PayUMoney Complaints & Reviews

Ordered mangoes from fruitdeal.in which turned out to be fraud and payment of 1176.46 was done to fraud payu merchant called kiritbhai kalubhai bajaniya.

Fruitdeal.in support number and email ID mentioned on website turned out to be fraud and had raised complaint with payu who assigned me ticket number has not provided resolution so far and none of their indian number is reachable nor anyone responds. Order was placed on 24th March and complaint was raised with payu on 25th April
Have also logged complaint with cyber crime, Mumbai police

May 8, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Apr 05, 2022

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - pay_623c894a95a18_41389 in order to get the status at their end.

Regards,
Team PayU

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Address: 7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32, Gurgaon, Haryana, India - 122002

Hello, i raised a ticket too regarding this complaint, the person had made a payment of INR 81, 000 on 30th March 2022 and it has yet not been settled in my registered bank account.

I have been using PayUMoney since 2020 and i am facing this issue for the first time with such a big amount.

I don’t the reason why it is on hold but i need to get that settlement so please help me @PayUMoney on this!

My transaction ID:[protected]

May 5, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Apr 02, 2022

Updated by Jash Patel 6898 #consumercomplaints Please help me on this, it is a very very big amount for me

Verified Support

Apr 04, 2022

PayUMoney Customer Care's response Hi!

As checked, the given transaction is already settled on 02/04/2022. Please check your bank statement once. Please reach out to our team via help.payu.in in case any further assistance is required.

Regards,
Team PayU

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Transaction No. [protected] for Rs 1178.00 done for BHAVANABEN MANUBHAI HADIYA has succeeded from payu team

I got this sme

PayUMoney customer support has been notified about the posted complaint.

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Our funds are stuck with you since September 2020!!!

Unethical ###.

After a whole year of crying and begging you to release our funds, you sent this âsettlement releasedâ email on 10th January 2022 but the funds never came!

LIARS!!!

Never seen a company so big forcing their CUSTOMERs to feel helpless and beg for their own money!!!

May 9, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 31, 2022

PayUMoney Customer Care's response Hi,

We regret the inconvenience. Please share your Merchant ID or PayU IDs via https://help.payu.in/ so that we can assist you better.

Regards,
Team PayU

Mar 31, 2022

Updated by sonaliwadhwa Dude you do not respond on your chat portal. Give me a phone number to talk to.

Verified Support

Mar 31, 2022

PayUMoney Customer Care's response Please share your ticket ID so that we can get it checked.

Mar 31, 2022

Updated by sonaliwadhwa ZN[protected]
AT[protected]
KE[protected]
GV[protected]
SY[protected]

Verified Support

Apr 02, 2022

PayUMoney Customer Care's response As per our team, they have shared an addendum on your dashboard. Please accept the same for further process.

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I have paid for a mini laptop on 26 March 2022, but there's isn't any clarity about the order and not even any sort of customer support or contact is mentioned, where and how the order should be tracked.

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2022

PayUMoney Customer Care's response Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

Apr 11, 2022

Updated by SVP@2712 As the yet the product isn't received and refund the money being credited to payu money.

Verified Support

Apr 13, 2022

PayUMoney Customer Care's response Hi!

Please note, we are not able to view any transaction id on the screenshot you have shared. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

Apr 13, 2022

Updated by SVP@2712 Following is the screenshot shiwing the transaction id. The transaction was initiated on 23 March and yet the product isn't received hence request to refund the amount asap.

Verified Support

Apr 14, 2022

PayUMoney Customer Care's response Hi! Apologies for the inconvenience. As checked, this is a successful transaction via PayU id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

Apr 14, 2022

Updated by SVP@2712 Contact number:- [protected]
E-mail:- [protected]@gmail.com
Following above are the details.
Hence request a refund ASAP

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Address: APOLLO HOSPITAL

My mobile number is [protected]
And I paid my Paytm account
My Paytm number is [protected]

Mar 28, 2022

Complaint marked as Resolved

[email protected] 8851734005

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 30, 2022

PayUMoney Customer Care's response Hi! Apologies for the inconvenience. As checked, this is a successful transaction via PayU id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

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Hi Team,
I have done my payment for laser jet pro projector by online amount RS 588/- but till now I didn't receive my product. Even I didn't get any message for product related.
Below are the payment details.
Transaction No. [protected] for Rs 588.82 done for RAHULKUMAR BABUBHAI KATARIYA has succeeded from payu team

Regards,
Ravindhar.

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 29, 2022

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

Reply

R

Ravip99

from Hyderabad, Telangana

Aug 3, 2022

HI,
sorry for the late response, here I have attached transaction details, regarding issue.

Reply

R

Ravip99

from Hyderabad, Telangana

Aug 16, 2022

Hi

Any update.

Reply

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Refund of INR 6230 was initiated by merchant on 24th Feb 2022 but its not credited in my card account. Received mail confirmation from payu on 24th Feb 2022 but amount is still not credited in credit card account.

May 8, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Mar 28, 2022

Updated by indransec The txn id of the refund initiated is [protected]

Verified Support

Mar 28, 2022

PayUMoney Customer Care's response Hi! As checked, you have raised the chargeback against PayU id [protected]. Please check with your issuing bank for further assistance on the same

Mar 28, 2022

Updated by indransec Bank says they don't see any refund credited to my account still. But INR 6230 has been refunded by merchant via payu to my credit card which was charged for INR 6230. So, where is the money stuck ? Please provide some details ?

Verified Support

Mar 30, 2022

PayUMoney Customer Care's response Hi! As checked, you have raised the chargeback against PayU id [protected]. Please check with your issuing bank for further assistance on the same

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Website: projector-cinemax-com.myshopify.com

Transaction No. [protected] for Rs 588.82 done for VIOLETS CLOTHING has succeeded from payu team
This item not delivered and no information from seller. Please refund the amount from payu.

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 28, 2022

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

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Dear Sir, I had make a Payment to Your Merchant :- ENAM Vide Transaction Id :[protected] and Amount :- 65600.00 on Dated 15/03/2022.Said Merchant is Fraudster He is doing online fraud to consumer He is only picking money through you and donot deliver any product against this. Kindly arrange for a refund of my amount back into my Bank account which has been debited by you.

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 28, 2022

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

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Address: [email protected]

I have made the payment to this merchant more than 10 days ago and till now there is no update from the merchant. The product has still not been shipped also and the merchant has not responded to any of my e-mails asking for an update also. I think this merchant is a fraud and is cheating innocent customers like me. I request you to help me in blacklisting this merchant and take legal action against the merchant.

The website name is https://chairexpert.in/ The cheating seller has taken down the website also.

The website from which I made the purchase does bot even exist or load anymore. This is a clear case of fraud, cheating and scam by the sellers

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 28, 2022

PayUMoney Customer Care's response Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

Mar 29, 2022

Updated by Vishal B Kulkarni Hello Support,

This kind of response from a reputed company as PayUMoney is totally unacceptable. How can you just wash your hands off saying the money has been sent to the merchant. Does this mean that you support criminal fraudulent people to cheat innocent people? You are enabling these criminals to cheat people and get away with the crime. PayUMoney should verify merchants before giving payment gateway access or are you only interested in getting your commissions and not care if innocent people are being cheated using your infrastructure.

I request you to take this matter more seriously and blacklist the merchant and take Police and Legal action against the criminals.

The website name is https://chairexperts.in/

Thanks,

Vishal B. Kulkarni

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I have placed an order worth 2399 from amazon upi through Payumoney to Truphe.com
The money is deducted but the transaction is failed.
Can you please revert this transaction.

Please find the transaction details below :
Bank Reference ID :[protected]
Requested by : pa******[protected]@indus
Date : 14 March 2022 9:46 PM
amazon UPI : [protected]@apl

Apr 4, 2022

Complaint marked as Resolved

The complaint still not resolved event after contacting them directly.

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 26, 2022

Verified Support

Hi,

We are unable to see the provided transaction (Protected). Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regrds,
Team PayU

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I have placed an order i did not got the future information about it
Transaction I'd[protected]

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 24, 2022

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

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I made transaction on 21 /03/2022 an amount of 608 rupees to TTD my amount debited from my account but the tickets were not booked

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 24, 2022

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Hi,
On 8 march i purchased product and given
[protected] transaction id. But still not getting any product. Why you giving these tyoe of service. Pls retrun my amount.

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 21, 2022

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

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Dear Sir,

Sub: Fraudulent transaction for 2.2 lacs
Ref: SBI PRIME Credit Card 4047 xxxx xxxx 3602

On Thursday January 27, I got a call from a Mr. Vijay (Mobile number: +[protected] who claimed to be a staff of State Bank of India (Employee ID: SBI 800502) from Nungambakkam branch regarding my previous request to upgrade my credit card and took my OTP to freeze 3 transactions (2*90, 000 and 1 * 40, 000).

Subsequently, I got a call from SBI credit card helpdesk to advise them that this is a fraudulent transaction and they have raised a dispute with the merchant (Payu Payment – GyftrVi Gurgaon).

I called Vijay yesterday and asked him to reverse. Vijay is assuring me that the amount has only been frozen and will be credited back to my account in a day or two.

SBI advised me lodge an FIR with the nearest police station to investigate and assist in reversal of this fraudulent transaction.

Thanks & Regards

Navin Vijaykumar

Mobile:[protected]
Email : [protected]@gmail.com

PayUMoney customer support has been notified about the posted complaint.

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Address: 1/6 Laxminagar Near rcm bazaar Pimple gurav Pune 411061

I got a call from a lady she told me that she has called from axis bank to activate the reward of the credit card points. And took all the information from me. And now there is a fraud transaction done to payu of Rs 180000
I have not made any transactions to payu please help me and return the amount its a request please help me i am very poor i cannot pay such a big amount. I need justice

Apr 22, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Mar 17, 2022

Updated by Steffi Motivel Please respond

Verified Support

Mar 21, 2022

PayUMoney Customer Care's response Hi, we are really sorry about this and totally understand your concern over here. We'd suggest you to raise this immediately to the Cyber Cell office and they shall assist you further. Please note, that all transactions processed through PayU payment gateway are processed with a Two-factor authentication mechanism. All the transaction/s are processed only after the 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password and UPI details with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s. In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to the nearest Cyber cell office and they shall facilitate you on the further process.

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On 8th march my transaction was failed but money was deducted.I spoke with my bank and they told me that money refund was not initiated from your side. Please look in this matter it is very urgent.it has been more than 8 days now.

Apr 20, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 23, 2022

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Reply

Soham7797's [Complaint's author] reply, Mar 23, 2022

reference number: 206712085716
card last 4 digit - 6003
first 4 digit -508968
amount - 45000 rs
date of transaction- 8th march
phone number- 8420266519
email id - [email protected]

national consumer complaint number- 3369583
bank says you have not initiated the money refund.
It has been more than 15 days now, i will seriously take major action now.

PayUMoney Customer Care

from Gurgaon, Haryana

Mar 25, 2022

Verified Support

Hi,

We regret to inform you that the transaction with the PayU ID: [protected] has been failed and we have not received funds against the same.

In case of an accidental debit, the amount should be auto reversed into the source account within 5 to 7 working days (Excluding Saturday, Sunday, and bank holiday).

We request you to kindly contact the customer support team of the card/account issuing bank, in case the amount is not reversed into the account within the mentioned time.

We appreciate your understanding with regard to this matter.

Regards,
Team PayU

Reply

Soham7797's [Complaint's author] reply, Mar 26, 2022

I spoke with my bank and they said that the money is not reverted from your side and it has been more than 15 days. Please give me your contact details so that we can clear this matter.

Soham7797's [Complaint's author] reply, Apr 4, 2022

Hey my bank is telling me that the transaction was successful and settled and the money was not reversed from your side.Please help me out it has been more than 25 days now.Please help me.

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Address: PayU Payments Private Limited , Surya Chambers, 5th Floor, Kaveri Nagar, Murgesh Pallya, Bengaluru, Karnataka 560017

Respected Sir

I am D R Sriharsha Regarding one of my Fraud merchant transaction raised complaint on 24th Feb with Ticket ID QN[protected] and OY[protected].

And both were not resolved and it's showing as closed without resolving the issue.

And Payu has blocked my mails like that I got the mail.

Here I am requesting you to intervene and resolve the issue.

This is with respect to recent transaction done on 21st February 2022 using Payu money of 11000.00 Rs using Axis Bank credit card ending no 8345.

The Algo Trading was the Mechant name and after receiving the payment he is not accessible and not receiving calls and not got the product also.

Here I am requesting you to kindly stop the payment to him and do the needful.

Here I am requesting you to kindly do the investigation on this merchant and kindly not encourage such fraudulent transactions.

Since more than 20 days I am requesting Payu money care but they blocked my mail and were not accessible.

kindly do the needful.

Apr 22, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 21, 2022

PayUMoney Customer Care's response Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

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Address: Mahabir Bazar, Main Road, Near Sheika Photo Studio, Infront Of Sai Medical Store

Hello team,
I've been trying to contact the merchant for the tracking of my order (please find the details in the attachment) since a week but there's been no response.
Kindly help me out.

Apr 19, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2022

PayUMoney Customer Care's response Hi! We are not able to trace any transaction with the given information. Please share below mentioned details via help.payu.in for further assistance.
• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

PayUMoney Complaints & Reviews

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PayUMoney reviews & complaints page 23

Fraud Payumoney merchant

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My Settlement has not been received/ Date is Breached

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I have ordered but not delivered till yet, payment done online

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Funds not received

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Laptop order

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Shoes

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Product not received

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Refund of INR 6230 not yet received

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Paid amount using payu for a transaction24912891223 ,but item not delivered so request refund

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Regarding Payment to Fraudster through paybiz on Dated 15/03/2022

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Ordered office Chairs but not delivered and no response

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Failed transaction with money deducted.

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Track order

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Debit of money

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14817296505 it is my transaction id but product not received

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Urgent : Unresolved Fraudulent Credit card transaction through Payu

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Fraud transaction from credit card

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Transaction got cancelled but refund not initiated from your side

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Fund Transaction

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Can't track my order

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