PayUMoney Complaints & Reviews

I have sent 3000 rupees from my wallet to my husband's bank account on13/11/2017. The amount debited from my wallet but not credited to my husband's account. The transaction showed successful. I contacted in the need help section, mailed to customer care but problem not solved.

Txn id - 901a93319b0e443780ca0b458442fa34

Kindly resolve this problem.

I cancelled my rail tickets booked under pnr no [protected] through credit card with journey date 7.12.17 partially on 8.10.17 and refund amount intimated by irctc rs 460/- and remaining on 11.11.2017 with refund amount rs. 1180/-.
I have not received the refund so far. Below is the copied data from irctc

Refund status
S. No. Transaction id transaction date cancellationid /refundid transaction type trans. Amt () refund. Amt () bank refund status refund date
1 [protected] 11-nov-2017 [protected] cancelled 2400.0 1180.0 payumpp not refunded
2 [protected] 08-oct-2017 [protected] cancelled 2400.0 460.0 payumpp refunded 08-oct-2017

I made a online transaction of amount rs3000/- to aabasoft, payment id:[protected], merchant order id; aaba4184 through pay u money on 15/09/2017 through my sbi debt card.. Bank othpg no. Is[protected]. Balance has been deducted from my account but payment has not been made to the other party ie. My subs: the week subscription through aabasoft.. I have enquired to merchant they are helpless. My bank personnel told me i have to contact with you only about this issue. I have waited sufficient time but i am not get my amount. Please either refund the amount back to my bank account

I have booked two separate tickets using payumoney as payment gateway, my amount has deducted but tickets not booked, reason was payment failure. Details are:-1. Transaction i. D. - [protected], date of booking 11 nov 2017, amount - rs. 9820/= 2. Transaction i. D. [protected], date of booking 10 nov 2017, amount - rs. 10, 400 /
The still not refunded to my bank. Please do the needful to refund my money as soon as possible. Thanks shalini piyush srivastava.

With reference to above transaction id for the amount of 1738/- inr dated 11 nov 2017 for order placed of www.tekfusiontechnologies.com, i request you to please confirm whether you have received the above mentioned amount.

I have had a email conversation with [protected]@tekfusiontechnologies.com with respect to the same. According to them the transaction failed due to bank error. However the payment gateway upi has confirmed that the amount has been credited to the receiving bank.

I request you to please confirm the receipt of the amount of 1738/- inr for the transaction id p1711112053270551275454.

Please send a confirmation mail to [protected]@tekfusiontechnologies.com of the same as they would process my order only after confirmation from you. I think they have also raised a request to payu regarding the same issue.

I have attached for your ready reference the transaction details and confirmation message from upi that the amount has been credited to receiving bank.

Request to take action on this issue urgently.

Thanks and regards

I have cancelled my ticket with pnr number [protected] on 10-nov-2017 22:23:56 hrs. My cancellation id is [protected]. Till date i have not received my refunded amount. Kindly check the status. As per irctc they have already refunded the amount to payumoney on 11-nov-2017. Still there is no balance of refund on my account. Please let me know when they will refund the money.

Payment id[protected]

I have made a payment for my university of rs.400. But i did not receive the email receipt for my payment. My university demands a proof of this payment.
I have received the sms message with the payment id, but not the email. This payment has been made in the favour of visvesvaraiah technological university.

So kindly send the receipt to my email id: [protected]@gmail.com

Dear payumoney team, '

On 6th oct'17, i had done the transaction to hoildayplaner.com for purchase of laptop and payment of rs.9988 was made to gateway payumoney.
Order transaction : 522696

Amount : 522696

Date of transaction : 06/10/2017

Pay link : https://prod.trupay.in/TruPay/v3/gateway/direct/HolidayPlaner/9988.00/HPP6151290...⇄
Payment done via sbi credit card

Till date my product has not been delivered and there is no response.

Following nos are available wih me of hoildayplaner from this no i had got the calls :

Contacts no. [protected], [protected] hoildayplaner
Email id : [protected]@holidaysplaner.com
[protected]@holidaysplaner.com

It seems that this holiday planer is fraud company and they are doing fraud, since till date no product has been delivered to me and they are not contactable now.

Please do the needful urgently to refund this amount. If no response in 1-2 days, then i shall report to police and cyber crime of payumoney.

Regards,

Dnyanesh paradhi
M-[protected]

Dear sir, i paid two payments on dated[protected] for my b. Tech exams, but i have not receipt for both the payments, i need those receipts for as a proof and to be shown in college, last date is[protected]. Payment id is (Id[protected]
For rs.1311.61 for engineering college society and another payment id is (Id[protected] for rs.1614.29 for engineering college society. So i request you pl. Send me same receipt on my mail id., gaur. [protected]@gmail.com. Plz i need it as soon as possible today.

You told me to contact the bank... With arn number axi91100000000435193361509389958619

I contacted the bank and they told me that they have not received the amount...

They told me that "how can payu can have your account details cause... You transferred the amount via phonepe... So they should give back the amount to phonepe.."

Hence i request you that can you please provide me the proof that you have transferred the money back to my account e. G reference number of the amount transferred...

The transaction id which you are mentioning to me "arn number axi91100000000435193361509389958619" is the id which was unsuccessful and this is not the id via which you have transferred the money back to my bank or wherever..

I request you the please refund the amount via a proper channel...

Please send it back to phonepe..

