirmed the same from my bank, they guided me that the amount has debited from their end, instead its an issue from payu.

I have mailed payu, even i called them many times but all in vain.

Please process my request at the earliest.

Thanks & regards,
Karan kalra
+91-[protected]

PayUMoney customer support has been notified about the posted complaint.

Dec 06, 2017

Updated by karan311 I made a transaction on 22nd Nov of Rs 261.80 to PTU.
The transaction was successful from my Bank SBI and Payumoney.
Now, bank officials and Payumoney officials are like money money has been successfully transfeered from their end.
And thus issue is with PTU.

Mercahnt transaction id: fbf0b2d788c69f3076cf

Please look into the issue

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Address: New Delhi, Delhi, 110059

Website: Citrus wallet

Hi team,

This concern is related to the transaction done on 29th nov, where payment was deducted from credit card but was not credited to bank account as showing failed.. Pls help and transfer the funds.
Transaction amount was - rs. 5000/- and was done thorough citrus payu money
Added screen shots for more details pls help

Regards,
Raj chawla
[protected]

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Address: Yavatmal, Maharashtra, 445001

Website: payu

Dear sir,
I have paid rs.1036/- through netbanking for cost of 2 bottle of "afresh ginger 50 gm through netbanking from my account a/c no. [protected] ifsc punb0047200 to payu vide transaction id [protected]/[protected] on 20.10.2017, but still neither i have received consignment nor balance of added to my account. You are requested to look into the matter and to take immediate action to return my money with conveying message to me.

PayUMoney customer support has been notified about the posted complaint.

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Please see below detail and revert my amount as soon as possible.
I also send so may mails to your exicutive and didnot receive any reply from them.
Very bad experiance

Bank ref no:-[protected]
Status :-executed
Reason
Debit branch:- 1248
Account no :- [protected]
Txn date :[protected]
Merchants name :- ibibo
Merchants txn id :- [protected]
Merchants cust id :- [protected]
Amount :- 1000
Appln :- r
Pooling account number:- 872/[protected]

Dec 5, 2017

Complaint marked as Resolved

No i didnot receive any mail and call and i also not receive my money back

PayUMoney customer support has been notified about the posted complaint.

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A

Alok Shamkuwar

from Nagpur, Maharashtra

Dec 6, 2017

I hv canceled my booked tickets from irctc, and irctc status is money refund on ur bank but in my bank account payment not refunded..

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Address: Jaipur, Rajasthan

I have booked a ticket on irctc website on dt 18.11.17 from my baroda rajasthan gramin bank debit card through payumpp option and i have cancelled the same ticket on dt 22.11.17 and when i check about refund money of the same ticket it is showing that this amount of 1355.00 has been refunded to bank name payumpp through refund id no [protected] on dated 23.11.17 as i have paid to irctc through transaction id no: [protected] so plz refund my amount in my concern account on priority.

+1 photos

Jan 1, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2017

PayUMoney Customer Care's response Hi Gajendra,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

Dec 08, 2017

Updated by sharmagajendra Dear Team,

My IRCTC ID is:gpsl1987

Transaction Amount: 1, 438.94 Date:[protected]

E-Mail Id: [protected]@gmail.com

Mob No: [protected]

First 6 digits of card: 607280
Last 4 digits of card: 9224

Dec 13, 2017

Updated by sharmagajendra Reminder...

Awaiting for response from your side as i have provide you all the required details.kindly revert.

Dec 21, 2017

Updated by sharmagajendra Reminder...

Kindly response for the complaint and refund the amount in concern account.

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D

djraje

from Noida, Uttar Pradesh

Dec 1, 2017

I loaded 1034rs in my account and my mobile no that link with this account are owned by someone else . So sended many emails to them but they are not updating my mob no. or refunding my 1034rs in bank ac.

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N

naaz028

from Kolkata, West Bengal

Dec 5, 2017

I was trying to pay for wb primary tet and the money gets deducted and payment not made to wbbpe.Org
details of payment

debit card payment
amount : 100.76 rupees
date : 29.11.2017
trans. Ref. No : 8121502acaccbe778636
merchant site : wbbpe.Org

please refund my amount

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मै उमाशंकर मिश्रा शहडोल मध्य प्रदेश मैने आपके माध्यम से अपने इलेक्ट्रिसिटी बिल का भुगतान किया है मेरा आई वी आर एस नम्बनम्ब[protected] है आड॔र आई डी61037546 एवं पेमेंट आई डी[protected] तथा स्टेट बैंक ऑफ इंडिया का ट्रांजैक्शनट्रांजैक्शननम्ब�...⇄ है पूर्व मे मैने आपके पास कई बार शिकायत दर्ज करवाई गई पर आपके द्वारा कोई उत्तर नही दिया कृपया इस शिकायत पर कार्रवाई करे अन्यथा मजबूरन मुझे उपभोक्ता फोरम मे शिकायत दर्ज करने पर मजबूर होना पड़ेगा

PayUMoney customer support has been notified about the posted complaint.

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Dear
Sir, i made payment for wbbpe online application for teacher eligibility (Tet), 2017 teacher amount 5 time rs.100.76 & 2 time rs.25.19 deducted from bank account but application status payment not made. I have using sbi debit card.

Transaction description is
1.22 nov 2017 by debit card-othpg[protected]www wbbpe org gurgaon- 100.76
2. 23 nov2017by debit card-othpg[protected]www wbbpe org gurgaon- 100.76
3.24 nov 2017by debit card-othpg[protected]www wbbpe org gurgaon- 100.76
4. 24 nov2017by debit card-othpg[protected]www wbbpe org gurgaon- 25.19
5. 24 nov 2017by debit card-othpg[protected]www wbbpe org gurgaon- 25.19
6.25 nov 2017by debit card-sbipg[protected]www.wbbpe.org north 24 p - 100.76
7.25 nov 2017by debit card-sbipg[protected]www.wbbpe.org north 24 p - 100.76

Please solve this as soon as possible.
Subir sengupta
Email id: [protected]@gmail.com

+1 photos

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PayUMoney Customer Care

from Gurgaon, Haryana

Nov 30, 2017

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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N

NagaPravallika

from Chennai, Tamil Nadu

Jan 29, 2018

Sir, I book my train ticket at tatkal time, you cut the money from my account but ticket was not booked. Always u doing like that only.It was shown like trasaction is proceesing but you took money.Ticket was not booked. So please refund my money back sir

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Address: Bangalore, Karnataka

I had made a payment to visvesvaraya technological university (Vtu) of rs.2327.40 during the first attempt due to gateway timeout the transaction got failed but the amount got debited from my bank account. So, i had to make another payment. But, i didn't get my money back for my failed transaction. So, i request you to refund my money for failed transaction it was made on november 2nd 2017.

Dec 30, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2017

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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M

manish chandravanshi

from Mundi, Madhya Pradesh

Nov 27, 2017

Sir 24 /11/2017 i have add money digital seva portal but i am not recieve my portal 2000 amount and deduct my bank account plzzz release my payment.
transaction no.
[protected]/PAYUINDIA
TIME 4:33
Date 24/11/2017

manish chandravanshi
[protected]

payment refund due to gateway timeout - Comment #2930303 - Image #0

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PayUMoney Customer Care's response, Nov 27, 2017

Verified Support

Hi,

We would like to inform you that the TXN for the Payment Id 6558486697 is successful at our end. The amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly in order to get the status at their end.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

C

crazzymeashish

from Kalanwali, Haryana

Nov 28, 2017

I paid for my college fee through payu gateway .the transaction was failed and the money was refunded by the college authority on 5 september but till now i have not got any refund amount on my account .
payU id [protected]
bank case no[protected]
amount 7893.14
transaction made on 23 august 2017
charged back by college on 5 september 2017

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PayUMoney Customer Care's response, Nov 29, 2017

Verified Support

Hi,

We would like to inform you that the TXN for the Payment Id 6362617620 is successful at our end. The amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

M

Maheshmahe

from Sirsilla, Telangana

Nov 28, 2017

Sir, i tried to book my ticket on nov 19 from Hyderabad to guntakal ..when i went for paying the balance was deducted but not ticket was booked Transaction id:[protected]. Rs 250 so please refund as soon as possible..it was in emergency money

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PayUMoney Customer Care's response, Nov 29, 2017

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: www.trip4holiday.com

Merchant name: trip4holiday
Order amount: rs.24, 299/-.
Payment id:[protected]
Merchant order id: jhgikg677
Payment summary amount
Amount paid rs.24, 299/-.

