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PayUMoney Complaints & Reviews

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Updated: Jul 19, 2025
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PayUMoney reviews & complaints page 186

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P
patilanup
from Bengaluru, Karnataka
Apr 18, 2015
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Address: Hyderabad, Andhra Pradesh

Dear Sir, I have booked bus ticket on redbus and paid amount using PayUmoney gateway. But thicked has not been confirmed and amount has been deducted from my account. Also contact no provided after transaction is not working. Please help me in this regard. I want refund of the amount paid to PayUmoney. Details are as follows: Vendor - Redbus Transaction amount - Rs. 540 Payment ID[protected]ICICI Bank) Reference ID[protected] Date:- 18/04/2015 Request you to take strict action against PayUMoney. Thanks Anup Patil
PayUMoney customer support has been notified about the posted complaint.
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    jeyaraj84
    from Delhi, Delhi
    Apr 18, 2015
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    Address: Ernakulam, Kerala

    i have booked the ticket on 16th Apr in redbus & selected payment option in payu money. amount has been debited but ticket was not booked.. i have sent a mail on [protected]@payumoney.com & called customer care also but there is no response on boths... this is very bad .. pls help to refund the money ASAP. Payu ID[protected]
    PayUMoney customer support has been notified about the posted complaint.
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      shafirmubarak
      from Delhi, Delhi
      Apr 18, 2015
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      Address: Bangalore, Karnataka

      Hi, Just now somebody booked few tickets in RedBus using 50% discount from PayUMoney and I received a message with Instant pin to login to my account after couple of minutes, I received messages for three ticket bookings with payment Id's. Luckily It's not charged under my account neither displayed in my PayUMoney dashboard as I haven't saved any cards. Looks like some one is trying to hack the RedBus to misuse the discount or It may be a glitch in the system that i received the message instead of someone else. Whatsoever, there is no customer care number which i can contact instantly to report this. All numbers mentioned in both the websites are not available. I raised a ticked to contact form in PayUMoney.
      Complaint marked as Resolved 
      Please Ignore. Not a bug...
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        K
        krishnachaitanya jayanthi
        from Bengaluru, Karnataka
        Apr 18, 2015
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        Address: Bangalore, Karnataka

        Hi I was Try to book the bus ticket in payumoney portal on 17-APRIL-15 but amount like Rs1385 is debited from my account and ticket is not booked, please find the payment id[protected] for your reference. Please Refund my Amount ASAP.Thanks please find the details which I entered Name:- Krishnachaitanyajayanthi, Mobile:-[protected], mail id:- [protected]@gmail.com
        PayUMoney customer support has been notified about the posted complaint.
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          Jupitara Hazarika Das
          from Delhi, Delhi
          Apr 17, 2015
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          Address: Cachar, Assam

          Hi I tried to book a ticket in redbus.in paying through payU Money on 27-Mar-2015. Amount Rs.800 was deducted, but not paid to redbus. Later I did it again through net banking. But till now the payment is not refunded. Transaction ID:[protected]IG00UHHFJ8 TRANSFER TO 3217 Paid amount: Rs.800.00 Account No. SBI- [protected]
          PayUMoney customer support has been notified about the posted complaint.
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            S
            Sagar280
            from Pune, Maharashtra
            Apr 17, 2015
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            Address: Pune, Maharashtra

            I tried to book a bus ticket from redbus.in yesterday (16 April) it failed but the payment was successful Payment id[protected] I received the other is in mail[protected] I also request you to refer the images attached and refund my money as soon as possible Thank you
            +3 photos
            PayUMoney customer support has been notified about the posted complaint.
            Apr 29, 2015
            Updated by Sagar280
            After submitting the above complaint I got a call from a payumoney guy n he said that my money will be auto refunded in 4-7 days, but it's been around 2 weeks And still I did not get back my money ... Payment I'd[protected]

            Please see that it gets auto refunded as soon as possible..
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              R
              Ranajitkhuman
              from Bengaluru, Karnataka
              Apr 16, 2015
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              Address: Bangalore, Karnataka

