Claimed

PayUMoney Complaints & Reviews

3
Updated: Dec 24, 2025
Complaints 3775
Resolved
2133
Unresolved
1642
Contacts

File a complaint to PayUMoney

Having problems with PayUMoney?

File a complaint and get it resolved by PayUMoney customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

PayUMoney reviews & complaints page 185

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
pradeepelangovan
from Noida, Uttar Pradesh
May 27, 2015
Report
Copy

Address: Chennai, Tamil Nadu

Paid by: pradeep Paid to: www.bookmyshow.com Payment ID:42362940 Failure Reason:The Bank servers are unreachable over the network ticket booking is cancelled saying bank servers are unreachable but amount was deducted from the account of sum 718.55 requesting refund for the same
+2 photos
PayUMoney customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    M
    MOHIT2013a
    from Chennai, Tamil Nadu
    May 23, 2015
    Report
    Copy

    Address: Kolkata, West Bengal

    Dear Sir, I want to inform you that Payumoney is the wrost online gateway company in this world. When, I have registered in your website, in your offer page, there is a coupon with pepperfry as stated below, & in customer/dashboard/#/storeCard section Stored Card Just store your credit card or debit card details once! Get guaranteed Discount upto 10%, everytime you pay online! http://www.Pepperfry.com 2% INSTANT DISCOUNT Get Started But, When in pepperfry I PROCEED WITH PAYUMONEY than one automatic discount is added as per below line. Log in to get Rs. 50 discount on this transaction And For Rs. 8192.00 rupess transaction, i will get only rs.50 discoun, Whereas Minimum 2% means here around Rs.165.00. So, this is cheating from your side, please add my wallet with 2% of money. If i will transact same money with MOBIKWIK, I will get RS.100 cash back instantly. "REQUESTING YOU TREAT THIS MATTER VERY SERIOUS" --
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      R
      ricky1212
      May 21, 2015
      Report
      Copy

      Address: Gautam Buddh Nagar, Uttar Pradesh

      payumoney is doing fraud not settle the amount Beware merchants, pay u money is a fraud payment gateway. They settled only small transactions, once you generate a business, they can start making excuses and stop settling your money in merchant account. They collect all the money of merchants in their pocket. They don't have any manner how to talk with merchants? They are fully fraud I already sent the mail, try to contact them no. so many time but not response no buddy can pick up the call at [protected]/ [protected]/[protected]/ i tryed approx 42 times, they are doing fully fraud with the merchant i already sent the mail To -Nitin Gupta (CEO) To-Gurjodh Pal singh (BUSINESS HEAD) To-Ravi singh/jitender singh/vivek yadav/vishwash singh (settlement team) but no response/ also our customer asked to payumoney that what happen with merchant they told to the customer we settle the amount to the merchant how could say that its totally doing fraud with the merchant Regards Ricky ([protected]@gmail.com)
      PayUMoney customer support has been notified about the posted complaint.
      payumonry very poor paymnet gatway, marchent ko bolte hai aapki ek dispute aaya hai isliye paymnet hold par hai, par khud ki itni sari consumer cmpplain hai vo nahi dekhte, pahle khud ke gireban me jhake tum log kese ho phir dusri co. par ugli utani chahiye, tum logo ne itne sare logo ke pese khaye hai sabki badh duaa hai tumari family par iska hisab idher hi dena hai, bhuke marenge tum logo ke biwi bachhe, ek jana ugli kar deta hai co, me to puri co, kharan ho gayi,

      matlab kahi aapka gatway laga hai to usme hum pese transfer karke chargeback karke use co. gatway badh kara sakte hai, bahut easy hai.

      sase gandhi or sab se gatiya payumoney co. hai or khas kar chitrajan g... se bolta hai ya mu se pata hi nahi chalta hai ki kaha se bhok raha hai,

      pese leke data bhi bahar bechate hai, ravi singh, amit singh, or upper se pese bhi kha jate hai

      Regarding receipt of the fees paid.

      i have submitted fees online for publishing an article in IOSR journal of 3800 INR. Kindly give me receipt of the fees paid so that i can submit it to IOSR Journals. Please do the needful.My payment ID is (id[protected] for chetan sharma

      Non payment to TPFDL.

