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PayUMoney Complaints & Reviews

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Updated: Jul 19, 2025
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PayUMoney reviews & complaints page 32

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9
9883323658 contact
from Nawada, Bihar
Nov 26, 2021
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Https://www.surveymonkey.com/r/ZW3XRD6
PayUMoney customer support has been notified about the posted complaint.
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    R
    Ritu Pannu
    Nov 25, 2021
    Resolved
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    Resolved

    Sir i had 2 jackets on 20nov and payment done for them of ruppes 606 and till now no goods is delivered and they don't made any refund.. Please help me out of this
    +1 photos
    Dec 27, 2021
    Complaint marked as Resolved 
    PayUMoney customer support has been notified about the posted complaint.
    Verified Support
    Nov 26, 2021
    PayUMoney Customer Care's response
    Hi! Apologies for the inconvenience. As checked, these are successful transaction via PayU Id - [protected] & [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on info.[protected]@gmail.com for further assistance with your query. Regards, Team PayU
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      C
      ch.tejeswarareddy
      from Narasaraopet, Andhra Pradesh
      Nov 24, 2021
      Resolved
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      Resolved

      While applying learner licence(driving licence) in AP govt portal the money was detected and payment was failed the mode of payment was BHIM UPI by scanning QR code. i waited for so long for conformation

      BHIM Transaction ID[protected]
      Transaction ID - AP[protected]LL
      +2 photos
      Jan 2, 2022
      Complaint marked as Resolved 
      PayUMoney customer support has been notified about the posted complaint.
      Verified Support
      Nov 25, 2021
      PayUMoney Customer Care's response
      Hi,

      Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
      For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

      Regards,
      Team PayU
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        R
        rajendra mallina
        Nov 24, 2021
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        While applying learner licence(driving licence) in AP govt portal the money was detected and payment was failed the mode of payment was PhonePay UPI by scanning QR code.

        Phone pay Transaction ID - T2111241037008468258017
        Transaction ID - AP[protected]LL
        PayUMoney customer support has been notified about the posted complaint.
        Phone pay Transaction ID - T2111241037008468258017
        Transaction ID - AP[protected]LL
        PayUMoney Customer Care's response, Nov 25, 2021
        Verified Support
        Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
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          Y
          Yasir99
          from Sitapur, Uttar Pradesh
          Nov 22, 2021
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          Address: Delhi

          My transaction ID is successfull but not ticket generated for qutub minar ticket
          So my money is not refund my account
          Payment for dhani card payment.So
          Please help me..
          +1 videos
          PayUMoney customer support has been notified about the posted complaint.
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            N
            Neeta Jaiswal
            from Ludhiana, Punjab
            Nov 21, 2021
            Resolved
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            Resolved

            Address: E-48, 4th FLOOR, ROSEWOOD CITY, SECTOR 50, BLOCK E

            Dear Team, As a customer, I purchased a piece of jewelry from a website that disappears from the web now. Gateway was provided by you to that website.
            Txn ID is [protected] for 399/-. Now I didn't receive my order please tell me the details of the website and owner name by searching the txn id. SO that i can file FIR against that. Hope you will understand the seriousness of the matter.
            +3 photos
            Dec 25, 2021
            Complaint marked as Resolved 
            PayUMoney customer support has been notified about the posted complaint.
            Verified Support
            Nov 23, 2021
            PayUMoney Customer Care's response
            Hi,

            We would like to inform you that the refund has been processed against the PayU ID: [protected] on[protected] and same will get credited into the source account within 5 to 7 working days (Excluding Saturday, Sunday and bank holiday) from the date of refund.

            Regards,
            Team PayU
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              K
              Kunal061272
              from bathinda, Punjab
              Nov 19, 2021
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              Payu have taken all the documents and now they stopped attending the calls and not responding to mails.
              Highly unprofessional approach for such a big company.
              Collected all documents and now stopped responding. How can anyone relay on such company.
              PayUMoney customer support has been notified about the posted complaint.
              Hi,

              Please share your merchant ID or registered email ID so that we can assist you better.

              Regards,
              Team PayU
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                U
                Utkarsh22
                Nov 18, 2021
                Resolved
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                Resolved

                Transaction ID:[protected] paid via payumoney
                Amount: Rs. 175
                Status is shown successful in bank page but the money is not received, but the amount got deducted. Kindly refund it.
                +1 photos
                Nov 18, 2021
                Complaint marked as Resolved 
                I received the money in my account, no worries. Thank You!
                PayUMoney customer support has been notified about the posted complaint.
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                  B
                  Bindu 82
                  from NEW DELHI, Delhi
                  Nov 17, 2021
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                  Complaint raised with ticket no.Q[protected] closed without any resolution.
                  Please provide contact details of merchant NAVNIT RAVJI BHAI NAKRANI.TRANSACTION NO.[protected] made on 30.9.21 Rs.269.00 for rechargeable car vacuum cleaner.There are numerous complaints against this merchant.You can check Google by putting name of this merchant on Google. You are cooperating with this fraud merchant by not revealing his contact information.
                  Needless to say it is moral and ethical responsibility in such cases.Please see the details before closing the complaint.
                  Sunil Kumar Chopra
                  PayUMoney customer support has been notified about the posted complaint.
                  Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
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                    C
                    Chitrang Modi
                    Nov 17, 2021
                    Resolved
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                    Resolved

                    Address: GURGAON

                    I had done transaction using citi bank credit card, but Payment not Credited by Payee. I tried their help chatbot but it is not showing correct reply.
                    When i contact citi bank they says they have only these details and not more.
                    I have transaction number with me from citi bank.
                    Bank confirm that transaction has been debited against m/s. PAYU PA PAY U PAYMENT GURGAON IN ON Augst 26th 2021. with approval code 142060 and same has been paid to the merchant on August 27, 2021 wide ref no.15159091239000000099001.
                    +1 photos
                    Jan 10, 2022
                    Complaint marked as Resolved 
                    PayUMoney customer support has been notified about the posted complaint.
                    Nov 17, 2021
                    Updated by Chitrang Modi
                    Request to resolve.
                    Verified Support
                    Nov 20, 2021
                    PayUMoney Customer Care's response
                    Hi,

                    We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

                    • PayU, Merchant and Bank reference number.
                    • Scan copy of bank statement indicating the debit for the required transaction.
                    • Transaction date along with the amount.
                    • Email id or phone number used for processing the transaction.
                    • First 6 and last 4 digits of your card.
                    • UPI / VPA if any used

                    Regards,
                    Team PayU
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                      R
                      Rajeev98
                      from New Delhi, Delhi
                      Nov 16, 2021
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                      Address: Delhi

                      He has allowed fraud merchant to do their business of fraud with share basis.
                      PayUMoney customer support has been notified about the posted complaint.
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                        A
                        Akshay dewana
                        from Meghnagar, Madhya Pradesh
                        Nov 15, 2021
                        Resolved
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                        Resolved

                        I have purchased some services from an app and I have been cheated, I was not given the services assured by the app.

                        I want to request for refund of some upi transaction.
                        +1 photos
                        Nov 17, 2021
                        Complaint marked as Resolved 
                        I have purchased some services from an app and I have been cheated, I was not given the services assured by the app. I want to request for refund of some upi transaction. My emai I'd is [email protected] My contact no. 7898853578 Please resolve my complaint as fast as possible and please refund my money.
                        PayUMoney customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 17, 2021
                        PayUMoney Customer Care's response
                        Hi,

                        Hi,

                        Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
                        For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id[protected] in order to get the status at their end.

                        Regards,
                        Team PayU
                        Nov 17, 2021
                        Updated by Akshay dewana
                        PLZZ provide me ur merchant I'd..
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                          H
                          Hasnain.ullah123
                          from Jaipur, Rajasthan
                          Nov 15, 2021
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                          Website: Payu.in

                          It has been 2 months since the money arrived in my Payu account but these Payu team are neither transferring the money to my bank account nor returning it to the customer.If they don't find a solution soon then I will sue them in consumer court.
                          PayUMoney customer support has been notified about the posted complaint.
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                            S
                            Shivam8853
                            from Kanpur, Uttar Pradesh
                            Nov 14, 2021
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                            Transaction ID: 9879365
                            Merchant Website:
                            Amount Paid: 475.00
                            Order Date:[protected]:07:43
                            My money has been debited but I have not received the number plate and i am not able to track it even.
                            PayUMoney customer support has been notified about the posted complaint.
                            Nov 15, 2021
                            Updated by Shivam8853
                            Email id is-: [protected]@gmail.com
                            Mobile number:- [protected]

                            Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
                            Shivam8853's [Complaint's author] reply, Nov 15, 2021
                            Email id:- [email protected]
                            Contact number-: 9140033268
                            PayUMoney Customer Care's response, Nov 17, 2021
                            Verified Support
                            Hi,

                            Please note that this is a successful transaction via PayU Id - 14181108880 at our end, the amount for the same has been remitted to the merchant.
                            For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 9879365 in order to get the status at their end.

