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PayUMoney Complaints & Reviews

www.payumoney.com

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Updated: Jul 19, 2025

Complaints 3759

Resolved

2133

Unresolved

1626

Good! PayUMoney values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that PayUMoney step up their efforts to fully resolve all complaints 👍

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PayUMoney reviews & complaints page 32

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Https://www.surveymonkey.com/r/ZW3XRD6

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Sir i had 2 jackets on 20nov and payment done for them of ruppes 606 and till now no goods is delivered and they don't made any refund.. Please help me out of this

+1 photos

Dec 27, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2021

PayUMoney Customer Care's response Hi! Apologies for the inconvenience. As checked, these are successful transaction via PayU Id - [protected] & [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on info.[protected]@gmail.com for further assistance with your query. Regards, Team PayU

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While applying learner licence(driving licence) in AP govt portal the money was detected and payment was failed the mode of payment was BHIM UPI by scanning QR code. i waited for so long for conformation

BHIM Transaction ID[protected]
Transaction ID - AP[protected]LL

+2 photos

Jan 2, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 25, 2021

PayUMoney Customer Care's response Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Regards,
Team PayU

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While applying learner licence(driving licence) in AP govt portal the money was detected and payment was failed the mode of payment was PhonePay UPI by scanning QR code.

Phone pay Transaction ID - T2111241037008468258017
Transaction ID - AP[protected]LL

PayUMoney customer support has been notified about the posted complaint.

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R

rajendra mallina

Nov 24, 2021

Phone pay Transaction ID - T2111241037008468258017
Transaction ID - AP[protected]LL

PayUMoney Customer Care's response, Nov 25, 2021

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

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Address: Delhi

My transaction ID is successfull but not ticket generated for qutub minar ticket
So my money is not refund my account
Payment for dhani card payment.So
Please help me..

+1 videos

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Address: E-48, 4th FLOOR, ROSEWOOD CITY, SECTOR 50, BLOCK E

Dear Team, As a customer, I purchased a piece of jewelry from a website that disappears from the web now. Gateway was provided by you to that website.
Txn ID is [protected] for 399/-. Now I didn't receive my order please tell me the details of the website and owner name by searching the txn id. SO that i can file FIR against that. Hope you will understand the seriousness of the matter.

+3 photos

Dec 25, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 23, 2021

PayUMoney Customer Care's response Hi,

We would like to inform you that the refund has been processed against the PayU ID: [protected] on[protected] and same will get credited into the source account within 5 to 7 working days (Excluding Saturday, Sunday and bank holiday) from the date of refund.

Regards,
Team PayU

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Payu have taken all the documents and now they stopped attending the calls and not responding to mails.
Highly unprofessional approach for such a big company.
Collected all documents and now stopped responding. How can anyone relay on such company.

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PayUMoney Customer Care

from Gurgaon, Haryana

Nov 20, 2021

Verified Support

Hi,

Please share your merchant ID or registered email ID so that we can assist you better.

Regards,
Team PayU

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Transaction ID:[protected] paid via payumoney
Amount: Rs. 175
Status is shown successful in bank page but the money is not received, but the amount got deducted. Kindly refund it.

+1 photos

Nov 18, 2021

Complaint marked as Resolved

I received the money in my account, no worries. Thank You!

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Complaint raised with ticket no.Q[protected] closed without any resolution.
Please provide contact details of merchant NAVNIT RAVJI BHAI NAKRANI.TRANSACTION NO.[protected] made on 30.9.21 Rs.269.00 for rechargeable car vacuum cleaner.There are numerous complaints against this merchant.You can check Google by putting name of this merchant on Google. You are cooperating with this fraud merchant by not revealing his contact information.
Needless to say it is moral and ethical responsibility in such cases.Please see the details before closing the complaint.
Sunil Kumar Chopra

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Nov 18, 2021

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

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Address: GURGAON

I had done transaction using citi bank credit card, but Payment not Credited by Payee. I tried their help chatbot but it is not showing correct reply.
When i contact citi bank they says they have only these details and not more.
I have transaction number with me from citi bank.
Bank confirm that transaction has been debited against m/s. PAYU PA PAY U PAYMENT GURGAON IN ON Augst 26th 2021. with approval code 142060 and same has been paid to the merchant on August 27, 2021 wide ref no.15159091239000000099001.

+1 photos

Jan 10, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Nov 17, 2021

Updated by Chitrang Modi Request to resolve.

Verified Support

Nov 20, 2021

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Address: Delhi

He has allowed fraud merchant to do their business of fraud with share basis.

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I have purchased some services from an app and I have been cheated, I was not given the services assured by the app.

I want to request for refund of some upi transaction.

+1 photos

Nov 17, 2021

Complaint marked as Resolved

I have purchased some services from an app and I have been cheated, I was not given the services assured by the app. I want to request for refund of some upi transaction. My emai I'd is [email protected] My contact no. 7898853578 Please resolve my complaint as fast as possible and please refund my money.

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 17, 2021

PayUMoney Customer Care's response Hi,

Hi,

Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

Regards,
Team PayU

Nov 17, 2021

Updated by Akshay dewana PLZZ provide me ur merchant I'd..

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Website: Payu.in

It has been 2 months since the money arrived in my Payu account but these Payu team are neither transferring the money to my bank account nor returning it to the customer.If they don't find a solution soon then I will sue them in consumer court.

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Transaction ID: 9879365
Merchant Website:
Amount Paid: 475.00
Order Date:[protected]:07:43
My money has been debited but I have not received the number plate and i am not able to track it even.

PayUMoney customer support has been notified about the posted complaint.

Nov 15, 2021

Updated by Shivam8853 Email id is-: [protected]@gmail.com
Mobile number:- [protected]

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PayUMoney Customer Care

from Gurgaon, Haryana

Nov 15, 2021

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

Shivam8853's [Complaint's author] reply, Nov 15, 2021

Email id:- [email protected]
Contact number-: 9140033268

PayUMoney Customer Care's response, Nov 17, 2021

Verified Support

Hi,

Please note that this is a successful transaction via PayU Id - 14181108880 at our end, the amount for the same has been remitted to the merchant.
For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 9879365 in order to get the status at their end.

Regards,
Team PayU

S

Shivam8853

from Kanpur, Uttar Pradesh

Nov 17, 2021

Can i get the mobile no. Of the merchant

PayUMoney Customer Care's response, Nov 19, 2021

Verified Support

Hi Shivam,

Please find the merchant email ID: [email protected]

Regards,
Team PayU

Shivam8853's [Complaint's author] reply, Nov 21, 2021

I can tell you the name can you please send me the mobile no. Or email id.
Name is Ankit Kumar

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मैंने स्मारक में उपलब्ध क्यूआर कोड से अकबर के मकबरे, आगरा के लिए 2 ऑनलाइन टिकट बुक करने का प्रयास किया है।
मैंने वेबसाइट खोली और रुपये का भुगतान किया। 40 my upi id का उपयोग कर रहा हूँ।
मैंने G PAY से भुगतान स्वीकृत किया।
बैंक खाते से राशि काट ली गई लेकिन टिकट नहीं बनाए गए और भुगतान पृष्ठ ने दिखाया कि भुगतान विफल रहा।
मैं आपसे अनुरोध करता हूं कि कृपया मामले को देखें और मेरी राशि वापस करें।

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PayUMoney Customer Care

from Gurgaon, Haryana

Nov 15, 2021

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

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Address: A-6, Nehru ground Faridabad Rg stone hospital

Transaction ID T2110101742514105523467
Collect I'd C2110101742213280114859

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PayUMoney Customer Care

from Gurgaon, Haryana

Nov 14, 2021

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

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I place an order on a dummy ticket. then I cancel my order and ask about a refund they say wait 4-5 days amount will come back to the account.it's been 20 days since I canceled my order but did not receive a refund. I asked about my refund that says already send a refund. then I asked for a transaction-id for my refund and this is a transaction id [protected].
please track and provide information about the transaction.

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PayUMoney Customer Care

from Gurgaon, Haryana

Nov 14, 2021

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

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We have a merchant account on payumoney by the name of craftribal
Merchant Id- 7302500
Hi Team,
Our payment is on hold from last 2 months and we are unable to raise a ticket or to get in touch with you. There is neither customer care number nor any mail to raise a complaint and even the chat bot box doesn’t work properly. It keeps repeating messages and nothing gets resolved. Please look into the matter and help us resolve this as soon as possible.
Please clear settlement amount and deposit money into our account
Thank you

Dec 15, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Nov 14, 2021

PayUMoney Customer Care's response Hi! Apologies for the inconvenience. Request you to raise your concern via help.payu.in and our respective team will assist you further with your query.

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My Settlement is put on hold from 21/10/2021 by Pauy money of amount more than 28000. All money has been earned by selling rightful product and all payments taken via Link of Payu.
We have provided all required documents asked by Payu, all invoices regarding sales and also provided food license.
Resolution was to be done by 27/10/2021 but still it has not been completed.
Even for last 10 days I am not getting any response from company. Attached here entire conversation with payu money.

+6 photos

Jan 14, 2022

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2021

PayUMoney Customer Care's response Hi!

As checked, your account has been sent for release approval and same will be completed within 3 to 5 business days.

Regards,
Team PayU

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I Had Recently done a Transaction payment of RS 1518.82 on 19th September, 2021.Now i need a transaction details for that transction which i need to submit at my college for some paper work and i have nothing about it.Please Help me without uts Tranction Id they wont let me have my documents.

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PayUMoney Customer Care

from Gurgaon, Haryana

Nov 14, 2021

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

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