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PayUMoney Complaints & Reviews

3
Updated: Jul 19, 2025
Complaints 3759
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2133
Unresolved
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PayUMoney reviews & complaints page 14

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S
SoumiaBiswas
Aug 23, 2022
Resolved
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Resolved

I was placing an order on Big Banyan Vneyard India online on 30th July and had opted for payment via upi.
I then did the payment through PaytM for which Big B anyan had used PayU payment gateway. The transaction amount is Rs. 3, 540
I did the transaction via CitiBank and money got debited from my account but Big Banyan did not received the amount. Big Banyan has shared a screenshot of their receivable page stating the money is not reflecting at their end and Citibank has given me a written confirmation stating it's a successful transaction from my bank account.
Please arrange to refund the amount asap.
Sep 4, 2022
Complaint marked as Resolved 
I see that amount has been refunded to my Patym wallet. Thank you so much!!
PayUMoney customer support has been notified about the posted complaint.
Hi, we are here to help you. Please help us with the needful PayU Payment ID for assistance.
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    S
    Saheti Naidu
    Aug 23, 2022
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    Made a payment of 5041 for booking ID:[protected], for which amount hs been deducted but the merchant hasn’t received it and my flight didn’t get booked
    PayUMoney customer support has been notified about the posted complaint.
    Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
    Saheti Naidu's [Complaint's author] reply, Aug 24, 2022
    Contact no used for the transaction : 8007566399
    Email : [email protected]
    Ref num : 222356485476
    Amount : 5041
    Date : 23 Aug
    Pfa attached screenshot

    Amount of 5041 deducted from my bank account but did not get received at merchant end - Comment #4041079 - Image #0
    PayUMoney Customer Care's response, Aug 25, 2022
    Verified Support
    Hi!

    As checked, transaction via PayU id 15722384715 is refunded on 24/08/2022 via ARN 222356485476. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

    Regards,
    Team PayU
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      D
      Devmalik18
      from Ludhiana, Punjab
      Aug 23, 2022
      Resolved
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      Resolved

      Website: payu.in

      Hello I am a student..
      I Deposited My School Fees On
      18/08/22 Using PayUMoney But The Transaction was not updated on My School Website..
      But The Money Was Debited From My Bank Account..
      The School Authorities Claimed That they Had Not Recieved The Money..
      So I Demand for A Refund From The Company
      +1 photos
      Oct 3, 2022
      Complaint marked as Resolved 
      PayUMoney customer support has been notified about the posted complaint.
      Verified Support
      Aug 25, 2022
      PayUMoney Customer Care's response
      Hi,

      We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

      • PayU, Merchant and Bank reference number.
      • Scan copy of bank statement indicating the debit for the required transaction.
      • Transaction date along with the amount.
      • Email id or phone number used for processing the transaction.
      • First 6 and last 4 digits of your card.
      • UPI / VPA if any used

      Regards,
      Team PayU
      Hello I am a student.. I Deposited My School Fees On 18/08/22 Using PayUMoney But The Transaction was not updated on My School Website.. But The Money Was Debited From My Bank Account.. The School Authorities Claimed That they Had Not Recieved The Money.. So I Demand for A Refund From The Company..
      Bank Reference No:S52443905 Transaction Date: 18 August, 2022
      Email ID Used: [protected]@gmail.com First Six And Last Number Of Card: [protected]

      Fees Not Received By The School But Debited From My Bank Account. - Comment #4041955 - Image #0
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        S
        SoumiaBiswas
        Aug 22, 2022
        Resolved
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        Resolved

        I had made a payment through Paytm to a service provider whose account is linked through PayU. My Paytm & bank confirmed it was a successful transaction (amount debited from my account) but the service provider hasn't received the money. The service provider mentioned that PayU hasn't released the money to them. On raising a complaint with PayU, the ticket hasn't been attended nor resolved. No one is responding.
        Oct 1, 2022
        Complaint marked as Resolved 
        PayUMoney customer support has been notified about the posted complaint.
        Verified Support
        Aug 24, 2022
        PayUMoney Customer Care's response
        Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
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          S
          SHRIRAM BHAGAT
          Aug 22, 2022
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          Address: Flipbiz, Radhika Avenue, Chetak Cinema, Madhuban, Udaipur, Rajasthan 313004 INDIA

