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Updated: Jul 19, 2025
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PayUMoney reviews & complaints page 18

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@
@Gopi
Jul 4, 2022
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Address: GOPI SHARMA Hno. 549-I Block, Bhai Randhir Sigh Nagar Near Guru Nanak International School Ludhiana 141012 Punjab Mobile - 9501101738
Website: hendrixs.in

Dear Sir,

I have ordered Ines Sofa Cum Bed in Sandy Brown Colour paid Rs.4999/- against order no. {Hen}35042, to Hendrix.in as per payment details below:

Transaction ID: pay_62b042d41bb82_36034
Merchant: JATIN RAMJIBHAI GHELANI
Amount Paid: 4999.00
Order Date:[protected]:20:21

How could you permit this type of fraud company? Have there is anything KYC critiea. You have to pay back my money. Because your site didn't verified the fraud company.
PayUMoney customer support has been notified about the posted complaint.
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    M
    Mr. Keyur Popat
    Jul 2, 2022
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    Website: newlookfashion.in

    Money people paid through PayU to fraud merchent...

    I don't why such payment should be permitted ...

    I lost 900

    newlookfashion.in is the webside

    SAILESHKUMAR HARESHBHAI BARAIYA is receiver of money from PayU. PayU is not able to search a person nor respond properly.
    PayUMoney customer support has been notified about the posted complaint.
    View replies
    Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
    Reply
    It is Resolved and I got my funds return.. Thank You PayU

    I request to take strict action against fraud Merchant...

    I suggest PayU himself or with the help of Cyber Security strict actions must be taken..
    Reply
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      V
      Vishwanath.
      from Doddaballapura, Karnataka
      Jul 2, 2022
      Resolved
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      Resolved

      Address: Doddaballapur
      Website: payu

      We are paid to rs:195/-, online, but product not reach, confirm for our transaction for payu team, please refund our amount or, please dispatch our order.
      payu confirm order reply for our mail id, details below
      Hi Vishwanath
      We have received your query with Ticket Id: SL[protected] regarding Transaction successful/order not placed on your PayU account. Our customer care executive will be in touch within the next 24-48 hours. Here are your query details
      Issue Category: Transaction
      Issue Sub Category: Transaction successful/order not placed
      Description: please delivered my order, when your order pls confirm
      Expected closure date: 02-07-22
      Aug 9, 2022
      Complaint marked as Resolved 
      PayUMoney customer support has been notified about the posted complaint.
      Verified Support
      Jul 07, 2022
      PayUMoney Customer Care's response       Hi! Apologies for the inconvenience. As checked, this is a successful transaction via PayU id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query. Regards, Team PayU
      View replies
      Please 195/- amount refund our account
      Reply
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        A
        Aryan YT
        Jul 1, 2022
        Resolved
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        Resolved

        Hello there,
        im old user of payu but suddenly u putted the settlenent on holf ok 59560 inr the settlement id is 20220630 and my MID is 8613747,
        so i request you to release my settlement as soon as possible as there is no reason to hold my settlement its just not good thing we earn money heardly so please look foreward in this and solve my issue, thanks
        Aug 12, 2022
        Complaint marked as Resolved 
        PayUMoney customer support has been notified about the posted complaint.
        Verified Support
        Jul 02, 2022
        PayUMoney Customer Care's response         Hi!

        As already informed you by our team on ticket id GH[protected] we have received cyber complaints against you for PayU ID : [protected]. Please provide the closure of above complaint. Also, you need to provide Invoice/Bill/Receipt and Proof of Delivery for the settlement of the amount and brief about your line of business.

        Regards,
        Team PayU
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          S
          Santosh Guruju
          Jun 30, 2022
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          Hello people,

          I got charged from your company for a instagram ad purchase, Till now I did not received those order and no status update regarding those items. I saw people commenting "Scam" below similar ads. So, I suspect the sale was a scam and I'm gonna further escalate it in the future.