              Hello Sir, I used to use payumoney as my payment gateway to do all my business transaction. I have seen that all big money which is more than 10k transaction, payumoney make money settlement delay more than 6 days. By making settlement delay payumoney used our business money as their fund. Because of this payment settlement delay process, it make a barrier to my company business flow and we are loosing our client trust as payment process is defer day by day. I need compensation for making my business down by payumoney. I used to contact them by sending email. But I didn't get any response from them as it seems there is no department to provide customer support. here is the mail that I have send. Money Settlement takes more than 4 days PJS Team[protected] To: [protected]@payumoney.com Hi PayUMoney Team, I would like to know why money settlement takes more than 4 days. Settlement started from[protected] still today[protected], I have not received any notification and money in my account. I am expecting at least complete E2E notification to my mobile phone and email address. First 1Paid by: Sajid Paid to: PANGAMBAM RANAJIT MEITEI Payment ID:31005860 Status:Settlement in Progress Suborder ID:[protected]Date Action Status [protected]:56:37 Not Started Not Started [protected]:43:45 Transaction Initiated Initiated [protected]:45:28 Money Released to PayUMoney Money with PayUMoney [protected]:35:00 Payment Release Requested Payment Release Requested [protected]:50:07 Customer Released The Payment Settlement in Progress 2nd oneDate Action Status [protected]:06:50 Not Started Not Started [protected]:11:13 Transaction Initiated Initiated [protected]:11:55 Money Released to PayUMoney Money with PayUMoney [protected]:12:45 Customer Released The Payment Settlement in Progress Amount : Rs 3, 600.00I want this settlement asap. And I am expecting all settlement process should not take more than 2 working days. If you are agree for above I can used your payment for my business.Paid by: [protected]@gmail.com Paid to: PANGAMBAM RANAJIT MEITEI Payment ID:32538442 Status:Settlement in Progress Suborder ID:[protected]ThanksRanajit PangambamCEO & Co-founderPJS Private LtdKoramangala 8th Block, Bangalore-560095Ph: [protected]
              +1 photos
              Nov 11, 2015
              Complaint marked as Resolved 
              Company withdraw my money back. This complaint was resolved long back. please remove this complaint details from blog asap. Thanks Ranajit
              Payu office phone numbers are not working. Their email id bouncing mails. We have very bad experience with them regarding the payout. They never settle the amounts in time. They will say false excuses keep our money in their bank accounts. Keep aware about this facts and stay away from this fraud company. We had alredy reported this issue to banking ombudsman and RBI

              Payumoney used fund from people by making settlement process delay for big money transaction. - Comment #3918408 - Image #0
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                S
                soniupesh1
                from Mumbai, Maharashtra
                Apr 15, 2015
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                Address: Mumbai City, Maharashtra

                We had conversation with Mr. Rahul Bansal from whatsaapbulksender company on 15.04.15 his website is http://www.whatsappbulksender.in/ . He gave misleading information to us and we bought his software for Rs. 6k n we were not aware nor being informed regarding hidden charges n its use. I request you to please refund our money ASAP transaction done through Pay u Money by credit card and we have not got any receipt for the payment we have transaction id from ICICI credit card Ref no : 224005 date 15.04.15 Regards Upesh Soni [protected]
                +2 photos
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                  N
                  nk thakur
                  from Mumbai, Maharashtra
                  Apr 12, 2015
                  Apr 20, 2023
                  This thread was updated on Apr 20, 2023
                  Resolved
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                  Resolved

                  Address: Mumbai City, Maharashtra

                  can it be due to change in city...card is generated in delhi...nowadays i am residing in mumbai...can i still use this card or in detail i should write delhi then phone number will be different...next try but i will take after your suggestion.
                  May 22, 2023
                  Complaint marked as Resolved 
                  PayUMoney customer support has been notified about the posted complaint.
                  Verified Support
                  Apr 20, 2023
                  PayUMoney Customer Care's response
                  Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you with your query.
                  My bata pay u Link OTP can't generate in my mai or even in my registered number
                  shyam sunder bundel's reply, Apr 19, 2023
                  Same problem occurred with me😭
                  You received otp in mail Or phone please tell me sir
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                    A
                    anshu rai
                    Apr 5, 2015
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                    Address: Lucknow, Uttar Pradesh

                    sir i want to say that my registration have been forget due to my computer problem, Merchant name- Rajya Model School Sangathan, Payment ID[protected] Merchant order ID-6AC754293EEB8450859A6E8FFD26EA7A my details -Anshu rai s/o -satyendra nath rai DOB -17/11/1986 kindly send my registration no.
                    +1 photos
                    PayUMoney customer support has been notified about the posted complaint.

