Claimed

PayUMoney Complaints & Reviews

3
Updated: Jan 27, 2026
Complaints 3777
Resolved
2133
Unresolved
1644
Contacts

File a complaint to PayUMoney

Having problems with PayUMoney?

File a complaint and get it resolved by PayUMoney customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

PayUMoney reviews & complaints page 29

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
M
Ml yogi
from jaipur, Rajasthan
Dec 29, 2021
Report
Copy

My s
amount 14500 not settlement in my bank from last 3 months when I have attached all documents
PayUMoney customer support has been notified about the posted complaint.
Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you with your query.
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Sreejan Mukherjee
    Dec 29, 2021
    Report
    Copy

    I paid through payumoney..but did not get it after waiting for a long time and can't track it.
    PayUMoney customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      M
      Mujibu
      Dec 29, 2021
      Resolved
      Report
      Copy
      Resolved

      I paid ₹ 1225 for asi taj mahal entry tickets but ticket were not generated.
      Date of booking 28/12/2021
      Upi reference id[protected]
      Do refund the amount asap.
      Dec 30, 2021
      Complaint marked as Resolved 
      I paid ₹ 1225 for asi taj mahal entry tickets but ticket were not generated. Date of booking 28/12/2021 Upi reference id 136205815169 Do refund the amount asap.
      PayUMoney customer support has been notified about the posted complaint.
      Verified Support
      Dec 30, 2021
      PayUMoney Customer Care's response
      Hi,

      Please note that this is a successful transaction via PayU Id - [protected] at our end.
      For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - PYU[protected] in order to get the status at their end.

      Regards,
      Team PayU
      Dec 30, 2021
      Updated by Mujibu
      Sir until now money was not refunded.
      Dec 30, 2021
      Updated by Mujibu
      Please make it refund ASAP
      Dec 30, 2021
      Updated by Mujibu
      Its not resolved.
      Verified Support
      Dec 31, 2021
      PayUMoney Customer Care's response
      Hi,

      PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, hence we are unable to process a refund from our end.

      Please contact your bank to raise a chargeback against your transaction/s if the concerned merchant is not providing the services/refund.

      Regards,
      Team PayU
      money not refunded. no reply from customer care
      This is the worse payment gateway
      They won't check the merchant details. They simply need money we are the consumers who are fools to get into the mess i lost 3500 rupees because of fraud merchant.

      I raised a ticket they'll tell to wait for come of days to resolve issue later they'll say your transaction is successful from our end you've to deal with the merchant directly.
      Then why the hell we req this payment gateway
      Totally screwed us
      Better don't use this payment gateway
      Helpful
      1 other people found this review helpful
      1 found this helpful
      2 Comments
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        A
        Amal27
        Dec 29, 2021
        Report
        Copy

        I have made an order from the website fasionoverload.com but there is no confirmation from the website or any link to track the order after 2 days. I have been paid the money through payumoney. There is no way to contact them as well.
        Attaching a copy of the email:
        Dear Amal Satheesan,

        Your transaction with YOGESHBHAI BHUPATBHAI MAKWANA was successful

        Transaction ID: 44bca6de941dafff9c6f
        Merchant Website:
        Amount Paid: 299.00
        Order Date:[protected]:46:12
        Customer Phone Number: [protected]

        For any information pertaining to the status of your order, please visit

        Thanks and Regards,
        PayU on behalf of YOGESHBHAI BHUPATBHAI MAKWANA
        email: [protected]@gmail.com
        PayUMoney customer support has been notified about the posted complaint.
        Hi, PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant on [protected]@gmail.com for refunds/replacements or any other service-related issues.
        Helpful
        1 other people found this review helpful
        1 found this helpful
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          2
          2243874652
          from Bhiwani, Haryana
          Dec 28, 2021
          Resolved
          Report
          Copy
          Resolved

          Address: 113bhiwni harayan

          I can't recive diamond in free fire ineed refund
          Feb 5, 2022
          Complaint marked as Resolved 
          PayUMoney customer support has been notified about the posted complaint.
          Verified Support
          Dec 29, 2021
          PayUMoney Customer Care's response
          Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end and amount for same has been remitted to merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com to get the status at their end.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            P
            Pankhu410
            Dec 28, 2021
            Resolved
            Report
            Copy
            Resolved

            Hello..

            I had placed an order with Uniioncase website on 1st of Dec.. but till today have not received any confirmation message, nor any updates.. The payment amount has also been deducted from my account.. I have also raised a ticket with PayU on their website.. it is 15 days now and no updates have deen sent on that too..
            I have a screen shot of the order placed..
            Please do something...

            Regards
            Pankhuri
            Korba
            Jan 31, 2022
            Complaint marked as Resolved 
            PayUMoney customer support has been notified about the posted complaint.
            Verified Support
            Dec 30, 2021
            PayUMoney Customer Care's response
            Hi,

            We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

            • PayU, Merchant and Bank reference number.
            • Scan copy of bank statement indicating the debit for the required transaction.
            • Transaction date along with the amount.
            • Email id or phone number used for processing the transaction.
            • First 6 and last 4 digits of your card.
            • UPI / VPA if any used

            Regards,
            Team PayU
            no action being taken on raising a ticket too..
            please provide a viled email id for proper communication..
            chat assistance will not help
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              sonaliwadhwa
              Dec 28, 2021
              Report
              Copy

              PayUMoney was our payment gateway on our e-commerce store and they stopped releasing funds from September 24, 2020 and we still have not received those funds.

              We have raised tickets regarding the issue on their website THRICE and all those tickets are "In Progress" and no one cares to respond to our queries. Every time we raise a ticket, they ask for Proof of Delivery for certain orders and we repeatedly provide them with the same, however, they just ghost us on the ticket afterwards until we raise another ticket and the cycle repeats.

              This is extremely unfair towards us as we are a small business and we rely a lot on the funds that come from our online website. Holding our funds and not communicating with us is super unethical and it messes up with our cash flow and our operations.

              This carelessness by PayUMoney has put us in debt with our vendors whom we are unable to pay even after selling their products because PayUMoney just WON'T RELEASE OUR FUNDS.
              PayUMoney customer support has been notified about the posted complaint.
              Hi! Apologies for the inconvenience. Request you to raise your concern via help.payu.in and our respective team will assist you with your query.
              sonaliwadhwa's [Complaint's author] reply, Mar 30, 2022
              Wow, did you even read the complaint?? No one responds on your chat support. Go take a look on the tickets raised from my account!!
              Email address: [email protected]

              I’ve tweeted, Direct messaged, raised tickets, sent emails, posted the complaint here but there’s absolutely nothing from your end.

              Bloody thieves!
              Helpful
              Found this helpful?
              1 Comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                M
                Manoj101993
                Dec 27, 2021
                Report
                Copy

                This company is master mind behind the fraud of groovy fashion. Kindly stop paying fund through PayU money
                PayUMoney customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  A
                  Appibhai
                  from Mangalore, Karnataka
                  Dec 27, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: Kulshaker, Plama Icon
                  Website: PayU.in

                  Hello Team
                  I purchased diamond of RS 150/- from https://gameskharido-doubles.in They have debited my money and have not give me Free fire Diamond.

                  I want my money refunded Immediately
                  Transaction No. [protected] for Rs 150.00 done for Free Fire TopUp has succeeded from payu team
                  Feb 1, 2022
                  Complaint marked as Resolved 
                  PayUMoney customer support has been notified about the posted complaint.
                  Verified Support
                  Dec 28, 2021
                  PayUMoney Customer Care's response
                  Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly at [protected]@gmail.com to get the status at their end.
                  400 rupay refund sir plz daimand nhi mila sir
                  PayUMoney Customer Care's response, Feb 4, 2022
                  Verified Support
                  Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
                  Helpful
                  1 other people found this review helpful
                  1 found this helpful
                  1 Comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    Sewakapps
                    Dec 27, 2021
                    Report
                    Copy

                    My all money is on hold this Is a fraud gateway my 7100₹+ money is on hold and there customer service not send any reply to me.
                    PayUMoney customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      shivam332
                      from Mirzapur, Uttar Pradesh
                      Dec 24, 2021
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: Mirzapur

                      My payu merchant id 6036583
                      On[protected] i received 22900/- money through the payu payment gateway. But they put these amounts on hold. So i try to reach customer care but no response to date. But i got one reply "your account on hold"
                      Why im wait for these days it's our hard earn money and also paying all gst and things. Why you refusing to deposit our money to the bank account. It's looks like a fraud thing.
                      I request your team please deposit our money in my account .. Don't play with us
                      Rajesh mishra
                      [protected]
                      acmp.[protected]@gmail.com
                      Jan 27, 2022
                      Complaint marked as Resolved 
                      PayUMoney customer support has been notified about the posted complaint.
                      Verified Support
                      Dec 27, 2021
                      PayUMoney Customer Care's response
                      Hi,

                      As per our record, our team has responded to you on XD[protected], please check and revert for further follow ups.

                      Regards,
                      Team PayU
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        M
                        MUJEEB RAHMAN COMMERCE
                        Dec 23, 2021
                        Resolved
                        Report
                        Copy
                        Resolved

                        Address: 2, iyappa chetty Street, Alreef residency opposite
                        Website: Clasicclub

                        Clasicclub website hoodies ordered in google pay online payment im ordered but still no response no order id its fraud i will be complain
                        Jan 27, 2022
                        Complaint marked as Resolved 
                        PayUMoney customer support has been notified about the posted complaint.
                        Verified Support
                        Dec 27, 2021
                        PayUMoney Customer Care's response
                        Hi,

                        Please note that this is a successful transaction via PayU Id - [protected] at our end.
                        For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 103339_21122356 in order to get the status at their end.

                        PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues.

                        Regards,
                        Team PayU
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          AstroAdvice
                          from Agra, Uttar Pradesh
                          Dec 23, 2021
                          Report
                          Copy

                          Address: Newagra, New Agra

                          We get to know about payumoney via Oriental commerce of bank which is now Punjab National Bank we are working with payumoney from last 3 years but from last 1 years they are not giving our amount back we have sent them multiple mails messages them multiple times but they are not replying for anything
                          PayUMoney customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            T
                            Tanzil Sheikh
                            Dec 21, 2021
                            Report
                            Copy

                            Address: I dont know

                            Sir, I purchased a diamonds of 150 rupees from payu money website. My money is debited but the diamonds are yet to come... Please refund my money... Thankyou
                            PayUMoney customer support has been notified about the posted complaint.
                            Hi,

                            PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues.

                            Regards,
                            Team PayU
                            Hi,

                            PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues.

                            Regards,
                            Team PayU
                            Helpful
                            Found this helpful?
                            2 Comments
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              P
                              Payumoney Customer Number,,760-2521-992
                              from Mumbai, Maharashtra
                              Dec 21, 2021
                              Resolved
                              Report
                              Copy
                              Resolved

                              Address: 4th floor peari town pilot no51

                              Shown fake website, take payment via you, later not deliver services, please stop payment and refund it to me...#payumoney
                              Dec 21, 2021
                              Complaint marked as Resolved 
                              Shown fake website, take payment via you, later not deliver services, please stop payment and refund it to me...how
                              PayUMoney customer support has been notified about the posted complaint.
                              Dec 21, 2021
                              Updated by Payumoney Customer Number,,760-2521-992
                              Shown fake website, take payment via you, later not deliver services, please stop payment and refund it to me...how to return
                              Verified Support
                              Dec 22, 2021
                              PayUMoney Customer Care's response
                              Hi,

                              PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues.

                              Regards,
                              Team PayU
                              Helpful
                              105 other people found this review helpful
                              105 found this helpful
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                R
                                Rajesh Agarwals
                                from Mumbai, Maharashtra
                                Dec 20, 2021
                                Report
                                Copy

                                Address: Mumbai

                                How to contact?
                                PayUMoney customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  R
                                  Rajesh Agarwals
                                  from Mumbai, Maharashtra
                                  Dec 20, 2021
                                  Report
                                  Copy

                                  Address: Mumbai

                                  I'm booking 2 ticket number [protected]xxx so do not confirm please check sir
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    P
                                    Payum0ney care compainO76O.252l.992
                                    Dec 20, 2021
                                    Report
                                    Copy

                                    Address: Delhi

                                    How to cancel payment return money
                                    PayUMoney customer support has been notified about the posted complaint.
                                    Helpful
                                    118 other people found this review helpful
                                    118 found this helpful
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      P
                                      Payumoney customer service760-2521-992
                                      from Mumbai, Maharashtra
                                      Dec 20, 2021
                                      Report
                                      Copy

                                      Address: Mumbai

                                      My new card do not active so how to activate my card.
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Helpful
                                      115 other people found this review helpful
                                      115 found this helpful
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        P
                                        Payumoney customer service 760-2521-992
                                        from Mumbai, Maharashtra
                                        Dec 20, 2021
                                        Report
                                        Copy

                                        Address: Mumbai
                                        Website: www.payumoney.in

                                        You have tried to book 4 online tickets for Hampi monuments from the QR code available in the monument please solve my problem.
                                        PayUMoney customer support has been notified about the posted complaint.
                                        Helpful
                                        115 other people found this review helpful
                                        115 found this helpful
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit