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PayUMoney Complaints & Reviews

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Updated: Jan 27, 2026

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PayUMoney reviews & complaints page 28

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Address: 5-176, seetharamapuram, Vatluru, pedapadu, West Godavari,AP, andhra pradesh, 534007

UPI Payment ID:[protected]

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Hi,

I purchased items worth ₹15, 106/- on 4th Jan, 2022 from www.allureherbal.com with the order id: #[protected]. The money got deducted from my account but the order was not placed.
I also contacted with the Allureherbal owner and she said she didn’t received the amount in her bank account.
I also contacted PayU India and they shared me
1. PayU Transaction id : [protected]
2. Merchant order id :[protected]
3. Product info no. : [protected]
4. Merchant UTR : N[protected]

Please kindly process my refund as soon as possible.
Attaching the screenshot for your reference.

Thank you

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Website: payu.in

PayuMoney is a fraud company, I have a merchant account on payu, where around 11000/- around amount on their portal which they are not settling from last 10 months. And i had locked various tickets on their portal but no one is responding till yet. I want everyone to aware about this fraud portal and never integrate any of your website with them to receive online payment. and I’m still fighting with them and i will till then i will get my hard earned money.

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Website: zumkashop.myshopify.com

Hi Team,

We have done 199 amount done successfully with reference id [protected] on 31 Dec 2021 by PAYU PAYMENTS PVT LTD 10, GURGAON IN for order purchase from zumkashop.myshopify.com but order didn't receive yet so kindly coordinate with zumkashop and provide the order tracking number with courier service name otherwise refund my amount.
If zumkashop.myshopify.com is fake so why you are taking amount for this website.

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My amount is deducted from my account 500 &1500
please check not add in telesubs panal
please refund my amount

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Jan 16, 2022

Updated by Raj Meena Rajasthani Ticket not generate 1500 amount
This payment 14/01/2022
And 500 is 13/01/2022

Jan 16, 2022

Updated by Raj Meena Rajasthani Please check my amount is deducted and not deposited in receivers
Please refund my money

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Address: PAKUAHAT, PAKUAHAT

Website: Payu

I pay 299 rupees but dont give my product plzz back my money

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I had earlier raised a request to get my money refunded from payu fraud merchant UNIIONCASE mobiles covers.
My ticket number is Ticket Id: QY[protected]

Previous Complaint link..

https://www.consumercomplaints.in/payumoney-uniioncase-mobile-cases-fraud-c30825...⇄
to provide the details asked here, I have to raise a new ticket, which is not being processed with the same number/email id..

Also please provide a valid email to communicate properly.. the help assistance in the website is of no use..

Please take necessary steps

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I have order from "info.woolens "and mode of payment was payumoney. I have only received transaction id but further no details about my oder. My order was placed to "yogendra singh" . Please refund my money back. The transaction id was [protected]. Please see to it and refund my money if it's fraud or what. Otherwise...

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Hello

From my SBI account, Rs 5000 was deducted on one Payu Payments limited Gurgaon. We received a call from a person impersonating an employee of SBI and minutes after that following fraud transaction were initiated :-

Amount Rs 5000 by debit card-OTHPG
[protected]Payu Payments
Pvt ltd Gurgaon

Please go ahead and track this transaction and initiate my refund. Point of query this is not the first time i am seeing such an issue, many people have complained for the same. Is Mobikwik aware their platform is being used for such transaction, multiple transactions like this are used and they couldnt stop it. Please assist with the refund,

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Jan 13, 2022

Verified Support

Please note that all transactions processed through PayU payment gateway are processed with a Two-factor authentication mechanism. Please note that the mentioned transaction/s were processed only after the 2nd-factor confirmation like OTP/PIN/Online password from the customer’s end. Also, there is very less probability of stopping/reversing such transactions. Never share your card number, CVV, PIN, OTP, Internet Banking User ID & Password with anyone via any means. Sharing these details can lead to unauthorized access to your account and PayU will not be liable for any loss arising due to any such unauthorized transaction/s. In this unforeseen situation if you need the details of the transaction/s or want this to be investigated further, please raise your query to the nearest Cyber cell office and they shall facilitate you on the further process.

