PayUMoney Complaints & Reviews

Address: Telangana bhavan,new delhi

Sir gd afternoon...i have visit Taj Mahal...i booking tickets throw netbanking 1003 rs of amount debited my account but tickets are not genarated...how can my amount credited

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Address: 1/b room no 702 sec 34, Mansarrovover complex

My name is pratidnya
my phone pay no=[protected]
my transection id [protected]
i order from lizza club and i did online payment but we are no getting any update from order i want to cancel the product do this ASAP

+1 photos

Apr 14, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 11, 2022

PayUMoney Customer Care's response Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

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V

Vandhana Rai

Apr 29, 2022

Hello.
I ordered clothes from jodhpur with ID:
[protected]
[protected]
[protected]
The merchant has not sent my orders.
Keeps changing dates.
I want them to refund please

I m complaining for my order - Comment #3990356 - Image #0

I m complaining for my order - Comment #3990356 - Image #1

I m complaining for my order - Comment #3990356 - Image #2

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Vandhana Rai's reply, Apr 29, 2022

Please assist

PayUMoney Customer Care's response, Apr 30, 2022

Verified Support

Hi,

Please note that this is a successful transaction via PayU Id - 14601639780, 14776545511 & 14810898911 at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 12914604, 14515622 & 14856001 in order to get the status at their end.

Regards,
Team PayU

P

Praagadeesh Saravanan

Jun 3, 2022

I am order in shirt and pant not received and payment was successful
Transaction Id - [protected]

I m complaining for my order - Comment #4002915 - Image #0

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On 8th march 2022 my money was deducted from my account but my transaction got cancelled from your merchant site. My bank told me that no refund was initiated from your side.Please help me fast because its my college fees. Here is the message from my bank after the transaction.
Rs. 45, 000.00 debited from A/C XXXXXXXX650498 through Debit card on 08/03/2022 at 12:58:29. A/C bal. Rs. 0.56 .085716 -SANDIP HOSTE NASHIK.
Please help me.

Apr 20, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 11, 2022

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

Reply

Soham7797's [Complaint's author] reply, Mar 13, 2022

the phone number used is 8420266519 and email id is [email protected]

PayUMoney Customer Care

from Gurgaon, Haryana

Mar 15, 2022

Verified Support

Hi,

We're unable to find the transaction with the given details. Please share • First 6 and last 4 digits of your card so that we can assist better.

Regards,
Team PayU

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Soham7797's [Complaint's author] reply, Mar 15, 2022

first 6 digit is 508968 and last 4 is 6003

Soham7797's [Complaint's author] reply, Mar 15, 2022

payment was done on 08/03/2022 at 12:58:29 to Sandip Foundation Hostel Nasik

PayUMoney Customer Care

from Gurgaon, Haryana

Mar 15, 2022

Verified Support

Hi,

We regret to inform you that the transaction with the PayU ID: [protected] has been failed and we have not received funds against the same.

In case of an accidental debit, the amount will be auto reversed into the source account within 5 to 7 working days (Excluding Saturday, Sunday, and bank holiday).

Kindly contact the customer support team of the card/account issuing bank, in case the amount is not reversed into the account within the mentioned time.

We appreciate your understanding with regard to this matter.

Regards,
Team PayU

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Soham7797's [Complaint's author] reply, Mar 15, 2022

i spoke with my bank and they told me that refund money initiation was not made from your side.Please look into this matter, its really urgent.

Soham7797's [Complaint's author] reply, Mar 17, 2022

Hey please respond

PayUMoney Customer Care

from Gurgaon, Haryana

Mar 25, 2022

Verified Support

Hi,

As informed, kindly contact the customer support team of the card/account issuing bank, in case the amount is not reversed into the account within the mentioned time.

Regards,
Team PayU

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Address: Fast71

I am Diamond subscribe but not show subscribe please help me

+1 photos

Mar 8, 2022

Complaint marked as Resolved

Please reply back and solw my problem

PayUMoney customer support has been notified about the posted complaint.

Mar 08, 2022

Updated by My Lifes Please help me

Mar 08, 2022

Updated by My Lifes Please help my transition id

Mar 08, 2022

Updated by My Lifes App show not subscribe

Verified Support

Mar 10, 2022

PayUMoney Customer Care's response Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

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Address: Guntur

Hello Team,

I have purchased few products on 08/03/2022 in one of the websites
https://jiyana-store.myshopify.com and the amount looks to be credited to VINODBHAI SAGAPARIYA.

This looks to be a fraud merchant. Can you please block this merchant from PAYUMONEY and prevent him from doing any further fraudulent transactions.

Apr 9, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Mar 08, 2022

Updated by Navgad214 (Transaction No XXXXX for Rs 1096.000 done for AXIT VINODBHAI SAGAPARIYA has succeeded from payu team) .

Please provide us this merchant contact info, Email and registered address. We will go ahead and raise cyber complaint for this guys.