      I m concernef about this message ;copied below, as no payment is made to TPDDL. AMT is paid to u Payumoney. Matter of payment is urgent as due date is over.If payment is unsuccessful why no refund
      Your payment(Id[protected] of Rs 1440.0 for Tata Power Delhi Distribu is unsuccessful. Contact [protected]@payumoney.com for more infoonfirm
      Helpful
      Found this helpful?
      3 Comments
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        R
        ricky1212
        May 21, 2015
        Report
        Copy

        Address: Gautam Buddh Nagar, Uttar Pradesh

        Beware merchants, pay u money is a fraud payment gateway. They settled only small transactions, once you generate a business, they can start making excuses and stop settling your money in merchant account. They collect all the money of merchants in their pocket. They don't have any manner how to talk with merchants? They are fully fraud I already sent the mail, try to contact them no. so many time but not response no buddy can pick up the call at [protected]/ [protected]/[protected]/ i tryed approx 42 times, they are doing fully fraud with the merchant i already sent the mail To -Nitin Gupta (CEO) To-Gurjodh Pal singh (BUSINESS HEAD) To-Ravi singh/jitender singh/vivek yadav/vishwash singh (settlement team) but no response/ regards Ricky ([protected]@gmail.com)
        May 21, 2015
        Updated by ricky1212
        payumoney.com - nitin gupta is doing fraud not settle the amount


        Beware merchants, pay u money is a fraud payment gateway. They settled only small transactions, once you generate a business, they can start making excuses and stop settling your money in merchant account. They collect all the money of merchants in their pocket. They don't have any manner how to talk with merchants? They are fully fraud I already sent the mail, try to contact them no. so many time but not response no buddy can pick up the call at [protected]/ [protected]/[protected]/ i tryed approx 42 times, they are doing fully fraud with the merchant i already sent the mail To -Nitin Gupta (CEO) To-Gurjodh Pal singh (BUSINESS HEAD) To-Ravi singh/jitender singh/vivek yadav/vishwash singh (settlement team) but no response/ also our customer asked to payumoney that what happen with merchant they told to the customer we settle the amount to the merchant how could say that its totally doing fraud with the merchant

        Regards

        Ricky
        ([protected]@gmail.com)
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          N
          nani sandi
          from Vijayawada, Andhra Pradesh
          May 18, 2015
          Report
          Copy

          Hi Team, I booked movie ticket in pvr cinema in Hyderabad on 16.may.2015 through PAYUMONEY. Amount deducted from my bank account but ticket not booked. Can you please refund my ticket booking amount ASAP?????? PAYUMONEY order amount - 167.26/- rs Payment id[protected]
          PayUMoney customer support has been notified about the posted complaint.
          May 18, 2015
          Updated by nani sandi
          Hi Team, I booked movie ticket in pvr cinema in Hyderabad on 16.may.2015 through PAYUMONEY. Amount deducted from my bank account but ticket not booked. Can you please refund my ticket booking amount ASAP?????? PAYUMONEY order amount - 167.26/- rs Payment id[protected]...
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            R
            rvenkatesh87
            from Delhi, Delhi
            May 17, 2015
            Report
            Copy

            Address: Bangalore, Karnataka

            Refund the Money I have tried to book a ticket(Bangalore to Coimbatore) on 12 April 2015 through redbus and selected your channel to pay the amount but the transaction is not successful. I sent lot of mails to you but i did not get the amount back. Payment ID: 32862482 Amount: 600 Merchant Transaction ID: 39088152
            PayUMoney customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              sagarkutre
              from Bengaluru, Karnataka
              May 11, 2015
              Report
              Copy

              Address: Bangalore, Karnataka

              Hi Team, I booked bus ticket in rebus.in from Bangalore to Belgaum on 7th may 2015 through PAYUMONEY. Amount deducted from my bank account but ticket not booked. Can you please refund my ticket booking amount ASAP?????? PAYUMONEY order amount - 600/- rs Payment id[protected] Merchant order id[protected] [protected]
              PayUMoney customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                K
                katipelly mohanreddy
                from Hyderabad, Telangana
                May 11, 2015
                Report
                Copy

                Address: Karimnagar, Andhra Pradesh

                I have recharged voda fone mobile Rs. 52/- through pay u money on 7/05/2015, 9.24 pm, but that number was not working. Thats why payment is unsuccess, please send money to easy recharge wallet. Thanking sir Mohan reddy mobile no. [protected]
                PayUMoney customer support has been notified about the posted complaint.
                i t is good for consumers
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  M
                  Miss urban clothing
                  from Vasai-Virar, Maharashtra
                  May 10, 2015
                  Report
                  Copy

