PayUMoney Complaints & Reviews

Address: Ludhiana, Punjab

Dear sir/madam
We done the payment of rs.22505.00 through internet banking of indian overseas bank to central board of secondary education for examination fee of 10th class on dated 24 oct. 2017 but on cbse portal payment status show pending and our bank account already debit. So please do the neadful action as earliest avoid late payment charges.
Thanks

PayUMoney customer support has been notified about the posted complaint.

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Address: Mumbai City, Maharashtra, 400061

Website: www.payumoney.com

First i have transfer 2500 to someones payumoney wallet then tge sane person returned me that money unto my payumoney and as per the yr t n c we beed to wait for 7 days for transfer wallet money to bank ac i waited tgen yesterday 23oct i have returned the 2500 to my obc bank ac from wallet but till yet i have not received that # 2500 in my obc ac. Wtf man no customer care number no reply from mail no reply on playstore review please dont take down ur company by this small issues kindly do the needful

Nov 26, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Oct 26, 2017

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

Oct 27, 2017

Updated by salmanshady Am still waiting for your reply so please look into in

Oct 27, 2017

Updated by salmanshady I already have marked the mail on the given email id above from ([protected]@gmail.com)
Mobile no is [protected]. Screen shot is attached in this comment i think it will work better if i can speak with some of your customer care executive.

Oct 28, 2017

Updated by salmanshady What ### u man ###ing service i want my money in my ac now or else ill police complaint about this no reply no ###ing call it has been 3 days i have nit got my money which i wss suppose to get it right away at the time of transaction.

Nov 01, 2017

Updated by salmanshady Still waiting.

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S

salmanshady

from Mumbai, Maharashtra

Oct 26, 2017

I already have marked the mail on the given email id above from ([protected]@gmail.com)
Mobile no is [protected]. Screen shot is attached in this comment i think it will work better if i can speak with some of your customer care executive.

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Address: 110048

I have booked ticket on irctc for travel from ndls to tata using my using my credit card, due to wl status i cancelled ticket on irctc portal its showing money has been refunded back to payumpp on 06th october 2017 but the refunded money has not been credited back to my account. Please look into matter
Transaction id [protected]
Cancellation id [protected]
Pnr no. [protected]

Nov 26, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2017

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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D

dilshadpayu

from Ahmedabad, Gujarat

Oct 24, 2017

Unnecessary Rs 500 charges applied by payumoney on 27450 school fee transaction .
And no reply of mh mail and no one picking phone from payi side.
Payment id[protected]

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PayUMoney Customer Care's response, Oct 25, 2017

Verified Support

Hi,

We would like to inform you that the TXN for the Payment Id 165815513 is successful at our end. The amount for the same has been remitted to the merchant.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 0b6be6222202fdfa27c2 in order to get the status at their end.

Alternately for any more assistance, you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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Address: Nagpur, Maharashtra, 440036

Website: Claue

I ordered men's blazer worth 699rs and paid 150 rs shipping charges on 18th of october... The site claue {clickandbuy. Online} is processing my order and haven't disclose delivery date... How much more time should i wait for my order to get delivered???
They didn't even confirm my order... Is it a fake site??? This site have no contact number for customer care... Are they gonna delivered my order or my money is wasted...
Please help!!!

Nov 30, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Oct 25, 2017

PayUMoney Customer Care's response Hi,

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

Alternately for any more assistance, you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
Team PayU

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S

Sukvinder Singh

from Rohtak, Haryana

Oct 25, 2017

Fee pay to online for Akash instuite talent hunt exam 2017, try two times through net banking but fee debit from account, but not pay to instuite. Registeration number confirmed by instuite but fee deposit fail. Instuite reply attached below, but amount debit .pl do needful for refund.

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PayUMoney Customer Care's response, Jan 17, 2018

Verified Support

Hi Sukhvinder,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Address: 110068

Website: PayU Payments Pvt. Ltd.

I have canceled a ticket. The irctc website is showing that your refund has done in payummp. But i didn't get the amount 1040rs. As i was promised. So i request you guys to initiate the transaction as soon as possible.
My transaction id-[protected]
My cancellation id/refund id- [protected]
Refund date-20th oct. 2017
Refund amount-1040rs.
And my bank is rbl ltd. And i used rbl debit master card for the transaction purpose.

Nov 28, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Oct 24, 2017

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

Oct 22, 2022

Updated by sud12 I received the money later.

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PayUMoney Customer Care

from Gurgaon, Haryana

Oct 25, 2022

Verified Support

Hi,

PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refunds/replacements as per their policy in case of any issues.

For any concern regarding, delivery of the product/Payment receipt/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id in order to get the status at their end.

Regards,
Team PayU

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Website: www.payumoney.com

Hi,

There is a transaction with amounts of 1490 which show as failed transactions on app and website but the amount in not credited still. Please find the transaction numbers:

Amount transaction id

1490 —[protected]

I have raised complaint on website and app many times but, with little success.

There are other transactions of 217, 207 and 100 rs which also are under dispute. I cannot provide u the transaction ids as they are not shown on your wallet now.

It will be very good if we have call support from payumoney.

Dec 8, 2017

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Oct 27, 2017

PayUMoney Customer Care's response Hi,

We would like to inform you that your amount has been reversed to your wallet account.

Alternately you can also contact us at [protected]@payumoney.com or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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M

mu89639

from Tirupati, Andhra Pradesh

Oct 25, 2017

I booked ticket on ircrtc.co.in costing amount of 770 on 19/10/2017. The bank was jalgaon peapole co-operative bank ltd debit card and payment gateway was payu money. The transaction failed but the money was deducted from my account. How and when will i recover my amount.
my transaction id: - [protected]

Reply

PayUMoney Customer Care's response, Oct 26, 2017

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [email protected] via email to assist you further -

• PayU Transaction ID, Merchant ID and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• First six and last four digits of the card (In case transaction is processed via Credit/Debit Card).
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• UPI / VPA if any used

Alternately you can also contact us at [email protected] or just create a ticket at our end through https://www.payumoney.com/support.html

Regards,
PayU Team

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Sir, i booked a ticket on irctc on 05 sep 2017 from chandigarh to ambala cantt for 2 passangers and payment made through a gateway provided by payu with debit card. The train was cancelled so plz credit the refund amount of 160/- rupees to my account for cancelled ticket, the details are as follows:-

Booking transaction id - [protected]
Transaction date:- 05 sep 2017
Amount - 160/-
Cancellation id/refunded id - [protected]
Refunded amount - 160/-
Refunded to bank - payumpp
Refund date - 06 oct 2017.
This refund is still not credited to my account.

PayUMoney customer support has been notified about the posted complaint.

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Address: Mohali, Punjab, 160062

I paid my daughter school fees to learning path school mohali on 2nd october 2017 time 15.35.19 but transaction dropped but rs 19003.60 deducted from my account payment id is[protected] after two days wait i need to submit fees so on 4th october 2017 i paid again to school by your portal which was successful payment id[protected] same amount. I called up your helpline which is not working even your email given ticket number 01451665 and 01435534 but 2nd oct drop payment not refunded till date even nobuddy replied my mails. Please look into the matter and refund my money
Regards
[protected]

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Address: Bathinda, Punjab, 151001

Website: starsportsbazaar21.com

Merchant name: rishi reliable product

Order amount: 2240.
Merchant order id: 9b871de[protected]c7a0

Payment id:[protected]
Transaction date 4 october 2017

I have brought a ceat batting pads worth rs2240 from star sports baazar21. I have not get my product yet. When i call the merchant he is saying that he has not received money. But money has been debited from my account. I want my money back. Where my money has gone. I want my money. Plz help...

PayUMoney customer support has been notified about the posted complaint.

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C

chetan261979

from Khagaria, Bihar

Oct 23, 2017

DEAR Sir/Mam I made a payment for the Adidas shoes on 5th October. The money got deducted from my account. The payment was through SBI netbanking and via payu money the amount was 2499/- and the Ref. No.is-[protected]IGACDIOFW6 so please look this matter earliest.

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Address: Vaishali, Bihar, 844103

Website: Irctc.co.in

I booked ticket on ircrtc.co.in costing amount of 1820 on october 20. The bank was sbi and payment gateway was payu money. The transaction failed but the money was deducted from my account. How and when will i recover my amount. Last time there was failed transaction of 880 which i recovered after 2weeks only after complaining. Do i need to complain everytime for failed transaction or it will be automatically updated.
My transaction...

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Website: PayUMoney.com

I recently wanted to use payumoney wallet for a transaction. I tried to create an account on payumoney wallet. I rediscovered my old account on payumoney, i went on to use it and added rs. 5000 to it.
Now, i proceeded to execute the transaction. The transaction required an otp. This is when i realised that the olf account i had decided to use had my old mobile number which i no longer use. It belongs to someone else now and otp is going to someone else.
I decided to take the next most logical step, update my mobile number. But, no, you can't do that in payumoney wallet account. Now, i have rs. 5000 in my payumoney wallet account which i can't use for anything. It is stuck in the wallet! Quite frustrating!!!