          I have booked a item of Rs. 475 on flipbiz.in and payment made through payu money transaction ID. 45443_220809:96 to Merchant BHAVIK HARESHBHAI LIMBANI was paid. But I have not got the item till date. I made a complaint on 09/08/2022 of fraud merchant in the website of payu money and a ticket no.RN[protected] was provided to me on and assured to resolve till 22/08/2022 but complaint status no showing anything. I think payu money is also involved in this fraud. Kindly help me.
          PayUMoney customer support has been notified about the posted complaint.
          Hi! Apologies for the inconvenience. As checked, this is a successful transaction via PayU id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query. Regards, Team PayU
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            B
            Aug 21, 2022
            Resolved
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            Resolved

            I have more than 2 Lakhs stucked in my payu account, i admit that there was a problem with my bank account due to that the settlement cycle got broken but i have clear all the problems with my bank account in 3-4 days but from now i havent got my funds i have been trying to contact payu support from last one year but they are listening to my financial problems and ignoring me, as i have raised the ticket last 12 days ago but still iam not getting any reply from them i daily raised the ticket and they keep ignoring me . and now my funds are also not showing in the payu dashboard . My ticket id is XV[protected]
            Sep 22, 2022
            Complaint marked as Resolved 
            PayUMoney customer support has been notified about the posted complaint.
            Verified Support
            Aug 22, 2022
            PayUMoney Customer Care's response
            Hi,

            We deeply regret the inconvenience this may have caused you. We have raised your issue to our team, they will check and assist you on the mentioned ticket at the earliest. we appreciate your patience and support.

            Thanks,
            Team PayU
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              S
              shiwanis1
              from Patna, Bihar
              Aug 20, 2022
              Resolved
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              Resolved

              A transaction of 12, 595 Rs failed on pay gateway. Even after multiple complaints these people did not refund me the amount back.
              +1 photos
              Sep 25, 2022
              Complaint marked as Resolved 
              PayUMoney customer support has been notified about the posted complaint.
              Verified Support
              Aug 22, 2022
              PayUMoney Customer Care's response
              Hi! As checked, this is a failed transaction and we have not received any funds for the same. Please contact your issuing bank in case any accidental debit has happened from your bank account.
              Aug 23, 2022
              Updated by shiwanis1
              Hi, as you can see in the attached screenshot, the transaction to PayU was successful. The money was debited from my account immediately and even then masked as failed from PayU gateway.
              Verified Support
              Aug 24, 2022
              PayUMoney Customer Care's response
              Hi! As informed earlier, this is a failed transaction and we have not received any funds for the same. Please contact your issuing bank in case any accidental debit has happened from your bank account.
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                S
                Sourav Rathi
                from New Delhi, Delhi
                Aug 20, 2022
                Resolved
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                Resolved

                Address: House No 98, Munirka
                Website: Payu Money

                I have made an order of 150 rs. for bgmi uc through payu money. Merchant name is Ashutosh Verma.
                Transaction is Successful and my amount is deducted from paytm. I have not got any uc in my account. Please confirm my order's delivery or refund my amount on paytm upi.
                Sep 22, 2022
                Complaint marked as Resolved 
                PayUMoney customer support has been notified about the posted complaint.
                Verified Support
                Aug 22, 2022
                PayUMoney Customer Care's response
                Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
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                  H
                  Hiren Kalita
                  from Digboi, Assam
                  Aug 20, 2022
                  Resolved
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                  Resolved

                  I had make an order at fashion art on 19 th August 2022.My money 3199 has been debited from my account but no any order confirmation and delivery details received from the marchant.It is a fraud marchant.Now I request you to refund my money in my bank account because you are the mediator of this transaction.I am going to complaint at RBI and also at Consumer forum if my issue not resolved within one week.
                  +1 photos
                  Sep 22, 2022
                  Complaint marked as Resolved 
                  PayUMoney customer support has been notified about the posted complaint.
                  Verified Support
                  Aug 22, 2022
                  PayUMoney Customer Care's response
                  Hi,

                  We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                  • PayU, Merchant and Bank reference number.
                  • Scan copy of bank statement indicating the debit for the required transaction.
                  • Transaction date along with the amount.
                  • Email id or phone number used for processing the transaction.
                  • First 6 and last 4 digits of your card.
                  • UPI / VPA if any used

                  Regards,
                  Team PayU
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                    C
                    Complain...
                    Aug 19, 2022
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                    Website: secure.payu.in/cancel?status=cancel&mihpayid=881f7966a9ddbc48212dad7e63e8d5fc

                    My payment is successful but diamond not given to me
                    PayUMoney customer support has been notified about the posted complaint.
                    Aug 21, 2022
                    Updated by Complain...
                    Please refund money

                    Hi,

                    We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                    • PayU, Merchant, and Bank reference number.
                    • Scan copy of bank statement indicating the debit for the required transaction.
                    • Transaction date along with the amount.
                    • Email id or phone number used for processing the transaction.
                    • First 6 and last 4 digits of your card.
                    • UPI / VPA if any used

                    Regards,
                    Team PayU
                    Complain...'s [Complaint's author] reply, Aug 21, 2022
                    Please give me link I have raised ticket
                    Hi,

                    PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues.

                    For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly

                    Regards,
                    Team PayU
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                      L
                      Learning Science
                      Aug 19, 2022
                      Resolved
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                      Resolved

                      Address: Brahmapur Shivmandir Road, 5/18 Gita Residency

                      I am a merchant on PayUmoney. Customers purchased some digital products from my website (https://learningscience.co.in). Total cost of transactions : Rs.4000 (approximately, Rs.40 average/digital product). PauUmoney not released my money into my account.

                      Please look into the matter and do the needful at the earliest.

                      Thanking you.
                      +1 photos
                      Sep 22, 2022
                      Complaint marked as Resolved 
                      PayUMoney customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 22, 2022
                      PayUMoney Customer Care's response
                      Hi,

                      We are here to help you. Please help us with the needful Merchant ID/Case ID for assistance.
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                        A
                        Avijeet Vardhan Singh
                        Aug 19, 2022
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                        Website: Payu.in

                        Made 2 payments to thriveco.in qnd got failed but money deducted from my Gpay.

                        Raised tickets on payu but when i go to track it doesnot show anything. Can i have the refund?

                        Trasaction ids: [protected] and [protected]
                        Transaction amount : 4074.90 in both ids
                        Email: avijeet.[protected]@gmail.com
                        PayUMoney customer support has been notified about the posted complaint.
                        Hi,

                        We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                        • PayU, Merchant and Bank reference number.
                        • Scan copy of bank statement indicating the debit for the required transaction.
                        • Transaction date along with the amount.
                        • Email id or phone number used for processing the transaction.
                        • First 6 and last 4 digits of your card.
                        • UPI / VPA if any used

                        Regards,
                        Team PayU
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                          K
                          Kuldeep Kool
                          Aug 18, 2022
                          Resolved
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                          Resolved

                          Payment successfully done!! Bt i didn't get the diamonds
                          +1 photos
                          Sep 21, 2022
                          Complaint marked as Resolved 
                          PayUMoney customer support has been notified about the posted complaint.
                          Aug 18, 2022
                          Updated by Kuldeep Kool
                          I want my money back!! Otherwise i have to complain police!!
                          Verified Support
                          Aug 20, 2022
                          PayUMoney Customer Care's response
                          Hi,

