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Updated: Jan 27, 2026
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PayUMoney reviews & complaints page 11

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S
syed0507
Nov 17, 2022
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I have booked my tickets for taj mahal visit via payu on 13/11/2022, transaction was successful but tickets never generated. I have a to place a new order for the same kindly refund the amount to the source. amount deduction was 490rupees, also raised ticket at payUmoney but no response till date.
PayUMoney customer support has been notified about the posted complaint.
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Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant asimustsee.nic.in. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly to get the status at their end.
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    S
    [email protected]
    Nov 12, 2022
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    Address: Delhi

    I had order a electric rice cooker but i had not received and for this i pay a 256 Rs for my product online and i complaint to customer care also but they don't response i had applied for this also and still my complain is pending they don't resolve it
    PayUMoney customer support has been notified about the posted complaint.
    View replies
    Hi,

    PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refunds/replacements as per their policy in case of any issues.

    For any concern regarding, delivery of the product/Payment receipt/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id in order to get the status at their end.

    Regards,
    Team PayU
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      H
      Harsh Mapara
      from Mumbai, Maharashtra
      Nov 10, 2022
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      I made a payment via PayU Payments with UPI transaction ID[protected] for an amount of INR 259 on Nov 2, 2022. I reported the fraud to the bank but the bank denied any show since its a UPI transaction. I need this to be reversed ASAP.
      PayUMoney customer support has been notified about the posted complaint.
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      PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues.
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        G
        Gitanjalinaik
        from pune, Maharashtra
        Nov 8, 2022
        Resolved
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        Resolved

        Wrong information getting from Payu Finance

        Address: Jaivilla Dev Shakti 49 Tilak Road, Navyug Colony, Santacruz West Mumbai Mumbai City District Maharashtra India 400054

        I Want to close my loan which i got fromPAYU FINANCE INDIAPRIVATE LIMITED, for the same i have requested bank account details and beneficiary details where in i can submit my loan force closure amount,
        But every time i got difference details from Paysense, Previously they ask me to submit the force close amount to
        BankName: Kotak Mahindra Bank
        Beneficiary_Name - PAYU FINANCE INDIA PRIVATE LIMITED
        IFSC...
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        J
        Jash Patel 6898
        from Mumbai, Maharashtra
        Nov 7, 2022
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        Hello, my merchant ID is 7171900 and I have a transaction that was initiated on November 3 and today is November 7, please make the settlement by today itself, as already 72 hours have been breached, the transaction id is[protected]. Do make a faster settlement.
        PayUMoney customer support has been notified about the posted complaint.
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        Hi,

        Our team is working on your issue on the ticket- WP[protected], please follow up with them for further queries.

        Regards,
        Team PayU
        Reply
        Jash6898's reply, Nov 7, 2022
        Hello, no team has contacted me, the settlement was to be settled by 5th of November, still it is yet not received, and i am getting no help from PayUmoney
        Jash6898's reply, Nov 9, 2022
        Hello, i have received no communication from the payU, what is the deal with it? how long will it take for a single transaction to get setlled.
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          H
          Hari 25
          from Chennai, Tamil Nadu
          Nov 5, 2022
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          Hi my name is Hari and my Mid is 8681060 and money is in hold and they say it's in risk why my money has to be in risk for Payu and even my customer is angry because he was the one recommended it so payu just deposit the money in my account u even have ur charges deducted for that no prob just put my money back in my account
          PayUMoney customer support has been notified about the posted complaint.
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          Hi,

          Our team is working on your ticket- GJ[protected], please follow up with them for further assistance.

          Thanks
          Team PayU
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            J
            Jash6898
            from Mumbai, Maharashtra
            Nov 5, 2022
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            Merchant ID: 7171900
            Transaction ID :[protected]

            I have had opted for a bank number change on 2nd November and to date, it is yet not verified for I don't know what reason, I have raised a ticket to specify the amount which was credited for verifying the bank details, I have a payment of 3.47L which was initiated on 3rd November and I wanted it to be settled by 7th of November but right now the bank verification has only yet not happened, how long to wait for just 1 bank verification and a settlement which is very urgent to happen?
            PayUMoney customer support has been notified about the posted complaint.
            View replies
            It has yet not been resolved
            Reply
            Hi,

            Our team is working on your ticket- WP[protected], please allow some time for an update from them.