          I've paid using google pay (UPI).

          Thanks,
          Santosh
          PayUMoney customer support has been notified about the posted complaint.
          View replies
          Hi,

          We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

          • PayU, Merchant and Bank reference number.
          • Scan copy of bank statement indicating the debit for the required transaction.
          • Transaction date along with the amount.
          • Email id or phone number used for processing the transaction.
          • First 6 and last 4 digits of your card.
          • UPI / VPA if any used

          Regards,
          Team PayU
          Reply
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            S
            Suhas Bhargav
            Jun 30, 2022
            Resolved
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            Resolved

            [protected]
            Dear Sir
            My merchant ID is: 4915648
            My settlement is on hold for several months in spite of my writing and furnishing all the necessary information so many times on the Help chat.
            I am in a fix as the Help chat keeps on repeating the same queries even after acknowledging to me that the necessary details required from me were furnished.
            I request you to kindly solve the issue once and for all and complete the settlement due to me at the earliest
            Thank you
            Suhas Bhargav
            Aug 20, 2022
            Complaint marked as Resolved 
            PayUMoney customer support has been notified about the posted complaint.
            Verified Support
            Jul 04, 2022
            PayUMoney Customer Care's response             Hi! As checked, our team have sent a bank change request on your registered email id. Please check and accept the same for further assistance.
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              B
              BijalGoswami
              from Surat, Gujarat
              Jun 29, 2022
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              Respected Sir,
              I was booking online tickets for Tajmahal. I entered the details successfully but on payment there was a error showing unsuccessful. However the payment has been debited from my bank account card. I got an email from asimustsee.nic.in about the success of the transaction with Id. PYUOL[protected] and amount paid was 1235.94. I didnot get any email regarding the online tickets. Please do the needful and kind send we online tickets of Tajmahal by my email.
              If nothing is possible I request to refund the amount back to my account. Thanking you.
              PayUMoney customer support has been notified about the posted complaint.
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                T
                Tilak Kaneti
                Jun 29, 2022
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                Address: Babu Towers, Chaitanyapuri Colony, Chaitanyapuri, Dilsukhnagar, Hyderabad, Telangana, India

                Hi Team,

                I am not using this lazypay account from a long time. Kindly close my account also update the same in the cibil report.
                PayUMoney customer support has been notified about the posted complaint.
                View replies
                Hey, We sincerely apologize for the trouble that has been caused to you. We would request you to please write us at [protected]@lazypay.in to deactivate the LazyPay account from your register E mail Id so that our team can look into this for you and assist you further accordingly. Since this particular request requires your account related information to be modified hence, we are not allowed to take these request on social media as per our security protocols.
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                  T
                  TTarunsharma
                  Jun 27, 2022
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                  Hi i have made a payment of ₹1499 using payu with ur listed merchant however no product us given

                  Here is the message after payment

                  Transaction No. [protected] for Rs 1499.00 done for GAUTAM PUNABHAI CHAROLIYA has succeeded from payu team

                  Need help with refund

                  Regards tarun [protected]
                  +1 photos
                  PayUMoney customer support has been notified about the posted complaint.
                  View replies
                  PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
                  Reply
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                    N
                    Naveed8055
                    Jun 27, 2022
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                    Address: Mumbai

                    The website verification started and since then i have been waiting for further updates. I have been uploading all necessary documents 1 by 1 while there is an error verifying the website.
                    Im already using razorpay and never faced such issues.
                    Merchant ID : 8607107
                    PayUMoney customer support has been notified about the posted complaint.
                    View replies
                    Hi! As checked, there is a mismatch on authorization letter you have shared. Please check the same and reply on ticket id HF[protected] for further assistance.
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                      S
                      Sudiptg
                      from Kolkata, West Bengal
                      Jun 27, 2022
                      Resolved
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                      Resolved

                      Address: 39/B uttar kasto danga road sarsunna Kolkata700061
                      Website: 39/B uttar kasto danga post sarsuna Kolkata 700061

                      Sir my name is Sudipta Ghosh Mobile [protected] I have never received any loan from payu but my cibil score cccount is showing payu as active please help me sir
                      Jul 30, 2022
                      Complaint marked as Resolved 
                      PayUMoney customer support has been notified about the posted complaint.
                      Verified Support
                      Jun 29, 2022
                      PayUMoney Customer Care's response                       Hi! Please contact Lazypay team for further assistance on the same.
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                        S
                        sumit121212
                        Jun 26, 2022
                        Resolved
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                        Resolved

                        Address: Agra

                        I have visited today taj mahal and tried to booked ticket online but payment of 735 was deducted but no tickets were generated

                        After some time when i visited website and tried to regenerate the ticket it said that money will be refunded.

                        But till now money not return back to my account.
                        +1 photos
                        Aug 4, 2022
                        Complaint marked as Resolved 
                        PayUMoney customer support has been notified about the posted complaint.
                        Verified Support
                        Jun 28, 2022
                        PayUMoney Customer Care's response                         Hi,

                        We would like to inform you that the refund has been processed against the PayU ID: [protected] on[protected] with Bank ARN[protected] and the same will get credited into the source account within 5 to 7 working days (Excluding Saturday, Sunday, and bank holiday) from the date of refund.

                        Regards,
                        Team PayU
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                          V
                          Veerat07
                          Jun 25, 2022
                          Resolved
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                          Resolved

                          Address: Mirthipadu, seethanagaram Mandal, East Godavari district.

                          My money is debited from my account but merchant shows transaction failed
                          +1 photos
                          Jul 30, 2022
                          Complaint marked as Resolved 
                          PayUMoney customer support has been notified about the posted complaint.
                          Jun 25, 2022
                          Updated by Veerat07                           Refund my money
                          Verified Support
                          Jun 28, 2022
                          PayUMoney Customer Care's response                           Hi,

                          We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                          • PayU, Merchant and Bank reference number.
                          • Scan copy of bank statement indicating the debit for the required transaction.
                          • Transaction date along with the amount.
                          • Email id or phone number used for processing the transaction.
                          • First 6 and last 4 digits of your card.
                          • UPI / VPA if any used

                          Regards,
                          Team PayU
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                            K
                            kajalsaifi
                            from Ghaziabad, Uttar Pradesh
                            Jun 25, 2022
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                            I have booked ticket of red fort online but it has been 7 days or more but i did not get ticket and my refund money..yet please make my refund
                            PayUMoney customer support has been notified about the posted complaint.
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                              C
                              chennoju venkataramachary
                              Jun 24, 2022
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                              Address: --

                              Dear Sir,
                              I, accidentally deposited Rs.4758/- through Phonepe, on 23rd, June, 2022. I do not have any account with Payu.The UPI no is :[protected]. Please help me and indicate me the procedure, for getting back my amount. Thank you
                              Ch.V.R.Chary
                              E mail: [protected]@gmail.com
                              Cell: [protected]
                              PayUMoney customer support has been notified about the posted complaint.
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                                A
                                Anil Kumar H R
                                Jun 21, 2022
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                                I have ordered blutooth earpods and headphones with you my amount was deducted from your pay u money how can I track my order and when I'll get it
                                PayUMoney customer support has been notified about the posted complaint.
                                View replies
                                Hi,

                                PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence any refund/resolution will be provided by the merchant only.