My mail id: [protected]@yahoo.co.in
Mob: +91 [protected]

The above mentioned company based at noida is most probably set up with purely fraudulent intentions. After promising assistance in travel arrangements and hotel bookings, and after collecting amount, they have become completely unapproacheable. All their contact nos. Have remained either switched off or notreacheable.. I have come across similar complaints against the same company while going through the reviews. I request you to pl. Take up the issue in the right earnest and bring them to book and do justice to all the aggrieved. Please arrange to get refund of the money paid to them from my side

+1 photos

Dec 30, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 29, 2017

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN for the Payment Id[protected] is successful at our end. The amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - jhgikg677 in order to get the status at their end.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

Dec 02, 2017

Updated by Dr. C. Mohan Kumar The merchant trip4holiday is a fraud. Since the merchant was using your gateway I initiated the payment since you would never allow any fraud companies to use your gateway. Later surprisingly saw a couple of complaints against the same fraud company in this forum. Kindly help me get my refund that Ive paid using your gateway. The merchant is a fraud. All his numbers are switched off / not reachable. Request you to block them from using your gateway. He is cheating lot of innocent people like us.

Dec 02, 2017

Updated by Dr. C. Mohan Kumar Since you are the third party provider its your responsibiility to help me get my refund. Trusting your esteemed company I made the payment. KIndly block the company and help me get back my hard earned money.

Dec 06, 2017

Updated by Dr. C. Mohan Kumar PayUMoney awaiting your response regarding the refund. Kindly let me know the status.

Jan 01, 2018

Updated by Dr. C. Mohan Kumar Pay U Money are u follwing any verification process to check if the company is genuine or fraud company?? It seems there is lot of complaints against your gateway for fraud transaction. Is there any backdoor deal ..I want refund . Do reply diplomatically ... like payment done and contact seller. I told seller is cheater and immediately block it and refund my money.

Jan 01, 2018

Updated by Dr. C. Mohan Kumar How can u mark the complaint is resolved when u guys dint even bother to reply?? KINDLY REMOVE THE LAST LINE IN THE MAIL U SEND TO CONFIRM THE TRANSACTION!! U guys are not responsible enough to solve our queries!!

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D

Deepak Kumar Rathore

from Kota, Rajasthan

Nov 27, 2017

Sir 3 august ko mere dwara jubli holiday package book kiya payumoney ke jariye jo cancel ho gya h par mera money refund nhi hua hai jiske karan meri panulties bad kar 35000 ho gai hai please aapse request hai ki meri money refund karabe

With regards
Deepak kumar rathore
Contact no [protected]

travel agency based at noida, new delhi - Comment #2930285 - Image #0

travel agency based at noida, new delhi - Comment #2930285 - Image #1

travel agency based at noida, new delhi - Comment #2930285 - Image #2

travel agency based at noida, new delhi - Comment #2930285 - Image #3

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PayUMoney Customer Care's response, Nov 30, 2017

Verified Support

Hi Deepak,

We would like to inform you that the TXNs for the Payment Id 160636922 and 158833357 are successful at our end. The amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

J

Jazmeet Arora

from Delhi, Delhi

Nov 29, 2017

Mujhe guru jambheshwar university ki online fee payment kr r hu bt pay umoney ki site visa mater card pr block ho ri h

travel agency based at noida, new delhi - Comment #2933425 - Image #0

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PayUMoney Customer Care's response, Nov 30, 2017

