PayUMoney Complaints & Reviews

I paid for rs. 1999/- through phone pe and order number is [protected] dt 26th june 2022. Collect id is c2206262103031767662736 and transaction id is t2206262105019809143762. Till date i have not received the material of my smart watch.

+1 photos

Aug 15, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 14, 2022

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence any refund/resolution will be provided by the merchant only.

Regards,
Team PayU

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Ticket ID: MA[protected]
Merchant ID: 8586824
Amount: ₹63713.40

I started selling T-shirts online through my website on Shopify and used PayU for Payment Gateway.
I started receiving orders from the website and PayU contacted me for verification of the Website on 9th July Evening, till then my settlements were on hold worth ₹63713.40 I was fine with it I gave them all the documents/invoices/brief about my business and they verified my website on 12/07/22 at 11 AM.
and suddenly one hour later at 12:00PM, I received an email from PayU that my settlements are on hold again.

I raised a ticket from that link and have provided all the documents, Proof of delivery - Registration - Invoices. still, there are no reverts from their team.

It's hard-earned money guys, I have provided your team with all the documents, and also paid all the GST taxes on everything I'm Buying from suppliers. I can even provide you with the references of my company even celebrities can vouch for me.

I request the PayU team to clear my settlements Right away,

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 16, 2022

PayUMoney Customer Care's response Hi,
Our team is already working on your ticket- MA[protected], they will keep you updated. Please follow up on the ticket.

Regards,
Team PayU

Jul 18, 2022

Updated by Driplocker The expected end date was 15th July 2022, it's 18th today.
I have submitted all the documents, Shipping Invoice, Purchasing Invoice, Receipt, and a brief description of my line of business.

I request your team to contact me ASAP.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I pay upi money 240 repees for free fire top up but I can't receive the daimonds so plz give me my money or daimonds sir plz solve this problem within 1 day

+1 photos

PayUMoney customer support has been notified about the posted complaint.

Jul 12, 2022

Updated by Hari Thamisetty Sir olz please resend my money

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

My compliant with ticket id:[protected]and transaction id S84727709 is not resolved please do it as early as possible

PayUMoney customer support has been notified about the posted complaint.

View replies

PayUMoney Customer Care

from Gurgaon, Haryana

Jul 12, 2022

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I bought four tickets of Rs 143.39 on 19 june 2022 for the visit of Humayun ka Makbara so my amount is debited from my account but i did not get any tickets and the site said the ticket are not generated your refund will be in 24 hours to your bank account but i did not got any refund .please help me out in this.

+1 photos

Aug 12, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2022

PayUMoney Customer Care's response Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

This is wrt to reference no. 48463935 of transactions INR 38321.91 & 42485.48 has been executed through my credit card ( 5243********7675 ) using Otp on call as I was trying to book a holiday package. But the miscreants routed the funds to some other accounts and disappeared. I tried to open a chargeback dispute of a fraud merchant but the bank denied the dispute telling that Otp was used, As per Rbi directive even an Otp is used if the proof of delivery of service is not provided by the merchant funds can be pulled back.

This is with reference to the dispute against the below transaction on your RBL Bank ShopriteCard XXXX XX75.

Date Merchant Amount(INR)
20.06.2022 Payu Payments -PayU Mo Gurgaon IND 42, 485.48
20.06.2022 Payu Payments -PayU Mo Gurgaon IND 38, 321.91

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 12, 2022

PayUMoney Customer Care's response Hi, we are really sorry about this and totally understand your concern over here. We'd suggest you to raise this immediately to the Cyber Cell office and they shall assist you further.
Please note, that all transactions processed through PayU payment gateway are processed with a Two-factor authentication mechanism. All the transaction/s are processed only after the 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password and UPI details with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s. In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to the nearest Cyber cell office and they shall facilitate you on the further process.

Jul 19, 2022

Updated by santam710 Cybercell says card issuing bank first should raise service not received dispute with payu. But Rbl showing banking policies and not going ahead with charge back.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: A 5 sector 33 noida

I have a gateway with payUmoney (marchant ID[protected]. Since last more than 5 days payments didn't get setteled and it is showing comming soon on settel now button. I raised tickets twice but I got no response. I need the fund in my account.

+1 photos

Aug 16, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2022

PayUMoney Customer Care's response Hi,

We have shared your concern with our team, they will check and assist at the earliest. We also advise you to raise your query via https://help.payu.in/ so that our team can assist you better.

Regards,
Team PayU

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bajaj Bhavan, Nariman Point, 4th floor, Office 47A, 226

On 7th July, I had made purchase of INR 1351.00 for some lounge wear via payu, however I have not received any email regarding order status from the merchant.
I'm unable to track my order and don't have any contact details for checking the same.
Request you to refund my money, if the order isn't successful.
Transaction ID: [protected]
Merchant: Future Enterprises
Amount Paid: 1351.50
Order Date:[protected]:30:47
Customer Phone Number: [protected]

Aug 16, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2022

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

Regards,
Team payU

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I had ordered a product on 30th June 2022, but I haven't received any updated after one conformation text of payment which was through payu. I request you to help me though this matter nd check on to frauds . I will attach the confirmation message screenshot .

+1 photos

Aug 20, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2022

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Transaction [protected] was done in irctc on 16-Jun-2022 using payu as gateway for booking train tickets of Rs 4179.65. Transaction has failed, but amount debited from my bank account. I have not received refund of 4179.65 into my bank account. Its been more than 25 days, but I didnt receive the refund. Please process the refund ASAP.

PayUMoney customer support has been notified about the posted complaint.

Jul 10, 2022

Updated by yugesh27 I have also raised a support ticket with number BG[protected] for the same and provided the transaction details and screenshots. No resolution has been provided on that yet

Verified Support

Jul 12, 2022

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

Regards,
Team PayU

Jul 22, 2022

Updated by yugesh27 IRCTC saying that they didnt receive the money. Bank says money was sent. Then the money should be with you only as you are the gateway. Kindly process the refund.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have ordered online ticket to ASI for Purana Qila using Payu money payment gateway and phonepe UPI for an amount of Rs. 180 on 02 July, 2022, payment got successful but ticket not generated, i did not receive any refund even after 7 days.

+1 photos

Aug 14, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 11, 2022

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - PYU[protected] in order to get the status at their end.

Regards,
Team PayU

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Malghi nagar ring road opposite of rajlaxmi sabhagruh nagpur

Respected sir

My name is Nupur Niranjan Tiwaskar. I am a student of IHM Ahmedabad

We have pay amount of 21455 /- on date[protected] above transaction ID and it is successful in your record but in IHMA record it is unsuccessful transaction and the college says that it is chargeback on[protected] and payu said they refunded the amount. Iam attaching the document, please help us out because its been more than 1year 8 months the money still not received in my bank.

+3 photos

PayUMoney customer support has been notified about the posted complaint.

Jul 07, 2022

Updated by Priti Tiwaskar Still not refunded the amount of 21455 and payu said the refunded the amount and bank said still Money not refunded and the college said the money is charge back so please help us I don't know where is my money thank you.

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: Bestech business tower sector 48 sohna road gurgaon 9 th floor

I didnt received the settlement amount of Rs 27000/- till now i have received the payment on[protected] in payu account but according to their policy they have to do the settlement on[protected] but they didnt do that

+1 photos

Aug 12, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2022

PayUMoney Customer Care's response Hi,

Please raise your query via https://help.payu.in/ so that our team can assist you accordingly.

Regards,
Team PayU

View replies

D

Dishant0143

from Gurugram, Haryana

Jul 8, 2022

I have already posted it earlier i didnt got any reply

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I deposited Rs.4758/, on 22nd, June, 2022, through Phonepe, by mistake, responding to an advertisement.
I do not have any account with PayU
The details of transaction ID : UPI/[protected]/HARSHIDA/YeLLOw QR vips.A/HDFC BANK LTD/YBL.2aa3be9e31cb458caf[protected]fbd56/
I raised a ticket no: XN[protected] dated 28th, June, 2022.
I did not get either response or the amount.
I request you to resolve the issue and arrange for the refund, at the earliest.
Thanking you,
Ch.V.R.Chary
Mail ID: [protected]@gmail.com
Contact no: [protected]

Aug 11, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2022

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Raipur Chhattisgarh

My name is Manish Devangan i having account in union bank of india lily chowk 27 June from my account rupees 295 rupees was deducted two times and showing amount was goes to payu private limited the bank don't provide the screenshot allow in app but i share transition details check and share why this amount was deducted and what purpose of transaction or emi this amount was deducted and which company my money 590 goes

RINCHG/03032022/Rs3747.91/Pay U Payments/[protected]
RTNCHG/18032022/Rs3628.14/Pay U Payments/[protected]

Aug 20, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 08, 2022

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

View replies

M

manish9494

from Raipur, Chhattisgarh

Jul 9, 2022

File Attachments

ECS Charges - Comment #4019562 - Image #0

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

I have done payment online using payU money interface by through Googlepay to pay challan VRC payment 10, 600 Rupees
With UPI ID [protected]@okicici
And transaction ID [protected]
Amount debited from my account but
Payment not done

+1 photos

PayUMoney customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Transaction status shows "settled". But money is not deposited into my account. Even I have recieved the email saying "We have settled the following amount in your bank account :"

+2 photos

Aug 23, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 07, 2022

PayUMoney Customer Care's response Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you with your query.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have booked tajmahal visiting tickets for 5 adult and 3 children .I payed Rs225 by my debit card online . When I go to regenerate ticket there showing that ticket didn't book a refund will be transferred but I didn't got any refund till now.

+1 photos

Aug 7, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 06, 2022

PayUMoney Customer Care's response Hi Rohit,

Please follow the below steps to raise your query with PayU’s buyer care team:

1. Open “https://help.payu.in” in the web browser.

2. In the “Chat support” section, select the second option “I don't have a business account with PayU”.

3. Click on the second option “No, I made a payment using PayU”.

4. Enter your transaction ID, amount and payment date to view the transaction status.

5. In case you need any further assistance, click on “Raise ticket” and submit the details.

Our support team will get in touch with you shortly, to assist you.

To check the query status, you can click on “Track a query” option on a help section.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I bought 4 tickets of Rs.224 on 3rd July 2022 for the visit of Red Fort and Museum so my amount is debited from my account but i didn't get any tickets and the site said " the tickets are not generated your refund will be in 24 hours to you bank account " but i didn't got any refund. Please help me out in this .Please.

+2 photos

Jul 5, 2022

Complaint marked as Resolved

I got it thank u for help

PayUMoney customer support has been notified about the posted complaint.

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: GOPI SHARMA Hno. 549-I Block, Bhai Randhir Sigh Nagar Near Guru Nanak International School Ludhiana 141012 Punjab 9501101738

Dear Sir,

I have ordered Ines Sofa Cum Bed in Sandy Brown Colour paid Rs.4999/- against order no. {Hen}35042, to Hendrix.in as per payment details below:

Transaction ID: pay_62b042d41bb82_36034
Merchant: JATIN RAMJIBHAI GHELANI
Amount Paid: 4999.00
Order Date:[protected]:20:21

How could you permit these types of fraud companies and allow payment? You didn't complete KYC. you have to pay back my money you have done your work properly we innocent people not to pay these types of Farud Companies.

