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PayUMoney Complaints & Reviews

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Updated: Jul 19, 2025
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PayUMoney reviews & complaints page 181

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S
sowjanyaa
from Hyderabad, Telangana
Nov 2, 2015
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Address: 500049
Website: buddhacart.com

On 11/02/2015 i was trying to book tirupati laddu on buddha cart ..for the payment i choose pay u money opition... transaction is sucess but unfortunately it was not confirmed from buddhacart but amount of Rs. 521 is debited from my A/C the transaction id is 75786752
Please refund my amount.

contact number : [protected]
PayUMoney customer support has been notified about the posted complaint.
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    Rechargekarle.com
    from New Delhi, Delhi
    Oct 30, 2015
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    Address: New Delhi, Delhi, 110044
    Website: payumoney.com

    Dear respected sir/mam,
    I am founder of Rechargekarle.com and also I am student, we provide the services like: online Pre-paid recharges/Data Card/ DTH recharge/ Post-paid bill payments, with payment support of payumoney.com, sir before 20days and till now payumoney not settalement our amount of Rs.178000/- One lakh seventy eight thousand rupees Our online users do all payments through our payment gateway of payumoney.com but sir till now they all are not giving my money please help, our we are not responsible any payment o[censored]sers.

    Rechargekarle.com
    Happy Recharge 2 All
    Oct 30, 2015
    Updated by Rechargekarle.com
    i am from Rechargekarle.com i am complain to payumoney.com they are full froud with us of Rs.178000/- please refund me
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      A
      anilhanda9
      from Gurgaon, Haryana
      Oct 28, 2015
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      Address: New Delhi, Delhi, 110092
      Website: payUmoney.com

      On 1st Oct.2015 I tried to load my wallet with Rs.202.00. the transaction failed. I tried again. my wallet was loaded with Rs.202.00. I got SMS from my bank that my savings account has been debited with Rs. 202.00 and few minues later one more Sms that my savings a/c has been debited with Rs. 202.00. I checked the closing balance as provided in the sms, it was short by Rs. 404.00. as such my savings acccount was debited twice but my wallet was laoded only once with Rs. 202.00. This I lost Rs. 202.00 while loading my wallet with Rs. 202.00. After so many requets to PayUmoney, Since the same day i.e. 1.10.15 my money has niether been refunded not loaded in wallet. the copy of bank statement, transaction no. provided to PayU money as desired by them. I have also informed after examining my account that the said amount has not been credited back to my bank acccount by the bank. but PayU money has refused to refun and now asking for electronic statement.The Central Bank of India is not issuing this. Please Take Action Against PayUmoney and arrange to get the refund of Rs. 202.00 to me. I shall be thankfull.Regards.Anil Kumar Handa, Mob. [protected].date 28.1015, email id- [protected]@gmail.com
      PayUMoney customer support has been notified about the posted complaint.
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        V
        vpurve
        from Hyderabad, Telangana
        Oct 23, 2015
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        Address: 500090

        Today I did 4 transactions on ebay using payumoney. but all failed but money deducted. 1) Merchant id: EPU[protected] payment id:74171599 Rs 240.65 2) Merchant id: EPU[protected] payment id: 74158203 Rs 179.10 3) Merchant id: EPU[protected] payment id: 74157932 Rs 179.10 my account is [protected]@gmail.com contact [protected]
        PayUMoney customer support has been notified about the posted complaint.
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          R
          Raunak Jyotishi
          from Pune, Maharashtra
          Oct 18, 2015
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          Address: Pune, Maharashtra