                  Address: Mumbai City, Maharashtra

                  We had made a payment to a merchant via payumoney thinking that it would be a safe deal and we dint get any services from merchant and we told the payu team regarding the same but they dint do a bit about it and we replied them everytime even when they always called on sunday but one fine day without doing anything to the merchant they just released money saying there was no response from us, though we replied and answered every mail and post they released payment we mailed & called them but there was no reply from there side..There customer care hardly answers and they always call on sunday. Please look into the matter and such companies who says to be safe gateway for payments are just biased to merchant and making the payment to buyer
                  PayUMoney customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    B
                    bucks gainer
                    from Nagar, Rajasthan
                    May 7, 2015
                    Report
                    Copy

                    Address: Indore, Madhya Pradesh

                    Dear Sir i am the Merchant of PayuMoney . Since 22nd of April I am not getting any settlement amount into my account. payumoney said u have Buyers bank Problem or U did Not Provide Any Resolution Mail. and Dear Sir i had a Words With my Buyer and He Said i didn't raised Any Complaint Into My bank As Well Payumoney.. i have given INVOICE Detail for the same.. Given buyer Side email confirmation.. And i have provided all resolution mails.. and still they said it will take more time for confirmation.. Kindly Resolve my Problem.. and Holed fund is approximately 1 lakh and Abv.
                    PayUMoney customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      M
                      Manwar Thakur
                      from Indore, Madhya Pradesh
                      May 7, 2015
                      Report
                      Copy

                      Address: Indore, Madhya Pradesh

                      I am manwar thakur i ordered one micromax A121 battery my cu. id is 35688610 on 26/04/15 but till now i did not recive pls check it then send my battery i paid 904 rs pls do fact my contact no. is [protected] add.- silicon city 301 gokuldham apartment indore (m.p.)
                      PayUMoney customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        shravanipatel
                        May 6, 2015
                        Report
                        Copy

                        Address: Hyderabad, Andhra Pradesh

                        I have booked a ticket in Red bus.in through payumoney (ID[protected] on 28th April 2015. Unfortunately I was forced to cancel the same ticket on next day and I got a message from payumoney on 30th April that "the refund amount will reflect in your account in 3-5 days". Though the amount has not credited in my account yet. So I kindly request you to take an immediate action as soon as possible. Regards, shravani
                        PayUMoney customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          J
                          Jino Abraham
                          from Bengaluru, Karnataka
                          May 2, 2015
                          Report
                          Copy

                          Address: Bangalore, Karnataka

                          I have booked a ticket in Red bus.in through payumoney (ID[protected] on 23rd April 2015. Unfortunately I was forced to cancel the same ticket on next day and I got a message from payumoney on 25th April that "the refund amount will reflect in your account in 3-5 days". Though the amount has not credited in my account yet. So I kindly request you to take an immediate action as soon as possible. REGARDS, JINO ABRAHAM
                          PayUMoney customer support has been notified about the posted complaint.
                          i am very sorry to that I couldn't see any positive response from your side till yet... this is so pathetic..please help me to solve my complaint.
                          I am very sorry to that I couldn't see any positive response from your side till yet... this is so pathetic..please help me to solve my complaint.

                          i pay electric ndpl

                          NDPL not receive payment i pay you payment by net [protected] =PUR/PAYU MONEY/GURGAON/160115/11:01 Rs=3060.00
                          Helpful
                          Found this helpful?
                          3 Comments
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            N
                            Nikhade
                            from Mumbai, Maharashtra
                            Apr 27, 2015
                            Report
                            Copy

                            Address: Ahmednagar, Maharashtra

                            Dear Sir/Ma’am I have purchased Kamachi exercise Bike from shopclues.com (order no.[protected] and I payed the amount Rs. 7530/- through payumoney Transaction ID 22728390. I received the order in damaged condition so I request for refund my amount in my account. On 23rd April I received email from shopclues that (Please be informed that the refund for your order has already been initiated from the payment gateway in the 2nd week of April and the amount have also been credited to your account/card through which you paid.) But I have not received any amount in my account so let me know whether shopclue has deposited the amount to you or not or they are just making me fool. Last time I have received the refund amount for another product on shopclues through your gateway but this time they are saying its already deposited in my account but I have not received any message from payumoney.com or from my bank. Thank you..
                            PayUMoney customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              H
                              HUCHCHE
                              from Darwha, Maharashtra
                              Apr 24, 2015
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: Nagpur, Maharashtra

                              Dear Sir/Madam, I attempted to pay the flight-hotel combo on goibibo by using payumoney option but after selecting payumoney and logging on to it the options available are 'log out' and 'go back to goibibo'. There is no option of payment. Please guide me.
                              Nov 13, 2015
                              Complaint marked as Resolved 
                              Just I contacted the customer care of the Payumoney and they resolved it. There is nothing to put down anything else to make up for 120 characters.
                              PayUMoney customer support has been notified about the posted complaint.