                                For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

                                Regards,
                                Team PayU.
                                Reply
                                Hi,

                                PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly>

                                Regards,
                                Team PayU
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                                  B
                                  Beena aray
                                  from Delhi, Delhi
                                  Jun 20, 2022
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                                  Address: Delhi
                                  Website: PayU

                                  Mera account on hold Kijiye Mera Paisa settlement Nahin Ho Paya Hai Mere account Mere account mein Paisa settlement kar dijiye please
                                  +2 photos
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Jun 20, 2022
                                  Updated by Beena aray                                   Mere account mein Paisa settlement kar dijiye aapse request Karti hun please help

                                  Verified Support
                                  Jun 23, 2022
                                  PayUMoney Customer Care's response                                   Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you with your query.
                                  Jun 23, 2022
                                  Updated by Beena aray                                   Main Kafi din se request kar rahi hun lekin meri problem Koi solve Kyon nahin kar rahe ho Main Ek bimar hun Hospital Mein Mujhe Paisa lag raha hai mera Paisa ismein on hold karo please help

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                                    R
                                    Rahul Galphade
                                    from Pune, Maharashtra
                                    Jun 20, 2022
                                    Resolved
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                                    Resolved

                                    Address: Shop No.16 & 17, Citywoods, Salisbury Park, Opp.Gool Poonawala Garden, Pune-411037 Maharashtra

                                    Dear Sir / Madam, I Have Purchased 2 T-Shirts online through PayUMoney Dtd.[protected] but not received yet.
                                    1) Transaction No.[protected] Amt. Rs.199/- Dtd.[protected]
                                    2) Transaction No.[protected] Amt. Rs.199/- Dtd.[protected]
                                    Brand Name:- DILEMO
                                    Vendour- Tejalben Harshukhbhai Virani
                                    Sponsored:- Filebshop

                                    My Name:- Mr.Rahul V Galphade
                                    Address:- Shop No.16 & 17, Citywoods, Salisbury Park, Opp.Gool Poonawala Garden, Pune-411037 Maharashtra
                                    Contact Number:-[protected] (also my Gpay Number is same [protected])
                                    +2 photos
                                    Jul 25, 2022
                                    Complaint marked as Resolved 
                                    PayUMoney customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 23, 2022
                                    PayUMoney Customer Care's response                                     Hi,

                                    Please note that this is a successful transaction via PayU Id - [protected] & [protected] at our end, the amount for the same has been remitted to the merchant.
                                    For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] & [protected] in order to get the status at their end.
                                    View replies
                                    Contact Number Of Merchant?
                                    Material delivery not received yet?
                                    Kindly Note Please send material Or money refund to me...its too late
                                    I am till waiting for T-shirts but not received yet that why i written a complaint
                                    its huble request to you please do the needful asap

                                    DILEMO / Tejalben Harshukhbhai Virani - Comment #4015817 - Image #0
                                    DILEMO / Tejalben Harshukhbhai Virani - Comment #4015817 - Image #1
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                                      A
                                      amsyizzy
                                      from Imphal, Manipur
                                      Jun 20, 2022
                                      Resolved
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                                      Resolved

                                      Address: Mumbai
                                      Website: www.greenhandle.in/contact

                                      First it got deducted twice (2nd August, 2021 and 27th September 2021) and I got temporary credit for that particular two transaction happened but again it got deducted from my account third time for that transaction later after 2-3 months on 29 dec 2021 for Rs. 27, 222 when everything was settled. Now the merchant is claiming that they didn't get the amount which was deducted on 29th dec 2021. Screenshot is attached below for my credit card statement for proof.
                                      Jul 25, 2022
                                      Complaint marked as Resolved 
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jun 23, 2022
                                      PayUMoney Customer Care's response                                       Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you with your query.
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                                        R
                                        rahuldahiya16656616
                                        Jun 20, 2022
                                        Resolved
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                                        Resolved

                                        Settlement ID: 20220619
                                        settlement on hold suddenly. please release my settlement asap
                                        +1 photos
                                        Jul 30, 2022
                                        Complaint marked as Resolved 
                                        PayUMoney customer support has been notified about the posted complaint.
                                        Verified Support
                                        Jun 23, 2022
                                        PayUMoney Customer Care's response                                         Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you with your query.
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