          Amazing service by payumoney (sarcasm) I booked 2 tickets from redbus payed from payumoney then due change in plans I had to cancel those tickets i recieved refund for one 1 ticket and for 2nd still waiting 1st ticket 226 and other one 406 They gave me 218 and they were saying they will refund 376 for 2nd one Over that they are saying I have to contact redbus myself to check the status of my refund WOW!! and after all this they refund they 316 I dont know one what basis and that to payumoney wallet so that u are stuck on to there service Which I hate now to the core I even told me take that money I dont want it After that also they keep sending me mails The last option for me is go to consumer court because I have lot of time on my hand I willing to take next step Payment ID 69651648 Phone no [protected]
          PayUMoney customer support has been notified about the posted complaint.
          Even I am facing the same issue. I booked 2 tickets from Redbus and it got failed, still the amount of Rs.1111 not refunded yet even after 2 weeks.

          not receiveing sms through mobile

          i am trying to pay the fees on line for st. joseph college allahabad but at the time of internet banking i am not receving the password through sms by mobile. Dr Khurshid Parveen
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            N
            niks5775
            from Pune, Maharashtra
            Oct 15, 2015
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            Address: Pune, Maharashtra, pune 778
            Website: www.redbus.com / www.payumoney.com

            On 30/09/2015 i was trying to book 2 bus ticket from red bus...for the payment i choose pay u money opition...one payment is clear with the amount 543 Rs. and i got conformation from red bus and you for the transaction (id[protected] then i started for the second ticket payment but unfortunetally transaction failed and my booking was not conformed but amount of 543Rs. is debited from my A/C the transaction id for the failure payment is (id[protected] kindly solve my issue contact number : [protected]
            PayUMoney customer support has been notified about the posted complaint.
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              E
              es-satellite
              from Indore, Madhya Pradesh
              Oct 14, 2015
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              Address: Bhopal, Madhya Pradesh, 426003

              Hello sir payumoney is a verry third class service provider and thard class payumoney Mr. yadav is not a toning itas third class. stupid and third class service provider... so i requst to you please stricly action on payumoney service provider... Mr. Suresh Lokhande ES-SATELLITE (Owner) Bhopal [protected]
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                D
                Dhana Balaji
                from Manthani, Telangana
                Oct 12, 2015
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                Address: 625531
                Website: PAYUMONEY

                Dear sir/mam, refund from payumoney wallet not credited till date...amount from payumoney wallet been transferred to my savings account on 1/10/2015...sb acct[protected], P.DHANABALAJI, ALLINAGARAM BRANCH...KINDLY HELP ME & DO THE NEEDFULL...MESSAGE FROM PAYUMONEY Dear Customer, Thank you for contacting PayUmoney. As discussed, this is to inform you that your payment id[protected] has already been refunded by us with reference number ([protected]). We'd advise you to please get in touch with the issuing bank regarding the same. For any further clarification please write us on [protected]@payumoney.com Regards, PayUmoney Support Apprehensive about paying online? Always use PayUmoney! It gives you A. 100% Buyer Protection B. Rewards on every transaction C. Instant Refunds. Visit www.payumoney.com to know why PayUmoney is the best way to pay online. REGARDS, BALAJI [protected]
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                  S
                  shahzadmalik
                  Oct 8, 2015
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                  Address: 110094
                  Website: pay u money

                  Dear sir My reaquest is that I pay my MTS postpaid bill by payumoney from my debit card on 1st September but transaction not successful and amount was deducted from my account. So I want to refund my amount.so please refund my amount in account.
                  PayUMoney customer support has been notified about the posted complaint.

                  Payumoney — unavailable to payment

                  i had so many try to payu money to payment of redbus booking mu email id is not recived .my email id was = [protected]@gmail.com . mobile num = [protected]. pls do fast solved my problem
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                    M
                    mk_555
                    from Delhi, Delhi
                    Oct 7, 2015
                    Resolved
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                    Resolved