                            Regards,
                            Team PayU
                            Can i get the mobile no. Of the merchant
                            PayUMoney Customer Care's response, Nov 19, 2021
                            Verified Support
                            Hi Shivam,

                            Please find the merchant email ID: [email protected]

                            Regards,
                            Team PayU
                            Shivam8853's [Complaint's author] reply, Nov 21, 2021
                            I can tell you the name can you please send me the mobile no. Or email id.
                            Name is Ankit Kumar
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                              S
                              Saksham production
                              Nov 14, 2021
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                              मैंने स्मारक में उपलब्ध क्यूआर कोड से अकबर के मकबरे, आगरा के लिए 2 ऑनलाइन टिकट बुक करने का प्रयास किया है।
                              मैंने वेबसाइट खोली और रुपये का भुगतान किया। 40 my upi id का उपयोग कर रहा हूँ।
                              मैंने G PAY से भुगतान स्वीकृत किया।
                              बैंक खाते से राशि काट ली गई लेकिन टिकट नहीं बनाए गए और भुगतान पृष्ठ ने दिखाया कि भुगतान विफल रहा।
                              मैं आपसे अनुरोध करता हूं कि कृपया मामले को देखें और मेरी राशि वापस करें।
                              PayUMoney customer support has been notified about the posted complaint.
                              Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
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                                C
                                Chugh Manish
                                from Faridabad, Haryana
                                Nov 14, 2021
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                                Address: A-6, Nehru ground Faridabad Rg stone hospital

                                Transaction ID T2110101742514105523467
                                Collect I'd C2110101742213280114859
                                PayUMoney customer support has been notified about the posted complaint.
                                Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
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                                  L
                                  Lukman Zaz
                                  Nov 13, 2021
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                                  I place an order on a dummy ticket. then I cancel my order and ask about a refund they say wait 4-5 days amount will come back to the account.it's been 20 days since I canceled my order but did not receive a refund. I asked about my refund that says already send a refund. then I asked for a transaction-id for my refund and this is a transaction id [protected].
                                  please track and provide information about the transaction.
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
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                                    C
                                    Craftribal
                                    from Delhi, Delhi
                                    Nov 13, 2021
                                    Resolved
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                                    Resolved

                                    We have a merchant account on payumoney by the name of craftribal
                                    Merchant Id- 7302500
                                    Hi Team,
                                    Our payment is on hold from last 2 months and we are unable to raise a ticket or to get in touch with you. There is neither customer care number nor any mail to raise a complaint and even the chat bot box doesn’t work properly. It keeps repeating messages and nothing gets resolved. Please look into the matter and help us resolve this as soon as possible.
                                    Please clear settlement amount and deposit money into our account
                                    Thank you
                                    Dec 15, 2021
                                    Complaint marked as Resolved 
                                    PayUMoney customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 14, 2021
                                    PayUMoney Customer Care's response
                                    Hi! Apologies for the inconvenience. Request you to raise your concern via help.payu.in and our respective team will assist you further with your query.
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                                      D
                                      Drifters Breweries
                                      Nov 12, 2021
                                      Resolved
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                                      Resolved

                                      My Settlement is put on hold from 21/10/2021 by Pauy money of amount more than 28000. All money has been earned by selling rightful product and all payments taken via Link of Payu.
                                      We have provided all required documents asked by Payu, all invoices regarding sales and also provided food license.
                                      Resolution was to be done by 27/10/2021 but still it has not been completed.
                                      Even for last 10 days I am not getting any response from company. Attached here entire conversation with payu money.
                                      +6 photos
                                      Jan 14, 2022
                                      Complaint marked as Resolved 
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Verified Support
                                      Dec 10, 2021
                                      PayUMoney Customer Care's response
                                      Hi!

                                      As checked, your account has been sent for release approval and same will be completed within 3 to 5 business days.

                                      Regards,
                                      Team PayU
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                                        S
                                        Sudarshan Ry
                                        Nov 12, 2021
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                                        I Had Recently done a Transaction payment of RS 1518.82 on 19th September, 2021.Now i need a transaction details for that transction which i need to submit at my college for some paper work and i have nothing about it.Please Help me without uts Tranction Id they wont let me have my documents.
                                        PayUMoney customer support has been notified about the posted complaint.
                                        Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
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