PayUMoney Complaints & Reviews

Address: B4/504 Arakere Mico Layout, BG Road Bangalore Bengaluru (Bangalore) Urban Karnataka 560077

We have raised several tickets over the last 3 months to complete our website verification. The last one has been pending for over 10 days now. There has been no communication from your team so far. The funds in my PayU account have been stuck pending verification. Ticket screenshots below

Merchant ID (MID): 6323938
Email ID: [protected]@gurulight.com

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jan 18, 2023

Verified Support

Hi! Please update website on your dashboard for further assistance with your query.

Reply

cheeroot's [Complaint's author] reply, Jan 22, 2023

The website was updated on the dashboard on 3rd Jan. We raised a ticket on 7th Jan when the verification was still not completed. It is 19 days now since the update and it still shows website verification. This has been going on for months now...

A screenshot of the dashboard can be found here - https://www.dropbox.com/s/mzk4x2lyw3a3aej/Screenshot%202023-01-22%20at%2012.17.15%20AM.png?dl=0

Request your assistance to close this asap.

Warm Regards.

PayUMoney Customer Care

from Gurgaon, Haryana

Jan 24, 2023

Verified Support

Hi,

Please be informed that the Line of business is not clear basis the information available on the website, please give a brief description of the nature of your business.

Regards,
Team PayU

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cheeroot's [Complaint's author] reply, Jan 25, 2023

This is in the "What We Do" section on the "About Us" page (https://gurulight.com/about-us/) on the home page footer as per the website requirements.

WHAT WE DO
Publications: Quality books and literature to inspire and educate people on moral and spiritual values through biographies and philosophical works of various authors, spiritual Masters and noted public figures.

Products: Eclectic mix of fragrances, Yoga and wellness products, spiritual assortments and handicrafts made by poor artisans carefully curated from various countries.

Programs: Yoga/meditation retreats, pilgrimages and tours to explore rich, diverse heritage in communities.

As it says in the "What We Do" section on the "About Us" page - https://gurulight.com/about-us/

Publications: Quality books and literature to inspire and educate people on moral and spiritual values through biographies and philosophical works of various authors, spiritual Masters and noted public figures.

Products: Eclectic mix of fragrances, Yoga and wellness products, spiritual assortments and handicrafts made by poor artisans carefully curated from various countries.

Programs: Yoga/meditation retreats, pilgrimages and tours to explore rich, diverse heritage in communities.

We sell publications (books), products (merchandise) and conduct pilgrimages. The same thing is displayed on our menu - Publications, Products, Programs - exactly as mentioned in About Us.

Not really sure why any of it is unclear when it is clearly described in detail in the About Us page and shown in the menu.

C

cheeroot

Feb 1, 2023

Please update. It has been a week since we replied.

Reply

PayUMoney Customer Care

from Gurgaon, Haryana

Feb 3, 2023

Verified Support

Hi,

As per your website status, please clear your LOB so that our team can assist you further with the verification.

Regards,

Team PayU

Reply

cheeroot's [Complaint's author] reply, Feb 3, 2023

We have explained in detail. I am not sure what more explanation you expect from our side.

Have you read our last explanation?

Kindly clarify what you mean by clear your line of business. We don't have any further information to provide.

This is just going in circles. Is there a number to call?

Warm Regards,
Rajesh Kamath

cheeroot's [Complaint's author] reply, Feb 6, 2023

We sell our books, spiritual merchandise like bracelets, meditation and yoga accessories and conduct piigrimages. These are our lines of business and are mentioned n About Us in detail and also visible from the menu.

if there is anything specific that needs to be added, please clarify in detail. "LOB not clear" does not provide any clarity unless you tell us what is missing and needs to be updated.

Warm Regards,
Team Gurulight

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I ordered one product using payUmoney but I didn't get any order I'd or Order status I don't know my order is coming or not if it is not coming I am requesting you to refund me the amount

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PayUMoney Customer Care

from Gurgaon, Haryana

Apr 19, 2023

Verified Support

Hi,

PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refunds/replacements as per their policy in case of any issues.
For any concern regarding, delivery of the product/Payment receipt/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id in order to get the status at their end.

Regards,
Team PayU

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I got the mail from payu that money successfully refused but money is not credited to my bank account. What's the matter . I have attached the mail that I got from payu .

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TICKET NUMBER - EE[protected]
Merchant ID (MID[protected]
Reply -There may be a chance of getting future liabilities and to cater the same we request to contact us after completion of 210 days from last transaction date.

Why do I need to wait for 210 days are you going to pay the interest for the amount on hold?,

it's not fair to hold your user's money it's like stealing

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jan 11, 2023

Verified Support

Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you with your query.

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My sister got email by payu that my fees has been successfully refunded by IGNOU. But she didn't get my fee in my account yet. What's the Matter, why she didn't get the money yet after the status is showing successfull.
How to track the refund.

Merchant Transaction ID[protected] Bank Reference Number[protected] Timestamp[protected]:01:48.802 Refund Mode Back to Source

I added the screenshot also. Resolve this issue as soon as possible. It is humble request. As refund amount is 14800 and is a big amount for me.

Jan 11, 2023

Complaint marked as Resolved

I got my payment

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jan 10, 2023

Verified Support

Hi!

Please note, it may 7-10 working days (except Saturday, Sunday and bank holidays) for funds to reflect in original mode of payment. Request you to wait till the given timeline.

Regards,
Team PayU

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Address: 9th Floor, Bestech Business Tower, Near Tatvam Villas, Sohna Road, Sector 48-122001.

Chor Company hai abhi tak paise transfer nhi kiye, na koi call karta or na koi call receive karta. Sare account pending hai, customer ke payment bhi nhi kiye abhi tak. 2 month ho gaye, sare documents le liye fir bhi nhi kiye.

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TWO TICKETS I HAVE RAISED TILL YET NOT RESPONSES...
TICKET NO Your query has been raised successfully with ticket Id: TR[protected]
Your query has been raised successfully with ticket Id: ZV[protected]
Till Yet not responses.. payumoney really disappointed me.. 4 days over buyers want to refund money .. I want to refund but till yet not show any refund option even money is not reached in my bank account.. how will I refund.. is the PayUmoney cheated us ? Day to day their responses very poor.

Jan 9, 2023

Complaint marked as Resolved

I am really happy that finally pay u money solve my problem.. thanks pay u money

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PayUMoney Customer Care

from Gurgaon, Haryana

Jan 10, 2023

Verified Support

Hi! Thanks for the confirmation.

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I got email by payu that my amount has been successfully refunded by IGNOU. But i didn't get my amount in my bank account yet. why I didn't get the money yet after the status is showing successfull.
How to track the refund.

Merchant Transaction ID[protected]

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jan 9, 2023

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

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I want to refund full amount this transaction Rs.4200.0, for the PayUmoney reference ID:[protected]. . Payee Information: Invoice Description: Amaxon Invoice Number: INVf6c8q2v8i7f230101 Refund this amount original payment source. I am trying to refund this amount but not showing any option I have share with you screen shoot you can check there is no refund option.. you can also refund this amount as soon as possible

I have share with you screen shoot there you will get more information.. why you are giving to late response buyers always hackles to me

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jan 9, 2023

Verified Support

Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you with your query.

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Komprify's [Complaint's author] reply, Jan 9, 2023

Already I have raised tickets ticket no
TR6237822170
Till Yet not responses

K

Komprify

Jan 9, 2023

Solve my problem thanks payumoney

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PayUMoney Customer Care

from Gurgaon, Haryana

Jan 11, 2023

Verified Support

Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you with your query.

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Hello payU i enter incorrect password so my account locked give me unlock instruction

Thanks

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PayUMoney Customer Care

from Gurgaon, Haryana

Jan 5, 2023

Verified Support

Hi! You can login using OTP option or try resetting your password from "Forget password" option.

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I have made my payment of Rs 710/- on 14/10/2022 from axis Bank to my university, money has been deducted from account but university saying that it has not received any confirmation mail that transaction are successful neither via mail or text message.
Bank narration is under complained transaction -
[INB/[protected]/CITRUS PAYMENT SOLUTION P]
Account number
[protected]

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V

Vaishali rawal

Jan 6, 2023

Please reply I am waiting for your response

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PayUMoney Customer Care

from Gurgaon, Haryana

Jan 9, 2023

Verified Support

Hi!

As checked, this is a successful transaction via Citrus transaction Id - OL[protected] and source transaction Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant eazypay directly to get the status at their end.

Regards,
Team Citrus

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Address: Gurgaon

Itne kutte ho sara paisa khaane k tarike hain inke in kutton in aulodon ne pehle tumhara paisa fsa dena hai phir us pr refund k naam pr or paisa loot lena hai itni bdi fraud company hai . Inki parivaar mar jaaye ma baap biwi bache jis dusre k paise se yeh inko kilha rhe hain laanat hai aise logon pr fraud kr k paise loot rhe is se acha bheek maang lete is se jyda paise dete

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Address: Tigri gol chakkar

Website: Payu

Order not delivered my address my money back

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Citrus Payment Solutions Customer Care

from Mumbai, Maharashtra

Jan 2, 2023

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

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Hello, my settlement is on hold since last 20 days. My settlement was made to halt on grounds of risk on my account, whereas PaU Themselves have done my KYC, I have already told that I am a tuition teacher and students have paid for their class fees via credit card. I can't generate an invoice for the same. Now PayU is threatening me that they will not settle my amount. This is illegal and unethical from their end, why was my account verified at first place if they thought it had risk issues.

I am disappointed and I need my settlement back.

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jan 3, 2023

Verified Support

Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you with your query.

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I have paid Rs. 1720 on 30/12/2022 for VTU examination through PayUMoney and I have received an email confirming successful transaction but I haven't received the Payment Receipt.

My payment ID is[protected]

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P

Prachi V Kulkarni

Dec 30, 2022

My mail ID is [protected]@gmail.com

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P

Prachi V Kulkarni

Dec 30, 2022

I would like to check the status of my complaint

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P

Prachi V Kulkarni

Dec 30, 2022

I really need the receipt so it would be helpful if I receive it as soon as possible

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Dear Team,

I would like to bring to your kind notice that I have been defrauded by some unknown person and a sum of Rs. 4, 54, 500-00 has been debited from my credit card of ICICI Bank today i.e. on 23rd December 2022 at 5.08 pm.

The said amount has been transferred to Payumoney.

I have already lodged an FIR with the Cyber Crime team and also raised a dispute with ICICI Bank.

Would request your concerned team as well to track the fraudulent transaction and keep its settlement on hold so as to avoid legal consequences.

Looking forward to hearing from you.

Thanks & Regards

Krishan Kumar Aggarwal

FCA, LLB

M: [protected]

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Dec 26, 2022

Verified Support

Please note that all transactions processed through PayU payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after the 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s. In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to the nearest Cyber cell office and they shall facilitate you on the further process.

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Address: https://asi.payumoney.com/

Website: asi.payumoney.com

Booked 4 tickets for INR 140/- for Redfort, Delhi, afternoon slot on 17/12/2022, via PhonePe, txnID:T2212181531322969743210, using my mobile number [protected]. Had received SMS also saying, ASI rejected the payment and refunded in 4 to 5 days.
Also ticket not generated

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PayUMoney Customer Care

from Gurgaon, Haryana

Dec 24, 2022

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

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Respected Sir,
I submitted school fees of Rs. 45578.00 with PayU Reference No. KQSH654OAJ4KJPOUD4/PAYUMONEY, Transaction No.[protected] on Date : 21/05/22 From HDFC ONLINE BANKING .
We contacted our bank and to the institution where sent , the institution saying that they did not get this money and it also deducted from my HDFC bank account .
So, I request you to track my transaction, and if not completed, please complete the proceding and inform me as soon as possible .

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Address: New Delhi

Payu Team this transaction - IPAY/ESHP/PAYU/[protected]/[protected] was done on flipkart seller portal on Dec 2nd 2022 but the order was not placed and we have not received a refund of the value - Rs 10028.82/-. We are a small business and this is a big amount for us. We have checked with Bank and they say we need to speak with you.. Flipkart does not even care to respond. We are attaching our statement too

HELP HELP HELP

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PayUMoney Customer Care

from Gurgaon, Haryana

Dec 27, 2022

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Dwayne Johnson's [Complaint's author] reply, Dec 28, 2022

We did that 5 days ago and received this Ticket Id: UE9231174608 and a confirmation of a response by December 27, 2022 which has not taken place yet. Do you all bother to respond to customers?
You take money that does not belong to you in a second and pretend that all is in place.

We need a resolution immediately

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Website: Elymodaa.co.in

I order Something On date 12Nov 2022 from Online Website, after all my payment amount 349 received By PayU successfully
But I'll not recived any kind of message and information about PayU Payment
And Order Also

Please Solve My Problem Asap
If payU doesn't solve My problem so I'll complaint against this Company And File RTI

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PayUMoney Customer Care

from Gurgaon, Haryana

Dec 22, 2022

Verified Support

Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

PayUMoney Complaints & Reviews

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PayUMoney reviews & complaints page 11

Lack of response to tickets for website verification

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I ordered one product but I don't have any other status

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Refund is not sent to my bank account

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My payment settlement on hold and asking me to wait 210 days

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Refund from ignou (payu)

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Payment Not Transfer

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Ticket raised

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Refund amount by IGNOU which is not credited to bank bank account

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Problem not yet solved

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User locked give me unlock instruction

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I have send payment to my university du Aditi vidyalaya from cyber cafe

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Fraud company payu

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Mini laptop

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Settlement on Hold and Harassment

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Payment Receipt pdf file Not Received

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IMP: fraudulent transaction on my Credit Card

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Refund for generating ticket

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Money Deducted but not reached

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Transaction Failed amount not refunded since Dec 2, 2022

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I order Clothes SUMIT KUMAR PATORIYA transaction Received by PayU Company

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