PayUMoney Complaints & Reviews

I have booked tajmahal visiting tickets for 5 adult and 3 children .I payed Rs225 by my debit card online . When I go to regenerate ticket there showing that ticket didn't book a refund will be transferred but I didn't got any refund till now.

Aug 7, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2022

PayUMoney Customer Care's response Hi Rohit,

Please follow the below steps to raise your query with PayU’s buyer care team:

1. Open “https://help.payu.in” in the web browser.

2. In the “Chat support” section, select the second option “I don't have a business account with PayU”.

3. Click on the second option “No, I made a payment using PayU”.

4. Enter your transaction ID, amount and payment date to view the transaction status.

5. In case you need any further assistance, click on “Raise ticket” and submit the details.

Our support team will get in touch with you shortly, to assist you.

To check the query status, you can click on “Track a query” option on a help section.

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I bought 4 tickets of Rs.224 on 3rd July 2022 for the visit of Red Fort and Museum so my amount is debited from my account but i didn't get any tickets and the site said " the tickets are not generated your refund will be in 24 hours to you bank account " but i didn't got any refund. Please help me out in this .Please.

Jul 5, 2022

Complaint marked as Resolved

I got it thank u for help

PayUMoney customer support has been notified about the posted complaint.

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Address: GOPI SHARMA Hno. 549-I Block, Bhai Randhir Sigh Nagar Near Guru Nanak International School Ludhiana 141012 Punjab 9501101738

Dear Sir,

I have ordered Ines Sofa Cum Bed in Sandy Brown Colour paid Rs.4999/- against order no. {Hen}35042, to Hendrix.in as per payment details below:

Transaction ID: pay_62b042d41bb82_36034
Merchant: JATIN RAMJIBHAI GHELANI
Amount Paid: 4999.00
Order Date:[protected]:20:21

How could you permit these types of fraud companies and allow payment? You didn't complete KYC. you have to pay back my money you have done your work properly we innocent people not to pay these types of Farud Companies.

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2022

PayUMoney Customer Care's response Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Jul 08, 2022

Updated by @Gopi Dear Sir

Email used: ca.[protected]@rediffmail.com & Mobile Number: [protected] Order details are as under & attached herewith:

Jul 08, 2022

Updated by @Gopi Dear Sir

Email used: ca.[protected]@rediffmail.com & Mobile Number: [protected] Order details are as under & attached herewith:

Hi GOPI,

Just to let you know — we've received your order #{Hen}35042, and it is now being processed:

[Order #{Hen}35042] (June 20, 2022)
Product Quantity Price
Ines Sofa Cum Bed in Sandy Brown Colour 1 ₹4, 999.00
Subtotal: ₹4, 999.00
Shipping: Free shipping
Payment method: PayU India
Total: ₹4, 999.00
Billing address
GOPI SHARMA
Hno. 549-I Block, Bhai Randhir Sigh Nagar
Near Guru Nanak International School
Ludhiana 141012
Punjab
[protected]
ca.[protected]@rediffmail.com
Shipping address
GOPI SHARMA
Hno. 549-I Block, Bhai Randhir Sigh Nagar
Near Guru Nanak International School
Ludhiana 141012
Punjab

Dear GOPI,

Your transaction with JATIN RAMJIBHAI GHELANI was successful

Transaction ID: pay_62b042d41bb82_36034
Merchant: JATIN RAMJIBHAI GHELANI
Amount Paid: 4999.00
Order Date:[protected]:20:21
Customer Phone Number: [protected]

For any information pertaining to the status of your order, please contact JATIN RAMJIBHAI GHELANI

Thanks and Regards,
PayU on behalf of JATIN RAMJIBHAI GHELANI

Verified Support

Jul 08, 2022

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - pay_62b042d41bb82_36034 in order to get the status at their end.

Regards,
Team PayU

Jul 14, 2022

Updated by @Gopi Dear Sir

You are requested to take up the matter with escalated authority, as I have done payment only on the credientail and realibility of PayU through Gpay, its a hard earned money, either you are requested to share the contact details or refund money pls. I request to escalate the matter

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@

@Gopi

Jul 8, 2022

Email used is ca.[protected]@rediffmail.com Contact Number:[protected],
Dear GOPI,

Details are as follows:_

Your transaction with JATIN RAMJIBHAI GHELANI was successful

Transaction ID: pay_62b042d41bb82_36034
Merchant: JATIN RAMJIBHAI GHELANI
Amount Paid: 4999.00
Order Date:[protected]:20:21
Customer Phone Number: [protected]
Order Number: Just to let you know — we've received your order #{Hen}35042, and it is now being processed:

[Order #{Hen}35042] (June 20, 2022)

For any information pertaining to the status of your order, please contact JATIN RAMJIBHAI GHELANI

Thanks and Regards,
PayU on behalf of JATIN RAMJIBHAI GHELANI

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@

@Gopi

Jul 14, 2022

Please share the contact details of merchant & whereabouts to contact him to refund the amount.

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Address: GOPI SHARMA Hno. 549-I Block, Bhai Randhir Sigh Nagar Near Guru Nanak International School Ludhiana 141012 Punjab Mobile - 9501101738

Website: hendrixs.in

Dear Sir,

I have ordered Ines Sofa Cum Bed in Sandy Brown Colour paid Rs.4999/- against order no. {Hen}35042, to Hendrix.in as per payment details below:

Transaction ID: pay_62b042d41bb82_36034
Merchant: JATIN RAMJIBHAI GHELANI
Amount Paid: 4999.00
Order Date:[protected]:20:21

How could you permit this type of fraud company? Have there is anything KYC critiea. You have to pay back my money. Because your site didn't verified the fraud company.

PayUMoney customer support has been notified about the posted complaint.

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Website: newlookfashion.in

Money people paid through PayU to fraud merchent...

I don't why such payment should be permitted ...

I lost 900

newlookfashion.in is the webside

SAILESHKUMAR HARESHBHAI BARAIYA is receiver of money from PayU. PayU is not able to search a person nor respond properly.

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jul 4, 2022

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

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M

Mr. Keyur Popat

Jul 18, 2022

It is Resolved and I got my funds return.. Thank You PayU

I request to take strict action against fraud Merchant...

I suggest PayU himself or with the help of Cyber Security strict actions must be taken..

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Address: Doddaballapur

Website: payu

We are paid to rs:195/-, online, but product not reach, confirm for our transaction for payu team, please refund our amount or, please dispatch our order.
payu confirm order reply for our mail id, details below
Hi Vishwanath
We have received your query with Ticket Id: SL[protected] regarding Transaction successful/order not placed on your PayU account. Our customer care executive will be in touch within the next 24-48 hours. Here are your query details
Issue Category: Transaction
Issue Sub Category: Transaction successful/order not placed
Description: please delivered my order, when your order pls confirm
Expected closure date: 02-07-22

Aug 9, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 07, 2022

PayUMoney Customer Care's response Hi! Apologies for the inconvenience. As checked, this is a successful transaction via PayU id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query. Regards, Team PayU

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V

Vishwanath.

from Doddaballapura, Karnataka

Jul 7, 2022

Please 195/- amount refund our account

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Hello there,
im old user of payu but suddenly u putted the settlenent on holf ok 59560 inr the settlement id is 20220630 and my MID is 8613747,
so i request you to release my settlement as soon as possible as there is no reason to hold my settlement its just not good thing we earn money heardly so please look foreward in this and solve my issue, thanks

Aug 12, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 02, 2022

PayUMoney Customer Care's response Hi!

As already informed you by our team on ticket id GH[protected] we have received cyber complaints against you for PayU ID : [protected]. Please provide the closure of above complaint. Also, you need to provide Invoice/Bill/Receipt and Proof of Delivery for the settlement of the amount and brief about your line of business.

Regards,
Team PayU

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Hello people,

I got charged from your company for a instagram ad purchase, Till now I did not received those order and no status update regarding those items. I saw people commenting "Scam" below similar ads. So, I suspect the sale was a scam and I'm gonna further escalate it in the future.

I've paid using google pay (UPI).

Thanks,
Santosh

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jul 3, 2022

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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[protected]
Dear Sir
My merchant ID is: 4915648
My settlement is on hold for several months in spite of my writing and furnishing all the necessary information so many times on the Help chat.
I am in a fix as the Help chat keeps on repeating the same queries even after acknowledging to me that the necessary details required from me were furnished.
I request you to kindly solve the issue once and for all and complete the settlement due to me at the earliest
Thank you
Suhas Bhargav

Aug 20, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 04, 2022

PayUMoney Customer Care's response Hi! As checked, our team have sent a bank change request on your registered email id. Please check and accept the same for further assistance.

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Respected Sir,
I was booking online tickets for Tajmahal. I entered the details successfully but on payment there was a error showing unsuccessful. However the payment has been debited from my bank account card. I got an email from asimustsee.nic.in about the success of the transaction with Id. PYUOL[protected] and amount paid was 1235.94. I didnot get any email regarding the online tickets. Please do the needful and kind send we online tickets of Tajmahal by my email.
If nothing is possible I request to refund the amount back to my account. Thanking you.

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Address: Babu Towers, Chaitanyapuri Colony, Chaitanyapuri, Dilsukhnagar, Hyderabad, Telangana, India

Hi Team,

I am not using this lazypay account from a long time. Kindly close my account also update the same in the cibil report.

PayUMoney customer support has been notified about the posted complaint.

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LazyPay

from Mumbai, Maharashtra

Jul 7, 2022

Hey, We sincerely apologize for the trouble that has been caused to you. We would request you to please write us at [protected]@lazypay.in to deactivate the LazyPay account from your register E mail Id so that our team can look into this for you and assist you further accordingly. Since this particular request requires your account related information to be modified hence, we are not allowed to take these request on social media as per our security protocols.

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Hi i have made a payment of ₹1499 using payu with ur listed merchant however no product us given

Here is the message after payment

Transaction No. [protected] for Rs 1499.00 done for GAUTAM PUNABHAI CHAROLIYA has succeeded from payu team

Need help with refund

Regards tarun [protected]

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jun 29, 2022

Verified Support

PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.

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Address: Mumbai

The website verification started and since then i have been waiting for further updates. I have been uploading all necessary documents 1 by 1 while there is an error verifying the website.
Im already using razorpay and never faced such issues.
Merchant ID : 8607107

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jun 29, 2022

Verified Support

Hi! As checked, there is a mismatch on authorization letter you have shared. Please check the same and reply on ticket id HF[protected] for further assistance.

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Address: 39/B uttar kasto danga road sarsunna Kolkata700061

Website: 39/B uttar kasto danga post sarsuna Kolkata 700061

Sir my name is Sudipta Ghosh Mobile [protected] I have never received any loan from payu but my cibil score cccount is showing payu as active please help me sir

Jul 30, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 29, 2022

PayUMoney Customer Care's response Hi! Please contact Lazypay team for further assistance on the same.

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Address: Agra

I have visited today taj mahal and tried to booked ticket online but payment of 735 was deducted but no tickets were generated

After some time when i visited website and tried to regenerate the ticket it said that money will be refunded.

But till now money not return back to my account.

Aug 4, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jun 28, 2022

PayUMoney Customer Care's response Hi,

We would like to inform you that the refund has been processed against the PayU ID: [protected] on[protected] with Bank ARN[protected] and the same will get credited into the source account within 5 to 7 working days (Excluding Saturday, Sunday, and bank holiday) from the date of refund.

Regards,
Team PayU

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Address: Mirthipadu, seethanagaram Mandal, East Godavari district.

My money is debited from my account but merchant shows transaction failed

Jul 30, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Jun 25, 2022

Updated by Veerat07 Refund my money

Verified Support

Jun 28, 2022

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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I have booked ticket of red fort online but it has been 7 days or more but i did not get ticket and my refund money..yet please make my refund

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Address: --

Dear Sir,
I, accidentally deposited Rs.4758/- through Phonepe, on 23rd, June, 2022. I do not have any account with Payu.The UPI no is :[protected]. Please help me and indicate me the procedure, for getting back my amount. Thank you
Ch.V.R.Chary
E mail: [protected]@gmail.com
Cell: [protected]

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I have ordered blutooth earpods and headphones with you my amount was deducted from your pay u money how can I track my order and when I'll get it

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PayUMoney Customer Care

from Gurgaon, Haryana

Jun 23, 2022

Verified Support

Hi,

PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence any refund/resolution will be provided by the merchant only.

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

Regards,
Team PayU.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jun 23, 2022

Verified Support

Hi,

PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly>

Regards,
Team PayU

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Address: Delhi

Website: PayU

Mera account on hold Kijiye Mera Paisa settlement Nahin Ho Paya Hai Mere account Mere account mein Paisa settlement kar dijiye please

PayUMoney customer support has been notified about the posted complaint.

Jun 20, 2022

Updated by Beena aray Mere account mein Paisa settlement kar dijiye aapse request Karti hun please help

Verified Support

Jun 23, 2022

PayUMoney Customer Care's response Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you with your query.

Jun 23, 2022

Updated by Beena aray Main Kafi din se request kar rahi hun lekin meri problem Koi solve Kyon nahin kar rahe ho Main Ek bimar hun Hospital Mein Mujhe Paisa lag raha hai mera Paisa ismein on hold karo please help

PayUMoney Complaints & Reviews

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PayUMoney reviews & complaints page 18

Payment deducted but ticket didn't book tajmahal visiting tickets for 5 adult and 3 children tickets

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Amount debited but not got tickets and not refunded till now

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Fraud company and permitted by Payumoney

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Payment to Fraud company and permitted by Payumoney

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Online Shopping Payment

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Ticket Id: SL7851133453, your order not come

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Settlement in hold

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Instagram sale scam

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No settlement

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Money debited from account but no tickets for Tajmahal online entry sent

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Close/Deactivate my account LPPLUS5526750

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Scammed and money taken by merchant but no product given

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Website verification pending since long

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Loan purpose

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Payment deducted but Ticket was not booked for Taj Mahal visit. for 3 person

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Money debited from my account but transaction failed

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Ticket cancelled

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Accidentally deposit of amount to Pay

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About not receiving my order

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Mera Paisa settlement kijiye please

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