                          We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                          • PayU, Merchant and Bank reference number.
                          • Scan copy of bank statement indicating the debit for the required transaction.
                          • Transaction date along with the amount.
                          • Email id or phone number used for processing the transaction.
                          • First 6 and last 4 digits of your card.
                          • UPI / VPA if any used

                          Regards,
                          Team PayU
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                            A
                            Aman Rizvi
                            Aug 17, 2022
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                            Last night i topup gamekharido.com garena free fire and topup is 1600 rupees and my id number is [protected] and my id have not come diamonds how is possible plz help me
                            Plz send me diomands or Return my money
                            +1 photos
                            PayUMoney customer support has been notified about the posted complaint.
                            Aug 17, 2022
                            Updated by Aman Rizvi
                            Last night i topup gamekharido.com garena free fire and topup is 1600 rupees and my id number is [protected] and my id have not come diamonds how is possible plz help me
                            Plz send me diomands or Return my money

                            Verified Support
                            Aug 20, 2022
                            PayUMoney Customer Care's response
                            Hi,

                            Please note that this is a successful transaction via PayU d - [protected]at our end, the amount for the same has been remitted to the merchant.
                            For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 1175822bcfda2abc3ac6 in order to get the status at their end.

                            Regards,
                            Team PayU
                            Aug 20, 2022
                            Updated by Aman Rizvi
                            Last night i topup gamekharido.com garena free fire and topup is 1600 rupees and my id number is [protected] and my id have not come diamonds how is possible plz help me
                            Plz send me diomands or Return my money

                            UPI Reference No.[protected]

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                              G
                              Gaddam Ramya
                              Aug 17, 2022
                              Resolved
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                              Resolved

                              Hello Sir,

                              i was paid Andhra Pradesh property Tax in May 25th 2022 amount of 3, 192.00/- using PayU option in the Tax web site.. i did not received any payment traction message either its success / failed . i waited almost 8hr and did not refresh the page to know the result page.

                              The amount was debited in my bank account.
                              below was the message which i received .
                              ICICI Bank Acct XX823 debited for Rs 3192.00 on 26-May-22; Payu Payments P credited. UPI:[protected]. Call 18002662 for dispute. SMS BLOCK 823 to [protected].

                              below is my my bank statement .
                              UPI/[protected]/UPI/yellowqr.183597/HDFC BANK
                              LTD/ICI03e21e7bb1974aeaa5c0454a74071c94/ 3, 192.00

                              i checked with ICICI bank about this transaction they said transaction was successful. but when i was checked with Mee seva they said they did not received the amount and in Andhra Pradesh Tax website the amount not at credited(showing still due in site).
                              i did not received any refund of 3, 192.00/- till date.

                              please share the transaction payment receipt . In Meeseva they are asking the payment receipt.
                              Sep 21, 2022
                              Complaint marked as Resolved 
                              Issue not resloved
                              PayUMoney customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 20, 2022
                              PayUMoney Customer Care's response
                              Hi,

                              Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
                              For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

                              PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues.

                              Regards,
                              Team PayU
                              Sep 21, 2022
                              Updated by Gaddam Ramya
                              Please provide the invoice or receipt of that the amount transaction was successful at PayU end. Merchant said they did not receive the amount. If you provide the amount remitted receipt we can reach out them with this. Please help us.
                              Sep 21, 2022
                              Updated by Gaddam Ramya
                              I'm unable to get the UPI id, and Merchent ID. It's showing as protected in above your response
                              Sep 21, 2022
                              Updated by Gaddam Ramya
                              unable to get the ID which you given in response, more over the issue not resolved so how can you mark it as resolved. Merchant says they did not received the amount, for the proof we are requested you to provide the successful transaction via PayU Id receipt/invoice . please send that to email: [protected]@gmail.com. or you can send in this. they strictly asking about the proof that amount paid receipt and its successful

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                                R
                                RahmanBatman
                                from Chennai, Tamil Nadu
                                Aug 17, 2022
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                                Settlement pending for more than 10 months. Have been in touch and followed all the procedures but no response, 35K is not small money. It feels like a scam. Many tickets raised no response. MID 6565622. If i dont get this resolved, i'll make it a big deal in Social Media.
                                PayUMoney customer support has been notified about the posted complaint.
                                Hi! As I can check we are already addressing your concern on our Twitter page. Request you to maintain one channel of communication in order to avoid delay in resolution.
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                                  K
                                  kamal kumar kohli
                                  from Faridabad, Haryana
                                  Aug 16, 2022
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                                  Address: Faridabad

                                  Sir/mam,
                                  Mene 27/02/2022, time 1. 18 pm ko mobile phone ke liye Google pay se Rs, 275/- ka amount pay kiya tha mobile phone nahi aaya.

                                  08/08/2022 time 2. 41 pm ko Juicer ke liye google pay se Rs, 499/- ka amount pay kiya mere pass juicer bhi nahi aaya.

                                  na hi mere pass kisi ka number hai or na hi koi id kya meri help kar sakte hai.

                                  mera mobile no [protected]
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
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                                    P
                                    Pavansut
                                    from Bharuch, Gujarat
                                    Aug 14, 2022
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                                    Address: Bharuch

                                    Almost one and half month payment not settlement ..payu wale ne bina puche customer ko payment block kar karke baithe hai ...
                                    One and half month ka 80000 ka interest kitna hota hai or aap log block karke baite hai kisi ki majburi to samjo .unko money ki kitni need hogi or aap log block karke baithe ho kya payu wale ne woh 80000 kamaye hai . Woh Paisa Mera hai payu ka nahi hai or bewakuf ki Tarah Paisa block karke baithe hai.
                                    +5 photos
                                    PayUMoney customer support has been notified about the posted complaint.
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                                      Pavansut
                                      from Bharuch, Gujarat
                                      Aug 13, 2022
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                                      Address: Bharuch

                                      Many times i raise my ticket I'd but no response from payu.
                                      My amount hold from July amount around 77 to 80 thousand rupees.
                                      No one complain resolve and hearing.
                                      +1 photos
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Aug 13, 2022
                                      Updated by Pavansut
                                      Bahut time laga rahe hai yeh log payment settlement karne mai ...
                                      Abhi ticket I'd bana bana k thak gaye hai
                                      Verified Support
                                      Aug 18, 2022
                                      PayUMoney Customer Care's response
                                      Hi,

                                      We have already raised this to our team and they are working on it. Please allow some time, they will update you on the ticket.

                                      Regards,
                                      Team PayU
                                      Aug 18, 2022
                                      Updated by Pavansut
                                      Were my money settle in my account?
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                                        A
                                        Ariyankhan
                                        Aug 12, 2022
                                        Resolved
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                                        Resolved

                                        Address: [email protected]

                                        Name:Md shanto islam
                                        Id code :[protected]
                                        Game name :f2kcrimect
                                        Server : Bangladesh
                                        Level : 76
                                        Problem: account suspended
                                        +1 photos
                                        Aug 16, 2022
                                        Complaint marked as Resolved 
                                        PDF:1947 solved I want my free fire account back from suspension.my account 5 months suspected please unsuspected my account sir my account 200000 money topup sir.. this account my life sir 😭😭please sir back my account sir please 😭😭 my account level:76 Uid:267387447 Like :23667 and Golden profile Last one chance sir my YouTube channel is off sir please 1 chance my account
                                        PayUMoney customer support has been notified about the posted complaint.
                                        Aug 12, 2022
                                        Updated by Ariyankhan
                                        Unsuspended my account sir please
                                        Verified Support
                                        Aug 16, 2022
                                        PayUMoney Customer Care's response
                                        Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you with your query.
                                        Aug 16, 2022
                                        Updated by Ariyankhan
                                        How to payment
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