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PayUMoney Complaints & Reviews

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Updated: Jul 19, 2025
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PayUMoney reviews & complaints page 184

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A
arvind chikale
from Mumbai, Maharashtra
Jun 30, 2015
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Address: Pune, Maharashtra

Dear Sir, i was booked the travels ticket on redbus website on 25/06/2015.payment done by payumoney. the account is debited but the ticket is not booked payment id is[protected] merchant order id is[protected] i called to redbus custmer care they says your ticket is not booked. please refund the debited amount to my account as soon as possible. Regards Arvind Chikale
PayUMoney customer support has been notified about the posted complaint.
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    vinayvpawar
    from Mumbai, Maharashtra
    Jun 29, 2015
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    Resolved

    Address: Pune, Maharashtra

    Hi, I have sent emails to PayUMoney and Luxury Box for the product delivered to me was fake, after repetitive follow ups, there has been a response from PayUMoney but they have not given me any resolution. When it comes to Luxury Box there has been no reply from them for once. I have attached all the emails and screenshots for date and timely records. Also attached are the fake sunglasses pics for your reference. I would request for refund and please collect the sunglasses from the address they were delivered.
    +10 photos
    Oct 4, 2017
    Complaint marked as Resolved 
    I got my refund
    PayUMoney customer support has been notified about the posted complaint.
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      D
      DKS Rai
      from Jaipur, Rajasthan
      Jun 28, 2015
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      Address: Jaipur, Rajasthan

      I have made payment through my PayUmoney wallet(email id: dks.[protected]@gmail.com)?₹1087.47 to Anduril technologies put ltd payment ID:50074552 and Merchant order ID:87782 on dated[protected]. But payment debited from PayUmoney and Rly tickets not confirmed and prepared.my money be credited back to PayUmoney or my SBI debit card and inform me.
      PayUMoney customer support has been notified about the posted complaint.
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        S
        sahiljulka
        from Delhi, Delhi
        Jun 26, 2015
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        Address: New Delhi, Delhi

        i have made a money transaction from my payUmoney wallet (my mail id is - [protected]@rediffmail.com) and not received any money in my bank account. money though has been debited from my wallet. subject amount is rs. 200.00. kindly revert back with inputs.
        PayUMoney customer support has been notified about the posted complaint.
        I have made a money transaction from my payUmoney wallet (my mail id is - vignesh.[protected]@gmail.com) and not received any money in my bank account. money though has been debited from my wallet. subject amount is Rs.692.1 & Rs 847.5. kindly revert back with inputs...Its more than a week since i made the transaction...
        I have made a money transaction from my payUmoney wallet of TORRENT POWER LTD. My payment [ id 60133126 ] of Rs. 2220.00 for Torrent power ltd. is unsucessful massaage received in my mobile no. [ [protected] ] thats why i Contact your site so please sole my problame
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          H
          Harsh Kadecha
          Jun 25, 2015
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          Address: Ahmedabad, Gujarat

          I am harsh kadecha my payment id is 49124898. I book my ticket in redbus.in using payumney. My money is taken from bank but my ticket till not conform...there is no clue about ticket... I want my money or conform my ticket now...
          PayUMoney customer support has been notified about the posted complaint.
          Harsh try paytm app.
          It is better than Redbus .
          As per my opinion.
          Try paytm it is better than redbus .
          as per my experience.

          ONLINE PAYMENT PENDING

          KUVEMPU UNIVERSITY PAYMENT THROUGH PAYUMONEY WEBSITE IS SUCCESSFULLY DEDUCTED THE AMOUNT BUT NOT RECIEVE RECEIPT FOR THE SAME. ITS SHOWS ONLINE PAYMENT PENDING

          Amount credited but Mobile Recharge not done...

          I paid Rs. 330.00 through my HDFC Bank Credit Card to recharge my Idea Mobile No.[protected] on 15.12.2014 at 08.21.28 through www, easemobilerecharge.co and payment id is 16758246. But money deducted but recharge not done yet.

          payment of 100000 misplaced

          Hi, I was making the payment for DDA flats through ICICI net banking, payment money has been deducted from my saving account. But i didnt receive any application form no. Pls reply on priority basis.
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            E
            Equity Research Lab
            from Indore, Madhya Pradesh
            Jun 24, 2015
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            Address: Indore, Madhya Pradesh

            Dear All, we have delivered services to our customer and submitted proof of delivery to payumoney but buyer is trying to be smart and raised a dispute, just on the basis of email from buyer payumoney is not releasing our payment. it is highly disappointing for a businessman if such a big amount got stuck in dispute, now i have came to a position where i have to shut down my business because my working capital in stuck
            PayUMoney customer support has been notified about the posted complaint.
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              D
              Devender_bisht
              from Bengaluru, Karnataka
              Jun 24, 2015
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              Address: Bangalore, Karnataka

              I did a payment for online shopping website Shalinindia.co.in via Payumoney payment gateway, payment id 48507740. But now seller ShalinIndia is denying payment reception. Payumoney won't even respond to complaints I guess thats their BUYER PROTECTION program forget about the resolution. In short I paid for an order to PAYUMONEY /SHALININDIA. CO. IN which I never received. Beware of fraudsters like payumoney and Shalinindia.co.in
              PayUMoney customer support has been notified about the posted complaint.
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                R
                rspoo23
                from Pune, Maharashtra
                Jun 24, 2015
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                Address: Indore, Madhya Pradesh

                I have booked a ticket in redbus using pay u money and the amount for the same is deducted from my account but red bus states that they have not received the amount from payumoney and for that reason they have not booked the ticket
                Below mentioned are the details fyr. Would appreciate if you get the amount refunded asap.

