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Updated: Dec 24, 2025
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PayUMoney reviews & complaints page 11

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H
Harsh Mapara
from Mumbai, Maharashtra
Nov 10, 2022
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I made a payment via PayU Payments with UPI transaction ID[protected] for an amount of INR 259 on Nov 2, 2022. I reported the fraud to the bank but the bank denied any show since its a UPI transaction. I need this to be reversed ASAP.
PayUMoney customer support has been notified about the posted complaint.
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PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues.
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    G
    Gitanjalinaik
    from pune, Maharashtra
    Nov 8, 2022
    Resolved
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    Resolved

    Wrong information getting from Payu Finance

    Address: Jaivilla Dev Shakti 49 Tilak Road, Navyug Colony, Santacruz West Mumbai Mumbai City District Maharashtra India 400054

    I Want to close my loan which i got fromPAYU FINANCE INDIAPRIVATE LIMITED, for the same i have requested bank account details and beneficiary details where in i can submit my loan force closure amount,
    But every time i got difference details from Paysense, Previously they ask me to submit the force close amount to
    BankName: Kotak Mahindra Bank
    Beneficiary_Name - PAYU FINANCE INDIA PRIVATE LIMITED
    IFSC...
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    J
    Jash Patel 6898
    from Mumbai, Maharashtra
    Nov 7, 2022
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    Hello, my merchant ID is 7171900 and I have a transaction that was initiated on November 3 and today is November 7, please make the settlement by today itself, as already 72 hours have been breached, the transaction id is[protected]. Do make a faster settlement.
    PayUMoney customer support has been notified about the posted complaint.
    View replies
    Hi,

    Our team is working on your issue on the ticket- WP[protected], please follow up with them for further queries.

    Regards,
    Team PayU
    Reply
    Jash6898's reply, Nov 7, 2022
    Hello, no team has contacted me, the settlement was to be settled by 5th of November, still it is yet not received, and i am getting no help from PayUmoney
    Jash6898's reply, Nov 9, 2022
    Hello, i have received no communication from the payU, what is the deal with it? how long will it take for a single transaction to get setlled.
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      H
      Hari 25
      from Chennai, Tamil Nadu
      Nov 5, 2022
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      Hi my name is Hari and my Mid is 8681060 and money is in hold and they say it's in risk why my money has to be in risk for Payu and even my customer is angry because he was the one recommended it so payu just deposit the money in my account u even have ur charges deducted for that no prob just put my money back in my account
      PayUMoney customer support has been notified about the posted complaint.
      View replies
      Hi,

      Our team is working on your ticket- GJ[protected], please follow up with them for further assistance.

      Thanks
      Team PayU
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        J
        Jash6898
        from Mumbai, Maharashtra
        Nov 5, 2022
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        Merchant ID: 7171900
        Transaction ID :[protected]

        I have had opted for a bank number change on 2nd November and to date, it is yet not verified for I don't know what reason, I have raised a ticket to specify the amount which was credited for verifying the bank details, I have a payment of 3.47L which was initiated on 3rd November and I wanted it to be settled by 7th of November but right now the bank verification has only yet not happened, how long to wait for just 1 bank verification and a settlement which is very urgent to happen?
        PayUMoney customer support has been notified about the posted complaint.
        View replies
        It has yet not been resolved
        Reply
        Hi,

        Our team is working on your ticket- WP[protected], please allow some time for an update from them.

        Regards,
        Team PayU
        Reply
        Jash6898's [Complaint's author] reply, Nov 8, 2022
        How long will it take for a single settlement to happen ! it is been 5+ days now and yet it has not been settled or got any response from the concern team!
        Hi,

        We request you wait till Monday for the status of your settlement. Thank you.
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          T
          Talpada manish
          Nov 4, 2022
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          Address: Gujarat

          I am payment gamekharido.com web site With payu pvt ltd Transaction successful but my game id payment not received reward (dimond)
          Mobile number-[protected]
          Manish talpada
          +1 photos
          PayUMoney customer support has been notified about the posted complaint.
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            A
            anilvijaymane
            Nov 1, 2022
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            My PayU Merchant ID 8570584

            From 10/05/2022 i revenue ₹54500 amount via PayU Payment Button. After charging PayU servive fee, GST, etc; i have to recieve ₹53, 113.80 from PayU. But PayU put this settlement is on hold.

            So i try to contact them for help, but i found they have not any helpline contact number or any physical office at any city near me. After that i try to chat with their bot system, where they answered me "Your settlement is on-hold." I also rised ticket (ticket ID: LZ[protected]) and submit required documents, but there customer support do not solve my query.

            I am paying their all service fee, taxes, etc. Then why i wait for more than last 5-6 months for my money ? Why they behave like a fraud ? I have been suffering from this headache for the past 5-6 months.

            Its my humble request to PayU team please release my settlement amount as soon as possible.
            PayUMoney customer support has been notified about the posted complaint.
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              K
              [email protected]
              from New Delhi, Delhi
              Nov 1, 2022
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              Website: payu.in

              Payumoney is one of the biggest fraud company and their licence should be canceled asap!

              Merchant ID: 8526666

              My account was put on hold due to high risk and suspended 360 days ago, i was told to contact payu after 210 days to get my settlement released.

              The work which should have done in 1 week is pending from 15 days!

              For further reference my ticket ID: SY[protected]

              Release my funds asap or i will have to take some legal actions and i will sue your company for bad practices.
              PayUMoney customer support has been notified about the posted complaint.
              View replies
              Hi1 Your last transaction was on 17/04/2022 and 210 days are not yet over. Kindly contact us after 210 days for final settlement
              Reply
              [email protected]'s [Complaint's author] reply, Nov 20, 2022
              now 210 day over sir and still i have not recive my money
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                Y
                yogeshselwad
                from AJMER, Rajasthan
                Oct 31, 2022
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                Payu put hold on my settlements and not helping me to resolve the issue. i trusted them first time to get payments on my online store now they are doing this shady technique to steal my money.
                PayUMoney customer support has been notified about the posted complaint.
                View replies
                Hi! As informed you by our team on your ticket id CI[protected], we can release the payment only when your website that is registered with us is live again. Kindly let us know when it starts working.
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                  A
                  Ankykamboj
                  from Gurugram, Haryana
                  Oct 23, 2022
                  Resolved
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                  Resolved

                  Address: Gurgaon

                  I was booking 5 tickets(foreigners) Taj Mahel on 12/09/2022. from asi.pyumoni.com - 10403.45 rs. was deducted from my card but tickets not generated and message displayed that monet will be refinded in 48-72 hours. but i still not received money yet... i reported this to payumoney ticket id CE[protected]. it has been more that 1 month but i am yet to receive refund.
                  +1 photos
                  Nov 30, 2022
                  Complaint marked as Resolved 
                  PayUMoney customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 25, 2022
                  PayUMoney Customer Care's response                   Hi,

                  Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
                  For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - PYUOL[protected]
                  in order to get the status at their end.

                  Regards,
                  Team PayU
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                    N
                    Nigamsk7898
                    Oct 17, 2022
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                    Address: 101 dd plaza Sonkh adda junction road Mathura

                    I have not received my order and there is no response to the emails. Please refund my money. This kind of behavior is not acceptable. There is no other contact information given and the email ID is also not working now. Please refund my money.
                    My transition id - [protected]
                    +1 photos
                    PayUMoney customer support has been notified about the posted complaint.
                    View replies
                    Hi,

                    Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
                    For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

                    Regards,
                    Team PayU
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                      D
                      Divya 2056
                      from Delhi, Delhi
                      Oct 14, 2022
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                      Merchant Transaction ID [protected]
                      Bank Reference Number [protected]
                      Timestamp [protected]:01:06.376
                      Refund Mode Back to Source

                      PayU logo
                      Transaction ID: [protected]
                      7500.0 Refunded Successfully

                      refund is not received
                      PayUMoney customer support has been notified about the posted complaint.
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                        S
                        Shivay26106
                        Oct 12, 2022
                        Resolved
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                        Resolved

                        Address: Sopankakanagar, nimbalkarvasti, pune

                        Already 1 month completed after doing a transaction at payumoney but the money has not been received yet in my bank account. Please do something.
                        Already another complaint was not closed yet.
                        I have an account with payumoney. my customers paid 5000 rs through payumoney payment link on the date of 7 September 2022. but they have not settled my money yet. please help me to get my money into my bank account.
                        Details as below-
                        Payumoney Transaction Id- [protected].
                        my name- Pratik balu bhujbal
                        mail id- [protected]@gmail.com
                        phone no.- [protected]
                        Nov 15, 2022
                        Complaint marked as Resolved 
                        PayUMoney customer support has been notified about the posted complaint.
                        Oct 12, 2022
                        Updated by Shivay26106                         payumoney already escalated the ticket. but no response received yet. I am tired.
                        View replies
                        Hi, we are here to help you. Please help us understand your concern along with the needful Merchant ID/Case ID through help.payu.in for assistance.
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                          B
                          bvkr@1085
                          Oct 11, 2022
                          Resolved
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                          Resolved

                          REFUND sent but not received

                          Website: payu.in

                          I made the purchase of a BOOK by AITBS publisher on 12th September at 15:20:38, Since they are out of stock and so they initiated the refund on 16th September

                          I received an email from PAYU regarding my refund status on 24th September since then I am following up on the refund status and I have been informed through the mail that my money was sent back to the source
                          but neither it was reflected in the Statement Bank...
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                          S
                          Smgf97
                          Oct 11, 2022
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                          My refund is not done as per my bank statement but payu has provided me with the refund details saying that refund is done.

                          The amout was 60138.82 and now it increased to 60697.

                          The transaction was done on Bajaao.com via Payumoney using the SBI debit card emi facility.

                          I am stuck in between Payumoney and Sbi, payu says that they have refunded but bank denies the same.

                          I have also reached out the bank with the ARN number provided by Payumoney but bank denies of any such transactions.

                          So emi is still active in my account and refund not done .
                          +2 photos
                          PayUMoney customer support has been notified about the posted complaint.
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                            M
                            Manoranjan Kuanar
                            Oct 10, 2022
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                            Address: Khuntagaon, Sundargarh,lahunipara,khuntagaon

                            Please solve my complent
                            +3 photos
                            PayUMoney customer support has been notified about the posted complaint.
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                              A
                              akram111
                              from Valsad, Gujarat
                              Oct 6, 2022
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                              My name is rameez p shaik i have created a merchant account in payu money(merchant id 7348475), which we can receive payment through the link, so i created a link for receiving money on sept. 18th of rs. 2000/- and payment done in successful (transaction id[protected] & source ID [protected]) here they need to settle the amount of deductions rs.1952.00 BUT TILL DATE THEY ARE NOT SETTLED THE AMOUNT, WHEN EVER I MAIL THEM THEY WILL GIVE ONLY REPEATED ANSWERS I HAVE SUBMITTED DOCUMENTS ALSO STILL NOT DOING SETTLEMENT.
                              PayUMoney customer support has been notified about the posted complaint.
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                                B
                                Braja sundar Pany
                                Oct 6, 2022
                                Resolved
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                                Resolved

                                PayUMoney ASI ticket not generated but amount deducted from Bank account

                                I have tried to book 4 online tickets for Tajmahal with Mausoleum, agra from the UPI option (phone pay)
                                I opened the website and made payment of Rs. 980 using my upi id.
                                I approved the payment from BHIM app.
                                Amount is deducted from the bank account but tickets were not genereted and payment page showed that payment failed.
                                I request you to pls look into the matter and refund my amount.
                                Please find attached...
                                +2 photos
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                                M
                                mvmtrade
                                from Gurgaon, Haryana
                                Oct 1, 2022
                                Resolved
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                                Resolved

                                Address: gurgaon

                                My settlement is hold by payu for transaction no [protected] WHICH DONE BY A CUSTOMER on 13 sep 2022 and we already delivered the product to buyer but my money is not settled in my account till the date 1 th oct 2022
                                i raised so many complaints( DQ[protected]
                                TICKET NUMBER )to payu support portal but even they couldn't replied back from 15 days for that...my hard earned money is stuck ..please help me
                                ours registered email id with payu is [protected]@gmail.com
                                -mvm trade & solutions
                                Nov 28, 2022
                                Complaint marked as Resolved 
                                PayUMoney customer support has been notified about the posted complaint.
                                Verified Support
                                Oct 26, 2022
                                PayUMoney Customer Care's response                                 Hi! As asked you by our team on ticket id DQ[protected]. request you to provide Invoice/Bill/Receipt and Proof of Delivery for the settlement of the amount.
                                [protected]
                                [protected]
                                [protected]
                                [protected]
                                [protected]

                                Note- Kindly brief about your line of business.

                                Regards,
                                PayU
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                                  L
                                  laryngoscope
                                  Sep 29, 2022
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                                  Address: gurugram

                                  On our website, a customer made a purchase of Rs 72'000 using payu under TRANSACTION. # [protected] DT. 20 AUGUST 2022. The goods were shipped and delivered to the customer and he's happy using the product. My merchant ID with payu is 4799027. its over a month now and despite the repeated emails to payu, am not recieving my money.
                                  PayUMoney customer support has been notified about the posted complaint.
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