PayUMoney Complaints & Reviews

Refund not credit my account and I don't want to go to the store and

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I pay the 480 rupees for two id top up diamonds...but i did not receive the diamonds... please give my diamonds

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PayUMoney Customer Care

from Gurgaon, Haryana

Dec 20, 2021

Verified Support

PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.

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Address: 7th Floor, Pearl Tower, Plot No 51 Institutional Area, Sector 32, Gurgaon, Haryana, India - 122002

Website: www.payu.in

I was uploaded all documents since more than 20 days and it was showing it will take 2 business days after 3 days i was opened a ticket on 11th dec, they are not providing any update afer that, no message anything.
On 13th dec they edited my ticket resolution to 16th dec but then also no resolution and today its 19th dec. I have 7k+ in my payumoney account.

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Dec 20, 2021

Verified Support

Hi, please help us wi the needful Merchant ID for assistance.

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Shown fake website, take payment via you, later not deliver services, please stop payment and refund it to me

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Jan 27, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2021

PayUMoney Customer Care's response Hi!

Apologies for the inconvenience. As checked, this is a successful transaction via payment Id[protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on vaishnavisales.[protected]@gmail.com for further assistance with your query.

Regards,
Team PayU

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Address: Post Village Bajhera Kalan Block Dhaulana, Tehsil Dhaulana district Hapur

Red Fort ticket not generate after deduction balance

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Jan 25, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 20, 2021

PayUMoney Customer Care's response Hi!

Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

Regards,
Team PayU

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Address: n-217, new atish market, Mansarovar

Website: www.payu.in

My payumoney customer I'd 5886925
My settlement amount 14157 INR hold from last months I have submitted all documents bills and delivery proof but not responding from payu and not respond of tickets last 9 December 21. Please settlement my amounts

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Dear PayU money team,

A merchant website https://uniioncase.myshopify.com is registered for payment through your platform. They are not delivering any services after getting money from the customer.
I made a payment of Rs 469.64 via Transaction No. [protected] on their website on 8/12/2021. However I have received no response from them since then.
It seems to be a fraud website registered on your platform.
Kindly help.

Jan 19, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2021

PayUMoney Customer Care's response Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on info.[protected]@gmail.com to get the status at their end.

Dec 16, 2021

Updated by rahulakhmani I am informing you of a fraud merchant registered on your platform. If the money has been remitted to the merchant and you can't help me get any refund for the same, at least acknowledge that you will look into the matter to block the merchant so that he does not defraud any more people in future. This is the least you can do. If your processes of on boarding the merchants are so lax, you really need to do something to ensure consumer protection from fraud merchants.
I have already contacted the merchant regarding the order but neither have I not got any reply nor am I expecting any in the future since the only motive of this merchant is to take prepaid orders and then not deliver any product.

Verified Support

Dec 17, 2021

PayUMoney Customer Care's response Hi! We have already notified our team, they will take necessary action as per the process.

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My payu merchant id is 6779700

Put my more then 1 L amount on hold.
So i try to reach customer care but no response to date.
But i got one reply "your account on hold".
Why i am wait for these days it's our hard earn money and also paying all gst and things. Why you refusing to deposit our money to the bank account.

I request your team please deposit our money.

Thanks

Jan 17, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 16, 2021

PayUMoney Customer Care's response Hi,

We have shared your concern with our team, they will check and assist you at the earliest.

Regards,
Team PayU

Verified Support

Dec 17, 2021

PayUMoney Customer Care's response Dear Merchant,

Please be informed that your account has been released from Hold. Settlement will be processed in 2 working days (excluding Saturday, Sunday & Bank holidays)

Regards,
Team PayU

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Website: silverstore. in

No response from merchant.
Transaction id. [protected]
Amt Rs. 299
Date 29 srpt 2021
Merchant name. Silverstore

+1 photos

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 15, 2021

PayUMoney Customer Care's response Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on info.[protected]@gmail.com to get the status at their end.

Dec 19, 2021

Updated by Vindhyasree No response from merchant. Please confirm whether merchant site is fake?

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V

Vindhyasree

from Guntur, Andhra Pradesh

Dec 19, 2021

No response from merchant. Please clarify whether site is fake?

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Address: Kalyan road bhiwandi shashtri nagar star nursing home hospital 1 nursing home hospital 1st floor, Opp power house star nursing home hospital 1st floor

19/11/2021 i place order at instagram advertisement stalkcases and payment done by pay u money to muneshbhai pravinbhai bhaliya and after 25 days they didn’t give me update related my product they doing online fraud with me at below I attached all my copy of payment kindly help me out

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Jan 14, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Dec 14, 2021

Updated by Umme aiman Plz delete my complaint I’ll received too much fraud calls

Verified Support

Dec 14, 2021

PayUMoney Customer Care's response Hi,

PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues.

For account delete, please visit help.payu.in to raise the request from the registered account so that our team can do the needful.

Regards,
Team PayU

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Bajaj Emi card no: 203040XXXXXX5618
loan no(BAJAJ): 6L8ECFHR375333

I am facing issue related with a transaction done online on mi store dated 8th dec 2021.

The loan amount is 64999. The order is auto closed due to payment timeout but the amount deducted from my bajaj emi card and loan account got generated (6L8ECFHR375333). EMI will be going to start soon. Please help me.

Please look into this issue at earliest.

Dec 16, 2021

Complaint marked as Resolved

I received the amount back after multiple mails to bajaj finserv.

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2021

PayUMoney Customer Care's response Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

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Transaction No. [protected] for Rs 229.00 done for HADIYA DHARMESH MADHUBHAI has succeeded from payu team

+1 photos

Jan 14, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2021

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 26757_211203:36 in order to get the status at their end.

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D

DrShahzad Alam

Mar 31, 2022

I have also paid but things not delivered .Transaction No. [protected] for Rs 1178.00 done for BHAVANABEN MANUBHAI HADIYA has succeeded from payu team

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PayUMoney Customer Care's response, Apr 2, 2022

Verified Support

Hi,

Please note that this is a successful transaction via PayU Id - 14852447986 at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 23873110442007 in order to get the status at their end.

Regards,
Team PayU

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I am doing transaction using payUmoney and I transfer my money to payU but my transaction showed failed and money is deducted from my bank account so I want my money back.

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Address: H.no2 west ramdass bhatta bistupur jamshedpur jharkhand

Deducted my money but noproducts deliver

+1 photos

Jan 14, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 12, 2021

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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I have tried to book 2 online tickets for Hampi monuments from the QR code available in the monument.
I opened the website and made payment of Rs. 70 using my upi id.
I approved the payment from Amazon.in app.
Amount is deducted from the bank account but tickets were not generated and payment page showed that payment was successful.
I request you to pls look into the matter and refund my amount.
Payment particulars are given below as per Amazon.in app:
Paid to Archaeological
Amazon Pay UPI
09 Dec 2021, 09:44 AM- ₹70
Requested by
as******[protected]@hdfcbankRequested to
State Bank of India ******9427₹70
Bank Reference ID[protected]

Jan 14, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2021

PayUMoney Customer Care's response Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant asimustsee.nic.in directly to get the status at their end.

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Address: [email protected]

Your transaction with VINOD PRAGJIBHAI GOPANI was successful

Transaction ID: 3f7ee5a04c27f907e17b
Merchant Website:
Amount Paid: 2485.00
Order Date:[protected]:39:20
Customer Phone Number: [protected]

For any information pertaining to the status of your order, please visit

Thanks and Regards,
PayU on behalf of VINOD PRAGJIBHAI GOPANI

Did not receive the goods nor amount

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Address: [email protected]

First complaint
Your transaction with VINOD PRAGJIBHAI GOPANI was successful

Transaction ID: 3f7ee5a04c27f907e17b
Merchant Website:
Amount Paid: 2485.00
Order Date:[protected]:39:20
Customer Phone Number: [protected]

Jan 14, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Dec 08, 2021

Updated by ludhia kavuri Sir
I have done the transaction as below and the amt I have not received back to my account as GRE did not accept the amount.

Transaction ID
O-2BJ934347B381540S

Transaction date
Feb 6, 2021 18:24:27 GMT+05:30

Seller
ETS GRE Services
[protected]@ets.org

Instructions to seller
You haven't entered any instructions.

Shipping address
sahrudai bondalapati
202, sri sai keerthi residency
hyderabad
Telangana
500090
India

Description Unit price Qty Amount
$213.00 USD 1 $213.00 USD
Subtotal $213.00 USD
Total $213.00 USD
Payment sent to [protected]@ets.org
The final payment amount may change when the seller completes the order.

Verified Support

Dec 09, 2021

PayUMoney Customer Care's response Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com to get the status at their end.

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I ordered jacket 30 Nov but order not received till time my money deducted please help me urgently

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Jan 10, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 09, 2021

PayUMoney Customer Care's response Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly at [protected]@gmail.com to get the status at their end.

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Address: H.No.25-13/8/3, Besides Kousalya Residency

Due to oversight I made payment of Rs.20499 to Salebaazar.com. please stop the same immediately.

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Address: Hyderabad

Due to oversight I made payment of Rs.20499/- using my axis bank credit card. Please stop the payment and refund d the same

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PayUMoney Customer Care

from Gurgaon, Haryana

Dec 9, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

PayUMoney Complaints & Reviews

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PayUMoney reviews & complaints page 30

Refund not credit my account

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I'm complaining free fire top up payments

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Payumoney Not verifying my verification documents for payment settlement

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Online fraud internet

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Red Fort ticket

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Amount

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Complaint regarding a fraud merchant

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Put money on hold. No any settlement

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Money deducted but goods not received

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I done my payment through payu money and got cheated by payu money user

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Amount debit but not credit to the merchant (Xiaomi)

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Purchased a jacket but didn't get any response.. Please help!!

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I am doing transaction using payUmoney and my deducted from my bank account so I want money back

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Payu payments private ltd

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PayUmoney ASI ticket not generated after payment A

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Payment transaction done for Rs 2485

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Payment transaction done for Rs 13000 & 2485

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Order not received my money deducted

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Stop payment

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Stop my last transaction

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