PayUMoney
PayUMoney
Customer satisfaction rating: 62%
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3022
COMPLAINTS
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PayUMoney Customer Care

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Address
7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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62%
Complaints
3022
Pending
235
Resolved
1780
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Good news! We have a good connection with the company and they're good at resolving user complaints.

PayUMoney Complaints & Reviews

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I have made two transaction for purchasing UC from Xtremebuy.in site of around 1500 Rs. in total. The UC is not credited to...
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I paid Rs.480/- for PUBG Royal Pass, Amount was debited from my account but didn't receive my offer. Kindly refund back my...
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Transaction id-[protected]
Date-23.06.21
Amount-199
Jul 16, 2021

Complaint Status

PayUMoney customer support has been notified about the posted complaint.
Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• PayU, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU
1 Comment
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    Free fire double top app rs 400 pay method Google pay payment completed not diamond cred...its
    Jul 15, 2021

    Complaint Status

    PayUMoney customer support has been notified about the posted complaint.
    Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
    1 Comment
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      I have paid for 10, 000 followers on moj.. but i haven't received yet ... But my payment has been done...
      Jul 15, 2021

      Complaint Status

      PayUMoney customer support has been notified about the posted complaint.
      Hi Akshaya,

      Please share the below details with us and we shall assist you further.

      • PayU, Merchant and Bank reference number.
      • Scan copy of bank statement indicating the debit for the required transaction.
      • Transaction date along with the amount.
      • Email id or phone number used for processing the transaction.
      • First 6 and last 4 digits of your card.
      • UPI / VPA if any used

      Regards,
      Team PayU
      1 Comment
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        I want to submit Complaint Positive Review Neutral Comment
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        Payu provide gateway fraud company abanke.com, I purchase item abanke.com date 20/06/2021 bill #3553, I complain payu.in but...
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        PayU — Newspaper Bill [Resolved]

        I got a link to pay newspaper bill. i paid the bill thru the link got the receipt and transaction id. after 2 days newspaper...
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        I have paid 2617.52 rupees for hostinger.

        Using paynimo payment gateway but hostinger have not received the money.

        I have to do that asap please refund my money.
        Jul 15, 2021

        Complaint Status

        PayUMoney customer support has been notified about the posted complaint.
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          Hi I'm harshith I'm recently make a payment in Royal gamer web set for free fire top up. but I'm not yet get diamonds in my account so please refund my money
          Jul 14, 2021

          Complaint Status

          PayUMoney customer support has been notified about the posted complaint.
          Hi! You need to contact the merchant directly for refund related issue.
          Dear sir my name is Zeeshan Ahmad visit from date & timing 02/08/2021 02:30 pm & Transaction ID PYUOL[protected] maine tickets book kiye but mere tickets unable to process loading hota tha but mje tickets received nahi huye A/c Se money detect ho gayi sir pls.. ap se request ki meri paise refund karane ki kripa Karen aapki ATI kripa hogi mera

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            [Resolved]

            Date of the incident: 2nd July

            done a transaction on 2nd July but payU is holding the money for not submitting the invoice, after raising the ticket on payU help they said that they will refund the amount to the source. but till now I didn't get a refund. when I complained to RBL bank(the bank card which I made the transaction) they are saying they can't help with this and I have to be in contact with payu and have to resolve the issue from their side only. But payu is not responding to my messages and also erased the data from the dashboard which is related to the transaction. please help me.

            my transaction number : YJ[protected]
            Jul 19, 2021
            Complaint marked as Resolved 
            Refunded
            Jul 14, 2021

            Complaint Status

            PayUMoney customer support has been notified about the posted complaint.
            Dear sir my name is Zeeshan Ahmad visit from date & timing 02/08/2021 02:30 pm & Transaction ID PYUOL[protected] maine tickets book kiye but mere tickets unable to process loading hota tha but mje tickets received nahi huye A/c Se money detect ho gayi sir pls.. ap se request ki meri paise refund karane ki kripa Karen aapki ATI kripa hogi mera

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              PayUMoney — Refund the amount [Resolved]

              Sir i do a transaction of 717.50 rupees on dated 26 June but amount is not reaches to receiver account but has been deducted...
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              [Resolved]

              Hai I made a transaction on payu to my trainer, money was hold my payu due to not submitted the invoice and after the conversation they said they will refund my money. But till now I didn't get my refund and also payu erased all my transaction history and stopped replying to my messages.please help me.guide me how to approach consumer court.Thank you.

              My ticket number :YJ[protected].
              Jul 19, 2021
              Complaint marked as Resolved 
              Refunded
              Jul 14, 2021

              Complaint Status

              PayUMoney customer support has been notified about the posted complaint.
              Dear sir my name is Zeeshan Ahmad visit from date & timing 02/08/2021 02:30 pm & Transaction ID PYUOL[protected] maine tickets book kiye but mere tickets unable to process loading hota tha but mje tickets received nahi huye A/c Se money detect ho gayi sir pls.. ap se request ki meri paise refund karane ki kripa Karen aapki ATI kripa hogi mera

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                Dear Sir,
                Payu given transaction I'd but the money isn't credited to my account so far.

                Transaction ID: PUA[protected] DTD 23.06.2021.

                Please help me to solve the problem

                Regards
                Kaspar
                Jul 14, 2021

                Complaint Status

                PayUMoney customer support has been notified about the posted complaint.
                Hi!

                Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                Regards,
                Team PayU
                Dear sir my name is Zeeshan Ahmad visit from date & timing 02/08/2021 02:30 pm & Transaction ID PYUOL[protected] maine tickets book kiye but mere tickets unable to process loading hota tha but mje tickets received nahi huye A/c Se money detect ho gayi sir pls.. ap se request ki meri paise refund karane ki kripa Karen aapki ATI kripa hogi mera

                PayUMoney Customer Care's response, Aug 14, 2021
                Verified Support
                Hi!

                Apologies for the inconvenience. As checked, this is a successful transaction via PayU Id - 13715666597 at our end and the amount for the same has been remitted to the merchant asimustsee.nic.in For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly for further assistance with your query.

                Regards,
                Team PayU
                2 Comments
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                  I had paid a amount of 299 rs inr to pay u and i didn't get the uc, so plzz iam request you kindly. Send me uc or refund my money . My transaction ID is[protected]
                  Jul 13, 2021

                  Complaint Status

                  PayUMoney customer support has been notified about the posted complaint.
                  Hi!

                  Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                  Regards,
                  Team PayU
                  1 Comment
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                    I submitted my college fee by PayUmoney but the college didn't get fee and balance was deducted from my account. Transaction...
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                    For the testing purpose, I have made a Payment using My Credit card using PayUMoney Gateway.

                    It's done 30+...
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                    I today order a wrong airdopes from official website of boAt but canceled my order within 2 hrs. I got a mail that they have...
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                    My payu merchant id Z7EqjI
                    We receive our first payment as a test on 12 Jul, 2021 and It is on hold from that day....
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                    I have paid to SAE INDIA amount of 472rs for membership from google pay as directed by the SAE website but the amount didn't...
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                    Hey.
                    Our firm name is himadri aquatics and we are using their payumoney as our payment gateway. But during the last...
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