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Address: Kolkata, West Bengal, 700031

Website: pay u money

I had cancelled my railway ticket on 06.10.2017 on irctc website and amount of 2460 has to be credited to my hdfc credit card account. But after so many days also it is not done.in the irctc website it is showing refunded on 06.10.17 and bank name as payumpp. But i have checked in my account the payment is not received yet. Details are as below,,

Transaction id - [protected]
Refund id - [protected]

Please look into the matter...

Nivedita

Aug 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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K

kskp143

from Coimbatore, Tamil Nadu

Oct 20, 2017

I have booked train ticket on[protected] but my credit card amount is dr and ticket is not booked amount 499.01 dt[protected]. phone num [protected] kindly reverse the amount at the earliest.

note : first amount dr ticket not booked 2nd one has done correctly...
regards
P KALAI SELVAN

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Oct 21, 2017

Dear Customer,

We note that you have sought clarification with regard to your credit card transaction. In this regard, we request you to provide the Last four digit of your credit card, registered mobile number and e-mail id, to enable us to do the needful. You may write to us at: [protected]@hdfcbank.com and we shall assist you.

-Anay
HDFC Bank Customer Assistance

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I had cancelled my railway ticket on 12.10.2017 on irctc website and amount of 2170 has to be credited to my account. But after 6 days also it is not done.in the irctc website it is showing refunded on 12.10.17 and bank name as payumpp. But i have checked in my account the payment is not received yet. Details are as below,,

Transaction id - [protected]
Refund id - [protected]

Please look into the matter.

Oct 30, 2017

Complaint marked as Resolved

Payment received

PayUMoney customer support has been notified about the posted complaint.

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K

kskp143

from Coimbatore, Tamil Nadu

Oct 20, 2017

I have booked ticket by using credit card trand id [protected]. from this amount is debited but ticket is not booked on[protected]. kindly refund the amount at the earliest.

phone num [protected]

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Dear sir/madam,
I have paid the school fees for my son favoring sindhi model senior secondary school, kilpauk, chennai -10 for rs.8330/- and got an email confirmation details as below.

Dear buyer
Thank you for paying with payumoney. Your payment has been successfully processed. For any queries, please contact us here
Merchant name: sindhi model school order amount: rs 8330.00
Payment id:[protected]
Merchant order id: sindhi[protected]

Still the term fees on the website shows unpaid. I have raised a query from the website (No other option available) on 13-oct-2017 and received an auto response mail stating that the query will be resolved in 3-4 days.
There is no update till date, not sure if they would even respond. Appreciate if you would forward the complaint to get this issue resolved.
Thanks.

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Address: 560076

Website: www.payumoney.com

Sir,
When trying to pay my ignou university fee, it took me to paymoney through vijayabank, i paid 7811 on 14/oct/2017. Transaction at bank end was successful, but when the link came back to ignou, it was saying that not able to contact bank server so pay again. I called the bank, and money is already deducted and sent. Ignou is saying they've not received the payment. As it's my exam fee, kindly let me know what is the status of the money.

My bank: vijaya bank
Transaction id: 17320309
Date: 16/10/17
Beneficiary a/c : [protected]

Please do the needful as i'm not able to pay again at ignou site as it says that the txid is already successfful.

Ignou site: transaction id:181rs66149

My name: m. S. Meenakshi
Amount: 7811

Aug 7, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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Vijaya Bank Customer Care

from Bengaluru, Karnataka

Oct 20, 2017

Kindly provide account number and transaction details to your branch. They shall raise a complaint in this regard. You could also write to [protected]@vijayabank.co.in if you have done the payment through net banking. Mode of online payment is important for the issue to be resolved.

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Address: Ranchi, Jharkhand, 834008

On 15/10/17 around 2 pm, two fraudulent transactions were made from my account, each of which debited 9021/-. So a total of 18042/- was debited.

Please block the transaction id[protected] and[protected] against sandeep kumar (They blocked my account and used my mobile number for the account holder). Please keep me updated on this.

2 messages i got show reference of payupaisa47779 on 15/10/17 for rs 9021/- each.

Please take necessary steps to get the money back in to hdfc debit account.

PayUMoney customer support has been notified about the posted complaint.

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Oct 18, 2017

Dear Customer,

We regret any inconvenience you may have faced. Request you to write to [protected]@hdfcbank.com with your account number, date & amount of transaction and the reference id TWXXX. A bank representative shall contact you as soon as we receive this information

-Bejoy
HDFC Bank Customer Assistance

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subhrajit1's [Complaint's author] reply, Oct 18, 2017

Dear sir,

This is to inform that, on 15/10/2017 some people called me in disguise of Hdfc bank personnel for debit and credit card upgrade. Few details of the debit card were shared, except PIN number. Before I could understand, 2 successive transaction took place from payumoney against Sandeep Kumar and each of them deducted inr 9021/-. So, a total of 18, 042/- was debited from my account. Immediately I got a call from hdfc transaction monitoring team confirming it as fraudulence.

I have reported the issue to nearest branch and and a file has been registered with reference no. 6147533. I have informed this to payumoney as well.

Details:
Account no: 26871530000603
Card details: Visa debit card (4987 xxxx xxxx 9478)
Transaction: payumoney
PAYUPAISA47779 for gurgaon
Transaction of 9021/- (twice)
transaction id 166558682 and 166558311 against sandeep kumar between 2:01-2:03pm.
Call details: calls was from mobile no: 092100 93880 around 2pm on 15/10/17

Please take necessary action at your end.

Yours,
SUBHRAJIT DAS

S

Satish....

May 12, 2021

Sir I have received a payment request from HDFC bank and my money gone please do help for refund

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Address: New Delhi, Delhi

Website: Payumoney

Payumoney — refund money not transferred to account
Me shivam pathak
I have paid to one plus store by payumoney on 11th october. Due to some problem i have cancelled the payment. Now after 6 days of cancellation one plus store has intiated the refund to my account through payumoney on 12th october. The amount is 32999/- rs. But now today is 7th day i haven't got any refund. No one is picking up my phone in payumoney customer care.

This is not the way how treating your customer kindly refund my money

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I have paid to travel triangle using payumoney on 3rd october. Due to some problem i have cancelled the payment. Now after 2 days of cancellation travel triangle has intiated the refund to my account through payumoney on 5th october. The amount is 14000/- rs. But now today is 11th day i haven't got any refund. No one is picking up my phone in payumoney customer care.

Transaction id: 1994953/171003/113209
Refund amount 14000.00
Merchant: www.traveltriangle.com

Please quote your reference id: [protected] for any future communication.

I got this message from payumoney but no callback or any kind of communication they are doing with me.

PayUMoney customer support has been notified about the posted complaint.

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M

manzar_h

from New Delhi, Delhi

Oct 17, 2017

Kindly track my order:

Payment ID:[protected]

Merchant Order ID: 3e18f511f8a2956f8a4e

Is there any customer care phone number?

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Address: Mumbai City, Maharashtra, 400705

Website: halfpricebooks.in

Wanted to buy a book from http://halfpricebooks.in/. i went to the checkout option and selcted credit card payment. It took me to payumoney payment gateway where i entered my credit card details and pressed pay. Amount of rs.174 was deducted from credit card for which i received a sms. However, on the screen i got a message that "some error occured". I inquired with the http://halfpricebooks.in/ team. They cofirmed that the order is not received by them.
So where is my money - there is no refund in my credit card too.

Oct 18, 2017

Complaint marked as Resolved

Thanks. Payumoney was fast in reversing the charges.

PayUMoney customer support has been notified about the posted complaint.

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E

Edwin Baiju

from Mysore, Karnataka

Oct 18, 2017

Actually i had done a payment using your site for the exam registration process in my college. The problem is that not i can't find the payment id in my email address and the number. Is there any way to find out my payment id with any details of mine.

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I have booked the railway train ticket but transaction failed and amount of rs 1960 has been deducted from my a/c on 08.10.2017 in irctc website shows refunded but the amount 1960.00 on 08.10.2017, still the amount has not credited into my a/c
The transcation has done through the pay u money (Payumpp)
But the pay u money has not refunded my money
The irctc has already refunded

Transaction id [protected]
Transaction date 08.10.201

PayUMoney customer support has been notified about the posted complaint.

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S

Srinivas Lingam

from Mysore, Karnataka

Oct 18, 2017

IRCTC transaction failed but money got debited from my citibank credit card.

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PayUMoney Complaints & Reviews

File a complaint to PayUMoney

PayUMoney reviews & complaints page 153

payment pending in cbse portal but bank account debit

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transaction failed not received money in my bank ac

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payment not received for ticket cancellation irctc

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product - mens blazer

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irctc ticket refund money

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failed transaction money not credited to my payumoney account

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refund of cancelled e- ticket

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19k refund pending from 2nd october 17

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transaction problem ceat batting pada

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refund for failed transaction on irctc

money stuck in payumoney wallet

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cancelled train ticket not yet refunded

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payment not received yet

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fees remitted, acknowledgement mail received but not reflecting in the transaction details of payumoney

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ignou fees paid but not reflected

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fraudulent transaction on hdfc debit card

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refund not received in my account

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refund money not transferred to account

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transaction failed but money deducted

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not refunded the amount

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