                    Address: Gurgaon, Haryana
                    Website: payumoney.com

                    I made a purchase on Pepperfry.com using PayUmoney wallet on 22-sep-2015 09:25 pm of Rs. 513. There was an offer that 35% (Max=Rs. 150) cashback will be given if payment is made through pepperfry app using payumoney wallet.But no cashback has been given to me till now. When I made complained, the said that you have not completed transaction within offer time period (4 PM to 10PM) while transaction time is 9:25 PM. They are fooling people in the name of cashback offer.
                    Oct 8, 2015
                    Complaint marked as Resolved 
                    I kept sending e-mails to them and they were making excuses. Then, I asked the time of transaction and the offer time-limit. They asked me to allow them some time to resolve the issue. This happened twice. Then I again sent him e-mail and then my complaint got resolved.
                    PayUMoney customer support has been notified about the posted complaint.
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                      S
                      Somaiahpr
                      from Mumbai, Maharashtra
                      Oct 2, 2015
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                      Address: Kodagu, Karnataka
                      Website: Payu

                      I'm somaiah on 18/09/2015 me plan to transfer my money to my friend account but some problems in internet I feel bad I went to payu website and registered my complaint after 10min some person called me we are from payu money what may I help you I told to her their was some problem in my money transfer I want to transfer money its urgent he told we are help you I believed because he called from payu side so I have give my card and pin number and also I gave transfer account number after he told money success fully transfered I'm happy and I told thank sir after call will be disconnected then I'm called to my friend did u get money my friend told wait I'll check after some time my friend called me no money me told their was problem in website wait some hour . after one day no money transfer i have loss 3000rs .I'm complaint payu website how the my complaint highjacked from ur website through other person . Im feel bad plz refund my money .

                      Online recharge failed but money not transfered

                      Hi, I have recaharged my reliance netconnect+ on 22/07/2014 through PayU gateway. Recahrge failed but 800 Rs was not credited to my account. Reference number is: 76006
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                        RajaMohanA
                        from Coimbatore, Tamil Nadu
                        Oct 1, 2015
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                        Address: Gurgaon, Haryana
                        Website: www.payumoney.com

                        I transfer amount Rs.500 from PayUMoney to my bank account. Today afternoon(01 Oct 2015 12:27 PM). Till now i did not receive amount in my bank account. i send a mail to PayUMoney customer care center, i have only receive acknowledge. but not yet take any action. After 5hrs later i sent a another mail to same customer care email id, till now i did not get any response.
                        PayUMoney customer support has been notified about the posted complaint.
                        Not yet resolved my problem

                        Amount not received to My bank Account - Comment #2232473 - Image #0
                        Amount not received to My bank Account - Comment #2232473 - Image #1
                        Amount not received to My bank Account - Comment #2232473 - Image #2
                        Amount not received to My bank Account - Comment #2232473 - Image #3
                        Amount not received to My bank Account - Comment #2232473 - Image #4
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                          शाकल्य
                          from Chandigarh, Chandigarh
                          Sep 30, 2015
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                          Address: Mohali, Punjab
                          Website: www.payubiz.in

                          I got robbed by payUbiz . While booking my show at Bookmyshow.com i used the payU biz method. Without proceeding to the checkout I encountered an unauthorized transaction of around double the cost of the tickets i.e. 575.10 on 2nd septempber 2015 from my ICICI debit card. That i come to know when I was checking my transaction records. I was shocked and made a complain to my ICICI bank, bookmyshow and PayUbiz. I waited fro money back then i made several tries. ICICI branch can't resolve online transaction problems. Mobile complain with your registered number they only gave me confirmation of a successful transaction. WTF that i know already. PayUbiz didn't responded for my online complain and several mails. Bookmyshow don't have track records as my tickets wasn't ever booked. So who the hell have money?? I have a transaction referance: BIL/[protected]/PayU India/[protected]_WW Please my want my refunded
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                            S
                            samthescintillating
                            Sep 28, 2015
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                            Address: Gurgaon, Haryana
                            Website: www.payumoney.com

                            Hi, I am trying to transfer amount from my payumoney account to my bank account but it is not allowing me to do so because of mobile number verification. I have lost my cellphone while travelling abroad and there is no possibility to re-issue same sim provider and number (as I am staying abroad now). So, I have emailed Payumoney regarding mobile number update or do the email verification to authenticate me and allow me to transfer my money to bank account. But Payumoney team is harassing and denying me to transfer the amount which is against the rules and policies. Please take some action against payumoney as early as possible, which will also help other people facing the same issue. Regards, Saurabh Agrawal
                            PayUMoney customer support has been notified about the posted complaint.
                            Sep 28, 2015
                            Updated by samthescintillating
                            For any updates, please contact me on
                            [protected]@gmail.com
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                              Jithin Mahesh
                              from Bengaluru, Karnataka
                              Sep 25, 2015
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                              Address: Gurgaon, Haryana
                              Website: www.payumoney.com/

                              Transaction Id[protected] I have tried to book a bus ticket from redbus through payumoney but for some reason the booking got failed at redbus. Rs 875 is deducted frommy credit card for this transaction. Redbus has refunded the money back to payumoney account but payumoney has not yet refunded it to my credit card. While contacting customer care, they are saying there is no option to refund money to credit card. Now I am forced to keep that money in payumoney wallet. Later they are saying there is an option to transfer money to my bank account by providing my account number in their website. I am not convinced to share my bank account details to such a company. Also, I don't think it's proper to transfer money used from credit card to a bank account. Finally, now my money is stuck and I am forced to transact again through payumoney to utilize my money stuck at payumoney wallet.
                              PayUMoney customer support has been notified about the posted complaint.
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                                Thupakki Sathish
                                from Chennai, Tamil Nadu
                                Sep 24, 2015
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                                Address: Gurgaon, Haryana
                                Website: www.payumoney.com

                                Hello Sir, As I booking My Cinema Ticket, PayU Money took my amount and My bank balance also deducted today morning at 10.00 am but still i am receive any future ticket details and not return my deducted amount. I try to customer care but not response to me, So Please take and Check this. FRI : Payment Id : 67890009 Payment Date/Time :[protected]:52:15.0 Merchant Order id : MOBAND2/[protected]/1 Thank You
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                                  AkaurJ
                                  from Jind, Haryana
                                  Sep 21, 2015
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                                  Website: payumoney.com

                                  I have made a transaction on 11th september 2015 of Rs.800 as fee to kurukshetra university kurukshetra, haryana against m.ed entrace test application form. The payment id no. 65780796 was received showing that payment is successful n paid to kurukshetra university...but later i received the message from university that fee is not paid. Payumoney they ate not giving any clue where that 800rs. have disappered.
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                                    shubhahegde
                                    from Delhi, Delhi
                                    Sep 4, 2015
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                                    Address: Bangalore, Karnataka

                                    I booked bus seats in May 15, 2015. My bank account is debited with amount of Rs1640/-. Till date, it is not refunded. I enquired in bank, PayUmoney and Redbus also. I'm continuously in contact with bank and PayUmoney. But no good response from them. I have all the e-mail conversation details.
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                                      Arock D Vinz
                                      from Chennai, Tamil Nadu
                                      Sep 1, 2015
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                                      Address: Chennai, Tamil Nadu

                                      I booked a redbus ticket from Chennai to Velankanni on 26 Aug 15, 05:21 PM via payumoney with payment id 'payment(Id[protected]' of Rs 325.90. But did not receive any mail or response from redbus regarding the same. Please resolve the issue as fast as possible or give my refund. PayUmoney seems to have failed to communicate with redbus. But has taken my money to do the same. Need urgent assistance...
                                      PayUMoney customer support has been notified about the posted complaint.
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                                        adityatekriwal
                                        from Patna, Bihar
                                        Aug 31, 2015
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                                        Address: Gurgaon, Haryana

                                        I have registered with PayUmoney for receiving fees for online services provided on my website. After registration I made a few transactions to test check the system. It was assured to me that the amounts shall get credited to my account within 2 working days. But it's more than 30 days now and the amount is still not credited. On their dashboard they show the amount as "settlement in progress". I have written to them thrice for this issue but they are not responding.
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