PayUMoney Complaints & Reviews

Hi Everyone,
Payu.in is not processing the settlement on time. They also take a long time to respond to your query. My MID: 8249891
Why there is so much delay in the settlement now 10 days over? my settlement of 9200 Rupees, settlement id 20220901 is still not processed. I need money on an urgent basis. Transactions made between 29 Aug 2022 to 31 Aug 2022 are still showing in progress. If not received today 09 Sep 2022 I will definitely report this issue to the banking ombudsman and RBI.

Oct 18, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 12, 2022

PayUMoney Customer Care's response Hi! As checked, your transaction are already settled. Please reach out to our team via help.payu.in in case any further assistance is required.

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Address: Saratchandrapally Haiderpara Siliguri

Website: Payu

Me purchase bgmi uc but not given uc my transition is complete 380but this website not given us plz help me my bgmi id [protected]

Oct 11, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 09, 2022

PayUMoney Customer Care's response Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

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Website: www.payu.in

My PayU Merchant ID 8570584

From 10/05/2022 i revenue ₹54500 amount via PayU Payment Button. After charging PayU servive fee, GST, etc; i have to recieve ₹53, 113.80 from PayU. But PayU put this settlement is on hold.

So i try to contact them for help, but i found they have not any helpline contact number or any physical office at any city near me. After that i try to chat with their bot system, where they answered me "Your settlement is on-hold."

I am paying their all service fee, taxes, etc. Then why i wait for more than last three months for my money ? Why they behave like a fraud ? I have been suffering from this headache for the past three months.

Its my humble request to PayU team please release my settlement amount as soon as possible.

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Sep 9, 2022

Verified Support

Hi Anil,

Please help us with your merchant ID or raise your concern through help.payu.in for assistance.

Reply

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Address: 9th Floor, Bestech Business Tower, Sohna Road, Sector - 48, Gurugram, Haryana 122002

Website: Payu

I have pay online to payu but didn’t get uc in bgmi

Oct 13, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Sep 07, 2022

Updated by anjali Panday I have paid online but didn’t get uc on bgmi

Verified Support

Sep 10, 2022

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Regards,
Team PayU

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I have made a transaction at a fake website https://boatsmusics.shop through PayU payment gateway with PayU transaction I'd [protected], PayU Gurgaon 015822 and reference I'd[protected] to the merchant BHAUTIK BHARATBHAI KATHIRIYA on dated 27 Aug 2022.
Since the website is fake so there is no contact information is provided by the merchant on the website.
I have also tried to contact PayU support under ticket I'd VI[protected], to not settle that amount to the merchant account but PayU not responded for that. Now PayU support are requested to provide me some contact information of the merchant so that I can file a grievance against that merchant on consumer complaints portal and national consumer helpline.

Sep 13, 2022

Complaint marked as Resolved

Consumer Complaints portal is not of so much useful but it is very useful to provide your given details to some other fraudsters, some fraudsters visits this site and collect data from here and try to make frauds with you. But the useful platform is National Consumer Helpline, create your account there, submit a complaint, observe the status of the complaint regularly, a complete or partial solution will be obtained surely, and next step is work of your mind use it as you can.

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 08, 2022

PayUMoney Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a successful transaction via PayU id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on bbk[protected]@gmail.com for further assistance with your query.

Regards,
Team PayU

Sep 09, 2022

Updated by Pradeep2580 Such type of gmail address does not exists.

Sep 09, 2022

Updated by Pradeep2580 Please provide the complete Gmail address address.

Verified Support

Sep 13, 2022

PayUMoney Customer Care's response Hi!

As informed earlier, this is a successful transaction via PayU id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on bbk[protected]@gmail.com for further assistance with your query.

Regards,
Team PayU

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I have made payment by PayTM wallet through Payubiz payment getaway on Aadhar Portal. The payment has been deducted from my PayTM wallet but it does not reflect in Aadhar Payment History. Also my Aadhar service application is not completed due to payment issue.

PayTM wallet Number: [protected]
Order ID: [protected]
Wallet Ref No. [protected]

Oct 16, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2022

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - UIDAIaac82f21ccec in order to get the status at their end.

Regards,
Team PayU

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Transaction ID: pay_62b18a490b4fb_37935
Merchant: JATIN RAMJIBHAI GHELANI
Amount Paid: 999.00
Order Date:[protected]:37:31

PayU asked me to raise a chargeback, which I did. PayU then declined the chargeback via their bank.

PayU fraudulently advertises that they are 'safe' and 'secure'. They don't vet their merchants. And their customer service is non-existent. The frauder continues to use their platform till date.

Oct 12, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 07, 2022

PayUMoney Customer Care's response Hi,

We regret the inconvenience caused. Please note, the Chargeback is rejected, as fund has been settled to the merchant, you are advised to contact with merchant directly for services/refund.

