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PayUMoney Complaints & Reviews

www.payumoney.com

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Updated: Jul 19, 2025

Complaints 3759

Resolved

2133

Unresolved

1626

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PayUMoney reviews & complaints page 25

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Website: Nari shope

Transaction No. [protected] for Rs 299.00 done for VAISHALI has succeeded from payu team.
I was mailed but they didn't give me reply.
I want my money back

+2 photos

Feb 27, 2022

Complaint marked as Resolved

[email protected] This is the email ID. Please provide my money back

PayUMoney customer support has been notified about the posted complaint.

Feb 27, 2022

Updated by Shalu 03 [protected]@gmail.com and
This is the email ID when they mailed me.
Please I want my money back.

Feb 27, 2022

Updated by Shalu 03 [protected]@gmail.com and
This is the email ID when they mailed me.
Please I want my money back.

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A

Ankita Dave Thakore

Feb 28, 2022

I also made payment to the same on 23rd Feb, 2022. Mailed them twice, but no reply. Couldn't able to view my order nor visit the store. Did you get your money back?? Please reply, so I can also complain here. Thank you

PayUMoney Customer Care's response, Mar 1, 2022

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

Ankita Dave Thakore's reply, Mar 17, 2022

Already sent details in my post. Please check. Will wait for your reply. Thank you

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HI,

Ticket Id: ZK[protected]
merchant id: 6849368

Try to connect to lot of people, they replaying after a week once and looping someone from the email.
1. Dashboard blocked, not able to login
2. no settlement around 39k

Each representative gave a different reason for this delay. They are explaining like my middle name is not there.
someone telling the old server to here while migrating it happens will resolve. and someone telling adhar photo was blurred.

2nd time no body follow up, no email replay, no phone call.
need to create a discussion.
same thing happening since long, I have furstruated.

Need to take serious action on them. and also they have to pay me 3 times extra for giving me so much frustration and time wasting for me.

PayUMoney customer support has been notified about the posted complaint.

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H

hegde3santu

from Bengaluru, Karnataka

Mar 6, 2022

HI Payu,
Any update here ?

H

hegde3santu

from Bengaluru, Karnataka

Mar 10, 2022

#consumercomplaints
shall we be legal with this? nobody is replaying from Payu

PayUMoney Customer Care's response, Mar 13, 2022

Verified Support

Hi! Our team is working on this. We will share you the status soon.

PayUMoney Customer Care

from Gurgaon, Haryana

Mar 28, 2022

Verified Support

Hi! As checked, your settlement is released. You will receive your payment in your bank account within 24 hours.

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Money deducted but e ticket not generated at Agra Fort on 22.02.22. Payment made through UPI Ref no.[protected] on 22.02.22 but e ticket not generated and not refunded the amount rs. 140.00. Refund of 140.00 requested.

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Feb 28, 2022

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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They are good at advertising being the best gateway in india. But there is no customer service support number. They respond on emails. They do not close the tickets. I have planned my online sales trusting these guys but they have neither verified website nor replying to the tickets. I desperately raised many tickets but they do not bother to respond. Because of them, i had to cancel my online sale plan. Beware of this company and their adverts. They will make you suffer for onboarding.

Apr 6, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 28, 2022

PayUMoney Customer Care's response Hi,

We deeply regret the inconvenience. Please help us understand your issue via https://help.payu.in/raise-ticket or share your ticket ID so that we can look into it and assist you better.

Thanks,
Team PayU

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F

FrancisGA

Feb 28, 2022

Already raised many tickets and sent email but no results.

JD[protected]
FD[protected]
RB[protected]

Sent email but no resolution yet.

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Address: Mela road prem kerana ward no 21 Sitamarhi Bihar pin code 843302

Sar kuchh din pahle order kiya tha maine jis Karan is 349 per rupaye ped kiya thaaa oh order Abhi Tak nahin aaya hai please check my order and inform me bahut Dena Tak main intezar Kiya jiska mobile number[protected] h please check and inform. Photo se pet kiya tha jiska mobile number[protected] hi please check and provide my order
Thank you

+1 photos

Apr 7, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Feb 26, 2022

Updated by Ayush Raj. Phonepay saye paid kiya thaa

Verified Support

Feb 28, 2022

PayUMoney Customer Care's response Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

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I booked a flight on[protected]. But after booking transaction failed and money got deducted. But till now money is not refunded.

I also mailed easemytrip(site from which I booked the flight) about the same but they say to check with your respective bank.

I ask respective bank about the transaction. But money already transferred from bank to easemytrip successfully so they can't do anything about it and it's the problem from payu.

Now it's been more than 10days and my 16386/- rs is still not refunded by any respective sides.

+3 photos

Apr 7, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Mar 01, 2022

Updated by anubha16 No response from payu till now.please refund money for failed transaction.its been 15days.hoping a positive response asap.

Verified Support

Mar 02, 2022

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Delhi

Sir, I have done an online transaction at 11am for online tickets booking of Taj Mahal of Rs994(447*2) on 15 February the amount was gone but it shows that the transaction failed. Kindly solve my problem as soon as possible.

PayUMoney customer support has been notified about the posted complaint.

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Website: crazystore15.myshopify.com

Didn't receive my order

Dear Rajesh Kumar,

Your transaction with SAMMAR NEPALI was successful

Transaction ID: [protected]
Merchant: SAMMAR NEPALI
Amount Paid: 249.00
Order Date:[protected]:22:42
Customer Phone Number:
Customer Shipping Address: Vill - Benkia P.O - Khatra P.S - Khatra CMCX
Bankura
IN
722140

For any information pertaining to the status of your order, please contact SAMMAR NEPALI

Thanks and Regards,
PayU on behalf of SAMMAR NEPALI

Apr 8, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2022

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

Regards,
Team PayU

Feb 25, 2022

Updated by Karkaresh786 This merchant is fraud don't know how to contact him
His all contact nos. are fake and not reachable that's why i am contacting you.
Do you gave him payment gateway without investing??

Verified Support

Mar 02, 2022

PayUMoney Customer Care's response Hi,

PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues.

Please contact your bank to raise a chargeback against your transaction/s if the concerned merchant is not providing the services/refund.

Regards,
Team PayU

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Address: 608 Maangalya Suryodaya, Varthur Main Road, Varthur Main Road

Website: asi.payumoney.com/quick/taj

I purchased a ticket for visiting the Taj Mahal using https://asi.payumoney.com/quick/taj
on 16th February 2022.
I used amazon pay wallet for paying 250.32. After successfully making the payment, the website resopnded saying that the transaction is cancelled and the money will be refunded. So far I have not got any refund.

Amazon pay order ID = P[protected]
My mobile number - [protected]

Subhendu

Mar 30, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 23, 2022

PayUMoney Customer Care's response Hi! As checked, this transaction is auto refunded on 22/2/2022. You will receive the amount in your source account within 7-10 working days (except Saturday, Sunday and bank holidays).

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Sir
i have paid payment for online order using payu gateway and very fast i knew about fraud and turant i filled complaint in payu but payu still not processed on it
complaint no./ticket no QF[protected]

PayUMoney customer support has been notified about the posted complaint.

Feb 21, 2022

Updated by dk8444 Some one asking me my contact no... But i have given you the complaint no... So why so he want again contact no.

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Address: House no -5 gali no 37A-3 b block kaushik enclave burari delhi

I have purchased two items, but didn't received so may you please return back to my money ...
Transaction I'd is -[protected] boat smart watch

Second item transaction I'd is - [protected] boat storm ipod ..please check and return back to my money ..
Mobile number -[protected]

+2 photos

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The fraudster posed to me a Staff member of the Bank and therefore it was not easy to identify. The transactions numbers are (i[protected]for INR 90, 000), (ii[protected]for INR 90, 000) and (iii[protected]for INR 40, 000). Will it be possible for you to share the contact details of the person to whom the payment was made based on your KYC records ? I have already lodged a police complaint / FIR with the Tamilnadu Police and they are investigating and taking all steps to apprehend the fraudster. I have also lodged a complaint with the Cybercrime portal (Acknowledgement Number : [protected])., Any additional detail that you can provide about the beneficiary based on your KYC records will greatly help the law enforcement to nab the culprit in the shortest possible time. Please let me know if this is possible- thanks.

+2 photos

PayUMoney customer support has been notified about the posted complaint.

Mar 07, 2022

Updated by vnavin Hi Team - any update please ? Thanks

Verified Support

Mar 08, 2022

PayUMoney Customer Care's response Hi, we are really sorry about this and totally understand your concern over here. We'd suggest you to write us back with the FIR copy at [protected]@payu.in . Hope this helps.

Mar 13, 2022

Updated by vnavin Hi Email is masked - how do I reach out pls ?

Verified Support

Mar 30, 2022

PayUMoney Customer Care's response Hi! Please ask cyber cell team to send an email on [protected]@payu.in and our team will assist you further.

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V

vnavin

May 5, 2022

Hi- Can you please give your email address so I can send the FIR copy. The one you mentioned below is maksed so Im unable to send

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Address: 13, BEGUMPUR KHATOLA,

Website: www.hypermart.co.in

AD given in Facebook as the vendor for payment is PAY U which is a fraud as earlier payment made to them has not resulted in delivery of the product

+1 photos

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Dear Sir Sub Fraudulent transaction for 2.2 lacs Ref SBI PRIME IRCredit
Card [protected] On Thursday January 27 I got a call from a Mr. Vijay
(Mobile number: +[protected] who claimed to be a staff of State Bank of
India Employee ID SBI 800502 from Nungambakkam branch regarding my
previous request to upgrade my credit card and took my OTP to freeze 3
transactions ( two txn for 90, 000 and one txn for 40, 000). Subsequently I got a
call from SBI credit card helpdesk to advise them that this is a fraudulent
transaction and they have raised a dispute with the merchant Payu Payment
GyftrVi Gurgaon I called Vijay yesterday and asked him to reverse. Vijay is
assuring me that the amount has only been frozen and will be credited back to my
account in a day or two. SBI advised me lodge an FIR with the nearest police
station to investigate and assist in reversal of this fraudulent transaction I have
submitted the complaint to the local police station this morning. They advised me
to log a complain on thi sportal as well Request you assistance to resolve please
Thanks & Regards Navin Vijaykumar Mobile[protected] Email
[protected]@gmail.com

Mar 24, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 15, 2022

PayUMoney Customer Care's response Hi,

We regret the inconvenience caused. Please note that all transactions processed through PayU payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after the 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s. In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to the nearest Cyber cell office and they shall facilitate you on the further process.

Regards,
Team PayU

Feb 16, 2022

Updated by vnavin Thanks for your reponse. The fraudster posed to me a Staff memeber of the Bank and tehrefore was not easy to identify. The transactions numbers are (i[protected]for INR 90, 000), (ii[protected]for INR 90, 000) and (iii[protected]for INR 40, 000). Will it be possible for you to share the contact detial sof the person to whom the payment was made? I have alrady lodged a police complaint / FIR with the Tamilnadu Police and they are investiagting and taking all steps to apprehend the fraudster. I have also lodged a complaint with the Cybercrime portal (Acknowledgement Number : [protected])., Any additional detail that you can provide about the beneficiary willgreatly help the law enforcement to nab the culprit in the shortest possible time. Please let me know if this is possinble- thanks

Feb 18, 2022

Updated by vnavin Thanks for your reponse. The fraudster posed to me a Staff memeber of the Bank and therefore it was not easy to identify. The transactions numbers are (i[protected]for INR 90, 000), (ii[protected]for INR 90, 000) and (iii[protected]for INR 40, 000). Will it be possible for you to share the contact details of the person to whom the payment was made based on your KYC records ? I have already lodged a police complaint / FIR with the Tamilnadu Police and they are investigating and taking all steps to apprehend the fraudster. I have also lodged a complaint with the Cybercrime portal (Acknowledgement Number : [protected])., Any additional detail that you can provide about the beneficiary based on your KYC records will greatly help the law enforcement to nab the culprit in the shortest possible time. Please let me know if this is possible- thanks

Verified Support

Feb 20, 2022

PayUMoney Customer Care's response Hi,

We request you to contact our team on Email- [protected]@payu.in so that they can assist further.

Regards,
Team PayU

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We have paid 249/- through pay you money

Transaction No. [protected] for Rs 249.00 done for PARTH JAMANBHAI MUNGALPARA has succeeded from payu team

This is the message from pay you money but they have scammed us
Please help us

Request ing a reply

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Feb 12, 2022

Verified Support

Hi,

Please share your transaction details via https://help.payu.in/raise-ticket so that our team can assist you better.

Thanks,
Team PayU

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I paid Rs 246/- to e- India post thru payU money on 11/02/2022. After payment made, receipt has not generated. Error code came.
Already my bank debited the amount.

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Feb 11, 2022

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

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I paid Rs.242/- to e-India post on 11/02/2022 thru PAYU. But after successful payment receipt not generated. Screen has shown error. Amount already debited from account already.

PayUMoney customer support has been notified about the posted complaint.

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Address: Kaithal

Dear team, one executive mob no [protected] done a fraud with me through payu payments gyftrviasm from my icici bank credit card [protected] for amount of rs 98950 on dated 09/02/2022 for claiming bank of baroda employee on behalf of applying new credit card on card to card basis. Please help to me in this fraud because amount 98950 spent on my credit card by them with transaction I'd 824245 on dated 09/02/2022

Thanks
Vikram
Mob no [protected]

Mar 14, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Feb 11, 2022

PayUMoney Customer Care's response Hi, we are really sorry about this and totally understand your concern over here. We'd suggest you to raise this immediately to the Cyber Cell office and they shall assist you further. Please note, that all transactions processed through PayU payment gateway are processed with a Two-factor authentication mechanism. All the transaction/s are processed only after the 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password and UPI details with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s. In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to the nearest Cyber cell office and they shall facilitate you on the further process.
Further, as checked, this is a successful transaction via PayU Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant www.gyftr.com for further assistance with your query.

regards,
TeamPayU

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Transaction No. [protected] for Rs 249.00 done for PARTH JAMANBHAI MUNGALPARA has succeeded from payu team

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Feb 10, 2022

Verified Support

PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.

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Dear Team, A transaction of INR 70000/- was done on 01.10.2017 on my CITI bank credit card for which i raised dispute and transaction put on hold by merchant PAYU for investigation. Later issue was resolved and i was not refunded any money from my bank- CITI, It has been more than 4 years, that amount is neither paid to actual receiver nor returned to me. Kindly refund the same to me at earliest.
Transaction ref [protected],
Merchant : PAYU PAYMENTS PVT LTD
DATE : 01.10.2017
Email: kuldeep.[protected]@gmail.com
Phone: [protected]

PayUMoney customer support has been notified about the posted complaint.

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