Verified Support

Mar 09, 2022

PayUMoney Customer Care's response Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

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I have made a payment on 24/2/2022 through payu and I have not received my parcel of dancing cactus product yet

+2 photos

Apr 8, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 08, 2022

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

Regards,
Team PayU

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I have order my dress from lizzaclub website, my order was confirmed, but till now I have no idea when will i receive it and how to track it . I need these informations or else refund my money back now . There is no response form that website for the questions asked very bad response it seems that website is just a scam pls send my money back or I need my order as soon as possible or a tracking link of my order
I have order it on 3rd March about 5 dress in total for 975 rs refund my money back

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 7, 2022

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

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Address: Bamor tonk Rajasthan

Website: Smart watch order cancelled

Cancelled my order but not refund

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 5, 2022

Verified Support

Hi,

For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly.

Regards,
Team PayU

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Address: SCO 156-157, Second floor, Sector 34-A Chandigarh

Hi Team, I was purchase some products on this website https://kids-special-marts.myshopify.com/. but today this website is not working and not answer to us. but this guys used your payment gateway so I think you have all information for this guys. this guys doing fraudulent Activity using PayU money gateway. I have send you Sms text when we have done payment for the product.
(Transaction No. [protected] for Rs 526.40 done for AXIT VINODBHAI SAGAPARIYA has succeeded from payu team) .
Please provide us this guys contact info and Email and registered address. then we will go ahead and raise cyber complaint for this guys.

Thank you

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 7, 2022

Verified Support

PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.

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This is proof for the payment was made timely as per due date and also the same timeline. As per my records not bad and its I think very good. But as per your behaviour is worst in my experience its very stupidity. I don't accept this type of behavior. Please note on now I going to file a case with lazypay due to marked to me a late fee Rs.95. Its should be very dangerous app, I ever seen. I will be stop to use this card for this type of experiences. So as per this situation you please revised all of this with refund this money as deducted and revert back to me. Please note I have more proofs regarding this case for you now going as per your stupidity. And look at all my records and now who's record and judge why it happened. If I have a bad cibil score you do it for you I will not leave anyone. I don't listen to any drama.

The ticket number assigned to your case is 13794758

+2 photos

PayUMoney customer support has been notified about the posted complaint.

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LazyPay

from Mumbai, Maharashtra

Mar 9, 2022

Hey, We sincerely apologize for the trouble that has been caused to you. We would request you to please write us at [protected]@lazypay.in so that we can look into this for you and assist you with your query.

Reply

LazyPay's reply, Mar 9, 2022

Hey, Apologies! We hope that your issue has been resolved now as we can see that our team has replied to your concern Via email in case number 13794758.

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This is proof for the payment was made timely as per due date and also the same timeline. As per my records not bad and its I think very good. But as per your behaviour is worst in my experience its very stupidity. I don't accept this type of behavior. Please note on now I going to file a case with lazypay due to marked to me a late fee Rs.95. Its should be very dangerous app, I ever seen. I will be stop to use this card for this type of experiences. So as per this situation you please revised all of this with refund this money as deducted and revert back to me. Please note I have more proofs regarding this case for you now going as per your stupidity. And look at all my records and now who's record and judge why it happened. If I have a bad cibil score you do it for you I will not leave anyone. I don't listen to any drama.

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Address: C23V+P6 Gurugram, Haryana

Hello Sir, On 13/02/22 i have made a payment 6000 in payu through link from the merchant nidhi oberoi and she is not replying me and on 20/02/22 I message her for refund and she told me 1000rs charge for refund and you will get refund in 10 min. Neither l get my refund nor she is replying now. So i requested you to take some serious action on this matter and give my 7000 total refund to me. So its my humble request to you please provide me my all money back as soon as possible.
So please do the needful and help me out and reply me.

Transition Id - [protected], [protected], [protected], [protected], [protected]

Thanks & Regards

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 6, 2022

Verified Support

Hi,

We regret the inconvenience. We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: 108, Tirupati Nagar-A, Near Charan Nadi Govt. School, Nadi Ka Phattak, Charan Nadi Jaipur

Dear Sir/Madam,
I have placed an order no.#SS1054 Dated:- 24/02/2022 amount paid INR 589.00
Ref. no. [protected]IGANBOQEX4 Date:- 24/02/2022 PayU Payments Private Limited but I have not any status of my order and not any contact about it. So I want to received my item otherwise my money refund to my account.

+1 photos

Apr 6, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Mar 04, 2022

Updated by Omesh Kumar Gour Dear Sir/Madam,
I have placed an order no.#SS1054 Dated:- 24/02/2022 amount paid INR 589.00
Ref. no. [protected]IGANBOQEX4 Date:- 24/02/2022 PayU Payments Private Limited but I have not any status of my order and not any contact about it. So I want to receive my item otherwise my money refund to my account.

Mar 04, 2022

Updated by Omesh Kumar Gour Dear Sir/Madam,
I have placed an order no.#SS1054 Dated:- 24/02/2022 amount paid INR 589.00
Ref. no. [protected]IGANBOQEX4 Date:- 24/02/2022 PayU Payments Private Limited but I have not any status of my order and not any contact about it. So I want to receive my item otherwise my money refund to my account.

Verified Support

Mar 06, 2022

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues.
We advise you to please get in touch with the issuing bank and initiate an official complaint (Dispute) regarding the same, in case if the concerned merchant is not providing the services.

Regards,
Team PayU

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My payu merchant id 8497231
On 01/02/2022, 27/02/22, have received a total amount of RS. 608, 000/- money through the payu payment gateway from the clients for my business. But they put these amounts on hold. I tried to contact them many a times but in vain. As they requested I have submitted all the required documents but they are just careless and purposely doing this.
Just a message your amount is on hold pls submit the required documents. Even they sent a message you will receive a call in 24hrs to 48hrs but they never called. I have been harassed by payu for such carelessness. I try to reach customer care but no response to date. But i got one reply "your account on hold"
Why i need to wait to get my hard earned money. It's looks like a fraud thing.
I request your team please deposit our money

Apr 8, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2022

PayUMoney Customer Care's response Hi,

We deeply regret the inconvenience. We will check with our team and assist you at the earliest.

Regards,
Team PayU

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Website: www.payumoney.com

We are facing a lot of transaction failed issues.
Tried contacting you but didn't get any revert back.
I have been trying these people since 14th Feb but no help was received.

We are considering to move to another gateway like ccavenue or citrus payment as we are not able to get proper customer service.

Requesting for a Dedicated Account Manager as soon as possible to resolve this issue.

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Sir,
I have paid a merchant whose account belong to pay u using transaction-id
Payumoney.[protected]@indus on 27/02/2022 but now the merchant site is unavailable.

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Mar 3, 2022

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Near bus stand, Ganeshnagar, Ganesh Mandir, Ganeshnagar

Website: Nothing

I am Complaints about Payu. he Deducted Rs 501 From My Account Without Any Reason. Pls Fix This Issue. & Credit My Money To My Ac.

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Address: Office Number 101/103, Silver Hub Complex, Near SPB School, Bopal Road, Ahmedabad 380058 GUJARAT

I ordered a tshirt from luxurychoice.in and paid the amount online through payu but there was no status of my order even for several weeks so when i looked into the matter the website turned out to be fake and that i was not the first one to be scammed this way many more people have complained about it and i am shocked that no one has done anything about it this website should be banned and people should get back their money. When u order from the website it asks u to make the payment online to the account of NIKULKUMAR RAVATBHAI DER on payu.Please look into the fact that scammers are making accounts on payu and taking money . I would just like for my money to be refunded

+2 photos

Apr 4, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 02, 2022

PayUMoney Customer Care's response Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

Mar 03, 2022

Updated by shalinda i did try to contact the phone number[protected] on the website as well as the email [protected]@luxurychoice.in and both did not work turns out the whole site is fake that is why i reached out to you guys so i[censored] could please look into that and refund my money thatd be great yea

Verified Support

Mar 04, 2022

PayUMoney Customer Care's response Hi! Please note, PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed and settled, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback with your issuing bank against this transaction.

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Transaction No. [protected] for Rs 598.00 done for VAISHALI has succeeded from payu team

I ordered on 23rd Feb 2022 but have not received the order till date.

My two emails to their customer service email ( [protected]@gmail.com ) is also not replied too till date.

Kindly do the needful to refund my money.

+2 photos

Apr 17, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 17, 2022

PayUMoney Customer Care's response Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

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A

Ankita Dave Thakore

Mar 17, 2022

Hello, Till when I will get to know about any update.

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A

Ankita Dave Thakore

Mar 19, 2022

I have already made them multiple times but have not received any response from them.

The store is also not opening since the second day I did the payment.

I request you to kindly resolve my problem as I have paid but not received any delivery of the ordered products

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PayUMoney Customer Care's response, Mar 21, 2022

Verified Support

Hi! As informed earlier, this is a successful transaction via PayU Id - 14751666405 at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [email protected] for further assistance with your query.

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Website: Instagram

I purchased clothes yesterday but till now I didn't get any tracker to check status, please refund my money with same account, if you are not I will complain the issue in my nearest police station

+2 photos

Apr 8, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Mar 01, 2022

PayUMoney Customer Care's response Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com for further assistance with your query.

PayUMoney Complaints & Reviews

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PayUMoney reviews & complaints page 24

1003 rs of amount debited but tickets not generated

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I m complaining for my order

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Transaction got cancelled but money deducted from bank account

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Diamond subscribe

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Fraud Merchant VINODBHAI SAGAPARIYA

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Not received my dancing cactus parcel

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Tracking order is not available

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Smart watch

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Paid by PayUMoney from VINODBHAI SAGAPARIYA

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Grievance for this deducted late fees, I want to file a case file regarding this issue with cibil score effect

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Grievance for this deduct late fees, I want to file a case file regarding this issue with cibil score affect Fwd: No Late Payment

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It's been a month I have done a payment in fraud company payu from merchant nidhi oberoi

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Order Amount paid but item not received

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Settlement issue payu.

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Bounced

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Fraud done by a merchant

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I am Complaints about Payu. he Deducted Rs 501 From My Account Without Any Reason.

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I ordered a tshirt from a site and made a payment through payu and got scammed

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I ordered but did not receive delivery

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I purchased clothes

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