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PayUMoney Complaints & Reviews

www.payumoney.com

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Updated: Jul 19, 2025

Complaints 3759

Resolved

2133

Unresolved

1626

Good! PayUMoney values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that PayUMoney step up their efforts to fully resolve all complaints 👍

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PayUMoney reviews & complaints page 15

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This is with reference to your communication dated July 22, 2022 regarding the status of payment. I have received communication from SPOTIFY (one of their clients) about the concerned amount they have refunded as they couldn't provide revised service on the account. I had communication from SPOTIFY that have already issued refund but it is pending form BILLDESK side. Billdesk contacted me on email through a form query and asked transaction details but they don't have any way to communicate as the email ID not taking any incoming mails.

BILLDESK (they don't have any customer contact or direct email). I have already gotten in touch with nodal desk but no response.

Sep 20, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 16, 2022

PayUMoney Customer Care's response Hi! You need to contact Bill desk team for further assistance on the same.

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My refund is issued and yet we had not received the refund in my account as i contact but no customer care or no call support is working i tried many times i want my refund back when i check on website its showing failed refund now who will bear this

Sep 13, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Aug 11, 2022

Updated by rohitk1998 My payu id are
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

Verified Support

Aug 12, 2022

PayUMoney Customer Care's response Hi,

We are already assisting you on Twitter, kindly check and follow up on the Twitter.

Regards,
Team PayU

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Hi,
My company name is TECTO SOLUTIONS & Merchant ID: 8017881, I got 50, 000 transaction in payu money by my customers, it shows that settlement amount is on hold without any reason stated. Customer support was also not responding to this, My customer is waiting for the material, Without amount how could I give materials, You should refund the amount or clear my settlement in my bank or kindly response with a customer support. It's not a small amount, it's already getting delay, Kindly male some prior steps to that

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Aug 10, 2022

Verified Support

As checked, this account stands active with us. Please reach out to us through help.payu.in for further assistance.

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I had purchased Tulsi dry fruits &nuts

Dear Hanuma,

Your transaction with Tulsi was successful

Transaction ID:[protected]
Merchant: Tulsi
Amount Paid: 2431.00
Order Date:[protected]:53:26
Customer Phone Number: [protected]

For any information pertaining to the status of your order, please contact Tulsi

Thanks and Regards,
PayU on behalf of Tulsi
payu

Please send tracking number of courier

Sep 22, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 09, 2022

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Regards,
Team PayU

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I request payu to close my Merchant ID: 8656994, they do not have any customer srvice number and it sounds like a fraud company

Sep 11, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 09, 2022

PayUMoney Customer Care's response Hi,

We would like to inform you that our team is working on your concern via Ticket- KA[protected], please allow some time for an udpate.

Regards,
Team PayU

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Address: Gurgaon

Website: epostoffice

Recently I ordered 2 tiranga from epostoffice website and my money was deducted from my account but epostoffice website was showing as failed payment and order not confirmed. Please resolve this problem.

+1 photos

PayUMoney customer support has been notified about the posted complaint.

Aug 09, 2022

Updated by Abhisidd Transaction ID: S30077556

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PayUMoney Customer Care

from Gurgaon, Haryana

Aug 9, 2022

Verified Support

Hi,

We would like to inform you that the refund has been processed against the PayU ID: [protected] on[protected] with Bank ARN- 30003122182216139131716 and the same will get credited into the source account within 5 to 7 working days (Excluding Saturday, Sunday, and bank holidays) from the date of refund.

Regards,
Team PayU

V

Vickrant Sharma

Aug 13, 2022

Ordered flag from epost, amount deducted but order canceled, need refund.

Attached is transaction confirmation

Amount debited at payumoney gateway but payment failed - Comment #4036358 - Image #0

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I had booked 4 tickets for taj mahal to Archaeological Survey Of India on[protected] . The payment of ₹980 from my account was made but the ticket was not generated and the refund not received. UPI reference ID[protected].

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Aug 6, 2022

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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I purchased the school lunch box fraud by payU payment link. I also complaint on payU website but didn't get any response from payu side.
Transaction ID: pay_62daea96c96a5_57726

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Aug 6, 2022

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: PayU Payments Private Limited 7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32, Gurgaon, Haryana – 122002

Sir i makes a payment 31/07/2022 for shopping by my paytm bank via PayU in this website (Website URL -https://diamond-shop.live/spay.php )This website promise they're giving free fire Double diamonds, and i makes a payment for that. After my payments done they're don't give my products and I have been deceived.

The Merchant Users Name Is GITA. He cheats me. I request to team PayU please REFUND My MONEY and baan that merchant user GITA because this account holds is fake. He Scammed people via his website.

Merchant Account Name - GITA
My payment transaction ID -[protected]
Bank Reference Number - 20220731111212800110168997672289491

PayU Transaction ID[protected]

Sir, my humble request please refund my money as soon as possible.
Baan this account GITA he is a scammer.

Sep 6, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2022

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Regards,
Team PayU

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M

Manas369

from Karimpur, West Bengal

Aug 6, 2022

I don't have any clue how I contact with that merchant. Please help me sir.
I'm in trouble for this matter.
And one more thing to I need to know you, the merchant don't have any contact information or customer service nothing, that website provide every information is fake if you don't believe please check out this Website - https://diamond-shop.live/spay.php

And i provide that bill Screen shot below, which I got from Team PayU

I was scammed by website - Comment #4032820 - Image #0

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Address: Satya,pedatadepalli,andhrapradesh

Payment done but diamonds not credited to my account

+1 photos

Sep 13, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 05, 2022

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Transaction No. [protected] for Rs 336.30 done for MILAN BHARATBHAI CHAUHAN has succeeded Team PayU

+1 photos

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Address: Gurgaon, Haryana, India .

We used Payumoney for a few years since February 2022, when they failed to settle our collected amount. Since the tens of times we have raised the complaint and requested to settle the amount. But initially they responded with promise to settle at priority. But Later they have stopped even replying. Its been 6 months now. They have pretending to be deff. I guess they have started this new way of earning by eating away customers money, may be they have failed in earning from their core service. May be they are losers in the stiff competetion. May God Bless them with good intentions. I hope this consumer complaint portal is really intended for resolving such complaints. Maybe I get justice.

Sep 4, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2022

PayUMoney Customer Care's response Hi,

We deeply regret the inconvenience caused. Please share your MID so that we can get it checked with our team on priority and assist you accordingly.

Regards,
Team PayU

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A

anjali Panday

Sep 7, 2022

I have pay online but didn’t get my uc in bgmi payu have scammed me

Merchant Settlement - Comment #4047769 - Image #0

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I have booked 3 tickets for Taj Mahal on 1st August 2022 on the name of Jatin Sehgal, Khushboo Sehgal and Ramesh Kumar Sehgal. While the money got deducted from my account the tickets have not been received. Kindly refund the money ASAP.

PayUMoney customer support has been notified about the posted complaint.

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I purchased 4 tickets of Red Fort on 31 july from PayUMoney while Red Fort was closed till 15 august for visitors then why they are selling tickets. I went Red Fort with my friends but Security staff did not allow to enter. PayUMoney have wasted my time and money. If they know that Red Fort is closed for visitors till 15 Aug then why they are still selling their tickets. and they are not accepting cancellation of booked tickets.
I want my money back.
Tickets details are as
Ticket No REDOLQRC[protected]
Ticket No REDOLQRC[protected]
Ticket No REDOLQRC[protected]
Ticket No REDOLQRC[protected]
Booked at Sun Jul 31 2022 09:20:27 GMT+0530

+4 photos

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2022

PayUMoney Customer Care's response Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

Aug 02, 2022

Updated by Anuragglg why you deleted your comment @PayUMoney

Aug 03, 2022

Updated by Anuragglg please see attached screenshot.
is it a solution, sorry i am not satisfied.

refund my money back. this is the solution.

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I have made payment using payu but the transaction has been failed even though amount has been debited from my account. I have made the query on payu also but no one assist me. It has been more than one week but amount not received to Me.

+1 photos

Sep 3, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 03, 2022

PayUMoney Customer Care's response Hi, the status of this transaction with PayU id [protected] stands failed Which means we have not received the funds. The amount shall be auto-credited in your account within 5 to 7 working days if there was any accidental deduction in your account. Thanks!

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Address: A/6-528,janta quaters,kamla nagar,agra

Website: Www.Asi.payumoney.com

I have done payment through my ICICI debit card but ticket booking is failed.

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Aug 4, 2022

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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I was placing an order on zara india online on 31st July and had opted for payment via upi.
I then did the payment through google pay for which zara had used PayU payment gateway.
I did the transaction via [protected]@okhdfcbank and money got debited from my account but zara did not received the amount. Transaction id[[protected]]

Kindly check my concern and give me refund of my money at the earliest.

+1 photos

Aug 1, 2022

Complaint marked as Resolved

.

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2022

PayUMoney Customer Care's response Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant https://www.zara.com/in/ directly to get the status at their end.

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Address: Gurugram

I have made a payment of Rs., 3399 through Payumoney on 30, 7, 2022 at 10.30 AM through ICICI bank. But no information received from creazylady whom i paid the amount through Payumoney, Email and phone calls received back. Complaint against Payumoney . They say that the information may be submitted in CALL Support which is not working. Email query raised. But so many OTP received but no verification be done. It seem that Payumoney is also a part of the loot. Kindly take up the matter with concerned authority. Thanks to all. Ravinder Kimar [protected]

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Complaint aplication
Hello payU money i am Yash jaiswal i made a Trasaction on 20 july 2022 at 12:15AM of rs. 44970 Because i trust your platform for recharge an application name olymp trade. Now my account on the app is blocked and i don't get my refund from that. I paid via paytm and also complaint but they told that only payment gateway can help you for your refund. Help me please to get my money back to my paytm wallet as soon as possible that was my hard work earned money.
Order ID :[protected]
Ref ID :[protected]
Mobile Number [protected]

+1 photos

Sep 10, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 04, 2022

PayUMoney Customer Care's response PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.

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On 28.07.22 at 23.26hrs, amount of Rs.249 is debited from my net banking account for flipkart purchase.
But order is not confirmed.
My transaction Id:
PAYU-[protected].
Net banking ref: [protected]
Please set right the issue.

My contact no. [protected]

Aug 29, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 29, 2022

PayUMoney Customer Care's response Hi,

As per our record, the refund of the given Payment is in the requested state, please allow some time for the refund to get processed.

Regards,
Team PayU

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