Claimed

PayUMoney Complaints & Reviews

3
Updated: Dec 24, 2025
Complaints 3775
Resolved
2133
Unresolved
1642
Contacts

File a complaint to PayUMoney

Having problems with PayUMoney?

File a complaint and get it resolved by PayUMoney customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

PayUMoney reviews & complaints page 33

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
Sudarshan Ry
Nov 12, 2021
Report
Copy

I Had Recently done a Transaction payment of RS 1518.82 on 19th September, 2021.Now i need a transaction details for that transction which i need to submit at my college for some paper work and i have nothing about it.Please Help me without uts Tranction Id they wont let me have my documents.
PayUMoney customer support has been notified about the posted complaint.
Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    N
    niharika daivam
    Nov 12, 2021
    Resolved
    Report
    Copy
    Resolved

    Address: I found this on Instagram

    I placed order from carlaclub for clothes on[protected]. I haven't recieved my order or any single text except money debiting from my account for placing order. I would like to atleast get refund of my money ₹1190.Transaction num:[protected]
    +2 photos
    Dec 15, 2021
    Complaint marked as Resolved 
    PayUMoney customer support has been notified about the posted complaint.
    Verified Support
    Nov 14, 2021
    PayUMoney Customer Care's response
    Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com to get the status at their end.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      K
      KaleshJ
      Nov 12, 2021
      Resolved
      Report
      Copy
      Resolved

      I have created a merchant account with PayU. (Merchant ID: 8322999). At the time of account setup i have filled all the required details regarding my business and website and payU have activated my account after detail verification.

      But after i have integrated the payment gateway and started to receiving payment from my customers PayU put a hold on my settlement with a amount of almost Rs 75000 . PayU asked me to verify my transactions by showing them the invoice and proof of delivery.

      So i have send them my proofs. But after few days they gave me a reply stating that my website is not live or functional. (How can they say that.? since each day my customers are paying me through payU payment gateway and i can see all the transaction details from my payU control panel ). They have also asked me to explain the how my business works.

      So again i have send them all the detailed working and proof of my business to them. And its been almost 2 weeks i was waiting for their reply they are not responding . and my status of ticket related to this problem is showing "in progress".

      Now my business is almost halted. Since my funds are put on hold by payU. I have to borrow money from people to run my business. Its very cruel for payU to do like this for small shop owners like me. I am almost fed up since its the only source of income for me.

      PayU has actually put a hold on my LIFE.

      Now i need my fund to be cleared as soon as possible. Either they can close my merchant account and refund my amount. Or they have to solve this issues very soon and not let this happen again.
      Nov 24, 2021
      Complaint marked as Resolved 
      After registering complaint in here, PayU has contacted me through email. Stating that they will be resolving the complaints as soon as possible and told me to be patient. On 11-24-2021 i have received the settlement into my account after they told me sign a document/Letter of Representations and Undertakings. As you can see the time frame to resolve this issue was so long. but still problem got solved.
      PayUMoney customer support has been notified about the posted complaint.
      Verified Support
      Nov 18, 2021
      PayUMoney Customer Care's response
      Hi! As checked, our team have updated you on your ticket. Please follow up on same ticket for any further queries.
      Nov 24, 2021
      Updated by KaleshJ
      Thank you for the response. Even though it took so much time. Finally my settlements have received.
      Helpful
      1 other people found this review helpful
      1 found this helpful
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        M
        MeenakshiRavichandran
        Nov 12, 2021
        Report
        Copy

        Can I complete transaction detail of this transaction I'd - [protected]

        I paid for merchant TVS credit service Ltd. They are saying that my payment still not detected. I need complete transaction details like who is the merchant name etc
        PayUMoney customer support has been notified about the posted complaint.
        Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          V
          Varun's
          from Kanpur, Uttar Pradesh
          Nov 11, 2021
          Resolved
          Report
          Copy
          Resolved

          We have a send money 900/= and the amount 900/= deducted is our account but reciver bank account not received amount.

          Comming message is Your stellmement is on hold.??????

          we hope that you have surely solved my problem.