            Regards,
            Team PayU
            Reply
            Jash6898's [Complaint's author] reply, Nov 8, 2022
            How long will it take for a single settlement to happen ! it is been 5+ days now and yet it has not been settled or got any response from the concern team!
            Hi,

            We request you wait till Monday for the status of your settlement. Thank you.
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              T
              Talpada manish
              Nov 4, 2022
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              Address: Gujarat

              I am payment gamekharido.com web site With payu pvt ltd Transaction successful but my game id payment not received reward (dimond)
              Mobile number-[protected]
              Manish talpada
              PayUMoney customer support has been notified about the posted complaint.
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                A
                anilvijaymane
                Nov 1, 2022
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                My PayU Merchant ID 8570584

                From 10/05/2022 i revenue ₹54500 amount via PayU Payment Button. After charging PayU servive fee, GST, etc; i have to recieve ₹53, 113.80 from PayU. But PayU put this settlement is on hold.

                So i try to contact them for help, but i found they have not any helpline contact number or any physical office at any city near me. After that i try to chat with their bot system, where they answered me "Your settlement is on-hold." I also rised ticket (ticket ID: LZ[protected]) and submit required documents, but there customer support do not solve my query.

                I am paying their all service fee, taxes, etc. Then why i wait for more than last 5-6 months for my money ? Why they behave like a fraud ? I have been suffering from this headache for the past 5-6 months.

                Its my humble request to PayU team please release my settlement amount as soon as possible.
                PayUMoney customer support has been notified about the posted complaint.
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                  K
                  [email protected]
                  from New Delhi, Delhi
                  Nov 1, 2022
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                  Website: payu.in

                  Payumoney is one of the biggest fraud company and their licence should be canceled asap!

                  Merchant ID: 8526666

                  My account was put on hold due to high risk and suspended 360 days ago, i was told to contact payu after 210 days to get my settlement released.

                  The work which should have done in 1 week is pending from 15 days!

                  For further reference my ticket ID: SY[protected]

                  Release my funds asap or i will have to take some legal actions and i will sue your company for bad practices.
                  PayUMoney customer support has been notified about the posted complaint.
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                  Hi1 Your last transaction was on 17/04/2022 and 210 days are not yet over. Kindly contact us after 210 days for final settlement
                  Reply
                  [email protected]'s [Complaint's author] reply, Nov 20, 2022
                  now 210 day over sir and still i have not recive my money
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                    Y
                    yogeshselwad
                    from AJMER, Rajasthan
                    Oct 31, 2022
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                    Payu put hold on my settlements and not helping me to resolve the issue. i trusted them first time to get payments on my online store now they are doing this shady technique to steal my money.
                    PayUMoney customer support has been notified about the posted complaint.
                    View replies
                    Hi! As informed you by our team on your ticket id CI[protected], we can release the payment only when your website that is registered with us is live again. Kindly let us know when it starts working.
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                      A
                      Ankykamboj
                      from Gurugram, Haryana
                      Oct 23, 2022
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                      Resolved

                      Address: Gurgaon

                      I was booking 5 tickets(foreigners) Taj Mahel on 12/09/2022. from asi.pyumoni.com - 10403.45 rs. was deducted from my card but tickets not generated and message displayed that monet will be refinded in 48-72 hours. but i still not received money yet... i reported this to payumoney ticket id CE[protected]. it has been more that 1 month but i am yet to receive refund.
                      Nov 30, 2022
                      Complaint marked as Resolved 
                      PayUMoney customer support has been notified about the posted complaint.
                      Verified Support
                      Oct 25, 2022
                      PayUMoney Customer Care's response                       Hi,

                      Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
                      For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - PYUOL[protected]
                      in order to get the status at their end.