                Merchant details name:www. Redbus. In source:  walletaddress:

                No. 314 / 1 3rd main 7th cross domlur layout bangalore br  / karnataka - 560071, karnataka, bangalore,

                 customer details name: 

                Ankit. [protected]@gmail.com

                 mobile number: email: address:
                 dispute details reference no: 797678  status : payment released successfully  dispute raised on : [protected]:40:41  payment date : [protected]:10:34  amount: ` 345. 00 

                Payee information

                Payment description

                Null

                Merchant transaction indentifier

                43310210

                Payment historydispute history

                Status:payment released successfully
                Suborder id:

                Paid by:
                Paid to:www. Redbus. In
                Payment id: 

                Date

                Action

                Status

                [protected]:10:34

                Not started

                Not started

                [protected]:11:08

                Transaction initiated

                Initiated

                [protected]:12:14

                Money released to payumoney

                Money with payumoney

                [protected]:12:14

                Payment released successfully

                Payment released successfully

                 

                Amount : rs 345. 0


                Regards


                Ankit khatri
                [protected]
                [protected]
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                  S
                  Sumit Padha
                  from Vellore, Tamil Nadu
                  Jun 24, 2015
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                  Address: Vellore, Tamil Nadu

                  I got a conformation message from pay u on 3rd may 2015 saying that my transaction was successful but my order was not placed.details of the transaction are given below: ATM wdl sequence number : 828012 ATM I'd : 00001824 DATE OF TRANSACTION : 03/05/2015 AMOUNT OF TRANSACTION : 499 Please refund my money or get me my order asap
                  +2 photos
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                    C
                    chetan.chandra
                    from Bengaluru, Karnataka
                    Jun 23, 2015
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                    Address: Bangalore, Karnataka

                    I made an online transaction on Dominos Pizza (Bharuch, Gujarat) for Rs. 840/- through PayUmoney on 12th June 2015 at 21:20. Merchant Name: www.dominos.co.in; Payment ID: 46004442; Merchant order ID: 5570d33ed65823d69006 The amount was immediately deducted from my account and I got confirmation from PayUmoney, but I did not get any confirmation (or any notification whatsoever) from Dominos.co.in When I contacted Dominos, they said that due to network error, the order had not been placed and the amount would be refunded in 7 working days. Hence, I placed another order online, making payment through PayUmoney, which also did not get placed. But for the 2nd order, I got an order number from Dominos and the amount was also refunded on 16th June. The amount deducted for the first order (which did not get registered at Dominos) is yet to be refunded. Whether the fault lies with PayUmoney or Dominos and when will I get my money back??!
                    +1 photos
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                      S
                      Sahil_Bhatia
                      from Mumbai, Maharashtra
                      Jun 16, 2015
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                      Address: Mumbai City, Maharashtra

                      Date of Transaction:[protected] Merchant: www.cleducate.in Amount: ₹ 21, 999 Tickets Raised: #496570 & #500636 I purchased an Online educational course from the Merchant where the Option of EMI was available. I was redirected to the PayUMoney Payment Gateway where the Option of EMI was available. I selected the EMI of SBI and put in the details to make the payment. Ideally, the first installment amount should have been debited to my credit card. Instead, the whole amount was debited and I was shattered. It's an financial burden on me. When contacted the PayUMoney executive, I received the reply that they do not provide EMI Option whereas the reality is totally different. I am stressed right now and would like an immediate resolution.
                      +3 photos
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                        S
                        Sahil_Bhatia
                        from Mumbai, Maharashtra
                        Jun 16, 2015
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                        Address: Mumbai City, Maharashtra

                        I was about to make payment for an Online Education course to www.cleducate.in They use PayUMoney's payment gateway where the Option of EMI was clearly mentioned and I selected the same for my payment amounting to ₹ 21, 999 with a ₹ 50 discount from PayUMoney. I selected the EMI option of SBI and put in the details as required. The amount should have been the installment. Instead, the whole amount was charged to my credit card. The following are other details: Date of Transaction:[protected] Merchant: www.cleducte.in Amount: ₹ 21, 999 Tickets Already raised: #496570 & #500636 To my surprise, one of the customer executives of PayUMoney replied that they don't provide the EMI option whereas same was present on their payment gateway. I would like to have an immediate resolution to the problem.
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                          kunal kaushal singh
                          from Coimbatore, Tamil Nadu
                          Jun 16, 2015
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                          Address: Bhagalpur, Bihar

                          Sir, I had transferred Rs. 25400 and service charge of Rs.13.68 from my a/c to lovely professional university on 14/06/2015 but the party has not received the above amount neither the money has been returned to my account .My bank mini statement describes as 14 june 2015 INB PayUIndia[protected]IGOAEJJWG3 Transfer to[protected] SBI O 25413.68 but the party ie lpu says he has not received the amount . Can you please help me ? Thanking you.
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                            prash34
                            Jun 10, 2015
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                            Address: Patna, Bihar

                            I was booking ticket of movie hamari adhuri kahani of date 12 / 05 / 15 and done payment from payumoney my balance had cut frm my sbi account and ticket was not booked. My transaction id is 45480806. Please help me in return back of my money in my account as soon as possible.
                            +1 photos
                            PayUMoney customer support has been notified about the posted complaint.
                            I used payumoney to make aa payment tof Rs 1100 to submit a form...italy it was was successful but later on got a msg that it failed...still not got the money back
                            Transaction id[protected]

                            balance deduction from account but tickets not cut. - Comment #2198947 - Image #0
                            balance deduction from account but tickets not cut. - Comment #2198947 - Image #1
                            balance deduction from account but tickets not cut. - Comment #2198947 - Image #2

                            recharge of Rs 250 against DTH (DishTV)

                            I have recharged Rs. 250 against DTH(DishTV) on 11/10/2014 at 4.36 PM. My DishTV VC No. [protected] and my payment ID No. 11354852. Still my DishTV payment status is not update. Kindly see the matter.
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                              A
                              ALOK KANTI SAMADDAR
                              from Warangal, Telangana
                              Jun 4, 2015
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                              Address: Hyderabad, Andhra Pradesh

                              I have paid Rs.140 for Traffic e-challan under AP Online limited through payUmoney (ID[protected], dtd.-2/6/2015, 8:35 pm) on SBI netbanking (Ref.no.-IGOACVREJ8, dtd.-2/6/2015, 8:35 pm). AP Online Team noticed me for failed transaction vide Ref.no.-PYU15092375, dtd. 2/6/2015, 10:39 pm. But till date I did not get any refund from payUmoney. Please arrange for the same on urgent basis. A. K. Samaddar (Mob.no.-[protected])
                              PayUMoney customer support has been notified about the posted complaint.
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                                Vikas121200
                                from Mumbai, Maharashtra
                                Jun 3, 2015
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                                Address: Mumbai City, Maharashtra

                                this message is to inform you that i had not received the payment from last 2 months from your side..the goibibo is telling that they had refunded the amount to you...but my bank has not received the payment from your side since last 2 months..please kindly look into it...PNR is.JJHN6..passenger name is. mr.kamlesh bhatia..Order id.30000151255102187634112...this i had received from goibibo.com...my email id is.[protected]@gmail.com...please kindly reply to me as soon as possible...and my contact no. is.[protected]...
                                PayUMoney customer support has been notified about the posted complaint.
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                                  srujan3661
                                  from Channapatna, Karnataka
                                  May 30, 2015
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                                  Address: Hyderabad, Andhra Pradesh

                                  Recently I bought an Item from OneRX medicals online shopping site, http://onerx.in/. Order ID is[protected]. I paid the money through PayUMoney on May 14, 2015. Its been more than 15 days and I have not received my order. I called onerx customer support, they are not willing to help at all. One of the worst support group I ever called. They said do whatever I want, but they cant help me. Please help me resolve my issue. And block the onerx shopping site, clearly I am not the first victim, there are a lot other complaints about that company.
                                  +1 photos
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                                    shantiswitchgears pvt ltd
                                    from Bhongir, Telangana
                                    May 28, 2015
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                                    Address: Medak, Andhra Pradesh

                                    hy, sir i have paid my current bill of my company through PayUMoney, first it is displayed that my current bill is success fully paid but now i hav received a message to mail that is failed. i can't receive my money to my account plese return my money back as soon as possible...its urgent for me
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                                      swatkat
                                      from Ernakulam, Kerala
                                      May 28, 2015
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                                      Address: Chennai, Tamil Nadu

                                      order for a phone case with cyankart on 19/04/2015. delivery not yet made. no reply to request for refund and cancellation of order. payment made through payumoney portal. mail id: barath.[protected]@gmail.com Name: Kiruthika Chandirean order number: CYN45758 PAYUMN ID :34256086
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                                        pradeepelangovan
                                        from Noida, Uttar Pradesh
                                        May 27, 2015
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                                        Address: Chennai, Tamil Nadu

                                        Paid by: pradeep Paid to: www.bookmyshow.com Payment ID:42362940 Failure Reason:The Bank servers are unreachable over the network ticket booking is cancelled saying bank servers are unreachable but amount was deducted from the account of sum 718.55 requesting refund for the same
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