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

D

Dr. C. Mohan Kumar

from Bengaluru, Karnataka

Dec 2, 2017

The merchant trip4holiday is a fraud. Since the merchant was using your gateway I initiated the payment since you would never allow any fraud companies to use your gateway. Later surprisingly saw a couple of complaints against the same fraud company in this forum. Kindly help me get my refund that Ive paid using your gateway. The merchant is a fraud. All his numbers are switched off / not reachable. Request you to block them from using your gateway. He is cheating lot of innocent people like us.

travel agency based at noida, new delhi - Comment #2935651 - Image #0

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Website: www.jkpsc.nic.in

I have paid twice for my application fee to psc trough pay u money. I demand that i be refunded my initial payment. Details are as under

Transaction id: pscjk[protected]
Merchant website: www.jkpsc.nic.in
Amount paid: 806.05
Order date:[protected]:36:26

The other one was succesful and i have got the receipt of that...

The problem occured i think due to the fact that the session expired before confirmation of payment.. So i decided to pay seccond time..

I have got emails confirming both payments

Dec 31, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Nov 23, 2017

[email protected]'s response I made payment for marathon, 300 deducted from my account but payment not done for receiver

Verified Support

Nov 30, 2017

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

Nov 30, 2017

Updated by Saif Niaz Lone have sent you the details.. hope my issue is resolved...
bank reference number that i have provided is that of the succesful fees transcation for which i have recieved the reciept...i have attached that. but the transaction before that was abborted due to session expiration... so i decided to pay again and saw that the payment had been deducted twice

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S

[email protected]

from Bengaluru, Karnataka

Dec 1, 2017

I made payment for maretghon, 300 deducted from my account but payment not done for receiver

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Address: Paschim Medinipur, West Bengal, 721242

Dear
Sir, today i made payment for wbbpe online application for teacher eligibility (Tet), 2017 teacher amount rupees 123.60 deducted from bank account but application status payment not made. I have using ubi net banking.
Applicant user id : 1303268
Transaction description : 5f4c[protected]d6bbf47payu /[protected]
Date: 22/11/2017, time : 12:46:45 p. M.
Another teacher amount rupees 123.60 deducted from bank account but application status payment not made. I have using ubi net banking.
Applicant user id : 1395361
Customer ref. No. [protected]
Transaction description : 6cb30b7bc9792b0225dapayu /[protected]
Date: 22/11/2017, time : 17:58:51 p. M
Please solve this as soon as possible.
Email id: [protected]@gmail.com
Phone : [protected]

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I was paying 1000 rs via payumoney and 1000 rs deducted from my account. But it didn’t reached the receiver. It was showing your transaction being processed from yesterday 5.30 pm. And the transaction is[protected]. I request to refund my money of 1000rs. I request to solve my problem and refund cash to my account as soon as possible. And i would like to know what was the problem.

+1 photos

Jan 2, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2017

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN for the Payment Id[protected] is unsuccessful and we have not received any amount for the said TXN. Please contact your bank for further help and support.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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M

Manmohanmp

from Mumbai, Maharashtra

Nov 13, 2019

The customer have sent me the payment but it got hold please help me with this settlement.

I lost 1000 rs from my account - Comment #3584149 - Image #0

I lost 1000 rs from my account - Comment #3584149 - Image #1

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Hello

I have made a deposit in unocoin through payu on 20th novemeber 2017.

Money was debited from my bank account but still no receipt of funds in unocoin.

I have not received a receipt from payu also no messages no email nothing of payment.

Transaction reference from my bank -

Ipay/eshp/payu/[protected]/wwwunocoincom00

Please help me.

Thank you!

Dec 31, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2017

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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I booked a railway ticket from rajkot to ujjain through irctc website and payment done through my debit card now i cancelled my railway ticket and amount is not refunded to my bank account it shows amount refunded to payumpp so how amount will get refund to my bank account. I did not have any account with payumpp then how will i get my amount in my bank account

Jan 2, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2017

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Address: Bareilly, Uttar Pradesh, 243001

I had done a payment to an online site for a product that is tnv collection but there was a problem i asked them to cancle the order and refund my money so tnv collection refund my money through payumoney
And i have received the status of refunded of my money, but i haven’t received any amount in my bank account and its been many days now in october i got the status of money refunded but haven’t rec any amount

Dec 31, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2017

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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I was making payment for my university fee made transaction twice as first was showing under process for such a long time when i opted for cancellation made transaction second time i found the transaction has been done twice now i need refund for my one of transactions on urgent basis kindly look into the matter help me for getting refund amount was 10000.

+1 photos

Jan 1, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2017

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Address: Puri, Odisha, 752002

I have sent 3000 rupees from my wallet to my husband's bank account on13/11/2017. The amount debited from my wallet but not credited to my husband's account. The transaction showed successful. I contacted in the need help section, mailed to customer care but problem not solved.

Txn id - 901a93319b0e443780ca0b458442fa34

Kindly resolve this problem.

Jan 1, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2017

PayUMoney Customer Care's response Hi,

Please note that your withdrawal amount of RS 3000 has been refunded under Citrus Txn Id CTX[protected] to your source account credit card ending with 1124. The amount shall credit back to your bank account within 7 to 10 bank working days(excluding Sat, Sun and public holidays).

This is due to exceeding monthly withdrawal limit of Rs 3000 per month. For any more information related to the same please visit our FAQ section at http://www.citruspay.com/citruscashfaqs.html#Withdrawals

Regards,
Team PayU

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A

anoop958

from Gauribidanur, Karnataka

Nov 21, 2017

Transaction id : [protected]
Transaction date :12/11/2017
Refund id:[protected]
I did transaction through my federal bank account
But it refunded to payumpp bank .. i want to know how to get my money back?

amount debited from wallet but not credited to the bank account - Comment #2924122 - Image #0

Reply

PayUMoney Customer Care's response, Nov 30, 2017

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Address: Ludhiana, Punjab, 141002

Website: www.irctc.co.in/eticketing/mainpage.jsf

I cancelled my rail tickets booked under pnr no [protected] through credit card with journey date 7.12.17 partially on 8.10.17 and refund amount intimated by irctc rs 460/- and remaining on 11.11.2017 with refund amount rs. 1180/-.
I have not received the refund so far. Below is the copied data from irctc

Refund status
S. No. Transaction id transaction date cancellationid /refundid transaction type trans. Amt () refund. Amt () bank refund status refund date
1 [protected] 11-nov-2017 [protected] cancelled 2400.0 1180.0 payumpp not refunded
2 [protected] 08-oct-2017 [protected] cancelled 2400.0 460.0 payumpp refunded 08-oct-2017

+1 photos

Jan 3, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2017

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

View replies

S

satwinder18

Nov 21, 2017

I have submitted Rs 561 to PTU, Jalandhar account on 13/09/2017. The payment id was[protected]. Merchant Transaction Indentifier : c42ff01333f2b6794323

But PTU system didn't reflect the payment and my important document is stuck in the university from last two months.
Please do the needful as I urgently need this document.

Reply

PayUMoney Customer Care's response, Nov 30, 2017

Verified Support

Hi,

We would like to inform you that the TXN for the Payment Id 163063057 is successful at our end. The amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - c42ff01333f2b6794323 in order to get the status at their end.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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Address: Hyderabad, Andhra Pradesh, 500062

I made a online transaction of amount rs3000/- to aabasoft, payment id:[protected], merchant order id; aaba4184 through pay u money on 15/09/2017 through my sbi debt card.. Bank othpg no. Is[protected]. Balance has been deducted from my account but payment has not been made to the other party ie. My subs: the week subscription through aabasoft.. I have enquired to merchant they are helpless. My bank personnel told me i have to contact with you only about this issue. I have waited sufficient time but i am not get my amount. Please either refund the amount back to my bank account

Jan 3, 2018

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 30, 2017

PayUMoney Customer Care's response Hi,

We would like to inform you that the TXN for the Payment Id[protected] is successful at our end. The amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - AABA4184 in order to get the status at their end.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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