          Regards
          Deepak Kumar Singh
          Mobile= [protected]
          +3 photos
          Dec 15, 2021
          Complaint marked as Resolved 
          PayUMoney customer support has been notified about the posted complaint.
          Verified Support
          Nov 14, 2021
          PayUMoney Customer Care's response
          Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you further with your query.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            M
            Manish1998@
            from Jhunjhunu, Rajasthan
            Nov 11, 2021
            Report
            Copy

            Website: Freefiredimond

            I am top up 400₹ freefiredimond website but not received dimonds and payment Sussfuly send please give my money
            PayUMoney customer support has been notified about the posted complaint.
            Nov 11, 2021
            Updated by Manish1998@
            I am top up 400₹ by freefiredimond website but not recived my dimond I want my refund
            Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              P
              Parulmistry1503
              from THANE, Maharashtra
              Nov 9, 2021
              Resolved
              Report
              Copy
              Resolved

              Address: New Ayre Road, 8/902 Balaji Garden, 421201

              On 2/11/2021 i received Rs 7, 788 money through the payu payment gateway. But they put these amounts on hold. Even after a week my money is not credited in my bank.
              Transaction ID:[protected]screenshot attached)
              +1 photos
              Dec 14, 2021
              Complaint marked as Resolved 
              PayUMoney customer support has been notified about the posted complaint.
              Verified Support
              Nov 12, 2021
              PayUMoney Customer Care's response
              Hi! As checked, our team have already updated you on your ticket id JY[protected]. Please note, you have completed the bank verification on 11th Nov 21, so the Nodal account will get activated in the next 1 working day.

              Once the Nodal gets activated, you will receive the pending payment settlement within 1 working day. Please follow up on same ticket for any further queries.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                B
                BS Tech
                from Trivandrum, Kerala
                Nov 9, 2021
                Report
                Copy

                Address: PayU Payments Private Limited, 9th Floor, Bestech Business Tower, Sohna Road, Sector 48, Gurugram - 122004, Haryana, India

                One of customer paid an amount of Rs.15, 000/- via payumoney payment link. But the payment is not yet credited to our bank account till date[protected], Showing settlement in process in payumoney dashboard. We had enquired this fact via support ticket, but they are not answering properly. They are even refunding the amount to customer. Holding the amount in their bank account.

                When we check their website, they are not maintaing a proper phone number or email id to register complaints. May be going to a be fraud.

                Already reported this isssue to RBI through banking ombudsman. People please aware above the fact. Attaching the screenshot payu money transaction.
                +1 photos
                PayUMoney customer support has been notified about the posted complaint.
                Helpful
                1 other people found this review helpful
                1 found this helpful
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  J
                  Jeeshan Tahir
                  Nov 9, 2021
                  Resolved
                  Report
                  Copy
                  Resolved

                  Address: Kashipur, U.S.Nagar, Uttarakhand
                  Website: ddausn.org.in

                  I had paid 215/- on 22 Oct 2021 which has been deducted from my account but it has not been credited to the transferred account.
                  Statement attached.
                  OrderId: 012982
                  Transaction Id: [protected]
                  +1 photos
                  Dec 11, 2021
                  Complaint marked as Resolved 
                  PayUMoney customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 09, 2021
                  PayUMoney Customer Care's response
                  Hi,

                  Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
                  For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 012982 in order to get the status at their end.

                  Regards,
                  Team PayU
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    H
                    HarpreetSingh20
                    from Sirhind-Fategarh, Punjab
                    Nov 8, 2021
                    Report
                    Copy

                    I have applied for 2 passport renewals via passportsindiasevas.co.in for which payment is done via PayUMoney gateway. I have paid Rs 2995 for each renewal, so a total of Rs 5990. Below are the transaction id's which are generated for same.

                    1st Transaction Details:

                    Merchant Reference Number: PSKServicesIndia[protected]
                    Transaction Reference Number: [protected]
                    transaction Date:[protected]

                    2nd Transaction Details:

                    Transaction Reference Number: [protected]
                    transaction Date:[protected]

                    please help to get this resolved and get my money refunded.
                    PayUMoney customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      M
                      Mansoor smart
                      from Nellore, Andhra Pradesh
                      Nov 7, 2021
                      Resolved
                      Report
                      Copy
                      Resolved

                      Address: Buchireddypalem

                      Buy a jacket pay the money, until no response from shop's mark courier office. the amount is payed to payu payments Pvt Ltd. What can I do now. Going to give Complaint to police station on websites of Shop's mark and payu payments Pvt Ltd. 🙏 What a website never see...
                      +3 photos
                      Dec 10, 2021
                      Complaint marked as Resolved 
                      PayUMoney customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 09, 2021
                      PayUMoney Customer Care's response
                      Hi,

                      Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
                      For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - [protected] in order to get the status at their end.

                      Regards,
                      Team PayU
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        @
                        @eka@1234
                        from New Delhi, Delhi
                        Nov 7, 2021
                        Report
                        Copy

                        Order booked but not trace traceable and amount deducte in my account
                        PayUMoney customer support has been notified about the posted complaint.
                        Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          anil gupta52
                          from Delhi, Delhi
                          Nov 5, 2021
                          Report
                          Copy

                          I made Rs 399.00 purchase on 29th Oct at your site and got order confirmation vide [protected]. There is no response from merchant. No contact details of merchant
                          I have raised a ticket X[protected] against which also not heard anything.
                          Can not find any e mail I d or contact number of PAYU to contact. Is this all fake business? Never ever had this issue with any of payment gateway.
                          Pl revert
                          Anil gupta
                          [protected]
                          PayUMoney customer support has been notified about the posted complaint.
                          Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            1
                            1337sa
                            Nov 5, 2021
                            Report
                            Copy

                            Address: Legal Department PayU Payments Private Limited, 9th Floor, Bestech Business Tower, Sector 48, Sohna Road, Gurgaon 122001, Haryana

                            Hey, my complaint is all about " INTERNATIONAL TRANSACTION".
                            A month ago when I was carrying out a transaction with my card on payu it showed me an error something like " BANK WAS UNABLE TO AUTHENTICATE".
                            Till the date, it's the same I am unable to transact

                            please PayU India provide me with the suitable reason why I am getting that error
                            PayUMoney customer support has been notified about the posted complaint.
                            Hi! Please connect with your bank for further assistance on the same.
                            Helpful
                            Found this helpful?
                            1 Comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              Shoaib khan@
                              from Allahabad, Uttar Pradesh
                              Nov 4, 2021
                              Report
                              Copy

                              My transaction was failed on 21/10/2021 but the amount of 1999 was deducted from my account and yet I have not recieved refund.
                              PayUMoney customer support has been notified about the posted complaint.
                              Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                H
                                Him Lika
                                Nov 3, 2021
                                Report
                                Copy

                                Address: Delhi

                                I bought uc for my bgmi account but uc didn't reflect and money got deducted, please refund the money...
                                PayUMoney customer support has been notified about the posted complaint.
                                Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  shri2urs
                                  from Mumbai, Maharashtra
                                  Nov 3, 2021
                                  Report
                                  Copy

                                  Customer transfer the amount through using payu money but the amount got not settle till date to my account and when query raise no one is bother to reply or resolve this

                                  these people are looting people money with such things

                                  settlement id 20210925
                                  total amount 11900
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Verified Support
                                  Nov 12, 2021
                                  PayUMoney Customer Care's response
                                  Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you further with your query.
                                  Nov 16, 2021
                                  Updated by shri2urs
                                  Don’t you have shame how many times customer should raise concern you respective team and company working since September but still they are unable to refund amount
                                  Nov 21, 2021
                                  Updated by shri2urs
                                  Don’t you have shame how many times customer should raise concern you respective team and company working since September but still they are unable to refund amount
                                  They took the details again but still amount settlement pending and no action till date
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    S
                                    Soorya raj
                                    Nov 3, 2021
                                    Report
                                    Copy

                                    I tried contacting the support team several times. But no response from them yet! My registered email is [protected]@gmail.com
                                    I even tried contacting the team via twitter! But they are still using the same templates. Please settle my funds asap!
                                    PayUMoney customer support has been notified about the posted complaint.
                                    PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
                                    Soorya raj's [Complaint's author] reply, Nov 3, 2021
                                    I am the merchant! My settlement is on hold.
                                    Please check and update the status
                                    Soorya raj's [Complaint's author] reply, Nov 3, 2021
                                    I am the merchant! My settlement is on hold.
                                    Please check and update the status
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      A
                                      Aditya Manoharan
                                      Nov 2, 2021
                                      Report
                                      Copy

                                      Website: MTC games

                                      I bought uc for my bgmi account but uc didn't reflect and money got deducted, please refund the money
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Helpful
                                      1 other people found this review helpful
                                      1 found this helpful
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        Y
                                        Yuvika Singh
                                        from Jhansi, Uttar Pradesh
                                        Nov 2, 2021
                                        Report
                                        Copy

                                        On date 1 November 2020 I made a payment of 493 to the online merchant dreammakeup.in by PayUMoney . The transaction was marked Sucessful and I received notification regarding sucessful transaction by PayUMoney organization and money was deducted from my account but the merchant site reflected pending transaction and after some time it was showing transaction failed but money was already deducted from the account . So i kindly request PayUMoney team to resolve my issue and grant me my refund back.
                                        +1 photos
                                        PayUMoney customer support has been notified about the posted complaint.
                                        Verified Support
                                        Nov 02, 2021
                                        PayUMoney Customer Care's response
                                        Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
                                        Nov 02, 2021
                                        Updated by Yuvika Singh
                                        I did the same but yet I haven't received any response from PayUMoney team
                                        My transaction is - [protected]
                                        My email id - [protected]@gmail.com
                                        Phone number - [protected]
                                        Helpful
                                        2 other people found this review helpful
                                        2 found this helpful
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                          I want to submit Complaint Positive Review Neutral Comment
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit