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PayUMoney Complaints & Reviews

3
Updated: Dec 24, 2025
Complaints 3775
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2133
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PayUMoney reviews & complaints page 35

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N
Nagalla Narasimha Rao
Oct 18, 2021
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Rs. 299/- paid on 29 th October 2021 to silverstore. in for dryfruits. Payment goes to Hareshkumar Himatlal Dave as per email.
no response from merchant till date. Please
enquire and inform updates if any.
PayUMoney customer support has been notified about the posted complaint.
Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
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    V
    vin sin
    Oct 17, 2021
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    Address: Ebharatseva

    Sir,
    I made a payment some day ago in ebharat site via pay u money, regarding hsrp plate, some day later i haven't got any sms or mail or any information about my hsrp, is this site is fake ?how any one can make the site and receive the money via pay u money, after all its ur duty to check the authenticity of site, i m complaing to get my money ie 475rs back to my wallet, plz help me to get, make strict action to block and punish the owners of the site.

    Thanks,
    Vinay
    Kndly mail me -vinay1.[protected]@gmail.com
    PayUMoney customer support has been notified about the posted complaint.
    Hi, we are here to help you. Please help us understand your concern along with the needful PayU Payment ID for assistance.
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      M
      Manjeet Saggu
      Oct 17, 2021
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      I was charged 5 times while booking taj tickets on asi.payu but no ticket is generated
      PayUMoney customer support has been notified about the posted complaint.
      Hi, please help us with the needful PayU Payment ID for assistance.
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        L
        Lalit3127
        from Haldwani, Uttarakhand
        Oct 15, 2021
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        Address: Padampur devalia, motinagar, Near shiv mandir, Near shiv mandir

        I have ordered wireless headphone 5 days ago.but i didnt get any response from company, i only got a msg of transation id [protected] please help me
        PayUMoney customer support has been notified about the posted complaint.
        Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
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          V
          Vinodurga
          from Mahabubabad, Andhra Pradesh
          Oct 13, 2021
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          Sir I purchased BC coins in pubg lite game but it is not added to pubg lite account can you please help in this matter
          Thanking you sir
          PayUMoney customer support has been notified about the posted complaint.
          Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
          Vinodurga's [Complaint's author] reply, Oct 14, 2021
          Order number: 9387
          Transaction amount :169 rupees
          Date : October 13th 2021
          Vinodurga's [Complaint's author] reply, Oct 15, 2021
          +919959180372
          [email protected]
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            V
            Vishan Agarwal
            Oct 12, 2021
            Resolved
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            Resolved

            Website: mybpms.in

            On[protected], Rs. 4650/- were paid by me through Payumoney portal of BPMS Pvt. Ltd. New Delhi (www.mybpms.in). Rs. 9.44 were also charged as transaction fee. Thus total amount debited to my account no. [protected] with INDIAN BANK, CR PARK, NEW DELHI on[protected]. Bank account entry shows a transaction ID as "" PAYU[protected]".

            PAYU MONEY did not give any transaction ID as their portal did show it as a failed transaction. This money is either to be paid to BPMS pvt ltd or to be refunded back to my account.
            Nov 14, 2021
            Complaint marked as Resolved 
            PayUMoney customer support has been notified about the posted complaint.
            Verified Support
            Oct 14, 2021
            PayUMoney Customer Care's response
            Hi! Please note, this transaction has already been auto refund on 02/10/2021 via ARN [protected]. Please check your bank statement once and can contact your issuing bank with the given ARN if you have not received the funds.
            the money in question got credited back to my bank account. thanks for your kindness.
            PayUMoney Customer Care's response, Oct 17, 2021
            Verified Support
            Thanks for the cofirmation.
            Hi .sir/madam my money is credited.i didn't get free fire diamond. So plzz refund my amount

            Money paid but not credited to payee company - Comment #3923709 - Image #0
            PayUMoney Customer Care's response, Nov 25, 2021
            Verified Support
            Hi! As checked, this is a successful transaction via PayU Id - 14295940971 at our end. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [email protected] to get the status at their end.
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              B
              Bindu 82
              from NEW DELHI, Delhi
              Oct 12, 2021
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              My complaint lodged on 11.10.21 with ticket id: XH[protected] has been closed successfully WITHOUT ADVISING ME ACTION TAKEN OR ENSURING REFUND OF AMOUNT/DELIVERY OF THE PRODUCT. NO CONTACT DETAILS OF SUPPLIER HAS BEEN GIVEN AS REQUESTED.
              PayUMoney customer support has been notified about the posted complaint.
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                R
                Raja86799
                Oct 12, 2021
                Resolved
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                Resolved

                This is with reference to the subject that I J RAJARAM, I have made payment to Professional Tax ( Andhra Pradesh ) for September month through QR SCAN Code of Rs. 2200/- on Dt 12.10.2021( In Phone pe APP ), the payment was handled by PAYUMONEY. Amount was got deducted from my account the transaction was showing success in Phone Pe Status but PAYUMONEY payments not responding and in Professional Tax website also the transaction showing as pending. I request you to kindly check the transaction Status and let i know the status. Following are the details of transaction.

                Phone Pe Login Mobile Number : [protected]
                Date Of transaction : 12.10.2021
                Amount : 2200/-
                Payment Handled by : PAYUMONEY
                Phone Pe Ticket :[protected].
                Nov 14, 2021
                Complaint marked as Resolved 
                PayUMoney customer support has been notified about the posted complaint.
                Verified Support
                Oct 13, 2021
                PayUMoney Customer Care's response
                Hi,

                We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                • PayU, Merchant and Bank reference number.
                • Scan copy of bank statement indicating the debit for the required transaction.
                • Transaction date along with the amount.
                • Email id or phone number used for processing the transaction.
                • First 6 and last 4 digits of your card.
                • UPI / VPA if any used

                Regards
                Team PayU
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                  S
                  Sbhadole
                  from Bengaluru, Karnataka
                  Oct 12, 2021
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                  Payu is one of the largest fraud and fake gateways I was Cheated 3 lakh in this gateways I gave complaints their help centre but not yet resolved and saying that contact to fraud merchant only we have concern with merchant only they are saying contact merchant only I gave cybercrime complaint but this gateways not give value of our Indian laws and police department need to initiate my all refunds
                  +8 photos
                  PayUMoney customer support has been notified about the posted complaint.
                  Verified Support
                  Oct 13, 2021
                  PayUMoney Customer Care's response
                  Hi,

                  We would like to inform you that PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Please contact your bank to raise a chargeback against your transaction/s if the concerned merchant is not providing the services/refund.

                  Regards,
                  Team PayU
                  Oct 14, 2021
                  Updated by Sbhadole
                  Charge back raised can I get help from your side
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                    D
                    Oct 11, 2021
                    Resolved
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                    Resolved

                    Agent name :SRUTHI [protected]
                    she is a no one fraud, if she ask any work.to do, pls don't do it, its all fraud forst she will talk very nicely ask to.do the work, later salary will come unless u pay the nearly 3000
                    pls don't do it
                    nine five five three three two six give one four five
                    +1 photos
                    Nov 12, 2021
                    Complaint marked as Resolved 
                    PayUMoney customer support has been notified about the posted complaint.
                    Verified Support
                    Oct 11, 2021
                    PayUMoney Customer Care's response
                    Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you further with your query.
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                      V
                      Vamshi@12
                      Oct 10, 2021
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                      Fund debit not successfully not complete
                      PayUMoney customer support has been notified about the posted complaint.
                      Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
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                        B
                        Bindu 82
                        from NEW DELHI, Delhi
                        Oct 10, 2021
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                        Your transaction with NAVNIT RAVJIBHAI NAKRANI was successful

                        Transaction ID: 2042_210930:9
                        Merchant Website:
                        Amount Paid: 269.00
                        Order Date:[protected]:02:40
                        Customer Phone Number: [protected]

                        For any information pertaining to the status of your order, please visit

                        Thanks and Regards,
                        PayU on behalf of NAVNIT RAVJIBHAI NAKRANI
                        PayUMoney customer support has been notified about the posted complaint.
                        Oct 10, 2021
                        Updated by Bindu 82
                        Please get me refund of the money paid.
                        Oct 11, 2021
                        Updated by Bindu 82
                        No development.Neither product delivered nor refund made.
                        Verified Support
                        Oct 11, 2021
                        PayUMoney Customer Care's response
                        Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com to get the status at their end.
                        Oct 12, 2021
                        Updated by Bindu 82
                        What is the support you are providing.I am still at the same point where I was before taking up the matter with you.After making payment neither product has been delivered nor refund has been made.I suspect it to be fraudulent Co.You have closed complaint without any resolution
                        Oct 16, 2021
                        Updated by Bindu 82
                        Can you please provide me contact details, email etc of merchant to enable me to lodge complaint with cyber cell of Delhi Police.
                        Oct 18, 2021
                        Updated by Bindu 82
                        When you were collecting payments on behalf of merchant then you share his address, tel no etc especially when you are not in a position to ensure delivery of product or refund of money.
                        Verified Support
                        Oct 20, 2021
                        PayUMoney Customer Care's response
                        Hi! Please note, PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback with your issuing bank against this transaction.
                        Oct 30, 2021
                        Updated by Bindu 82
                        Immediately on lodging reply to your evasive reply the message on topic MARK AS RESOLVED.Can you please advise me the reason for this message and when you cannot resolve the issue share contact details of merchant to show your hands are clean
                        Nov 13, 2021
                        Updated by Bindu 82
                        My complaint has not been resolved till date. Neither I have received the product nor refund of my money. You are also conniving with merchant by not providing his details, contact no, email id etc.your page is full of complaints of similar nature yet you have chosen to turn blind eye in the fraud.At least you can do is stop working for this fraudster if your hands are clean.I really petty your greed.
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                          N
                          Nimiprasad
                          Oct 10, 2021
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                          Need refund amount or need product
                          PayUMoney customer support has been notified about the posted complaint.
                          Hi,

                          We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                          • PayU, Merchant and Bank reference number.
                          • Scan copy of bank statement indicating the debit for the required transaction.
                          • Transaction date along with the amount.
                          • Email id or phone number used for processing the transaction.
                          • First 6 and last 4 digits of your card.
                          • UPI / VPA if any used

                          Regards,
                          Team PayU
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                            S
                            surya090909
                            Oct 9, 2021
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                            Hello,
                            Recently i came across many websites that were selling proprietary products belong to krafton and battlegrounds mobile india . they were cheating people by promising of delivering in-game cash for cheap price but they never deliver all of the fraudsters use only Payu payment gateway. i wonder why ?
                            why do fraudsters love payU payment gateway.
                            How do they authorize websites without confirming the legality ?

                            List of website using PayU money payment gateway to do fraud.
                            pubgbazar.com
                            midasbuyuc.co.in
                            midasbuybgmi.in
                            checkgamingoffer.com
                            multipleoffers99.com

                            how can they sell proprietary products ? do they have authorization? do they have any license to sell those products ?
                            have payu money verified these things ?
                            PayUMoney customer support has been notified about the posted complaint.
                            Hi,

                            We are unable to trace any transaction with the provided details. Please share the below details with us via https://help.payu.in/ and we shall assist you further.

                            • PayU, Merchant, and Bank reference number.
                            • Scan copy of bank statement indicating the debit for the required transaction.
                            • Transaction date along with the amount.
                            • Email id or phone number used for processing the transaction.
                            • First 6 and last 4 digits of your card.
                            • UPI / VPA if any used

                            Regards,
                            Team PayU
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                              A
                              anujrajput.world
                              from New Delhi, Delhi
                              Oct 9, 2021
                              Resolved
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                              Resolved

                              Merchant money blocked, after 9+ months
                              after All Document Provided
                              Still money not send in company account

                              If Payu Block Customer Money in 9+ month, not paid to company, How Company give service to our customer ?

                              Who is Responsible not provide service to customer?

                              Payu Money company Spoil Merchant Company Reputation & Spoil Goodwill
                              Dec 6, 2021
                              Complaint marked as Resolved 
                              PayUMoney customer support has been notified about the posted complaint.
                              Oct 09, 2021
                              Updated by anujrajput.world
                              Merchant money blocked, after 9+ months

                              All Document Provided and Payu Team Approved All Documents

                              After Many Communication Still money not send in company account
                              We have many happy customers and If Payu blocks Customer Money in 9+ months, it is not paid to the company, How Company give service to our customers ?

                              Who is Responsible not providing service to customers?

                              Payu Money company Spoil Merchant Company Reputation & Spoil Goodwill,
                              Verified Support
                              Oct 11, 2021
                              PayUMoney Customer Care's response
                              Hi,

                              Please share your merchant D so that we ay assist you better.

                              Regards,
                              Team PayU
                              Oct 11, 2021
                              Updated by anujrajput.world
                              User id/ Email id : [protected]@gmail.com

                              you will find my complaint 9+ Month Payment Delay, now not having any response though Payu Team,

                              they need to verify website but i don't want to start work with "Payu", i deposit All Required Documents many time,

                              re-send ticket many times, no response

                              I again told Please send account money in my Company bank account,
                              Verified Support
                              Oct 25, 2021
                              PayUMoney Customer Care's response
                              Hi! As checked, your final settlement has been completed via UTR N[protected]. Please reach our to our team via help.payu.in in case any further assistance is required.
                              User id/ Email id : [protected]@gmail.com

                              you will find my complaint 9+ Month Payment Delay, now not having any response though Payu Team,

                              they need to verify website but i don't want to start work with "Payu", i deposit All Required Documents many time,

                              re-send ticket many times, no response

                              I again told Please send account money in my Company bank account,
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                                A
                                anujrajput.world
                                from New Delhi, Delhi
                                Oct 9, 2021
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                                Address: [email protected]

                                Payu Money Block my money and not send money after 9+ month

                                1) No having Support team,
                                2) According to tickets they need to send money before 2 months
                                now Tickets are Blocked

                                Still no money send in my account

                                3 Times All Documents Submitted, They told all Documents Correct but still my company money not given

                                Amount Rs 3456.48 also check TICKET NUMBER - HM[protected]

                                Fake Payu Company and Wrong commitments
                                PayUMoney customer support has been notified about the posted complaint.
                                Hi! Apologies for the inconvenience if something went wrong. Request you to raise your concern via help.payu.in and our respective team will assist you further with your query.
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                                  k.prashanth99
                                  from Bengaluru, Karnataka
                                  Oct 9, 2021
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                                  Address: +919641764503

                                  Rs.1, 800.00 has been debited from your A/c XX7603 via Kotak PG on 09-OCT-21 vide Ref No. [protected] . To report fraud or raise dispute, click kotak.com/fraud
                                  [protected]
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Hi, we are really sorry about this and totally understand your concern over here. We'd suggest you to raise this immediately to the Cyber Cell office and they shall assist you further.
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                                    K
                                    kayat
                                    from Mumbai, Maharashtra
                                    Oct 8, 2021
                                    Resolved
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                                    Resolved

                                    Fee deducted from my account 3 times but submitted only once to UIDAI for aadhar card updation

                                    Address: Mandi Dabwali

                                    I submitted application and updation fee 50 rs for updating address in aadhar card. 50 rs deducted from my account three times but submitted only once. Because first two times it showed payment pending so I tried again and again. But later I came to know that payment has been deducted from my account three times. Kindly refund me my extra money as soon as possible.

                                    Reference no IGAMDWKYJ7
                                    Dated[protected] time 07:56br...
                                    +3 photos
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                                    K
                                    k.prashanth99
                                    from Bengaluru, Karnataka
                                    Oct 8, 2021
                                    Resolved
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                                    Resolved

                                    Address: A and G infotech traderspips.com PayUmoney

                                    A and G infotech
                                    09/10/2021 at 11:19:25 via payment button
                                    Transaction id [protected]
                                    Bank reference no T2109101120125886774135
                                    Payu ID 7791048

                                    Date of Incident 04/09/2221
                                    Client name A and G infoctech
                                    I got call from Traderspips.com from the name of Ashwin Account
                                    Manager and he said to invest the money 200 dollars initial, we
                                    invested as per his instruction to do trading in QFX Meta trade 5, he
                                    did not told about the withdrawal procedure so we believed him and
                                    started doing the trading, when i asked him to withdrawal money he is
                                    not ready to give back my money, informed us we will not revert your
                                    money you need to continue to trade and deposit more money, daily he
                                    use to call me through new Zealand number and guided us to trade in
                                    Telegram, as per his words we did the trading and 200 dollars money
                                    lost, totally he betrayed us and will complain on you in cyber crime
                                    and RBI so please help us to resolve this issue as earliest
                                    As per his advise we did the trading and he grabbed money from me and he is betrayed us said will give complain other things his number+[protected]

                                    My name Prashanth Kumar
                                    [protected]
                                    +6 photos
                                    Nov 12, 2021
                                    Complaint marked as Resolved 
                                    PayUMoney customer support has been notified about the posted complaint.
                                    Verified Support
                                    Oct 08, 2021
                                    PayUMoney Customer Care's response
                                    Hi! As checked, the given transaction has already been partially refunded by the merchant 18/09/2021. Also, this was a successful transaction via PayU id [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com to get the status at their end.
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                                      A
                                      Abhishek527
                                      from Bengaluru, Karnataka
                                      Oct 8, 2021
                                      Resolved
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                                      Resolved

                                      Address: payumoney.com

                                      Date of Incident 04/09/2221
                                      Client name A and G infoctech
                                      I got call from Traderspips.com from the name of Ashwin Account Manager and he said to invest the money 200 dollars initial, we invested as per his instruction to do trading in QFX Meta trade 5, he did not told about the withdrawal procedure so we believed him and started doing the trading, when i asked him to withdrawal money he is not ready to give back my money, informed us we will not revert your money you need to continue to trade and deposit more money, daily he use to call me through new Zealand number and guided us to trade in Telegram, as per his words we did the trading and 200 dollars money lost, totally he betrayed us and will complain on you in cyber crime and RBI so please help us to resolve this issue as earliest
                                      +4 photos
                                      Nov 9, 2021
                                      Complaint marked as Resolved 
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Verified Support
                                      Oct 08, 2021
                                      PayUMoney Customer Care's response
                                      Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com to get the status at their end.
                                      I contacted to Merchent to repay my invested 15000 amount but he is abusing to transfer the money so could you help me get my revert from your side and told to continue in trading so we cant move after happening these issues
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