PayUMoney Complaints & Reviews

Address: Kaithal

Dear team, one executive mob no [protected] done a fraud with me through payu payments gyftrviasm from my icici bank credit card [protected] for amount of rs 98950 on dated 09/02/2022 for claiming bank of baroda employee on behalf of applying new credit card on card to card basis. Please help to me in this fraud because amount 98950 spent on my credit card by them with transaction I'd 824245 on dated 09/02/2022

Thanks
Vikram
Mob no [protected]

Mar 14, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 11, 2022

PayUMoney Customer Care's response Hi, we are really sorry about this and totally understand your concern over here. We'd suggest you to raise this immediately to the Cyber Cell office and they shall assist you further. Please note, that all transactions processed through PayU payment gateway are processed with a Two-factor authentication mechanism. All the transaction/s are processed only after the 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password and UPI details with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s. In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to the nearest Cyber cell office and they shall facilitate you on the further process.
Further, as checked, this is a successful transaction via PayU Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant www.gyftr.com for further assistance with your query.

regards,
TeamPayU

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Transaction No. [protected] for Rs 249.00 done for PARTH JAMANBHAI MUNGALPARA has succeeded from payu team

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Feb 10, 2022

Verified Support

PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.

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Dear Team, A transaction of INR 70000/- was done on 01.10.2017 on my CITI bank credit card for which i raised dispute and transaction put on hold by merchant PAYU for investigation. Later issue was resolved and i was not refunded any money from my bank- CITI, It has been more than 4 years, that amount is neither paid to actual receiver nor returned to me. Kindly refund the same to me at earliest.
Transaction ref [protected],
Merchant : PAYU PAYMENTS PVT LTD
DATE : 01.10.2017
Email: kuldeep.[protected]@gmail.com
Phone: [protected]

PayUMoney customer support has been notified about the posted complaint.

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Address: NA

Website: Dryfruitsstall com

I purchase of online through advertisement in my Instagram account of dryfruit pack. Payment through Pay U debited
But I'm not get shipping update till now. Please help me to refund my payment

Mar 27, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Feb 08, 2022

Updated by [email protected] Please respond to resolve my complain

Verified Support

Feb 18, 2022

PayUMoney Customer Care's response PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.

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Hi, I have purchased online through Razorpay on January 24th 2022 to one of seller name as AADITYA ANILBHAI CHUDASMA
[protected]@payu.in.
There is no response from other side and I think it is purely cheating and online fraud kindly look in to it as there is no communication after payment is done. Please make sure I get my money back.
Thanking you.

Apr 8, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Mar 01, 2022

Updated by Santu.Hyd There is no response yet from payU. what is problem in delaying to respond to my complaint. I want my money back.

Verified Support

Mar 01, 2022

PayUMoney Customer Care's response Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

Sep 29, 2022

Updated by Santu.Hyd I haven't received money yet. Stop lying

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Hi, I have purchased online and got reply from email : payu.in through pay on January 24thth 2022 to Merchant name as
UMESH OGHADBAI NAKUM
and mentioned email as
[protected]@payu.in.
There is no response from other side and I think it is purely cheating and online fraud kindly look in to it as there is no communication after payment is done. Please make sure I get my money back.
Thanking you.

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2022

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - cdd4f7425bb217b0042e in order to get the status at their end.

Regards,
Team PayU

Feb 09, 2022

Updated by Santu.Hyd How to contact merchant directly? I didn't find any email id or contact number of merchant. How do I get in touch ? If some merchant got contact number, his phone will never work or won't respond to email either.
I want to know is there procedure to contact them? Have you checked with them whether they are genuine or fake person ?

Verified Support

Feb 11, 2022

PayUMoney Customer Care's response Hi,

Please find merchant email ID- service.[protected]@gmail.com

We'd advise you to kindly contact your bank to raise a chargeback against your transaction/s if the concerned merchant is not providing the services/refund.

Regards,
Team PayU

Mar 01, 2022

Updated by Santu.Hyd Why I should contact bank when problem is from merchant side or payU. I have already written that merchant is not responding to email at all. So I think it's payU responsibilty to look after. So Kindly refund my money back.

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Website: www.runnics.co.in

I recently did a transaction but it looks to be fraud and I would like to cancel or revert it.
Your transaction with BHARTIBEN RAJUBHAI GUJJAR was successful

Transaction ID: 19e68d73289f6f67a15f
Merchant: BHARTIBEN RAJUBHAI GUJJAR
Amount Paid: 549.00
Order Date:[protected]:42:01
Customer Phone Number: [protected]

For any information pertaining to the status of your order, please contact BHARTIBEN RAJUBHAI GUJJAR

Thanks and Regards,
PayU on behalf of BHARTIBEN RAJUBHAI GUJJAR

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2022

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 19e68d73289f6f67a15f in order to get the status at their end.

