PayUMoney Complaints & Reviews

This is an unacceptable answer from a reputed company like PayU. You cannot be identified as a company that is helping criminals to cheat people. Fraudulent and Criminal people are posing as merchants and cheating unsuspecting customers.

How can you allow these criminals to escape like this. If you wash your hands off by saying that the fraud criminal that you are calling as Merchants have received the money and that your responsibility is over, that is not the ethical way of doing business. Your responsibility is more than that. You cannot let criminals become merchants on your platform. You should take the side of innocent customers not fraudulent criminals.

You would definitely have their contact information. You should first blacklist such fraud people and give a complaint to the Cyber Police division.

Please provide me the details of the criminal fraudulent merchant, I will file a Police complaint against them and ensure that they get punished.

Thanks,

Vishal B. Kulkarni

Hi,

We would like to inform you that the refund has been processed against the PayU ID: [protected] on[protected] and same will get credited into the source account within 5 to 7 working days (Excluding Saturday, Sunday and bank holiday) from the date of refund.

Regards,
Team PayU

money duducted but not recieved dimonds please refund my money

Dimond not receive my id please my refund my balance

When I will get my refund ? There is shown resolved my complain but didnt get my refund back

Hi Mugun,

Please ask the merchant to raise his concern through help.payu.in for assistance.

Regards
Team PayU

I am the merchant.. already raised the ticket but no response

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU