PayUMoney Complaints & Reviews

On 28.07.22 at 23.26hrs, amount of Rs.249 is debited from my net banking account for flipkart purchase.
But order is not confirmed.
My transaction Id:
PAYU-[protected].
Net banking ref: [protected]
Please set right the issue.

My contact no. [protected]

Dear sir/ Ma'am

I had paid my collage fees from payU payments via my Paytm account [protected] UPI ref no[protected], PayU transaction no. [protected] on date 08/Mar/2022 to education.[protected]@indus from by SBI saving account no- [protected]. But later my collage said they had cancelled their PayU contract. Now from last three months my money is with them in account no- [protected], IFSC code – INDB0002201. I Had already applied a CAHRGE BACK from my bank but that to was rejected saying account is already credited successfully and TCC raised accordingly. But i still didnt got any refund of any kind. Which account got credited by charge back is not given.
Kindly help.

Thanks and Regards
Sarla

I have booked Boat earbuds on the date[protected] and the delivery date was given on[protected] but it has not been delivered till now please refund the money

Transaction No. [protected]
amount : 336.30 rs
Ticket Id: MI[protected]

MID: 858624
QUERY ID: MA[protected]

I launched my website on 10th July made on Shopify and used PayU as a payment gateway provider.
orders started coming in as I was running a social media promotion on Instagram.
on the 12th of July, my payments got held by PayU and they asked for some basic invoices and line of business.
I provided them with everything like invoices, bills, and proof of delivery.
as they held my payments I stopped taking orders from Shopify and canceled all the social media promotions.
Around 30 T-shirts were sold in 2 days I give payU a free hand to contact my customers and ask them if they received it or not.

now they have suspended my account for 210 days and haven't completed the settlements.
Reasons that they mentioned :
1) my website is not having traffic for the last 3 months.
- First of all, I launched this website on 10th July 2022, how can I generate traffic before 3 months.
2) payment is being collected from any other source.
- There's not even a single another source for me to collect that payment. you can track the transaction that where the people made the payment.

I request PayU to settle all the held payments ASAP, cause it's hard-earned money that needs to be reinvested to make a business grow.

Mob Number: [protected]

I have attached some proof that I provided them with all the invoices and proof.

Codless iron box online Bank Payment Payu money Company 6-7-2022 Amount 400 Rupees
Transaction ID 145071_220706.50 Merchant Name Hardikkumar Bharatbhai nimbark NO ORDER NO Delivary iteam Please Request money refund

Ticket already raised through PayU help,

Ticket no. is : DM[protected]

Portal of payment : Statue o[censored]nity Official Ticket

Booking ID: e43ad102-055a[protected]d875b3a91fe

Transaction ID: 5e2960bb-b4d6-4ab7-8515-e2910b62c03d

I booked ticket for my wife for tajmahal who is not an Indian national.First time money got deducted but ticket didn't got booked Second time it got booked.Kindly reverse back payment for the transaction which got failed and money deducted.

Transaction no. [protected]
Payu team
For jio no. [protected]
Amount 3052
But recharge not reflect ing
Pl. Resolve

I have already raised query for that.

I have already submitted documents for releasing payment. Still my payment is on hold.

I have received payment on 15th July and after 72 hours also the payment was not settled. Then I went ahead and raised a ticket for that.

I received a mail from PayU team which contain the list of document which is required for payment settlement.

Therefore, I sent all the related docs which is required for settlement for the transaction and the date for closing the ticket was 21st July.

But still as of today I didn't received my settlement and didn't got any clear response from payU team.

Transaction Detail is :

Merchant ID : 19958701
Transactio ID : [protected]

Payumoney toll free sarvice 63722_85244 all typing releted enquiry transaction failed payumoney debit so refund enquiry regarding call now

I received payment link in lieu of refund from Marks and Spencer and Bata.
Since, i have tried almost 50 times. The OTP is not coming on mobile or email.
Please guide as what to do, my money has been stuck

Hi,
On 11th July'22 I was suppose to receive my settlement. In the payu portal, it's showing settled in the bank with utr number. But I didn't received the funds in my bank account. Tried contacting payu support, but no one even replied back with automatic reply system. Here is the utr number hdfcr[protected]
Please check and update the status on priority
My registered email is [protected]@gmail.com

I returned something from Marks and Spencer and they generated a link for refund process. The link is for Payu and as I follow the instructions, they say I will get an otp but I haven't received an otp at all. I have tried 50 times since morning.. this doesn't work. I just want my refund.. this is not professional..

A transaction of Rs. 80, 000 made on 06 july and the settlement was suppose to completed by 08 July but still my payment is on hold.. I m trying to reach out to their customer support, and I have done everything which they instructed but still no payment or response. Please help me out with this.. No dedicated customer call or email id, only chat I'd available that too is AI based and not via any person... Please release my payment.. Plz.. There is some medical emergency in my family.. Try to understand

I got a mail from Marks & Spencer about my refund. I pressed on the link it took me to PayU page, My reference ID was generated [protected]-R[protected] but I must have tried twenty times putting the same account details but the OTP doesn’t come. It’s very frustrating plus PayU has no customer service, no response they will just generate a ticket but nothing more to it.

Hi,

I have been trying to generate OTP for payment refund on PayU page, I am tired by entering same details million times, but not a single OTP generated. Extremely useless and insignificant services in India.

Hi,

I made a transaction to pay property tax for Andhra Pradesh government.
I paid amount using PayU as payment gateway and GooglePay as payment option. My payment was successful with GooglePay but failed with PayU.

I verified with my bank(hdfc) and they said payment is successful and told me to check with Payment gateway.

I raised 3 tickets but did not get response from any payu. Below are tickets:
UF[protected],
HA[protected],
XO[protected].

PayU transaction : [protected]
https://checkout.citruspay.com/payu/checkout/76C7D8017BB32D42288336C90D4B5E79

Tracking doesnt work for any of these tickets.

Attached screenshots for the same.

​I have online ordered for printer i.e. Brother HL L5100DN for Rs. 22, 880/- on website i.e. www.vaishnavitelesystems.com on dated 25/9/2021. And I called on contact no. [protected] which was mentioned on their website.

Unfortunately, i didn't get my order and talk to their support team, they told that my transaction was not successful or rejected they told me i will get refund by PayUMoney on my payment Original Payment source.


But I didn't received my refund. Then I contact support team but no assistant provided still. I did reached to cyber complaint too but still i didn't get any solution. Following below are the transaction details which may help to solve the issue I request to see this matter and give a proper solution quickly.

Transaction ID: [protected]
Merchant Website:
Amount Paid: 22880.00
Order Date:[protected]:56:32
Customer Phone Number: [protected]

Thanks.
Piyush H Kantharia

I have paid property tax to Narsapur municipality West Godavari district an amount of Rs 2208.08byPayUpayment, gate from icicibank.The transaction id is S84727709 transaction date is 18April22.The amount is not credited to my municipality account.

Hi,

I have paid ₹417.7 for VP Kamalnayan Bajaj Institute of engineering and Technology via debit card through PAYUMONEY in the favour of my Provisional Degree Certificate from the same.

And I received the confirmation SMS to my mobile number. But I haven’t received any confirmation email as well as the receipt attached. Due to which I am in able to process towards further steps in getting my Provisional Degree Certificate.
My payment id is[[protected]]
My mail id is [protected]@gmail.com