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2022

PayUMoney Customer Care's response Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Jul 08, 2022

Updated by @Gopi Dear Sir

Email used: ca.[protected]@rediffmail.com & Mobile Number: [protected] Order details are as under & attached herewith:

Jul 08, 2022

Updated by @Gopi Dear Sir

Email used: ca.[protected]@rediffmail.com & Mobile Number: [protected] Order details are as under & attached herewith:

Hi GOPI,

Just to let you know — we've received your order #{Hen}35042, and it is now being processed:

[Order #{Hen}35042] (June 20, 2022)
Product Quantity Price
Ines Sofa Cum Bed in Sandy Brown Colour 1 ₹4, 999.00
Subtotal: ₹4, 999.00
Shipping: Free shipping
Payment method: PayU India
Total: ₹4, 999.00
Billing address
GOPI SHARMA
Hno. 549-I Block, Bhai Randhir Sigh Nagar
Near Guru Nanak International School
Ludhiana 141012
Punjab
[protected]
ca.[protected]@rediffmail.com
Shipping address
GOPI SHARMA
Hno. 549-I Block, Bhai Randhir Sigh Nagar
Near Guru Nanak International School
Ludhiana 141012
Punjab

Dear GOPI,

Your transaction with JATIN RAMJIBHAI GHELANI was successful

Transaction ID: pay_62b042d41bb82_36034
Merchant: JATIN RAMJIBHAI GHELANI
Amount Paid: 4999.00
Order Date:[protected]:20:21
Customer Phone Number: [protected]

For any information pertaining to the status of your order, please contact JATIN RAMJIBHAI GHELANI

Thanks and Regards,
PayU on behalf of JATIN RAMJIBHAI GHELANI

Verified Support

Jul 08, 2022

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - pay_62b042d41bb82_36034 in order to get the status at their end.

Regards,
Team PayU

Jul 14, 2022

Updated by @Gopi Dear Sir

You are requested to take up the matter with escalated authority, as I have done payment only on the credientail and realibility of PayU through Gpay, its a hard earned money, either you are requested to share the contact details or refund money pls. I request to escalate the matter

View replies

@

@Gopi

Jul 8, 2022

Email used is ca.[protected]@rediffmail.com Contact Number:[protected],
Dear GOPI,

Details are as follows:_

Your transaction with JATIN RAMJIBHAI GHELANI was successful

Transaction ID: pay_62b042d41bb82_36034
Merchant: JATIN RAMJIBHAI GHELANI
Amount Paid: 4999.00
Order Date:[protected]:20:21
Customer Phone Number: [protected]
Order Number: Just to let you know — we've received your order #{Hen}35042, and it is now being processed:

[Order #{Hen}35042] (June 20, 2022)

For any information pertaining to the status of your order, please contact JATIN RAMJIBHAI GHELANI

Thanks and Regards,
PayU on behalf of JATIN RAMJIBHAI GHELANI

Fraud company and permitted by Payumoney - Comment #4019134 - Image #0

Fraud company and permitted by Payumoney - Comment #4019134 - Image #1

Fraud company and permitted by Payumoney - Comment #4019134 - Image #2

Fraud company and permitted by Payumoney - Comment #4019134 - Image #3

Reply

@

@Gopi

Jul 14, 2022

Please share the contact details of merchant & whereabouts to contact him to refund the amount.

PayUMoney Complaints & Reviews

File a complaint to PayUMoney

PayUMoney reviews & complaints page 17

Amount paid through phone pe - acknowledge required - reg

Post your Comment

Settlements on hold

Post your Comment

Resend my money

Post your Comment

Payment to receiver is not received

Post your Comment

Amount debited but not got tickets and not refunded till now at Delhi Humayun ka Maqbara

Post your Comment

Fraud Merchant gateway

Post your Comment

Regarding settlement of the fund in bank account

Post your Comment

Order issue

Post your Comment

No updates from seller.

Post your Comment

Transaction failed/Refund not received

Post your Comment

Payment successful, ticket not generated

Post your Comment

Still not refunded amount

Post your Comment

Settlement Not Done

Post your Comment

Money deposited by mistake

Post your Comment

ECS Charges

Post your Comment

Money debited but Payment not done

Post your Comment

Payment settlement not received account - Please Look into the matter

Post your Comment

Payment deducted but ticket didn't book tajmahal visiting tickets for 5 adult and 3 children tickets

Post your Comment

Amount debited but not got tickets and not refunded till now

Post your Comment

Fraud company and permitted by Payumoney

Post your Comment

Related businesses