                    Online movie ticket booking

                    Hope you already got my complaint. Please take the necessary action if money has been debited from my account.Thanks
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                      A
                      ankitmahakaalsati
                      from Pune, Maharashtra
                      Mar 31, 2015
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                      Address: Surendranagar, Gujarat

                      DEAR SIR AS PER ABOVE SUBJECT MY DETAILS GIVEN BELLOW. TRANSACTION NO:af3d7e74c251b7f9a0b2 TRANSACTION DATE: 17/03/2015 TRANSACTION AMOUNT: 350 TRANSACTION BY: SBI NET BANKING CHASIS NO: MC2C5HRC0FB310155 INWARD NO: [protected] SO PLEASE GENERATE MY RECEIPT AS SOON AS POSSIBLE. THANKS
                      PayUMoney customer support has been notified about the posted complaint.
                      please send the receipt for having paid Rs153 + commission on line for BESCOM bill 4ELG50386, dt 4/10/15
                      Account no [protected]
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                        Y
                        yatharthraju
                        from Delhi, Delhi
                        Mar 30, 2015
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                        Address: New Delhi, Delhi

                        I placed an order No. 11814 on 18/03/15 with Shoppingneeds.in for two windcheaters and payment of Rs. 401/- was made through ID No. 28563188 for RAHUL GROUP but the item has not been delivered so far. Ashish Mishra Mob. No. [protected] Email : mishra.[protected]@gmail.com
                        PayUMoney customer support has been notified about the posted complaint.
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                          M
                          Mohit Sharan Singh
                          from Delhi, Delhi
                          Mar 29, 2015
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                          Address: New Delhi, Delhi

                          Hello sir, I use your payment gateway for recharge by www.recharge it now but recharge is failed and my payment is deducted from my account. Payment- rs 70, payment id[protected], Transaction no.- RGA[protected], consumer no.- [protected]. Please take immediate action and refund my money.
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                            N
                            nikhiljha
                            Mar 28, 2015
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                            Address: Jabalpur, Madhya Pradesh

                            my complain for payuMoney and shine .com for fraud job advertising. Mr. Kunal call me on November for job offer at tata group. Actually I login Shine .com and make a account. So I thought it was right. I pay 1685 as registration for job they said me after registration u r not liable to pay any amount .he conduct a telly folic interview .after that they demand 7000 for training.and forced me.I said I quit that actually the registration is valid till 1 yr. And when I call back. I was black.because the no. Is switch off and the email id is not respond . fortunately I have 1 more no. When I enquiry for Kunal .they said he is not there and the mo. No. Is wrong. U said the same series no. Is there .and..when I said them to talk ur office head .the through the line to reseptnist .I give u the mo. No. And email details . I hope u help me. Kunal.- [protected] Office [protected] Emails.- from. [protected]@gmail.com Name on email -Amit malhotra Payment link- http://www.pay money.com/paybypayumoney/#/5304. Date 10 /11/2014. Plz inko call kar k pata karo or bhi logo ke sath kiye h
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                              S
                              srinivasareddy1963
                              Mar 23, 2015
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                              Address: Hyderabad, Andhra Pradesh

                              Dear Sir, I have paid the following amounts: Merchant Name: NOW NAUKRI LLP Order Amount: Rs 4499.00 Payment ID: 10764992 You Saved Rs 50.00 Merchant Name: NOW NAUKRI LLP Order Amount: Rs 1599.00 Payment ID: 10766002 You Saved Rs 31.98 Merchant Name: NOW NAUKRI LLP Order Amount: Rs 3399.00 Payment ID: 10766430 You Saved Rs 50.00 The first payment was made for Dream Job Finder The second payment was made for Education Verification and The third payment was made for C S R Builder R Resume Broadcast. These payment was made through Internet banking. Kindly help me to get back this money at the earliest.
                              PayUMoney customer support has been notified about the posted complaint.

                              fail rechrge

                              () payment status recharge status revised recharge status operator service availability [protected]:25 VD[protected] [protected] vodafone 30 30 status awaited

                              some one use my card number for research with out my knowledge

                              some one use my sbi debit card number [protected] for a purchase worth Rs 300 on pos 00001824 at PayU in txn#[protected] on today morning. plz help me to find that person...

                              Electricity bill payment payment ID 16993028

                              Electricity bill payment payment ID 16993028 for Rs.996 for AP Online paid through net bank account number SBI [protected] but transaction failed my amount deducted but not refund so please return my amount to my sb account
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                                D
                                devap
                                Mar 22, 2015
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                                Address: Kolkata, West Bengal

                                I had paid Rs.1695.40 for purchase of table online from M/s retail mart through payumoney gateway. finaly the transaction was not accepted by the firm and rejected to supply the items. Transaction id of above transaction is 28760792 made on 20/3/2015. So no item was booked/delivered against above transaction, request above amount may be refunded [protected]@yahoo.in
                                PayUMoney customer support has been notified about the posted complaint.
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                                  amarjeet6875
                                  Mar 22, 2015
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                                  Address: New Delhi, Delhi

                                  my name is nanki kaur.my mob no is [protected].I make a transaction of 100 rupees on 20th march 2015 to load my oxigen wallet.this was online transaction.during this process the transaction stops at the payu payment gateway but the amount of 101.50 rupees was deducted from the bank account and this amount has not been transfered to my oxigen wallet and not refund to the Punjab national bank account no [protected].the transaction detail is given below:-payu/[protected]/[protected]/.and now I request you to solve this problem as soon as possible
                                  Mar 23, 2015
                                  Updated by amarjeet6875
                                  please resolve my problem as soon as possible
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                                    utsavmalpani
                                    from Jaipur, Rajasthan
                                    Mar 15, 2015
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                                    Address: Jaipur, Rajasthan

                                    Sir, On 13th March i have two recharged with saholic.com and choose a payment gateway of payumoney. but both times they deduct the money and recharged is not successful. Please help me. I am sending two attachment of my payment. Thanks a lot From :- Utsav Malpani [protected] (M)
                                    +2 photos
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                                      shivanna kumaraswamy
                                      from Hyderabad, Telangana
                                      Mar 15, 2015
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                                      Address: Hyderabad, Andhra Pradesh

                                      On[protected] an amount of Rs.650/- has been deducted from my bank account but it has not be credited to Southern Power Distribution. I request you to kindly arrange to credit the amount immediately. S.Kumaraswamy H.No.7-59/3/203, Tirumala Enclave, Dammaiguda, Hyderabad 500 083. e-mail.[protected]@gmial.com Mobile:[protected]
                                      PayUMoney customer support has been notified about the posted complaint.
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                                        gadgad
                                        from Delhi, Delhi
                                        Feb 25, 2015
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                                        Address: New Delhi, Delhi

                                        I paid 1090 rupies through net banking wt ID no - 1863736 for miniboxoffice dated 26.12.2014, but today when i enquired about my transaction then i received a msg in my registerd mobile number [protected] that my payment wt ID no[protected] of Rs. 1090 for miniboxoffice is unsuccessful. if this is the correct information then till date why ddnt i get my money back in my account. hope u understand my situation n queries. now i want a satisfactory remarks from u. thnkx sumit [protected].
                                        PayUMoney customer support has been notified about the posted complaint.

                                        Online payment not refunded

                                        My mail id [protected]@gmail.com myself Rama Krishna i have made transcation online exam payment of 400 on 21-apr-2016 for Rayalaseema university through Payumoney but amount is with payumoney only and refunding ...my payment id[protected] and merchant id RUP6136 was cancelled on 21 April 2016 but til now my amount not refunded
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