Regards,
Team PayU

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Money got deducted from bank but transaction is failed

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Sep 5, 2022

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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I purchase BGMI UC but i got nothing.
I want my money back.
Give me your mobile contact no.
Transition no. [protected]

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 03, 2022

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Regards,
Team PayU

Sep 04, 2022

Updated by Almighty280 Please give merchant contact information.
I got nothing.
The merchant fraud me.

Verified Support

Sep 05, 2022

PayUMoney Customer Care's response Hi,

Please find merchant email ID: [protected]@gmail.com

Please get in touch with the issuing bank and initiate an official complaint (Chargeback) regarding the same, in case the concerned merchant is not providing the services.

Regards,
Team PayU

Sep 07, 2022

Updated by Almighty280 Give me merchant email id or contact information

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Closed complaint without any action

Oct 16, 2023

Complaint marked as Resolved

I got my money

PayUMoney customer support has been notified about the posted complaint.

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I have done one transaction on 16th aug which was successful amount was debited from.my account and payu is showing transaction failed initially they told to wait 5-7 working days when that got over they told to wait 7-10 working days now they are saying contact ur bank not doing anything from their end I already contacted bank they informed payu already received money

This is a.fraud.company check their social media all filled with complaints
Please refund my money

Ticket no FX[protected]

Aug 31, 2022

Complaint marked as Resolved

Not resolve just marked reoslved

PayUMoney customer support has been notified about the posted complaint.

Aug 31, 2022

Updated by Prachi Shrivas It's not resolved

Aug 31, 2022

Updated by Prachi Shrivas Complaint marked resolve without any communication no results

Verified Support

Sep 01, 2022

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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I have done a payment for 32499 to payu on 16th August amount debited from my account n even gpay is showing payment successful paid to payu initially they told to wait 5 to 7 working days then after that they told to wait 7-10 working days now that also passed they are not doing anything even though ticket is raised not one but I raised two tickets
Ticket no FX[protected]

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Aug 31, 2022

Verified Support

Hi Prachi,

Please help us with the needful Payu Payment ID for assistance.

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My payu merchant id 8542465
On 22/04/2022i received 27500 money through the payu payment gateway. But they put these amounts on hold. So i try to reach customer care but no response to date. But i got one reply "your account on hold" try after 210 days.
Why im wait for these days it's our hard earn money and also paying all gst and things. Why you refusing to deposit our money to the bank account. It's looks like a fraud thing.
I request your team please deposit our money or give me the refund option in our dashboard.. Don't play with us

Oct 3, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 02, 2022

PayUMoney Customer Care's response Hi,

As per our record, our team has responded to you on the ticket- WQ[protected] as below:

Please share the Invoice as we will not be able to release without invoices.

OR

We can refund this transaction back to its source (Customer account) after TDR deduction, and the same shall reflect in the respective account within 3-5 working days. Kindly approve.

OR

You will have to wait 210 days from the last transaction date.

Regards,
Team PayU

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Address: 541A/152 AMAN VIHAR BEHIND ERAM SCHOOL CAMPBELL ROAD LUCKNOW

I was placing an order on www.clothingnetic.com online on 25th Augast 2022 and had opted for payment via upi.
I then did the payment through google pay for which www.clothingnetic.com had used PayU payment gateway.
I did the transaction via [dineshluck]@okaxis and money got debited from my account but www.clothingnetic.com did not received the amount.
Transaction id:998c52a6489937abe7df
Merchant: SIMPLE CREATION
Amount 499/-
Dated 25/08/2022 14:15:09
Kindly check my concern and give me refund of my money at the earliest.

Oct 28, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 01, 2022

PayUMoney Customer Care's response Hi,

We will check the chargeback status of the given Payment with our CB team and update you on the status soon.

Regards,
Team PayU

Sep 06, 2022

Updated by dineshkumar gupta Dear PayUMoney Customer Care,
what happened still you have not refund my money 499/- dated 25/08/2022

Verified Support

Sep 13, 2022

PayUMoney Customer Care's response Hi,

Please note that the subject CB case has closed in customer favor, dated 04-Sep-2022. Fund will be credited back to the source account via chargeback mode within 30-45 days. Customers need to check with his/her own bank (customer support/ops) for the credit.

Bank reference no –[protected]

Regards,
Team PayU

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A

Arulmozhi Saranya

Sep 1, 2022

I was placing an order on www.clothingnetic.com online on 01st September 2022 and had opted for payment via upi.
I then did the payment through google pay for which www.clothingnetic.com had used PayU payment gateway.
I did the transaction money got debited from my account but www.clothingnetic.com did not received the amount.
Your transaction with SIMPLE CREATION was successful

Transaction ID: a5422a35745cada6ec08
Merchant: SIMPLE CREATION
Amount Paid: 599.00
Order Date:[protected]:43:05
Kindly check my concern and give me refund of my money at the earliest.

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Address: PayU Gurgaon

Website: www.payu.in

I have made transactions at a fake website https://boatsmusics.shop through PayU payment gateway.
Now I want that either the merchant provide the corresponding service or refund the money but it is also very clear that the website https://boatsmusics.shop is made only for fraud. There is no way to contact the merchant.
I have also tried to contact Pay U payment gateway under ticket I'd VI[protected] and HL[protected] but they didn't respond yet. So you are requested to enquire the same and help me to get my money back.

Sep 13, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Sep 01, 2022

PayUMoney Customer Care's response Hi,

We regret the inconvenience caused. However, please note that, PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence any refund/resolution will be provided by the merchant only.

Please contact your issuing bank to raise a Chargeback regarding your transaction if the concerned merchant is not providing the services.

Merchant email ID: bbk[protected]@gmail.com

Regards,
Team PayU

Sep 01, 2022

Updated by Pradeep2580 No Solution is obtained till date.

Sep 05, 2022

Updated by Pradeep2580 When the transaction is done, just after I have raised PayU support ticket, then PayU money can take actions not to settle the transaction at merchant level and also can contact the merchant about that transaction, but PayU money didn't not responded at all.

Sep 05, 2022

Updated by Pradeep2580 .

Sep 06, 2022

Updated by Pradeep2580 I am requesting to PayU to share some contact information of the merchant, so I can file a grievance against that merchant on consumer complaints portal and national consumer helpline. Since the website was fake so no contact information of the merchant is provided there.

Sep 13, 2022

Updated by Pradeep2580 My Problem is resolved with the help of National Consumer Helpline, and then my hard and smart work.

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Hello.
Yesterday 27/08/2022 some 10 to 11 pm I paid 380 rs to ur website to purchase uc on BGMI account i didn't receive any uc till now on my BGMI account please send me my uc or my amount back...
.
.
.
Thank you

Oct 18, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2022

PayUMoney Customer Care's response PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues. Stay Safe, PayU.

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I am based in India
I paid the amount of Rs.2899 thru Pay u on 21/08/2022
Transaction ID: e2d95b587ace4c19220f
Merchant: Merchant
Amount Paid: 2899.00
Order Date:[protected]:20:57
Customer Phone Number: [protected]

Oct 20, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2022

PayUMoney Customer Care's response Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly at [protected]@gmail.com to get the status at their end.

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Address: Achalda.auriya

Website: www.payu.in

I have purchase uc for bgmi 380 rs but uc doesn't add in account please my money

PayUMoney customer support has been notified about the posted complaint.

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R

Real fo

Aug 27, 2022

This is the screenshot

Reply

PayUMoney Customer Care's response, Aug 29, 2022

Verified Support

Hey, this is a successful TXN via PayUmoney Payment ID 15747606774 at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly at [email protected] to get the status at their end.

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Today i buy BGMI UC of RS. 380 however my amount has been deducted but i cannot receive UC.
Transition has been completed with Transition id [protected].
Please resolved my problem.

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Aug 29, 2022

PayUMoney Customer Care's response Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly at [protected]@gmail.com to get the status at their end.

Aug 30, 2022

Updated by Almighty280 But i got nothing.
I want my money back.

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A

Almighty280

Aug 30, 2022

But i have not got my BGMI UC yet.
And i want my money back as refund.

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PayU initiated refund against the PayU id [protected] on 24/10/2017 and shared below details.

The amount should be reflected in within 7-10 working days. However, not reflecting in bank account till today.

Payu has shared this:

Transaction ID: f8710a06-602a-4d51-a603-c71e20944854

Refund Amount 7135.39

Reference number:[protected]

I confirmed with bank they didn't receive payment. I tried to ask other details like which bank they deposited amount or other details which i can show to bank or take action against bank if they are right on their way. But this seems payu is not right. Please confirm if this is mistake of your part or on bank part. I need to take action now.

PayUMoney Complaints & Reviews

File a complaint to PayUMoney

PayUMoney reviews & complaints page 13

More than 10 days past and Payu.in is processing settlement.

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Uc not get but payment done through payu

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My settlement is on hold

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Pay online but didnt get uc

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Regarding a fake transaction.

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Reg. Payment Deducted but not Reflected & Aadhar Application not submitted

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Refund Not Received, Cashback Declined.

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Money got deducted from bank but transaction is failed

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Not got received BGMI UC

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Fraud company do not use

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Amount debited from my account

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Amount debited but not received

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Settlement hold

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Rs.499/- amount deducted from saving account but goods not received

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About not responding against a fraud.

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UC not received

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Payu not refunding the amount

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UC purchase for bgmi

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Not received BGMI UC

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Not Received Refund and Not confirming other Details

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