PayUMoney Complaints & Reviews

Address: Ghaziabad

Hii. My money is not yet settled to account and everytime i get this message

You have already created a ticket regarding the same issue category and sub-category with ticket ID: HX[protected]

Kindly help. My 2000/- are not yet settled

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Oct 20, 2021

Verified Support

Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you further with your query.

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My payu merchant id is 8319855.

On 19/10/2021 i received 500 Rs. money through the payu payment gateway. But they put these amounts on hold. So i try to reach customer care but no response to date.
Why you refusing to deposit our money to the bank account. It's looks like a fraud thing.
I request your team please deposit our money or give me the refund option in our dashboard.. Don't play with us.

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2021

PayUMoney Customer Care's response Hi! As checked, our team have already replied on your ticket id TM[protected]. You need to share the invoice and proof of delivery against PayU id- [protected]. Also, help our team to understand the reason for using our payment gateway and what kind of services do you provide.

Oct 20, 2021

Updated by Singhrohit136 We are going to organise an scholarship exam in January 2021. And we are charging 500 rs. as registration fee. If any student want to appear in the scholarship exam then they have to pay the registration fee 500 Rs. as one student have been paid through payu payments gateway.

We have been provide the registration successfull certificate to the student “Sagar Verma” who have been paid the registration fee through Payu. Now solve my issue and settle my payment in my bank account.
And I must say Payu is worst payment gateway ever. Why you didn’t asked about this before getting payment. Please do not irritate your clients.
Now solve my queries otherwise I will file a petition in the court and will take a legal action.

Oct 20, 2021

Updated by Singhrohit136 Correction*

It’s January 2022* not 2021

Oct 21, 2021

Updated by Singhrohit136 Also here’s the invoice

Oct 21, 2021

Updated by Singhrohit136 Customer Payment screenshot.

Oct 24, 2021

Updated by Singhrohit136 It’s been 8 days and they have not settled my amount yet. I’m just affraid with PayU service. I must say PayU is worst and fraud company I have ever seen.

Oct 24, 2021

Updated by Singhrohit136 They don’t provide customer care phone number. Totally fraud company. I’m waiting for two more days from now onwards. Then after I will file a petition against his company in the court.

Verified Support

Oct 24, 2021

PayUMoney Customer Care's response Hi, please share the needful POD over case id TC[protected] for further assistance.

Oct 25, 2021

Updated by Singhrohit136 I have allready shared POD. We used to send the Registration successful certificate via e-mail. And we have sent it to the customer. I have allready sent it to you. Don’t make me fool. Send my money to my bank account.

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Rs. 299/- paid on 29 th October 2021 to silverstore. in for dryfruits. Payment goes to Hareshkumar Himatlal Dave as per email.
no response from merchant till date. Please
enquire and inform updates if any.

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PayUMoney Customer Care

from Gurgaon, Haryana

Oct 20, 2021

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

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Address: Ebharatseva

Sir,
I made a payment some day ago in ebharat site via pay u money, regarding hsrp plate, some day later i haven't got any sms or mail or any information about my hsrp, is this site is fake ?how any one can make the site and receive the money via pay u money, after all its ur duty to check the authenticity of site, i m complaing to get my money ie 475rs back to my wallet, plz help me to get, make strict action to block and punish the owners of the site.

Thanks,
Vinay
Kndly mail me -vinay1.[protected]@gmail.com

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Oct 17, 2021

Verified Support

Hi, we are here to help you. Please help us understand your concern along with the needful PayU Payment ID for assistance.

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I was charged 5 times while booking taj tickets on asi.payu but no ticket is generated

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PayUMoney Customer Care

from Gurgaon, Haryana

Oct 17, 2021

Verified Support

Hi, please help us with the needful PayU Payment ID for assistance.

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Address: Padampur devalia, motinagar, Near shiv mandir, Near shiv mandir

I have ordered wireless headphone 5 days ago.but i didnt get any response from company, i only got a msg of transation id [protected] please help me

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PayUMoney Customer Care

from Gurgaon, Haryana

Oct 16, 2021

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

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Sir I purchased BC coins in pubg lite game but it is not added to pubg lite account can you please help in this matter
Thanking you sir

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PayUMoney Customer Care

from Gurgaon, Haryana

Oct 14, 2021

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

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Vinodurga's [Complaint's author] reply, Oct 14, 2021

Order number: 9387
Transaction amount :169 rupees
Date : October 13th 2021

Vinodurga's [Complaint's author] reply, Oct 15, 2021

+919959180372
[email protected]

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Website: mybpms.in

On[protected], Rs. 4650/- were paid by me through Payumoney portal of BPMS Pvt. Ltd. New Delhi (www.mybpms.in). Rs. 9.44 were also charged as transaction fee. Thus total amount debited to my account no. [protected] with INDIAN BANK, CR PARK, NEW DELHI on[protected]. Bank account entry shows a transaction ID as "" PAYU[protected]".

PAYU MONEY did not give any transaction ID as their portal did show it as a failed transaction. This money is either to be paid to BPMS pvt ltd or to be refunded back to my account.

Nov 14, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Oct 14, 2021

PayUMoney Customer Care's response Hi! Please note, this transaction has already been auto refund on 02/10/2021 via ARN [protected]. Please check your bank statement once and can contact your issuing bank with the given ARN if you have not received the funds.

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V

Vishan Agarwal

Oct 13, 2021

the money in question got credited back to my bank account. thanks for your kindness.

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PayUMoney Customer Care's response, Oct 17, 2021

Verified Support

Thanks for the cofirmation.

P

Prasad mesth

Nov 23, 2021

Hi .sir/madam my money is credited.i didn't get free fire diamond. So plzz refund my amount

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PayUMoney Customer Care's response, Nov 25, 2021

Verified Support

Hi! As checked, this is a successful transaction via PayU Id - 14295940971 at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [email protected] to get the status at their end.

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My complaint lodged on 11.10.21 with ticket id: XH[protected] has been closed successfully WITHOUT ADVISING ME ACTION TAKEN OR ENSURING REFUND OF AMOUNT/DELIVERY OF THE PRODUCT. NO CONTACT DETAILS OF SUPPLIER HAS BEEN GIVEN AS REQUESTED.

PayUMoney customer support has been notified about the posted complaint.

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This is with reference to the subject that I J RAJARAM, I have made payment to Professional Tax ( Andhra Pradesh ) for September month through QR SCAN Code of Rs. 2200/- on Dt 12.10.2021( In Phone pe APP ), the payment was handled by PAYUMONEY. Amount was got deducted from my account the transaction was showing success in Phone Pe Status but PAYUMONEY payments not responding and in Professional Tax website also the transaction showing as pending. I request you to kindly check the transaction Status and let i know the status. Following are the details of transaction.

Phone Pe Login Mobile Number : [protected]
Date Of transaction : 12.10.2021
Amount : 2200/-
Payment Handled by : PAYUMONEY
Phone Pe Ticket :[protected].

Nov 14, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Oct 13, 2021

PayUMoney Customer Care's response Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards
Team PayU

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Payu is one of the largest fraud and fake gateways I was Cheated 3 lakh in this gateways I gave complaints their help centre but not yet resolved and saying that contact to fraud merchant only we have concern with merchant only they are saying contact merchant only I gave cybercrime complaint but this gateways not give value of our Indian laws and police department need to initiate my all refunds

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Oct 13, 2021

PayUMoney Customer Care's response Hi,

We would like to inform you that PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Please contact your bank to raise a chargeback against your transaction/s if the concerned merchant is not providing the services/refund.

Regards,
Team PayU

Oct 14, 2021

Updated by Sbhadole Charge back raised can I get help from your side

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Agent name :SRUTHI [protected]
she is a no one fraud, if she ask any work.to do, pls don't do it, its all fraud forst she will talk very nicely ask to.do the work, later salary will come unless u pay the nearly 3000
pls don't do it
nine five five three three two six give one four five

Nov 12, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Verified Support

Oct 11, 2021

PayUMoney Customer Care's response Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you further with your query.

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Fund debit not successfully not complete

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PayUMoney Customer Care

from Gurgaon, Haryana

Oct 11, 2021

Verified Support

Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU

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Your transaction with NAVNIT RAVJIBHAI NAKRANI was successful

Transaction ID: 2042_210930:9
Merchant Website:
Amount Paid: 269.00
Order Date:[protected]:02:40
Customer Phone Number: [protected]

For any information pertaining to the status of your order, please visit

Thanks and Regards,
PayU on behalf of NAVNIT RAVJIBHAI NAKRANI

PayUMoney customer support has been notified about the posted complaint.

Oct 10, 2021

Updated by Bindu 82 Please get me refund of the money paid.

Oct 11, 2021

Updated by Bindu 82 No development.Neither product delivered nor refund made.

Verified Support

Oct 11, 2021

PayUMoney Customer Care's response Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com to get the status at their end.

Oct 12, 2021

Updated by Bindu 82 What is the support you are providing.I am still at the same point where I was before taking up the matter with you.After making payment neither product has been delivered nor refund has been made.I suspect it to be fraudulent Co.You have closed complaint without any resolution

Oct 16, 2021

Updated by Bindu 82 Can you please provide me contact details, email etc of merchant to enable me to lodge complaint with cyber cell of Delhi Police.

Oct 18, 2021

Updated by Bindu 82 When you were collecting payments on behalf of merchant then you share his address, tel no etc especially when you are not in a position to ensure delivery of product or refund of money.

Verified Support

Oct 20, 2021

PayUMoney Customer Care's response Hi! Please note, PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback with your issuing bank against this transaction.

Oct 30, 2021

Updated by Bindu 82 Immediately on lodging reply to your evasive reply the message on topic MARK AS RESOLVED.Can you please advise me the reason for this message and when you cannot resolve the issue share contact details of merchant to show your hands are clean

Nov 13, 2021

Updated by Bindu 82 My complaint has not been resolved till date. Neither I have received the product nor refund of my money. You are also conniving with merchant by not providing his details, contact no, email id etc.your page is full of complaints of similar nature yet you have chosen to turn blind eye in the fraud.At least you can do is stop working for this fraudster if your hands are clean.I really petty your greed.

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Need refund amount or need product

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Oct 11, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

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Hello,
Recently i came across many websites that were selling proprietary products belong to krafton and battlegrounds mobile india . they were cheating people by promising of delivering in-game cash for cheap price but they never deliver all of the fraudsters use only Payu payment gateway. i wonder why ?
why do fraudsters love payU payment gateway.
How do they authorize websites without confirming the legality ?

List of website using PayU money payment gateway to do fraud.
pubgbazar.com
midasbuyuc.co.in
midasbuybgmi.in
checkgamingoffer.com
multipleoffers99.com

how can they sell proprietary products ? do they have authorization? do they have any license to sell those products ?
have payu money verified these things ?

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Oct 11, 2021

Verified Support

Hi,

We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

• PayU, Merchant, and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU

Reply

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Merchant money blocked, after 9+ months
after All Document Provided
Still money not send in company account

If Payu Block Customer Money in 9+ month, not paid to company, How Company give service to our customer ?

Who is Responsible not provide service to customer?

Payu Money company Spoil Merchant Company Reputation & Spoil Goodwill

Dec 6, 2021

Complaint marked as Resolved

PayUMoney customer support has been notified about the posted complaint.

Oct 09, 2021

Updated by anujrajput.world Merchant money blocked, after 9+ months

All Document Provided and Payu Team Approved All Documents

After Many Communication Still money not send in company account
We have many happy customers and If Payu blocks Customer Money in 9+ months, it is not paid to the company, How Company give service to our customers ?

Who is Responsible not providing service to customers?

Payu Money company Spoil Merchant Company Reputation & Spoil Goodwill,

Verified Support

Oct 11, 2021

PayUMoney Customer Care's response Hi,

Please share your merchant D so that we ay assist you better.

Regards,
Team PayU

Oct 11, 2021

Updated by anujrajput.world User id/ Email id : [protected]@gmail.com

you will find my complaint 9+ Month Payment Delay, now not having any response though Payu Team,

they need to verify website but i don't want to start work with "Payu", i deposit All Required Documents many time,

re-send ticket many times, no response

I again told Please send account money in my Company bank account,

Verified Support

Oct 25, 2021

PayUMoney Customer Care's response Hi! As checked, your final settlement has been completed via UTR N[protected]. Please reach our to our team via help.payu.in in case any further assistance is required.

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A

anujrajput.world

from New Delhi, Delhi

Oct 11, 2021

User id/ Email id : [protected]@gmail.com

you will find my complaint 9+ Month Payment Delay, now not having any response though Payu Team,

they need to verify website but i don't want to start work with "Payu", i deposit All Required Documents many time,

re-send ticket many times, no response

I again told Please send account money in my Company bank account,

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Address: [email protected]

Payu Money Block my money and not send money after 9+ month

1) No having Support team,
2) According to tickets they need to send money before 2 months
now Tickets are Blocked

Still no money send in my account

3 Times All Documents Submitted, They told all Documents Correct but still my company money not given

Amount Rs 3456.48 also check TICKET NUMBER - HM[protected]

Fake Payu Company and Wrong commitments

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Oct 9, 2021

Verified Support

Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you further with your query.

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Address: +919641764503

Rs.1, 800.00 has been debited from your A/c XX7603 via Kotak PG on 09-OCT-21 vide Ref No. [protected] . To report fraud or raise dispute, click kotak.com/fraud
[protected]

PayUMoney customer support has been notified about the posted complaint.

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PayUMoney Customer Care

from Gurgaon, Haryana

Oct 9, 2021

Verified Support

Hi, we are really sorry about this and totally understand your concern over here. We'd suggest you to raise this immediately to the Cyber Cell office and they shall assist you further.

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Address: Mandi Dabwali

I submitted application and updation fee 50 rs for updating address in aadhar card. 50 rs deducted from my account three times but submitted only once. Because first two times it showed payment pending so I tried again and again. But later I came to know that payment has been deducted from my account three times. Kindly refund me my extra money as soon as possible.

Reference no IGAMDWKYJ7
Dated[protected] time 07:56br...

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PayUMoney Complaints & Reviews

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PayUMoney reviews & complaints page 35

Settlement issues.

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Settlement amount on hold

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No response from merchant.

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Hsrp plate payment

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Taj ticket 5 times charged no ticket generated

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Wireless headphone

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Pubg lite BC purchase

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Money paid but not credited to payee company

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Product not delivered/REFUND NOT MADE

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Payment made for Professional Tax Andhra Pradesh of Rs.2200/- through Phonepe Scanner via Payumoney.

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Fraud merchant after adding fund blocked me

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Salary is not credited

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Fund debit not successfully not complete

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Product not delivered

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Product not reached refund not done

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Fraudsters using Payu Payment gateway

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Merchant money blocked

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Payu Money Block my money and not send money after 9+ month

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Fraud call and deducted money

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Fee deducted from my account 3 times but submitted only once to UIDAI for aadhar card updation

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