Dear Team, A transaction of INR 70000/- was done on 01.10.2017 on my CITI bank credit card for which i raised dispute and transaction put on hold by merchant PAYU for investigation. Later issue was resolved and i was not refunded any money from my bank- CITI, It has been more than 4 years, that amount is neither paid to actual receiver nor returned to me. Kindly refund the same to me at earliest.
Transaction ref [protected],
Merchant : PAYU PAYMENTS PVT LTD
DATE : 01.10.2017
Email: kuldeep.[protected]@gmail.com
Phone: [protected]
PayUMoney customer support has been notified about the posted complaint.
How can you allow these criminals to escape like this. If you wash your hands off by saying that the fraud criminal that you are calling as Merchants have received the money and that your responsibility is over, that is not the ethical way of doing business. Your responsibility is more than that. You cannot let criminals become merchants on your platform. You should take the side of innocent customers not fraudulent criminals.
You would definitely have their contact information. You should first blacklist such fraud people and give a complaint to the Cyber Police division.
Please provide me the details of the criminal fraudulent merchant, I will file a Police complaint against them and ensure that they get punished.
Thanks,
Vishal B. Kulkarni