                              Payumoney — amount deducted but order not confirmed

                              amount for Rs 690 was deducted from my account. but order not confirmed. trans id 40549556

                              payment id -26783602

                              i am purchase rs 882.00 from shopittoday. but item not avilebel. so as per your massage dt 3.3.15 . you reflect money in 3 days in my a/c . 7 days ago but you not reflect money so do the needfull.
                              Helpful
                              Found this helpful?
                              2 Comments
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                R
                                ram painkra
                                from Mattanur, Kerala
                                Apr 22, 2015
                                Report
                                Copy

                                Address: Bilaspur, Chhattisgarh

                                sir!i have paid money in bookmyshow but not booked ticket request sent mail but no refund money my bank account please immidietly refer my bank account ALL INFORMATION RAKESH SAHU BANK A/C NO-[protected](BANK OF INDIA) IFSC CODE-BKID0009474
                                PayUMoney customer support has been notified about the posted complaint.
                                Sir
                                i have paid money on 21/07/2015 Rs.5320/- through credit card for LIC Amoolya jeevan plan.But the policy was not processed till date So kindly take steps to cedit the amount to my card account urgently
                                thanking you
                                Sameera S
                                Sir
                                i have paid money on 21/07/2015 Rs.5320/- through credit card for LIC Amoolya jeevan plan.But the policy was not processed till date So kindly take steps to cedit the amount to my card account urgently
                                thanking you
                                Sameera S
                                Helpful
                                Found this helpful?
                                2 Comments
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  N
                                  Nallu Swamy
                                  from Chittur, Kerala
                                  Apr 20, 2015
                                  Report
                                  Copy

                                  Address: Chennai, Tamil Nadu

                                  I was paid a sun of Rs. 690.00. For purchasing of medicen o 14/04/15. But till date not received the medicen. Hence kindly to inform to me whey to delay. P.NALLUSWAMY Contect no. [protected]. email [protected]@gmail.com Address No.4/F1, Periyar street Gandhi Nagar, Saligramam, CHENNAI 600093.
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    U
                                    Udaydivya
                                    Apr 18, 2015
                                    Report
                                    Copy

                                    Address: Bangalore, Karnataka

                                    Dear Sir, I booked a ticket in redbus under payumoney option under HDFC net baking and money got deducted under that, got a message "Your payment (Id[protected] of 1600.00 for www.redbus.in is successful and covered under Buyer Protection." But bus ticket didn't get booked. Kindly do the needful. Thanks, Uday Kumar.
                                    Dear Sir, I booked a ticket in redbus under payumoney option under axis bank net banking and money got deducted under that, got a message "Your payment (Id[protected] for www.redbus.in is successful and covered under Buyer Protection." But bus ticket didn't get booked. Kindly do the needful. Thanks, Mazhar Ahmed.

                                    50 rs recharge not sucess

                                    this no [protected], 50 rs recharge not to be done so, please request recharge again
                                    Helpful
                                    Found this helpful?
                                    2 Comments
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      U
                                      Udaydivya
                                      Apr 18, 2015
                                      Report
                                      Copy

                                      Address: Bangalore, Karnataka

                                      Dear Sir, I booked a ticket in redbus under payumoney option and money got deducted under that, got a message "Your payment (Id[protected] of 1600.00 for www.redbus.in is successful and covered under Buyer Protection." But bus ticket didn't get booked. Kindly do the needful. Thanks, Uday Kumar.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        S
                                        sumit verma sam
                                        from New Delhi, Delhi
                                        Apr 18, 2015
                                        Report
                                        Copy

                                        Address: New Delhi, Delhi

                                        hello sir i complaint in payumoney and said to call back then i got a call from no.- [protected] he ask some information related to my atm card and then after 10 minute my balance reduced by amount 2000 . sir i need ur help regarding to thic case help me sir . thankyou sir sumit verma
                                        PayUMoney customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit