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PayUMoney Complaints & Reviews

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Updated: Jul 19, 2025
Complaints 3759
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2133
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PayUMoney reviews & complaints page 29

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A
Amal27
Dec 29, 2021
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I have made an order from the website fasionoverload.com but there is no confirmation from the website or any link to track the order after 2 days. I have been paid the money through payumoney. There is no way to contact them as well.
Attaching a copy of the email:
Dear Amal Satheesan,

Your transaction with YOGESHBHAI BHUPATBHAI MAKWANA was successful

Transaction ID: 44bca6de941dafff9c6f
Merchant Website:
Amount Paid: 299.00
Order Date:[protected]:46:12
Customer Phone Number: [protected]

For any information pertaining to the status of your order, please visit

Thanks and Regards,
PayU on behalf of YOGESHBHAI BHUPATBHAI MAKWANA
email: [protected]@gmail.com
+1 photos
PayUMoney customer support has been notified about the posted complaint.
Hi, PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant on [protected]@gmail.com for refunds/replacements or any other service-related issues.
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    2
    2243874652
    from Bhiwani, Haryana
    Dec 28, 2021
    Resolved
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    Resolved

    Address: 113bhiwni harayan

    I can't recive diamond in free fire ineed refund
    +1 photos
    Feb 5, 2022
    Complaint marked as Resolved 
    PayUMoney customer support has been notified about the posted complaint.
    Verified Support
    Dec 29, 2021
    PayUMoney Customer Care's response
    Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end and amount for same has been remitted to merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com to get the status at their end.
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      P
      Pankhu410
      Dec 28, 2021
      Resolved
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      Resolved

      Hello..

      I had placed an order with Uniioncase website on 1st of Dec.. but till today have not received any confirmation message, nor any updates.. The payment amount has also been deducted from my account.. I have also raised a ticket with PayU on their website.. it is 15 days now and no updates have deen sent on that too..
      I have a screen shot of the order placed..
      Please do something...

      Regards
      Pankhuri
      Korba
      +1 photos
      Jan 31, 2022
      Complaint marked as Resolved 
      PayUMoney customer support has been notified about the posted complaint.
      Verified Support
      Dec 30, 2021
      PayUMoney Customer Care's response
      Hi,

      We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

      • PayU, Merchant and Bank reference number.
      • Scan copy of bank statement indicating the debit for the required transaction.
      • Transaction date along with the amount.
      • Email id or phone number used for processing the transaction.
      • First 6 and last 4 digits of your card.
      • UPI / VPA if any used

      Regards,
      Team PayU
      no action being taken on raising a ticket too..
      please provide a viled email id for proper communication..
      chat assistance will not help
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        S
        sonaliwadhwa
        Dec 28, 2021
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        PayUMoney was our payment gateway on our e-commerce store and they stopped releasing funds from September 24, 2020 and we still have not received those funds.

        We have raised tickets regarding the issue on their website THRICE and all those tickets are "In Progress" and no one cares to respond to our queries. Every time we raise a ticket, they ask for Proof of Delivery for certain orders and we repeatedly provide them with the same, however, they just ghost us on the ticket afterwards until we raise another ticket and the cycle repeats.

        This is extremely unfair towards us as we are a small business and we rely a lot on the funds that come from our online website. Holding our funds and not communicating with us is super unethical and it messes up with our cash flow and our operations.

        This carelessness by PayUMoney has put us in debt with our vendors whom we are unable to pay even after selling their products because PayUMoney just WON'T RELEASE OUR FUNDS.
        PayUMoney customer support has been notified about the posted complaint.
        Hi! Apologies for the inconvenience. Request you to raise your concern via help.payu.in and our respective team will assist you with your query.
        sonaliwadhwa's [Complaint's author] reply, Mar 30, 2022
        Wow, did you even read the complaint?? No one responds on your chat support. Go take a look on the tickets raised from my account!!
        Email address: [email protected]

        I’ve tweeted, Direct messaged, raised tickets, sent emails, posted the complaint here but there’s absolutely nothing from your end.

        Bloody thieves!
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          M
          Manoj101993
          Dec 27, 2021
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          This company is master mind behind the fraud of groovy fashion. Kindly stop paying fund through PayU money
          PayUMoney customer support has been notified about the posted complaint.
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            A
            Appibhai
            from Mangalore, Karnataka
            Dec 27, 2021
            Resolved
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            Resolved

            Address: Kulshaker, Plama Icon
            Website: PayU.in

            Hello Team
            I purchased diamond of RS 150/- from https://gameskharido-doubles.in They have debited my money and have not give me Free fire Diamond.

            I want my money refunded Immediately
            Transaction No. [protected] for Rs 150.00 done for Free Fire TopUp has succeeded from payu team
            +1 photos
            Feb 1, 2022
            Complaint marked as Resolved 
            PayUMoney customer support has been notified about the posted complaint.
            Verified Support
            Dec 28, 2021
            PayUMoney Customer Care's response
            Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly at [protected]@gmail.com to get the status at their end.
            400 rupay refund sir plz daimand nhi mila sir

            Freefire Diamond fraud - Comment #3952702 - Image #0
            PayUMoney Customer Care's response, Feb 4, 2022
            Verified Support
            Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
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              S
              Sewakapps
              Dec 27, 2021
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              My all money is on hold this Is a fraud gateway my 7100₹+ money is on hold and there customer service not send any reply to me.
              +1 photos
              PayUMoney customer support has been notified about the posted complaint.
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                S
                shivam332
                from Mirzapur, Uttar Pradesh
                Dec 24, 2021
                Resolved
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                Address: Mirzapur

                My payu merchant id 6036583
                On[protected] i received 22900/- money through the payu payment gateway. But they put these amounts on hold. So i try to reach customer care but no response to date. But i got one reply "your account on hold"
                Why im wait for these days it's our hard earn money and also paying all gst and things. Why you refusing to deposit our money to the bank account. It's looks like a fraud thing.
                I request your team please deposit our money in my account .. Don't play with us
                Rajesh mishra
                [protected]
                acmp.[protected]@gmail.com
                Jan 27, 2022
                Complaint marked as Resolved 
                PayUMoney customer support has been notified about the posted complaint.
                Verified Support
                Dec 27, 2021
                PayUMoney Customer Care's response
                Hi,

                As per our record, our team has responded to you on XD[protected], please check and revert for further follow ups.

                Regards,
                Team PayU
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                  M
                  MUJEEB RAHMAN COMMERCE
                  Dec 23, 2021
                  Resolved
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                  Resolved

                  Address: 2, iyappa chetty Street, Alreef residency opposite
                  Website: Clasicclub

                  Clasicclub website hoodies ordered in google pay online payment im ordered but still no response no order id its fraud i will be complain
                  +2 photos
                  Jan 27, 2022
                  Complaint marked as Resolved 
                  PayUMoney customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 27, 2021
                  PayUMoney Customer Care's response
                  Hi,

                  Please note that this is a successful transaction via PayU Id - [protected] at our end.
                  For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 103339_21122356 in order to get the status at their end.

                  PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues.

                  Regards,
                  Team PayU
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                    A
                    AstroAdvice
                    from Agra, Uttar Pradesh
                    Dec 23, 2021
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                    Address: Newagra, New Agra

                    We get to know about payumoney via Oriental commerce of bank which is now Punjab National Bank we are working with payumoney from last 3 years but from last 1 years they are not giving our amount back we have sent them multiple mails messages them multiple times but they are not replying for anything
                    PayUMoney customer support has been notified about the posted complaint.
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                      T
                      Tanzil Sheikh
                      Dec 21, 2021
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                      Address: I dont know

                      Sir, I purchased a diamonds of 150 rupees from payu money website. My money is debited but the diamonds are yet to come... Please refund my money... Thankyou
                      PayUMoney customer support has been notified about the posted complaint.
                      Hi,

                      PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues.

                      Regards,
                      Team PayU
                      Hi,

                      PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues.

                      Regards,
                      Team PayU
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                        P
                        Payumoney Customer Number,,760-2521-992
                        from Mumbai, Maharashtra
                        Dec 21, 2021
                        Resolved
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                        Resolved

                        Address: 4th floor peari town pilot no51

                        Shown fake website, take payment via you, later not deliver services, please stop payment and refund it to me...#payumoney
                        +1 photos
                        Dec 21, 2021
                        Complaint marked as Resolved 
                        Shown fake website, take payment via you, later not deliver services, please stop payment and refund it to me...how
                        PayUMoney customer support has been notified about the posted complaint.
                        Dec 21, 2021
                        Updated by Payumoney Customer Number,,760-2521-992
                        Shown fake website, take payment via you, later not deliver services, please stop payment and refund it to me...how to return
                        Verified Support
                        Dec 22, 2021
                        PayUMoney Customer Care's response
                        Hi,

                        PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues.

                        Regards,
                        Team PayU
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                          R
                          Rajesh Agarwals
                          from Mumbai, Maharashtra
                          Dec 20, 2021
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                          Address: Mumbai

                          How to contact?
                          PayUMoney customer support has been notified about the posted complaint.
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                            Rajesh Agarwals
                            from Mumbai, Maharashtra
                            Dec 20, 2021
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                            Address: Mumbai

                            I'm booking 2 ticket number [protected]xxx so do not confirm please check sir
                            PayUMoney customer support has been notified about the posted complaint.
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                              P
                              Payum0ney care compainO76O.252l.992
                              Dec 20, 2021
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                              Address: Delhi

                              How to cancel payment return money
                              PayUMoney customer support has been notified about the posted complaint.
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                                Payumoney customer service760-2521-992
                                from Mumbai, Maharashtra
                                Dec 20, 2021
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                                Address: Mumbai

                                My new card do not active so how to activate my card.
                                PayUMoney customer support has been notified about the posted complaint.
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                                  Payumoney customer service 760-2521-992
                                  from Mumbai, Maharashtra
                                  Dec 20, 2021
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                                  Address: Mumbai
                                  Website: www.payumoney.in

                                  You have tried to book 4 online tickets for Hampi monuments from the QR code available in the monument please solve my problem.
                                  PayUMoney customer support has been notified about the posted complaint.
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                                    Devraj triwadi
                                    from Mumbai, Maharashtra
                                    Dec 20, 2021
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                                    Address: Mumbai

                                    Card new apply for bank don not give
                                    PayUMoney customer support has been notified about the posted complaint.
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                                      Shwethalakshmy
                                      from Kottayam, Kerala
                                      Dec 20, 2021
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                                      I paid rs 1499 to buy a course from careerwill app. Money got deducted from my account but the merchant didn't received. I didn't received any email regarding this. I want refund. Transaction id:[protected]. From:Nirmala Devi K S
                                      +1 photos
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Dec 20, 2021
                                      Updated by Shwethalakshmy
                                      I haven't received my money yet. I didn't received any email regarding this transaction. Only proof that I have is Google pay transaction statement. Kindly refund my money. Transaction id :[protected]

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                                        Urbanic customer service number 730,219,6516 call now support
                                        Dec 19, 2021
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                                        Refund not credit my account and I don't want to go to the store and
                                        PayUMoney customer support has been notified about the posted complaint.
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