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PayUMoney Complaints & Reviews

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Updated: Dec 24, 2025
Complaints 3775
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2133
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PayUMoney reviews & complaints page 29

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M
Mujibu
Dec 29, 2021
Resolved
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Resolved

I paid ₹ 1225 for asi taj mahal entry tickets but ticket were not generated.
Date of booking 28/12/2021
Upi reference id[protected]
Do refund the amount asap.
+1 photos
Dec 30, 2021
Complaint marked as Resolved 
I paid ₹ 1225 for asi taj mahal entry tickets but ticket were not generated. Date of booking 28/12/2021 Upi reference id 136205815169 Do refund the amount asap.
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Dec 30, 2021
PayUMoney Customer Care's response
Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - PYU[protected] in order to get the status at their end.

Regards,
Team PayU
Dec 30, 2021
Updated by Mujibu
Sir until now money was not refunded.
Dec 30, 2021
Updated by Mujibu
Please make it refund ASAP
Dec 30, 2021
Updated by Mujibu
Its not resolved.
Verified Support
Dec 31, 2021
PayUMoney Customer Care's response
Hi,

PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence we are unable to process a refund from our end.

Please contact your bank to raise a chargeback against your transaction/s if the concerned merchant is not providing the services/refund.

Regards,
Team PayU
money not refunded. no reply from customer care
This is the worse payment gateway
They won't check the merchant details. They simply need money we are the consumers who are fools to get into the mess i lost 3500 rupees because of fraud merchant.

I raised a ticket they'll tell to wait for come of days to resolve issue later they'll say your transaction is successful from our end you've to deal with the merchant directly.
Then why the hell we req this payment gateway
Totally screwed us
Better don't use this payment gateway

Amount deducted but tickets were not generated - Comment #3947616 - Image #0
Amount deducted but tickets were not generated - Comment #3947616 - Image #1
Amount deducted but tickets were not generated - Comment #3947616 - Image #2
Amount deducted but tickets were not generated - Comment #3947616 - Image #3
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    A
    Amal27
    Dec 29, 2021
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    I have made an order from the website fasionoverload.com but there is no confirmation from the website or any link to track the order after 2 days. I have been paid the money through payumoney. There is no way to contact them as well.
    Attaching a copy of the email:
    Dear Amal Satheesan,

    Your transaction with YOGESHBHAI BHUPATBHAI MAKWANA was successful

    Transaction ID: 44bca6de941dafff9c6f
    Merchant Website:
    Amount Paid: 299.00
    Order Date:[protected]:46:12
    Customer Phone Number: [protected]

    For any information pertaining to the status of your order, please visit

    Thanks and Regards,
    PayU on behalf of YOGESHBHAI BHUPATBHAI MAKWANA
    email: [protected]@gmail.com
    +1 photos
    PayUMoney customer support has been notified about the posted complaint.
    Hi, PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant on [protected]@gmail.com for refunds/replacements or any other service-related issues.
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      2
      2243874652
      from Bhiwani, Haryana
      Dec 28, 2021
      Resolved
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      Resolved

      Address: 113bhiwni harayan

      I can't recive diamond in free fire ineed refund
      +1 photos
      Feb 5, 2022
      Complaint marked as Resolved 
      PayUMoney customer support has been notified about the posted complaint.
      Verified Support
      Dec 29, 2021
      PayUMoney Customer Care's response
      Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end and amount for same has been remitted to merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com to get the status at their end.
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        P
        Pankhu410
        Dec 28, 2021
        Resolved
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        Resolved

        Hello..

        I had placed an order with Uniioncase website on 1st of Dec.. but till today have not received any confirmation message, nor any updates.. The payment amount has also been deducted from my account.. I have also raised a ticket with PayU on their website.. it is 15 days now and no updates have deen sent on that too..
        I have a screen shot of the order placed..
        Please do something...

        Regards
        Pankhuri
        Korba
        +1 photos
        Jan 31, 2022
        Complaint marked as Resolved 
        PayUMoney customer support has been notified about the posted complaint.
        Verified Support
        Dec 30, 2021
        PayUMoney Customer Care's response
        Hi,

        We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

        • PayU, Merchant and Bank reference number.
        • Scan copy of bank statement indicating the debit for the required transaction.
        • Transaction date along with the amount.
        • Email id or phone number used for processing the transaction.
        • First 6 and last 4 digits of your card.
        • UPI / VPA if any used

        Regards,
        Team PayU
        no action being taken on raising a ticket too..
        please provide a viled email id for proper communication..
        chat assistance will not help
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          S
          sonaliwadhwa
          Dec 28, 2021
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          PayUMoney was our payment gateway on our e-commerce store and they stopped releasing funds from September 24, 2020 and we still have not received those funds.