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Hi,
I want to raise a complaint for an order which I had placed on 28th Dec to merchant Shopdarsh.

It was an online purchase for which payment was done through Payu. I have still not received my order and The link is not working anymore. I tried writing a mail to the merchant but there was no response on the e mail either.
This looks like a fraudulent transaction.

Transaction ID: [protected]

Can you please help on this / advice how to proceed so I can get the money refunded.

Thank you
Ashutosh Ranjan
[protected]

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I ordered a shirt. Payment was done. But i haven't received my product. Please refund as soon as possible.

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Address: Vijaynagar, zurewadi road, kavathe mahankal dist-sangli

Dear sir,
I was order Bluetooth headphone rs 599. Via InstaDeliver and my order number is 1936 with name pradip hankare. But still date product not received and track status of InstaDeliver is not available...I have lot of trouble...pls help me to either my product want me or my deducted money via payumoney gateway is refund...not any contact person to resolve my problem of InstaDeliver...

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Address: Subhasnagar, maynaguri, Maynaguri, jalpaiguri

I am made a transaction ([protected])
In 30/11/21 and till now my amount hold. I am send many mail and chat support today is 39 days over. Pay u not giving any response. 13/12/21 some one ask me to give invoice via pay u mail id. The mail id is [protected]@payumoney.com
I am send it after that i will send many mail in this mail id but no one can not reply my mail. What can i do for settle the amount. I Don't know. All are ignoring me and i am send message in twitter but no reply. I don't know why all staff are not give proper information and guidance. I am totally speechless for this type behavior. Please salve my prpblem already i am waiting too much days over.
My mail id- [protected]@gmail.com

PayUMoney customer support has been notified about the posted complaint.

Jan 12, 2022

Updated by [email protected] Pay u process each and every thing 43 days running but till now they are not give any positive response. Always they are telling only one things is that '' will update soon. That's it. '' but no update.

Jan 13, 2022

Updated by [email protected] What is this i don't know. Let me clear one thing when my holding amount credit in my account.

Jan 17, 2022

Updated by [email protected] I am waiting for your reply.

Jan 20, 2022

Updated by [email protected] Till now i am waiting for ypur reply. But you are ignoring me. Have you any problem discuss with me other wise please release me holding amount as soon as possible. I am writing for this concern 51 days running.

Jan 23, 2022

Updated by [email protected] Ok. Please check and confirm me as soon as possible because i am waiting too much days over. I am facing so much problem for the same.

Jan 25, 2022

Updated by [email protected] 3days running you are checking with your team. But till now no update. Every time you are doing unjustified reply. Hete is not showing any positive response. My amount hold after transaction with in 1 minute but when i am discuss for release my amount here is no reply. Very shameful for you.

Jan 25, 2022

Updated by [email protected] Till now i m waiting for the reply.

Jan 25, 2022

Updated by [email protected] As per your reply 14 dec 2021 and today is 25 January 2022 thst means 41 days running. Ok let see how you fulfill this commitment in your time.

Jan 25, 2022

Updated by [email protected] I don't know who is the issuer and to contact with them. Please suggest me.

Jan 26, 2022

Updated by [email protected] Yes i am connect with my bank. If you process the credit then please share the transaction id after that i will discuss the bank.

Jan 27, 2022

Updated by [email protected] Please share the refund credit status or transaction id i am waiting for the same.

Jan 27, 2022

Updated by [email protected] I am waiting for your reply. Already i am waiting 58 days over

Jan 27, 2022

Updated by [email protected] I am waiting but now is not the time to reply. Because you know very well that you are saying this just to get around. In fact, it is your job to discover what that is and to bring it about. If you were really trying to get the money back into my account then give me the transaction ID. I am waiting for the same.

Jan 28, 2022

Updated by [email protected] today is 45 day. as per your reply. So i think my holding amount credit today. If you process the same for your end then please share the transaction details and confirm when the fund credit in my account.

Jan 28, 2022

Updated by [email protected] I am waiting for your reply.

Jan 28, 2022

Updated by [email protected] Hlw. I am still waiting for your reply. What is the refund status. If you ate not give my 21500 amount then confirm me why are you wasting my time. As per your reply today is 45 days but still no reply for the same.

Jan 31, 2022

Updated by [email protected] As per your above mention reply 45 days over still amount not credit in my account. What the hell is doing your team. If you are not refund then tell me clearly. Each and every reply are fake. Totally fake employee are there. Who is not capable for this type work. Shameless people.

Feb 01, 2022

Updated by [email protected] I am continue send message but no reply. Why are you send fake massage.if you are not release my fund. What is the problem why your guys are always missguide me.

Feb 02, 2022

Updated by [email protected] Ok. Please send the credit refference number. Then i will follow up issuing bank.

Feb 07, 2022

Updated by [email protected] Till now no amount credit in my bank account. What is the problem let me know.

Feb 07, 2022

Updated by [email protected] I am marchet and my marchent id - 8055135

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Address: House no 135, Bhojpur colony Chas near Chinmaya mission

Dear Vikash,

Your transaction with MAHESHKUMAR VALLABHBHAI HADIYA was successful

Transaction ID: [protected]
Merchant: MAHESHKUMAR VALLABHBHAI HADIYA
Amount Paid: 238.00
Order Date:[protected]:22:36

For any information pertaining to the status of your order, please contact MAHESHKUMAR VALLABHBHAI HADIYA

Thanks and Regards,
PayU on behalf of MAHESHKUMAR VALLABHBHAI HADIYA
Please provide me shipment number .
Mobile number is [protected]

PayUMoney customer support has been notified about the posted complaint.

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A

Aman484

from Sonipat, Haryana

Jan 9, 2022

Dear Aman Dahiya,

Your transaction with MAHESHKUMAR VALLABHBHAI HADIYA was successful

Transaction ID: e720a2ab63844465cec6
Merchant: MAHESHKUMAR VALLABHBHAI HADIYA
Amount Paid: 549.00
Order Date:[protected]:23:45
Customer Phone Number: [protected]

For any information pertaining to the status of your order, please contact MAHESHKUMAR VALLABHBHAI HADIYA

Thanks and Regards,
PayU on behalf of MAHESHKUMAR VALLABHBHAI HADIYA

Where is my shipment number, provide the contact details of merchant, they fleeced my money, I want my order or money, I do not have anything to see my order, This is ridiculous, give me the information of this merchant

A

Arun Kirar

Jan 13, 2022

Where is my shipment number, provide the contact details of merchant, they fleeced my money, I want my order or money, I do not have anything to see my order, This is ridiculous, give me the information of this merchantTransaction No. [protected] for Rs 268.00 done for MAHESHKUMAR VALLABHBHAI HADIYA has succeeded from payu team

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Address: 1/720 1st street venkateswara nagar seevaram Thoraipakkam

I've ordered some clothes in this website but it turns out to be scam. I got this from Instagram. I would like to file a complaint and recover my money. I haven't received any information regarding tracking the order

I only mail I received after transaction
Dear kavyaa,

Your transaction with MAYUR MADHUBHAI MOR was successful

Transaction ID: [protected]
Merchant: MAYUR MADHUBHAI MOR
Amount Paid: 610.00
Order Date:[protected]:45:27

For any information pertaining to the status of your order, please contact MAYUR MADHUBHAI MOR

Thanks and Regards,
PayU on behalf of MAYUR MADHUBHAI MOR

PayUMoney customer support has been notified about the posted complaint.

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Address: Flat No 1701 Marshal, Srishti 17th Floor CTS No, 201 Atmaram Bhoir Marg

Your transaction with TARUNABEN JITUBHAI KATARIYA was successful

Transaction ID: [protected]
Merchant Website:
Amount Paid: 349.00
Order Date:[protected]:49:51
Customer Phone Number: [protected]
Customer Shipping Address: Marshal Srishti Off Gaon Devipada Road Sadan wadi Bhandup West CMCX
Mumbai
IN
400078

Feb 7, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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B

Bindu 82

from NEW DELHI, Delhi

Feb 10, 2022

My complaint has not been resolved till dare
Neither product has been delivered nor refund made.

S

Sonal poonai

from Bhiwani, Haryana

Feb 26, 2022

My order is not reserving my order date 8 feb 2022

S

Sonal poonai

from Bhiwani, Haryana

Feb 26, 2022

Plz rufund my payment 999

Citrus Payment Solutions Customer Care's response, Feb 28, 2022

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

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Address: 22, Street-5, Near - D-Mart, Hanamkonda, Wrangal, Telangana -506001

Hi,

I had recently done a payment via PayU to a website Clara Cloth. And it is a fraud website. I didn't receive any confirmation order or delivery update.
Please find the below email from PayUMoney:

On Wed, Jan 5, 2022, 11:20 AM [protected]@payu.in wrote:
Dear Karunya,

Your transaction with MAYUR MADHUBHAI MOR was successful

Transaction ID: [protected]
Merchant: MAYUR MADHUBHAI MOR
Amount Paid: 430.00
Order Date:[protected]:16:48

For any information pertaining to the status of your order, please contact MAYUR MADHUBHAI MOR

Thanks and Regards,
PayU on behalf of MAYUR MADHUBHAI MOR
payu

Please look into this and see if i can get my money back

Feb 6, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

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K

Kaavyaa

from Chennai, Tamil Nadu

Jan 6, 2022

Same. Even I had same problem. Contact your bank nd complaint as fraudulent transaction and take necessary steps. This website is pakka fraud.

K

karunya somandepalli

Jan 7, 2022

Yesterday i was contacted by PayU support and they told they will be refunding my amount back to me as it is fraud website. They gave me a coupon code and told me to go to my bank portal and enter it there. When I added the coupon code, it says that I don't have sufficient balance in my account. When I checked with the PayU person who had called me, he told I had to maintain quarterly balance to receive the amount. Like, this is not some coupon or voucher i won, it is my money and they are putting these conditions. Now i came to consumer complaints to check but they've posted a comment that the merchant has received the money. Please help. That may not be a big amount to others but it is for me.

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I recently transacted on a website via facebook but the website seems to be fraud as I didnt get any confirmation on my order..

I only received below message.. I want to cancel or revert this transaction

Transaction No. [protected] for Rs 418.00 done for MAYUR MADHUBHAI MOR has succeeded from payu team

Feb 4, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2022

PayUMoney Customer Care's response Hi, the needful refund against PayU ID [protected] has been initiated from our end. The same shall reflect in your account within 3 to 5 working days.

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Dear Sir,

This is to inform u that I have two transcations regarding dry fruits but not received till date. My transcation is [protected] for Rs.299 done for SAGAR SHANTIBHAI DAVE FROM PAYUTEAM and another transcations is [protected] Rs.289 done for RAVIKUMAR KANTILAL KUKADIYA FRO PAYUTEM.Kindly look the matter and credit my money.

thanks
Kishore Jha

Feb 3, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Jan 03, 2022

PayUMoney Customer Care's response Hi! As checked, these are successful transactions via PayU Ids - [protected] 7 [protected] at our end and amount for same has been remitted to merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com & [protected]@gmail.com to get the status at their end.

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I have tried to book 5 online tickets for Taj mahal entry, Agra from the QR code available at the gate of monument. I pay it through the paytm app.

Ironically the amount was deducted but the tickets were not generated.

I request you to please look into the matter and refund the amount ASAP.

Transaction date and time was; 28 Dec 2021, 12:02pm
UPI Ref No.[protected]

Money...

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