PayUMoney Complaints & Reviews

We have a merchant account on payumoney by the name of craftribal
Merchant Id- 7302500
Hi Team,
Our payment is on hold from last 2 months and we are unable to raise a ticket or to get in touch with you. There is neither customer care number nor any mail to raise a complaint and even the chat bot box doesn’t work properly. It keeps repeating messages and nothing gets resolved. Please look into the matter and help us resolve this as soon as possible.
Please clear settlement amount and deposit money into our account
Thank you

My Settlement is put on hold from 21/10/2021 by Pauy money of amount more than 28000. All money has been earned by selling rightful product and all payments taken via Link of Payu.
We have provided all required documents asked by Payu, all invoices regarding sales and also provided food license.
Resolution was to be done by 27/10/2021 but still it has not been completed.
Even for last 10 days I am not getting any response from company. Attached here entire conversation with payu money.

I Had Recently done a Transaction payment of RS 1518.82 on 19th September, 2021.Now i need a transaction details for that transction which i need to submit at my college for some paper work and i have nothing about it.Please Help me without uts Tranction Id they wont let me have my documents.

I placed order from carlaclub for clothes on[protected]. I haven't recieved my order or any single text except money debiting from my account for placing order. I would like to atleast get refund of my money ₹1190.Transaction num:[protected]

I have created a merchant account with PayU. (Merchant ID: 8322999). At the time of account setup i have filled all the required details regarding my business and website and payU have activated my account after detail verification.

But after i have integrated the payment gateway and started to receiving payment from my customers PayU put a hold on my settlement with a amount of almost Rs 75000 . PayU asked me to verify my transactions by showing them the invoice and proof of delivery.

So i have send them my proofs. But after few days they gave me a reply stating that my website is not live or functional. (How can they say that.? since each day my customers are paying me through payU payment gateway and i can see all the transaction details from my payU control panel ). They have also asked me to explain the how my business works.

So again i have send them all the detailed working and proof of my business to them. And its been almost 2 weeks i was waiting for their reply they are not responding . and my status of ticket related to this problem is showing "in progress".

Now my business is almost halted. Since my funds are put on hold by payU. I have to borrow money from people to run my business. Its very cruel for payU to do like this for small shop owners like me. I am almost fed up since its the only source of income for me.

PayU has actually put a hold on my LIFE.

Now i need my fund to be cleared as soon as possible. Either they can close my merchant account and refund my amount. Or they have to solve this issues very soon and not let this happen again.

Can I complete transaction detail of this transaction I'd - [protected]

I paid for merchant TVS credit service Ltd. They are saying that my payment still not detected. I need complete transaction details like who is the merchant name etc

We have a send money 900/= and the amount 900/= deducted is our account but reciver bank account not received amount.

Comming message is Your stellmement is on hold.??????

we hope that you have surely solved my problem.

Regards
Deepak Kumar Singh
Mobile= [protected]

I am top up 400₹ freefiredimond website but not received dimonds and payment Sussfuly send please give my money

On 2/11/2021 i received Rs 7, 788 money through the payu payment gateway. But they put these amounts on hold. Even after a week my money is not credited in my bank.
Transaction ID:[protected]screenshot attached)

One of customer paid an amount of Rs.15, 000/- via payumoney payment link. But the payment is not yet credited to our bank account till date[protected], Showing settlement in process in payumoney dashboard. We had enquired this fact via support ticket, but they are not answering properly. They are even refunding the amount to customer. Holding the amount in their bank account.

When we check their website, they are not maintaing a proper phone number or email id to register complaints. May be going to a be fraud.

Already reported this isssue to RBI through banking ombudsman. People please aware above the fact. Attaching the screenshot payu money transaction.

I had paid 215/- on 22 Oct 2021 which has been deducted from my account but it has not been credited to the transferred account.
Statement attached.
OrderId: 012982
Transaction Id: [protected]

I have applied for 2 passport renewals via passportsindiasevas.co.in for which payment is done via PayUMoney gateway. I have paid Rs 2995 for each renewal, so a total of Rs 5990. Below are the transaction id's which are generated for same.

1st Transaction Details:

Merchant Reference Number: PSKServicesIndia[protected]
Transaction Reference Number: [protected]
transaction Date:[protected]

2nd Transaction Details:

Transaction Reference Number: [protected]
transaction Date:[protected]

please help to get this resolved and get my money refunded.

Buy a jacket pay the money, until no response from shop's mark courier office. the amount is payed to payu payments Pvt Ltd. What can I do now. Going to give Complaint to police station on websites of Shop's mark and payu payments Pvt Ltd. 🙏 What a website never see...

Order booked but not trace traceable and amount deducte in my account

I made Rs 399.00 purchase on 29th Oct at your site and got order confirmation vide [protected]. There is no response from merchant. No contact details of merchant
I have raised a ticket X[protected] against which also not heard anything.
Can not find any e mail I d or contact number of PAYU to contact. Is this all fake business? Never ever had this issue with any of payment gateway.
Pl revert
Anil gupta
[protected]

Hey, my complaint is all about " INTERNATIONAL TRANSACTION".
A month ago when I was carrying out a transaction with my card on payu it showed me an error something like " BANK WAS UNABLE TO AUTHENTICATE".
Till the date, it's the same I am unable to transact

please PayU India provide me with the suitable reason why I am getting that error

My transaction was failed on 21/10/2021 but the amount of 1999 was deducted from my account and yet I have not recieved refund.

I bought uc for my bgmi account but uc didn't reflect and money got deducted, please refund the money...

Customer transfer the amount through using payu money but the amount got not settle till date to my account and when query raise no one is bother to reply or resolve this

these people are looting people money with such things

settlement id 20210925
total amount 11900

I tried contacting the support team several times. But no response from them yet! My registered email is [protected]@gmail.com
I even tried contacting the team via twitter! But they are still using the same templates. Please settle my funds asap!