Regards,
Team PayU

Feb 09, 2022

Updated by Gaurav200 Can't you block the merchant from further transactions, he's been scamming people.

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I placed an order at runnics.co.in and I did not get any update or any delivery of my order. This is the information:
Your transaction with BHARTIBEN RAJUBHAI GUJJAR was successful

Transaction ID: 19e68d73289f6f67a15f
Merchant: BHARTIBEN RAJUBHAI GUJJAR
Amount Paid: 549.00
Order Date:[protected]:42:01
Customer Phone Number: [protected]

For any information pertaining to the status of your order, please contact BHARTIBEN RAJUBHAI GUJJAR

Thanks and Regards,
PayU on behalf of BHARTIBEN RAJUBHAI GUJJAR
Please refund me, if you can.

PayUMoney customer support has been notified about the posted complaint.

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Dear Kranthi s,

Your transaction with BHARTIBEN RAJUBHAI GUJJAR was successful

Transaction ID: 5fa622e09351939e3775
Merchant: BHARTIBEN RAJUBHAI GUJJAR
Amount Paid: 549.00
Order Date:[protected]:12:13
Customer Phone Number: [protected]

For any information pertaining to the status of your order, please contact BHARTIBEN RAJUBHAI GUJJAR

Thanks and Regards,
PayU on behalf of BHARTIBEN RAJUBHAI GUJJAR

Mar 15, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 08, 2022

PayUMoney Customer Care's response Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on sales.[protected]@gmail.com for further assistance with your query.

Feb 10, 2022

Updated by kranthi19 its not about product details...its a fake site i guess...no response from merchant..no email address..no contact number of merchant...i want my money to be refunded...

Verified Support

Feb 11, 2022

PayUMoney Customer Care's response Hi,

PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence we are unable to process a refund from our end.

Regards,
Team PayU

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V

Vishal B Kulkarni

from Belgaum, Karnataka

Mar 26, 2022

This is an unacceptable answer from a reputed company like PayU. You cannot be identified as a company that is helping criminals to cheat people. Fraudulent and Criminal people are posing as merchants and cheating unsuspecting customers.

How can you allow these criminals to escape like this. If you wash your hands off by saying that the fraud criminal that you are calling as Merchants have received the money and that your responsibility is over, that is not the ethical way of doing business. Your responsibility is more than that. You cannot let criminals become merchants on your platform. You should take the side of innocent customers not fraudulent criminals.

You would definitely have their contact information. You should first blacklist such fraud people and give a complaint to the Cyber Police division.

Please provide me the details of the criminal fraudulent merchant, I will file a Police complaint against them and ensure that they get punished.

Thanks,

Vishal B. Kulkarni

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I had booked 5 tickets for Tajmahal worth 225/- the money got deducted but the tickets were not generated and shown payment failed. I haven't got the refund.

PayUMoney customer support has been notified about the posted complaint.

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I have booked tickets for red fort, Agra . On 5th Feb 2022 via Amazon pay wallet 3 times but all 3 times my money deducted but ticket not generated and 4th time i have booked ticket with UPI on paytm app then finally i booked the ticket ..
When will i get the refund of the above 3 times ticket which i have payed . Every time i have booked 2 ticket one of mine and my friend ..

Harshit Sikarwar...

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Address: New Delhi

Our Website is pending . Our client made the payment already now the money is stuck due to website verification. We have also did an trial payment of 10 RS and it came through our account. But when our client made 15000 INR its stuck what the hell is this.
and there is no way to speak to your people.

Where should I go now. This is a very bad services.
I am going to tell all my friends who were in pay u money and now they wont be anymore

PayUMoney customer support has been notified about the posted complaint.

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Address: Khateeb colony, Malakji manzil, opp to Deccan school

I have booked a cycle worth Rs. 942 before 5 days. After doing successful payment I didn't received any proper information about order, delivery time etc. No information. Please take immediate action or else I will file an official police complaint.

PayUMoney customer support has been notified about the posted complaint.

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Address: Jammu

REFUND FROM IGNOU

I got email by payu that my fees has been successfully refunded by IGNOU. But i didn't get my fee in my account yet. What's the Matter, why I didn't get the money yet after the status is showing successfull.
How to track the refund.

Merchant Transaction ID[protected] Bank Reference Number[protected] Timestamp[protected]:01:19.397 Refund Mode Back to Source

I added the screenshot also. Resolve this issue as soon as possible. It is humble request. As refund amount is 12000 and is a big amount for me.

Feb 8, 2022

Complaint marked as Resolved

I got after 2 days.

PayUMoney customer support has been notified about the posted complaint.

Feb 07, 2022

Updated by Abhi Sharma 01 How to track the refund ?
How will i know, that at which stage is refund is ?

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PayUMoney Customer Care

from Gurgaon, Haryana

Feb 8, 2022

Verified Support

Hi,

We would like to inform you that the refund has been processed against the PayU ID: [protected] on[protected] and same will get credited into the source account within 5 to 7 working days (Excluding Saturday, Sunday and bank holiday) from the date of refund.

Regards,
Team PayU

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Shalu 03's reply, Feb 27, 2022

When I'll get my refund.
Here is the msg I'll got from you !!

Transaction No. 14748236575 for Rs 299.00 done for VAISHALI has succeeded from payu team

N

Naresh [email protected]

Feb 13, 2022

money duducted but not recieved dimonds please refund my money

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M

MR᭄༒बादशाह༒࿐

Feb 18, 2022

Dimond not receive my id please my refund my balance

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PayUMoney Customer Care's response, Feb 19, 2022

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

S

Shalu 03

Feb 27, 2022

When I will get my refund ? There is shown resolved my complain but didnt get my refund back

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PayUMoney Customer Care's response, Feb 28, 2022

Verified Support

Hi,

Please note that this is a successful transaction via PayU Id - 14748236575 at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 22477450543243 in order to get the status at their end.
PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues.

Regards,
Team PayU

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Address: 13, BEGUMPUR KHATOLA,

Website: chairstoreind.myshopify.com

AD given on Facebook to order and no delivery and money is lost...

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My guest paid the amount of Rs.16100/- on 24/01/2022, till today 04/02/2022 the payment is not credited yet.merxhant dashboard is show settlement is processed.raised many tickets but no one is responding.frustated with payumoney service and their customer care.
Kindly sorting out the issue as soon as possible

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Feb 7, 2022

Verified Support

Hi Mugun,

Please ask the merchant to raise his concern through help.payu.in for assistance.

Regards
Team PayU

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M

Mugunthansathya

Feb 7, 2022

I am the merchant.. already raised the ticket but no response

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Website: runnics.co.in

I have placed an order a few days ago till I haven't received any confirmed order email

Also not gotten any update on my order so can you please refund my money back to my account

Hope you understand

Please find the payment details

Transaction ID: d2d6a57c10d7233f8543
Merchant: BHARTIBEN RAJUBHAI GUJJAR
Amount Paid: 2196.00
Order Date:[protected]:56:12
Customer Phone Number: [protected]

For any information pertaining to the status of your order, please contact BHARTIBEN RAJUBHAI GUJJAR

The website name is https://runnics.co.in

PayUMoney customer support has been notified about the posted complaint.

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Dear Sir/Madam,
I paid INR 370 for DishTv recharge of our account number[protected] on 04/01/2022 vide bank reference no.[protected] through HDFC Bank netbanking from my saving bank account number [protected] and the payment was transferred to PAYUMONEY gateway merchant someone Mr. Anil Kumar as the bank says. Actually the payment hasn't been transferred to our Dishtv account till now.
Therefore you are requested to resolve my grievance to get my money refunded, as soon as possible. I am attaching here with this application the screenshot of that transaction .
Thanks.
Suman Sharma

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Address: 24/A Kepmaiah Garden Peenya 4TH Phase Near Bmtc 9TH Depot, 2ND Cross Bangalore, Bengaluru, Karnataka 560058

I have made few transactions through PayUMoney towards purchase of products from Sharehash where the transactions are passed to the following companies.
1. SIRALEN TECH SOLUTIONS PRIVATE LIMITED
2. NILEEN INFOTECH PRIVATE LIMITED
3. Crampington technology private limited

All transactions are made from my ICICI Credit card and payment processing was done through PayUMoney.

Sharehash not delivered the products of services as committed and request you to take immediate action to recover the money and credit it back to me.

The incident took place in Dec 2021 starting from 16th Dec to 31st Dec 2021 as these are multiple transactions leading to RS 4, 06, 000/-

PayUMoney customer support has been notified about the posted complaint.

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Address: Pay u

Not delivered

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Feb 1, 2022

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

PayUMoney Complaints & Reviews

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PayUMoney reviews & complaints page 26

Credit card fraud through payu payments amount 98950 - help required

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Payment deducted but Not received product and information about product

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Ticket Id: PZ0696076447 Closed Without resolution

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Payment debited but purchase not shipped

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I paid through payU to merchant and seems to be online fraud

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I paid through payU to buy product online but

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Fraud-bhartiben rajubhai gujjar

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Bhartiben Rajubhai Gujjar-runnics

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I have placed an order but I think its a fraud aite..no details of order and update...please return my amount

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Taj mahal tickets

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Amount debited but ticket not generated of red fort , Agra.

Payment is on hold due to website verification and no one form payumoney is helping

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Order not received

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Ignou refund

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Misleading and SCAM

Payment not settled yet

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Order at BHARTIBEN RAJUBHAI GUJJAR - Runnics

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DIshTv recharge payment transferred, but not still updated.

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Fraudulent Transactions

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Jacket

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