          We have raised tickets regarding the issue on their website THRICE and all those tickets are "In Progress" and no one cares to respond to our queries. Every time we raise a ticket, they ask for Proof of Delivery for certain orders and we repeatedly provide them with the same, however, they just ghost us on the ticket afterwards until we raise another ticket and the cycle repeats.

          This is extremely unfair towards us as we are a small business and we rely a lot on the funds that come from our online website. Holding our funds and not communicating with us is super unethical and it messes up with our cash flow and our operations.

          This carelessness by PayUMoney has put us in debt with our vendors whom we are unable to pay even after selling their products because PayUMoney just WON'T RELEASE OUR FUNDS.
          PayUMoney customer support has been notified about the posted complaint.
          Hi! Apologies for the inconvenience. Request you to raise your concern via help.payu.in and our respective team will assist you with your query.
          sonaliwadhwa's [Complaint's author] reply, Mar 30, 2022
          Wow, did you even read the complaint?? No one responds on your chat support. Go take a look on the tickets raised from my account!!
          Email address: [email protected]

          I’ve tweeted, Direct messaged, raised tickets, sent emails, posted the complaint here but there’s absolutely nothing from your end.

          Bloody thieves!
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            M
            Manoj101993
            Dec 27, 2021
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            This company is master mind behind the fraud of groovy fashion. Kindly stop paying fund through PayU money
            PayUMoney customer support has been notified about the posted complaint.
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              A
              Appibhai
              from Mangalore, Karnataka
              Dec 27, 2021
              Resolved
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              Resolved

              Address: Kulshaker, Plama Icon
              Website: PayU.in

              Hello Team
              I purchased diamond of RS 150/- from https://gameskharido-doubles.in They have debited my money and have not give me Free fire Diamond.

              I want my money refunded Immediately
              Transaction No. [protected] for Rs 150.00 done for Free Fire TopUp has succeeded from payu team
              +1 photos
              Feb 1, 2022
              Complaint marked as Resolved 
              PayUMoney customer support has been notified about the posted complaint.
              Verified Support
              Dec 28, 2021
              PayUMoney Customer Care's response
              Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly at [protected]@gmail.com to get the status at their end.
              400 rupay refund sir plz daimand nhi mila sir

              Freefire Diamond fraud - Comment #3952702 - Image #0
              PayUMoney Customer Care's response, Feb 4, 2022
              Verified Support
              Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
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                S
                Sewakapps
                Dec 27, 2021
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                My all money is on hold this Is a fraud gateway my 7100₹+ money is on hold and there customer service not send any reply to me.
                +1 photos
                PayUMoney customer support has been notified about the posted complaint.
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                  S
                  shivam332
                  from Mirzapur, Uttar Pradesh
                  Dec 24, 2021
                  Resolved
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                  Resolved

                  Address: Mirzapur

                  My payu merchant id 6036583
                  On[protected] i received 22900/- money through the payu payment gateway. But they put these amounts on hold. So i try to reach customer care but no response to date. But i got one reply "your account on hold"
                  Why im wait for these days it's our hard earn money and also paying all gst and things. Why you refusing to deposit our money to the bank account. It's looks like a fraud thing.
                  I request your team please deposit our money in my account .. Don't play with us
                  Rajesh mishra
                  [protected]
                  acmp.[protected]@gmail.com
                  Jan 27, 2022
                  Complaint marked as Resolved 
                  PayUMoney customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 27, 2021
                  PayUMoney Customer Care's response
                  Hi,

                  As per our record, our team has responded to you on XD[protected], please check and revert for further follow ups.

                  Regards,
                  Team PayU
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                    M
                    MUJEEB RAHMAN COMMERCE
                    Dec 23, 2021
                    Resolved
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                    Resolved

                    Address: 2, iyappa chetty Street, Alreef residency opposite
                    Website: Clasicclub

                    Clasicclub website hoodies ordered in google pay online payment im ordered but still no response no order id its fraud i will be complain
                    +2 photos
                    Jan 27, 2022
                    Complaint marked as Resolved 
                    PayUMoney customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 27, 2021
                    PayUMoney Customer Care's response
                    Hi,

                    Please note that this is a successful transaction via PayU Id - [protected] at our end.
                    For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 103339_21122356 in order to get the status at their end.

                    PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues.

                    Regards,
                    Team PayU
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                      A
                      AstroAdvice
                      from Agra, Uttar Pradesh
                      Dec 23, 2021
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                      Address: Newagra, New Agra

                      We get to know about payumoney via Oriental commerce of bank which is now Punjab National Bank we are working with payumoney from last 3 years but from last 1 years they are not giving our amount back we have sent them multiple mails messages them multiple times but they are not replying for anything
                      PayUMoney customer support has been notified about the posted complaint.
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                        T
                        Tanzil Sheikh
                        Dec 21, 2021
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                        Address: I dont know

                        Sir, I purchased a diamonds of 150 rupees from payu money website. My money is debited but the diamonds are yet to come... Please refund my money... Thankyou
                        PayUMoney customer support has been notified about the posted complaint.
                        Hi,

                        PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues.

                        Regards,
                        Team PayU
                        Hi,

                        PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues.

                        Regards,
                        Team PayU
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                          P
                          Payumoney Customer Number,,760-2521-992
                          from Mumbai, Maharashtra
                          Dec 21, 2021
                          Resolved
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                          Resolved

                          Address: 4th floor peari town pilot no51

                          Shown fake website, take payment via you, later not deliver services, please stop payment and refund it to me...#payumoney
                          +1 photos
                          Dec 21, 2021
                          Complaint marked as Resolved 
                          Shown fake website, take payment via you, later not deliver services, please stop payment and refund it to me...how
                          PayUMoney customer support has been notified about the posted complaint.
                          Dec 21, 2021
                          Updated by Payumoney Customer Number,,760-2521-992
                          Shown fake website, take payment via you, later not deliver services, please stop payment and refund it to me...how to return
                          Verified Support
                          Dec 22, 2021
                          PayUMoney Customer Care's response
                          Hi,

                          PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues.

                          Regards,
                          Team PayU
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                            R
                            Rajesh Agarwals
                            from Mumbai, Maharashtra
                            Dec 20, 2021
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                            Address: Mumbai

                            How to contact?
                            PayUMoney customer support has been notified about the posted complaint.
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                              R
                              Rajesh Agarwals
                              from Mumbai, Maharashtra
                              Dec 20, 2021
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                              Address: Mumbai

                              I'm booking 2 ticket number [protected]xxx so do not confirm please check sir
                              PayUMoney customer support has been notified about the posted complaint.
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                                P
                                Payum0ney care compainO76O.252l.992
                                Dec 20, 2021
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                                Address: Delhi

                                How to cancel payment return money
                                PayUMoney customer support has been notified about the posted complaint.
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                                  Payumoney customer service760-2521-992
                                  from Mumbai, Maharashtra
                                  Dec 20, 2021
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                                  Address: Mumbai

                                  My new card do not active so how to activate my card.
                                  PayUMoney customer support has been notified about the posted complaint.
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                                    Payumoney customer service 760-2521-992
                                    from Mumbai, Maharashtra
                                    Dec 20, 2021
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                                    Address: Mumbai
                                    Website: www.payumoney.in

                                    You have tried to book 4 online tickets for Hampi monuments from the QR code available in the monument please solve my problem.
                                    PayUMoney customer support has been notified about the posted complaint.
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                                      Devraj triwadi
                                      from Mumbai, Maharashtra
                                      Dec 20, 2021
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                                      Address: Mumbai

                                      Card new apply for bank don not give
                                      PayUMoney customer support has been notified about the posted complaint.
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                                        Shwethalakshmy
                                        from Kottayam, Kerala
                                        Dec 20, 2021
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                                        I paid rs 1499 to buy a course from careerwill app. Money got deducted from my account but the merchant didn't received. I didn't received any email regarding this. I want refund. Transaction id:[protected]. From:Nirmala Devi K S
                                        +1 photos
                                        PayUMoney customer support has been notified about the posted complaint.
                                        Dec 20, 2021
                                        Updated by Shwethalakshmy
                                        I haven't received my money yet. I didn't received any email regarding this transaction. Only proof that I have is Google pay transaction statement. Kindly refund my money. Transaction id :[protected]

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