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PayUMoney Complaints & Reviews

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Updated: Dec 24, 2025
Complaints 3775
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2133
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PayUMoney reviews & complaints page 19

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R
rahuldahiya16656616
Jun 20, 2022
Resolved
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Resolved

Settlement ID: 20220619
settlement on hold suddenly. please release my settlement asap
+1 photos
Jul 30, 2022
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Jun 23, 2022
PayUMoney Customer Care's response
Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you with your query.
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    J
    Joshi sr
    from New Delhi, Delhi
    Jun 20, 2022
    Resolved
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    Resolved

    Address: Type-2/59 Schedule-B president Estate New Delhi 110004

    On 27-May-2022, at 4:24 PM, [protected]@payu.in wrote:
    Dear Shriram,

    Your transaction with PARTH JAYANTIBHAI DONGA was successful

    Transaction ID: pay_6290ad6d6c999_137680
    Merchant: PARTH JAYANTIBHAI DONGA
    Amount Paid: 1888.00
    Order Date:[protected]:22:30
    Customer Phone Number: [protected]

    For any information pertaining to the status of your order, please contact PARTH JAYANTIBHAI DONGA
    No information my order please return my money
    Thank you
    Jul 30, 2022
    Complaint marked as Resolved 
    PayUMoney customer support has been notified about the posted complaint.
    Verified Support
    Jun 23, 2022
    PayUMoney Customer Care's response
    Hi,

    Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
    For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - pay_6290ad6d6c999_137680 in order to get the status at their end.

    Regards,
    Team PayU
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      S
      Sagar305
      from Vadodara, Gujarat
      Jun 20, 2022
      Resolved
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      Resolved

      I have tried to generate E tickets on[protected] through asi.payumoney.com for visiting TAJ MAHAL, Agra. Amount was Deducted but I didn't get my refund. So please refund the amount

      Transition ID is PUYOL[protected]
      Visitors - 4 people
      Total amount 988.76 INR

      Thanks.
      Sagar Bhadeshia
      +2 photos
      Jun 20, 2022
      Complaint marked as Resolved 
      They didn't refunded money and the complaints is resolved they marked for my complaint.
      PayUMoney customer support has been notified about the posted complaint.
      I have tried to generate E tickets on[protected] through asi.payumoney.com for visiting TAJ MAHAL, Agra on 16 July 2022 . Amount was Deducted but I didn't get my refund. So please refund the amount

      Deducted amount 980

      Payment Deducted for Taj Mahal, Agra not refunded - Comment #4030072 - Image #0
      Payment Deducted for Taj Mahal, Agra not refunded - Comment #4030072 - Image #1
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        B
        Beena aray
        from Delhi, Delhi
        Jun 18, 2022
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        Address: Delhi
        Website: PayU

        Mere account mein mera Paisa settlement kar dijiye please Rs9999 ki cyber complaint hai vah aap Kat Lijiye Baki payment aap settlement kar dijiye aapse request Karti hun please mujhe hospital mein Paisa lag raha hai
        +3 photos
        PayUMoney customer support has been notified about the posted complaint.
        Jun 19, 2022
        Updated by Beena aray
        Abhi bhi koi problem solve Nahin Ho Pai hai please settlement karo mere account mein

        Verified Support
        Jun 20, 2022
        PayUMoney Customer Care's response
        Hi! As informed you by our team on your ticket id PR[protected], request you to share the GST Invoice/Bill/Receipt and Proof of Delivery for the settlement of the amount.

        Note- Kindly brief about your line of business. Also, we have received a cyber complaint against you for Payu ID : [protected].
        Jun 20, 2022
        Updated by Beena aray
        JCB ka business hai hamara

        Jun 20, 2022
        Updated by Beena aray
        Help me please

        Jun 20, 2022
        Updated by Beena aray
        Mere account mein Paisa settlement kar dijiye please help

        Jun 20, 2022
        Updated by Beena aray
        Account mein Paisa settlement kar dijiye please help me

        Jun 20, 2022
        Updated by Beena aray
        Help kijiye please Paisa settlement Kariye account mein please

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          R
          Ravidulla
          from Bengaluru, Karnataka
          Jun 17, 2022
          Resolved
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          Resolved

          My earlier complaint on ths same was maked as resolved without resolution.
          So raising complaint again.