                      Regards,
                      Team PayU
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                        N
                        Nigamsk7898
                        Oct 17, 2022
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                        Address: 101 dd plaza Sonkh adda junction road Mathura

                        I have not received my order and there is no response to the emails. Please refund my money. This kind of behavior is not acceptable. There is no other contact information given and the email ID is also not working now. Please refund my money.
                        My transition id - [protected]
                        PayUMoney customer support has been notified about the posted complaint.
                        View replies
                        Hi,

                        Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
                        For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

                        Regards,
                        Team PayU
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                          D
                          Divya 2056
                          from Delhi, Delhi
                          Oct 14, 2022
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                          Merchant Transaction ID [protected]
                          Bank Reference Number [protected]
                          Timestamp [protected]:01:06.376
                          Refund Mode Back to Source

                          PayU logo
                          Transaction ID: [protected]
                          7500.0 Refunded Successfully

                          refund is not received
                          PayUMoney customer support has been notified about the posted complaint.
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                            S
                            Shivay26106
                            Oct 12, 2022
                            Resolved
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                            Resolved

                            Address: Sopankakanagar, nimbalkarvasti, pune

                            Already 1 month completed after doing a transaction at payumoney but the money has not been received yet in my bank account. Please do something.
                            Already another complaint was not closed yet.
                            I have an account with payumoney. my customers paid 5000 rs through payumoney payment link on the date of 7 September 2022. but they have not settled my money yet. please help me to get my money into my bank account.
                            Details as below-
                            Payumoney Transaction Id- [protected].
                            my name- Pratik balu bhujbal
                            mail id- [protected]@gmail.com
                            phone no.- [protected]
                            Nov 15, 2022
                            Complaint marked as Resolved 
                            PayUMoney customer support has been notified about the posted complaint.
                            Oct 12, 2022
                            Updated by Shivay26106                             payumoney already escalated the ticket. but no response received yet. I am tired.
                            View replies
                            Hi, we are here to help you. Please help us understand your concern along with the needful Merchant ID/Case ID through help.payu.in for assistance.
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                              B
                              bvkr@1085
                              Oct 11, 2022
                              Resolved
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                              Resolved

                              REFUND sent but not received

                              Website: payu.in

                              I made the purchase of a BOOK by AITBS publisher on 12th September at 15:20:38, Since they are out of stock and so they initiated the refund on 16th September

                              I received an email from PAYU regarding my refund status on 24th September since then I am following up on the refund status and I have been informed through the mail that my money was sent back to the source
                              but neither it was reflected in the Statement Bank...
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                              S
                              Smgf97
                              Oct 11, 2022
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                              My refund is not done as per my bank statement but payu has provided me with the refund details saying that refund is done.

                              The amout was 60138.82 and now it increased to 60697.

                              The transaction was done on Bajaao.com via Payumoney using the SBI debit card emi facility.

                              I am stuck in between Payumoney and Sbi, payu says that they have refunded but bank denies the same.

                              I have also reached out the bank with the ARN number provided by Payumoney but bank denies of any such transactions.

                              So emi is still active in my account and refund not done .
                              PayUMoney customer support has been notified about the posted complaint.
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                                M
                                Manoranjan Kuanar
                                Oct 10, 2022
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                                Address: Khuntagaon, Sundargarh,lahunipara,khuntagaon

                                Please solve my complent
                                PayUMoney customer support has been notified about the posted complaint.
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                                  A
                                  akram111
                                  from Valsad, Gujarat
                                  Oct 6, 2022
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                                  My name is rameez p shaik i have created a merchant account in payu money(merchant id 7348475), which we can receive payment through the link, so i created a link for receiving money on sept. 18th of rs. 2000/- and payment done in successful (transaction id[protected] & source ID [protected]) here they need to settle the amount of deductions rs.1952.00 BUT TILL DATE THEY ARE NOT SETTLED THE AMOUNT, WHEN EVER I MAIL THEM THEY WILL GIVE ONLY REPEATED ANSWERS I HAVE SUBMITTED DOCUMENTS ALSO STILL NOT DOING SETTLEMENT.
                                  PayUMoney customer support has been notified about the posted complaint.
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                                    B
                                    Braja sundar Pany
                                    Oct 6, 2022
                                    Resolved
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                                    Resolved

                                    PayUMoney ASI ticket not generated but amount deducted from Bank account

                                    I have tried to book 4 online tickets for Tajmahal with Mausoleum, agra from the UPI option (phone pay)
                                    I opened the website and made payment of Rs. 980 using my upi id.
                                    I approved the payment from BHIM app.
                                    Amount is deducted from the bank account but tickets were not genereted and payment page showed that payment failed.
                                    I request you to pls look into the matter and refund my amount.
                                    Please find attached...
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