Chintan maniar
[protected]

Thanks

Arn number [protected] not refunded past 20 days im following up
Irritating pay you service

Im a merchant i used to collect payment i tried to collect payment a sum of 32, 500 but customer paid the transaction shows its failed in backend

But customer money as deducted she called me i wrote several email and several calls they said its been auto refunded but it hasent she called her bank they said the txn is unsucessfull kindly do the needful

This will be the last txn with the fraud company

I have made a purchase on website https://autodivine.com for an amount of 799 inr.
I have paid the money to the merchant by upi option in payumoney.
I have been asked to give the upi username and asked to accept the collect request by icici bank. I have accepted the request in my icici mobile app and the amount got deducted from the bank.

The details are
Time of transaction :[protected]:22:09.0
Upi ref. No.:[protected]
Payumoney payment id:[protected]
Amount: 799 inr
Merchant order number: 24123

The amount got deducted in my bank account and the transaction is said to be failed. I have not got the money refunded. I have no clue about what has happened.

I have contacted my bank whihc is icic fro which i have made the transaction and it replied me back with the folowing message.
"dear customer,

Greetings from icici bank.

Imps transaction of rs. 799 initiated on 26-oct-17 has been credited to the beneficiary. For more queries, pls contact the beneficiary bank.

Sincerely,
Customer service team.
Icici bank limited."

I have contacted axis bank as well and they said they will not be able to help me as i have no account in axis bank

I made a online transaction of amount 5005.84 to kiyossk id through pay u money on 07/12/2016. Transaction id was[protected]. Balance has been deducted from my account but payment has not been made to the other party. Pay u money team send in one mail 48hrs you will get your refund amount. But i am not get my amount. Please either refund the amount back to my bank account

I have booked my train ticket and later on i have cancelled my ticket and used your gateway for transaction and now refunded money has been refunded by irctc and they shows that money has been refunded to payumpp and i didnt get my refund back from your side.
Ticket pnr no - [protected]
Refund id is [protected].

So what should i do now.

I booked my ticket from irctc, payment gateway was payu. The ticket didnot get confirmed so i cancelled it. It showed rs. 1935 will be refunded to your bank account in 7 working days. I checked the status of the refund, it shows that refund has been already sent to bank but till today i haven't received my payment yet.

Transaction i'd: [protected].
Transaction bank was bank of india.
Refund amount: 1935.
Cancelled date & time : 29-oct-2017 19:17:57 hrs

Please see other details in the attachment.

I bought electric hair straightener in kreabrush.com worth Rs 4999/- on[protected]. Its order number is 5112. However, I cancelled the order on the same day. I did not get refund regarding the cancellation. I called kreabrush.com several times in the period of 2 months, They are telling that they initiated refund but money is still not deposited in my account. They are giving me these numbers as a proof of their refund initiation.
PAYU ID: [protected]

ARN: 74332747245724477333199.

Please resolve this issue and let me get my refund. Thank you.

My company's current account is constantly being charged by payu for some miscellaneous transaction which is not authorized by our company. The amount which is getting debited is random and does not have any relation with the previous amount. This is happening since past four months and the support team is not at all responsive regarding this issue. How can they charge amount which is not authorized, it is a subject to fraud and is not acceptable. I have lost over ten thousand in the past four months and it won't stop until necessary action is taken

Citruspay not credit my account and says any reason my many transaction id is not credited in my account
My rrgistered contact no [protected]; alternative no - call my this no -[protected]
My transaction id - 1f245b518c7947f4afeb1d89e1d581e7
2 transaction id - cd463694df294bfa72f7c5a1b4ac48b
3 transaction id-48a748e0202348acacc29ee609856bd3
4 transaction id-3fcfde13a97c4e[protected]d811880
5 transaction id-16f5ec[protected]f8f82b7ca75afe371
6 transaction id-05ef661960e546a78cf5ddc2db4ff7a9
7 transaction id-87a0527cb76c46c29e99cc1047bea876
8 transaction id-829f85c52f104a37bf3c4b6005fc9128
9 transaction id-d2a758a2b4c64d3e911eb9c24c92ead0
10 transaction id-b98d956efc1c414c9bb1d2bb7fac82ae
11 transaction id -9518cf89d638435faa87c7f020a95816
12 transaction id-dec82fedb7004c178c6f36b024274c94
13 transaction id-91b0cc1f9ba247d097d09affacb7c5c6
14 transaction id-b44d7ef423c14fc5bde0bf41bc945115
15 transaction id-72b1937f1eaa4d10a2d789bd24dad992
16 transaction id - f23354404bd14f71be12e02005253da1
17 transaction id-a74d98c63db94ba1a994632b1b846dbc
18 transaction-00f684f7f34743b9ab6cd3b1f784cd46

Transaction was done for made easy test series on 1st nov, 2017,
Money was debited from the account but transaction couldn't be cleared.
It was mentioned in the detail that money will be refunded but after 72 hrs also no refund statement is provided.
Payment id:[protected]
Amount: rs 1029.62
Date and time:[protected]:38:12.0
Kindly look into the matter because after refund only i can proceed with payment,
I will be highly obliged with your help.

I made a online transaction of amount 34500 to mohd zishan through pay u money on 07/12/2016. Transaction id was[protected]. Balance has been deducted from my account but payment has not been made to the other party. Pay u manet team send in one mail 3 or 4days you will get your refund amount. But i am not get my amount. Please either refund the amount back to my bank account