          Appling for renewal of driving license in.. Andhrapradesh govt website https://aprta.epragathi.org/.. transaction no=[protected]UPI) and[protected] where application n0 = AP[protected]DL... Amount deducted twice for single application as rs=1560(paid from UPI) and
          rs=1560 (from icici) deducted as it showed try again that`s why i tried again it was successful later recved sms as amount deducted for 1st and 2nd transaction also and so please solve it and refund Rs.1560 asap.
          Jul 26, 2022
          Complaint marked as Resolved 
          PayUMoney customer support has been notified about the posted complaint.
          Verified Support
          Jun 19, 2022
          PayUMoney Customer Care's response
          Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
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            M
            MAHESH ACHAREKAR
            Jun 16, 2022
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            Address: DOMBIVALI
            Website: No

            Please my payment Refund
            PayUMoney customer support has been notified about the posted complaint.
            Hi,

            We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

            • PayU, Merchant and Bank reference number.
            • Scan copy of bank statement indicating the debit for the required transaction.
            • Transaction date along with the amount.
            • Email id or phone number used for processing the transaction.
            • First 6 and last 4 digits of your card.
            • UPI / VPA if any used

            Regards,
            Team PayU
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              S
              siva sundar
              Jun 15, 2022
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              I have made a payment to Flipkart via PayU for Rs8100.00 on 06.06.2022 with trans Ref No. EXTLINK[protected]_5 towards payment of EMI for purchase of a mobile Phone. It was a successful transaction. But flipkart is not yet received this sum and put my account into Overdue and blocked by phone IMEIWhen tracked they PAYU ackd my request and generated tracking ID and replied that they will give details by 15.06.2022. Track ID is JG[protected].No reply so far.
              PayUMoney customer support has been notified about the posted complaint.
              There is no way for contacting PayU.No phone numbers, no address, their office location is hidden. what sort of a hide and seek they are playing. No access to the officials . why. We are fools in resorting to the help these looters. what you gain by stealing the money of others?
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                H
                Harpreet Singh Ruprai
                from Mumbai, Maharashtra
                Jun 15, 2022
                Resolved
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                Resolved

                I had made the payment using Payu on 13th Aug 2021 for amount 1537 . The receiver has not got the payment and my account is debited. SBI is saying payment is at your end.

                Attached is the bank statement
                +1 photos
                Jul 17, 2022
                Complaint marked as Resolved 
                PayUMoney customer support has been notified about the posted complaint.
                Verified Support
                Jun 16, 2022
                PayUMoney Customer Care's response
                Hi,

                Please note that this is a successful transaction via Payu Id - [protected] at our end, the amount for the same has been remitted to the merchant.
                For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - MOJO1813G00N75553999 in order to get the status at their end.

                Regards,
                Team PayU
                Please not received diamond
                Please refund my money

                Refund of payment - Comment #4025163 - Image #0
                Refund of payment - Comment #4025163 - Image #1
                Can't no receive diamond please my money refunded

                Refund of payment - Comment #4025165 - Image #0
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                  A
                  Advocate.Ingram72
                  Jun 15, 2022
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                  Hi Pay U team,

                  Please consider this email my official notice to delete all the personal information/ data/ documents you have stored/ saved on my account by email - [protected]@gmail.com by the name of Shubham Pandey, Merchant ID- 8603197 within 7 days of receipt of this notice and share acknowledgements.

                  If we do not receive any acknowledgements in said time period, we will be bound to report this to competent authority and further take legal discourse (If needed).
                  PayUMoney customer support has been notified about the posted complaint.
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                    P
                    P PayUMoney Customer Care Number-7318-608-496 contact us...
                    Jun 10, 2022
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                    Address: Gujarat

                    What kind of answer is this? What do you mean by not supporting the line
                    PayUMoney customer support has been notified about the posted complaint.
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                      P PayUMoney Customer Care Number-7318-608-496 contact us...
                      Jun 10, 2022
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                      Address: Mumbai

                      What kind of answer is this? What do you mean by not reply to the email from the
                      PayUMoney customer support has been notified about the posted complaint.
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                        A
                        Arundeshwali
                        Jun 8, 2022
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                        My merchant id- 6764620
                        Payu hold my money of Rs. 71000 from last 1 month. So i try to reach customer care but no response to date. But i got one reply "bank account updated sign the addendum but I don't find any addendum to sign on dashboard" . it's our hard earn money and also paying all gst and things. Why you refusing to deposit our money to the bank account. It's looks like a fraud thing.
                        I request your team please deposit our money or give me the refund option in our dashboard.. Don't play with us
                        PayUMoney customer support has been notified about the posted complaint.
                        Hi Arun,

                        As checked, there is some discrepancy in your documents. Also your registered website is not live. Please check and reach out to us through help.payu.in for any further assistance.

                        Regards
                        Team Payu
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                          B
                          Biswamitra Parida
                          Jun 7, 2022
                          Resolved
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                          Resolved

                          Respected Team,
                          I had registered my vehicle for HSRP through hsrp.in portal. This is processed with REAL MAZON INDIA LIMITED with the following details, where PayUMoney is the financial intermediary for that. I has raised the complaint with PayUMoney vide the Ticket No. UR[protected] & KD[protected] but no response on that.

                          Your transaction with REAL MAZON INDIA LIMITED was successful

                          Transaction ID: e97c578a75be78c3d59b
                          Merchant: REAL MAZON INDIA LIMITED
                          Amount Paid: 355.31
                          Order Date:[protected]:04:03

                          For any information pertaining to the status of your order, please contact REAL MAZON INDIA LIMITED

                          Thanks and Regards,
                          PayU on behalf of REAL MAZON INDIA LIMITED
                          Jul 14, 2022
                          Complaint marked as Resolved 
                          PayUMoney customer support has been notified about the posted complaint.
                          Verified Support
                          Jun 12, 2022
                          PayUMoney Customer Care's response
                          Hi! Apologies for the inconvenience. As checked, this is a successful transaction via PayU id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@realmazon.com for further assistance with your query. Regards, Team PayU
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                            S
                            subbarao y
                            from Bengaluru, Karnataka
                            Jun 7, 2022
                            Resolved
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                            Resolved

                            Paid an amount of Rs 4675.31 to BWSSB, Bangalore through payumoney CanaraBank on 05 06 22 at 6.32 pm. My SB account with KOTAK MAHINDRA BANK was debited. Reference no Kotak Mahindra Payment Gateway vide Ref No. [protected] against merchant OSPAYU.
                            I have not received any payment receipt or credited to BWSSB. Dues with BWSSB still showing Rs 4670.

                            Request payumoney to resolve the issue and see that amount credited to BWSSB.
                            Jun 7, 2022
                            Complaint marked as Resolved 
                            my complaint not resolved
                            PayUMoney customer support has been notified about the posted complaint.
                            Verified Support
                            Jun 12, 2022
                            PayUMoney Customer Care's response
                            Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant www.mybwssb.org. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.
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                              S
                              sac_mit022
                              Jun 7, 2022
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                              Hello Team,

                              I would like to get details on receiving party to whom the transaction is done:
                              ePAY/To:IBIBO WEB PVT LTD/[protected]/Prodigy framew done on 19/03/2021 amounted to Rs. 5997 from Union Bank of India A/C [protected]

                              Kindly send the details to [protected]@gmail.com/[protected].
                              PayUMoney customer support has been notified about the posted complaint.
                              Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
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                                A
                                ackd
                                Jun 6, 2022
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                                I reported incident but no action was taken by aggregator to arrange refund or provide details of the fraudulent merchant
                                PayUMoney customer support has been notified about the posted complaint.
                                PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service-related issues. PayU.
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                                  R
                                  Raju2222
                                  Jun 6, 2022
                                  Resolved
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                                  Resolved

                                  Address: 25-4-123 KOTHAKARNAVANIPALEM PEDAGANTYADA VISAKHAPATNAM

                                  I paid house rent an amount rs.2309 on 26.04.2022 but not credited in gvmc account please recovery money to my account
                                  Transaction ID . T2205262217442247848552
                                  +1 photos
                                  Jul 16, 2022
                                  Complaint marked as Resolved 
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Verified Support
                                  Jun 12, 2022
                                  PayUMoney Customer Care's response
                                  Hi! As checked, this is a successful transaction via payment Id[protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant Government of Andhra Pradesh directly to get the status at their end.
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                                    M
                                    Madhan Mohan Reddy Sanikommu
                                    Jun 3, 2022
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                                    I have paid 560.00 as an LLR fee through PayUMoney and I received a successful payment confirmation message but the LLR application shows payment failed.

                                    Paid Amount: Rs 560.00
                                    Payment ID:[protected]
                                    Merchant Order ID: [protected]
                                    Order Date & Time: June[protected]:11:55 PM
                                    Merchant Transaction Identifier: [protected]
                                    PayUMoney customer support has been notified about the posted complaint.
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                                      M
                                      Madhan Mohan Reddy Sanikommu
                                      Jun 3, 2022
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                                      I have paid 560.00 as an LLR fee through PayUMoney and I received a successful payment confirmation message but the LLR application shows payment failed.

                                      Paid Amount: Rs 560.00
                                      Payment ID:[protected]
                                      Merchant Order ID: [protected]
                                      Order Date & Time: June[protected]:41:51 PM
                                      Merchant Transaction Identifier: [protected]
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
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                                        S
                                        Shalu dugtal
                                        Jun 2, 2022
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                                        Got email by payu that my fees has been successfully refunded by IGNOU. But i didn't get my fee in my account yet. What's the Matter, why I didn't get the money yet after the status is showing successfull.
                                        How to track the refund.

                                        I added the screenshot also. Resolve this issue as soon as possible. It is humble request. As refund amount is 12000 and is a big amount for me.
                                        PayUMoney customer support has been notified about the posted complaint.
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