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PayUMoney Complaints & Reviews

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Updated: Jan 27, 2026
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PayUMoney reviews & complaints page 36

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K
k.prashanth99
from Bengaluru, Karnataka
Oct 8, 2021
Resolved
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Resolved

Address: A and G infotech traderspips.com PayUmoney

A and G infotech
09/10/2021 at 11:19:25 via payment button
Transaction id [protected]
Bank reference no T2109101120125886774135
Payu ID 7791048

Date of Incident 04/09/2221
Client name A and G infoctech
I got call from Traderspips.com from the name of Ashwin Account
Manager and he said to invest the money 200 dollars initial, we
invested as per his instruction to do trading in QFX Meta trade 5, he
did not told about the withdrawal procedure so we believed him and
started doing the trading, when i asked him to withdrawal money he is
not ready to give back my money, informed us we will not revert your
money you need to continue to trade and deposit more money, daily he
use to call me through new Zealand number and guided us to trade in
Telegram, as per his words we did the trading and 200 dollars money
lost, totally he betrayed us and will complain on you in cyber crime
and RBI so please help us to resolve this issue as earliest
As per his advise we did the trading and he grabbed money from me and he is betrayed us said will give complain other things his number+[protected]

My name Prashanth Kumar
[protected]
Nov 12, 2021
Complaint marked as Resolved 
PayUMoney customer support has been notified about the posted complaint.
Verified Support
Oct 08, 2021
PayUMoney Customer Care's response
Hi! As checked, the given transaction has already been partially refunded by the merchant 18/09/2021. Also, this was a successful transaction via PayU id [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com to get the status at their end.
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    A
    Abhishek527
    from Bengaluru, Karnataka
    Oct 8, 2021
    Resolved
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    Resolved

    Address: payumoney.com

    Date of Incident 04/09/2221
    Client name A and G infoctech
    I got call from Traderspips.com from the name of Ashwin Account Manager and he said to invest the money 200 dollars initial, we invested as per his instruction to do trading in QFX Meta trade 5, he did not told about the withdrawal procedure so we believed him and started doing the trading, when i asked him to withdrawal money he is not ready to give back my money, informed us we will not revert your money you need to continue to trade and deposit more money, daily he use to call me through new Zealand number and guided us to trade in Telegram, as per his words we did the trading and 200 dollars money lost, totally he betrayed us and will complain on you in cyber crime and RBI so please help us to resolve this issue as earliest
    Nov 9, 2021
    Complaint marked as Resolved 
    PayUMoney customer support has been notified about the posted complaint.
    Verified Support
    Oct 08, 2021
    PayUMoney Customer Care's response
    Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on [protected]@gmail.com to get the status at their end.
    I contacted to Merchent to repay my invested 15000 amount but he is abusing to transfer the money so could you help me get my revert from your side and told to continue in trading so we cant move after happening these issues
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      A
      A R Raju
      from Hyderabad, Telangana
      Oct 7, 2021
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      Address: A R Raju Hyderabad

      Placed order on otiz-in.myshopify. com for dry fruits on 13/9/21 & paid Rs 2469.74 through payu. Payu team confirmed by email & given I'd [protected].as transaction with bajrang creations is successful. Web site given for contact as "smart-touch.in".which shows "currently unavailable we will be back soon."
      Actually ordered on "otiz-in. myshopify. com" whose phone no given as[protected] & email as "otiz. [protected]@gmail.com" email sent to them. No response. The phone does not work. As per payu procedure all information with screen shots to payu help who have given ticket I'd ET[protected]. They mention since 10 days repeatedly as resolved and now they say closed. Not received the amount till now.
      PayUMoney customer support has been notified about the posted complaint.
      Hi, we are here to help you. Please help us with the needful PayU Payment ID or the screenshot of the transaction for assistance.
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        A
        amit33144
        from Kolkata, West Bengal
        Oct 7, 2021
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        On 7th while surfing the internet I got an attack on my machines stating that my machine is locked for further use and if I don't pay the money, a case will be lodged against me. I had to pay Rs: 28000/- and Rs: 29000/- that moment. later I realized that I got scammed.

        I reached out to the bank to block my credit card immediately and got to know the below information from the bank.

        1. The transaction is still not settled and the merchant has not yet claimed the money from Payu.
        2. The transaction references they provided are as below:
        a. Rs. 28000/- ---MPLIXJ[protected]
        b. Rs. 29000/- ---MPLEKU9WZ[protected]
        3. First 6 and last 4 digits of your card: 524480 and 3001
        4. No email Id or Phone number was asked in the portal.

        Attaching the screenshots of the transaction with date.
        PayUMoney customer support has been notified about the posted complaint.
        Verified Support
        Oct 07, 2021
        PayUMoney Customer Care's response
        Hi, as checked, this is a successful transaction via PayU Payment ID [protected]. Please raise a chargeback/Dispute through your issuing bank meanwhile we have notified our risk team to review the merchant.
        Oct 11, 2021
        Updated by amit33144
        Is there any update from the risk team?
        Thank you for your quick response.hope that the risk team can identity the merchant as it is a fraud.
        Hi @PayU is there any update from the risk team. Was the merchant verified. Its been 4 days, I need an update please.
        PayUMoney Customer Care's response, Oct 20, 2021
        Verified Support
        Hi! Please note, PayU is a payment aggregator who helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives refund/replacement as per their policy in case of any issues. Since the said transactions are successfully processed, any refund/resolution will be provided by the merchant only. In case you do not receive support from the merchant, you may raise a chargeback with your issuing bank against this transaction.
        The issue is that it was a fraud. I don't have the identify of the merchant. Could you please help me with the merchant Id, so that I could reach them out.
        PayUMoney Customer Care's response, Oct 22, 2021
        Verified Support
        Hi! You can contact merchant on [email protected]
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          DSK Legal
          from Delhi, Delhi
          Oct 6, 2021
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          Address: Plot No. 50 and 65, U/G/F Block- B, Gali Number 7, near METRO West, Sewak Park, Uttam Nagar, Delhi, 110059

          DSK Legal, On behalf of our client "EAGLEWAY MARKETING PRIVATE LIMITED" Whom have them their company registered office at - Plot No. 50 and 65, U/G/F Block- B, Gali Number 7, near METRO West, Sewak Park, Uttam Nagar, Delhi, 110059.

          Our client hold their company account with PayU Payments Private Limited to avail Online payment services for their business with registered mail id - [protected]@gmail.com and Merchant ID : 8183523. But your company hold our client money on dated 23 sept, 2021 and don't settle the same in their account. Therefore, As per section 420 of IPC it's a Breach of Agreement and trust. You have been served with the lawsuit very soon with case number and other details mentioned on it also you have to be present on dated 11 Oct, 2021 to Honorable Delhi High Court for hearing of trial 1 session on given address Shershah Road, Justice SB Marg, New Delhi, Delhi 110503. If our client problem doesn't get resolved within the given time limit you have to face legal consequences for the same.
          PayUMoney customer support has been notified about the posted complaint.
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            D
            dittechno
            from Bengaluru, Karnataka
            Oct 6, 2021
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            Address: Gurgaon, Haryana

            Hello Ashraf Choudhary here,

            I am a Developer of Vashi Times "New Bombay Publications Private Limited".

            We have a online Enewspaper Service on our official website https://vashitmes.net

            We used payumoney as payment gateway from last 3 years.

            Unfortunately payments settlements are stopped from payumoney from last few months.

            We got the reason as to prove us our service by sending invoices and proof of delivery courier receipt.

            Are you development team or support team crazy, we use digital product service and we were kept on hold due to courier delivery receipt.

            How can we get this useless things after 3 years.

            I tried to reach or upload the invoice document which our customers get from our mail. But the payumoney dashboard and help dashboard is not working at all to reach your support.

            No tickets create options in available to solve my problem.
            frustrating thing, not able to contact from help chat website, live chat & tried to mail them their mail ids is not working at all.
            i tried both mail id, [protected]@payumoney.com & [protected]@payumoney.com

            My following details:
            Merchant I'd : 6195436
            Registered email : [protected]@vashitimes.net

            To Contact development team number : [protected]

            Please it's a request to solve on priority.

            Thanks
            Ashraf Choudhary
            PayUMoney customer support has been notified about the posted complaint.
            Verified Support
            Oct 07, 2021
            PayUMoney Customer Care's response
            Hi, we have acknowledged your concern, and our team will update you on case id AU[protected]. Thanks!
            Oct 13, 2021
            Updated by dittechno
            still my issues is not resolved, i believe that your team is not looking my issues seriously, will it get solved or should we process for legal matter now?
            Oct 16, 2021
            Updated by dittechno
            your team is taking lightly, my issues are looked still? will this get resolved or not? are we a joke taking support on your help center by raising tickets, there you are not responding at all.
            i need answer will this get resolved or we should do something against your company.
            Verified Support
            Oct 20, 2021
            PayUMoney Customer Care's response
            Hi! We have received NEFT return while processing your settlement because ACCOUNT FROZEN-NEW BOMBAY PUBLICATIONS PVT LTD. Request you to share your updated bank statement or cancelled cheque with your name, bank account number and IFSC code imprinted on it, on help.apyu.in and on [protected]@payu.in Also, share the details in below format as well. MID Account holder name (same as on cheque or bank statement) Bank Bank account number IFSC code
            Oct 20, 2021
            Updated by dittechno
            Hello Team, i have added the cheque in attached documents on help.payu.in
            Ticket number: AU[protected]
            please note, i am not getting any response too on this ticket number from a long time. its a request to solve on priority.
            Nov 11, 2021
            Updated by dittechno
            hello, still no response. this is totally disgusting. will process a legal complaint for this by this week if not solved
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              S
              Shashugo
              Oct 6, 2021
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              I paid for tickets my sbi account for taj mahal but payment failed and my money has not been refunded
              PayUMoney customer support has been notified about the posted complaint.
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                A
                Ashu357
                from Chennai, Tamil Nadu
                Oct 6, 2021
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                Address: Chennai

                Lost money in My mobile number[protected]
                PayUMoney customer support has been notified about the posted complaint.
                Call me to my number[protected]
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                  H
                  Harsha Dandla
                  Oct 6, 2021
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                  Iam not get diamonds in free fire plz refund my money
                  PayUMoney customer support has been notified about the posted complaint.
                  Hi Harsha,

                  PayU is a payment aggregator that helps merchants and customers to do online transactions. It is a merchant who delivers the services and gives a refund/replacement as per their policy in case of any issues

                  Regards,
                  Team PayU
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                    R
                    Ramesh makwana adundara
                    from Noida, Uttar Pradesh
                    Oct 4, 2021
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                    Address: no.company address given in emsil
                    Website: Transaction No. 14054180747 for Rs 269.00 done for NAVNIT RAVJIBHAI NAKRANI has succeeded from payu team

                    I had paid for vaccume cleaner but no transport details . Kindly send me my materials
                    PayUMoney customer support has been notified about the posted complaint.
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                      D
                      Devi shamw
                      Oct 4, 2021
                      Resolved
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                      Resolved

                      Transaction no.[protected] for Rs.799.00 done for payu team on 24/07/2021, but order can't placed.please refund my amount of Rs.799 otherwise complete/place the order.
                      Nov 22, 2021
                      Complaint marked as Resolved 
                      PayUMoney customer support has been notified about the posted complaint.
                      Oct 04, 2021
                      Updated by Devi shamw
                      Please give response

                      Verified Support
                      Oct 08, 2021
                      PayUMoney Customer Care's response
                      Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.
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                        P
                        Piku Guhu
                        Oct 4, 2021
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                        Hi
                        My transaction I'd is 8962788.its a fraud that happened to me nd payu is their transaction party. So please recover my money back to me ASAP.
                        PayUMoney customer support has been notified about the posted complaint.
                        Hi! As checked, this is a successful transaction via PayU Id - [protected] at our end and the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, request you to contact the merchant directly on ebharatseva.[protected]@gmail.com for further assistance with your query. Regards, Team PayU
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                          R
                          ravishankar2307
                          from New Delhi, Delhi
                          Oct 4, 2021
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                          Address: Agra
                          Website: asi.payumoney.com

                          I have tried to book 4 online tickets for Tajmahal, Agra from the QR code available in the monument on dated 03.10.2021
                          I opened the website (https://asi.payumoney.com/) and made payment of Rs. 980 using my HDFC Debit Card

                          Amount is deducted from the bank account but tickets were not generated and payment page showed that payment failed.

                          I request you to pls look into the matter and refund my amount.

                          Transaction date and time is- 03/10/2021 01:44 PM

                          Bank Ref. No.:[protected]
                          PayUMoney customer support has been notified about the posted complaint.
                          Hey, this is a successful TXN via PayUmoney Payment ID [protected] at our end, the amount for the same has been remitted to the merchant. For any concern regarding, delivery of the product//Refund/Cancellation you are requested to contact the merchant directly to get the status at their end.
                          ravishankar2307's [Complaint's author] reply, Oct 26, 2021
                          Please let me know where to complain. Because I received the message that time Transaction Error and later received the message of payment deduction.

                          Please help
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                            H
                            Hardip sindha
                            from Jambusar, Gujarat
                            Oct 4, 2021
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                            Address: Sarod, jambusar bharuch

                            My deposit balance 24betting my account debit Rs but not deposit balance receive please chek my credit balance transition I'd 3059836=2200rs transaction ID 3028373= 2500rs
                            PayUMoney customer support has been notified about the posted complaint.
                            Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
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                              B
                              B.Karwa
                              from Pune, Maharashtra
                              Oct 3, 2021
                              Resolved
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                              Resolved

                              Website: payu.in

                              I had placed an order and made the payment using PayU of 19998 Rs on 19th May 2021, the seller cancelled the order and initiated a return of amount in June 2021. PayU has admitted that it has the amount that has to be returned to my account but is not doing it . It has a consumer helpline chat and it is automated reply. It says the payment refund failed so it has initiated the refund again. It has been 3 months and they do not mention why it has failed and if they need a account number where amount can be transferred. Please help.
                              Nov 6, 2021
                              Complaint marked as Resolved 
                              PayUMoney customer support has been notified about the posted complaint.
                              Verified Support
                              Oct 05, 2021
                              PayUMoney Customer Care's response
                              Hi!

                              Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query.

                              Regards,
                              Team PayU
                              All the necessary information and ticket number has been given a month ago to payU help and the same message keeps coming that the refund has failed so another one is initiated.
                              PayUMoney Customer Care's response, Oct 6, 2021
                              Verified Support
                              Hi, please help us with the needful PayU Payment ID over DM for assistance.
                              B.Karwa's [Complaint's author] reply, Oct 11, 2021
                              Please give me a contact number that I can call, I am not intrested in talking to automated chat. Also you have my contact details, have you ever tried calling?
                              PayUMoney Customer Care's response, Oct 20, 2021
                              Verified Support
                              Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
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                                V
                                Venky69@
                                Oct 1, 2021
                                Resolved
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                                Resolved

                                Address: I don't know

                                Transaction Id [protected]
                                Bank Reference Number 6331066129566443806109
                                PayU Transaction ID 8856277
                                Nov 4, 2021
                                Complaint marked as Resolved 
                                PayUMoney customer support has been notified about the posted complaint.
                                Oct 01, 2021
                                Updated by Venky69@
                                Iwant my money refund my money
                                Verified Support
                                Oct 04, 2021
                                PayUMoney Customer Care's response
                                Hi,

                                Please note that this is a successful transaction via PayU Id - [protected] at our end, the amount for the same has been remitted to the merchant.
                                For any concern regarding, delivery of the product/Payment receipt/Account Details/Cancellation/Refund, you are requested to contact the merchant directly with Merchant Order Id - 8856277 in order to get the status at their end.

                                Regards,
                                Team PayU
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                                  V
                                  Vkkt
                                  Oct 1, 2021
                                  Resolved
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                                  Resolved

                                  Sir, I have booked the the 3 ticket of tajmahal on 19 sep 21 timing 1055 am, amount 135 deducted from my Paytm upi but not booked..so please refund my amount back in my account.my paytm no PYU[protected] & MY PAYTM MOB NO is [protected].
                                  Nov 5, 2021
                                  Complaint marked as Resolved 
                                  PayUMoney customer support has been notified about the posted complaint.
                                  Verified Support
                                  Oct 03, 2021
                                  PayUMoney Customer Care's response
                                  Hi,

                                  We are unable to trace any transaction with the provided details. Please share the below details with us and we shall assist you further.

                                  • PayU, Merchant and Bank reference number.
                                  • Scan copy of bank statement indicating the debit for the required transaction.
                                  • Transaction date along with the amount.
                                  • Email id or phone number used for processing the transaction.
                                  • First 6 and last 4 digits of your card.
                                  • UPI / VPA if any used

                                  Regards,
                                  Team PayU
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                                    B
                                    Babu vij
                                    Oct 1, 2021
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                                    I did UPI payment through Google Pay to payu on 18/9/21amount 9027 to pay school fees but the amount has not reached the school please look into the matter
                                    PayUMoney customer support has been notified about the posted complaint.
                                    Hi, please help us with the needful PayU Payment ID for assistance.
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                                      S
                                      Sk Jahangir Islam
                                      Sep 30, 2021
                                      Resolved
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                                      Resolved

                                      My free Fire I'd is [protected], and payment date :[protected], Rs-400/-
                                      Transaction id-[protected],
                                      Transaction successful but diamond not received.
                                      Please help me as soon as possible.
                                      Thanking you,
                                      Oct 1, 2021
                                      Complaint marked as Resolved 
                                      [email protected] Phone-7980832167/9933924176
                                      PayUMoney customer support has been notified about the posted complaint.
                                      Oct 01, 2021
                                      Updated by Sk Jahangir Islam
                                      Not resolved
                                      Verified Support
                                      Oct 07, 2021
                                      PayUMoney Customer Care's response
                                      PayU is a payment aggregator that helps merchants collect payments online. Please contact the merchant or your bank for refunds/replacements or any other service related issues. Stay Safe, PayU.
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                                        S
                                        Senthil Armugam
                                        Sep 30, 2021
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                                        Address: Newdelhi

                                        Purchased Preeti Steel Mixer by paying 4500 but product not delivered they have looted through payumoney
                                        PayUMoney customer support has been notified about the posted complaint.
                                        Hi! Apologies for the inconvenience. Request you to share your contact number and email id used during this transaction along with the screenshot of transaction details (Transaction id, amount and date) via help.payu.in and our respective team will assist you with your query. Regards, Team PayU
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