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PayUMoney Complaints & Reviews

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Updated: Jul 19, 2025

Complaints 3759

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2133

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1626

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PayUMoney reviews & complaints page 19

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Address: Type-2/59 Schedule-B president Estate New Delhi 110004

On 27-May-2022, at 4:24 PM, [protected]@payu.in wrote:
Dear Shriram,

Your transaction with PARTH JAYANTIBHAI DONGA was successful

Transaction ID: pay_6290ad6d6c999_137680
Merchant: PARTH JAYANTIBHAI DONGA
Amount Paid: 1888.00
Order Date:[protected]:22:30
Customer Phone Number: [protected]

For any information pertaining to the status of your order, please contact PARTH JAYANTIBHAI DONGA
No information my order please return my money
Thank you

Jul 30, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 23, 2022

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - pay_6290ad6d6c999_137680 in order to get the status at their end.

Regards,
Team PayU

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I have tried to generate E tickets on[protected] through asi.payumoney.com for visiting TAJ MAHAL, Agra. Amount was Deducted but I didn't get my refund. So please refund the amount

Transition ID is PUYOL[protected]
Visitors - 4 people
Total amount 988.76 INR

Thanks.
Sagar Bhadeshia

+2 photos

Jun 20, 2022

Complaint marked as Resolved

They didn't refunded money and the complaints is resolved they marked for my complaint.

PayUMoney customer support has been notified about the posted complaint.

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J

Jamil Jawhar

from RANCHI, Jharkhand

Jul 30, 2022

I have tried to generate E tickets on[protected] through asi.payumoney.com for visiting TAJ MAHAL, Agra on 16 July 2022 . Amount was Deducted but I didn't get my refund. So please refund the amount

Deducted amount 980

Payment Deducted for Taj Mahal, Agra not refunded - Comment #4030072 - Image #0

Payment Deducted for Taj Mahal, Agra not refunded - Comment #4030072 - Image #1

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Address: Delhi

Website: PayU

Mere account mein mera Paisa settlement kar dijiye please Rs9999 ki cyber complaint hai vah aap Kat Lijiye Baki payment aap settlement kar dijiye aapse request Karti hun please mujhe hospital mein Paisa lag raha hai

+3 photos

PayUMoney customer support has been notified about the posted complaint.

Jun 19, 2022

Updated by Beena aray Abhi bhi koi problem solve Nahin Ho Pai hai please settlement karo mere account mein

Verified Support

Jun 20, 2022

PayUMoney Customer Care's response Hi! As informed you by our team on your ticket id PR[protected], request you to share the GST Invoice/Bill/Receipt and Proof of Delivery for the settlement of the amount.

Note- Kindly brief about your line of business. Also, we have received a cyber complaint against you for Payu ID : [protected].

Jun 20, 2022

Updated by Beena aray JCB ka business hai hamara

Jun 20, 2022

Updated by Beena aray Help me please

Jun 20, 2022

Updated by Beena aray Mere account mein Paisa settlement kar dijiye please help

Jun 20, 2022

Updated by Beena aray Account mein Paisa settlement kar dijiye please help me

Jun 20, 2022

Updated by Beena aray Help kijiye please Paisa settlement Kariye account mein please

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My earlier complaint on ths same was maked as resolved without resolution.
So raising complaint again.

Appling for renewal of driving license in.. Andhrapradesh govt website https://aprta.epragathi.org/.. transaction no=[protected]UPI) and[protected] where application n0 = AP[protected]DL... Amount deducted twice for single application as rs=1560(paid from UPI) and
rs=1560 (from icici) deducted as it showed try again that`s why i tried again it was successful later recved sms as amount deducted for 1st and 2nd transaction also and so please solve it and refund Rs.1560 asap.

Jul 26, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 19, 2022

PayUMoney Customer Care's response Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

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Address: DOMBIVALI

Website: No

Please my payment Refund

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jun 16, 2022

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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I have made a payment to Flipkart via PayU for Rs8100.00 on 06.06.2022 with trans Ref No. EXTLINK[protected]_5 towards payment of EMI for purchase of a mobile Phone. It was a successful transaction. But flipkart is not yet received this sum and put my account into Overdue and blocked by phone IMEIWhen tracked they PAYU ackd my request and generated tracking ID and replied that they will give details by 15.06.2022. Track ID is JG[protected].No reply so far.

PayUMoney customer support has been notified about the posted complaint.

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S

siva sundar

Jun 15, 2022

There is no way for contacting PayU.No phone numbers, no address, their office location is hidden. what sort of a hide and seek they are playing. No access to the officials . why. We are fools in resorting to the help these looters. what you gain by stealing the money of others?

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I had made the payment using Payu on 13th Aug 2021 for amount 1537 . The receiver has not got the payment and my account is debited. SBI is saying payment is at your end.

Attached is the bank statement

+1 photos

Jul 17, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 16, 2022

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via Payu Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - MOJO1813G00N75553999 in order to get the status at their end.

Regards,
Team PayU

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A

Abbal Singh25

Jul 20, 2022

Please not received diamond
Please refund my money

Refund of payment - Comment #4025163 - Image #0

Refund of payment - Comment #4025163 - Image #1

A

Abbal Singh25

Jul 20, 2022

Can't no receive diamond please my money refunded

Refund of payment - Comment #4025165 - Image #0

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Hi Pay U team,

Please consider this email my official notice to delete all the personal information/ data/ documents you have stored/ saved on my account by email - [protected]@gmail.com by the name of Shubham Pandey, Merchant ID- 8603197 within 7 days of receipt of this notice and share acknowledgements.

If we do not receive any acknowledgements in said time period, we will be bound to report this to competent authority and further take legal discourse (If needed).

PayUMoney customer support has been notified about the posted complaint.

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Address: Gujarat

What kind of answer is this? What do you mean by not supporting the line

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Address: Mumbai

What kind of answer is this? What do you mean by not reply to the email from the

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My merchant id- 6764620
Payu hold my money of Rs. 71000 from last 1 month. So i try to reach customer care but no response to date. But i got one reply "bank account updated sign the addendum but I don't find any addendum to sign on dashboard" . it's our hard earn money and also paying all gst and things. Why you refusing to deposit our money to the bank account. It's looks like a fraud thing.
I request your team please deposit our money or give me the refund option in our dashboard.. Don't play with us

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PayUMoney Customer Care

from Gurgaon, Haryana

Jun 9, 2022

Verified Support

Hi Arun,

As checked, there is some discrepancy in your documents. Also your registered website is not live. Please check and reach out to us through help.payu.in for any further assistance.

Regards
Team Payu

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Respected Team,
I had registered my vehicle for HSRP through hsrp.in portal. This is processed with REAL MAZON INDIA LIMITED with the following details, where PayUMoney is the financial intermediary for that. I has raised the complaint with PayUMoney vide the Ticket No. UR[protected] & KD[protected] but no response on that.

Your transaction with REAL MAZON INDIA LIMITED was successful

Transaction ID: e97c578a75be78c3d59b
Merchant: REAL MAZON INDIA LIMITED
Amount Paid: 355.31
Order Date:[protected]:04:03

For any information pertaining to the status of your order, please contact REAL MAZON INDIA LIMITED

Thanks and Regards,
PayU on behalf of REAL MAZON INDIA LIMITED

Jul 14, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 12, 2022

PayUMoney Customer Care's response Hi! Apologies for the inconvenience. As checked, this is a successful transaction via PayU id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@realmazon.com for further assistance with your query. Regards, Team PayU

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Paid an amount of Rs 4675.31 to BWSSB, Bangalore through payumoney CanaraBank on 05 06 22 at 6.32 pm. My SB account with KOTAK MAHINDRA BANK was debited. Reference no Kotak Mahindra Payment Gateway vide Ref No. [protected] against merchant OSPAYU.
I have not received any payment receipt or credited to BWSSB. Dues with BWSSB still showing Rs 4670.

Request payumoney to resolve the issue and see that amount credited to BWSSB.

Jun 7, 2022

Complaint marked as Resolved

my complaint not resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 12, 2022

PayUMoney Customer Care's response Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant www.mybwssb.org. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.

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Hello Team,

I would like to get details on receiving party to whom the transaction is done:
ePAY/To:IBIBO WEB PVT LTD/[protected]/Prodigy framew done on 19/03/2021 amounted to Rs. 5997 from Union Bank of India A/C [protected]

Kindly send the details to [protected]@gmail.com/[protected].

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jun 12, 2022

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

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I reported incident but no action was taken by aggregator to arrange refund or provide details of the fraudulent merchant

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jun 9, 2022

Verified Support

PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues. PayU.

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Address: 25-4-123 KOTHAKARNAVANIPALEM PEDAGANTYADA VISAKHAPATNAM

I paid house rent an amount rs.2309 on 26.04.2022 but not credited in gvmc account please recovery money to my account
Transaction ID . T2205262217442247848552

+1 photos

Jul 16, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 12, 2022

PayUMoney Customer Care's response Hi! As checked, this is a successful transaction via payment Id[protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant Government of Andhra Pradesh directly to get the status at their end.

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I have paid 560.00 as an LLR fee through PayUMoney and I received a successful payment confirmation message but the LLR application shows payment failed.

Paid Amount: Rs 560.00
Payment ID:[protected]
Merchant Order ID: [protected]
Order Date & Time: June[protected]:11:55 PM
Merchant Transaction Identifier: [protected]

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I have paid 560.00 as an LLR fee through PayUMoney and I received a successful payment confirmation message but the LLR application shows payment failed.

Paid Amount: Rs 560.00
Payment ID:[protected]
Merchant Order ID: [protected]
Order Date & Time: June[protected]:41:51 PM
Merchant Transaction Identifier: [protected]

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jun 12, 2022

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

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Got email by payu that my fees has been successfully refunded by IGNOU. But i didn't get my fee in my account yet. What's the Matter, why I didn't get the money yet after the status is showing successfull.
How to track the refund.

I added the screenshot also. Resolve this issue as soon as possible. It is humble request. As refund amount is 12000 and is a big amount for me.

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Address: H 141 Cosmopolis, Bhubaneswar 751019, Odisha,

For HSPR vehicle number plate, PAYUMONEY gateway was popped up and I made payment from my ICICI Bank Account . After the amount was deducted from my account, the following activities derailed and I was duped . I am quoting below the Payment deduction e-mail from my ICICI Bank, I will appreciate the deducted amount INR737.19 to be refunded immediately to retain the customer credibility .

Regards / Pruthijit Mohanty ( [protected]@msn.com,[protected]

+1 photos

Jul 16, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 12, 2022

PayUMoney Customer Care's response Hi! As checked, this transaction is already got auto refunded on 02/06/2022 via ARN [protected]. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

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